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London speakers

The Journey from Loss prevention to Risk & Sustainability at the Cotton On Group: Lee Golding – Operational Risk Manager, Asia & UK, the Cotton On Group

PRESENTATIONROUND TABLE DISCUSSION

The retail world is changing and at the Cotton On Group the Loss Prevention function has also evolved: moving from a core Loss Prevention function to a wider function of Risk & Sustainability incorporating Health & Safety, Commercial Risk, Inventory Risk, Ethical Sourcing, product compliance and sustainability under one umbrella. Core KPIs are moving away from shrinkage with a focus on Inventory accuracy, ethical sourcing and product compliance.

More about Lee…

Lee has over 19 years experience in the retail and distribution Loss Prevention and risk industry holding roles in the UK, Middle East, North Africa and Asia.

Currently Lee holds the position of Operational Risk Manager for the Cotton On Group responsible for the Retail and Distribution Risk teams and managing the Health & Safety, Inventory Risk and Regulatory Compliance strategy for the Cotton On Group in Asia and the UK.

Lee has been the Chair of the first two Retail Risk conferences in Singapore.

Why do employees steal?: Terry Streather – Director & Head of Training, Oakwood Training

PRESENTATIONROUND TABLE DISCUSSION

In this presentation Terry will explore some of the causes behind internal theft, why it is a growing problem, and in particular the links with mental health of employees. By understanding some of the motivations behind employee theft he also offers strategies to help reduce its occurrence.

About Terry…

Terry is a Director and Head of Training at Oakwood Training. He’s a Mental Health and Personal Safety expert, with extensive experience as both a frontline practitioner and trainer.

He is helping some of the UK’s largest retailers look after the Mental Wellbeing and Personal Safety of their staff.

Terry is in demand as a consultant and is a dynamic and engaging speaker at national conferences and events.

As a former frontline Officer and Supervisor in the Police he has first-hand experience of managing personal crisis, both from members of the public and staff.

He understands that our health and the way we feel has a huge impact on the way we behave, the decisions we make and our productivity. He is passionate about helping organisations create a safer, healthier workplace, by placing wellbeing at the very core of what they do. Not only because it’s the right thing to do, but because it makes good business sense. Happy, safe employees make better employees.

When he’s not teaching or speaking Terry spends much of his time running around after his 8 and 5 year old children (quite literally on a Sunday morning when he tries to keep up with them at Junior Park Run!).

A focus on leisure and hospitality – LP culture and challenges

PANEL DISCUSSION

Retail and leisure/hospitality share many LP challenges. How can retail, leisure and hospitality learn from each other in the Risk arena? Topics under discussion will include:
  • How does the LP culture differ in leisure and hospitality compared to retail?
  • How do the LP challenges within the leisure and hospitality sector vary to those of retail?
  • Are the challenges actually different?
  • What are the LP challenges?
  • What systems are used within leisure and hospitality that make the challenges more difficult?
  • How do the labour models within leisure and hospitality impact the LP challenges?
  • Compliance challenges: What makes compliance harder if anything?

 

Panellists

Steve Wilkinson – Head of Investigations EMEA and Global Lead on human trafficking investigations, Marriott International

Steve served in the Metropolitan Police Service (MPS) for 32 years, all operational, combatting international organised crime including the trafficking of drugs, guns and people as well as murder, rape and kidnap. Steve headed the New Scotland Yard human trafficking team and was an advisor to the United Nations Office on Drugs & Crime on human trafficking and specialist Police investigative  techniques. On leaving the MPS Steve was Head of Investigations and Security (and deputy MLRO) at Harrods before joining Marriott International where he is Head of Investigations EMEA and Global Lead on human trafficking investigations. Steve is a member of the UK Law and Policy Forum on human trafficking, an adviser to the UK Security Expo and a member of a number of Security/Investigation organisations.

