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SYDNEY SPEAKER PRESENTATIONS

RETAIL HEALTH, SAFETY AND RISK MANAGEMENT AFTER COVID-19

Keynote presentation…

OVERVIEW

According to Corin ”There has never been a better time to shine.”

The recent pandemic has fundamentally changed retail. Retailers have suddenly become responsible for risks that they never had to face before such as health, safety and risk management in queues, large numbers of executives working remotely from home, rapidly increasing online transactions with associated risks, and stores suddenly being rendered unviable.

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In addition retailers have to contend with rising expectations among investors and customers in terms of environmental policy, social responsibility and sustainable business models which have moved from a “nice to have” to business critical. And then there is the relentless pursuit of innovation to give customers what they want to buy, whenever and however they want to buy it; these are new routes to market with new, associated threats to match.

All of this, Corin asserts, provides an unparalleled opportunity for those whose remit includes health, safety and risk management to make themselves indispensable to their businesses and claim a seat at the top table. Never before have businesses been so dependent for their success on the effective management of risk. It is time for health safety and risk management executives to make their presence felt like never before.

Corin Dennison – Global Head of Asset Protection, leading consumer sports brand

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Online retail – what are the new risks?

OVERVIEW

Digital Retail has accelerated into a new phase. Retailers have seen as much as a 600% increase in traffic online during Covid-19. Have retailers been ready for this and what have been the learnings? The online consumer experience is critical to the success of any retail business. It must also be fused with the bricks and mortar retail offering as part of an all-round customer experience. What are the health, safety and risk implications for those retailers seeking to provide a quick, frictionless, and enjoyable online and omnichannel experience to their customers?

Special guests include…

Mark Boyd – Head of Profit Protection Manager, JD Sports Fashion Australia & Next Athleisure (PANELLIST)

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Matthew Dugger – Merchant Relations Manager, Asia Pacific, Ethoca

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The ’new normal’: Health & Safety in stores, facilities and remote working

OVERVIEW

Retail health and safety takes on new challenges as it seeks to balance conflicting interests within the business – from the quarantining of returned stock to the management of queues on public land not demised to the business but for which it has become responsible? And there are also the challenges posed by remote working. What are your responsibilities for the mental and physical well-being of remote workers, including assessment of the security implications if criminals see people working from home as the weakest security link in any organisation?

Special guests include…

Jeff Walker – Principal Advisor, JKG Consulting (PANELLIST)

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Paul Cutrone – Partner, Seyfarth Shaw Australia (PANELLIST)

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Amelia Adey – Loss Prevention and Compliance Manager, KOOKAI (PANELLIST)

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Steve Schenk – Director, Inventory Intelligence ANZ, Sensormatic Solutions (PANELLIST)

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Scott Taylor – CCP, Security, Safety & Risk Mitigation Specialist (PANELLIST)

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AVERTING THE NEXT CRISIS: climate risk and beyond

OVERVIEW

The pandemic has revealed our vulnerability to natural events, but it has also demonstrated a remarkable ability to adapt and reinvent. And whilst, understandably, efforts have largely focussed on issues arising directly from the pandemic, coming down the road is a whole suite of challenges relating to environmental practices and sustainability of businesses…

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  • How do you meet those challenges, starting with building climate risk into your governance and operations?
  • Should we building a plan for any type of crisis that could be round the corner, and if so, how?
  • Who in the business is best placed to deliver this risk planning?

Special guests include…

Sarah Barker – Head of Climate Risk Governance, Minter Ellison

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PRESENTATION

Victoria Burges-Thomas – National Fraud & Security Manager, Target Australia (PANELLIST)

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Karena Milios – Sustainability Manager, Elders (PANELLIST)

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COMMUNICATING SECURITY: your brand and your reputation

OVERVIEW

A business that cannot demonstrate robust security credentials is a business that customers and employees will avoid.

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  • Good security communication builds trust with a business’ customers across all channels and deters those who might otherwise commit criminal acts against it.
  • Brand and reputation are everything, a lot of retailers are now using payment methods like Afterpay, Zip Pay, Fly Pay – yet when there is fraud the business still wears the reputational impact. The business does not wear the loss – so where does the balance sit?

Special guests include…

Geoff Grateley – Grateley Consulting Services

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Chris Phillips – CEO and Founder, The International Protect and Prepare Security Office (PANELLIST)

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Andy Wainwright – Head of Online Loss Prevention, Next Directory, Next (PANELLIST)

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Victoria Burges-Thomas – National Fraud & Security Manager, Target Australia (PANELLIST)

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PROTECT STORES AND CREATE OPPORTUNITIES WITH THE LATEST SOLUTIONS

OVERVIEW

Technological innovation offers retail health, safety and risk managers a continuous stream of opportunities to improve performance whilst driving down costs. How should modern retailers go about embracing the best new technologies whilst avoiding embarrassing, and potentially costly, flops?

Special guests include…

Edward Barker – Principal, Crown Vetting

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Tony D’Onofrio – CEO TD Insights

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Nick Trudgett – Director & General Manager, Gatekeeper Systems Australia

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"I wanted to say thank you for your commitment and dedication to Retail Risk. I enjoyed the conference and will certainly attend the Sydney one and spread the word."

Delegate
Retail Risk – Melbourne

"The conference was great because it was free, this allows access to all levels of Loss Prevention (Retail) professionals which will only benefit the industry in the long run."

Delegate
Retail Risk – Melbourne

"The conference was sharp in its delivery and not padded out, which I enjoy, and not heavily influenced by sponsors and their own presentations. Roundtable was good, with the only issue being that it overlayed another speaker, but that's expected being that its a one-dayer. Enjoyed and will return next year."

Delegate
Retail Risk – Melbourne

"The conference was sharp in its delivery and not padded out, which I enjoy, and not heavily influenced by sponsors and their own presentations. Roundtable was good, with the only issue being that it overlayed another speaker, but that's expected being that its a one-dayer. Enjoyed and will return next year."

Delegate
Retail Risk – Melbourne

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