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SYDNEY SPEAKER PRESENTATIONS

RETAIL HEALTH, SAFETY AND RISK MANAGEMENT AFTER COVID-19

Keynote presentation…

OVERVIEW

According to Corin ”There has never been a better time to shine.”

The recent pandemic has fundamentally changed retail. Retailers have suddenly become responsible for risks that they never had to face before such as health, safety and risk management in queues, large numbers of executives working remotely from home, rapidly increasing online transactions with associated risks, and stores suddenly being rendered unviable.

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In addition retailers have to contend with rising expectations among investors and customers in terms of environmental policy, social responsibility and sustainable business models which have moved from a “nice to have” to business critical. And then there is the relentless pursuit of innovation to give customers what they want to buy, whenever and however they want to buy it; these are new routes to market with new, associated threats to match.

All of this, Corin asserts, provides an unparalleled opportunity for those whose remit includes health, safety and risk management to make themselves indispensable to their businesses and claim a seat at the top table. Never before have businesses been so dependent for their success on the effective management of risk. It is time for health safety and risk management executives to make their presence felt like never before.

Corin Dennison – Global Head of Asset Protection, leading consumer sports brand

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Corin Dennison

Loss Prevention Director for a leading global sportswear brand and the reigning Fraud Awards Retail Risk Director of the Year.

With over 27 yrs experience within the law enforcement / security arena, Corin served for 19 yrs within the UK Police Service as a Detective, specializing in all areas of major crime including Counter Terrorism, with secondments to the National Football Intelligence Unit (England National Team) and the Foreign Office training Iraqi Police Personnel in the Middle East.
From Global Corporate Investigations Manager for Burberry Ltd, he moved to a major German sports brand in 2013 and is currently the Director Global Profit Protection with responsibility for all aspects of Retail Compliance & Profit Protection, overseeing a retail estate of 2400 stores. His Global Profit Protection Team have recently won awards from OSPA & Retail Risk, and Corin is the LP Director of the Year 2019 awarded by Retail Risk. In 2020 he became a Director of Insight Retail Risk Consultancy and he regularly presents as a subject matter expert on corporate & retail security topics and holds the CPP qualification from ASIS International.

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ONLINE RETAIL – WHAT ARE THE NEW RISKS?

A panel discussion follows the main presentation

OVERVIEW

Digital Retail has accelerated into a new phase. Retailers have seen as much as a 600% increase in traffic online during Covid-19. Have retailers been ready for this and what have been the learnings? The online consumer experience is critical to the success of any retail business. It must also be fused with the bricks and mortar retail offering as part of an all-round customer experience. What are the health, safety and risk implications for those retailers seeking to provide a quick, frictionless, and enjoyable online and omnichannel experience to their customers?

Special guests include:

Mark Boyd  – Head of Profit Protection Manager, JD Sports Fashion Australia & Next Athleisure (PANELLIST)

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Mark Boyd

Mark has global experience in all aspects of Loss Prevention and Risk starting in the UK with HMV, Virgin Megastores & BHS through to TK Maxx and big box retails such as House of Fraser and Toys R Us and finally River Island before moving to Kuwait and managing the Loss Prevention function for the entire Northern Gulf consisting of Kuwait, Egypt, Jordan, Lebanon & Cyprus responsible for over 50 different brands & 600 stores for Alshaya the region’s biggest franchise retailer.

Mark relocated to New Zealand to take up a senior Loss Prevention role for The Warehouse Group the country’s largest retailer to support them reduce a significant Shrink result. Mark then became Head of Profit Protection Manager for JD Sports Fashion Australia & Next Athleisure a retail fashion group consisting of Glue Stores & Trend Imports based in Sydney Australia, he is responsible for the overall Risk & Profit Protection Strategy, including Business Continuity, Shrink Control and Audit.

Matthew Dugger – Merchant Relations Manager, Asia Pacific, Ethoca (PANELLIST)

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Matthew Dugger

Matthew is responsible for merchant relations in Asia-Pacific, handling sales and account management support for direct partnerships across the region. He has helped merchants across various industries leverage the power of Ethoca’s network to reduce fraud, prevent chargebacks, and improve the customer experience. Matthew has six years of payments and fraud experience and has spoken at industry events across the US, Canada, and Australia.
Matthew first joined Ethoca in their North American offices where he worked with some of the world’s leading e-commerce brands.