Third party risk management: what does good look like?: Alastair Parr – Partner and Co-founder, 3GRC

ROUND TABLE DISCUSSION

Logistics, scale and consistency are key issues in third party risk management, Alastair will consider how you can address these in your business. He will share expertise based on 3GRC’s considerable experience in this field: “Our clients are now assessing tens of thousands of third parties annually. Through the sheer amount of data we are overseeing, we have been able to establish what good looks like, to identify and implement mature third-party risk programmes. So we are keen to share exactly what we have discovered and how it can help organisations to reach a point of maturity”.

Key discussion points will include:

  • Discover the correct contacts to engage with when working on remediation and maintenance
  • Learn where your organisation sits on the third party risk management maturity scale
  • How to create a comprehensive profile by consolidating regulations and managing multiple elements into a single assessment methodology
  • Ways to standardise and benchmark third party programmes to ensure a scalable approach, avoiding single points of failure
  • Understand how to report using a consistent methodology and framework when assessing your third parties
  • How to drive and engage third parties and fourth parties to achieve a base line of compliance
  • How to ensure you are achieving a consistent representation of challenges, in relation to your third party estate 
Knowing Your Customer – not just KYC but effectively managing identity and authentication: Masha Cilliers – Payments Consultant and Partner, iBe TSE

ROUND TABLE DISCUSSION

In this discussion Masha will consider:

  • What is required by regulation (PSD2, schemes)
  • What technology is available out there to identify customers
  • What is the difference between KYC and SCA (Secure Customer Authentication) 
  • Impacts of SCA on retailers’ systems and processes
  • Benefits of knowing customers well (fraud management and marketing) 
  • Experience and lessons learned. 
The road to resilience – exploiting digitalisation to safeguard your operations, revenue and reputation: Omeed Mosavat – EU Business Development Manager, DHL Resilience360

PRESENTATION

Digitalisation has catalysed fundamental changes to global supply chains across all industries. The nature of risks faced by global retailers is also changing as a result of this broad societal transformation. In this presentation Omeed explores the increasingly volatile and complex risk landscape and how leading edge companies are leveraging new digital tools to assess and manage supply chain risks holistically, and build more resilient, agile networks.

eBay’s Global Asset Protection – building on retail partnerships: Alicja Smardz – Asset Protection Investigator, eBay

PRESENTATIONROUND TABLE DISCUSSION

In this presentation Alicja will share information about eBay’s Global Asset Protection (GAP), what it does and how the business model impacts on criminal investigation. She demonstrates how eBay’s approach differs from a traditional retail perspective, using case studies. She then goes on to consider how eBay is working with retailers currently, and future partnership plans.

More about Alicja…

Alicja Smardz has been with eBay for eleven years, on the Global Asset Protection team for nine of those years. She is responsible for eBay’s relationships with retailers and tackling the issue of stolen items.

Contemplating the end of cash as a payment method: Louis Fouché – Profit Protection and Internal Controls, EAT

PRESENTATIONROUND TABLE DISCUSSION

 

Mental health and Loss Prevention – dealing with some common scenarios: Terry Streather – Director & Head of Training, Oakwood Training

PRESENTATIONROUND TABLE DISCUSSION

Following on from his presentation on LP and mental health, Terry will lead a round table discussion that will explore the topic further. He will consider some increasingly common scenarios that occur within the employee theft situation, and how best to handle them.  For instance, what happens if during the interview following a theft, the employee discloses diagnosed depression and produces a doctor’s note? Terry will use case law and best practice to explore how best to handle this situation, leaving participants with a clear understanding of their options. 

How to Manage Risk in Your Distribution Centres: Steve Teatum – Head of Loss Prevention, Warehouse and Distribution, Next

PRESENTATION

Distribution Centres are the engines that drive the growth in online retail – a channel that is becoming ever more important. However, increased demands on what Distribution Centres need to do to support their businesses in the competitive online world, are stressing risk management systems in ways unheard of just a few years ago.

