Karena Milios

Sustainability Manager – Elders

Karena Milios (LLB(Hons)) is the Sustainability Manager for Elders Limited, Australia’s leading agribusiness. Her role in developing and managing Elders’ sustainability program follows her studies in Business Sustainability Management with the University of Cambridge and almost a decade’s experience practising law in private firms in Adelaide and Sydney as well as in-house, covering all aspects of corporate law, banking, insolvency and dispute resolution.

Averting the next crisis: Climate risk and beyond

Sarah Barker – Climate Risk Governance Team, Minter Ellison & Executive Director, Commonwealth Climate and Law initiative

The pandemic has revealed our vulnerability to natural events, but it has also demonstrated a remarkable ability to adapt and reinvent. And whilst, understandably, efforts have largely focussed on issues arising directly from the pandemic, coming down the road is a whole suite of challenges relating to environmental practices and sustainability of businesses…

How do you meet those challenges, starting with building climate risk into your governance and operations?
Should we building a plan for any type of crisis that could be round the corner, and if so, how?
Who in the business is best placed to deliver this risk planning?

Nick Trudgett

General Manager, Australia/New Zealand – Gatekeeper Systems

More information to follow.

The growing problem of pushout theft and how to tackle it

Nick Trudgett – General Manager Australia/New Zealand, Gatekeeper Systems

In this interview Nick will discuss the increase in pushout loss and the reasons behind it. He will use case studies from the USA market and how it is being tackled there. What is the Purchek Solution and how can it help Australian retailers, particularly those with very open store front layouts?

Sarah Barker

Head of Climate Risk Governance – Minter Ellison

Sarah Barker has two decades’ experience as a corporate lawyer, and is regarded as one of the world’s foremost experts on investment governance and corporate disclosure issues relating to climate change. Her expertise is sought by public and private sector clients across Australasia, and by global institutions from the Bank of England to the United Nations PRI.

Sarah is a non-executive director of the $30-billion FUM Emergency Services & State Super and the Responsible Investment Association Australasia, and on the Steering Committee of the Australian Sustainable Finance Initiative. She teaches the Australian Institute of Company Directors’ flagship Company Directors’ Course and Cambridge Institute for Sustainability Leadership’s ‘Earth on Board’ programme, and in an academic visitor at the Smith School of Enterprise & the Environment at the University of Oxford.

COVID: Claims and Enforcement for Hospitality and Retail

Chris Green – Partner, Crime and Regulatory, Keoghs

Keoghs acts for a number of high profile clients across the leisure, hospitality and retail sectors, many of whom have either been operating on the frontline during the pandemic, or are now reopening under strict conditions. The challenges caused by Covid-19, and the uncertainty of what comes after, are on a scale barely imaginable before lockdown.

Chris will share the learnings and best practice observed to date, along with early claim trends and risk management issues. He will run through some of the more practical steps that the industry is taking and the changes necessary to meet the current challenges.

Chris will also look at the ongoing issues which were topical before the pandemic and examine how the risks of criminal offences and regulatory prosecutions can be minimised by close co-ordination with the civil claims process.

Chris Green

Partner, Crime and Regulatory – Keoghs

Chris leads the crime and regulatory team at Keoghs, the insurance law firm, across the Midlands and specialises exclusively in providing expert advice in relation to adverse incidents and compliance with regulatory requirements.

His experience includes representing companies, directors, senior managers, public sector organisations and individuals in defending, responding to and avoiding regulatory breaches. He provides specialist support and advice from the outset following accidents and crisis events such as food, fire, rail and environmental incidents within his clients’ businesses.

Chris was first ranked in Chambers in 2003 and he has been named as one of the Top 50 legal advisers in the North West. For many years he has been a named individual with a Top Tier ranking for Health and Safety in the Legal 500 and quoted in Chambers.

Chris regularly delivers speeches and training for the leading practitioners’ bodies such as IOSH, ROSPA and the British Safety Council. He also sits on the IOSH Food and Drink Industries Committee.

A material risk that’s not Covid: your climate risk journey

Ellie Mulholland – Climate Risk Governance Team, Minter Ellison & Executive Director, Commonwealth Climate and Law initiative

The physical impacts of a changing climate and the transition to net zero emissions are key financial risks for business. From regulators and credit ratings agencies to the world’s largest institutional investors, pressure is being applied to business to integrate climate-related financial risks into their strategic planning and risk management, and to expand their disclosure on point. Boards, senior executives and finance teams through to operations and procurement, are scrambling to understand what this means in practice.

Scott Pethuyne

Customer Success Analyst – Zebra Prescriptive Analytics

Scott is a recent addition to Zebra Prescriptive Analytics, working on the Customer Success team. He comes to Zebra with over 12 years of experience in retail Asset Protection, with the majority of that time spent heavily involved in the AP Analytics space.

How to identify subtle internal fraud with prescriptive analytics

Yonatan Olsha – Director of Global Sales, Zebra Presecriptive Analytics

Scott Pethuyne – Customer Success Analyst, Zebra Prescriptive Analytics

It takes an army – using AI to win the battle against waste, shrink, and operational inefficiencies

AI is a hot buzzword in retail. Everyone is told they need it, but with so many vendors claiming AI functionality, how can you recognize the best type of AI for your business?

Yonatan Olsha, Director of Global Sales and Scott Pethuyne, Customer Success Analyst of Zebra Prescriptive Analytics – now part of Zebra Technologies – will incorporate real-world examples of AI in use in customer environments. Their presentation will outline stories of how global retailers are using AI technology to win the battle against waste, shrink, and operational inefficiencies.

The presentation will guide participants through the benefits of collaboration across multiple departments including Loss Prevention, Operations, and Finance to drive an in-store culture of ownership and accountability. He will offer case studies that show how retailers have used AI technology like prescriptive analytics to uncover creative fraud schemes that would have otherwise gone undetected; identify training opportunities to reduce process errors; reduce waste through increased quality assurance; and find ways to increase associates’ productivity.

This presentation will:

– Get tips for how to strengthen store profitability
– Hear how retail peers are making the case for AI across their organization
– Learn how technology can fuel both revenue growth and career growth

Anthony Stronghill

Sector Director – Shopping Centres Business & Interserve Support Services

Anthony has worked in FM for over 21 years much of which has been in Retail and Shopping Centres. Having held senior positions in a number of organisations, Anthony and his team are passionate about delivering exceptional service in this challenging but rewarding sector. Anthony is also a member of the REVO Safer Shopping Committee.

