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a welcome from our chair

Amelia Adey

Loss Prevention Manager, Decjuba

Amelia stepped into the industry nine years ago and has developed programs in the areas of loss prevention and risk compliance, always with a focus on customer service.

Amelia is currently the Loss Prevention Manager for Decjuba, based in Melbourne, and was previously managing the loss prevention department at Kookai. During her tenure, Amelia has covered many areas including stocktake, loss prevention, auditing, ecommerce, banking and fraud analysis.  Amelia has been the project lead on initiatives such as RFID, implementing source tagging from factories in Fiji & Sri Lanka. 

Amelia’s focus is the retail team; believing that education, up-skilling and simplifying operations at a store level, is the key to cultivating a culture of risk awareness.

John Low
Group Head of Digital Risk
Frasers Group

Ecommerce fraud: get the c-suite on board!

How do you get c-suite commitment to invest in fraud and payment solutions, and optimise your payments and fraud screening to drive revenue?

Flying in from London exclusively to present at Retail Risk – Sydney, in this keynote presentation John will discuss how to get c-suite commitment to invest in fraud and payment solutions using a commercially-driven ROI agenda to increase revenue from payments conversion.

With his vast experience and outstanding track record, nobody in retail is perhaps better qualified to provide such business changing e-commerce insights. From his lofty perspective as “risk guru” for one of the highest profile retailers in Europe, John will explain…

  • How to optimise your payments and fraud screening to drive revenue
  • How to kill card payment fraud deploying modern machine learning (ML) models which in turn drives payment acceptance from the banks delivering the primary goal of increased revenue.
  • How to tackle the increase in friendly (1st Party) fraud and combat Refund as a Service (RaaS) operators.

If you are crazy about e-commerce you have to be mad to miss this!

John Low

John is Group Head of Digital risk for the international high street retailer Frasers Group with omni channel responsibility for risk-based data analytics covering retail and ecommerce transactions including online payments and fraud screening ensuring there is a holistic oversight of physical loss, margin and revenue erosions across the group in all sales channels.

Prior to Frasers Group John was head of Risk covering all risk function teams for the national high street chain Game Retail Ltd along with the Player 1 Events and the Belong brand. His wide-ranging responsibilities included Enterprise Risk Management (ERM), internal audit (UK and Spain), insurance, information Security, Loss Prevention, Multi-Channel Fraud Payments and Health & Safety.

John has a strong and diverse retail background having previously worked for several UK big retail brands including the Co-operative Group (food) in senior operational roles and the retail management section of Bass.  He has also been an accredited member of the Institute of Risk management (IRM), the serving chairperson of the omni channel ORIS forum committee that has extensive retail high street participation and online representative  on the National Business Crime Solutions (NBCS) member group.

He has previously provided voluntary service to influential groups and forums having worked with the National Police Chiefs Council (NPCC) and the Home Office on the roundtable “tackling the market for stolen goods” and on two working groups for the prevention of acquisitive crime.

Tanvi Mehta Krensel
Managing Associate

Facing the facts on privacy law

An update from a top lawyer on privacy law and the implications for retailers’ use of facial recognition

Back by popular demand! Following universal praise for her round table at Retail Risk – Melbourne, we have invited Tanvi back to present her most up to date insights on developments in privacy law and how it impacts on retail crime prevention and detection.

With the OAIC’s decision on Bunnings and Kmart anticipated soon, and an expectation that the NSW Privacy Commissioner will have finalised its guidance on facial recognition technology, Tanvi will be giving delegates the most up to date guidance possible on how retail operations can respect the legal rights of individuals whilst at the same time effectively protecting their people, property and reputations.

Tanvi Mehta Krensel

Tanvi is a Managing Associate within Allens’ Technology, Media & Telecommunications team. She recently relocated to Sydney from London, where she worked with some of the UK’s largest retailers, including Waitrose, Sainsbury’s and John Lewis.

