The Australian Fraud Awards 2019 Gallery
If you would like to order high resolution digital versions of any of these photos, please contact us by clicking here and we will arrange for them to be sent to you.
If you would like to order high resolution digital versions of any of these photos, please contact us by clicking here and we will arrange for them to be sent to you.
Keoghs acts for a number of high profile clients across the leisure, hospitality and retail sectors, many of whom have either been operating on the frontline during the pandemic, or are now reopening under strict conditions. The challenges caused by Covid-19, and the uncertainty of what comes after, are on a scale barely imaginable before lockdown.
Chris will share the learnings and best practice observed to date, along with early claim trends and risk management issues. He will run through some of the more practical steps that the industry is taking and the changes necessary to meet the current challenges.
Chris will also look at the ongoing issues which were topical before the pandemic and examine how the risks of criminal offences and regulatory prosecutions can be minimised by close co-ordination with the civil claims process.
Retail health and safety is taking on new challenges. Implementing effective risk management processes to deal with the unique risks that COVID-19 presents is posing new issues across the whole sector. Key considerations include effective risk control processes, enforcement and criminal prosecution risk, consulting and coordinating with other parties, psychological risk management and customer aggression, work from home arrangements and reputational risk management.
Paul Cutrone is one of Australia’s leading workplace safety lawyers. Paul’s health and safety team at Seyfarth is one of the most experienced in Australia. They practice both locally, across all states and territories, as well as globally. They provide legal compliance advice, assist clients to respond to health and safety incidents and regulatory investigations, defend criminal health and safety prosecutions and guide clients through coronial inquests and inquiries. The team has experience across all industries including fast moving consumer goods, retail, logistics and other industries and with all aspects of health and safety, environmental compliance and social responsibility laws.
Many of Paul’s client relationships extend for 15 plus years. He has been recognised by Chambers Asia-Pacific, Best Lawyers, Legal 500 and Doyle’s Guide.
– Has your business seen a significant increase in the last year?
– What response from Police/ shopping/Town centre have you received, if any, when you have experienced abuse?
– What measures has your business put in place to support staff?
– Do you feel we could benefit sharing best practices, organising a one day event to share and support each other?
Here is a brief introduction from Michelle about what she will cover in the presentation…
Here’s a short introduction from Tony to outline what his presentation will cover…
Join Jeff’s discussion if you wish to get more site-specific or brand-specific awareness of your Emergency Management obligations; and what risk-based training is required for your staff, to meet these obligations.
Victoria has been a part of the Loss Prevention industry for over 15 years and is currently the National Fraud & Security Manager for Target Australia. During her tenure with Target, Victoria has covered many areas including security (hardware and personnel), e-commerce fraud, risk mitigation, fraud analytics, risk reviews and threatening situations training including gaining her anti-terrorism specialist certification.
Victoria has a passion for the Loss Prevention industry and her focus is to build knowledge and confidence in the risk environment as well as e-commerce fraud sphere.
Michael will discuss the new technologies and procedures he has introduced since he started working for All Saints in 2018 – and consider how they have substantially reduced losses.
– How new EAS technology is having a dramatic effect on apparel retailers
– Consideration of RFID in the future
– Introduction of new procedures around Staff Training & Workshops
– Commencing Fitting Room controls & Incident Reporting
Michael pushes the barriers to challenge not only what can be achieved from an LP perspective, but also how LP can aid the Retail world by supporting their innovations and introducing technology which they didn’t even know existed, (Smart tags/fitting rooms for instance).
He is a leader and “Go to” person in the company, regularly contributing at the highest level to other Directors in HR, Supply chain & Logistics and Finance. Added to this, his relationships with Store and Area manager teams are second to none and he is able to garner support for LP initiatives, build trust and engage in true two-way communication at every level. For over 15 years he has gathered valuable experience and now heads up Key responsibility for UK, Europe, the US and further territories across the globe.
His attention to detail, grasp of tight financial budgets and ability to manage multiple, complex projects at the same time mark Michael as one of the finest in his field. His dealings with suppliers are always professional and fair, working with big companies such as Agon, Sensormatic & HIK Vision on introducing the latest tech to the retail environment. He also supports the smaller suppliers, helping them develop and grow. He is a keen supporter of Oris & NBCS and can see the great value they add to the LP world.