Anthony Stronghill

Sector Director, Shopping Centres – Interserve Support Services

Anthony has worked in FM for over 21 years much of which has been in Retail and Shopping Centres. Having held senior positions in a number of organisations, Anthony and his team are passionate about delivering exceptional service in this challenging but rewarding sector. Anthony is also a member of the REVO Safer Shopping Committee.

Communication security to build trust

Geoff Grateley – Founder & Director, Grateley Consulting Services

More information to follow.

How to use emerging technology to mitigate the risk of a bad hire

Steven Smith – Managing Director, Sterling EMEA

UK retailers are losing almost 11 billion pounds annually due to shrinkage, more than any other European country. Controlling the risks for your organisation may seem like a constant battle, and with threats from internal fraud and theft to administrative errors, the cost of getting it wrong can be huge. Your people may be your greatest asset, but if a bad hire slips through the net they may become your weakest link.

In our master blast session, we explore the technology that can mitigate the risk of fraud and help to hire the right people sooner.

Join us as we share:

– The latest developments in technology to support human resources teams keep their organisations one step ahead of the curve
– Insight into how other organisations are mitigating risk through a real-life background screening case study
– How businesses are using technology to optimise their hiring processes and improve efficiency by hiring staff they can trust AND get them into place sooner

Kenny Long

UK Business Development Lead, Facial Recognition, Digital Barriers

Kenneth spent 10 years serving as an officer in the Metropolitan Police Service. Whilst serving as an officer he was trained in public order & deployed in the London Riots, G8 Summit in Northern Ireland & the Nato Summit in Wales.

He then went on to work at New Scotland Yard (SCD4) on the Super Recogniser Unit being one of the original Super Recognisers.

During his time on the Super Recogniser Unit, Kenneth & the team identified hundreds of offenders leading too many convictions for offences including armed robbery & murder. He was involved in creating best practice & developed several techniques to best use the Super Recognition ability in Law Enforcement from surveillance operations to linked series identification.

Seeing the potential of Super Recognition & believing it could be used on an international scale & not just in Law Enforcement, Kenneth left the police to start Super Recognisers International which was the first company to identify, train & employ Super Recognisers.

The company soon blossomed with his staff working on murder investigations, missing person enquiries, public order investigations & conducting live deployments resulting in spotting wanted offenders.

Kenneth has & is still working with many academics in the field of Super Recognition, Facial Identification & Facial Recognition to help conduct research in these fields leading to membership of the International Association of Identification, FISWG & chartered Society of Forensic Sciences.

Kenneth now works at Digital Barriers as UK Business Development lead for Facial Recognition, working with Law Enforcement, Military & Private sector companies to help them better understand and deploy Facial Recognition Technology.

Kenneth is well documented in the media & provides consultancy in Super Recognition, Facial Recognition & CCTV. Documented by BBC World News, CNN, BBC News, Sky News, NHK Japan, National Geographic Channel, SBS Australia, CBC Canada, Radio Boston, Channel 7 Australia, New York Times, CNet, CBS, IQ Magazine, Express Portugal, Gobo TV Brazil, CBC Canada, The Observer, Discovery Channel, Professional Security Magazine, De Volkskrant.

Experienced guest speaker having spoken at events in the U.S, Dubai, Amsterdam & the U.K at events for Vodafone, BlackBerry, Retail Risk, G4S, Carlisle Support Services, The Ticketing Business Forum in relation to Super Recognition, Behavioural Sciences, Facial Recognition and CCTV.

Internationally recognised as an SME on Super Recognition & Facial Recognition leading to travel to China, Dubai, U.S, Amsterdam, Northern Ireland.

Working from home – your health and safety responsibilities

Jeff Walker – Principal Advisor, JKG Consulting

Jeff considers a basic emergency management and security awareness plan for home office working. What systems are needed to keep the home office safe, and how should your situational awareness be modified for this environment?

More online mix, needs better fraud prevention

Brendan Abbott – Head of Retail, Travel and Leisure, Experian

Brendan will lead a discussion on the role of machine learning in fraud prevention. The objective is to examine if deploying digital risk solutions will reduce friction at the checkout on websites, in turn increasing the number of converted sales without manual intervention resulting in increased sales. Fraud prevention efforts are aimed at stopping fraud and reducing losses, but an effective program makes it easier for good customers to do business with you. How do you achieve both?

Yonatan Olsha

Director of Global Sales – Zebra Prescriptive Analytics

As VP of EMEA and Alliances, Yonatan is responsible for driving business efforts outside of the United States and Canada. He oversees sales, business development, and operations for EMEA. Prior to Zebra Analytics, Yonatan was a senior executive at one of Israel’s largest retail companies. He brings extensive knowledge of commercial and general management, with strategic and hands-on experiences with market-leading iconic, lifestyle, and fashion brands. Yonatan has a proven track record in business development, brand-building, creating management structures and processes, and delivering financial results. He also has an MBA from Tel Aviv University and is a certified CPA.

Protecting people and places with live streaming and real-time video analytics

Kenny Long – UK Business Development Lead, Facial Recognition, Digital Barriers

This is an opportunity to discuss facial recognition and live streaming, any issues you may be having, and bust the myths.

From COVID-19 to PSD2: Between a Rock and a Hard Place

Gina Yuter – Business Development Manager, Riskified

The pandemic has dramatically accelerated eCommerce growth in Europe, forcing merchants to shift, adapt, and step up their digital game overnight. Having barely entered a post-crisis normalization phase, how prepared are European online merchants for the enforcement of PSD2? While some countries have postponed the deadline, most need to be fully ready by December 31st.

In this session, we’ll to examine the level of readiness of the different stakeholders across markets: the banks, the merchants, the customers—and the fraudsters as well. While eCommerce has become one of the most important growth engines of the European economy, the stakes are high. We hope to provide insights on what can online merchants do to prepare, optimize their operations, leverage their banking partners, and protect their revenue.

Sue Parker-Tantush

Group Head of Safety, The Co-op

Sue Parker-Tantush is leading the Health and Safety transformation for the Co-op, driving change through improved collaboration across the Co-op Businesses and a positive safety culture through strong leadership qualities that enabled the Co-op to rise successfully to the significant challenges presented by Covid-19.

