LONDON SPEAKER PRESENTATIONS

a welcome from our chairs

Dave Pardoe – Head of Loss Prevention, Card Factory

Dave took up his role as Head of Loss Prevention at Card Factory in early 2016. His collaborative hearts and minds approach to organisational loss quickly paid dividends and this culminated in the double award of Retail Risk Director 2018 and In-Store Profit Protection Team of The Year 2018.

Previously Dave spent many years working for the retail estate of Post Office where he led operational risk teams, physical security elements and crime intelligence.

With over 30 years of operational crime risk expertise, Dave combines a credible and engaging approach to organisational loss with sound academic underpinnings and above all a keen sense of humour!

Steve Middleton – Senior Global Profit Protection Manager, The Body Shop

Steve has spent 32 years in Retail. His career began in Debenhams department store, in Visual Merchandising, he progressed through the ranks, moving cities each year to reach Store Operations Manager in Meadowhall, Sheffield. After 9 years of moving every year, he decided to move to small box retailing of The Body Shop and a field based role as District Sales Manager. After 9 years running various regions, being recruited to manage specific retail focussed projects, he moved to a head office role in Profit Protection in 2007. In 2017, after supporting UK and EMEA markets, he moved to the Global Profit Protection Manager role. After aligning policies, procedures, reporting and supporting, educating retail and head office functions, he reduced the store based shrinkage number (unknown and known Loss) by 60%, in three years.

With Covid 19 – in 2020, it gave him new omni channel opportunities and scope managing Profit Protection, compliance of E-comm and direct selling channel, The Body Shop At Home.

Lee Ablett – Finance Service Manager, Pizza Hut Restaurants

Biography coming soon…

Megatrends in Risk Management

OVERVIEW

Explore the trends and technologies that are transforming risk management in the retail revolution.

Special guests include:

Victoria Wilkes
Head of Security
Primark

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Victoria Wilkes

Victoria has a career spanning more than 20 years in the retail/commercial manned guarding, CIT and remote monitoring sectors with an international remit. Victoria creates inclusive security solutions combining physical-guarding, technology and systems, which she is highly passionate about.

I guess I always wanted to fight crime and injustice (perhaps watched too many episodes of The Bill growing up!)  Originally, I wanted to join the Police, so my father told me to get some university of life experience first.  Getting a job in security seemed a logical first step, so I started working for a security company at a warehouse on the gates.  That journey has lead me to my current role as  Head of Security for Primark internationally.

I’m always excited to learn and hungry to develop. To make security fit for the future,  I believe in building a clear strategy while constantly innovating, progressing, listening and supporting ideas which drive the business forward. My career path in the security industry has been an amazing journey for me.

CLICK FOR VICTORIA'S PRESENTATION DETAILS

What does Security look like after a pandemic?

The inevitable change within global retail security has been accelerated by the pandemic and the challenge to get the most from budgets has now become a priority for many high street retailers.

There is a growing need to heighten the retail experience for shoppers while understanding that we are experiencing changes in customer behaviour. Greater levels of anxiety among shoppers has resulted in increased delinquency and aggression on the high street.

Retail security teams are now tasked with the responsibility to make shoppers feel safe, to control shrinkage in a much more complex supply chain and to circumvent myriad obstacles that the latest retail environment demands.

This is an opportunity to be seized!

Tony D’Onofrio
CEO/Managing Director
Prosegur Global Retail Business Unit

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Tony D’Onofrio

Tony D’Onofrio is the CEO of the Prosegur Retail Group and also the CEO of TD Insights. For Prosegur, he leads a global team focused on developing and deploying next generation security technologies. TD Insights is a consultancy firm advising private equity portfolio technology companies.

Tony is listed as a top 100 Global Retail Influencer and his articles are published on eight platforms. His futuristic views on retail and technology continue to be shared with major retailers on all continents.

Tony is also a Board Member and advisor of multiple private equity advanced technologies portfolio companies, Board Member of retail industry groups, and has regularly mentors Silicon Valley (USA) / European / India startup technology companies.

Previously, Tony was Chief Customer Officer (CCO) at Tyco Retail Solutions (now Sensormatic), part of Johnson Controls. At Sensormatic, he managed global customer relationships, marketing, source tagging, and transitioning key security solutions into “as a service” models. His career has included working for a retailer and executive roles in both security and information technologies companies. Tony is a graduate of Case Western Reserve University (BA) and Cleveland State University (MBA) in USA.

I guess I always wanted to fight crime and injustice (perhaps watched too many episodes of The Bill growing up!)  Originally, I wanted to join the Police, so my father told me to get some university of life experience first.  Getting a job in security seemed a logical first step, so I started working for a security company at a warehouse on the gates.  That journey has lead me to my current role as  Head of Security for Primark internationally.

