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Retail Risk – London L.I.V.E agenda

Timings are given as an approximate guide and may vary on the day…

STREAM 1

MORNING

8:45-9:15

Registration

Coffee & Tea will be served

9:15-9:30

Chair’s opening address

Steve Middleton

Senior Global Profit Protection Manager, The Body Shop

9:30-9:50

Presentation:

What does Security look like after a pandemic?

Victoria Wilkes

Head of Security, Primark

9:50-10:10

Presentation:

Crisis leadership: why effective communications are at the heart of any good crisis response

Chris Butler

Lead Principal Consultant, Risk, Resilience & Security
Sungard Availability Services

10:10-10:30

Title sponsor presentation:

The Disruptive Future of Retail – Post COVID-19

Tony D’Onofrio

CEO/Managing Director, Prosegur Global Retail Business Unit

10:30-11:00

Networking break: Coffee & Tea served

11:00-11:20

Title Sponsor Presentation:

Leveraging RFID and maximising its potential: the M&S RFID journey.

Zarah Adato-Barber

RFID Strategic Development Manager, Marks & Spencer

11:20-11:40

Presentation:

Whatever happened to GDPR?

Isabel Ost

Director, Data Protection LeadKPMG Law, part of KPMG LLP

11:40-12:30

Roundtables

Session 1: 11:40-12:05

Delegates can choose from the following three discussions:

COVID 19 impact on Loss Prevention/Asset Protection and where do we go from here?

James McAvoy – Business Development Director, Prosegur

Fraud risk in Hospitality: trends and solutions

Gerry Golden and Sohel Parvez, SSP

Crisis leadership: why effective communications are at the heart of any good crisis response

Chris Butler – Lead Principal Consultant, Risk, Resilience & Security, Sungard Availability Services

Session 2: 12:05-12:30

Delegates can choose from the following four discussions:

RFID and your business

Ben Hodges – Systems & Operations Manager, Marks & Spencer & Gary Tattersall – Managing Director Europe, RFKeeper

The importance of customer choice

Martin Smith, Strategic Account Director, Cennox

Frontline staff protection

Iona Blake, Boots UK

Whatever happened to GDPR?

Isabel Ost, Director, Data Protection Lead, KPMG Law, part of KPMG LLP

12:30-13:30

Lunch

AFTERNOON

13:30-14:00

Panel discussion:

Sustainability – a new addition to the Risk Portfolio?

Corin Dennison (CHAIR)

Principal Consultant, Insight FCC

Michael Foreman (PANELLIST)

Managing Director, Don’t Waste UK

Steve Middleton (PANELLIST)

Senior Global Profit Protection Manager, The Body Shop

14:00-14:20

Presentation:

Evolving online fraud management to combat latest fraud trends

Masha Cilliers

Payment Industry Specialist & Partner, Be

14:20-14:50

Networking break: Coffee & Tea served

14:50-15:20

Roundtables

Session 3

Delegates can choose from the following two discussions:

How body cameras can help police and retail to reduce crime

Ellie Surey – Head of UK Sales Health, Education and Retail, REVEAL Media

Sustainability – a new addition to the Risk Portfolio?

Corin Dennison – Principal Consultant, Insight FCC

15:20

Chair’s closing message

Lee Ablett

Finance Service Manager, Pizza Hut Restaurants

STREAM 2

MORNING

8:45-9:15

Registration

Coffee & Tea will be served

9:15-9:30

Chair’s opening address

Dave Pardoe

Head of Loss Prevention, Card Factory

9:30-9:50

Interview:

Working together: a holistic approach to security management

Clint Reid CPP

Head of Corporate Security, M&S Central Operations

9:50-10:10

Presentation:

IT Security in Retail

Peter Erceg

Senior Vice President, Global Professional Risk Solutions

10:10-10:30

Title sponsor presentation:

Exploring the use of RFID data throughout the Retail ecosystem

Stephen Howells

Director Product Management, Checkpoint Systems

10:30-11:00

Networking break: Coffee & Tea served

11:00-11:20

Title Sponsor Presentation:

How New Look increases inventory visibility and reduces loss with Zebra

Richard Davies

Fraud and Brand Protection Manager, New Look

11:20-11:40

Presentation:

How the fraudsters adapted to lockdown – a lesson in evolution from both sides of the fence!

Andrew Wainwright

Head of Online Profit Protection, Next

11:40-12:30

Roundtables

Session 1: 11:40-12:05

Delegates can choose from the following four discussions:

RFID – Introducing the RFID Maturity Model, and the role of RFID as the ‘digital spine’ to more profitable omni-channel retailer operations

Colin Peacock – Group Strategy Coordinator, ECR Retail Loss Group

The importance of stock accuracy in the changing world of Retail

Phil Wilson – Head of Supply Chain Services, Orridge

Profit Protection post Covid: putting a strategic plan in place

Sarah Cork – Group Commercial Director, Lodge Service Group

IT Security in Retail

Peter Erceg – Senior Vice President, Global Professional Risk Solutions

Session 2: 12:05-12:30

Delegates can choose from the following four discussions:

How to Get Your Inventory Under Control, Visible and Available

Mike Finch – Director of Retail Operations, Zebra Technologies

Distribution Centres (Retail & Online Fulfilment) the Risk and LP challenges

Brett Elliott – Head of Loss Prevention, Warehouse & Distribution, Next

How the fraudsters adapted to lockdown – a lesson in evolution from both sides of the fence!

Andrew Wainwright – Head of Online Profit Protection, Next

Working with the CSSC: find out more about a cross-sector security approach

Graham Tucker – Project Director, CSSC

12:30-13:30

Lunch

AFTERNOON

13:30-14:00

Panel discussion:

The Benefits and Risks of a Life without Cash

Ron Delnevo (CHAIR)

Chairman, Cash and Card Consultants

Martin Smith

Strategic Account Director, Cennox

14:00-14:20

Presentation:

How to secure a role in the security industry at a large multinational company

Rachel O’Shea

Internal recruiter (EMEA Security and Loss Prevention), Amazon

Samuel Putley

Internal recruiter (EMEA Security and Loss Prevention), Amazon

14:20-14:50

Networking break: Coffee & Tea served

14:50-15:20

Roundtables

Session 3

Delegates can choose from the following three discussions:

Violence and abuse against shop workers; an update from the National Retail Crime Steering Group

Patrick Holdaway – Chief Inspector, Hampshire Constabulary

Ecommerce fraud: protecting the full B2C digital perimeter

Lizzie Clitheroe – Senior Director, Product Marketing, Arkose Labs

Security Operations Centres at the heart of a modern retail security solution

Clint Reid CPP – Head of Corporate Security, M&S Central Operations
Gareth Ward – Director, Retail & Shopping Centres, Mitie Security

15:20

Chair’s closing message

Global Partner
European Partner

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