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Sydney speakers – more to be announced

An introduction from our Chair: Elisa Browning – Commercial Risk Specialist, The Cotton On Group
Welcome to Retail Risk – Sydney 2019.

Welcome, delegates, to Retail Risk – Sydney. I am excited to be chairing this year’s event and I’m looking forward to the new and improved format that was rolled out in Melbourne this year. Attendees will get the chance to be more involved in a setting that encourages open discussion amongst your peers. A great day for learning and networking, see you all there!

More about Elisa…

Elisa has been a part of the industry for over 22 years working for companies such as Myer, David Jones and Cotton On Group in the areas of loss prevention and risk compliance with great success.

Elisa is currently a Commercial Risk Specialist for The Cotton On Group based in Melbourne. During her ten year tenure with the Group Elisa has covered many areas including  stocktake, loss prevention, auditing, ecommerce, banking and fraud analysis globally. The Cotton On Group covers  7 brands including Cotton On, Supre, Factorie and Typo across 19 countries.

Elisa’s focus is training Retail Risk Partners to become successful  investigators,study and analysis of precursor fraud to eliminate internal investigations and broadening her horizons into corporate investigations.

Combatting fraud in the ecommerce sphere – we’re all in this together: Terri Keevers – Fraud Control Officer, Accent Group Ltd


In this presentation Terri will be looking at the effectiveness of having a sole team focussed on ecommerce risk, highlighting the successes the  Accent Group has seen through this approach across 17 active webstores. Since speaking at Retail Risk – Melbourne in February, Terri has built a communication network with other retailers within VIC. She now wants to involve more AUS based retail groups interstate to grow this network further. As she says: “In my experience, if there’s a main group of offenders hitting our brands, then they are likely hitting all of us. So building our own network where we share this information could be very useful to help us all prevent these potential losses”. Terri will be presenting on the main stage before leading a round table discussion on ecommerce risk collaboration.

Cultivating a culture of compliance: Zohaib Rizvi – Regional Retail Risk Manager, Forever New Clothing


Zohaib Rizvi is a recognised leader in the Retail industry. With 12 years of experience in the field, he is passionate for maximising business profits through a combination of effective compliance tools and people management strategies. Currently, Zohaib is the Regional Retail Risk Manager at Forever New Clothing Pty Ltd managing NSW, ACT, WA, NT, SA, TAS & Singapore. Previously, he has worked with brands such as David Jones as Loss Prevention Manager and Kmart in a Sales Management role. Zohaib completed his Bachelors in Business and Commerce with a major in HR and Industrial Relations in 2016 allowing him to use diverse strategies to achieve risk goals.
Cultivating a culture of compliance
In the Retail Risk industry, it is vital to drive and monitor compliance of teams and management to ensure goals are achieved. To achieve an acceptable level of compliance in a business, it becomes critical that effective people management, retention, training and development strategies are in place to cultivate a culture where compliance is automatically achieved through day to day tasks. Through accomplishing the right culture, loss minimisation and profit maximisation becomes a goal for the workplace via one team one goal approach. 
Challenges facing cultural development and risk compliance
  • How do you achieve the right culture?
  • How do you contribute towards team retention and development strategies?
  • What hurdles/challenges do you face in contributing toward these strategies?
  • Do these challenges impact risk compliance and as a result, achievement of retail risk goals?
  • What strategies would you recommend that support in creating the right culture for an organisation?
Staying relevant and providing leadership in tomorrow’s Retail: Mark Boyd – Head of Profit Protection, JD Sports Fashion Australia and Glue Store


In today’s tough Multi-Channel retail environment with a heavy focus on costs, how does Profit Protection maintain relevance? Join Mark in this discussion to consider how Profit Protection teams can continue to provide leadership to their organisations and be able to build teams rather than shrinking them.
More about Mark…
Mark has global experience in all aspects of Loss Prevention and Risk starting in the UK with HMV, Virgin Megastores & BHS through to TK Maxx and big box retails such as House of Fraser and Toys R Us and finally River Island before moving to Kuwait and managing the Loss Prevention function for the entire Northern Gulf consisting of Kuwait, Egypt, Jordan, Lebanon & Cyprus responsible for over 50 different brands & 600 stores for Alshaya the region’s biggest franchise retailer. Mark relocated to New Zealand to take up a senior Loss Prevention role for The Warehouse Group the country’s largest retailer to support them reduce a significant Shrink result. Mark then became Head of Profit Protection Manager for JD Sports Fashion Australia & Next Athleisure a retail fashion group consisting of Glue Stores & Trend Imports based in Sydney Australia, he is responsible for the overall Risk & Profit Protection Strategy, including Business Continuity, Shrink Control and Audit.
What is “your” brand within your brand?: Doug Pobjoy – Inventory Integrity Manager


