London Steering Committee
Mark Crowley, Head of Profit Protection, John Lewis, John Lewis.
Mark is responsible for the end to end Profit Protection function in John Lewis who adopt a ‘Total Loss’ approach to Shrinkage. This makes him the leadership member responsible for reducing malicious and non-malicious Shrinkage, whether card fraud, cashloss, missing stock or wastage for the whole of John Lewis. Prior to joining the Partnership, Mark worked in a variety of retailers; most recently in a Global Senior Manager role at Burberry but also at Gap and Arcadia.
Mike Maguire, Senior Director of Loss Prevention and Corporate Security (Europe), Gap
Chief Inspector Patrick Holdaway, Operational Lead, National Business Crime Centre
Colin Stewart, Director of Asset Protection, Abercrombie & Fitch
Colin Stewart is the Director of Asset Protection at Abercrombie and Fitch, with responsibility for fifteen Countries in Europe and the Middle East. Colin has oversight over loss prevention, investigations, business continuity and crisis management programs within these markets.
Prior to joining Abercrombie, Colin worked in various security and investigations management roles. Before what you could call modern-day loss prevention existed, he had an opportunity to work with some of the best around on the investigative end of the industry. As Colin mentions, “stomping the sales floors of Oxford Street in the late nineties, before many of the major malls existed exposed me to a range of crime you were unlikely to see anywhere else in Europe at that time”. “Whilst those years were spent on the less strategic, reactive end of the industry, they were tones of fun and gave me an awareness education like no other”. Colin managed the investigative arm of Proact Security Group servicing H&M mainly, but also spent time managing contracts for River Island, Benetton and GAP to name a few.
Colin graduated law school, before spending some time in criminal defense litigation where the allure of LP became too great, and was given an opportunity to help Abercrombie and Fitch develop their asset protection program in Europe.
David Lee, Fraud Prevention Manager, Transport For London
David is the Fraud Prevention Manager at Transport for London, a role he has held for the last ten years. He is a qualified and experienced counter fraud professional (and internal auditor) with a successful track record of undertaking fraud risk reviews and of preventing, detecting and investigating frauds, both small and large, for both private and public sector clients. Wide and varied experience has been gained as a police officer, case worker, manager, internal auditor and dedicated fraud investigator, fraud risk consultant and fraud prevention manager. His previous roles have encompassed Hertfordshire Constabulary, the Crown Prosecution Service, the DTI, Arthur Andersen, Hollyhill Ltd. and Parkhill Audit Agency (NHS). He is a Fellow of the International Compliance Association (FICA), a Certified Fraud Examiner (CFE) and a Certified Internal Auditor (CIA). He is also currently active both as a Court Assistant and as Chairman of the Finance and General Purposes Committee of the City of London livery company, the Worshipful Company of Security Professionals of which he is a Liveryman.
Phil Smith, Experienced risk and loss prevention professional, Walt Disney Co.
Daphne Wisby, PC, National Business Crime Centre
Daphne is a Police Officer in the Metropolitan Police who is currently seconded to National Business Crime Centre (NBCC). The NBCC supports Police Forces and national businesses to co-ordinate their response to business crime.
A Metropolitan Police officer since 1993 Daphne started her career delivering front line policing services. Her roles since have included representing the Metropolitan Police on a wide range of Crime & Disorder Partnership Committees and working with vulnerable victims. Previously Daphne worked on the Met’s Operation Trident, a specialist team delivering a tactical response to gang related violence.
Prior to joining the police Daphne had been employed in International Banking.
Daphne has developed an expertise and specialism in crime prevention and problem solving. She is a qualified Crime Prevention Design Advisor, Problem Solver, Risk Assessor and Mediator. She currently represents NBCC on the Home Office Retail Violence Reduction Group and co-ordinates communications between individual police forces ‘Business Crime Single Point of Contacts’
Bruce Duncan, Head of Business Risk, Matalan
Qualifying as a chartered accountant at the start of the millennium, he gained professional service experience within the Deloitte LLP Corporate Finance team, learning the trade as a junior and then managing private equity merger and acquisition deals between £5m and £100m. He then joined Greggs plc, the national food on the go retailer, in 2005 working within the Head Office Finance team before moving to the Yorkshire division as the Financial Controller. Following business restructuring in 2010, he changed career paths by taking up the challenge of forming and leading a Loss Prevention team with the aim of identifying and mitigating risk and identifying cost efficiency opportunities as part of the overall business strategy in tough economic times.
After building an expert team of five which created added value through a coordinated fraud and security strategy, migration of manual to automated processes and the creation of a business wide loss prevention culture, he moved to Morrisons to lead the Loss Prevention risk and operating model and online business areas. He recently moved back to value retailing by joining Matalan in December 2017 as Head of Business Risk, incorporating Loss Prevention, Health and Safety, Information Security, Insurance, Compliance and Audit. The principles of compliance are transferrable across functions and business sectors, so he looks forward to applying my experience to a dynamic retail business and retail sector, whilst learning about the world of fashion.
Richard Mathers – Group Loss Preventio Manager, Travis Perkins
Andy Wainwright – Loss Prevention Manager, Next Directory, Next
Retail Knowledge Services DMCC
Jumeirah Lakes Towers
London: +44 (0) 207 100 3 999
Sydney: +61 (0) 2 8310 5744
New York: +1 646 396 0450
Email: [email protected]
© Retail Knowledge 2023
Retail Risk – Melbourne
Retail Risk – London
Retail Risk – Dallas
Retail Risk – Sydney
Retail Risk – Leicester
Retail Risk – Cape Town
The trademarks Retail Risk, eRisk and the Fraud Awards are owned and licensed for use by Really Effective Marketing Ltd. All rights reserved.