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Simon Herron
Vix Vizion

Tanvi Mehta Krensel
Senior Privacy and Data Lawyer

Simon Herron

Tanvi Mehta Krensel

Facial Recognition – getting it right!

The legal, social and operational implications of using FR technology in Retail security

Facial recognition technology can protect customers, staff and goods from criminal acts. However recent events have thrown into question how acceptable the technology is to customers. Successful implementation will be a balancing exercise for retailers and this panel discussion will include:

  • Regulatory update
  • Operational considerations
  • Who is using it?
  • What do their customers think?

Nick Trudgett
General Manager
Gatekeeper Systems Australia

No longer ‘under the radar’

Trolley push outs and the surprising impact on Retail

In this round table Nick will cover the experiences so far in Australia and New Zealand, looking at identified methodologies used by opportunist and ORC to remove trolleys full of groceries, and answer some of the most common questions and myths surrounding this line of theft activity. The human demographic of such theft events will surprise many, coupled with the varied value and how such a large percentage goes un-detected. Collaboration between retailers across the spectrum is a key factor to successfully reducing the activity of push out theft. All areas are affected and not just those that provide trolleys to customers, as many perpetrators will use a trolley to carry merchandise from retailer to retailer, blending in with the “crowd”. Nick looks forward to discussing this rising problem here in Australia and New Zealand with you.

Scott Taylor
Managing Director
Praesidium Risk & Resilience

How to spot the body language of bad intent

In his round table discussion Scott will revisit this theme with the latest research and insights

When people attend our retail sites with bad intent, whether it’s relating to anti-social crime, violence or theft, they display various physiological changes through their “emotional leakage”. Empowering our Teams to better pick up on the nuances of non-verbal communications can help keep them safe and well – and directly translate to a heightened service experience.

Scott is a Security, Safety and Risk Expert with 29 Years Global experience providing peace of mind and protecting the assets of a diverse client base. He has spent the last 36 months studying with the best body language, facial miro expression, deception detection, elicitation and combined communication specialists worldwide with backgrounds from Senior FBI, CIA and DoD roles and he will be sharing unique information relating to the physical traits shown by those attending sites with bad intent.


Top 100 Global Retail Influencer and Founder of the Retail Risk Conference Series, Paul Bessant, presents…

Paul Bessant’s THE RISK FACTOR

Paul Bessant
Retail Knowledge

Amelia Adey
Loss Prevention Manager

Alistair Bulmer
Manager of Loss Prevention & Safety AUS/NZL
EB Games Australia

Paul Bessant

Amelia Adey

Paul Bessant’s The Risk Factor

Paul will be joined live on stage by arguably four of the most important and inspiring risk managers in Australian retail today:

Paul will be inviting Alastair, Jarrah, Amelia and Josh to share their top areas of focus for 2023/24. The session will combine both global and Australasian perspectives on risk trends, what the future holds and how you should prepare your business for them.

Topics of discussion will include:

  • When will the financial pressures ravaging the Northern Hemisphere hit Australia and what will that do to risk management?
  • What you can do about the escalating levels of violent crime in your business.
  • How can you turn these risks into opportunities?
  • How will Ai change risk management and what does that mean for you and your team.
  • With sales slumping for a lot of retailers recently, but losses rising, how can our departments do more with less?

Make sure not to miss this great start to the conference…

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