CLICK FOR MATTHEW'S MASTER BLAST DETAILS

Seeing Is Believing: How Better Visual Cues Can Reduce Transaction Confusion

Matthew Dugger – Merchant Relations Manager, Asia Pacific, Ethoca

We’re a visual society. Fueled by social media, mobile devices, and other digital trends – we rely just as much on user-interfaces and graphics as we do language to get the information we need. But when it comes to the post-transaction experience (especially the point where cardholders review their statements online), this rich visual detail is sorely missing. The cost? Soaring cases of friendly fraud resulting from transaction confusion that cost merchants sales, goods, and the chargebacks fees.

In this presentation, Matthew Dugger will explore how visual information, like clean descriptions and clear merchant logos, in the cardholder’s digital banking applications can reduce this growing problem.

Key Takeaways

  • The importance visual cues in digital banking statements have on reducing cases of friendly fraud
  • How customers now expect all businesses to have a strong digital presence
  • Experiences from businesses on the positive impact visual cues have on their customers and bottom lines

How will Australian retail survive the new normal?

What are the best Australian retailers doing right now to guarantee their post pandemic futures?

A panel discussion follows the main presentation

OVERVIEW

Digital Retail has accelerated into a new phase. Retailers have seen as much as a 600% increase in traffic online during Covid-19. Have retailers been ready for this and what have been the learnings? The online consumer experience is critical to the success of any retail business. It must also be fused with the bricks and mortar retail offering as part of an all-round customer experience. What are the health, safety and risk implications for those retailers seeking to provide a quick, frictionless, and enjoyable online and omnichannel experience to their customers?

Special guests include:

Jeff Walker  – Principal Advisor, JKG Consulting (PANELLIST)

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Jeff Walker

Jeff Walker is the Principal Advisor for JKG Consulting. Jeff has over 30 years of experience in security, emergency management, crisis management and counter terrorism. He served with the Royal Australian Navy for 14 years, as a gunner and a Ships Diver.
He then went to the Australian Federal Police for 7 years as a Counterterrorism First Response Officer at Sydney Airport, served in the Bomb Response Unit, Diplomatic Protection Unit and Prime Minister Residential Protection. He has also been involved in providing protection to dignitaries including US Presidents and the Queen. He completed his service with the AFP as an Air Marshal – providing armed protection against hijackers on Australian registered carriers.

He has consulted in Papua New Guinea, Australia, South East Asia and the Middle East. He was part of the training team providing training to the United Arab Emirates Police (special operations) in hostage rescue and counter-terrorism response.

He studied terrorism and security in Israel obtaining a Diploma of Advance Security and Anti-Terrorism.

Jeff is currently developing and updating training and awareness package for terrorism awareness, emergency management response procedures for bomb (IED’s) threats and Active Armed Offender. He has already delivered this training and awareness to several government agencies, critical infrastructure clients and a major Australian university.

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Working from home – your health and safety responsibilities
Jeff Walker – Principal Advisor, JKG Consulting

Jeff considers a basic emergency management and security awareness plan for home office working. What systems are needed to keep the home office safe, and how should your situational awareness be modified for this environment?

Paul Cutrone – Partner, Seyfarth Shaw Australia

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Paul Cutrone

Paul Cutrone is one of Australia’s leading workplace safety lawyers. Paul’s health and safety team at Seyfarth is one of the most experienced in Australia. They practice both locally, across all states and territories, as well as globally. They provide legal compliance advice, assist clients to respond to health and safety incidents and regulatory investigations, defend criminal health and safety prosecutions and guide clients through coronial inquests and inquiries. The team has experience across all industries including fast moving consumer goods, retail, logistics and other industries and with all aspects of health and safety, environmental compliance and social responsibility laws.

Many of Paul’s client relationships extend for 15 plus years. He has been recognised by Chambers Asia-Pacific, Best Lawyers, Legal 500 and Doyle’s Guide.

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The ‘new normal’: new challenges for Health & Safety
Paul Cutrone – Partner, Seyfarth Shaw Australia

Retail health and safety is taking on new challenges. Implementing effective risk management processes to deal with the unique risks that COVID-19 presents is posing new issues across the whole sector. Key considerations include effective risk control processes, enforcement and criminal prosecution risk, consulting and coordinating with other parties, psychological risk management and customer aggression, work from home arrangements and reputational risk management.

