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Sydney speakers – more to be announced…

An introduction from our co-Chairs: Carly Richards – Director, Contract and Compliance, KPMG Australia & Marc Sirianni – Group Loss Prevention Manager, Accent Group
Welcome to Retail Risk – Sydney 2018.

It is our pleasure to introduce ourselves as this year’s co-Chairs for the inaugural Retail Risk – Sydney.

Carly Richards

Carly joined KPMG Australia in the Risk Consultancy team about 3 months ago after spending 22 years in an Operational Retail role.  She has led teams in the retail loss prevention space for 17 years. Working for Omni-channel retails (Argos and Target Australia) has meant that fraud has been at the heart of her focus. Working for Target enabled Carly to bring the learnings from the UK into the Australian market place.

Carly is always looking for innovative and analytical solutions and the application of  a slightly ‘different approach’! KPMG allows her to use insight through thought leadership and best practice with the opportunity to see and test what is globally considered best in class to provide solutions to clients.

Marc Sirianni

Marc is a Risk Management professional specialising in Loss Prevention and Profit Protection. He has 20 years retail experience, accompanied by a background in Investigations, Finance, Banking and insurance.

Marc is currently the Group Loss Prevention Manager at Accent Group Limited, Marc is across both the retail and wholesale side of the business responsible for inventory control, shrinkage, traditional loss prevention and risk management functions across all areas of the business (Retail Operations, Supply Chain, Finance, e Commerce and I.T)

Marc has assisted businesses from small operators to large multi nationals to identify, mitigate and eventually eliminate losses that would have otherwise gone unnoticed.

The largest opportunity in any retailer is Visibility – “if you can’t see it you can’t fix it”. By applying methods encompassing Risk Management principles and applying those to the realm of traditional Loss Prevention Marc has proven success in being able to reduce shrink, increasing profitability while driving compliance through operational excellence.

Leadership Panel Discussion: ‘Megatrends’ in Risk and Loss Prevention

Join us for an engaging and interactive look into the crystal ball with a diverse panel of industry leaders. They will discuss their current roles, how the industry has changed since their entry into loss prevention and where they believe the future of Retail Risk is headed. With more technology, the proliferation of ‘do more with less’ and expanding roles and responsibilities – what will your role look like in 2028? Whether you are a seasoned executive or looking to find some mentor-advise to grow your career, this is a not-to-be-missed discussion that will offer you insights to apply to your career tool box.

Carly Richards – Director, Contract and Compliance, KPMG Australia (Moderator)

Carly joined KPMG Australia in the Risk Consultancy team about 3 months ago after spending 22 years in an Operational Retail role.  She has led teams in the retail loss prevention space for 17 years. Working for Omni-channel retails (Argos and Target Australia) has meant that fraud has been at the heart of her focus. Working for Target enabled Carly to bring the learnings from the UK into the Australian market place.

Carly is always looking for innovative and analytical solutions and the application of  a slightly ‘different approach’! KPMG allows her to use insight through thought leadership and best practice with the opportunity to see and test what is globally considered best in class to provide solutions to clients.


Marc Sirianni – Group Loss Prevention Manager, Accent Group (Moderator)

Marc is a Risk Management professional specialising in Loss Prevention and Profit Protection. He has 20 years retail experience, accompanied by a background in Investigations, Finance, Banking and insurance.

Marc is currently the Group Loss Prevention Manager at Accent Group Limited, Marc is across both the retail and wholesale side of the business responsible for inventory control, shrinkage, traditional loss prevention and risk management functions across all areas of the business (Retail Operations, Supply Chain, Finance, e Commerce and I.T)

Marc has assisted businesses from small operators to large multi nationals to identify, mitigate and eventually eliminate losses that would have otherwise gone unnoticed.

The largest opportunity in any retailer is Visibility – “if you can’t see it you can’t fix it”. By applying methods encompassing Risk Management principles and applying those to the realm of traditional Loss Prevention Marc has proven success in being able to reduce shrink, increasing profitability while driving compliance through operational excellence.


