Retail Risk – London agenda

Registration

Coffee & Tea will be served

Chair’s opening address

Erik Engstrand

CEO, Safe Asset Group

Presentation:

Integrating loss prevention in the luxury retail supply chain

Robert McAssey

Group Head Physical Security Loss Prevention – Richemont

Maxine Riley-Zhang

Senior Manager, Crisis Management & Business Continuity – London Stock Exchange Group

Presentation:

Organised Retail Crime in Australia – how we are taking up the fight!

Austin Craddock

National Security Manager – Coles Supermarkets 

Title Sponsor Presentation:

How to manage risk in controlling your stock

Steve Middleton

International Head of Profit Protection – The Body Shop

Presentation:

Terrorism and You – What does Martyn’s Law mean for you and your business?

Chris Phillips


Managing Director
 – The International Protect & Prepare Security Office (IPPSO)

Title Sponsor Presentation:

Managing Friendly Fraud and Returns Abuse at Frasers Group

Tony Parker

Regional Director – Forter

Stephen Smith

Director, Strategic Accounts – Forter


John Low

Head of Risk – Frasers

Presentation:

Improving the National Fraud and Cyber Reporting Centre

Detective Superintendent Gary Miles – Head of National Fraud Intelligence Bureau

Presentation:

How to work with your PCC – How are the interests of Retail and Hospitality shaping police and crime plans?

Katy Bourne OBE

Sussex Police and Crime Commissioner

Title Sponsor Presentation:

The power of collaboration: 10 years of disrupting retail crime

Auror

Presentation:

What does ESG mean to you? – Customers are demanding sustainability and now the law is too

Neville Cotton

Head of Risk – The Very Group

Panel Discussion:

Collaborating for a purpose, putting words into action
A Data Sharing Agreement between leading high street retailers – how does it work?

Gareth Ward

Retail Sector Director – Mitie

Andrew Needham

Head of Retail Loss & Costs – Co-op

Clint Reid

Head of Corporate Security – M&S

Helen Clayton

Senior Crime & Security Manager – Sainsbury’s

Patrick Holdaway

Superintendent – National Business Crime Centre

Plenary

A celebration of Risk Directors of the Year – past and present – with a panel discussion featuring:

Raph Lawson – Fraud Director, THG

Corin Dennison – Senior Security, Investigation & Risk Director

Dave Pardoe – Head of Profit Protection, The Works

Colin Culleton – Founder/Director, Asset Protect Consulting Ltd

Ray Palmer – Group Head of Asset Protection, Outdoor & Cycle Concepts Ltd

Chair’s closing message

Erik Engstrand

CEO, Safe Asset Group

Chaired by:

Terry Streather

Oakwood Training

Session 1: 9:45-10:15

High Street Retail Surveillance – past, present and future

Alex Buckle – UK & Europe Sales Support Manager (with a guest from leading UK high street retailer)

3xLOGIC

Managing conflict when mental ill-health may be a factor

Terry Streather – Managing Director

Oakwood Training

PSD2: how to improve conversion rates and stay compliant
How Strong Customer Authentication (PSD2) has impacted conversion rates, and what to do about it

Nick Jacobs– Enterprise Account Executive

Kount

Session 2: 10:15-10:45

Audit, risk and compliance in Hospitality
A round table discussion…

Neil Meiners – Head of Audit and Compliance

McMullen & Sons

Buy Now, Pay Never…
Find out how organised criminals are targeting Buy Now Pay Later

Tony Sales – Founder

We Fight Fraud

Dr Nicola Harding – Director of the Centre for Crime

Lancaster University

How do we combat the new shoplifter?

Richard Finn – Loss Prevention Project Manager

Tesco

Edward Price

Sekura Global

Mike Price

Sekura Global

Session 3: 11:15-11:45

Why retailers should let in-house staff handle inventory events

Ed Tonkon, President

Zebra Retail Solutions, Zebra Technologies

5 trends in digital risk management, with strategies for retailers

Rebekah Moody – Senior Director, Product Marketing and Go-to-market Strategy

Darwinium

Mike Nathan – Senior Director, Solutions Consulting

Darwinium

Session 4: 11:45-12:15

Organised Retail Crime in Australia – how we are taking up the fight!

Austin Craddock – National Security Manager

Coles Supermarkets

Terrorism and You
What does Martyn’s Law mean for you and your business?

Chris Phillips – Managing Director

The International Protect & Prepare Security Office (IPPSO)

Session 5: 12:15-12:35

Return to sender: strategies for managing returns and policy abuse

Lewis Farran – Enterprise Account Executive

Forter

Improving the National Fraud and Cyber Reporting Centre
Join NFIB’s Gary Miles for a presentation and consultation

Detective Superintendent Gary Miles

Head of National Fraud Intelligence Bureau

Session 6: 13:35-14:05

Bad bots 101: lifting the lid on credential stuffing attacks
Malicious bot attacks pose a growing threat to retail. This session focuses on credential stuffing attacks and how to prevent them

Cyril Noel-Tagoe – Principal Security Researcher

Netacea

Stock accuracy – the naked truth
No one wants empty shelves; global supply chain issues make stock accuracy and efficient supply chain management more critical than ever

James Lambert – Profit Protection Manager

Wickes

Peter Davies – Sales Director

Orridge

Investigative Interviews: ‘The Last Mile’ of LP Investigations?

Corin Dennison

Senior Security, Investigation and Risk Director

Session 7: 14:05-14:35

Partnering on crime and loss safely and securely

Andrew Kouimanis – Vice President of Partnerships and Innovation

Auror

Phil Thomson – Co-founder and CEO

Auror

Rhod Thomas – Chief Customer Officer

Auror

Austin Craddock – National Security Manager

Coles

Beyond cost centres: reshaping the business value of digital fraud teams

Lizzie Clitheroe – VP Product Marketing

Arkose Labs