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The final agenda for Retail Risk – London is online now!

Don’t miss this incredible gathering of risk management, loss prevention and security talent, all coming together on 18th June… With Retail Risk – London now less than two weeks away, there’s never been a better time to start planning your day. We’ve put together an...

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Mastercard warns of surge in AI-generated fake online stores

Sophisticated scam websites highlight new fraud risks for retailers… Retailers, banks and payment providers are being warned about a growing wave of AI-generated scam stores that are becoming increasingly difficult for consumers to identify. Mastercard says fraudsters...

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Ninety minutes… and a month of chaos

Is it coming home? Or is it out and about? Here is a non-exhaustive list of ways to tell a major football tournament is looming...   1. Pubs prepare to become human sardine tins. 2. Somebody somewhere mentions sweepstakes. 3. Flags appear everywhere... in a way that...

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Introducing your Australian HORRAs judging panel…

Who will take home the honours this year? With the submission window for the Australian Heroes of Retail Risk Awards (HORRAs) officially closed, the spotlight now shifts to the all-important judging process… So exactly who has the difficult task of whittling down our...

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Fresh warning over AI-powered return fraud

Advances in generative AI leading to a surge in false refund claims… Retailers are facing a sharp increase in return fraud as shoppers and organised crime groups use generative AI to create convincing refund claims, it has emerged. According to new findings from...

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The only “HORRA” story you’ll want to be part of!

Nothing is more frightening than missing out on a seat at THE BEST evening in the industry calendar… On the 18th June, following Retail Risk – London earlier in the day, we will be celebrating the heroism of our front line retail colleagues at the Heroes of Retail...

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Some things are just better in person

And that’s a fact! The Blenheim Palace Fun Run was one of my favourite races last year. The whole event has a brilliantly relaxed, feel-good family atmosphere and, of course, the house and grounds are stunning. So when Mandy asked a few months back if she should sign...

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UK rural retailers hit by rising crime and repeat offending

Rural retailers are facing growing levels of crime, with new research suggesting that the problem is no longer confined to busy high streets and major urban centres. According to research reported by The Guardian, nine in 10 rural retailers have been victims of crime...

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Write off a missing tote box at your peril!

Boxxdocks’ James Della Valle on the hidden supply chain losses quietly costing retailers millions… This week on the Retail Risk – Podcast, Paul is joined by James Della Valle, Co-Founder and CTO of asset tracking company Boxxdocks. James shares the unlikely journey...

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Cotton fog and four minutes of pressure

I’ve always found Dragon’s Den a fascinating watch. Not necessarily because I’m sat there thinking “yep, I’d love to invest £120,000 in glow-in-the-dark compostable dog socks”. It’s more the format itself. The pressure of it. The strange little microcosm of business...

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Cycling’s brilliant, but by ’eck it’s a risky business!

And I have the bruises to prove it… There’s something about Yorkshire roads. Beautiful beyond words. Dangerous beyond reason. And if you’re daft enough to spend large parts of your life perched on two impossibly thin tyres wearing clothing apparently designed by...

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Hugs, heroes and not a hint of Mr. Tumble!

Comedy legend Hal Cruttenden has a special message ahead of the UK HORRAs… In case you somehow missed the news, we are delighted that acclaimed comedian Hal Cruttenden will perform live at this year’s glittering black-tie UK HORRAs gala dinner. With the Awards now...

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Forget martial arts… we’ve got white belts for mezzanines

The wonderful world of operational excellence... Tell me... is there anything more gorgeous on this planet than efficiency? There’s just something about muttering terms like ‘process optimisation’ and ‘continuous improvement’ while staring thoughtfully at shelving....

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A message from Paul Bessant

Last year alone, I travelled the equivalent of 3.6 times around the Earth. Not as a frequent flyer flex, but because the threat facing retail doesn't sit still – and neither can we. Every year I spend time with over 5,000 retailers across five continents – and that is...

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The Guinness Theory

Good things really do come to those who wait… They say Guinness tastes better in Ireland. Having now tested that theory personally, I can confirm it is true. Rob and I recently travelled over to Ireland for a couple of days of meetings and partner visits. It would...

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Dilruk Jayasinha to host the Australian HORRAs in Melbourne!

Just one week left to enter your front line retail colleagues for the ultimate industry accolade… Logie award-winning stand-up comedian and actor Dilruk Jayasinha is perhaps best known for playing Ashan on the ABC TV series Utopia. You might also have seen him in...

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Well this feels like a total no-brainer

Trying to change the story... Another week, another deluge of baffling news. What a time to be alive. You simply can’t fault the consistency. With that in mind... it’s got to be worth throwing in my tuppence of (measured) positivity. Would you agree? You do agree. How...

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New Supply Chain Crime Intelligence Desk enjoys early success

Multiple arrests made as initiative gets off to strong start… Opal, the UK National Intelligence Unit for Serious and Organised Acquisitive Crime, is already celebrating early success following the launch of its new Supply Chain Crime (SCC) Intelligence Desk. The...

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Nobody told me that British bank holidays were this bonkers!

From Morris dancing to shin kicking, it seems I still have a lot to learn… Since moving to the UK, I have come to really enjoy this time of year. The evenings are getting lighter. The weather is improving… ish. And the fields have turned from muddy brown to a luscious...

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Intelligence with impact… building cases that stick

Get an exclusive inside look at how B&Q turns intelligence into tangible enforcement outcomes… We all understand the importance of good-quality intelligence when it comes to combating retail crime, but what does it really take to turn that intelligence into...

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Want to know the secret to record-breaking speed?

Clue: It doesn’t involve a £450 pair of Adidas “super shoes”… The London Marathon is always a spectacle. But this year it was on a whole other level. Sebastian Sawe did something many thought we might never see in a competitive race. He broke the two-hour barrier,...

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Just what the doctor ordered!

Chemist Warehouse’s Mo Nagi shares the prescription for smarter, stronger loss prevention… This week on the Retail Risk – Podcast, Paul is joined by Mo Nagi, General Manager in Loss Prevention at Chemist Warehouse. The conversation opens with Mo sharing a...

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Who’s YOUR hero?

You have just two weeks left to decide... Forget celebrities. Forget sports stars. Forget social media influencers. Because this isn't about fame or followers. This is about celebrating the real heroes among us... your retail frontline colleagues. Maybe you know...

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The things you see in a Yorkshire field

And no, I’m not just talking about the sheep… The mist hangs differently in Yorkshire at five in the morning. Not dramatic. Not theatrical. Just thick enough to make you question your eyesight and your life choices in equal measure – especially at 05:00 AM! Most...

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New Zealand Police smash alleged North Island retail theft ring

Arrests made following series of shoplifting and fuel theft incidents across multiple stores… An alleged retail theft group accused of targeting stores across New Zealand’s lower North Island has been disrupted following a Police operation in Paraparaumu. As reported...

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Do your good deed… nominate a hero today!

The Australian HORRAs return as we celebrate the incredible acts of kindness, selflessness and bravery of frontline colleagues... We all know that a little appreciation goes a long way. In a sector often defined by challenge and pressure, taking a moment to recognise...

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Build something useful… or fail trying

A day of AI that definitely delivered We were out at an event last week termed an ‘AI hackathon’. Which sounds more nefarious than it is. But the world’s favourite new plaything shows no signs of slowing up. It’s everywhere. It’s everything. It’s all at once. I read...

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