Mark Boyd – Head of Profit Protection, Next Athleisure

Mark has global experience in all aspects of Loss Prevention and Risk starting in the UK with HMV, Virgin Megastores & BHS through to TK Maxx and big box retails such as House of Fraser and Toys R Us and finally River Island before moving to Kuwait and managing the Loss Prevention function for the entire Northern Gulf consisting of Kuwait, Egypt, Jordan, Lebanon & Cyprus responsible for over 50 different brands & 600 stores for Alshaya the region’s biggest franchise retailer. Mark relocated to New Zealand to take up a senior Loss Prevention role for The Warehouse Group the country’s largest retailer to support them reduce a significant Shrink result. Mark then became the Group Risk Manager for Next Athleisure a retail fashion group consisting of Glue Store, JD Sports Fashion & Trend Imports based in Sydney Australia, he is responsible for the overall Risk Strategy, including Business Continuity, Shrink Control and Audit.

Lone worker security and safety in the retail industry: Craig Swallow – Managing Director, SoloProtect UK

Single person working in retail stores has become a common commercial reality. This keynote presented by SoloProtect will incorporate lessons learned from the UK market which will include:

  • Meeting legal and moral obligations for the safety of lone workers, and the benefits arising
  • Improving the evidence picture for verbally communicated assault situations
  • Ensuring effective engagement with law enforcement, defining when their response to incident is required (and gaining that response)
  • A global case study – The Body Shop
  • The future…how streaming video from body worn devices might improve safety further and open the door to better understanding staff/customer interaction?


More about Craig…

Craig Swallow is Managing Director of SoloProtect UK Limited, a company he founded in 2003 to focus specifically on helping clients address the risks associated with having lone working staff. Craig came up with the idea for a discreet personal alarm that incorporates cellular and GPS technology but designed to look like a regular ID card in 2001. Called SoloProtect ID, it’s a product that the company has gone on to sell over 250,000 of in a number of market sectors and geographies. Its deliberately discreet form factor has helped thousands of lone workers raise an alert when faced with aggression or abuse, its audio capabilities mean employers can benefit from evidence of verbally communicated abuse such as threats, racial abuse and sexual harassment. SoloProtect ID is also able to automatically raise an alarm in the event a user becomes incapacitated.

Craig and SoloProtect have  worked with many UK retailers and helped address key concerns for their lone working staff, either those in store or those in distribution centers or logistics. SoloProtect has helped these retailers maintain or regain a Police response to serious incidents when they happen, and gather credible evidence of verbally communicated abuse. Costs for insurance at these retailers has reduced and staff feel more able to do their job, free of fear from abuse.

In 2013, the company was acquired and new investors (George Broady Enterprises, Dallas, TX) have supported the development of SoloProtect in the UK, mainland Europe and in the USA. The company now employs over 100 staff dedicated to the passionate delivery of value added solutions to all manner of clients. The company has also recently built a dedicated Alarm Receiving Centre in the UK, the largest of its kind in Europe and the first lone worker ARC to seek accreditation to both BS8591 and EN50518.

Prior to setting up SoloProtect, Craig had a 15 year career involved in mobile technologies with positions based in the UK and USA.

Reimagine food provenance with Blockchain technologies: Lazlo Peter – Director, Innovation and Digital Solutions & Head of Lighthouse Blockchain, KPMG Australia

The Australian food industry is facing challenges when trying to respond to emerging consumer and regulatory requirements. The industry is working to find solutions to reduce waste, improve transparency and trust in brands and create a unique selling point of “Australian made” in overseas markets. This session is a showcase of the application of emerging technologies (like blockchain) to deliver on these opportunities and challenges.

More about Lazlo…

Laszlo Peter leads the firm’s blockchain services practice for Australia. His mandate is to work with KPMG’s clients, across both the public and private sectors, to co- develop and deploy digital ledger solutions in Australia and internationally. 