I’m always excited to learn and hungry to develop. To make security fit for the future,  I believe in building a clear strategy while constantly innovating, progressing, listening and supporting ideas which drive the business forward. My career path in the security industry has been an amazing journey for me.

CLICK FOR TONY'S PRESENTATION DETAILS

The Disruptive Future of Retail – Post COVID-19

How has retail  – and loss prevention – been permanently changed by the pandemic?  Tony will present the latest data on how the world and retail are recovering from COVID-19, the major forces accelerating digital transformation, and retail shrink information from the United States.

CLICK FOR TONY'S ROUND TABLE DETAILS

COVID 19 Impact on Loss Prevention / Asset Protection and Where do We go from Here

  • What was the most impactful change to loss prevention / asset protection in COVID-19
  • What solutions / approaches worked best during COVID-19
  • Did the intersection between loss prevention / asset protection and senior management change because of COVID-19
  • Did you need to modify your return on investment approach to get approval to protect stores and people
  • How many of changes and which do you see being carried forward.
  • What emerging solutions do you think are most critical in a post COVID-19 world
  • How do you see the rules of investment changing in post COVID-19
  • COVID and violence – what worked or did not work as response

PANEL DISCUSSION

Ron Delnevo (CHAIR)
Chairman
Cash and Card Consultants

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Ron Delnevo

After gaining experience at Board level at a number of companies, including participation in an IPO, Ron led the MBO which created UK independent ATM operator Bank Machine in 2003. He led the company until 2012.

During this period, Ron also served as a Director of the UK Payments Council for 3 years.

In 2014, Ron founded Cash and Card Consultants. His main project currently is leading the UK launch of Swiss Fintech Sonect.
Ron, who has a special focus on payments and Payment Choice, regularly speaks at leading events and is a prolific contributor to both financial services publications and academic journals.

As well as his consultancy work, Ron currently serves as Chairman of CaLP, an organisation established by some of the world’s leading charities to optimise the use of cash in humanitarian aid.

Ron is also a member of the Board of the UK Cash Supply Alliance, an organisation founded to support a continuing role for cash within Payment Choice.

Ron takes a keen interest in politics and economics, enjoys travel and loves sport, especially his beloved Heart of Midlothian Football Club.

Panellists

Debbie Smyth
Freelance Consultant

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Debbie Smyth

Debbie has worked in the ATM industry for over 30 years, starting at FTS, a founder member of LINK, managing new members as LINK incorporated the previous networks operated by the major UK banks. Debbie then moved to a major independent ATM operator, overseeing their acceptance into the LINK network. Following a management buyout, Debbie continued her role as Operations Director of Bank Machine, with close involvement in all aspects of cash logistics, hardware and software, customer service, security and business strategy.

Debbie is now a freelance consultant, working for banks, equipment manufacturers and transaction networks, including Fujitsu, Auriga, LINK, Bank of Ireland and ATM Industry Association.

Before the ATM world, Debbie was a linguist and researcher at the British Library, and a designer and implementer of automated library systems around Europe. In her spare moments she is a keen travel writer and award-winning photographer, with a particular passion for street and urban photography, and it is not unusual for an ATM or two to appear in her images.

Martin Smith
Strategic Account Director
Cennox

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Martin Smith

With over 15 years of senior management roles across a variety of sectors, Martin has built his career on strategic and innovative successes in B2C & B2B environments.

Starting his career in Retail Banking, Martin worked through Natwest branch roles into Regional Management, and then began operational and strategic leadership progression leading key projects in performance analysis, audit and product development. Martin was then head-hunted to join Santander at the time of the acquisition of Abbey National and Alliance and Leicester to support the creation of the branch network operating model in the UK working with global teams to build, define and implement this across the UK.

Martin went on to lead senior operational roles in core retail namely with Marks and Spencer, leading specialist projects and new concepts aimed at driving core productivity, operational and cost efficiencies in some of the landmark stores in Central London.

Martin was then head-hunted to join Metro Bank to drive their growth strategy, where he played a key role in the development of the store operation, growing the network to new regions and from 19 to 72 stores. He was a key stakeholder in the successful bid for the Williams and Glynn innovation fund which secured funding of £120 million to drive innovation and competition into the market. It was through this that he joined a key partner in the Cash In Transit industry as their Head of Commercial Strategy.

Martin is now Strategic Account Director at Cennox supporting businesses across sectors driving innovation and growth strategies as well as leading the Cennox Retail division.

CLICK FOR PANEL DISCUSSION DETAILS: The Benefits and Risks of a Life without Cash

The Benefits and Risks of a Life without Cash

Ron will open the discussion with some historical perspective and a brief analysis on where we stand today regarding Payment Choice. He will then invite two panellists to advocate for, and against, ‘cashless’!