Her previous experience was with Kingfisher, the leading European DIY chain where she was instrumental in breaking down barriers between businesses across ten countries and sharing best practices. She prides herself on being a strategic leader with an understanding based on her experience in various roles beyond safety, including retail operations, risk management, internal audit and general compliance.

Terry Streather

Director – Oakwood Training

Terry is a mental health and personal safety expert, with extensive experience as both a frontline practitioner and trainer.

He is helping some of the UK’s retailers look after the mental wellbeing and personal safety of their employees.

He’s passionate about helping companies create a safer, healthier workplace, by placing wellbeing at the very core of what they do. Not only because it’s the right thing to do, but because it makes good business sense. Happy, safe employees make better employees.

As a former frontline officer and supervisor in the Police he has first-hand experience of managing personal crisis, both from members of the public and staff.

He understands that our health and the way we feel has a huge impact on the way we behave, the decisions we make and our productivity.

When he’s not teaching or speaking Terry spends much of his time running around after his 9 and 7 year old children.

Gina Yuter

Business Development Manager – Riskified

Gina Yuter is Business Development Manager at Riskified, a leading eCommerce fraud-prevention company, turning shoppers into customers by improving conversion at all stages of the customer journey. Riskified helps eCommerce merchants including Booking.com, Ctrip, Macy’s, and Foot Locker and many other global brands to approve more online transactions.

Prior to working at Riskified, Gina worked as a project and customer success manager in technology and marketing companies in Tel Aviv and South Africa. Gina graduated from the University of Pretoria with a degree in Bachelor of Commerce in Marketing.

Retail Health, Safety and Risk Management after COVID-19

Corin Dennison – Director Global Profit Protection of a major sports brand

What happens to fraud after Strong Customer Authentication (SCA) enforcement?

Ed Whitehead – Managing Director EMEA, Signifyd

Latest guidelines from the European Banking Authority (EBA) suggest SCA will be enforced in Europe from 31st December this year so does this mean the end for CNP fraud? While the exact impact may be unknown, it is pretty obvious that fraudsters will continue to operate, shifting their focus to new methods and channels to ply their trade. In our discussion we will highlight the channels most likely to be targeted and how you as a merchant should prepare for these new fraud attack vectors.

Corin Dennison

Loss Prevention Director for a leading global sportswear brand and the reigning Fraud Awards Retail Risk Director of the Year

With over 27 yrs experience within the law enforcement / security arena, Corin served for 19 yrs within the UK Police Service as a Detective, specializing in all areas of major crime including Counter Terrorism, with secondments to the National Football Intelligence Unit (England National Team) and the Foreign Office training Iraqi Police Personnel in the Middle East.

From Global Corporate Investigations Manager for Burberry Ltd, he moved to a major German sports brand in 2013 and is currently the Director Global Profit Protection with responsibility for all aspects of Retail Compliance & Profit Protection, overseeing a retail estate of 2400 stores. His Global Profit Protection Team have recently won awards from OSPA & Retail Risk, and Corin is the LP Director of the Year 2019 awarded by Retail Risk. In 2020 he became a Director of Insight Retail Risk Consultancy and he regularly presents as a subject matter expert on corporate & retail security topics and holds the CPP qualification from ASIS International.

Fiona Canby,

Barrister – Temple Garden Chambers

Fiona is a barrister at Temple Garden Chambers. She has specialised in defending companies and individuals in health and safety cases since she became a barrister in 2001. Her clients include those operating in retail, manufacturing, transport, construction and government. She has acted in many high profile cases including the prosecution for manslaughter following the Hatfield rail crash and the inquests following the 7/7 bombings and the Westminster Bridge and London Bridge terror attacks. She is currently advising a company in relation to the criminal investigation following the Grenfell Tower Fire and an individual following the Didcot power station collapse.

The ‘new normal’: new challenges for Health & Safety

Paul Cutrone – Partner, Seyfarth Shaw Australia

Retail health and safety is taking on new challenges. Implementing effective risk management processes to deal with the unique risks that COVID-19 presents is posing new issues across the whole sector. Key considerations include effective risk control processes, enforcement and criminal prosecution risk, consulting and coordinating with other parties, psychological risk management and customer aggression, work from home arrangements and reputational risk management.

Paul Cutrone

Partner – Seyfarth Shaw Australia

Paul Cutrone is one of Australia’s leading workplace safety lawyers. Paul’s health and safety team at Seyfarth is one of the most experienced in Australia. They practice both locally, across all states and territories, as well as globally. They provide legal compliance advice, assist clients to respond to health and safety incidents and regulatory investigations, defend criminal health and safety prosecutions and guide clients through coronial inquests and inquiries. The team has experience across all industries including fast moving consumer goods, retail, logistics and other industries and with all aspects of health and safety, environmental compliance and social responsibility laws.

Many of Paul’s client relationships extend for 15 plus years. He has been recognised by Chambers Asia-Pacific, Best Lawyers, Legal 500 and Doyle’s Guide.

Addressing the increasing levels of verbal and physical abuse in the work place

Michelle Douglas – National Retail Risk Manager, River Island

– Has your business seen a significant increase in the last year?

– What response from Police/ shopping/Town centre have you received, if any, when you have experienced abuse?

– What measures has your business put in place to support staff?

– Do you feel we could benefit sharing best practices, organising a one day event to share and support each other?

Here is a brief introduction from Michelle about what she will cover in the presentation…

Protect stores and create opportunities with the latest solutions

Tony D’Onofrio – CEO, TD Insights

Here’s a short introduction from Tony to outline what his presentation will cover…

How you can develop a proactive approach to Emergency Management within your business

Jeff Walker – Principal Advisor, JKG Consulting

Join Jeff’s discussion if you wish to get more site-specific or brand-specific awareness of your Emergency Management obligations; and what risk-based training is required for your staff, to meet these obligations.

Victoria Burges-Thomas

National Fraud & Security Manager – Target Australia

Victoria has been a part of the Loss Prevention industry for over 15 years and is currently the National Fraud & Security Manager for Target Australia. During her tenure with Target, Victoria has covered many areas including security (hardware and personnel), e-commerce fraud, risk mitigation, fraud analytics, risk reviews and threatening situations training including gaining her anti-terrorism specialist certification.

