Retail Risk – Sydney L.I.V.E agenda
Timings for the in-person conference given below are an approximate guide and may vary on the day.
For virtual delegates, we have mined the rich seam of material from the in-person conference agenda to produce a pre-recorded highlights programme. Simply register to attend as a virtual delegate and you will be given a link to a hidden page on our website where you can see full virtual agenda.
MORNING
8:30
Registration & networking
9:15
Chair’s opening address and keynote:
20 years of collaboration against retail loss
Austin Craddock
National Security Manager, Coles Supermarkets
9:50
Presentation:
A global perspective on protecting your brand, IP, people and assets
Corin Dennison
Director Global Profit Protection for major German sports brand
10:30
Title sponsor presentation:
New expectations: how data is shaping better customer experiences
Brett Small
Ethoca
10:50
Networking break: coffee & tea served
11:20
Panel discussion:
Changing the world of Risk: women in LP
Sophie Wong
General Manager Profit Protection and Service, Coles
Debbie Perano
Head of Loss Prevention, Bunnings
Amelia Adey
Loss Prevention & Compliance Manager, Kookai
Ellen Dick
Retail Partnerships Manager, Auror
11:50
Title sponsor presentation:
Shopper Insights for 2022 and beyond
Brian Field
Senior Director, Global Retail Consulting, Sensormatic
12:10
round tables
Session 1: 12:10-12:35
Using data to shape better customer experiences
Trinity Ambler, Ethoca
Protecting your brand, IP, people and assets
Corin Dennison, major German sports brand
12:35
round tables
Session 2: 12:35-13:00
Shrink Management as a Service (SMaaS) – is it for you?
Ole Sulkiewicz and Jeremey Sea, Sensormatic
Managing People Risk in the Retail Industry
Tarsha Gavin, Managing Associate, Allens Linklaters
Loss Prevention strategies for high-loss stores and product categories
Ken William – Account Executive, Sekura Global
Matthew Christie – Manager of Loss Prevention, TKMaxx
13:00
Lunch
AFTERNOON
14:00
round tables
Session 3: 14:00-14:25
Managing Risk in payments (contactless cash)
Teaj Sian, Managing Director, Australia, Glory Global Solutions
Safety and the Organised Retail Crime Agenda
Andrew Kouimanis, Auror
Session 4: 14:25-14:50
Trolley Pushout Theft – under the radar?
Nick Trudgett, Gatekeeper
‘The customer is not always right’
Scott Taylor, Security, Safety and Risk Mitigation Specialist
14:50
Networking break: coffee & tea served
15:20
round tables
Session 5: 15:20-15:45
Aggression management in stores
Jove Jonceski, National Service Delivery Manager, Southern Cross Protection
Melanie Graham, JB HiFi
Refund Fraud in the Digital Age
Luke Dynan, Sales Director and GM, Accertify
15:45
Chair’s closing message
Austin Craddock
National Security Manager, Coles Supermarkets
Our sponsors
Global Partner
Contact us
Retail Knowledge Services DMCC
AG Tower
Jumeirah Lakes Towers
Dubai
UAE
Telephone
London: +44 (0) 207 100 3 999
Sydney: +61 (0) 2 8310 5744
New York: +1 646 396 0450
Email: [email protected]
© Retail Knowledge 2022
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