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Sydney speakers – more to be announced

An introduction from our Chair: Elisa Browning – Commercial Risk Specialist, The Cotton On Group
Welcome to Retail Risk – Sydney 2019.

Welcome, delegates, to Retail Risk – Sydney. I am excited to be chairing this year’s event and I’m looking forward to the new and improved format that was rolled out in Melbourne this year. Attendees will get the chance to be more involved in a setting that encourages open discussion amongst your peers. A great day for learning and networking, see you all there!

More about Elisa…

Elisa has been a part of the industry for over 22 years working for companies such as Myer, David Jones and Cotton On Group in the areas of loss prevention and risk compliance with great success.

Elisa is currently a Commercial Risk Specialist for The Cotton On Group based in Melbourne. During her ten year tenure with the Group Elisa has covered many areas including  stocktake, loss prevention, auditing, ecommerce, banking and fraud analysis globally. The Cotton On Group covers  7 brands including Cotton On, Supre, Factorie and Typo across 19 countries.

Elisa’s focus is training Retail Risk Partners to become successful  investigators,study and analysis of precursor fraud to eliminate internal investigations and broadening her horizons into corporate investigations.

Combatting fraud in the ecommerce sphere – we’re all in this together: Terri Keevers – Fraud Control Officer, Accent Group Ltd

PRESENTATIONROUND TABLE DISCUSSION

In this presentation Terri will be looking at the effectiveness of having a sole team focussed on ecommerce risk, highlighting the successes the  Accent Group has seen through this approach across 17 active webstores. Since speaking at Retail Risk – Melbourne in February, Terri has built a communication network with other retailers within VIC. She now wants to involve more AUS based retail groups interstate to grow this network further. As she says: “In my experience, if there’s a main group of offenders hitting our brands, then they are likely hitting all of us. So building our own network where we share this information could be very useful to help us all prevent these potential losses”. Terri will be presenting on the main stage before leading a round table discussion on ecommerce risk collaboration.

Cultivating a culture of compliance: Zohaib Rizvi – Regional Retail Risk Manager, Forever New Clothing

PRESENTATIONROUND TABLE DISCUSSION

Zohaib Rizvi is a recognised leader in the Retail industry. With 12 years of experience in the field, he is passionate for maximising business profits through a combination of effective compliance tools and people management strategies. Currently, Zohaib is the Regional Retail Risk Manager at Forever New Clothing Pty Ltd managing NSW, ACT, WA, NT, SA, TAS & Singapore. Previously, he has worked with brands such as David Jones as Loss Prevention Manager and Kmart in a Sales Management role. Zohaib completed his Bachelors in Business and Commerce with a major in HR and Industrial Relations in 2016 allowing him to use diverse strategies to achieve risk goals.
 
PRESENTATION
 
Cultivating a culture of compliance
 
In the Retail Risk industry, it is vital to drive and monitor compliance of teams and management to ensure goals are achieved. To achieve an acceptable level of compliance in a business, it becomes critical that effective people management, retention, training and development strategies are in place to cultivate a culture where compliance is automatically achieved through day to day tasks. Through accomplishing the right culture, loss minimisation and profit maximisation becomes a goal for the workplace via one team one goal approach. 
 
 
ROUND TABLE DISCUSSION
 
Challenges facing cultural development and risk compliance
 
  • How do you achieve the right culture?
  • How do you contribute towards team retention and development strategies?
  • What hurdles/challenges do you face in contributing toward these strategies?
  • Do these challenges impact risk compliance and as a result, achievement of retail risk goals?
  • What strategies would you recommend that support in creating the right culture for an organisation?
Staying relevant and providing leadership in tomorrow’s Retail: Mark Boyd – Head of Profit Protection, JD Sports Fashion Australia and Glue Store

ROUND TABLE DISCUSSION

In today’s tough Multi-Channel retail environment with a heavy focus on costs, how does Profit Protection maintain relevance? Join Mark in this discussion to consider how Profit Protection teams can continue to provide leadership to their organisations and be able to build teams rather than shrinking them.
 