Brett Elliott
Head of Loss Prevention – Warehouse & Distribution
Next

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Brett Elliott

Brett joined Next in June 2019 as Head of Loss Prevention for Warehouse & Distribution, he heads up a team of Loss Prevention Managers and Officers that look after the 15 Next sites around the country, at Next we do invest in their Loss Prevention team and it has grown from 165 heads in 2019 to 182 heads to current date.

Prior to working for Next he worked for Walmart for 5 years and worked in the International Asset Protection team working with all the International markets on Warehouse, Retail & Online Risk & Loss, he was promoted to a Senior Manager in Walmart after 14 years working in ASDA where he held roles in Retail & Warehouse Loss Prevention.

CLICK FOR BRETT'S ROUND TABLE DETAILS

Distribution Centres (Retail & Online Fulfilment) the Risk and LP challenges

Retail is continually evolving and the role of the Distribution Centre is now key not only to fulfilling Retail store stock but Online Customer Orders as well. Yet the challenges of Risk Management in this complex and highly charged environment are not widely talked about. Join Brett in a discussion about how to safeguard the business while balancing competing stakeholder interests.

Sarah Cork
Group Commercial Director
Lodge Service Group

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Sarah Cork

Sarah Cork has a proven track record in delivering successful security solutions over the last 25 Years, engaging with key stakeholders in effective communication. She empowers teams to take a risk-based approach while driving exceptional standards that have lasting impact in today’s challenging environments of loss, fraud, and risk through profit protection strategies and tactical plans.

Sarah is an innovative, strategic and dynamic individual, passionate about positive change with a proven track record in the delivery of security solutions and reducing departmental costs. An inspirational coach and mentor throughout the business, Sarah drives the business strategy to realise its commercial, security and wider objectives.

Prior to joining Lodge Service group, Sarah held senior security roles at Yodel, N Brown Group, Claire’s Accessories, Wolesey and Morrisons. She has wide experience including profit protection, cyber and physical security, intelligence and investigations. She is an associate member of the ICA and holds diplomas in financial crime and anti-money laundering.

Sarah’s expertise includes operational roles in managing the security and risk functions in Omni-channel businesses that include national grocery outlets, merchants, retail, logistics, contact centres and Ecommerce and is well placed to drive exceptional profit protection solution management in partnership with clients whilst collaborating.

Sarah is a strategic leader and has experience in developing risk-based strategies and tactical plans to drive real bottom-line value for a business.

  • Effective Relationship Management
  • Financial Management
  • Strong Verbal & Written Communication
  • Strategic planning & Analysis
  • Excellent rapport with Stakeholders
  • Business Acumen
  • Project Leadership
  • Change Management
  • Financial Crime
  • Anti Money Laundering
CLICK FOR SARAH'S ROUND TABLE DETAILS

Profit Protection post Covid: putting a strategic plan in place

Sarah will consider some of the challenges that lie ahead as we emerge from the pandemic. Will additional resources be required to manage an expected increase in internal theft due to families facing debt and financial challenges after the lockdowns? How do you measure your losses and are you reacting to shrinkage and cash loss? Should you have a strategic plan in place to manage the surge?

Rachel O’Shea
Internal recruiter (EMEA Security and Loss Prevention)
Amazon

Samuel Putley
Internal recruiter (EMEA Security and Loss Prevention)
Amazon

CLICK FOR RACHEL & SAMUEL'S PRESENTATION DETAILS

How to secure a role in the security industry at a large multinational company

As we enter out of lockdown in most countries in Europe, job opportunities are increasing across a number of larger businesses in the security industry. Due to an increasing number of candidates available on the market, roles are more competitive now to secure than ever. This presentation will highlight the changes seen in the security industry over the recent years, in terms of roles available and skill sets that are now particularly sought after. It will also offer advice and tips from experienced internal recruiters at Amazon on how to structure your CV and application, and how to prepare for final interviews and scenario based questions.

Data privacy and cybersecurity

Special guests include:

Isabel Ost
Director, Data Protection Lead
KPMG Law, part of KPMG LLP

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CLICK FOR ISABEL'S PRESENTATION DETAILS

Whatever happened to GDPR?

A legal update on how it affects your business.

Peter Erceg
Senior Vice President
Global Professional Risk Solutions

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Peter Erceg

Peter Erceg joined Lockton’s Global Cyber & Technology team in June 2016. He assists clients with their understanding on the technical and business risks in Information and Cyber Security. Peter is based in London and works with clients across the globe.

Peter joined Lockton from EE, the largest telecommunications company in Britain. As the CISO he was responsible for the security of the companies and their customer’s information. He led a team that covered all areas of Information and Cyber Security, Technology Risk Management and Business Continuity for the company. At his time at EE Peter also headed up Enterprise Architecture, Integration and Deployment of the Radio Network while maintaining his CISO responsibilities.

