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Ninety minutes… and a month of chaos

Guest article by Matt Gilmartin

Is it coming home? Or is it out and about?

Here is a non-exhaustive list of ways to tell a major football tournament is looming…
 
1. Pubs prepare to become human sardine tins.
2. Somebody somewhere mentions sweepstakes.
3. Flags appear everywhere… in a way that doesn’t incite riots.
4. Everybody with half a brain cell decides they are an elite football manager.
 
Yep. Before long, this whole country’s going to be operating on tournament time.
 
There are some ungodly kick-off schedules in there too. We’re looking at late nights with overflowing beer gardens and early mornings with bellowing on the streets. Indoors, full-grown adults will unleash expletives on referees thousands of miles away.
 
It’s sure to be a beautiful, baffling time.
 
I, for one, am not about to dissect Thomas Tuchel’s squad decisions. I am not a tactical YouTuber with a whiteboard. Nor am I emotionally unstable. But whether you’re football-mad or not, these tournaments do change the rhythm of things.
 
Businesses feel it too. Especially retail.
 
Unfortunately, whenever the country collectively focuses its attention on something – football, festivals, bank holidays, whatever – the opportunists rock up in full force.
 
It’s not groundbreaking criminal psychology but it’s worth stressing…
 
With extended opening hours, bigger crowds, more stock to move around, and staff that are distracted/tired – the risk landscape changes a little.
 
That’s the bit we think about.
 
Good security work is often about understanding how people behave in the real world rather than imagining everything exists in neat little systems and policies.
 
The World Cup sounds fun and harmless because, broadly speaking, it is. But it also creates conditions that businesses need to be savvy to.
 
Is your site well-lit? Have you got protocols in place if people are leaving later than normal? Is your extra stock protected properly? Have your security systems been serviced recently? Basically… if something went wrong tonight, would everything work exactly as expected?
 
Not exactly the sexiest questions in the world, but bloody important.
 
If we’ve learned anything in this business, it’s that trouble normally arrives when everybody’s attention is elsewhere. During major tournaments, attention drifts towards giant TVs and discussions about whether this is finally England’s time. And we’ll all be sure it is indeed England’s time until there’s a penalty shootout or, say, the French to contend with.
 
What always strikes me (pun somewhat intended) is how quickly environments change during these moments. A usually quiet corner store suddenly becomes a hotspot because it’s opposite a pub showing the match. Petrol stations stay busier later. Retail parks feel different at night. Entire town centres operate on altered moods and timelines for a few weeks.
 
Unpredictability doesn’t automatically mean doom and gloom. But the businesses that navigate these periods best are normally the ones that have prepared a bit beforehand. They’ve checked systems, briefed staff, and thought a bit ahead.
 
Anyway, whether you’re planning to spend the World Cup glued to every match or avoiding it entirely, it’s worth recognising the effect these moments have on the wider environment around us.
 
The atmosphere changes. The pace changes. Human behaviour changes.
 
Somewhere in the frenzy of chants, pints, and inevitable national overreaction… somebody still needs to remember to check the fog machine’s doing what it should.