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London speakers

An introduction from our Chair: Peter Page, MENA-based Group Loss Prevention Manager
Welcome to Retail Risk – London 2020.

It is my pleasure to introduce myself as joint Chair this year.

More about Peter…

Peter Page has over 28 years of experience driving excellence in physical security, loss prevention, HSE, organisational resilience and risk management. He has worked in strategic roles throughout Europe and the MENA region in a variety market sectors including, Her Majesty’s Government, retail, wholesale, shipping & logistics, automotive, construction, travel and real estate.

Peter has a Master’s Degree in Business Continuity, Security & Emergency Management and a Post-Graduate Certificate in Security Management.

He is a Chartered Security Professional and a Fellow of the Security Institute and currently serves on several of the Institute’s Member Groups.

Peter is the Vice Chairman of the Dubai Chapter of ASIS and holds the Certified Protection Professional (CPP) board certification. He is a member of the global Crisis Management & Business Continuity Council, the Middle East Advisory Council and was a member of the Technical Committee for the ANSI ORM.1 2017 Security & Resilience Standard.

Peter is a Specialist Fellow of the International Institute of Risk and Safety Management and a Member of the Business Continuity Institute. He was shortlisted for Middle East Continuity & Resilience Professional (Private Sector) 2018and Retail RiskDirector of the Year 2018.

Peter is a regular conference chair, speaker and expert panelist. He serves on several conference advisory groups; and has presented a wide range of topics five continents.

Peter is an adjunct lecturer for Edith Cowen University and the Centre of Aviation & Security Studies where he has taught on the Diploma in Aviation Security Management.

He is dedicated to making a difference and raising professional standards in the security industry, through education and certification in particular.

Gary Tattersall: Managing Director Europe – RFKeeper
Welcome to Retail Risk – London 2020.

It is my pleasure to introduce myself as joint Chair this year.

More about Gary..

Gary Tattersall, formerly the Director of Asset Protection and Risk Management at Jack Wills, as recently become the Managing Director Europe for RFKeeper, an RFID solution provider. 

Gary brings a wealth of experience from the retail sector having led the Loss-Prevention, Brand Protection, Inventory Control and Health & Safety teams at Jack Wills. Gary was responsible for introducing numerous policies and procedures, providing solutions to reduce loss and mitigate risk globally across the business. Gary’s strategic vision and pragmatic approach to risk management was key in driving improvements and efficiencies throughout the company. Most notably Gary was the strategic lead behind the Jack Wills RFID implementation program.

Results of the Annual Distribution Centre Survey – revealed!: Steve Teatum – Group Head of Loss Prevention, Next

PRESENTATION

Make sure not to miss out on some of the most important benchmarking data you will ever see to help manage risk in your Distribution Centres (DCs). Following Steve’s presentation at Retail Risk – Leicester of the interim results (based on retailer participation with more than £70 Billion in annual sales), the final results of this ground-breaking Survey will be available to participants at Retail Risk – London 2020.

The results of this Survey are the culmination of one of the most important piece of research in recent times – one that was recognised at this year’s Fraud Awards by the independent panel of retailer judges. The scope and nature of the Survey was agreed by the Steering Committee, made up of six retailers/logistics specialists including Steve Teatum of Next, Tim Edwards from JD Sports Fashion, Bruce Duncan from Matalan, John Ferguson from Hermes, Jo Day from Amazon and Mark Crowley from John Lewis. The purpose of the Survey is to provide every retailer that takes part with a suite of information against which to benchmark their DC performance in key risk management areas. The Survey answers key questions such as:

  1. What is the average level of shrink on online businesses?
  2. Which post code areas suffer the most DC crime?
  3. How big a problem is organised crime in DCs?
  4. What are the most cost effective entry and exit procedures?

About Steve…

Steve is the Head of Loss Prevention for Warehousing and Distribution (W&D) at NEXT Plc, which serves 500 UK and 200 international based stores as well as their successful e-commerce business. 