As a manager of people, Michael is very supportive, particularly to his direct team. He’s approachable and down to earth and this helps his staff grow and achieve their full potential. He understands that family and home life is as important as work life – His support and thoughtfulness for colleagues who sometimes go through difficult personal circumstances means that they reach out for help without fear or being judged for it. This helps get teams members back to feeling better and performing well. This has been clearly demonstrated by the high approval ratings he always gets in feedback for his departments.
He has coached and promoted many, many people over the years and they have gone on to develop and take on senior roles across the LP and wider workplace landscape in retail, logistics and beyond.
At home, Michael and his wife, Paula, have 3 grown up children of their own and have also fostered 17 kids over the last 10 years – Many of whom have come from very difficult backgrounds where drug and alcohol abuse were commonplace.
Finally, in the world of LP, when the unexpected can occur, he has shown time and again how he has a cool head in a crisis. In cases of emergency the order of, “Get’ kettle on!” rings out and calms down those dealing with a situation… For the avoidance of doubt, If there’s any incident on the night of the awards, he likes his tea white, with 1 sugar.
With over 27 yrs experience within the law enforcement / security arena, Corin served for 19 yrs within the UK Police Service as a Detective, specializing in all areas of major crime including Counter Terrorism, with secondments to the National Football Intelligence Unit (England National Team) and the Foreign Office training Iraqi Police Personnel in the Middle East.
From Global Corporate Investigations Manager for Burberry Ltd, he moved to adidas in 2013 and is the Director Global Profit Protection with responsibility for all aspects of Retail Compliance & Profit Protection within adidas, overseeing a retail estate of 2400 stores. The adidas Global Profit Protection Team have recently won awards from OSPA & Retail Risk, and Corin is the LP Director of the Year 2019 awarded by Retail Risk. Corin regularly presents as a subject matter expert on corporate & retail security topics and holds the CPP qualification from ASIS International.
Andy has worked in the fraud industry for the past seventeen years and has significant experience in leading the investigation and prevention of internal and external crime within the financial, insurance, telecommunication and retail sectors.
He has implemented new fraud strategies within financial organisations across multiple delivery channels for both cash and credit, leading to considerable cost savings.
He is a regular speaker at industry events and a member of the editorial board of Loss Prevention Magazine in the UK. His team have won the Online Profit Protection team of the year for the last two years.
See Michal’s brief introduction to what Riskified do below…
More information to follow.
More information to follow.
More information to follow.
Patrick Holdaway is a Chief Inspector from Hampshire Constabulary on secondment to the National Business Crime Centre, which is hosted by the Met Police. Patrick’s 23 years in the police have been in a variety of uninformed roles but always with a focus on partnership working.
Having been the business crime lead for Hampshire since 2014, Patrick has worked closely with a number of national business and agencies and developed and chaired the Safer Hampshire Business Partnership, which is made up of police, partners and businesses to identify, understand and prevent business crime
Patrick became the operational lead for the NBCC in December 2018 and aims to embed a focus on business crime in policing, targeting the issues that affect businesses so allowing them to prosper and help the communities they serve.
Paul has spent over 20 years in a variety of security roles.
His first career was in the Armed Forces as a bomb disposal and high risk search operator supporting police and defence operations in the UK and overseas.
His subsequent roles have included leading security operations in aviation, training a foreign police force in the Middle East to protect national infrastructure and as a Public Safety Manager for a UK local authority.
Paul is currently the Senior Security Manager at The O2, the world’s most popular music and entertainment venue.
Details to follow.
Recent high-profile breaches and regulatory fines remind us that retailers are not immune to the cyber threat. A serious breach may have potentially devastating consequences from a business continuity, brand and legal risk point of view. At the same time, the technologies and processes we use to protect the business, from CCTV to firewalls, from whistleblowing hotlines to DLP and SIEM, and from footfall measurement through to facial recognition technologies invariably trigger privacy considerations, which can often be difficult to navigate. This session will tackle the key cybersecurity and data privacy issues for retailer risk and loss prevention functions focusing on key dos and don’ts and the key questions to ask.