In this session, Doug will share his thoughts and lessons learned on the value of building “your” brand within your brand. Doug will share tips on clearly articulating your purpose, communicating your strategy and managing how your team are perceived. These issues are not only important for keeping your team engaged but they are vital in gaining a voice in your brand to achieve your goals.
More about Doug…
Doug is a seasoned retail professional with over 18 years industry experience. He has held regional, national and international roles with well-known brands such as Sanity, Bras N Things, Coles Group, Cue Clothing Co, Tyco Retail Solutions, Michael Hill Jewellers and Forever New Clothing. He is currently on contract to Michael Hill Jewellers as an Inventory Integrity Manager and oversee the inventory program across 300+ stores in AU, NZ and CAN.
The security and counter terrorism landscape in the retail environment: Scott Taylor – Managing Director, COO Southern Cross Group



In this presentation Scott looks at the current threat level in the region and focuses on the unique risks of the retail environment – “mixed use destinations” and how to tackle them:

  • The effect of enhanced security focus on the customer experience.
  • “People with good intentions want to be noticed – people with bad intentions don’t”.
  • How to extend the security sphere of influence around your site.
  • Suspicious behaviour awareness and “Soft Contact”.
  • How to develop an “Eyes Wide Open” approach.
  • Commensurate level training of support staff (expanded upon in round table).


  • Cleaners, Maintenance staff and shop managers are all extra eyes and ears – what training should they receive?
  • Support staff as assistance first responders?
  • How to enhance situational awareness.
  • Benefits of scenario training/reality acquisition – adds social/emotional and reality element.
  • Collaboration training with emergency services, other retailers and key personnel.
  • Summary activity reporting/intelligence sharing and what to do with all this data?

More about Scott…

Scott is a court and tribunal recognised security, safety and risk expert- evidenced by his provision of over 100 expert reports in civil cases.  He has consulted and lectured throughout the Middle East and USA, as well as working with government, industry regulators and industry across all Australian States and Territories spanning the spectrum of security, risk and all industry verticals. He is an experienced instructor and a highly commercial change agent with superior ability to inspire innovation and enhance both overall performance and compliance/governance across multiple disciplines.

Behavioural detection techniques and how to apply them in retail Loss Prevention: John Matus, International Behaviour Detection Training Expert and Director, bTAQ Consulting


In this presentation John will outline how the application of Behavioural Detection skill-sets in the retail sector, working closely with advances in technology around CCTV analytics and facial recognition, can significantly impact on retail risk.

Join John for a round table discussion after his presentation to discuss techniques in more depth and understand how they can help in your business.

More about John…

John served for over 20 years in the Australian Federal Police (AFP) as a Federal Agent and Senior Intelligence Analyst, specialising in Counter-Terrorism (based in South-East Asia); Russian Organised Crime; and Behavioural Assessment and Security Questioning, where he developed and implemented the AFP’s capability in Behavioural Detection.

John received an AFP Commissioner’s Foundations Day Medal for his work on Behavioural Detection; as well as an AFP Operations Medal for his intelligence work during the investigation into the 2002 Bali Bombing.

John’s passion for the field of Behavioural Detection led him to form bTAQ Consulting, a training and consultancy company which has become a leader in Australia and New Zealand in Behavioural Detection. bTAQ specialises in the integration of Tier 1 technology and Behavioural Detection into end-to-end security systems, future proofing organisations and delivering a wider security footprint.

John has delivered behavioural detection training and consultancy across a diverse range of sectors, including retail, hotel, government, maritime, rail, airlines, entertainment venues and casinos.

John’s unique policing and behavioural specialist background has resulted in speaking engagements in France, Poland, Malaysia, the Philippines, New Zealand and throughout Australia; with international recognition by the International Crisis Room (ICR360), Singapore, who featured John as an international expert in Human Behaviour Training at the ICR360 Virtual Global Active Shooter & Counter-Terrorism Summit 2016.