Amelia Adey – Loss Prevention and Compliance Manager, KOOKAI (PANELLIST)

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Amelia Adey

Amelia Adey has been with KOOKAI Australia & New Zealand for over 13 years, and has been in the role of Loss Prevention for over 5 years. KOOKAI prides themselves on internal succession, and Amelia has had several roles created within the business to suit her development and skillsets, including that of Loss Prevention & Compliance Manager.
With a Loss Prevention role being a recent addition at KOOKAI, Amelia has been the driver in developing loss prevention programs for the business, including policies & procedures, stocktake action groups & plans, LP audits and training. Amelia has been project manager of such initiatives as POS surveillance & RFID as well as implementation of fraud prevention solutions across the growing eCommerce arms of the company.
KOOKAI operates 36 stores across Australia, and 3 stores in New Zealand and has recently acquired the licence from the parent company to be the sole owner of KOOKAI globally.

Steve Schenk – Director, Inventory Intelligence ANZ, Sensormatic Solutions (PANELLIST)

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Steve Schenk

Steve Schenk is Sales Director Inventory Intelligence ANZ for Sensormatic Solutions Australia New and Zealand. In his role, Steve has helped position the Sensormatic Solutions Inventory platform, TrueVUE, to be the market leader in the adoption and implementation of RFID applications for retailers in ANZ.

Steve has spent over 25 years in the apparel industry spanning sales, design, production, sourcing, supply chain and import and distribution. More recently he has dedicated the better part of the last decade advocating for RFID, data driven business insights and the Internet of Things to enable benefits in physical and Omni channel retail operational efficiencies, sales uplift and customer experience excellence for global and local retailers.

His expertise across the scope of retail operations is derived from working with international organisations such as Inditex, Paul Smith, Dolce & Gabbana, National Basketball Association (NBA), Major League Baseball (MLB) and National Football League (NFL). He is highly regarded in the industry and has delivered numerous key notes and round tables on the benefits of RFID in retail and supply chain and global technology trends for Retail Knowledge and other leading industry forums.

Scott Taylor – CCP, Security, Safety & Risk Mitigation Specialist (PANELLIST)

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Scott Taylor

Scott is a highly motivated, performance driven and versatile leader who has worked across the gamut of the security, safety and risk industry over the past twenty-five years. Scott is a court and tribunal recognised security, safety and risk expert- evidenced by his provision of over 100 expert reports in civil cases.

He has consulted and lectured throughout the Middle East and USA, as well as working with government, industry regulators and industry across all Australian States and Territories spanning the spectrum of security, risk and all industry verticals.

He is an experienced instructor and a highly commercial change agent with superior ability to inspire innovation and enhance both overall performance and compliance/governance across multiple disciplines.

CLICK FOR INTERVIEW: A new era for Retail: how well are you prepared?

In a world of constant change, Risk Management now lies at the heart of business success. Are you ready for the challenge? Paul talks to leading UK Risk and Security experts Dan Hardy and Bruce Duncan on what a new future of Risk could look like for your business.

Bruce Duncan – Business Risk and Efficiency Consultant

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Bruce Duncan

As a qualified Accountant, Bruce gained experience working on and managing private equity merger and acquisition deals within the Deloitte LLP Corporate Finance team.  He then joined Greggs plc in 2005 working in the Head Office Finance team before moving to the Yorkshire division as the Financial Controller.  He changed career paths by taking up the challenge of forming and leading a Loss Prevention function covering risk mitigation and cost efficiency across the business.

After building an expert team which added value through a coordinated fraud and security strategy, migration of manual to automated processes and the creation of a business wide loss prevention culture, he moved to Morrisons to lead the Loss Prevention team covering Risk and Operating Model and Online.  In December 2017 an opportunity arose to move back to value retailing by joining Matalan as Head of Business Risk.  This incorporated a wider remit of: Profit Protection & Security, Health & Safety, Data Privacy & Security, Insurance, Compliance, Audit & Assurance.  After gaining invaluable experience and transforming a somewhat disengaged and demotivated team into a high performing one, Bruce became one of many ‘corporate Covid casualties’ having recently been made redundant from his position.  An amalgamation of the Business Risk and Legal Services team saw Bruce on the wrong side of the Legal / Accountancy fence with a qualification in the latter but not the former as required for the new role.

