Winners of the THE FRAUD AWARDS 2021

This award recognises the most exciting new business or solution to enter the retail risk and loss prevention arena, supplying any part of the risk and loss prevention industry. To qualify the solution or business must have launched within the last two years.

This Award recognises a collaborative effort between a retailer and the police that leverages their respective resources to produce an outstanding result, whether that be in the apprehension of criminals or prevention of crime.

Recognises the Profit Protection Team that undertook that difficult online technology roll-out that was delivered in This Award is for excellence in the symbiotic fields of online risk management and robust supply chain processes. It recognises the team that undertook that difficult technology roll out, or inspired the whole organisation with its approach to new challenges. It is a real pat on the back for not only spotting trends and suspicious anomalies within the fulfilment chain, but also successfully risk sizing and closing the process gaps that are causing shrink within the business.

Here judges are looking for innovative approaches to an existing, tried and tested solution or genre. the solution can either be from a vendor, an in-house retailer solution, or a guarding/security team.

From commercial data sharing partnerships to a few neighbourhood retailers working together to combat crime, what the judges are looking for here is real, tangible business benefits resulting from genuine collaboration between retailers and vendors or vendors and the police, along with a clear ROI.

Here judges are looking for an innovative product, solution or service that has a risk and loss prevention benefit, but that sits outside of the Profit Protection department – for example people counting and hot spotting that has increased sales and reduced shrink. The judges are also looking for innovative products, solutions or services that reduce shrink in either physical aspects of driver, vehicle, site security or in managing the complexities of delivery and replenishment fulfilment.

Often the unsung heroes of the Risk Team, this Award recognises outstanding Regional or Divisional Heads who provide their stores with genuine support and guidance in the fight against retail risk and fraud, and who also embrace the bigger, company-wide aims and objectives. In so doing they bring genuine value and benefits to their company as well as the wider industry network.

It’s not just about CCTV! there are many ways that a retailer can utilise camera or surveillance technology, to bring benefit to not only the Profit Protection department, but also the wider business.

The judges are looking to recognise the success of an outstanding individual who has made a positive contribution to the bottom line performance and overall loss prevention landscape within their place of work. the winner does not necessarily work full-time in profit protection. They might be from another discipline, but “really get” risk and as such has made a significant difference – either financially or culturally – within their place of work.

This Award is dedicated to Frontline Ambassadors of the Customer Experience. It recognises exceptional service or behaviour of an individual or team that has gone BEYOND rolling out A BUSINESS WIDE INITIATIVE or provided outstanding customer service over and above what was expected.

Recognises the Profit Protection Team that undertook that difficult online technology roll-out that was delivered in This Award is for excellence in the symbiotic fields of online risk management and robust supply chain processes. It recognises the team that undertook that difficult technology roll out, or inspired the whole organisation with its approach to new challenges. It is a real pat on the back for not only spotting trends and suspicious anomalies within the fulfilment chain, but also successfully risk sizing and closing the process gaps that are causing shrink within the business.

This Award recognises the Profit Protection Team that undertook that difficult technology roll-out that was delivered in record time, or that enthused a whole company to “think shrink”. this award is a real ‘pat on the back’ for a whole team.

Each year the judges will induct one person into the Retail Risk ‘Hall of Fame’. this person will be someone whom the judges feel has contributed above and beyond their duty to the cause of Profit Protection, Risk Management or Loss Prevention.

The judges will be looking for a vendor who consistently goes over and above the role of ‘just’ being a supplier. the Vendor of the Year award will acknowledge those vendors who form tangible and lasting partnerships with their retail clients. Please note that the winner from the previous year will be ineligible to enter the following year. however, they will be invited to the fraud awards evening to present the award.

The judges are looking for outstanding contribution from one individual. That could be in the face of difficult trading conditions, or the implementation of challenging new strategies and technologies. the winner of this prestigious award will be recognised by his or her peers as being at the pinnacle of modern retail risk and loss prevention and a leader in their field.