More about Mark…
 
Mark has global experience in all aspects of Loss Prevention and Risk starting in the UK with HMV, Virgin Megastores & BHS through to TK Maxx and big box retails such as House of Fraser and Toys R Us and finally River Island before moving to Kuwait and managing the Loss Prevention function for the entire Northern Gulf consisting of Kuwait, Egypt, Jordan, Lebanon & Cyprus responsible for over 50 different brands & 600 stores for Alshaya the region’s biggest franchise retailer. Mark relocated to New Zealand to take up a senior Loss Prevention role for The Warehouse Group the country’s largest retailer to support them reduce a significant Shrink result. Mark then became Head of Profit Protection Manager for JD Sports Fashion Australia & Next Athleisure a retail fashion group consisting of Glue Stores & Trend Imports based in Sydney Australia, he is responsible for the overall Risk & Profit Protection Strategy, including Business Continuity, Shrink Control and Audit.
What is “your” brand within your brand?: Doug Pobjoy – Inventory Integrity Manager

ROUND TABLE DISCUSSION

In this session, Doug will share his thoughts and lessons learned on the value of building “your” brand within your brand. Doug will share tips on clearly articulating your purpose, communicating your strategy and managing how your team are perceived. These issues are not only important for keeping your team engaged but they are vital in gaining a voice in your brand to achieve your goals.
 
More about Doug…
 
Doug is a seasoned retail professional with over 18 years industry experience. He has held regional, national and international roles with well-known brands such as Sanity, Bras N Things, Coles Group, Cue Clothing Co, Tyco Retail Solutions, Michael Hill Jewellers and Forever New Clothing. He is currently on contract to Michael Hill Jewellers as an Inventory Integrity Manager and oversee the inventory program across 300+ stores in AU, NZ and CAN.
The security and counter terrorism landscape in the retail environment: Scott Taylor – Managing Director, COO Southern Cross Group

PRESENTATIONROUND TABLE DISCUSSION

PRESENTATION

In this presentation Scott looks at the current threat level in the region and focuses on the unique risks of the retail environment – “mixed use destinations” and how to tackle them:

  • The effect of enhanced security focus on the customer experience.
  • “People with good intentions want to be noticed – people with bad intentions don’t”.
  • How to extend the security sphere of influence around your site.
  • Suspicious behaviour awareness and “Soft Contact”.
  • How to develop an “Eyes Wide Open” approach.
  • Commensurate level training of support staff (expanded upon in round table).


ROUND TABLE DISCUSSION

  • Cleaners, Maintenance staff and shop managers are all extra eyes and ears – what training should they receive?
  • Support staff as assistance first responders?
  • How to enhance situational awareness.
  • Benefits of scenario training/reality acquisition – adds social/emotional and reality element.
  • Collaboration training with emergency services, other retailers and key personnel.
  • Summary activity reporting/intelligence sharing and what to do with all this data?

More about Scott…

Scott is a court and tribunal recognised security, safety and risk expert- evidenced by his provision of over 100 expert reports in civil cases.  He has consulted and lectured throughout the Middle East and USA, as well as working with government, industry regulators and industry across all Australian States and Territories spanning the spectrum of security, risk and all industry verticals. He is an experienced instructor and a highly commercial change agent with superior ability to inspire innovation and enhance both overall performance and compliance/governance across multiple disciplines.

A global view of retail trends and technology – what do they mean for your business?: Daren Ng – Deputy General Manager and Director of Business Operations for Asia Pacific, Sensormatic Retail Solutions

PRESENTATION

Daren will bring insights into global retail trends as they relate to technology and deployment best practice, through his unique understanding of the Sensormatic global client portfolio. Daren will also share latest data on global unified commerce.
 
More about Daren…
 
Daren Ng is the Sensormatic Retail Solutions Deputy General Manager and Director of Business Operations for Asia Pacific. An inspirational leader, Daren is skilled at trail-blazing new businesses across the Asia Pacific. He has a proven track record in Retail & Mobility Solutions and accomplished major change in the technology sphere through his roles with the likes of HP, Motorola, Nokia and Compaq.  Having worked across various geographical locations in Asia Pacific, Daren has a deep understanding of the region. He is also a keen observer of the retail trends and technology impacting the industry.
Loss Prevention to Risk and Sustainability: Elisa Browning – Commercial Risk Specialist, The Cotton On Group

PRESENTATION

Elisa will discuss the Cotton On Group’s road from a single Loss Prevention operation to the global multi-faceted department it is today.
 
More about Elisa…
 

Elisa has been a part of the industry for over 22 years working for companies such as Myer, David Jones and Cotton On Group in the areas of loss prevention and risk compliance with great success.

Elisa is currently a Commercial Risk Specialist for The Cotton On Group based in Melbourne. During her ten year tenure with the Group Elisa has covered many areas including  stocktake, loss prevention, auditing, ecommerce, banking and fraud analysis globally. The Cotton On Group covers  7 brands including Cotton On, Supre, Factorie and Typo across 19 countries.

Elisa’s focus is training Retail Risk Partners to become successful  investigators,study and analysis of precursor fraud to eliminate internal investigations and broadening her horizons into corporate investigations.

