Ian Pigdon
Head of Internal Audit and Loss Prevention
Country Road Group

Joining up the dots on Loss Prevention

A perspective from Ian, whose team won Management Team of the Year at the last Fraud Awards

With a background in banking – he headed up internal audit (business banking)  at National Australia Bank before joining Country Road Group in 2017 – Ian brings a fresh and dynamic approach to Loss Prevention.

Grant Shipway
Senior Operational Risk Manager
River Island

The story of Dynamic Loss Prevention at River Island

Join Grant to learn how River Island is implementing ‘Closed Loop RFID’ stores

In this presentation Grant will explore the use of  ‘Closed Loop RFID’ stores that enable a seamless and frictionless customer journey and experiences while minimising losses in a ‘security tag free’ environment. He will touch on how River Island is using RFID POS & Self Checkout, RFID Fitting Rooms, RFID Gates and Overheads to enable the transition from reactive to a predictive and prescriptive Loss Prevention Strategy all through utilising RFID data. Grant will also consider how retailers can start to move towards predictive LP by utilising their current data and placing it into models.

Grant is a Fraud and Associated Loss professional with experience across financial services (insurance and banking) and retail. Has a wide range of global experience leading international operations from a people and process perspective and merging both elements into a successful loss prevention strategy whilst advocating for the genuine customer.  He is an advocate for the evolution of fraud and loss prevention through the use of data and prescriptive analytics.

Tony D’Onofrio
President
Sensormatic Solutions

Shaping the retail store of the future

How the retail industry is being disrupted by new technologies and what it means for you

Join Tony for analysis of how the retail industry is being disrupted around the world by new technologies such as Artificial Intelligence. He will outline the top 5 retail predictions for 2025 and how they are shaping the retail store of the future. 

As President of Sensormatic Solutions, Tony D’Onofrio is responsible for strategic planning initiatives that support the brand’s ongoing innovation and industry-leading solutions. He has spent over three decades in the retail industry, and his work has played a prominent role in retail’s journey into the digital era both as a business leader and a consultant.

Tony’s work is informed by a passion for retail and a deep knowledge of the power of technology to transform operations. Of his more than 30 years in the retail industry, Tony spent more than 20 of those years at Sensormatic Solutions, most recently as the Chief Customer Officer in 2018. Since that time, Tony was an advisor and board member of leading computer vision and Internet-of-Things companies, led a global security business, and mentored multiple companies in Silicon Valley. His career has included executive roles in both security and information technologies including NCR, Midsouth (IBM Integrator), and more recently Prosegur Global Retail.

Tony holds an MBA from Cleveland State University and is a graduate of Case Western University’s undergraduate program. He is also CEO of consulting and advisory group TD Insights, one of Thinkers360’s Top 10 Global Thought Leaders for Retail, and a recognized global top 100 retailer and technology influencer. Tony is also a recognized global social media influencer in retail, security and emerging technologies, hosting long-standing podcasts, webinars and speaking regularly on new retail technology and futurist retail trends.

Michael Grant-Cook
Surveillance Manager
Sydney Opera House

Surveillance considerations in dynamic threat environments

How technology and human resources are used to protect one of the world’s most iconic locations and the millions of people that visit each year

Today, surveillance capabilities and the strategies used to create safe and secure spaces have become even more important than ever before: minimising risk and vulnerabilities that staff, visitors, and customers may be exposed to can be extremely challenging in complex and dynamic threat environments. Hear how Sydney Opera House utilises technology and human resources to not only protect one of the world’s most iconic locations, but also the millions of people that visit each year.

Michael brings over 20 years of security experience from both private and government sectors, spanning domestic and international contexts. His expertise lies in Aviation, Maritime, and Venue-based security portfolios. 

In his current role, he oversees the Security Operations Centre within the Emergency Planning and Response Group at Sydney Opera House, managing its various functions such as identifying, assessing, and coordinating responses to security and emergencies. Additionally, he is tasked with evaluating existing security systems and procuring cutting-edge technologies to bolster the Sydney Opera House’s defences against diverse threats. Notably, from 2020 to 2023, Michael played a key role in the detailed design phase and final integration of the Security System Upgrade Project. 

Prior to his current position, he served as the Security Operations Manager within the Emergency Planning & Response Group at Sydney Opera House. Before that, from 2001 to 2009, he served as an operational team member with the Australian Federal Police, earning recognition with the Police Overseas Service Medal for deployments with the Regional Assistance Mission Solomon Islands. 

He holds a Bachelor of Science (Psychology) from the University of Sydney, Michael is deeply interested in human behaviour and activity. He is committed to leveraging emerging technologies to mitigate risks and vulnerabilities within crowded places and iconic locations. 

Alistair Bulmer
National Safety Manager ANZ
EB Games Australia

Psychosocial safety and the increase in in-store aggression

Join Alistair for a Safety and Wellbeing perspective on risk

Alistair is a Safety, Wellbeing, Loss Prevention, Inventory Control and Risk professional with broad overview, operational knowledge and exposure within retail bricks and mortar stores, distribution centers, logistics and Ecommerce.

He is also a passionate volunteer including professional undertakings with Qld Fire Department – Rural Fire Service Qld as Senior Firefighter, and community volunteerism within NFP and hobby related organisations.