Prior to joining EE Peter was the VP of Information Security at Visa Europe, responsible for the protection for Visa’s sensitive data for the company which had a turnover of over €1 trillion per year.

Peter is recognised as one of the leading CISO’s in the world; he sits on customer advisory boards globally and often speaks during events such as RSA Security week in San Francisco.

Based in London, Peter is originally from Auckland, New Zealand.

CLICK FOR PETER'S PRESENTATION DETAILS

IT Security in Retail

In this talk Peter, a global expert on the technical and business risks in Information and cyber security, will identify the key IT Security risks, the attacks and the trends in the retail sector and identify the basics components to keeping your organisation secure.

Protect stores and create opportunities with the latest solutions

Special guests include:

Zarah Adato-Barber
RFID Strategic Development Manager
Marks & Spencer

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Zarah joined M&S in 2010 to successfully launch the International Labelling Project, later heading up the redesign of market specific packaging. Responsible for the implementation of item level compliance in textiles and hard goods for international trade and creating packaging accessible for the local market. Close to needle point manufacturing and the buying process, Zarah has built a strong foundation in her early roles with the ability to engage in effective communication with key stakeholders internally and externally for the business.

In 2012, the RFID business case was approved to expand product assortment and counting, strengthening our inventory accuracy programme. Working with world-leaders in tag development, Zarah and her team were instrumental in the development of a wide array of first to market tags with an award-winning implementation programme. Zarah played a critical part in the delivery of the extension to product assortment, managing source tagging with global production hubs for UK supply. Zarah moved across to Retail Operations in 2017, to focus on the delivery of RFID solutions to improve both in-store efficiencies for colleagues and customers, working with some of the world’s leaders in cutting edge RFID hardware and solution services.

Zarah is well-grounded in the garment buying process, complex labelling systems, RFID tag application and solution design to strike the right balance of technical and business acumen to build a career with Marks and Spencer that demonstrates strategic and innovative sustained success.

Today, Zarah is accountable for the Strategic Development of RFID programmes in Retail Efficiencies, Operating Model Delivery Team and is passionate about the future of RFID and its ability to enable transformation.

CLICK FOR ZARAH'S PRESENTATION DETAILS

Leveraging RFID and maximising its potential: the M&S RFID journey

Zarah will give an overview of Marks and Spencer’s RFID journey and opportunities of scale to evolve the programme.

Ben Hodges
Systems & Operations Manager
Marks & Spencer

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Ben has a career in retail spanning 21 years with Marks and Spencer, across a range of roles. He’s passionate about solving challenging commercial and operational problems utilising a wealth of operational and analytical experience he’s built over his career.

Ben is currently accountable for Clothing and Home inventory accuracy and stock management processes. He’s played a key role through M&S’s rollout of RFID and his drive and passion has helped deliver key changes for the business through the end to end design, implementation and management of new and improved operational processes.

Gary Tattersall
Managing Director Europe
RFKeeper

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RFID and your business
Gary Tattersall, Managing Director Europe, RFKeeper & Ben Hodges, Systems & Operations Manager, Marks & Spencer

Join Gary and Ben to discuss how you can maximise the potential of RFID in your business. The discussion will include:

  • Accurate inventory control and how this Affects your ability to effectively manage stock loss.
  • Accuracy of barcode scanning vs. RFID counting
  • Controls required to demonstrate accuracy of process
  • Cost of barcode scanning vs. RFID
  • Other uses of RFID to reduce stock loss risks.

Gareth Ward
Director, Retail & Shopping Centres
Mitie Security

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Gareth has dedicated over 17-years’ service to the private security industry, supporting a broad range of clients across multiple sectors in senior management roles, and with extensive experience an expertise in the retail sector.  Responsible for a portfolio of £100m+ revenue across this market, Gareth is Mitie’s strategic lead for all client partnerships in this dedicated business unit, and has been integrated at board level to drive service excellence across these key accounts.

In the past 3 years, Gareth worked closely in partnership to develop and deliver multiple transformational development programmes for strategic clients such as M&S, Co-op, Kingfisher Group and IKEA, with a clear focus on data-led solutions and risk based security deployments, utilising great people, intelligence and market leading technology.  Under Gareth’s leadership, Mitie has established a clear market leading position in the retail space, and these partnerships have been externally recognised with over 20 industry awards in the past 3 years.

Clint Reid CPP
Head of Corporate Security
M&S Central Operations

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Clint is a highly experienced and accomplished Security Professional – having dedicated over 25 years to the industry, as well over 30 Years to M&S. His career in security started with frontline roles before rising through the ranks and ultimately leading the Group Security Function for M&S. 