  • Laszlo has over 19 years experience working with large financial services organizations, start-ups and consultancies, bringing knowledge and insights from local and international banks, broker/dealers and fintech start-ups. 
  • Prior to joining KPMG, Laszlo headed up the CommSec IT Strategy, developed the Commonwealth Bank’s Corporate Digital Channels and worked as CTO for CBA’s Institutional Equities business. 
  • He has implemented several distributed ledger use cases and PoCs applied to financial services ranging from equity crowd funding, tokenised value exchanges and unitized managed funds. He possesses deep expertise in using digital currencies, smart contracts and algorithms. 
  • He is passionate about applying emerging technologies to business models in areas such as trade finance and supply chain logistics, capital markets, institutional and corporate banking, wealth management, investment advisory and digital channels 
  • He enjoys working on all levels from developing strategies with senior executives to talking code and design with subject matter experts 
  • Prior to moving to Australia, Laszlo worked as a capital markets consultant with investment and trading firms in The Netherlands, Belgium and the UK
  • He has degrees in mathematics and computer science, and a diploma in management from MIT Sloan. 
GDPR, PDS2, SCA… what do they all mean for you and your business?: David Lunt – CEO, Aethon Global

Sweeping changes to the payments landscape are disrupting the way payments are made in the EU. Find out how recent European legislation regarding individuals and their personal data will affect Australian retailers.  Learn how to navigate GDPR and PDS2, and understand what Strong Customer Authentication means and why it is important. In this session we will demystify the terminology and cut through the endless acronyms.

Conducting effective workplace investigations: Kristen Lopes – Partner, Colins, Biggers & Paisley Lawyers

Retailers are at risk of internal theft and fraud given the nature of the operations.

How can you prove that an employee has engaged in theft or fraud?

Can you terminate an employee who has engaged in theft or fraud?

What steps must you take to defend an unfair dismissal or a general protections application lodged by an employee you have terminated for theft or fraud?

How important is a workplace investigation?”

More about Kristen…

Kristen Lopes is a partner in the Employment and Safety team with expertise in employment, industrial relations and human rights law. She has experience in matters of both a litigious and non-litigious nature.

Kristen represents clients in a large number of industries including the service, retail, financial, insurance, manufacturing, transport clubs, healthcare, education and not for profit sectors. She also has extensive experience speaking at conferences and conducting client seminars on workplace issues.

Kristen regularly advises employers on legislation relevant to the workplace, including the Fair Work Act 2009 (Cth). In addition, she assists employers deal with issues arising from employment contracts, the interpretation of industrial awards and related instruments, privacy issues, termination and restructuring strategies, return to work and workplace policies.

Kristen has a special interest in managing workplace discrimination, harassment and bullying. In 2004, she was invited to present a paper at the Oxford University Round Table on discrimination in employment.

In May 2010 Kristen received her master of laws degree with first class honours from the University of Sydney, focusing on comparative employment law. She obtained the prize in advanced employment law in 2007 and was a finalist in the 2008 McCallum Medal Presentation Competition where she presented on workplace bullying. Kristen was also a finalist in the 2013 Lawyers Weekly Women in Law Awards for the Jacinta Fish Legal Mentor Award.

Kristen was called to the bar in Ontario Canada in 1995 and practised employment law as a partner in one of Canada’s leading law firms until she relocated to Australia. Kristen was admitted as a solicitor in NSW and joined CBP Lawyers in 2006.

What will the future relationship between Australian Retail and Policing look like?: A live interview with Commander Stuart Bateson, Victoria Police Australia and Elisa Browning of Cotton On Group

Find out for yourself, first hand from one of the senior police representatives responsible for helping to shape that future…

Commander Bateson received the Australian Police Medal for distinguished service to law enforcement in 2017. He is the Police Commander of Victoria.

Interviewed live on stage at the the conference by Elisa Browning of CottonOn, the interview will be an honest, constructive conversation about collaboration and working together in the future.

Get answers to key questions on issues affecting retail in Australia from a senior member of the Law enforcement establishment, including

  • What do you think has prompted the increase in gang related crime?
  • Do the police really want reports of what’s going on in their LAC’s from businesses?
  • What emerging trends are you seeing in retail crime?

 And delegates will also have the opportunity to ask Commander Bateson their own questions too.

More about Stuart…

Stuart joined the Victoria Police in 1987 and performed a variety of general duty policing roles until 1992 when he was promoted to detective. Over the next 22 years Stuart worked in a number of investigative areas including organised crime, counter terrorism and homicide.

