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LONDON SPEAKER PRESENTATIONS

RETAIL HEALTH, SAFETY AND RISK MANAGEMENT AFTER COVID-19

Keynote presentation…

OVERVIEW

According to Corin ”There has never been a better time to shine.”

The recent pandemic has fundamentally changed retail. Retailers have suddenly become responsible for risks that they never had to face before such as health, safety and risk management in queues, large numbers of executives working remotely from home, rapidly increasing online transactions with associated risks, and stores suddenly being rendered unviable.

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In addition retailers have to contend with rising expectations among investors and customers in terms of environmental policy, social responsibility and sustainable business models which have moved from a “nice to have” to business critical. And then there is the relentless pursuit of innovation to give customers what they want to buy, whenever and however they want to buy it; these are new routes to market with new, associated threats to match.

All of this, Corin asserts, provides an unparalleled opportunity for those whose remit includes health, safety and risk management to make themselves indispensable to their businesses and claim a seat at the top table. Never before have businesses been so dependent for their success on the effective management of risk. It is time for health safety and risk management executives to make their presence felt like never before.

Corin Dennison – Global Head of Asset Protection, leading consumer sports brand

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ONLINE RETAIL – WHAT ARE THE NEW RISKS?

A panel discussion follows the main presentation

OVERVIEW

Digital Retail has accelerated into a new phase and many see the online consumer experience as critical to the success of any retail business going forward. But…

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what does this mean for those tasked with tackling online fraud and digital security in retail? What are the health, safety and risk implications for those retailers seeking to provide a quick, frictionless and enjoyable online experience to their customers?

Special guests include…

Antonis Patrikios – Partner, Dentons’ Global Privacy and Cybersecurity Group

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Gina Yuter – Business Development Manager, Riskified

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John Lowe – Head of Risk and Health & Safety – GAME (PANELLIST)

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Andy Wainwright – Head of Online Loss Prevention, Next Directory, Next (PANELLIST)

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Brendan Abbott – Head of Retail, Travel and Leisure, Experian

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Ed Whitehead – Managing Director, EMEA, Signifyd

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Shahar Levy – Head Of Analytics, Fraugster

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H&S AND STORE AND FACILITY MANAGEMENT

A panel discussion follows the main presentation

OVERVIEW

From the beginning of the pandemic retailers have struggled valiantly to keep essential supplies available to the public and to provide an omnipresent reassurance that things will be normal again. However, what are the repercussions for retailers going forward: where every customer must simultaneously be treated as…

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a valued brand ambassador and potential spreader of disease that could see entire cities shut down? Retail health and safety takes on previously unimaginable challenges as it seeks to balance conflicting interests within the business – from the quarantining of returned stock to the management of queues on public land not demised to the business but for which it has become responsible?

Special guests include…

Sue Parker-Tantush Group Head of Safety, The Co-op

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Fiona Canby – Barrister, Temple Garden Chambers (PANELLIST)

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Terry Streather – Director, Oakwood Training (PANELLIST)

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AVERTING THE NEXT CRISIS: ENVIRONMENTAL RISK AND THE BOTTOM LINE

OVERVIEW

The pandemic has revealed our vulnerability to natural events, but it has also demonstrated a remarkable ability to adapt and reinvent. And whilst, understandably, efforts have largely focussed on issues arising directly from the pandemic, coming down the road is…

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a whole suite of challenges relating to the environmental practices and sustainability of businesses.

Public opinion suggests that consumers increasingly feel Covid-19 was Mother Nature giving us a “slap on the hand”, and expectations are high that businesses will emerge with renewed respect for environmental issues. But how do you meet those expectations going forward, starting with building climate risk within your governance and operations?

Special guests include…

Ellie Mulholland – Climate Risk Governance Team, Minter Ellison & Executive Director, Commonwealth Climate and Law initiative

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COMMUNICATING SECURITY TO BUILD TRUST

A panel discussion follows the main presentation

OVERVIEW

A business that cannot demonstrate robust security credentials is a business that customers and employees will avoid. Good security communication builds trust with a business’ customers across all channels and deters those who might otherwise commit criminal acts against it.

Special guests include…

Geoff Grateley – Grateley Consulting Services

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Chris Phillips – CEO and Founder, The International Protect and Prepare Security Office (PANELLIST)

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Andy Wainwright – Head of Online Loss Prevention, Next Directory, Next (PANELLIST)

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VIOLENCE AGAINST STAFF

A panel discussion follows the main presentation

OVERVIEW

During a time of national emergency retailers have kept vital supplies available for the British public and provided a reassuring presence that normality can return…

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Backed by a legion of suppliers and support personnel, every day front line staff quietly go about their business to support their communities. And they have done that despite increasing danger to themselves of verbal and physical abuse.

So are we to accept that working in retail is now a dangerous occupation and how can retailers address the increasing levels of physical and verbal abuse in the workplace?

Special guests include…

Chief Inspector Patrick Holdaway – Operational Lead, National Business Crime Centre

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Michelle Douglas – National Retail Risk Manager, River Island (PANELLIST)

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Tony D’Onofrio – CEO TD Insights (PANELLIST)

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Anthony Stronghill – Sector Director, Shopping Centres Business and Industry Interserve Support Services (PANELLIST)

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PROTECT STORES AND CREATE OPPORTUNITIES WITH THE LATEST SOLUTIONS

A panel discussion follows the main presentation

OVERVIEW

Technological innovation offers retail health, safety and risk managers a continuous stream of opportunities to improve performance whilst driving down costs. How should modern retailers go about embracing the best new technologies whilst avoiding embarrassing, and potentially costly, flops?

Special guests include…

Tony D’Onofrio – CEO TD Insights

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Yonatan Olsha – Director of Global Sales, Zebra Prescriptive Analytics

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Scott Pethuyne – Customer Success Analyst, Zebra Prescriptive Analytics

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Kenny Long – UK Business Development Lead, Facial Recognition, Digital Barriers

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Enrico Montagnino – Head Of Business Unit, EMEA, Anyvision

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Steven Smith – Managing Director, Sterling EMEA

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Guy Thorne – Sales Director, UK & Ireland, Cennox

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HOSPITALITY – THE NEW RULES

A panel discussion follows the main presentation

OVERVIEW

How do you stay safe without diminishing your visitor or guest experience? With retailers increasingly offering their customers a full brand experience, every retailer now finds themselves in the hospitality business. Customer store visits are playing an increasingly important role in getting people to buy-in to a brand. So, post Covid-19, what are the new rules for retail, hospitality and leisure?

Special guests include…

Chris Green – Partner, Crime and Regulatory, Keoghs

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Corin Dennison – Global Head of Asset Protection, leading consumer sports brand (PANELLIST)

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“I thought the boldness of the Adidas presence was exactly what I’d like to experience in the future, honest and open information sharing at it’s best! The survey piece delivered by Paul B was nicely positioned and I look forward to its content.”

Attending retailer
Retail Risk – London

“Best expo I have attended in a longtime. Unlike other expo’s Retail Risk was correctly focussed and not in anyway saturated with needless displays.”

Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

“I thought the boldness of the Adidas presence was exactly what I’d like to experience in the future, honest and open information sharing at it’s best! The survey piece delivered by Paul B was nicely positioned and I look forward to its content.”

Attending retailer
Retail Risk – London

“Best expo I have attended in a longtime. Unlike other expo’s Retail Risk was correctly focussed and not in anyway saturated with needless displays.”

Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

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