Victoria has a passion for the Loss Prevention industry and her focus is to build knowledge and confidence in the risk environment as well as e-commerce fraud sphere.

Jeff Walker

Principal Advisor – JKG Consulting

Jeff Walker is the Principal Advisor for JKG Consulting. Jeff has over 30 years of experience in security, emergency management, crisis management and counter terrorism. He served with the Royal Australian Navy for 14 years, as a gunner and a Ships Diver.

He then went to the Australian Federal Police for 7 years as a Counterterrorism First Response Officer at Sydney Airport, served in the Bomb Response Unit, Diplomatic Protection Unit and Prime Minister Residential Protection. He has also been involved in providing protection to dignitaries including US Presidents and the Queen. He completed his service with the AFP as an Air Marshal – providing armed protection against hijackers on Australian registered carriers.

He has consulted in Papua New Guinea, Australia, South East Asia and the Middle East. He was part of the training team providing training to the United Arab Emirates Police (special operations) in hostage rescue and counter-terrorism response.

He studied terrorism and security in Israel obtaining a Diploma of Advance Security and Anti-Terrorism.

Jeff is currently developing and updating training and awareness package for terrorism awareness, emergency management response procedures for bomb (IED’s) threats and Active Armed Offender. He has already delivered this training and awareness to several government agencies, critical infrastructure clients and a major Australian university.

Mark Boyd

Head of Profit Protection Manager – JD Sports Fashion Australia & Next Athleisure

Mark has global experience in all aspects of Loss Prevention and Risk starting in the UK with HMV, Virgin Megastores & BHS through to TK Maxx and big box retails such as House of Fraser and Toys R Us and finally River Island before moving to Kuwait and managing the Loss Prevention function for the entire Northern Gulf consisting of Kuwait, Egypt, Jordan, Lebanon & Cyprus responsible for over 50 different brands & 600 stores for Alshaya the region’s biggest franchise retailer.

Mark relocated to New Zealand to take up a senior Loss Prevention role for The Warehouse Group the country’s largest retailer to support them reduce a significant Shrink result. Mark then became Head of Profit Protection Manager for JD Sports Fashion Australia & Next Athleisure a retail fashion group consisting of Glue Stores & Trend Imports based in Sydney Australia, he is responsible for the overall Risk & Profit Protection Strategy, including Business Continuity, Shrink Control and Audit.

How I have reduced our shrink figure at All Saints

Michael Chambers – Global Senior Risk Manager, All Saints

Michael will discuss the new technologies and procedures he has introduced since he started working for All Saints in 2018 – and consider how they have substantially reduced losses.

– How new EAS technology is having a dramatic effect on apparel retailers
– Consideration of RFID in the future
– Introduction of new procedures around Staff Training & Workshops
– Commencing Fitting Room controls & Incident Reporting

Michael Chambers

Global Senior Risk Manager – All Saints

Michael pushes the barriers to challenge not only what can be achieved from an LP perspective, but also how LP can aid the Retail world by supporting their innovations and introducing technology which they didn’t even know existed, (Smart tags/fitting rooms for instance).

He is a leader and “Go to” person in the company, regularly contributing at the highest level to other Directors in HR, Supply chain & Logistics and Finance. Added to this, his relationships with Store and Area manager teams are second to none and he is able to garner support for LP initiatives, build trust and engage in true two-way communication at every level. For over 15 years he has gathered valuable experience and now heads up Key responsibility for UK, Europe, the US and further territories across the globe.

His attention to detail, grasp of tight financial budgets and ability to manage multiple, complex projects at the same time mark Michael as one of the finest in his field. His dealings with suppliers are always professional and fair, working with big companies such as Agon, Sensormatic & HIK Vision on introducing the latest tech to the retail environment. He also supports the smaller suppliers, helping them develop and grow. He is a keen supporter of Oris & NBCS and can see the great value they add to the LP world.

As a manager of people, Michael is very supportive, particularly to his direct team. He’s approachable and down to earth and this helps his staff grow and achieve their full potential. He understands that family and home life is as important as work life – His support and thoughtfulness for colleagues who sometimes go through difficult personal circumstances means that they reach out for help without fear or being judged for it. This helps get teams members back to feeling better and performing well. This has been clearly demonstrated by the high approval ratings he always gets in feedback for his departments.

He has coached and promoted many, many people over the years and they have gone on to develop and take on senior roles across the LP and wider workplace landscape in retail, logistics and beyond.

At home, Michael and his wife, Paula, have 3 grown up children of their own and have also fostered 17 kids over the last 10 years – Many of whom have come from very difficult backgrounds where drug and alcohol abuse were commonplace.

Finally, in the world of LP, when the unexpected can occur, he has shown time and again how he has a cool head in a crisis. In cases of emergency the order of, “Get’ kettle on!” rings out and calms down those dealing with a situation… For the avoidance of doubt, If there’s any incident on the night of the awards, he likes his tea white, with 1 sugar.

Andy Wainwright

Head of Online Loss Prevention – Next Directory, Next

Andy has worked in the fraud industry for the past seventeen years and has significant experience in leading the investigation and prevention of internal and external crime within the financial, insurance, telecommunication and retail sectors.

He has implemented new fraud strategies within financial organisations across multiple delivery channels for both cash and credit, leading to considerable cost savings.

He is a regular speaker at industry events and a member of the editorial board of Loss Prevention Magazine in the UK. His team have won the Online Profit Protection team of the year for the last two years.

Michal Milner

Business Development Manager – Riskified

See Michal’s brief introduction to what Riskified do below…

Violence against staff

Patrick Holdaway – Operational Lead, National Business Crime Centre

More information to follow.

The new normal: risk and remote working

Terry Streather – Director, Oakwood Training

More information to follow.

Patrick Holdaway

Operational Lead, National Business Crime Centre

Patrick Holdaway is a Chief Inspector from Hampshire Constabulary on secondment to the National Business Crime Centre, which is hosted by the Met Police. Patrick’s 23 years in the police have been in a variety of uninformed roles but always with a focus on partnership working.

Having been the business crime lead for Hampshire since 2014, Patrick has worked closely with a number of national business and agencies and developed and chaired the Safer Hampshire Business Partnership, which is made up of police, partners and businesses to identify, understand and prevent business crime

Patrick became the operational lead for the NBCC in December 2018 and aims to embed a focus on business crime in policing, targeting the issues that affect businesses so allowing them to prosper and help the communities they serve.