The physical impacts of a changing climate and the transition to net zero emissions are key financial risks for business. From regulators and credit ratings agencies to the world’s largest institutional investors, pressure is being applied to business to integrate climate-related financial risks into their strategic planning and risk management, and to expand their disclosure on point. Boards, senior executives and finance teams through to operations and procurement, are scrambling to understand what this means in practice.
– Who is responsible?
– Looking after your staff and customers
– What have you done?
– Have you done enough to give them the information to keep them safe?
– Simple tips to protect your people and your assets.
This round table discussion will focus on examining good practice in and outside the workplace.
This is an opportunity to discuss facial recognition and live streaming, any issues you may be having, and bust the myths.
Gareth joined G4S Cash Solutions in 2007. He has held his current role since 2015 and is the Chair of the G4S Crisis Management Team. Gareth became the Chair of the Cash & Valuables in Transit Section of the British Security Industry Association (BSIA) in October 2019. His team cover CVIT operations across 30 UK cash holding facilities and 1,400 cash vehicles.
Prior to joining G4S, Gareth spent 12 years as a Senior Inspector in the Hong Kong Police Force before returning to the UK in 2006. Serving during the 1997 handover to China, his postings included command of Armed Response Units, Force Command & Control, Asset Tracing & Intelligence, and Cadre Bomb Disposal Officer, specialising in Improvised Explosive Devices.
Gareth will lead a discussion on the challenges to retailers in ensuring the safety of their staff, and how appropriate controls around cash management can mitigate these risks. Focus areas will include:
– Cash security best practice
– Balancing risk, site cash-limits, and cash-flow
– Technology-led innovation to mitigate cash management risks
– Understanding the payment flow from the moment of payment until transaction maturation.
– What is transaction maturation? How to measure a fraud solution & how long it takes.
– Understanding your sales funnel: the difference between decline rate, conversion rate and good user decline rate, and why you should care about all of them.
– Calculating your bottom line: the impact of chargeback liability.
Watch Shahar’s brief introductory video…
Ellie Mulholland is the London-based member of the climate risk governance team at commercial law firm MinterEllison and the Executive Director of the Commonwealth Climate and Law Initiative, a non-profit at the forefront of legal research and stakeholder engagement on the intersection of climate change and companies and securities laws. Since graduating top of her law class at Monash University in Australia, Ellie has established herself internationally as a leading lawyer in the emerging field of climate change-related risk and liability. As an Australian-qualified lawyer, Ellie provides climate change liability risk management and disclosure advice to governments and companies across a diverse range of sectors. She helps companies with innovative sustainable finance structures and to implement the recommendations of the Task Force on Climate-related Financial Disclosures. Ellie teaches executive education on climate risk at Oxford University and is on the Steering Committee of The Chancery Lane Project, a new global initiative to re-wire contracts and laws to tackle climate change. Ellie is also on the Technical Working Group for the Climate Disclosure Standards Board. She assisted the World Economic Forum with its effective climate governance initiative, authoring the legal chapter of the white paper that was launched at Davos in January 2019.
Join Ellie for a discussion on the practical steps required to address the risks of environmental impacts to your business
– What does climate change mean your value chains, from upstream supply, within retail fencelines and downstream consumption?
– How advanced is your approach to climate risk stress-testing and scenario planning?
– Have can retail businesses work to review major product supply and logistics contracts, pro formas and end-to-end processes to account for relevant climate risks?
– How can retail businesses build board, executive and organisational understanding of the relevant risks and reasonable precautions in the context of emerging climate change impacts?
As the retail industry transforms, how is the loss prevention function responding? What are the key priorities? Which emerging technologies are being tested and why?
Watch Tony’s brief introductory video…
The European eCommerce market is growing. Internet penetration is close to saturation in many markets, and eCommerce growth is outpacing brick & mortar. Aside from that, regulations and politics – from PSD2 to Brexit – are having a direct impact on the way people buy, where they buy from, how they pay for it and more. Join our discussion to learn and contribute about current and future forces shaping European eCommerce, to help strategize growth and risk.