Taming the beast – putting a leash on friendly fraud: Trinity Ambler – Senior Account Manager, APAC, Ethoca

ROUND TABLE DISCUSSION

Friendly fraud is a huge (and growing) problem.  According to Javelin, it doubled in 2018 – increasing from 7% to 15% of all fraud victims. Whether it’s benign or hostile the result is the same: Unnecessary chargeback costs, lost revenue, increasing false declines and a poor customer experience. And that’s just to start! There’s also a long list of hidden consequences that stem from the friendly fraud ripple effect.

If you’re hoping to rein in this runaway threat before it’s too late, this is a roundtable you don’t want to miss!

Why is this topic important for our attendees or what are the key takeaways?

Friendly fraud is quickly becoming one of the primary pain points for all types of ecommerce merchants. In fact, it already constitutes up to 60-90% of all fraud for certain industries. Without the latest insight and advice on what can and should be done, this threat will needlessly continue to plague the industry for years to come.

Attendees will:

  • See the latest statistics and predictions for friendly fraud
  • Walk through the friendly fraud lifecycle – including who is harmed, how much it costs the ecosystem and more.
  • Hear what other merchants are doing to put a stop to it
  • Discover why so many traditional fraud tools are unable to help
  • Investigate the impact that recent and upcoming rules and regulations will have
  • Learn the best practices to not only defend against friendly fraud, but also improve customer experience and increase sales

More about Trinity…

A fraud and payments expert, Trinity has been with Ethoca since January 2017. During this time he has worked closely with leading merchant and issuer clients across the Asia-Pacific region to ensure they successfully reduce fraud, decrease costs, increase revenue and improve customer experience. Prior to Ethoca Trinity worked for a range of payments, e-commerce and cybersecurity companies in Australia and the UK. He is currently based in their Melbourne office.

Protecting a brand: Robert Evans – Senior Manager APP Asia Pacific, Burberry

ROUND TABLE DISCUSSION

 
About Robert…
 
Robert started in Loss Prevention at an early in the UK with department store BHS before moving to American retailer Gap, where for 5 years he worked across high profile stores such as High St Kensington and Oxford Street. After moving to Australia he took up the role of Loss Prevention manager for David Jones in Bourke St, Melbourne, overseeing a long period of refurbishment. He has now been at Burberry for over 8 years starting as APP manager for Australia. Now, as a Senior Manager he oversees the Asia Pacific market where he is responsible for managing the shrinkage of over 250 retail outlets in the luxury market as well overseeing a holistic approach to all security matters. This includes implementing strategies, the required security systems and controls, investigations and education of employees across retail, corporate offices and supply chain.
The Human Factor – using behaviour detection to reduce risk: Steve Brass – Director, Brassets Group

PRESENTATIONROUND TABLE DISCUSSION

Steve looks at how people and technology working together can significantly impact operational safety and security resulting in the early detection of threats and risk. He provides an introduction to the essential skills of behaviour detection to identify suspicious behaviour; how you can influence your environment to expose suspicious behaviour; and how you can apply a unique threshold test to identify suspicious activity.

Steve will follow his presentation by leading a round table discussion in which delegates can explore the topic in more depth.

More about Steve…

Stephen grew up with security technology from an early age, assisting with CCTV installations at the age of ten. After running his own security technology company offshore he went on to positions of regional and national Security management for organisations such as Siemens and Pelco. Stephen’s education included years of Graduate & Post Graduate training at a MSc level in the areas of Criminology, Security Management and additional study in Psychology and Anthropology, providing a solid knowledge base.

In 2011, after setting up two of Australia’s leading security technology companies, he set up Brassets Pty Ltd. This then grew into Brassets Group and Brassets International providing Safety, Security and Investigations Divisions servicing eight countries in the Asia Pacific region.

Stephen’s ability to identify future security threats has positioned the company well with Brassets Group leading the region in technology solutions. In recent times this has included intelligent Drone (RPA) management systems, Cyber Risk Management and the integration of Artificial Intelligence technology with Behavioural Detection deployment.

Stephen has strong relationships with many of the worlds leading security technology manufacturers and is frequently involved in global technology events.