Prior to joining Next Steve has held other Head of LP roles for US & European based retailers in the High St non-food and discount grocery sectors. 

Starting his LP career in the mid 90s, Steve has over 22 yrs experience of managing risk within the total retail environment and is a self-confessed ‘engine of change’, always looking to further enhance profitability through cost effective LP initiatives, efficient ways of working and most importantly collaborative teamwork.

When not working Steve enjoys spending time with his 3 children and most weekends can be found pitch side (in all weather) supporting his son who plays for an English Football League one Academy team.

Chris Phillips – CEO and Founder, The International Protect and Prepare Security Office

PRESENTATIONROUND TABLE DISCUSSION

 

Round 2 – Is SCA really here and how can retailers embrace the change?: Ed Whitehead – Managing Director, EMEA, Signifyd

ROUND TABLE DISCUSSION

Under the legislation of PSD2, all online retailers will have to apply SCA to the vast majority of their online transactions after the enforcement date of 14 September 2020. A common perception is that 3DS2 is the way to perform SCA, but this is known to create friction and cause drop off at checkout. Ed will lead a discussion on:

  • Latest information on the legislation across the EEA – from the FCA, UK Finance, The BRC and various European Competent Authorities
  • Clarify the potential and shortcomings of 3DS2 (lack of inherence capability as confirmed by the EBA in June 1019 and how this has progressed since)
  • How additional tools such as behavioural biometrics can be layered into 3DS2 to provide a better customer experience, lower drop off and thus increase retailers revenue
  • Utilising Delegated Authority to stay in control of the 3DS2 experience
  • How retailers should plan and work towards successful implementation by the enforcement data to ensure no drop off in conversion.

More about Ed…

Ed Whitehead is the Managing Director EMEA for Signifyd, leading the team dedicated to the expansion and support of Signifyd’s EMEA ever growing client base. Prior to joining Signifyd, Ed worked at Gigya, SAP and Experian accumulating extensive knowledge across managing data and legislation surrounding Identity, Fraud, Credit and Customer Experience.

Armed Robbery: Helen Clayton – Corporate Crime & Security Manager, Sainsbury's

ROUND TABLE DISCUSSION

With offenders increasingly willing to do more for less, explore how the MO for this is changing and how we need to adapt to this growing crime type. Join Helen to continue the discussion she started at Retail Risk Leicester… 

  • When are incidents occurring? E.g. at closing time? And are they increasing / decreasing
  • Where are they occurring e.g. tills, cash office?
  • What is being targeted?
  • How has the above changed over the last 2 years? E.g. more opportunist due to knives being carried more.
  • What are business doing to deter, delay and disrupt?

More about Helen…

Helen has been in the retail loss and security industry for the last 16 years, with a long career at Boots UK and more recently Sainsburys. Starting off as an internal investigator, Helen broadened out into security threats, forensic investigation, incident management and business continuity. She is passionate about monitoring and responding to security risks that may impact a business directly or indirectly, now or in the future.

How to use emerging technology to mitigate the risk of a bad hire: Steven Smith – Managing Director, Sterling EMEA

ROUND TABLE DISCUSSION

UK retailers are losing almost 11 billion pounds annually due to shrinkage, more than any other European country. Controlling the risks for your organisation may seem like a constant battle, and with threats from internal fraud and theft to administrative errors, the cost of getting it wrong can be huge. Your people may be your greatest asset, but if a bad hire slips through the net they may become your weakest link.

In his round table session, Steven will explore the technology that can mitigate the risk of fraud and help to hire the right people sooner. Join him to share:

  • The latest developments in technology to support human resources teams keep their organisations one step ahead of the curve
  • Insight into how other organisations are mitigating risk through a real-life background screening case study
  • How businesses are using technology to optimise their hiring processes and improve efficiency by hiring staff they can trust AND get them into place sooner
It takes an army – using AI to win the battle against waste, shrink, and operational inefficiencies: Yonatan Olsha – Director of Global Sales, Profitect

ROUND TABLE DISCUSSION

AI is a hot buzzword in retail. Everyone is told they need it, but with so many vendors claiming AI functionality, how can you recognize the best type of AI for your business? Yonatan Olsha, Director of Global Sales for Profitect, now part of Zebra Technologies, will lead a roundtable discussion featuring real-world examples of AI in use in customer environments. His session will outline stories of how global retailers are using AI technology to win the battle against waste, shrink, and operational inefficiencies. 