– Changing/emerging fraud trends in Europe
– Fraud management under PSD2
– New payment methods and vulnerabilities
– Channel alignment to support new business flows
Watch Michal’s brief introductory video…
Michal Milner is a Business Development Manager at Riskified, the global leader in end-to-end fraud prevention. Riskified helps eCommerce merchants including Air Europa, Booking.com, Lastminute.com and many other global brands to increase conversion rates by protecting and improving every stage of the buyer journey.
Prior to joining Riskified, Michal managed partnerships at an organization dedicated to developing cooperation in the Middle East around green-tech projects.
Michal graduated from the London School of Economics and Political Science with an MSc in International Relations. She wrote her thesis on the politics of data privacy in the post-Snowden era. She also holds a BA and MA in History from the Tel Aviv University.
Terry will focus on what these developments mean to the frontline manager. In this scenario-based session they will give practical guidance and tips:
– What if we think it’s just an excuse?
– Reasonable adjustments for conditions that are not work-related?
– Considerations for when a fit note is produced by an employee being performance managed.
– What to do if an employee doesn’t engage.
National Business Crime Centre: consultation
An opportunity to discuss with Patrick any issues raised in his presentation, and other topics of concern to retail and hospitality
It takes an army – using AI to win the battle against waste, shrink, and operational inefficiencies
AI is a hot buzzword in retail. Everyone is told they need it, but with so many vendors claiming AI functionality, how can you recognize the best type of AI for your business? Yonatan Olsha, Director of Global Sales for Zebra Analytics, now part of Zebra Technologies, will lead a roundtable discussion featuring real-world examples of AI in use in customer environments. His session will outline stories of how global retailers are using AI technology to win the battle against waste, shrink, and operational inefficiencies.
Yonatan’s session will guide participants through the benefits of collaboration across multiple departments including Loss Prevention, Operations, and Finance to drive an in-store culture of ownership and accountability. He will offer case studies that show how retailers have used AI technology like prescriptive analytics to uncover creative fraud schemes that would have otherwise gone undetected; identify training opportunities to reduce process errors; reduce waste through increased quality assurance; and find ways to increase associates’ productivity.
Be a part of this roundtable to:
– Get tips for how to strengthen store profitability
– Hear how retail peers are making the case for AI across their organization
– Learn how technology can fuel both revenue growth and career growth
UK retailers are losing almost 11 billion pounds annually due to shrinkage, more than any other European country. Controlling the risks for your organisation may seem like a constant battle, and with threats from internal fraud and theft to administrative errors, the cost of getting it wrong can be huge. Your people may be your greatest asset, but if a bad hire slips through the net they may become your weakest link.
In his round table session, Steven will explore the technology that can mitigate the risk of fraud and help to hire the right people sooner. Join him to share:
– The latest developments in technology to support human resources teams keep their organisations one step ahead of the curve
– Insight into how other organisations are mitigating risk through a real-life background screening case study
– How businesses are using technology to optimise their hiring processes and improve efficiency by hiring staff they can trust AND get them into place sooner
Recent high-profile breaches and regulatory fines remind us that retailers are not immune to the cyber threat. A serious breach may have potentially devastating consequences from a business continuity, brand and legal risk point of view. At the same time, the technologies and processes we use to protect the business, from CCTV to firewalls, from whistleblowing hotlines to DLP and SIEM, and from footfall measurement through to facial recognition technologies invariably trigger privacy considerations, which can often be difficult to navigate. This session will tackle the key cybersecurity and data privacy issues for retailer risk and loss prevention functions focusing on key dos and don’ts and the key questions to ask.
This discussion will consider the importance of keeping the customer engaged and included in a changing retail environment. It also explores the reasons why retailers are keen to introduce cash automation and how staff can continue to feel included and engaged working alongside it. Topics under discussion will include:
– Keeping the customer journey alive
– Retailers and why they are keen to introduce cash automation
– Keeping staff engaged
Join Colin and Alan for an open discussion on the targeting of dishonesty within a large pub chain. Discussion points will include:
– Identifying behavioural and cultural changes needed to mitigate high level fraud and theft in pubs and bars
– Recruitment of a new team to actively target and reduce losses due to internal dishonesty
– Criteria for team selection, management structure and reporting, together with producing KPIs and objectives
– Training and development of the team and tools chosen to assist them to achieve their goals
– Encouraging a culture of challenge throughout the business whilst retaining core cultural values
– How Wicklander-Zulawski Interviewing training and the adoption of the WZ interviewing technique was integral in helping to secure objectives in a fast moving and high powered licensed trade environment
– Initial achievements, lessons learnt and challenges ahead.