Paul Williams

Head of Security, The O2

Paul has spent over 20 years in a variety of security roles.

His first career was in the Armed Forces as a bomb disposal and high risk search operator supporting police and defence operations in the UK and overseas.

His subsequent roles have included leading security operations in aviation, training a foreign police force in the Middle East to protect national infrastructure and as a Public Safety Manager for a UK local authority.

Paul is currently the Senior Security Manager at The O2, the world’s most popular music and entertainment venue.

H&S and store and facility management

Sue Parker-Tantush – Group Head of Safety, The Co-op

Details to follow.

Keeping retail safe and secure: the cybersecurity and privacy angles

Antonis Patrikios – Partner, Dentons’ Global Privacy and Cybersecurity Group

Recent high-profile breaches and regulatory fines remind us that retailers are not immune to the cyber threat. A serious breach may have potentially devastating consequences from a business continuity, brand and legal risk point of view. At the same time, the technologies and processes we use to protect the business, from CCTV to firewalls, from whistleblowing hotlines to DLP and SIEM, and from footfall measurement through to facial recognition technologies invariably trigger privacy considerations, which can often be difficult to navigate. This session will tackle the key cybersecurity and data privacy issues for retailer risk and loss prevention functions focusing on key dos and don’ts and the key questions to ask.

Are you fulfilling your security ‘duty of care’ to your staff?

Chris Phillips – CEO and Founder, The International Protect and Prepare Security Office

– Who is responsible?
– Looking after your staff and customers
– What have you done?
– Have you done enough to give them the information to keep them safe?
– Simple tips to protect your people and your assets.

This round table discussion will focus on examining good practice in and outside the workplace.

Gareth Skinner

Head of Operational Risk, G4S Cash Solutions

Gareth joined G4S Cash Solutions in 2007. He has held his current role since 2015 and is the Chair of the G4S Crisis Management Team. Gareth became the Chair of the Cash & Valuables in Transit Section of the British Security Industry Association (BSIA) in October 2019. His team cover CVIT operations across 30 UK cash holding facilities and 1,400 cash vehicles.

Prior to joining G4S, Gareth spent 12 years as a Senior Inspector in the Hong Kong Police Force before returning to the UK in 2006. Serving during the 1997 handover to China, his postings included command of Armed Response Units, Force Command & Control, Asset Tracing & Intelligence, and Cadre Bomb Disposal Officer, specialising in Improvised Explosive Devices.

Ensuring staff safety in a Cash Management process

Gareth Skinner – Head of Operational Risk, G4S Cash Solutions

Gareth will lead a discussion on the challenges to retailers in ensuring the safety of their staff, and how appropriate controls around cash management can mitigate these risks. Focus areas will include:

– Cash security best practice
– Balancing risk, site cash-limits, and cash-flow
– Technology-led innovation to mitigate cash management risks

Shahar Levy

Head Of Analytics, Fraugster

Shahar is a seasoned Risk Analyst with a wealth of experience analysing different payment methods across various regions. Adept at managing portfolios, he is highly-skilled at both handling varying risk profiles & developing appropriate strategic solutions for clients. Having worked in large multinational organizations as well as startup environments, he has cultivated a transferable skill set and an agile approach to his work, which he instills into his team of analysts & data scientists at Fraugster. In addition to his daily tasks at Fraugster, he frequently represents the company on industry panels. As an accomplished public speaker he is prized for his thought leadership.

How to measure the success of fraud prevention tool

Shahar Levy – Head Of Analytics, Fraugster

– Understanding the payment flow from the moment of payment until transaction maturation.
– What is transaction maturation? How to measure a fraud solution & how long it takes.
– Understanding your sales funnel: the difference between decline rate, conversion rate and good user decline rate, and why you should care about all of them.
– Calculating your bottom line: the impact of chargeback liability.

Watch Shahar’s brief introductory video…

Ellie Mulholland

Climate Risk Governance Team, Minter Ellison & Executive Director, Commonwealth Climate and Law initiative

Ellie Mulholland is the London-based member of the climate risk governance team at commercial law firm MinterEllison and the Executive Director of the Commonwealth Climate and Law Initiative, a non-profit at the forefront of legal research and stakeholder engagement on the intersection of climate change and companies and securities laws. Since graduating top of her law class at Monash University in Australia, Ellie has established herself internationally as a leading lawyer in the emerging field of climate change-related risk and liability. As an Australian-qualified lawyer, Ellie provides climate change liability risk management and disclosure advice to governments and companies across a diverse range of sectors. She helps companies with innovative sustainable finance structures and to implement the recommendations of the Task Force on Climate-related Financial Disclosures. Ellie teaches executive education on climate risk at Oxford University and is on the Steering Committee of The Chancery Lane Project, a new global initiative to re-wire contracts and laws to tackle climate change. Ellie is also on the Technical Working Group for the Climate Disclosure Standards Board. She assisted the World Economic Forum with its effective climate governance initiative, authoring the legal chapter of the white paper that was launched at Davos in January 2019.

Climate change: addressing the risks to your bottom line

Ellie Mulholland – Climate Risk Governance Team, Minter Ellison & Executive Director, Commonwealth Climate and Law initiative

Join Ellie for a discussion on the practical steps required to address the risks of environmental impacts to your business

– What does climate change mean your value chains, from upstream supply, within retail fencelines and downstream consumption?
– How advanced is your approach to climate risk stress-testing and scenario planning?
– Have can retail businesses work to review major product supply and logistics contracts, pro formas and end-to-end processes to account for relevant climate risks?
– How can retail businesses build board, executive and organisational understanding of the relevant risks and reasonable precautions in the context of emerging climate change impacts?

The Disruptive future of Retail Loss Prevention

Tony D’Onofrio – CEO, TD Insights

As the retail industry transforms, how is the loss prevention function responding? What are the key priorities? Which emerging technologies are being tested and why?

Watch Tony’s brief introductory video…

The European eCommerce fraud landscape: future proofing your operation

Michal Milner – Business Development Manager, Riskified

The European eCommerce market is growing. Internet penetration is close to saturation in many markets, and eCommerce growth is outpacing brick & mortar. Aside from that, regulations and politics – from PSD2 to Brexit – are having a direct impact on the way people buy, where they buy from, how they pay for it and more. Join our discussion to learn and contribute about current and future forces shaping European eCommerce, to help strategize growth and risk.

