Sponsored by Zebra Technologies

Dear Retailer

Thank you for participating in the Retail Risk Survey – Sponsored By Zebra Technologies.

Please remember that all of the data you provide will be treated as strictly confidential. It will never be attributed to you directly.

All data is collated and analysed by the team at Retail Knowledge. No other individual or organization will have access to the raw data you submit.

Please note that it is NOT possible to save a part-completed survey for completion at a later date.

It is anticipated that the Survey takes no more than 10 minutes to complete.

Whilst some key benchmarks will be communicated to the risk management industry through our conferences and other media, only participants will receive a full copy of the final Survey, which will be provided to them free of charge.

PLEASE SUBMIT YOUR SURVEY AS SOON AS POSSIBLE.

Thanks in advance.

Mark Emmott
Director
Retail Knowledge

About you

Name of business *

Name of person completing survey *

Study questions

1. What is your total UK sales turnover? (£)

2. How many UK stores do you have in your estate?

3. As a business what are your top areas for risk management investment in 2021? (Please specify no more than the top three)

4. What, if any, strategic changes have you made because of Covid-19?

5. Will these changes remain once things go back to ‘normal’?

6. Have you been challenged to make savings due to the current trading climate? If so, what are the areas you have been asked to cut? (Please specify no more than the top three)

7. From a stock accuracy perspective, please rank the following as the biggest challenges you face instore, with 1 being the greatest

	1	2	3	4	5
Item level stock accuracy	1Item level stock accuracy 1	2Item level stock accuracy 2	3Item level stock accuracy 3	4Item level stock accuracy 4	5Item level stock accuracy 5
Inaccurate data	1Inaccurate data 1	2Inaccurate data 2	3Inaccurate data 3	4Inaccurate data 4	5Inaccurate data 5
Complicated scheduling	1Complicated scheduling 1	2Complicated scheduling 2	3Complicated scheduling 3	4Complicated scheduling 4	5Complicated scheduling 5
Unknown stock loss	1Unknown stock loss 1	2Unknown stock loss 2	3Unknown stock loss 3	4Unknown stock loss 4	5Unknown stock loss 5
Items not able to be found instore (click & collect) when the stock file states that they should be available	1Items not able to be found instore (click & collect) when the stock file states that they should be available 1	2Items not able to be found instore (click & collect) when the stock file states that they should be available 2	3Items not able to be found instore (click & collect) when the stock file states that they should be available 3	4Items not able to be found instore (click & collect) when the stock file states that they should be available 4	5Items not able to be found instore (click & collect) when the stock file states that they should be available 5
Other (please specify below)	1Other (please specify below) 1	2Other (please specify below) 2	3Other (please specify below) 3	4Other (please specify below) 4	5Other (please specify below) 5

If you stated 'other' in question 7, please give more details below

8. How many hours do estimate that you spend counting stock annually?

9. How many people do you estimate are involved in counting stock (including third party contractors) annually?

10. How many units of stock do you count annually?

12. What is the reason for not undertaking more counts today than you already do?

13. As a percentage, what is your average item level stock accuracy?

14. For your high impact/value lines how often do you count stock?

15. Do you use the services of one or more third-party stock take businesses to complete your stock counts, use in house staff, or both?

16. If you use the services of one or more third party stock take businesses, who do you use?

17. What percentage of your profits do you believe are lost due to inaccurate inventory management?

18. Do you believe that your shrink figure for this year is higher or lower than last year?

19. How do you measure shrink?

20. How do you currently assign tasks and investigations around stock accuracy?

21. Do you calculate the average time taken for each investigation?

If you answered 'Yes', what was the average time?

22. Are you planning/or do you already fulfil online orders using store inventory?

23. Is it part of your future strategy to gain real-time visibility of item level stock accuracy? (so that you can see your products all of the time at any point in the day)

24. Are your stock takes primarily undertaken for financial audit (compliance) purposes or for better stock accuracy?

25. Do you feel that you have control over when your stock takes are due? For example, to make sure they are done at the best time for your business?

26. Do you fulfil online orders from stores?

27. Is your store inventory accurate enough to facilitate profitable online fulfilment from store?