Stephen will present findings from a Europe-wide study of apparel retailers on the state of adoption of RFID against use cases in-store, with a focus on forward and reverse logistics and e-commerce ship-from-store use cases. The discussion will consider the lessons learnt from the RFID journey, plans to expand and leverage RFID, and learn from the experiences of other retailers. In particular:
Recognising the Omni-Channel imperative. RFID has been viewed as a key driver in developing the capacity to deliver a profitable omni-channel consumer experience.
Recognising the strategic fit of omni-channel visibility of products to the customer across a retailer’s channels.
The driver for an accurate inventory system – meeting the challenge of offering any form of experience/pick up in-store service that is going to match and exceed the consumer’s expectations.
Retailers face a constant battle to manage theft and other stock loss in their shops, in the face of ever more sophisticated and determined retail crime methods. Inventory shrinkage from shoplifting, after-hours theft, returns fraud, and security breaches costs retailers millions of pounds a year. Join Enrico for a round table discussion focusing on new ways to reinforce store security to avoid stock shrinkage.
The discussion will focus on:
– The changing landscape of retail crime
– How retailers make use of AI to protect their stores
– How technology can create a cycle of profit and improvement in stores
Brendan will lead a discussion on the role of machine learning in fraud prevention. The objective is to examine if deploying digital risk solutions will reduce friction at the checkout on websites, in turn increasing the number of converted sales without manual intervention resulting in increased sales. Fraud prevention efforts are aimed at stopping fraud and reducing losses, but an effective program makes it easier for good customers to do business with you. How do you achieve both?
– How unforgiving margin build will be in an ever increasing cost environment
– The complexity of customer interaction and how it must be profitably managed
– The new ‘risk hotspots’ that will emerge in the new retail order
– What has to be protected in an ‘experience economy’ as opposed to a ‘consumption economy’
– How ‘personalisation’ will expose customer data and how that must be protected
Chris Phillips is CEO and Founder of IPPSO ltd (The International Protect and Prepare Security Office) and has over 39 years experience in policing, Counter Terrorism security advising corporate, government and private clients across the world. Leading the UK’s National Counter Terrorism Security Office he developed and delivered the CT Crowded places strategy.
He has delivered training, run projects and operations across the world. A regular commentator for the international press, television and radio on terrorism, policing, risk, security and espionage matters, he has written numerous ‘good practice guides, made film based training courses and is frequently invited as keynote speaker at international conferences and summits.
Chris is a fellow of the Security Institute and of the Chartered international Institute of Risk and Security Management.
Under the legislation of PSD2, all online retailers will have to apply SCA to the vast majority of their online transactions after the enforcement date of 14 September 2020. A common perception is that 3DS2 is the way to perform SCA, but this is known to create friction and cause drop off at checkout. Ed will lead a discussion on:
– Latest information on the legislation across the EEA – from the FCA, UK Finance, The BRC and various European Competent Authorities
– Clarify the potential and shortcomings of 3DS2 (lack of inherence capability as confirmed by the EBA in June 1019 and how this has progressed since)
– How additional tools such as behavioural biometrics can be layered into 3DS2 to provide a better customer experience, lower drop off and thus increase retailers revenue
– Utilising Delegated Authority to stay in control of the 3DS2 experience
– How retailers should plan and work towards successful implementation by the enforcement data to ensure no drop off in conversion.
Watch Ed’s brief introductory video…
Ed Whitehead is the Managing Director EMEA for Signifyd, leading the team dedicated to the expansion and support of Signifyd’s EMEA ever growing client base. Prior to joining Signifyd, Ed worked at Gigya, SAP and Experian accumulating extensive knowledge across managing data and legislation surrounding Identity, Fraud, Credit and Customer Experience.
This round table discussion will focus on examining good practice in and outside the workplace:
• Who is responsible?
• Looking after your staff and customers
• What have you done?
• Have you done enough to give them the information to keep them safe?