Moving forward positively and without delay, Bruce is looking to combine over two decades of experience, accumulated commercial acumen and a keen eye for optimised solutions, to add value to the risk management and cost optimisation journeys of peers and their businesses.  This will be achieved not only by mitigating risk factors, but by identifying opportunities for value creation through synergies, engagement and collaboration across the increasingly stringent areas of risk, regulation and compliance we face in these uncertain times…

Dan Hardy – Director of Strategy & Transformation, Amberstone Security

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Dan Hardy

Dan has well-balanced view, from having worked within Policing but also for many years in the private sector.  He served in HM Forces as a solider for five years serving worldwide and on two operational tours, before gaining experience in the private security industry. He spent 13 years in the Metropolitan Police, rising to the position of Acting Detective Inspector on the Specialist Crime Directorate. He subsequently became Head of Risk at a national security company and then the Crime and Security Lead for a big four retailer, where his responsibilities included creating a safe environment for 25million weekly customers and 160,000 worldwide colleagues.  Prior to his current role managing a top security company that serves many retail and fulfilment businesses across the UK and Europe, he was the Managing Director of the National Business Crime Solution (NBCS), a not for profit organisation that enables the sharing of data between law enforcement agencies and the business community to reduce crime and risk to all.

 Throughout his career he has worked tactically and strategically as a Police officer, and collaboratively as a Policing partner, working in unison with the Home Office, the NPCC and varying PCC’s driving benefits back into Policing, local communities and multiple industries affected by criminality.

AVERTING THE NEXT CRISIS: CLIMATE RISK AND BEYOND

A panel discussion follows the main presentation

OVERVIEW

The pandemic has revealed our vulnerability to natural events, but it has also demonstrated a remarkable ability to adapt and reinvent. And whilst, understandably, efforts have largely focussed on issues arising directly from the pandemic, coming down the road is a whole suite of challenges relating to environmental practices and sustainability of businesses.

  • How do you meet those challenges, starting with building climate risk into your governance and operations?
  • Should we building a plan for any type of crisis that could be round the corner, and if so, how?
  • Who in the business is best placed to deliver this risk planning?

Special guests include:

Sarah Barker – Head of Climate Risk Governance, Minter Ellison (PANELLIST)

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Sarah Barker

Sarah Barker has two decades’ experience as a corporate lawyer, and is regarded as one of the world’s foremost experts on investment governance and corporate disclosure issues relating to climate change. Her expertise is sought by public and private sector clients across Australasia, and by global institutions from the Bank of England to the United Nations PRI.
Sarah is a non-executive director of the $30-billion FUM Emergency Services & State Super and the Responsible Investment Association Australasia, and on the Steering Committee of the Australian Sustainable Finance Initiative. She teaches the Australian Institute of Company Directors’ flagship Company Directors’ Course and Cambridge Institute for Sustainability Leadership’s ‘Earth on Board’ programme, and in an academic visitor at the Smith School of Enterprise & the Environment at the University of Oxford.

CLICK FOR SARAH'S PRESENTATION DETAILS

Averting the next crisis: Climate risk and beyond

The pandemic has revealed our vulnerability to natural events, but it has also demonstrated a remarkable ability to adapt and reinvent. And whilst, understandably, efforts have largely focussed on issues arising directly from the pandemic, coming down the road is a whole suite of challenges relating to environmental practices and sustainability of businesses…

How do you meet those challenges, starting with building climate risk into your governance and operations?
Should we building a plan for any type of crisis that could be round the corner, and if so, how?
Who in the business is best placed to deliver this risk planning?

Victoria Burge-Thomas – National Fraud & Security Manager, Target Australia (PANELLIST)

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Victoria Burge-Thomas

Victoria has been a part of the Loss Prevention industry for over 15 years and is currently the National Fraud & Security Manager for Target Australia. During her tenure with Target, Victoria has covered many areas including security (hardware and personnel), e-commerce fraud, risk mitigation, fraud analytics, risk reviews and threatening situations training including gaining her anti-terrorism specialist certification.

