SYDNEY FEATURED SPEAKERS

a welcome from our chair

Suzanne Frazer

Regional Security and LP Manager, Amazon

We are delighted that Suzanne is chairing Retail Risk – Sydney on 27th February. A huge advocate for diversity and inclusion, Suzanne Frazer is Regional Security and LP Manager (Victoria and Western Australia) at Amazon. She has worked for Amazon for four years, prior to that she has had remits for risk, security and profit protection at National Australia Bank, Coles, Masters Home Improvements and Woolworths.

Ian Pigdon
Head of Internal Audit and Loss Prevention
Country Road Group

Joining up the dots on Loss Prevention

A perspective from Ian, whose team won Management Team of the Year at the last Fraud Awards

With a background in banking – he headed up internal audit (business banking) at National Australia Bank before joining Country Road Group in 2017 – Ian brings a fresh and dynamic approach to Loss Prevention.

Grant Shipway
Senior Operational Risk Manager
River Island

The story of Dynamic Loss Prevention at River Island

Join Grant to learn how River Island is implementing ‘Closed Loop RFID’ stores

In this presentation Grant will explore the use of ‘Closed Loop RFID’ stores that enable a seamless and frictionless customer journey and experiences while minimising losses in a ‘security tag free’ environment. He will touch on how River Island is using RFID POS & Self Checkout, RFID Fitting Rooms, RFID Gates and Overheads to enable the transition from reactive to a predictive and prescriptive Loss Prevention Strategy all through utilising RFID data. Grant will also consider how retailers can start to move towards predictive LP by utilising their current data and placing it into models.

Grant is a Fraud and Associated Loss professional with experience across financial services (insurance and banking) and retail. Has a wide range of global experience leading international operations from a people and process perspective and merging both elements into a successful loss prevention strategy whilst advocating for the genuine customer. He is an advocate for the evolution of fraud and loss prevention through the use of data and prescriptive analytics.