Dynamic Data and fighting fraud in Australia and beyond: Ryan Christoffersen – Senior Business Development Director, Emailage

PRESENTATIONROUND TABLE DISCUSSION

The growing shift in omni-channel retailing has brought about a rise in online transactions, which in turn translates to new incremental revenue for businesses. By 2020, experts are predicting that 1 in 10 items will be bought online in Australia. Positive user experience such as easy access, simple payment options and approval across all touch points are now part of consumer’s expectations. With an increase in online transactions together with seamless user experience, businesses investing in a proactive fraud prevention measure are becoming more important than before. Join us as we talk about : 

  • The rising popularity of mobile & online shopping in Australia
  • New fraud trends impacting the APAC region
  • Pros and cons of new strong authentication regulations
  • Leveraging dynamic signals for unrivaled fraud prevention

More about Ryan…

As the Senior Director of Emailage, Ryan is responsible for driving sales and partnerships in the ANZ region. Ryan brings to this position his extensive experience in understanding how to apply data and analytics into fraud risk management strategies gained from his time working with Australia’s largest Credit Bureau. Ryan is passionate about the global fight against fraud. He keeps abreast of the industry’s innovation combined with the sharing of knowledge and collective experience as the key to staying ahead of an evolving problem.

Creating your business case – how to be concise and impactful: Steven Schenk – Business Development Manager, Inventory Specialist, Sensormatic Solutions Australia New Zealand

ROUND TABLE DISCUSSION

Steve will delve into how to communicate complex ROI and Business Case information within organisations, with a particular focus on Inventory accuracy outcomes delivered by RFID. Business case development can be a daunting task so Steve will look to unlock the key elements so C-Level communication is concise and impactful.

More about Steve…

Steve Schenk is Business Development Manager – Inventory Specialist for Sensormatic Solutions Australia New Zealand (ANZ). In his role, Steve has helped position the Sensormatic  Solutions Inventory platform, TrueVUE, to be the market leader in the adoption and implementation of RFID applications for retailers in ANZ. Steve has spent over 25 years in the apparel industry spanning sales, design, production, sourcing, supply chain and import and distribution. More recently he has dedicated the better part of the last decade advocating for RFID, data accuracy and the Internet of Things to drive brick and mortar and Omni channel operational, sales and cost savings benefits for retailers locally and globally. His expertise across the scope of retail operations is derived from working for and with organisations such as Inditex Zara, Paul Smith, NBA, MLB, PAS Group and Checkpoint Systems. He is highly regarded in the industry and has delivered numerous key notes on the benefits of RFID in retail and supply chain. Steve lives in Melbourne with his wife and 2 children.

Offering an omnichannel experience, without added fraud: Shala Zailani – Partnership & Business Development Manager, Asia Pacific, Forter

PRESENTATIONROUND TABLE DISCUSSION

PRESENTATION

Offering an omnichannel experience, without added fraud

E-commerce sales across the globe are growing, with global web sales nearing $3T in 2018 alone. This rapidly growing market means in order for merchants to compete, they must meet heightened customer expectations, while simultaneously preventing fraud. 

Within the burgeoning omnichannel offering, how and where consumers shop for their products continues to expand. As such, merchants will need to understand their shifting fraud pain points and how opportunistic fraudsters look for new vulnerabilities to exploit on their platform through these expanded channels. By streamlining the customer experience in order to offer more competitive services, merchants have opened the door to new kinds of cross-channel fraud that are more complicated for legacy systems to detect. Only in leveraging a truly integrated fraud platform, based around identities and a deep understanding of legitimate and fraudulent consumer interactions, and powered by sophisticated machine learning, can businesses succeed. 


ROUND TABLE DISCUSSION

Managing your fraud risks, while ensuring a seamless customer experience

Ata will lead a discussion on how merchants can successfully tackle complex new kinds of cross-channel fraud.

More about Shala…

Shala is the Partnership & Business Development Manager for Forter Asia Pacific. With experience across people operations and risk, Shala has worked closely with a number of eCommerce Fashion/ Apparel merchants in countries such as Australia, Indonesia, Malaysia, Vietnam and Singapore. 

"I wanted to say thank you for your commitment and dedication to Retail Risk. I enjoyed the conference and will certainly attend the Sydney one and spread the word."

Delegate
Retail Risk – Melbourne

"The conference was great because it was free, this allows access to all levels of Loss Prevention (Retail) professionals which will only benefit the industry in the long run."

Delegate
Retail Risk – Melbourne

"The conference was sharp in its delivery and not padded out, which I enjoy, and not heavily influenced by sponsors and their own presentations. Roundtable was good, with the only issue being that it overlayed another speaker, but that's expected being that its a one-dayer. Enjoyed and will return next year."

Delegate
Retail Risk – Melbourne

"The conference was sharp in its delivery and not padded out, which I enjoy, and not heavily influenced by sponsors and their own presentations. Roundtable was good, with the only issue being that it overlayed another speaker, but that's expected being that its a one-dayer. Enjoyed and will return next year."

Delegate
Retail Risk – Melbourne

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