Clint has spearheaded the total transformation of the M&S security model in the last 3 years, through the design of the implementation of the M&S Connected Security Strategy.  His role in this transformation was celebrated with an OSPA in 2020 (Outstanding In-House Security Director) which recognised his tireless work and dedication to developing a dynamic and holistic approach to security. The judges said that ‘Clint’s work in launching a new security operations centre was impressive and unique.’  The M&S Security Operations Centre has also won multiple industry awards in its first two years of inception.  He has been key to the introduction of a new customer service role, Service & Safety Assistant, and a National Store Detective Team who target organised crime and high theft stores. Clint has forged a collaborative partnership approach, engaging with both internal and external stakeholders, and that has included the commissioning of ground-up work to understand the concerns, skills, and commitment of store colleagues.’ 

Clint was also recently recognised as a Certified Protection Professional by ASIS International.

CLICK FOR GARETH & CLINT'S ROUND TABLE DETAILS

Security Operations Centres at the heart of a modern retail security solution

Join Mitie and Clint for a discussion on:

  • Remote CCTV monitoring
  • End to end crime management
  • Data and Intel sharing

Stephen Howells
Director Product Management
Checkpoint Systems

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Stephen Howells

Stephen is responsible for the global product management group at Checkpoint Systems and has over 15 years of practical experience with RFID Technology.

Steve has provided insights to and been a steering member of a deployment team on several large-scale RFID projects within retail, both in-store and supply chain. Steve prides himself on his common sense approach to technology, making things easy to understand and use. Steve lives in Bad Dürkheim, Germany, with his wife and child, Lucie.

CLICK FOR STEPHEN'S PRESENTATION DETAILS

Exploring the use of RFID Data throughout the Retail EcoSystem

Recognising the Omni-Channel imperative. RFID has been viewed as a key driver in developing the capacity to deliver a profitable omni-channel consumer experience.

  • Having a recognised “version of the truth” within the retailer infosystems.
  • Recognising the strategic fit of inventory visibility to the customer, partner and brand owner across all retail channels.
  • Driving the benefits of inventory accuracy through the Whole Supply Chain within a multi-brand environment

Colin Peacock
Group Strategy Coordinator
ECR Retail Loss Group

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Colin Peacock

Colin is Group Strategy Coordinator for the ECR Retail Loss Group and an Honorary Visiting Fellow at the University of Leicester. Prior to these appointments, Colin had a thirty-year career with Procter & Gamble.

Colin has published on the subject of loss prevention and on-shelf availability in the academic and trade press, including an article in the Harvard Business Review. In 2009, he co-authored a book entitled: New Loss Prevention: Redefining Shrinkage Management, published by Palgrave Macmillan. Colin lives in London, with his wife and three children.

CLICK FOR COLIN'S ROUND TABLE DETAILS

RFID – Introducing the RFID Maturity Model, and the role of RFID as the “digital spine” to more profitable omni-channel retailer operations

The recently published research from ECR highlighted how RFID is being used differently by organisations. In this session we will explore and examine the four different levels of RFID usage identified by the research, and what is meant by a basic, developing, established and then leading-edge level of maturity, and how leading-edge retailers view RFID as their “digital spine“ and the enabler to more profitable omni-channel retailing.

Online fraud

Special guests include:

Andrew Wainwright
Head of Online Profit Protection
Next

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Andrew Wainwright – Head of Online Profit Protection, Next

Andy has worked in the fraud industry for the past seventeen years and has significant experience in leading the investigation and prevention of internal and external crime within the financial, insurance, telecommunication and retail sectors.

He has implemented new fraud strategies within financial organisations across multiple delivery channels for both cash and credit, leading to considerable cost savings.

He is a regular speaker at industry events and a member of the editorial board of Loss Prevention Magazine in the UK. His team have won the Online Profit Protection team of the year for the last two years.

 

CLICK FOR ANDY'S PRESENTATION DETAILS

How the fraudsters adapted to lockdown – a lesson in evolution from both sides of the fence!

Andy discusses how fraudsters changed their modus operandi in response to the lockdown – and what Next did to adapt its response. This led to some very interesting results, which impacted multiple retailers.

Masha Cilliers
Payment Industry Specialist & Partner
Be

CLICK FOR MASHA'S PRESENTATION DETAILS

Evolving online fraud management to combat latest fraud trends

The presentation will start with an industry overview of key emerging online fraud trends, examples and statistics for 2020 both in the UK and globally and will follow on by providing merchants with tips on how to successfully minimise losses and combat the fraudsters.  

Martin Smith
Strategic Account Director
Cennox

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Martin Smith

With over 15 years of senior management roles across a variety of sectors, Martin has built his career on strategic and innovative successes in B2C & B2B environments.