Michael Lamb (retired)
US Loss Prevention industry innovator

Craig Greenberg
Chief Commercial Officer
Gatekeeper Systems

Tech-driven strategies: enhancing retail safety and reducing loss

Mike offers insights from his career leading AP and Safety programs within major US retailers

Mike Lamb is a Loss Prevention industry innovator, and recently retired Vice President of Asset Protection & Safety for the US National Grocery Chain Kroger Company. He will offer insights from his extensive experience leading AP and Safety programs within major US retailers including, Wal-Mart and Home Depot, discussing how tech-driven strategies can help retailers reduce shrinkage, protect employees and customers, and create safer, more secure store environments. This session will explore the evolving role of technology in loss prevention and asset protection, focusing on how innovative solutions are designed with employee and shopper safety at the forefront. He is joined by Craig Greenberg, Chief Commercial Officer from Gatekeeper Systems who will provide his forty-year industry perspective.

Mike and Craig will host a round table discussion after this session.

Michael Lamb (retired)
Michael Lamb (retired), LPC has over 40 years of experience in the asset protection / loss prevention industry.  He most recently served as the Vice President of Asset Protection & Safety for the Kroger family of companies based in Cincinnati, OH. Michael oversaw the strategic and tactical direction related to the shrinkage, waste control and safety across the Kroger enterprise, consisting of approximately 2800 store locations. Prior to his position at Kroger, Michael served as the Vice President of Asset Protection & Safety for Walmart US from January 2013 until April of 2017. Additionally, Mr. Lamb served as Vice President of Asset Protection, Regulatory Compliance and Safety for The Home Depot from September of 2007 through March of 2012.

Michael also serves on the Loss Prevention Research Council Board of Directors, Board of Directors for RILA’s Asset Protection Leaders Council, the Editorial Board for Loss Prevention Magazine, Executive Council of The Loss Prevention Foundation, The Advisory Council for APEX, and on the Advisory Committee of NASP. 

Craig Greenberg
Craig Greenberg is the Chief Commercial Officer for Gatekeeper Systems, a global leader in loss prevention technology, where he has been an executive team member for the last 20 years. He started his career in retail operations with American Stores where he cultivated an understanding of the day-to-day challenges and opportunities within retail environments. Before joining Gatekeeper Systems, Craig was introduced to the San Diego startup, Carttronics, and while there he successfully partnered with several retailers to adopt their cart loss prevention technology. In 2004, Craig transitioned to Gatekeeper Systems Inc., where he has focused on collaborating with key retail leaders to apply cart control technology to solving the fast-emerging problem of pushout theft. Craig has been instrumental in deploying Gatekeeper Systems’ cutting-edge solutions to improve safety and mitigate theft and loss while improving operational efficiency and profitability for retail partners around the globe.  

Craig joined the Loss Prevention Magazine’s Solution Partner Board in early 2024. Gatekeeper Systems is also a long-time sponsor of the Loss Prevention Foundation, and an INNOVATE Partner with the Loss Prevention Retail Counsel.

Hayden Anderson
Oceania Regional Manager
Network Optix

Open vs. closed systems: which gives you the edge?

Looking to future-proof your operations? Here’s how open and closed systems stack up

Ready to find the system that moves you forward? Join this round table discussion:

• Open systems: gain the upper hand with unparalleled flexibility, the freedom to integrate with a wide range of hardware, and the backing of a broad support community. Open systems empower you to tailor solutions to your exact needs, ensuring adaptability as your organization evolves.
• Closed systems: Enjoy the convenience of plug-and-play simplicity, quick deployment, and direct vendor support. While easier to get started, closed systems may limit integration options, potentially constraining growth or customization.

For organizations seeking long-term adaptability and control, Open Systems often prove to be the smarter investment. Ready to find the system that moves you forward?

Hayden is a licensed security consultant with over 20 years of expertise in risk, design, protective outcomes, and deploying and managing advanced security solutions, including CCTV systems, tailored to the unique challenges of the retail environment.

Carly Kind
Australian Privacy Commissioner

Balancing retail security with privacy

An update from the Privacy Commissioner on the Bunnings determination and planned privacy law reform

Don’t miss this session for the latest information on:

• Privacy considerations when using retail security technology
• Key takeaways from her Bunnings determination
• Privacy law reform, including what retailers should expect following enhancements to the Privacy Act in November 2024.

Carly Kind commenced as Australia’s Privacy Commissioner in February 2024 for a 5-year term.As Privacy Commissioner, she regulates the handling of personal information by entities covered by the Australian Privacy Act 1988 and seeks to influence the development of legislation and advance privacy protections for Australians.

Ms Kind joined from the UK-based Ada Lovelace Institute, where she was the inaugural director. As a human rights lawyer and leading authority on the intersection of technology policy and human rights, she has advised industry, government and non-profit organisations on digital rights, artificial intelligence, privacy and data protection, and corporate accountability in the technology sphere.

She has worked with the European Commission, the Council of Europe, numerous UN bodies and a range of civil society organisations. She was formerly legal director of Privacy International, a non-governmental organisation dedicated to promoting data rights and governance.

Ms Kind has a Master of Science, International Relations (Hons) from the London School of Economics, a Graduate Diploma in Legal Practice, and a Bachelor of Arts (International Relations) (Hons) and Bachelor of Laws from the University of Queensland.

Cameron Blair
General Manager, Retail
MA Services

Homing in on Australia’s biggest ORC offenders

A successful program with retail in Victoria is about to be launched nationally

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