LONDON SPEAKER PRESENTATIONS

Megatrends in Risk Management

OVERVIEW

Explore the trends and technologies that are transforming risk management in the retail revolution.

Special guests include:

Victoria Wilkes – Head of Security, Primark

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Victoria Wilkes

Victoria has a career spanning more than 20 years in the retail/commercial manned guarding, CIT and remote monitoring sectors with an international remit. Victoria creates inclusive security solutions combining physical-guarding, technology and systems, which she is highly passionate about.

I guess I always wanted to fight crime and injustice (perhaps watched too many episodes of The Bill growing up!)  Originally, I wanted to join the Police, so my father told me to get some university of life experience first.  Getting a job in security seemed a logical first step, so I started working for a security company at a warehouse on the gates.  That journey has lead me to my current role as  Head of Security for Primark internationally.

I’m always excited to learn and hungry to develop. To make security fit for the future,  I believe in building a clear strategy while constantly innovating, progressing, listening and supporting ideas which drive the business forward. My career path in the security industry has been an amazing journey for me.

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What does Security look like after a pandemic?

Victoria will look at the future of sustainable security solutions after a pandemic, with a particular focus on physical guarding and technology through remote monitoring.

Data privacy and cybersecurity

Special guests include:

Isabel Ost – Director, Data Protection Lead, KPMG Law, part of KPMG LLP

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Whatever happened to GDPR?

A legal update on how it affects your business.

Payments

Special guests include:

Masha Cilliers –Payment Industry Specialist & Partner, Be

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The changing face of payments fraud

Cennox Round table – speaker TBA

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The importance of customer choice

  • Cash, card and digital payments… how do we meet the requirements of an ever changing payments landscape?
  • How do we maximise operational efficiencies without impacting on customer experience?
  • How can innovation keep me ahead of the competition, whilst meeting the ever changing demands of the customer?

Protect stores and create opportunities with the latest solutions

Special guests include:

Andrew Wainwright – Head of Online Profit Protection, Next

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Andrew Wainwright – Head of Online Profit Protection, Next

Andy has worked in the fraud industry for the past seventeen years and has significant experience in leading the investigation and prevention of internal and external crime within the financial, insurance, telecommunication and retail sectors.

He has implemented new fraud strategies within financial organisations across multiple delivery channels for both cash and credit, leading to considerable cost savings.

He is a regular speaker at industry events and a member of the editorial board of Loss Prevention Magazine in the UK. His team have won the Online Profit Protection team of the year for the last two years.

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Online fraud: lessons from lockdown

Andy discusses how fraudsters changed their modus operandi in response to the lockdown – and what Next did to adapt its response. This led to some very interesting results, which impacted multiple retailers.

Retail waste – risk or opportunity?

A panel discussion

OVERVIEW

The world is more aware today than ever before of the devastating environmental impacts of waste. Waste is now one of the world’s most significant risks. Our climate, rivers and oceans, human and animal health, have never been under more threat.

Waste legislation and sustainability reporting requirements influence organisational behaviour and provide frameworks for managing and reducing impacts. This has initiated massive change in recent times for all property stakeholders.

Now, in most western countries, every property owner, manager, investor and stakeholder are obligated by law to know what waste is being produced, to take steps to follow the waste hierarchy, avoid waste to landfill, ensure transfers, transporters and destinations are compliant, manage cost, know where it is to be disposed of and how it will be treated.

Customers increasingly expect businesses to place the environment and sustainability at the heart of their business. Failure to do so presents a clear threat to brand trust and loyalty, whereas the opportunity is there to step up and stand out.

Waste is no longer only a cost, risk or threat to retail. It a measurable opportunity. An opportunity to reduce, recycle, generate revenue, and create efficiencies in your operations.

Special guests include:

Geoff Grateley – Founder & Director, Grateley Consulting Services (PANEL LEADER)

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Geoff  Grateley

With more than 25 years Facilities Management (FM) experience across government, corporate and retail sectors, Geoff’s career began with the Inland Revenue managing critical office and data centre facilities. Moving through Electronic Data Systems and Alfred McAlpine Business Services, Geoff managed workplaces across various sectors, before being head-hunted by Europa Facility Services to manage their retail business.

Geoff led the key client relationship with Capital Shopping Centres (CSC), subsequently intu Properties, and began work with CSC in 2012 to build intu Retail Services, a new FM (joint venture) business, born in 2013.

Geoff was iRS UK Operations Director for seven years. Skilled in compliance, communication, customer experience and commercial performance, Geoff was responsible for the shopping centre operations delivered through 2,000 colleagues.

Geoff is now Founder & Director of Grateley Consulting Services, and a Board Trustee for Home-Start Cheshire.

Corin Dennison – Director, Global Profit Protection, adidas (PANELLIST)

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Corin Dennison

With over 27 yrs experience within the law enforcement / security arena, Corin served for 19 yrs within the UK Police Service as a Detective, specializing in all areas of major crime including Counter Terrorism, with secondments to the National Football Intelligence Unit (England National Team) and the Foreign Office training Iraqi Police Personnel in the Middle East.

 From Global Corporate Investigations Manager for Burberry Ltd, he moved to a major German sports brand in 2013 and is currently the Director Global Profit Protection with responsibility for all aspects of Retail Compliance & Profit Protection, overseeing a retail estate of 2400 stores. His Global Profit Protection Team have recently won awards from OSPA & Retail Risk, and Corin is the LP Director of the Year 2019 awarded by Retail Risk. In 2020 he became a Director of Insight Retail Risk Consultancy and he regularly presents as a subject matter expert on corporate & retail security topics and holds the CPP qualification from ASIS International.

Michael Foreman – Managing Director, Don’t Waste UK (PANELLIST)

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Michael Foreman

 

“I thought the boldness of the Adidas presence was exactly what I’d like to experience in the future, honest and open information sharing at it’s best! The survey piece delivered by Paul B was nicely positioned and I look forward to its content.”

Attending retailer
Retail Risk – London

“Best expo I have attended in a longtime. Unlike other expo’s Retail Risk was correctly focussed and not in anyway saturated with needless displays.”

Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

“I thought the boldness of the Adidas presence was exactly what I’d like to experience in the future, honest and open information sharing at it’s best! The survey piece delivered by Paul B was nicely positioned and I look forward to its content.”

Attending retailer
Retail Risk – London

“Best expo I have attended in a longtime. Unlike other expo’s Retail Risk was correctly focussed and not in anyway saturated with needless displays.”

Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

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