Tanvi’s expertise is specifically relevant in advising clients on privacy and data protection compliance, especially where the legal landscape is changing quickly, such as was the case when the GDPR came into force in Europe and is currently the situation with facial recognition operations in Australia. She continues to assist large Australian retailers with data protection and governance, cybersecurity, changes in law and their day-to-day activities.

It is not often you get to listen to and question a top lawyer for vital legal advice on key operational matters without incurring a huge bill at the same time… Never mind one that makes the subject as interesting and approachable as Tanvi!

Scott Taylor
Managing Director
Praesidium Risk & Resilience

How to spot the body language of bad intent

Train your teams to pre-empt conflict situations and theft and enhance the security of your site

Scott Taylor is a security, safety and risk expert with 29 years of global experience protecting the assets of a diverse client base. He has spent the last two years studying with the best facial micro expression, body language, deception detection, elicitation and combined communication specialists worldwide. 

In this brilliant presentation, he will be sharing unique information about the physical traits and involuntary “tells” exhibited by people intending to do bad things at our retail sites. By having retail teams better trained to pick up these signs, retailers can help minimise conflict situations, reduce retail theft and proactively enhance the security sphere of influence around your site. 

Based upon many years of work by some of the most eminent experts to be found anywhere in the world, this is an unmissable presentation… if only to better understand when your boss walks in if it’s a good time to ask for a raise or not!

Matthew Murray
Supervisor, National Retail Investigation Support Unit
NZ Police

Going tough on retail crime: NZ’s National Retail Investigation Support Unit

Join Matt for an update on the NRISU, which became operational in May 2022 to address rising retail crime in New Zealand

The NRISU partners with the retail sector and crime prevention organizations to analyze current data and offending patterns to identify the most violent and recidivist retail crime offenders nationwide. Since its formation there has been significant reduction in overall offending levels by identified targets.

Current initiatives being developed by the NRISU investigation team include:

  • Formalized and expanded information-sharing with nationwide retailers
  • Immediate targeting of offenders released from custody to prevent reoffending
  • Identification of receivers of goods stolen from retail premises to reduce the opportunity for offenders to profit from retail crime offending.
  • Assistance to small retailers through the targeted distribution of a government-initiated crime prevention fund.

Matthew Murray

Matt joined NZ Police in 1997 and has spent the majority of his career in the Auckland metropolitan area. He has held multiple positions as a constable and sergeant including the implementation of an operation that identified and targeted the most violent and recidivist retail crime offenders, resulting in 60% of which did not re-offend within 6 months.

He is currently Supervisor at the newly formed National Retail Investigation Support Unit, an initiative announced by NZ Police Commissioner Andrew Coster in November 2021. This unit is based in Auckland and partners with the retail sector and crime prevention organizations to analyze current data and offending patterns to identify the most violent and recidivist retail crime offenders nationwide. 

Current initiatives being developed by the unit include a formalized, expanded information-sharing agreement with nationwide retailers around offender’s identified prisoner release dates, bail conditions and offending patterns, and immediately targeting offenders released from custody to facilitate their apprehension at the earliest opportunity to prevent reoffending and risk to the retail community. Longer term, the NRISU aims to identify receivers of goods stolen from retail premises to reduce the opportunity for offenders to profit from retail crime offending.

Dale Weatherson
Regional Loss Prevention Manager

The Next response to retail violence

A fresh approach: Dale will share results from Next’s trial of body-worn cameras to protect teams and de-escalate violence

Violence and aggression against store colleagues and loss prevention teams are becoming increasingly commonplace in today’s retail environment, and for Next PLC, a leading UK fashion and home retailer, a fresh approach became needed as tried-and-tested methodology alone weren’t proving effective. Body-worn cameras were a new technology which looked to have the potential of an answer in improving employee safety and de-escalating violence. When body-worn cameras were trialled with their loss prevention teams in 2021, they experienced many benefits and not all of them were expected. Dale Weatherson, Regional Loss Prevention Manager for Next and an experienced LP professional with global retail experience, will give an insight into the company’s decision to trial body-worn cameras and the benefits they have brought to teams as they continue to be rolled out across stores.

