
Retail Risk – London agenda
Timings are given as an approximate guide and may vary on the day…
MAINSTAGE AGENDA
MORNING
8:45
Registration
Coffee & Tea will be served
9:15
Chair’s opening address
Erik Engstrand
CEO, Safe Asset Group
9:45
Presentation:
Integrating loss prevention in the luxury retail supply chain
Robert McAssey
Group Head Physical Security Loss Prevention – Richemont
Maxine Riley-Zhang
Senior Manager, Crisis Management & Business Continuity – London Stock Exchange Group
10:05
Presentation:
Organised Retail Crime in Australia – how we are taking up the fight!
Austin Craddock
National Security Manager – Coles Supermarkets
10:25
Title Sponsor Presentation:
How to manage risk in controlling your stock
Steve Middleton
International Head of Profit Protection – The Body Shop
10:45
11:15
Presentation:
Terrorism and You – What does Martyn’s Law mean for you and your business?
Chris Phillips
Managing Director – The International Protect & Prepare Security Office (IPPSO)
11:35
Title Sponsor Presentation:
Managing Friendly Fraud and Returns Abuse at Frasers Group
Tony Parker
Regional Director – Forter
Stephen Smith
Director, Strategic Accounts – Forter
John Low
Head of Risk – Frasers
11:55
Presentation:
Improving the National Fraud and Cyber Reporting Centre
Detective Superintendent Gary Miles – Head of National Fraud Intelligence Bureau
12:15
Presentation:
How to work with your PCC – How are the interests of Retail and Hospitality shaping police and crime plans?
Katy Bourne OBE
Sussex Police and Crime Commissioner
12:35
AFTERNOON
13:35
Title Sponsor Presentation:
The power of collaboration: 10 years of disrupting retail crime
Auror
13:55
Presentation:
What does ESG mean to you? – Customers are demanding sustainability and now the law is too
Neville Cotton
Head of Risk – The Very Group
14:15
Panel Discussion:
Collaborating for a purpose, putting words into action
A Data Sharing Agreement between leading high street retailers – how does it work?
Gareth Ward
Retail Sector Director – Mitie
Andrew Needham
Head of Retail Loss & Costs – Co-op
Clint Reid
Head of Corporate Security – M&S
Helen Clayton
Senior Crime & Security Manager – Sainsbury’s
Patrick Holdaway
Superintendent – National Business Crime Centre
14:35
15:05
Plenary
A celebration of Risk Directors of the Year – past and present – with a panel discussion featuring:
Raph Lawson – Fraud Director, THG
Corin Dennison – Senior Security, Investigation & Risk Director
Dave Pardoe – Head of Profit Protection, The Works
Colin Culleton – Founder/Director, Asset Protect Consulting Ltd
Ray Palmer – Group Head of Asset Protection, Outdoor & Cycle Concepts Ltd
15:35
Chair’s closing message
Erik Engstrand
CEO, Safe Asset Group
ROUNDTABLES AGENDA
MORNING
9:45
Chaired by:
Terry Streather
Oakwood Training
Session 1: 9:45-10:15
High Street Retail Surveillance – past, present and future
Alex Buckle – UK & Europe Sales Support Manager (with a guest from leading UK high street retailer)
3xLOGIC
Managing conflict when mental ill-health may be a factor
Terry Streather – Managing Director
Oakwood Training
PSD2: how to improve conversion rates and stay compliant
How Strong Customer Authentication (PSD2) has impacted conversion rates, and what to do about it
Nick Jacobs– Enterprise Account Executive
Kount
10:15
Session 2: 10:15-10:45
Audit, risk and compliance in Hospitality
A round table discussion…
Neil Meiners – Head of Audit and Compliance
McMullen & Sons
Buy Now, Pay Never…
Find out how organised criminals are targeting Buy Now Pay Later
Tony Sales – Founder
We Fight Fraud
Dr Nicola Harding – Director of the Centre for Crime
Lancaster University
How do we combat the new shoplifter?
Richard Finn – Loss Prevention Project Manager
Tesco
Edward Price
Sekura Global
Mike Price
Sekura Global
10:45
11:15
Session 3: 11:15-11:45
Why retailers should let in-house staff handle inventory events
Ed Tonkon, President
Zebra Retail Solutions, Zebra Technologies
5 trends in digital risk management, with strategies for retailers
Rebekah Moody – Senior Director, Product Marketing and Go-to-market Strategy
Darwinium
Mike Nathan – Senior Director, Solutions Consulting
Darwinium
11:45
Session 4: 11:45-12:15
Organised Retail Crime in Australia – how we are taking up the fight!
Austin Craddock – National Security Manager
Coles Supermarkets
Terrorism and You
What does Martyn’s Law mean for you and your business?
Chris Phillips – Managing Director
The International Protect & Prepare Security Office (IPPSO)
12:15
Session 5: 12:15-12:35
Return to sender: strategies for managing returns and policy abuse
Lewis Farran – Enterprise Account Executive
Forter
Improving the National Fraud and Cyber Reporting Centre
Join NFIB’s Gary Miles for a presentation and consultation
Detective Superintendent Gary Miles
Head of National Fraud Intelligence Bureau
12:35
Lunch
AFTERNOON
13:35
Session 6: 13:35-14:05
Bad bots 101: lifting the lid on credential stuffing attacks
Malicious bot attacks pose a growing threat to retail. This session focuses on credential stuffing attacks and how to prevent them
Cyril Noel-Tagoe – Principal Security Researcher
Netacea
Stock accuracy – the naked truth
No one wants empty shelves; global supply chain issues make stock accuracy and efficient supply chain management more critical than ever
James Lambert – Profit Protection Manager
Wickes
Peter Davies – Sales Director
Orridge
Investigative Interviews: ‘The Last Mile’ of LP Investigations?
Corin Dennison
Senior Security, Investigation and Risk Director
14:05
Session 7: 14:05-14:35
Partnering on crime and loss safely and securely
Andrew Kouimanis – Vice President of Partnerships and Innovation
Auror
Phil Thomson – Co-founder and CEO
Auror
Rhod Thomas – Chief Customer Officer
Auror
Austin Craddock – National Security Manager
Coles
Beyond cost centres: reshaping the business value of digital fraud teams
Lizzie Clitheroe – VP Product Marketing
Arkose Labs
14:35
Global Partner

European Partner


Contact us
Retail Knowledge Services DMCC
AG Tower
Jumeirah Lakes Towers
Dubai
UAE
Telephone
London: +44 (0) 207 100 3 999
Sydney: +61 (0) 2 8310 5744
New York: +1 646 396 0450
Email: [email protected]
© Retail Knowledge 2023
Our conferences
Retail Risk – Melbourne
Retail Risk – London
Retail Risk – Dallas
Retail Risk – Sydney
Retail Risk – Leicester
Retail Risk – Cape Town
The trademarks Retail Risk, eRisk and the Fraud Awards are owned and licensed for use by Really Effective Marketing Ltd. All rights reserved.