– Changing/emerging fraud trends in Europe
– Fraud management under PSD2
– New payment methods and vulnerabilities
– Channel alignment to support new business flows

Watch Michal’s brief introductory video…

Michal Milner

Business Development Manager, Riskified

Michal Milner is a Business Development Manager at Riskified, the global leader in end-to-end fraud prevention. Riskified helps eCommerce merchants including Air Europa, Booking.com, Lastminute.com and many other global brands to increase conversion rates by protecting and improving every stage of the buyer journey.

Prior to joining Riskified, Michal managed partnerships at an organization dedicated to developing cooperation in the Middle East around green-tech projects.

Michal graduated from the London School of Economics and Political Science with an MSc in International Relations. She wrote her thesis on the politics of data privacy in the post-Snowden era. She also holds a BA and MA in History from the Tel Aviv University.

Managing employees with mental ill-health – a practical guide

Terry Streather – Director, Oakwood Training

Terry will focus on what these developments mean to the frontline manager. In this scenario-based session they will give practical guidance and tips:

– What if we think it’s just an excuse?
– Reasonable adjustments for conditions that are not work-related?
– Considerations for when a fit note is produced by an employee being performance managed.
– What to do if an employee doesn’t engage.

A briefing from the National Business Crime Centre

Patrick Holdaway – National Business Crime Centre

National Business Crime Centre: consultation

An opportunity to discuss with Patrick any issues raised in his presentation, and other topics of concern to retail and hospitality

Steven Smith

Managing Director, Sterling EMEA

Steve is the Managing Director for Sterling EMEA, having originally joined Sterling in 2015 as head of Sales for UK&I. Previously, Steve spent nearly 10 years at REED, the leading recruiting firm in the UK, where he worked closely with senior HR professionals and Talent Acquisition leaders across multiple sectors helping to shape successful hiring programmes. He now leads Sterling’s EMEA region, with strategic and operational responsibility for delivering robust background screening and identity solutions for clients and driving business growth for Sterling. Steve holds a BA from Cardiff University and is a regular speaker at HR and recruitment events across Europe.

Keeping retail safe and secure: the cybersecurity and privacy angles

Antonis Patrikios – Partner, Dentons’ Global Privacy and Cybersecurity Group

Recent high-profile breaches and regulatory fines remind us that retailers are not immune to the cyber threat. A serious breach may have potentially devastating consequences from a business continuity, brand and legal risk point of view. At the same time, the technologies and processes we use to protect the business, from CCTV to firewalls, from whistleblowing hotlines to DLP and SIEM, and from footfall measurement through to facial recognition technologies invariably trigger privacy considerations, which can often be difficult to navigate. This session will tackle the key cybersecurity and data privacy issues for retailer risk and loss prevention functions focusing on key dos and don’ts and the key questions to ask.

Delivering a personal experience in an automated world

Guy Thorne – Sales Director, UK & Ireland, Cennox

This discussion will consider the importance of keeping the customer engaged and included in a changing retail environment. It also explores the reasons why retailers are keen to introduce cash automation and how staff can continue to feel included and engaged working alongside it. Topics under discussion will include:

– Keeping the customer journey alive
– Retailers and why they are keen to introduce cash automation
– Keeping staff engaged

Guy Thorne

Sales Director, UK & Ireland, Cennox

Guy sits on the Exec board for Cennox UK & Ireland, and leads the commercial development of Cennox’s sales and customer relationship division. Guy has 15 years experience spanning 3 different businesses that have focused on cash management, security and automation markets across both Retail and Banking. He has worked with some of the largest FIs and Retailer brands across the UK across a broad range of different products solutions and services and is delighted to be joining Retail Risk for the up-coming event.

Shining a light on fraud and internal theft within the largest pub chain in the world

Colin Brown – Head of Fraud, Stonegate Pub Company

Alan Grocott – UK/EU Instructor, Wicklander-Zulawski Interviewing Courses

Join Colin and Alan for an open discussion on the targeting of dishonesty within a large pub chain. Discussion points will include:

– Identifying behavioural and cultural changes needed to mitigate high level fraud and theft in pubs and bars
– Recruitment of a new team to actively target and reduce losses due to internal dishonesty
– Criteria for team selection, management structure and reporting, together with producing KPIs and objectives
– Training and development of the team and tools chosen to assist them to achieve their goals
– Encouraging a culture of challenge throughout the business whilst retaining core cultural values
– How Wicklander-Zulawski Interviewing training and the adoption of the WZ interviewing technique was integral in helping to secure objectives in a fast moving and high powered licensed trade environment
– Initial achievements, lessons learnt and challenges ahead.

Alan Grocott

UK/EU Instructor, Wicklander-Zulawski Interviewing Courses

Alan is the WZ Europe instructor, based in the UK, representing Wicklander-Zulawski and Associates Inc. (WZ). Alan has over 35 years of experience in loss prevention, investigations and interviewing, both with the Greater Manchester Police and extensively within retail, working for WH Smith, HMV and Next Plc, among others. After retiring as Head of Loss Prevention at Next PLC, Alan is now the main UK contact for all aspects of the WZ interviewing courses and has trained thousands of LP, HR and Audit professionals in the WZ method of Non Confrontational Interviewing. Alan is a Certified Forensic Interviewer.

Colin Brown

Head of Fraud, Stonegate Pub Company

Colin has been a multi-site leader for nearly thirty years in the Hospitality Sector having started way back with Berni Inns. He has set up a regional hotel company from scratch and worked for some of the largest Managed Pub Companies and introduced “Sports Table Service” to Stonegate and was instrumental in developing and driving their sports proposition. In his latest role, Colin leads a new Fraud Team having established Vision and Strategy, Values and Culture, and Ways of Working and recruited a brand new team.

Stephen Howells

Director, Business Development & RFID Solutions, Northern Europe, Checkpoint Systems

Since joining Symbol Technologies as a temp in 1998 Stephen remained in the Auto Identification market, naturally migrating from barcodes as the data acquisition technology of choice to being a member of the ETSI working groups that formulated the RFID standards that retailers are leveraging today. An electrical & electronic engineer with stints in Retail Supply Chain consultancy Stephen challenges the way in which technology is adopted whilst maintaining a focus on delivering value to the end user community.