Dale Weatherson

Dale started his career in the UK Armed Forces, and upon leaving in 2000 he chose to embark on a career in Security and Loss Prevention. He has worked in organisations across the UK, Europe and South America and in a range of industries including Pharmaceutical, Off Price, Fashion and Omni-channel. Dale is the current Regional Loss Prevention Manager for Next in the North Region and has been leading on the deployment of body-worn cameras since 2020.

Nick Trudgett
ANZ & APAC General Manager
Gatekeeper Systems

More than just a lost trolley…

Lost and broken trolleys aren’t just a nuisance for store and customer, they impact on brand image and sustainability credentials

Join Nick for a round table discussion on the business risks relating to trolley abandonment. He points out that the risk to retailers who use trolleys is substantial, and very often overlooked from a loss or risk perspective. Many retailers spend millions of dollars on brand marketing, but pay little attention to trolleys, their condition, and blight on the neighboring streets. The humble trolley deserves more, given in most cases it’s the first and last thing a customer touches!

The discussion will include:

  1. Brand image is significantly impacted by abandoned trolleys doing irreparable damage to reputation along with dirty, poorly maintained trolleys for customer use – we have all experienced the self-steering trolley!
  2. Financially, the increased costs of retrieval along with the increasing carbon footprint of such activities
  3. Financially, increasingly Councils are bringing in legislation to fine retailers for trolley abandonment, eg NSW Legislation requires $600 per trolley impounded
  4. Retailers having to cater for losses by increasing trolley fleet sizes, buying more trolleys, impacting the sustainability of the supply chain, from manufacturing to freight and delivery.
  5. Increased maintenance costs to repair damage to retrieved trolleys.

Iain Blair
Managing Director
Correlate Risk Group

Retail Crime Prevention 101

An introduction to retail crime prevention for smaller chains and independents

This round table discussion is an opportunity to learn from a leading expert – and network with your peers who are facing similar challenges. Iain will share the basics around retail crime, discuss the Situational Crime Prevention Model and walk through the crime triangle and where your losses can originate in store. The session is specifically designed for our smaller retailers, independents and franchisees that wish to understand the basics of retail loss and learn some methodologies to help combat the recent growth in offending. 

Iain Blair  

Iain has a 20-year career in law enforcement & retail risk management, with a track record of ideating and implementing successful loss prevention initiatives that together have saved millions for a variety of retail chains across Australia. 

Iain leads the Correlate Risk Group, providing retail risk and loss prevention solutions to retail and hospitality sectors. He established Correlate Risk Group after identifying the volume of smaller retail chains and franchisees that were facing significant risk of theft and violence towards their team yet had limited or no access to risk skill sets. 

Steve Campbell
Sales Leader of Technology Solutions – RFID

Mark Stafford
Sales Director AU/NZ

RFID – What do we do with the data?

Details TBC.

Nick Pompa
General Manager, Customer Experience

From counting shoppers to understanding the journey: the future for in-store analytics

Brett Small
General Manager, APAC

2023 fraud outlook

What a new year means for fraud, chargebacks, and the customer experience

Fraud and chargebacks are a tale as old as time – but with each new year, they try and reinvent themselves. In his presentation Brett will look at some of the forecasted trends in 2023 that are shaping how businesses are rethinking their fraud and chargeback strategies. This includes a look at how consumer habits are shifting, and how these habits are leading to increased rates of first-party fraud and transaction confusion related chargebacks – a notoriously challenging issue for merchants to identify and resolve.

Trinity Ambler
Director Account Management

Reinventing digital engagement: how many mobile apps are too many?

A discussion on how some merchants are rethinking their digital experience strategy

Every year, our lives become increasingly digital. For many consumers, though, they’ve hit an inflection point where they have too many apps, emails and digital messages – and are starting to place limits on how many they consume. In an increasingly digital environment, how can retailers continue to engage their customers in new and innovative ways, while minimizing the digital noise? Join this round table discussion where Ethoca’s Trinity Ambler will lead a conversation focused on new insights that reveal how some merchants are rethinking their digital experience strategy.

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