Paul Grosvenor

Stock Loss Partner NSW/SA

BIG W

Paul commenced working for BIG W 16 years ago, as a covert loss prevention officer while completing a Bachelor of Justice and Society at Flinders University in South Australia. During his time in the business, Paul has delivered in a range of roles, including stock loss and human resources, before his promotion to his current role as Stock Loss Partner. In this support role, Paul collaborates across a diverse range of tasks including internal and external investigations, stock loss strategy, stock loss initiatives and POCs and stock loss coaching. With a focus in innovation and improvement, Paul is passionate about exploring and embracing new ways of working, identifying and implementing new technology to assist teams in reducing loss across the business. Paul’s ability to deliver impact and outcomes led to his recognition as Regional Profit Protection Manager of the Year at the 2023 Australian Fraud Awards.

May Lim

Director, Finance Operation

Sephora

May started her career as an auditor in one of the Big 4 firm in Malaysia. Subsequently she took up a role in Australia and then Singapore. Good 9 years in external audit pivoted herself into internal audit/ control focussing in policy and process implementation, internal control automation, and adopt risk based approaches to tackle risks, cost and benefits/ value. May joined Sephora 8 years ago to setup the internal control function and roll out the first control risk assessment within the region. One of the key contributor in Retail Point of Sale update with various control features embedded within the POS system to tackle potential fraud. Partnering with the retail operation team to roll out the 1st SEA Retail Operation Manual 3 years back.

Currently heads up the finance shared service function overseeing the financial accounting and statutory reporting and SEA internal control function. Strong advocate in blending risk management and internal control framework in driving overall business objectives.

Alistair Bulmer

Manager of Loss Prevention & Safety AUS/NZL

EB Games Australia

Alistair commenced working for EB Games Australia (Gamestop Inc) just over 15 years ago and oversees the Loss Prevention, Inventory Control and Work Health & Safety portfolios across the 400+ stores in Austraia and New Zealand. Prior to that, he spent another 12 years in retail, from sales floor to Compliance for a car audio and telecommunications retailer.
Outside of work, he has spent seven years as a volunteer firefighter with Qld Fire and Emergency Services – Rural Fire Service. He is an avid aircraft spotter and in October he is riding 500kms through the month to raise funds for the Children’s Medical Research Insitute to help beat kids cancer.

Craig Brown

Country Operational Risk Manager – Australia

Cotton On Group

Craig’s career dedicated to the fields of security, loss prevention and operational risk management spans three decades.

His journey began with the British Army, before moving on the Virgin Entertainment Group, House of Fraser Department Stores and then Sotheby’s Auctioneers. Currently, he serves as the Operational Risk Manager for Australia at the Cotton On Group, a position he has held for the past seven years. The Cotton On Group has 647 stores across Australia, encompassing brands such as Cotton On Mega/Adults, Body, Kids, and Factorie, Supre, and Typo.

Craig’s international experience has spanned many continents, taking him to diverse locales across North America, Europe, Asia, and the Middle East.

At the heart of Craig’s success lies his unwavering belief in the power of strategy, collaboration, and empowerment. Craig remains committed to staying at the forefront of industry trends, relentlessly pursuing innovative operational and technological solutions to mitigate risks. Even as he delves into cutting-edge methods, he remains anchored in the foundational principles of loss prevention, recognising their enduring significance.