Next Plc is one of the online success stories of recent years, with sales delivered by its distribution centre of £1.5Billion last year – up 18% on the previous year and climbing. Steve Teatum, Head of Loss Prevention – Warehouse and Distribution for Next, explains how risk management has to help deliver an improved employee experience to retain workers essential to the business’ success whilst simultaneously mitigating risk around a workforce that statistically represents one of the greatest potential areas of loss.

In this cutting edge presentation Steve provides insights into how his business handles the technological, cultural and procedural challenges faced by modern multi-channel retailers to achieve outstanding business success.  

How to stop Pharma Fraud: Luke Hudman – Group Loss Prevention Manager, McKesson UK

ROUND TABLE DISCUSSION

The cost of fraud in the NHS is £1.9bn a year and the newly appointed NHS Counter Fraud Authority is charged with reducing this. By working with companies who support the NHS with Pharmacy, Optical, Dental or other services we can “See it, Report it, Stop it”.

  • How can we support the reduction in cost?
  • What are the key areas for focus?
  • How would you monitor improvements?
  • How would you communicate?
  • What tools are available to us?

About Luke…

Luke Hudman served in HM Forces Army for 10 years, spending time in Norway, Falklands, Germany and served in Operation Desert Storm N Iraq – South Turkey (1990-1). On leaving the Army, Luke spent time with various uniformed guarding companies providing services for MOD Abbeywood and Orange Mobile phones head office in Almondsbury to named but two, before starting his career in retail security with ASDA Stores Ltd. While working with ASDA he was promoted to Profit Improvement Manager responsible for H&S, Trading Standards, Security and Administration (P&Ls). After a number of successful years with ASDA he moves to MAKRO Self Service Wholesale to support the start-up of a new Loss Prevention Team. During his time at MAKRO an opportunity was presented to work with Lloyds Pharmacy.

After nearly 15 years with Lloyds Pharmacy he has seen many changes in the Pharmaceutical industry and the NHS. Luke now Group Loss Prevention manager, supporting 10 business, which including a retail sector comprising over 1,500 retail outlets and a wholesale sector with 17 warehouses. This role has provided many challenges and upskilling, which has included the Loss Prevention Managers in the team. During his time as GLPM Luke has taken on the role of Counter Fraud Specialist for the Group required by the NHS contract, which has provided new insights into fraud and built relationships with the newly appointed NHS Counter Fraud Authority.

Data management and insight in the retail environment: Chris Carter Brennan – CEO, CONXTD

ROUND TABLE DISCUSSION

Processing data is always time consuming.  97% of respondents in a CONXTD survey agreed that providing real time reports can improve Customer Service, 75% agreed that it would help to reduce the amount of resource spent on collating and analysing reports, amounting to 4-8 hours a week. Want to learn more about the value of moving to a Cloud based system to monitor security across your entire retail estate? Join this session to share insight on:
 
  • Dangers of fragmented data and siloed data
  • Benefits of having data in the cloud; how much increasing pressure there is with the Volume of data, the Velocity at which data grows (real time) and the Variety of data that needs analysing 
  • Each of these issues overwhelms businesses that do not adopt a Cloud approach to assist in turning this data into useable, actionable information across different user groups
  • How retailers need to have a single source for all their data across their entire estate. 
 
More about Chris…
 
Chris has worked in Data Communications for 20 years and seen the evolution of networks and data from PSTN to ISDN, broadband, mobile and Cloud Computing. Chris was CEO of WebWay until the CSL Group purchased the company in 2018. Chris and members of his Senior Management Team (Sales, Development and Marketing) moved to CONXTD to build the business, an IoT platform, focused on the Fire and Security Market today.

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Attending retailer
Retail Risk – London

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Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

“I thought the boldness of the Adidas presence was exactly what I’d like to experience in the future, honest and open information sharing at it’s best! The survey piece delivered by Paul B was nicely positioned and I look forward to its content.”

Attending retailer
Retail Risk – London

“Best expo I have attended in a longtime. Unlike other expo’s Retail Risk was correctly focussed and not in anyway saturated with needless displays.”

Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

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