Starting his career in Retail Banking, Martin worked through Natwest branch roles into Regional Management, and then began operational and strategic leadership progression leading key projects in performance analysis, audit and product development. Martin was then head-hunted to join Santander at the time of the acquisition of Abbey National and Alliance and Leicester to support the creation of the branch network operating model in the UK working with global teams to build, define and implement this across the UK.

Martin went on to lead senior operational roles in core retail namely with Marks and Spencer, leading specialist projects and new concepts aimed at driving core productivity, operational and cost efficiencies in some of the landmark stores in Central London.

Martin was then head-hunted to join Metro Bank to drive their growth strategy, where he played a key role in the development of the store operation, growing the network to new regions and from 19 to 72 stores. He was a key stakeholder in the successful bid for the Williams and Glynn innovation fund which secured funding of £120 million to drive innovation and competition into the market. It was through this that he joined a key partner in the Cash In Transit industry as their Head of Commercial Strategy.

Martin is now Strategic Account Director at Cennox supporting businesses across sectors driving innovation and growth strategies as well as leading the Cennox Retail division.

CLICK FOR MARTIN'S ROUND TABLE DETAILS

The importance of customer choice

  • Cash, card and digital payments… how do we meet the requirements of an ever changing payments landscape?
  • How do we maximise operational efficiencies without impacting on customer experience?
  • How can innovation keep me ahead of the competition, whilst meeting the ever changing demands of the customer?

SecuredTouch
Speaker TBA

CLICK FOR SECUREDTOUCH'S ROUND TABLE DETAILS

Detecting Account Takeover is Completely Different from Payment Fraud Detection

As fraudsters continuously diversify their attack methods, Account Takeover has become an increasingly more difficult challenge to detect and to proactively prevent. Monetising earlier in the customer journey, bypassing traditional fraud detection, without needing to make a traditional payment. What’s more, the proliferation of mCommerce has added another layer to this already complex threat landscape.

In this roundtable we will discuss:

  • Diversification of Account Takeover attack methods
  • The fraud flow of pre-transaction monetisation
  • Relying on static data vs dynamic data
  • Achieving early detection to reduce friction and improve the customer experience

Lizzie Clitheroe
Senior Director, Product Marketing
Arkose Labs

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Lizzie Clitheroe

Lizzie Clitheroe is a cybersecurity specialist, heading up Arkose Labs’ product marketing team.  In this role she delivers data-driven insights into fraud, abuse and authentication trends. She also is on the leadership team of UK-based non-profit, The Cyber Helpline, which provides free emergency assistance to the victims of cybercrime. Lizzie has 10+ years’ experience working for fast-growth security vendors spanning fraud prevention, network security and application security.

CLICK FOR LIZZIE'S ROUND TABLE DETAILS

Ecommerce Fraud: protecting the full B2C digital perimeter

With the mass shift to digital in the wake of the pandemic, the stakes have never been higher for retailers to deliver a secure and seamless user experience – even as the threat landscape hots up. At this roundtable we will consider how retailers can best defend against a wide array of attacks growing across their websites and apps, including: gift card fraud, bot-driven inventory hoarding, account takeover, and fraudulent payments.

We will discuss:

  • Data-driven insights into current attack trends across global digital business
  • The importance of protecting the full B2C digital perimeter across websites and apps
  • Strategies to eliminate malicious activity earlier than the payment transaction point
  • The steps needed to:
    • Stop large-scale, automated credentials stuffing attacks
    • Eliminate mass fake account registrations

SUSTAINABLE RETAIL

OVERVIEW

The world is more aware today than ever before of the devastating environmental impacts of waste. Waste is now one of the world’s most significant risks. Our climate, rivers and oceans, human and animal health, have never been under more threat.

Waste legislation and sustainability reporting requirements influence organisational behaviour and provide frameworks for managing and reducing impacts. This has initiated massive change in recent times for all property stakeholders.

Now, in most western countries, every property owner, manager, investor and stakeholder are obligated by law to know what waste is being produced, to take steps to follow the waste hierarchy, avoid waste to landfill, ensure transfers, transporters and destinations are compliant, manage cost, know where it is to be disposed of and how it will be treated.

Customers increasingly expect businesses to place the environment and sustainability at the heart of their business. Failure to do so presents a clear threat to brand trust and loyalty, whereas the opportunity is there to step up and stand out.

Waste is no longer only a cost, risk or threat to retail. It a measurable opportunity. An opportunity to reduce, recycle, generate revenue, and create efficiencies in your operations.

Special guests include:

Corin Dennison
Principal Consultant
Insight FCC

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Corin Dennison

With over 27 yrs experience within the law enforcement / security arena, Corin served for 19 yrs within the UK Police Service as a Detective, specializing in all areas of major crime including Counter Terrorism, with secondments to the National Football Intelligence Unit (England National Team) and the Foreign Office training Iraqi Police Personnel in the Middle East.