Exploring the use of RFID in the context of omni-channel

Stephen Howells – Director, Business Development & RFID Solutions, Northern Europe, Checkpoint Systems

Stephen will present findings from a Europe-wide study of apparel retailers on the state of adoption of RFID against use cases in-store, with a focus on forward and reverse logistics and e-commerce ship-from-store use cases. The discussion will consider the lessons learnt from the RFID journey, plans to expand and leverage RFID, and learn from the experiences of other retailers. In particular:

Recognising the Omni-Channel imperative. RFID has been viewed as a key driver in developing the capacity to deliver a profitable omni-channel consumer experience.

Recognising the strategic fit of omni-channel visibility of products to the customer across a retailer’s channels.
The driver for an accurate inventory system – meeting the challenge of offering any form of experience/pick up in-store service that is going to match and exceed the consumer’s expectations.

Enrico Montagnino

Enrico Montagnino – Head Of Business Unit, EMEA, Anyvision

Enrico leads Anyvision’s charge for business across EMEA. He has over 20 years sales experience and a background in the IT and security industries and has worked with many applications which focus on leveraging the power of data to give clients valuable insight into their business. As industry moves towards mobile based services, he will share the innovations and benefits of AnyVision’s solutions for the retail sector.

Use AI to reduce retail losses

Enrico Montagnino
Head Of Business Unit, EMEA, Anyvision

Retailers face a constant battle to manage theft and other stock loss in their shops, in the face of ever more sophisticated and determined retail crime methods. Inventory shrinkage from shoplifting, after-hours theft, returns fraud, and security breaches costs retailers millions of pounds a year. Join Enrico for a round table discussion focusing on new ways to reinforce store security to avoid stock shrinkage.

The discussion will focus on:

– The changing landscape of retail crime
– How retailers make use of AI to protect their stores
– How technology can create a cycle of profit and improvement in stores

Brendan Abbott

Head of Retail, Travel and Leisure, Experian

Brendan Abbott is Head of Retail, Travel and Leisure at Experian. He has 22 years’ experience in the retail sector working for Argos, Homebase and Matalan before moving to supply retailers with services to use customer data effectively. Brendan is a Chartered Loyalty Marketing Professional.

Michelle Douglas

National Retail Risk Manager, River Island

Michelle is the National Retail Risk Manager and has worked for River Island for 10 years. She currently heads up the Retail Risk department in River Island which supports 282 stores in Profit Protection and Health & Safety. Responsible for creating the River Island Retail Risk strategy, together with her team Michelle implements the strategy, which includes reducing stock loss and ensuring all stores comply with Health & Safety legislation, as well as investigation of Internal theft and ORC gangs. Michelle is passionate that River Island’s store staff are supported and equipped to deal with recent issues of verbal and violent incidents and she has developed an ongoing training programme to support all stores.

How the game will change in Retail Risk Management in the brave new world

Pat Kelly – Principal, Alive Retail

– How unforgiving margin build will be in an ever increasing cost environment
– The complexity of customer interaction and how it must be profitably managed
– The new ‘risk hotspots’ that will emerge in the new retail order
– What has to be protected in an ‘experience economy’ as opposed to a ‘consumption economy’
– How ‘personalisation’ will expose customer data and how that must be protected

Pat Kelly

Principal, Alive Retail

Pat Kelly is an International Senior Retail Executive who has been passionately involved with the Retail industry for over 40 years. Most recently at Executive leadership level in Department Stores, Fashion Multiples and Home Furnishing stores. As Principal and owner of Alive Retail, he consults with many retail organisations around the globe, helping them to navigate their way to success in the new omni channel/omni present retail environment. Outspoken, but deeply knowledgeable in his views, he revels in provoking new thinking, whilst always keeping the customer front of mind in every aspect of retail.

Chris Phillips

CEO and Founder, The International Protect and Prepare Security Office

Chris Phillips is CEO and Founder of IPPSO ltd (The International Protect and Prepare Security Office) and has over 39 years experience in policing, Counter Terrorism security advising corporate, government and private clients across the world. Leading the UK’s National Counter Terrorism Security Office he developed and delivered the CT Crowded places strategy.

He has delivered training, run projects and operations across the world. A regular commentator for the international press, television and radio on terrorism, policing, risk, security and espionage matters, he has written numerous ‘good practice guides, made film based training courses and is frequently invited as keynote speaker at international conferences and summits.

Chris is a fellow of the Security Institute and of the Chartered international Institute of Risk and Security Management.

Round 2 – Is SCA really here and how can retailers embrace the change?

Ed Whitehead – Managing Director
EMEA, Signifyd

Under the legislation of PSD2, all online retailers will have to apply SCA to the vast majority of their online transactions after the enforcement date of 14 September 2020. A common perception is that 3DS2 is the way to perform SCA, but this is known to create friction and cause drop off at checkout. Ed will lead a discussion on:

– Latest information on the legislation across the EEA – from the FCA, UK Finance, The BRC and various European Competent Authorities

– Clarify the potential and shortcomings of 3DS2 (lack of inherence capability as confirmed by the EBA in June 1019 and how this has progressed since)

– How additional tools such as behavioural biometrics can be layered into 3DS2 to provide a better customer experience, lower drop off and thus increase retailers revenue

– Utilising Delegated Authority to stay in control of the 3DS2 experience

– How retailers should plan and work towards successful implementation by the enforcement data to ensure no drop off in conversion.

Watch Ed’s brief introductory video…

Ed Whitehead

Managing Director, EMEA, Signifyd

Ed Whitehead is the Managing Director EMEA for Signifyd, leading the team dedicated to the expansion and support of Signifyd’s EMEA ever growing client base. Prior to joining Signifyd, Ed worked at Gigya, SAP and Experian accumulating extensive knowledge across managing data and legislation surrounding Identity, Fraud, Credit and Customer Experience.

Are you fulfilling your security ‘duty of care’ to your staff?

Chris Phillips – CEO and Founder
The International Protect and Prepare Security Office

This round table discussion will focus on examining good practice in and outside the workplace:

• Who is responsible?
• Looking after your staff and customers
• What have you done?
• Have you done enough to give them the information to keep them safe?
• Simple tips to protect your people and your assets.

Tony D’Onofrio

CEO TD Insights

Tony D’Onofrio is a creative marketing, product management, strategist, sales, and general management senior executive with 20+ years of professional experience growing global businesses.

