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Retail Risk – Sydney L.I.V.E agenda

Timings for the in-person conference given below are an approximate guide and may vary on the day.

For virtual delegates, we have mined the rich seam of material from the in-person conference agenda to produce a pre-recorded highlights programme. Simply register to attend as a virtual delegate and you will be given a link to a hidden page on our website where you can see full virtual agenda.

MORNING

8:30

Registration & networking

9:15

Chair’s opening address and keynote:

20 years of collaboration against retail loss

Austin Craddock

National Security Manager, Coles Supermarkets

9:50

Presentation:

A global perspective on protecting your brand, IP, people and assets

Corin Dennison

Director Global Profit Protection for major German sports brand

10:30

Title sponsor presentation:

New expectations: how data is shaping better customer experiences

Brett Small

Ethoca

10:50

Networking break: coffee & tea served

11:20

Panel discussion:

Changing the world of Risk: women in LP

Sophie Wong

General Manager Profit Protection and Service, Coles

Debbie Perano

Head of Loss Prevention, Bunnings

Amelia Adey

Loss Prevention & Compliance Manager, Kookai

Ellen Dick

Retail Partnerships Manager, Auror

11:50

Title sponsor presentation:

Shopper Insights for 2022 and beyond

Brian Field

Senior Director, Global Retail Consulting, Sensormatic

12:10

round tables

Session 1: 12:10-12:35

Delegates can choose from the following two discussions:

Using data to shape better customer experiences

Trinity Ambler, Ethoca

Protecting your brand, IP, people and assets

Corin Dennison, major German sports brand

12:35

round tables

Session 2: 12:35-13:00

Delegates can choose from the following three discussions:

Shrink Management as a Service (SMaaS) – is it for you?

Ole Sulkiewicz and Jeremey Sea, Sensormatic

Managing People Risk in the Retail Industry

Tarsha Gavin, Managing Associate, Allens Linklaters

Loss Prevention strategies for high-loss stores and product categories

Ken William – Account Executive, Sekura Global
Matthew Christie – Manager of Loss Prevention, TKMaxx

13:00

Lunch

AFTERNOON

14:00

round tables

Session 3: 14:00-14:25

Delegates can choose from the following two discussions:

Managing Risk in payments (contactless cash)

Teaj Sian, Managing Director, Australia, Glory Global Solutions

Safety and the Organised Retail Crime Agenda

Andrew Kouimanis, Auror

Session 4: 14:25-14:50

Delegates can choose from the following two discussions:

Trolley Pushout Theft – under the radar?

Nick Trudgett, Gatekeeper

‘The customer is not always right’

Scott Taylor, Security, Safety and Risk Mitigation Specialist

14:50

Networking break: coffee & tea served

15:20

round tables

Session 5: 15:20-15:45

Delegates can choose from the following two discussions:

Aggression management in stores

Jove Jonceski, National Service Delivery Manager, Southern Cross Protection
Melanie Graham, JB HiFi

Refund Fraud in the Digital Age

Luke Dynan, Sales Director and GM, Accertify

15:45

Chair’s closing message

Austin Craddock

National Security Manager, Coles Supermarkets

Our sponsors

Global Partner

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London: +44 (0) 207 100 3 999
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Email: [email protected]

© Retail Knowledge 2022

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