From Global Corporate Investigations Manager for Burberry Ltd, he moved to a major German sports brand in 2013 and is currently the Director Global Profit Protection with responsibility for all aspects of Retail Compliance & Profit Protection, overseeing a retail estate of 2400 stores. His Global Profit Protection Team have recently won awards from OSPA & Retail Risk, and Corin is the LP Director of the Year 2019 awarded by Retail Risk. In 2020 he became a Director of Insight Retail Risk Consultancy and he regularly presents as a subject matter expert on corporate & retail security topics and holds the CPP qualification from ASIS International.

presentation: Sustainability – a new addition to the Risk Portfolio? CLICK FOR DETAILS...

Sustainability – a new addition to the Risk Portfolio?

Corin Dennison will introduce how retail brands are tackling the Sustainability topic with insights into waste management / plastic recycling / circularity programs, and asking the question: is this is a new addition to the Risk Portfolio for LP/PP teams? He will then lead a panel discussion on this topic.

Panel discussion: Sustainability – a new addition to the Risk Portfolio? CLICK FOR DETAILS...

Sustainability – a new addition to the Risk Portfolio?

Corin Dennison follows his presentation with a panel discussion on this topic.

Michael Foreman (PANELLIST)
Managing Director
Don’t Waste UK

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Michael Foreman

Corin Dennison (PANELLIST)
Principal Consultant
Insight FCC

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Corin Dennison

With over 27 yrs experience within the law enforcement / security arena, Corin served for 19 yrs within the UK Police Service as a Detective, specializing in all areas of major crime including Counter Terrorism, with secondments to the National Football Intelligence Unit (England National Team) and the Foreign Office training Iraqi Police Personnel in the Middle East.

From Global Corporate Investigations Manager for Burberry Ltd, he moved to a major German sports brand in 2013 and is currently the Director Global Profit Protection with responsibility for all aspects of Retail Compliance & Profit Protection, overseeing a retail estate of 2400 stores. His Global Profit Protection Team have recently won awards from OSPA & Retail Risk, and Corin is the LP Director of the Year 2019 awarded by Retail Risk. In 2020 he became a Director of Insight Retail Risk Consultancy and he regularly presents as a subject matter expert on corporate & retail security topics and holds the CPP qualification from ASIS International.

Steve Middleton (PANELLIST)
Senior Global Profit Protection Manager
The Body Shop

Click for biography

Edward Price (PANELLIST)
UK Business Manager
Sekura Global

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Steve Middleton

Steve’s 32-year career in Retail began in Debenhams, where he worked  for 9 years. He then moved to The Body Shop and has been there for 23 years! He started in a field based role as District Sales Manager. After nine years running various regions, being recruited to manage specific retail focussed projects,  he moved to a head office role of Profit Protection in 2007.  In 2017, after supporting UK and EMEA markets, Steve moved to the Global Profit Protection Manager role. His focus is on aligning policies, procedures, reporting, and supporting and educating retail and head office functions.

With The Body Shop changing ownership to L’Oreal, and now Natura and Co., he has witnessed and experienced a lot of change. Natura & Co floating on the US stock Exchange brought in SOX compliance and Audit as part of his role. This change has accelerated with the arrival of Covid-19 in 2020, new omni channel opportunities and scope in managing Profit Protection and compliance of E-commerce and the direct selling channel, The Body Shop At Home.

Panel discussion: Retail Waste: risk or opportunity? CLICK FOR DETAILS...

Retail Waste: risk or opportunity?

Customers increasingly expect businesses to place the environment and sustainability at the heart of their business. Failure to do so presents a clear threat to brand trust and loyalty, whereas the opportunity is there to step up and stand out.

Waste is no longer only a cost, risk or threat to retail. It a measurable opportunity. An opportunity to reduce, recycle, generate revenue, and create efficiencies in your operations.

Collaboration

Special guests include:

Patrick Holdaway
Chief Inspector
Hampshire Constabulary

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Patrick Holdaway

Patrick Holdaway is a Chief Inspector from Hampshire Constabulary and has recently returned from a 2-year secondment at the National Business Crime Centre (NBCC). During his time at the NBCC Patrick worked across policing and government to raise the issues that affect business, in particular working to prevent violence, tackle organised crime whilst developing and sharing best practice between forces and the business community. Patrick was also the business engagement lead supporting OP Talla, the national policing response to Covid-19, during which he supported a wide range of business sectors and influenced national policy to support businesses in preventing crime.

CLICK FOR PATRICK'S ROUND TABLE DETAILS

Violence and abuse against shop workers; an update from the National Retail Crime Steering Group

Patrick will lead a discussion on the four task and finish groups set up by the National Retail Crime Steering Group, addressing violence and abuse against shop workers:

  • Communications – the #ShopKind campaign
  • Reporting crime – when and how best to report
  • Information sharing – overcoming the barriers to GDPR
  • Support for Victims – what services are available

Within the session he wishes to consult with retailers to see if the NRCSG has focussed on the right areas and explore any other opportunities.