In early 2014 he was promoted to the rank of Superintendent of North West Metro Division 2.   In this role Stuart is responsible for frontline service delivery to a population of close to 500,000 people.  Stuart is currently the Commander of Priority Communities Division and is responsible for leading the work to ensure all Victorians feel   heard, understood and valued by their police.

Stuart holds a Masters of Business from the University of Newcastle and a Bachelor of Policing (Investigations) from Charles Sturt University.  He is a Rotary Peace Fellow having graduated from the Chulalongkorn University program in 2013.

In 2017 Stuart was awarded the Australian Police Medal for distinguished service to law enforcement.

More about Elisa…

Elisa has been a part of the industry for over 22 years working for companies such as Myer, David Jones and Cotton On Group in the areas of loss prevention and risk compliance with great success.

Elisa is currently a Commercial Risk Specialist for The Cotton On Group based in Melbourne. During her ten year tenure with the Group Elisa has covered many areas including  stocktake, loss prevention, auditing, ecommerce, banking and fraud analysis globally. The Cotton On Group covers  7 brands including Cotton On, Supre, Factorie and Typo across 19 countries.

Elisa’s focus is training Retail Risk Partners to become successful  investigators, study and analysis of precursor fraud to eliminate internal investigations and broadening her horizons into corporate investigations.

'Talking up through the business’: how partnering with technology providers helps you achieve this: Steve Schenk – Sales Director, Inventory Intelligence ANZ, Tyco Retail Solutions Australia and New Zealand

In this presentation Steve Schenk builds on the theme of collaboration to consider how you can best talk up through your organisation to get Pilots and Proof of Concepts underway.

Steve will review the top technology trends in retail from NRFTech last month with video slots to support:

  • Next-gen personalization
  • Omni Channel commerce
  • Advanced data analytics
  • Digital store experiences and operations
  • Artificial Intelligence

About Steve…

Steve Schenk is Sales Director Inventory Intelligence ANZ for Tyco Retail Solutions Australia New and Zealand. In his role, Steve has helped position the Tyco Retail Solutions Inventory platform, TrueVUE, to be the market leader in the adoption and implementation of RFID applications for retailers in ANZ.

Steve has spent over 25 years in the apparel industry spanning sales, design, production, sourcing, supply chain and import and distribution. More recently he has dedicated the better part of the last decade advocating for RFID, data accuracy and the Internet of Things to drive brick and mortar and Omni channel operational, sales and cost savings benefits for retailers locally and globally.

His expertise across the scope of retail operations is derived from working for and with international organisations such as Inditex, Paul Smith, Dolce & Gabbana, National Basketball Association (NBA), Major League Baseball (MLB) and New Era. He is highly regarded in the industry and has delivered numerous key notes on the benefits of RFID in retail and supply chain.

MEET THE EXPERTS PANEL

The session sees a number of international asset protection experts, each with their own areas of expertise, sit with tables of ten delegates to give personalised interviews, presentations and to answer questions.

At the end of seven minutes the experts rotate around the room so that everyone gets a chance to meet them and ask them for help with their toughest challenges.

Not to be confused with a procurement fair, where each meeting is actually a sales pitch (not the case with our experts), this session is proving a BIG hit with delegates. “The only complaint we had from delegates the whole day was that the Meet the Experts session should be extended from one hour to two” commented Paul Bessant, Founder of Retail Knowledge.

"I wanted to say thank you for your commitment and dedication to Retail Risk. I enjoyed the conference and will certainly attend the Sydney one and spread the word."

Delegate
Retail Risk – Melbourne

"The conference was great because it was free, this allows access to all levels of Loss Prevention (Retail) professionals which will only benefit the industry in the long run."

Delegate
Retail Risk – Melbourne

"The conference was sharp in its delivery and not padded out, which I enjoy, and not heavily influenced by sponsors and their own presentations. Roundtable was good, with the only issue being that it overlayed another speaker, but that's expected being that its a one-dayer. Enjoyed and will return next year."

Delegate
Retail Risk – Melbourne

"The conference was sharp in its delivery and not padded out, which I enjoy, and not heavily influenced by sponsors and their own presentations. Roundtable was good, with the only issue being that it overlayed another speaker, but that's expected being that its a one-dayer. Enjoyed and will return next year."

Delegate
Retail Risk – Melbourne

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