Victoria has a passion for the Loss Prevention industry and her focus is to build knowledge and confidence in the risk environment as well as e-commerce fraud sphere.

Karena Milios – Sustainability Manager, Elders (PANELLIST)

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Karena Milios

Karena Milios (LLB(Hons)) is the Sustainability Manager for Elders Limited, Australia’s leading agribusiness. Her role in developing and managing Elders’ sustainability program follows her studies in Business Sustainability Management with the University of Cambridge and almost a decade’s experience practising law in private firms in Adelaide and Sydney as well as in-house, covering all aspects of corporate law, banking, insolvency and dispute resolution.

COMMUNICATING SECURITY: YOUR BRAND AND YOUR REPUTATION

A panel discussion follows the main presentation

OVERVIEW

A business that cannot demonstrate robust security credentials is a business that customers and employees will avoid.

  • Good security communication builds trust with a business’ customers across all channels and deters those who might otherwise commit criminal acts against it.
  • Brand and reputation are everything, a lot of retailers are now using payment methods like Afterpay, Zip Pay, Fly Pay – yet when there is fraud the business still wears the reputational impact. The business does not wear the loss – so where does the balance sit?

Special guests include:

Geoff Grateley – Grateley Consulting Services

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Geoff Grateley

With more than 25 years Facilities Management (FM) experience across government, corporate and retail sectors, Geoff’s career began with the Inland Revenue managing critical office and data centre facilities. Moving through Electronic Data Systems and Alfred McAlpine Business Services, Geoff managed workplaces across various sectors, before being head-hunted by Europa Facility Services to manage their retail business.
Geoff led the key client relationship with Capital Shopping Centres (CSC), subsequently intu Properties, and began work with CSC in 2012 to build intu Retail Services, a new FM (joint venture) business, born in 2013.
Geoff was iRS UK Operations Director for seven years. Skilled in compliance, communication, customer experience and commercial performance, Geoff was responsible for the shopping centre operations delivered through 2,000 colleagues.

Geoff is now Founder & Director of Grateley Consulting Services, and a Board Trustee for Home-Start Cheshire.

CLICK FOR GEOFF'S PRESENTATION DETAILS

Communication security to build trust

More information to follow.

Chris Phillips – CEO and Founder, The International Protect and Prepare Security Office (PANELLIST)

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Chris Phillips

Chris Phillips is CEO and Founder of IPPSO ltd (The International Protect and Prepare Security Office) and has over 39 years experience in policing, Counter Terrorism security advising corporate, government and private clients across the world. Leading the UK’s National Counter Terrorism Security Office he developed and delivered the CT Crowded places strategy.

He has delivered training, run projects and operations across the world. A regular commentator for the international press, television and radio on terrorism, policing, risk, security and espionage matters, he has written numerous ‘good practice guides, made film based training courses and is frequently invited as keynote speaker at international conferences and summits.

Chris is a fellow of the Security Institute and of the Chartered international Institute of Risk and Security Management.

Andy Wainwright – Head of Online Loss Prevention, Next Directory, Next (PANELLIST)

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Andy Wainwright

Andy has worked in the fraud industry for the past seventeen years and has significant experience in leading the investigation and prevention of internal and external crime within the financial, insurance, telecommunication and retail sectors.

He has implemented new fraud strategies within financial organisations across multiple delivery channels for both cash and credit, leading to considerable cost savings.

He is a regular speaker at industry events and a member of the editorial board of Loss Prevention Magazine in the UK. His team have won the Online Profit Protection team of the year for the last two years. 

Victoria Burge-Thomas – National Fraud & Security Manager, Target Australia (PANELLIST)

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Victoria Burge-Thomas

Victoria has been a part of the Loss Prevention industry for over 15 years and is currently the National Fraud & Security Manager for Target Australia. During her tenure with Target, Victoria has covered many areas including security (hardware and personnel), e-commerce fraud, risk mitigation, fraud analytics, risk reviews and threatening situations training including gaining her anti-terrorism specialist certification.

Victoria has a passion for the Loss Prevention industry and her focus is to build knowledge and confidence in the risk environment as well as e-commerce fraud sphere.