Industry recognitions include:

– Top 15 Retail Industry Influencer
– Top 25 Retail Website
– Top 40 European Blogs
– Retail Excellence Awards from Asia Retail Congress
– Global speaker at technology / industry events / Board of Directors on the future of retail.

He has a proven record of growing major global businesses through highly energized motivated teams and building strong partnerships with both customers and industry partners.

As a Futurist, he is passionate about ideas on leadership, technology innovation, and global trends.

Patrick Kelly

Principal, Alive Retail

Awaiting info

Terry Streather

Director, Oakwood Training

Terry is a mental health and personal safety expert, with extensive experience as both a frontline practitioner and trainer.

He is helping some of the UK’s retailers look after the mental wellbeing and personal safety of their employees.

He’s passionate about helping companies create a safer, healthier workplace, by placing wellbeing at the very core of what they do. Not only because it’s the right thing to do, but because it makes good business sense. Happy, safe employees make better employees.

As a former frontline officer and supervisor in the Police he has first-hand experience of managing personal crisis, both from members of the public and staff.

He understands that our health and the way we feel has a huge impact on the way we behave, the decisions we make and our productivity.

When he’s not teaching or speaking Terry spends much of his time running around after his 9 and 7 year old children.

Martin Speed

Safety and Loss Programs Manager, River Island

Awaiting info

Geoff Grateley

Founder & Director, Grateley Consulting Services

With more than 25 years Facilities Management (FM) experience across government, corporate and retail sectors, Geoff’s career began with the Inland Revenue managing critical office and data centre facilities. Moving through Electronic Data Systems and Alfred McAlpine Business Services, Geoff managed workplaces across various sectors, before being head-hunted by Europa Facility Services to manage their retail business.

Geoff led the key client relationship with Capital Shopping Centres (CSC), subsequently intu Properties, and began work with CSC in 2012 to build intu Retail Services, a new FM (joint venture) business, born in 2013.

Geoff was iRS UK Operations Director for seven years. Skilled in compliance, communication, customer experience and commercial performance, Geoff was responsible for the shopping centre operations delivered through 2,000 colleagues.

Geoff is now Founder & Director of Grateley Consulting Services, and a Board Trustee for Home-Start Cheshire.

Chris Phillips

CEO and Founder – The International Protect and Prepare Security Office

Chris Phillips is CEO and Founder of IPPSO ltd (The International Protect and Prepare Security Office) and has over 39 years experience in policing, Counter Terrorism security advising corporate, government and private clients across the world. Leading the UK’s National Counter Terrorism Security Office he developed and delivered the CT Crowded places strategy.

He has delivered training, run projects and operations across the world. A regular commentator for the international press, television and radio on terrorism, policing, risk, security and espionage matters, he has written numerous ‘good practice guides, made film based training courses and is frequently invited as keynote speaker at international conferences and summits.

Chris is a fellow of the Security Institute and of the Chartered international Institute of Risk and Security Management.

John Lowe

Head of Risk and Health & Safety, GAME

John heads up all risk function teams for the national high street chain Game Digital Ltd along with the Player 1 Events and the Belong brands where over the last eleven years he has held risk management and senior operational positions. His wide-ranging responsibilities include Enterprise Risk Management (ERM), internal audit (UK and Spain), insurance, information Security, Loss Prevention, Multi-Channel Fraud Payments and Health & Safety.

John has a strong and diverse retail background having previously worked for a number of UK big retail brands including the Co-operative Group (food) in senior operational roles and the retail management section of Bass. He is also currently a member of the Institute of Risk management (IRM) and the serving chairperson of the omni channel ORIS forum committee that has extensive retail high street representation.

He has previously provided voluntary service to influential groups and forums having worked with the National Police Chiefs Council (NPCC) and the Home Office on the roundtable “tackling the market for stolen goods” and on two working groups for the prevention of acquisitive crime.

Antonis Patrikios

Partner – Dentons’ Global Privacy and Cybersecurity Group

Antonis Patrikios is a partner in Dentons’ Global Privacy and Cybersecurity Group. He works with a wide range of UK, EU, US and Asian clients across various sectors, including retail, fashion, fast-moving consumer goods, technology, adtech and media. He advises on all aspects of data privacy and cybersecurity law and most of his work has an international element. Antonis particularly enjoys providing strategic advice and helping clients engineer business solutions to obscure legal problems, optimize risk and unlock the value of their data. He has an extensive track record of helping clients steer through crises, such as data and cybersecurity breaches and regulatory investigations.

Retail Risk – London L.I.V.E agenda

Welcome to Retail Risk – London L.I.V.E

Paul Bessant

Keynote:

Retail health, safety and risk management after covid-19

Corin Dennison

Interview:

H&S and store and facility management

Sue Parker-Tantush

Master Blast:

Delivering a personal experience in an automated world

Guy Thorne

Title Sponsor Presentation:

How to identify subtle internal fraud with prescriptive analytics

Yonatan Olsha

Scott Pethuyne

Presentation:

Violence against staff

Chief Inspector Patrick Holdaway

Title Sponsor Presentation:

From COVID-19 to PSD2: Between a rock and a hard place

Gina Yuter

Master Blast:

More online mix, needs better fraud prevention

Brendan Abbott

Master Blast:

Use AI to reduce retail losses

Enrico Montagnino

Presentation:

Communication security to build trust

Geoff Grateley

Presentation & Interview:

Protect stores and create opportunities with the latest solutions

Tony D’Onofrio

Master Blast:

What happens to fraud after Strong Customer Authentication (SCA) enforcement?

Ed Whitehead

Presentation:

Keeping retail safe and secure: the cybersecurity and privacy angles

Antonis Patrikios

Master Blast:

How to use emerging technology to mitigate the risk of a bad hire

Steven Smith

Presentation:

A material risk that’s not Covid: your climate risk journey

Ellie Mulholland

Master Blast:

How to measure the success of fraud prevention tools

Shahar Levy

Master Blast:

Protecting people and places with live streaming and real-time video analytics

Kenny Long

Presentation:

COVID: Claims and Enforcement for Hospitality and Retail

Chris Green

Closing message

Paul Bessant

Our sponsors

Retail Risk L.I.V.E title sponsor

Retail Risk L.I.V.E title sponsor

Sponsors

Global Partner

European Partner