Ellie Surey
Head of UK Sales Health, Education and Retail
REVEAL Media

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Ellie Surey

Ellie has worked for Reveal for 12 years and managed all of their first projects through policing, key global projects, introduction to the NHS and now retail.

CLICK FOR ELLIE'S ROUND TABLE DETAILS

How body cameras can help police and retail to reduce crime

Body cameras were first used by the UK police in 2006, they are now one of the most valuable pieces of kit for an officer with some not willing to leave the station without one. Studies have shown over 50% reduction in aggression towards officers and a 90% reduction in complaints. So far retailers who have adopted the technology have seen results in excess of this and a significant reduction in stock loss.

This has without doubt been a journey for the UK police, one which retailers can learn from. Join us in a discussion as to how to successfully implement a body camera project and how the advances in technology can help police and retailers work better together to reduce crime.

Graham Tucker
Project Director
CSSC

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Graham Tucker

Graham joined the Metropolitan Police in 1966 and served as a Constable for 5 years, a Sergeant for 11 years and an Inspector for 14 years. Retiring in 1996.  He then had a career at the Bank of England for 20 years. He then became CSSC Project Director from 2014 to 2021. 

In his spare time he is a keen gardener, and ballroom and Latin dancer. 

CLICK FOR GRAHAM'S ROUND TABLE DETAILS

Working with the CSSC: find out more about a cross-sector security approach

  • Brief history and expansion of CSSC since 2011
  • Authority partners
  • Industry Sectors
  • Regional structure
  • Messaging to the business world 

Clint Reid CPP
Head of Corporate Security
M&S Central Operations

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Working together: a holistic approach to security management

More details to follow…

Operations and supply chain

Special guests include:

Phil Wilson
Head of Supply Chain Services
Orridge

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Phil Wilson

Phil Wilson has been with Orridge for nearly seven years as Head of Supply Chain Services. He has formerly worked for Ligentia, OCS and for the first 20 years of his career – Sainsbury’s – in various senior stock management/shrinkage roles.

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The importance of stock accuracy in the changing world of Retail

Join Phil to discuss:

  • Do leadership teams understand how the changing world of retail has fundamentally changed stock accuracy?
  • Is stock accuracy measured from its origin to the customer?
  • How are customers impacted by poor picking and delivery processes and is this fed back to LP teams?
  • How is your stock accuracy impacting on shelf availability and how is this measured?
  • How are customer on-line returns handled – are proper processes in place to ensure stock accuracy is maintained?
  • What stock management changes has your business made to cope with the shifting of sales at store to online?
  • Are stock management processes geared to change?

Richard Davies
Fraud and Brand Protection Manager
New Look

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CLICK FOR RICHARD'S PRESENTATION TABLE DETAILS

How New Look increases inventory visibility and reduces loss with Zebra

More information to follow

Mike Finch
Director of Retail Operations
Zebra Technologies

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CLICK FOR MIKE'S ROUND TABLE DETAILS

How to Get Your Inventory Under Control, Visible and Available

How can emerging technologies support your loss prevention and database accuracy? Join the conversation to learn and share how to address the increasing complexity of inventory management. We’ll tackle these challenges together!

Hospitality

Special guests include:

Gerry Golden
Head of Operational Controls
SSP UK

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Gerry Golden

Gerry has been with SSP for 26 years , starting in Operations at Eurotunnel working his way up through the Regional Loss Prevention Departments to his current role as Head of Operational Controls UK & Ireland.

He has a passion for sports and played football until he was 58! Can now be seen smashing balls out of bunkers on the golf course.
He loves spending time with his Granddaughter Macie and her smile can make all the days pressure whittle away.

Sohel Parvez
Loss Prevention Manager
SSP UK

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Sohel Parvez

Sohel has 16 years’ experience with SSP, originally started in Catering Operations, working his way up through the business to Senior Multi Site Manager for various SSP London Sites, joined the SSP Loss Prevention Team in October 2016; managing the Loss Prevention programme within Operations.

A Computing & IT graduate, Sohel is very keen to keep up to date on all aspects of technology; a passionate fan of football and cricket, occasionally playing Cricket and Badminton and loves to spend spare times with his family.

CLICK FOR SOHEL & GERRY'S ROUND TABLE DETAILS

Fraud risk in Hospitality: trends and solutions

Does the advent of customer ordering technology and digital payments make the hospitality businesses more or less vulnerable to fraud? Is a reduction in cases with employees offset by increased instances with customers or collusion between the two?

Global Partner
European Partner

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