Yonatan’s session will guide participants through the benefits of collaboration across multiple departments including Loss Prevention, Operations, and Finance to drive an in-store culture of ownership and accountability. He will offer case studies that show how retailers have used AI technology like prescriptive analytics to uncover creative fraud schemes that would have otherwise gone undetected; identify training opportunities to reduce process errors; reduce waste through increased quality assurance; and find ways to increase associates’ productivity. 

Be a part of this roundtable to:

  • Get tips for how to strengthen store profitability
  • Hear how retail peers are making the case for AI across their organization
  • Learn how technology can fuel both revenue growth and career growth 

More about Yonatan…

As VP of EMEA and Alliances, Yonatan is responsible for driving business efforts outside of the United States and Canada. He oversees sales, business development, and operations for EMEA. Prior to Profitect, Yonatan was a senior executive at one of Israel’s largest retail companies. He brings extensive knowledge of commercial and general management, with strategic and hands-on experiences with market-leading iconic, lifestyle, and fashion brands. Yonatan has a proven track record in business development, brand-building, creating management structures and processes, and delivering financial results. He also has an MBA from Tel Aviv University and is a certified CPA.

Case Study: Developing a ‘Security Minded Communications’ strategy at The O2: Paul Williams – Senior Security Manager, The O2

PRESENTATIONROUND TABLE DISCUSSION

Paul will present a case study on how the venue developed a communications strategy to deter criminality whilst reassuring visitors with the same messages!

Following his presentation Paul will lead a round table discussion exploring these themes in more depth with delegates. 

More about Paul…

Paul has spent over 20 years in a variety of security roles.

His first career was in the Armed Forces as a bomb disposal and high risk search operator supporting police and defence operations in the UK and overseas.

His subsequent roles have included leading security operations in aviation, training a foreign police force in the Middle East to protect national infrastructure and as a Public Safety Manager for a UK local authority.

Paul is currently the Senior Security Manager at The O2, the world’s most popular music and entertainment venue.

Patrick Holdaway – National Business Crime Centre

PRESENTATIONROUND TABLE DISCUSSION

About Patrick…

Patrick is aChief Inspector from Hampshire Constabulary on secondment to the National Business Crime Centre, which is hosted by the Met Police.  Patrick’s 23 years’ in the police have been in a variety of uninformed roles but always with a focus on partnership working.

Having been the business crime lead for Hampshire since 2014, Patrick has worked closely with a number of national business and agencies and developed and chaired the Safer Hampshire Business Partnership, which is made up of police, partners and businesses to identify, understand and prevent business crime

Patrick became the operational lead for the NBCC in December 2018 and aims to embed a focus on business crime in policing, targeting the issues that affect businesses so allowing them to prosper and help the communities they serve. 

“I thought the boldness of the Adidas presence was exactly what I’d like to experience in the future, honest and open information sharing at it’s best! The survey piece delivered by Paul B was nicely positioned and I look forward to its content.”

Attending retailer
Retail Risk – London

“Best expo I have attended in a longtime. Unlike other expo’s Retail Risk was correctly focussed and not in anyway saturated with needless displays.”

Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

“I thought the boldness of the Adidas presence was exactly what I’d like to experience in the future, honest and open information sharing at it’s best! The survey piece delivered by Paul B was nicely positioned and I look forward to its content.”

Attending retailer
Retail Risk – London

“Best expo I have attended in a longtime. Unlike other expo’s Retail Risk was correctly focussed and not in anyway saturated with needless displays.”

Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

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