Organised Retail Crime – share your story: Veronica Denner – Group Head of Loss Prevention & Risk, APG & Co



Veronica will lead a discussion on best practice around ORC. What are your experiences? How are you tackling and preventing ORC?
More about Veronica..
Veronica has been working in Loss Prevention for 10 years now with almost 20 years experience in multi branded Apparel Retail. Previously at the Just Group looking after NSW/ACT for 7 brands. Now Head of Loss Prevention and Risk for APG & Co which has Sportscraft, SABA and Jag brands.

Her team has achieved the lowest Shrink results in the company’s history and has a passion for educating and coaching store teams to be pro active and service focused.

She won the Highly Commended Award for Fraud Awards Woman of the Year in last year’s Australian Fraud Awards.

She is also a big advocate for collaborating for success and has just recently joined the steering committee for the Profit Protection Future Forum.

Protecting a brand: Robert Evans – Senior Manager APP SE Asia, Burberry


About Robert…
Robert started in Loss Prevention at an early in the UK with department store BHS before moving to American retailer Gap, where for 5 years he worked across high profile stores such as High St Kensington and Oxford Street. After moving to Australia he took up the role of Loss Prevention manager for David Jones in Bourke St, Melbourne, overseeing a long period of refurbishment. He has now been at Burberry for over 8 years starting as APP manager for Australia. Now, as a Senior Manager he oversees the Asia Pacific market where he is responsible for managing the shrinkage of over 250 retail outlets in the luxury market as well overseeing a holistic approach to all security matters. This includes implementing strategies, the required security systems and controls, investigations and education of employees across retail, corporate offices and supply chain.
The Human Factor – using behaviour detection to reduce risk: Steve Brass – Director, Brassets Group


Steve looks at how people and technology working together can significantly impact operational safety and security resulting in the early detection of threats and risk. He provides an introduction to the essential skills of behaviour detection to identify suspicious behaviour; how you can influence your environment to expose suspicious behaviour; and how you can apply a unique threshold test to identify suspicious activity.

Steve will follow his presentation by leading a round table discussion in which delegates can explore the topic in more depth.

More about Steve…

Stephen grew up with security technology from an early age, assisting with CCTV installations at the age of ten. After running his own security technology company offshore he went on to positions of regional and national Security management for organisations such as Siemens and Pelco. Stephen’s education included years of Graduate & Post Graduate training at a MSc level in the areas of Criminology, Security Management and additional study in Psychology and Anthropology, providing a solid knowledge base.

In 2011, after setting up two of Australia’s leading security technology companies, he set up Brassets Pty Ltd. This then grew into Brassets Group and Brassets International providing Safety, Security and Investigations Divisions servicing eight countries in the Asia Pacific region.

Stephen’s ability to identify future security threats has positioned the company well with Brassets Group leading the region in technology solutions. In recent times this has included intelligent Drone (RPA) management systems, Cyber Risk Management and the integration of Artificial Intelligence technology with Behavioural Detection deployment.

Stephen has strong relationships with many of the worlds leading security technology manufacturers and is frequently involved in global technology events.

Dynamic Data and fighting fraud in Australia and beyond: Ryan Christoffersen – Senior Business Development Director, Emailage


The growing shift in omni-channel retailing has brought about a rise in online transactions, which in turn translates to new incremental revenue for businesses. By 2020, experts are predicting that 1 in 10 items will be bought online in Australia. Positive user experience such as easy access, simple payment options and approval across all touch points are now part of consumer’s expectations. With an increase in online transactions together with seamless user experience, businesses investing in a proactive fraud prevention measure are becoming more important than before. Join us as we talk about : 

  • The rising popularity of mobile & online shopping in Australia
  • New fraud trends impacting the APAC region
  • Pros and cons of new strong authentication regulations
  • Leveraging dynamic signals for unrivaled fraud prevention

"I wanted to say thank you for your commitment and dedication to Retail Risk. I enjoyed the conference and will certainly attend the Sydney one and spread the word."

Retail Risk – Melbourne

"The conference was great because it was free, this allows access to all levels of Loss Prevention (Retail) professionals which will only benefit the industry in the long run."

Retail Risk – Melbourne

"The conference was sharp in its delivery and not padded out, which I enjoy, and not heavily influenced by sponsors and their own presentations. Roundtable was good, with the only issue being that it overlayed another speaker, but that's expected being that its a one-dayer. Enjoyed and will return next year."

Retail Risk – Melbourne

"The conference was sharp in its delivery and not padded out, which I enjoy, and not heavily influenced by sponsors and their own presentations. Roundtable was good, with the only issue being that it overlayed another speaker, but that's expected being that its a one-dayer. Enjoyed and will return next year."

Retail Risk – Melbourne

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