PROTECT STORES AND CREATE OPPORTUNITIES WITH THE LATEST SOLUTIONS

A panel discussion follows the main presentation

OVERVIEW

Technological innovation offers retail health, safety and risk managers a continuous stream of opportunities to improve performance whilst driving down costs. How should modern retailers go about embracing the best new technologies whilst avoiding embarrassing, and potentially costly, flops?

Special guests include:

Brian Field – Senior Director, Retail Consulting Practice

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Brian Field

Brian oversees the ShopperTrak, part of Sensormatic Solutions, Global Retail Consulting Practice, providing retailers with insights that drive revenue while controlling the bottom line. Prior to joining ShopperTrak, Brian spent the better part of four decades working directly in retail. His experience includes strategic planning and analysis, direction of store finance and store operations, store systems integration and project management, store sales and management, training design and merchandising. Brian’s retail sector experience includes Specialty Apparel, Consumer Electronics and Housewares for companies as diverse as Chico’s FAS, Circuit City and Macy’s.

CLICK FOR BRIAN'S PRESENTATION DETAILS

How retail is reshaping under Covid-19: the data you need to know

More details to follow. 

Edward Barker – Principal, Crown Vetting

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Edward Barker

Edward Barker is the Principal of Crown Vetting which is a high-end background checking organisation and a national security clearance provider to the Commonwealth since 2010. Edward founded Cleard Life Vetting Agency (CLVA) which democratised vetting via the first commercial vetting-as-a-service digital platform. It’s proprietary, augmented intelligence screening interview, analysis and reporting tool delivers faster, cheaper, smarter, fairer, better suitability assessments to employers. Edward has an undergraduate degree in Business and a Master’s Degree in Communication and Leadership. He lives on the Sunshine Coast with his wife and two children.

CLICK FOR EDWARD'S PRESENTATION DETAILS

Reduce your People Risk: how emerging technologies and better vetting practices can make a difference

The Australian Retailers Association estimates that all forms of shoplifting costs retailers $9.5 billion or 1-3% of gross profit per year. Shockingly, the Theft Barometer notes that employee theft contributes between 50% – 81% of total shrinkage. Furthermore, ICT corporate systems of retailers are under attack, as they contain sensitive information. Today, 1 in 4 data/cyber breaches is caused by malicious employees (not accidental fat finger or clicking on a bad link). People risk in retail has never been so acute. The NSW Independent Commision Against Corruption’s “Employment Screening Handbook” notes that there are “better practices available” to inform employment screening. We’ll explore those ‘better practice’ trends and discover how to deter, detect, predict and anticipate a trusted insider hostile act.

Tony D’Onofrio – CEO TD Insights

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Tony D’Onofrio

Tony D’Onofrio is a creative marketing, product management, strategist, sales, and general management senior executive with 20+ years of professional experience growing global businesses.

Industry recognitions include:

  • Top 15 Retail Industry Influencer
  • Top 25 Retail Website
  • Top 40 European Blogs
  • Retail Excellence Awards from Asia Retail Congress
  • Global speaker at technology/industry events/Board of Directors on the future of retail

He has a proven record of growing major global businesses through highly energized motivated teams and building strong partnerships with both customers and industry partners. As a Futurist, he is passionate about ideas on leadership, technology innovation, and global trends.

Nick Trudgett – Director & General Manager, Gatekeeper Systems Australia

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Nick Trudgett

Nick has 35 years sales experience. For the past 20 years in multiple roles within the retail security industry focusing on loss prevention solutions, their deployment and management. The past 15 years he has been in executive roles with Carttronics LLC, Carttronics Europe Ltd, Checkpoint Systems AUS/NZ, Carttronics Australia Pty Ltd and Gatekeeper Systems AUS Pty Ltd. He has experience in company set ups in the UK and Australia. He prides himself of customer service and delivering positive results with retailers to reduce losses, increase profitability and overall customer experience.

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The growing problem of pushout theft and how to tackle it

In this interview Nick will discuss the increase in pushout loss and the reasons behind it. He will use case studies from the USA market and how it is being tackled there. What is the Purchek Solution and how can it help Australian retailers, particularly those with very open store front layouts?

Key Takeaways

  • The importance visual cues in digital banking statements have on reducing cases of friendly fraud
  • How customers now expect all businesses to have a strong digital presence
  • Experiences from businesses on the positive impact visual cues have on their customers and bottom lines

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