• Simple tips to protect your people and your assets.
Tony D’Onofrio is a creative marketing, product management, strategist, sales, and general management senior executive with 20+ years of professional experience growing global businesses.
Industry recognitions include:
– Top 15 Retail Industry Influencer
– Top 25 Retail Website
– Top 40 European Blogs
– Retail Excellence Awards from Asia Retail Congress
– Global speaker at technology / industry events / Board of Directors on the future of retail.
He has a proven record of growing major global businesses through highly energized motivated teams and building strong partnerships with both customers and industry partners.
As a Futurist, he is passionate about ideas on leadership, technology innovation, and global trends.
Terry is a mental health and personal safety expert, with extensive experience as both a frontline practitioner and trainer.
He is helping some of the UK’s retailers look after the mental wellbeing and personal safety of their employees.
He’s passionate about helping companies create a safer, healthier workplace, by placing wellbeing at the very core of what they do. Not only because it’s the right thing to do, but because it makes good business sense. Happy, safe employees make better employees.
As a former frontline officer and supervisor in the Police he has first-hand experience of managing personal crisis, both from members of the public and staff.
He understands that our health and the way we feel has a huge impact on the way we behave, the decisions we make and our productivity.
When he’s not teaching or speaking Terry spends much of his time running around after his 9 and 7 year old children.
With more than 25 years Facilities Management (FM) experience across government, corporate and retail sectors, Geoff’s career began with the Inland Revenue managing critical office and data centre facilities. Moving through Electronic Data Systems and Alfred McAlpine Business Services, Geoff managed workplaces across various sectors, before being head-hunted by Europa Facility Services to manage their retail business.
Geoff led the key client relationship with Capital Shopping Centres (CSC), subsequently intu Properties, and began work with CSC in 2012 to build intu Retail Services, a new FM (joint venture) business, born in 2013.
Geoff was iRS UK Operations Director for seven years. Skilled in compliance, communication, customer experience and commercial performance, Geoff was responsible for the shopping centre operations delivered through 2,000 colleagues.
Geoff is now Founder & Director of Grateley Consulting Services, and a Board Trustee for Home-Start Cheshire.
Chris Phillips is CEO and Founder of IPPSO ltd (The International Protect and Prepare Security Office) and has over 39 years experience in policing, Counter Terrorism security advising corporate, government and private clients across the world. Leading the UK’s National Counter Terrorism Security Office he developed and delivered the CT Crowded places strategy.
He has delivered training, run projects and operations across the world. A regular commentator for the international press, television and radio on terrorism, policing, risk, security and espionage matters, he has written numerous ‘good practice guides, made film based training courses and is frequently invited as keynote speaker at international conferences and summits.
Chris is a fellow of the Security Institute and of the Chartered international Institute of Risk and Security Management.
John heads up all risk function teams for the national high street chain Game Digital Ltd along with the Player 1 Events and the Belong brands where over the last eleven years he has held risk management and senior operational positions. His wide-ranging responsibilities include Enterprise Risk Management (ERM), internal audit (UK and Spain), insurance, information Security, Loss Prevention, Multi-Channel Fraud Payments and Health & Safety.
John has a strong and diverse retail background having previously worked for a number of UK big retail brands including the Co-operative Group (food) in senior operational roles and the retail management section of Bass. He is also currently a member of the Institute of Risk management (IRM) and the serving chairperson of the omni channel ORIS forum committee that has extensive retail high street representation.
He has previously provided voluntary service to influential groups and forums having worked with the National Police Chiefs Council (NPCC) and the Home Office on the roundtable “tackling the market for stolen goods” and on two working groups for the prevention of acquisitive crime.
Antonis Patrikios is a partner in Dentons’ Global Privacy and Cybersecurity Group. He works with a wide range of UK, EU, US and Asian clients across various sectors, including retail, fashion, fast-moving consumer goods, technology, adtech and media. He advises on all aspects of data privacy and cybersecurity law and most of his work has an international element. Antonis particularly enjoys providing strategic advice and helping clients engineer business solutions to obscure legal problems, optimize risk and unlock the value of their data. He has an extensive track record of helping clients steer through crises, such as data and cybersecurity breaches and regulatory investigations.