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London speakers

The Journey from Loss prevention to Risk & Sustainability at the Cotton On Group: Lee Golding – Operational Risk Manager, Asia & UK, the Cotton On Group


The retail world is changing and at the Cotton On Group the Loss Prevention function has also evolved: moving from a core Loss Prevention function to a wider function of Risk & Sustainability incorporating Health & Safety, Commercial Risk, Inventory Risk, Ethical Sourcing, product compliance and sustainability under one umbrella. Core KPIs are moving away from shrinkage with a focus on Inventory accuracy, ethical sourcing and product compliance.

More about Lee…

Lee has over 19 years experience in the retail and distribution Loss Prevention and risk industry holding roles in the UK, Middle East, North Africa and Asia.

Currently Lee holds the position of Operational Risk Manager for the Cotton On Group responsible for the Retail and Distribution Risk teams and managing the Health & Safety, Inventory Risk and Regulatory Compliance strategy for the Cotton On Group in Asia and the UK.

Lee has been the Chair of the first two Retail Risk conferences in Singapore.

Why do employees steal?: Terry Streather – Director & Head of Training, Oakwood Training


In this presentation Terry will explore some of the causes behind internal theft, why it is a growing problem, and in particular the links with mental health of employees. By understanding some of the motivations behind employee theft he also offers strategies to help reduce its occurrence.

About Terry…

Terry is a Director and Head of Training at Oakwood Training. He’s a Mental Health and Personal Safety expert, with extensive experience as both a frontline practitioner and trainer.

He is helping some of the UK’s largest retailers look after the Mental Wellbeing and Personal Safety of their staff.

Terry is in demand as a consultant and is a dynamic and engaging speaker at national conferences and events.

As a former frontline Officer and Supervisor in the Police he has first-hand experience of managing personal crisis, both from members of the public and staff.

He understands that our health and the way we feel has a huge impact on the way we behave, the decisions we make and our productivity. He is passionate about helping organisations create a safer, healthier workplace, by placing wellbeing at the very core of what they do. Not only because it’s the right thing to do, but because it makes good business sense. Happy, safe employees make better employees.

When he’s not teaching or speaking Terry spends much of his time running around after his 8 and 5 year old children (quite literally on a Sunday morning when he tries to keep up with them at Junior Park Run!).

A focus on leisure and hospitality – LP culture and challenges


Retail and leisure/hospitality share many LP challenges. How can retail, leisure and hospitality learn from each other in the Risk arena? Topics under discussion will include:
  • How does the LP culture differ in leisure and hospitality compared to retail?
  • How do the LP challenges within the leisure and hospitality sector vary to those of retail?
  • Are the challenges actually different?
  • What are the LP challenges?
  • What systems are used within leisure and hospitality that make the challenges more difficult?
  • How do the labour models within leisure and hospitality impact the LP challenges?
  • Compliance challenges: What makes compliance harder if anything?



Steve Wilkinson – Head of Investigations EMEA and Global Lead on human trafficking investigations, Marriott International

Steve served in the Metropolitan Police Service (MPS) for 32 years, all operational, combatting international organised crime including the trafficking of drugs, guns and people as well as murder, rape and kidnap. Steve headed the New Scotland Yard human trafficking team and was an advisor to the United Nations Office on Drugs & Crime on human trafficking and specialist Police investigative  techniques. On leaving the MPS Steve was Head of Investigations and Security (and deputy MLRO) at Harrods before joining Marriott International where he is Head of Investigations EMEA and Global Lead on human trafficking investigations. Steve is a member of the UK Law and Policy Forum on human trafficking, an adviser to the UK Security Expo and a member of a number of Security/Investigation organisations.

Louise Fouché

Third party risk management: what does good look like?: Alastair Parr – Partner and Co-founder, 3GRC


Logistics, scale and consistency are key issues in third party risk management, Alastair will consider how you can address these in your business. He will share expertise based on 3GRC’s considerable experience in this field: “Our clients are now assessing tens of thousands of third parties annually. Through the sheer amount of data we are overseeing, we have been able to establish what good looks like, to identify and implement mature third-party risk programmes. So we are keen to share exactly what we have discovered and how it can help organisations to reach a point of maturity”.

Key discussion points will include:

  • Discover the correct contacts to engage with when working on remediation and maintenance
  • Learn where your organisation sits on the third party risk management maturity scale
  • How to create a comprehensive profile by consolidating regulations and managing multiple elements into a single assessment methodology
  • Ways to standardise and benchmark third party programmes to ensure a scalable approach, avoiding single points of failure
  • Understand how to report using a consistent methodology and framework when assessing your third parties
  • How to drive and engage third parties and fourth parties to achieve a base line of compliance
  • How to ensure you are achieving a consistent representation of challenges, in relation to your third party estate 
Knowing Your Customer – not just KYC but effectively managing identity and authentication: Masha Cilliers – Payments Consultant and Partner, iBe TSE


In this discussion Masha will consider:

  • What is required by regulation (PSD2, schemes)
  • What technology is available out there to identify customers
  • What is the difference between KYC and SCA (Secure Customer Authentication) 
  • Impacts of SCA on retailers’ systems and processes
  • Benefits of knowing customers well (fraud management and marketing) 
  • Experience and lessons learned. 
The road to resilience – exploiting digitalisation to safeguard your operations, revenue and reputation: Omeed Mosavat – EU Business Development Manager, DHL Resilience360


Digitalisation has catalysed fundamental changes to global supply chains across all industries. The nature of risks faced by global retailers is also changing as a result of this broad societal transformation. In this presentation Omeed explores the increasingly volatile and complex risk landscape and how leading edge companies are leveraging new digital tools to assess and manage supply chain risks holistically, and build more resilient, agile networks.

The future of Retail: Serdar Nurmammedov – Founder, Beam



The future of retail holds opportunities far greater than all of Amazon’s achievements to date. Convergence of information, communication and finance technologies will redefine the retail landscape. However, these opportunities also create challenges for retailers, some of which are already struggling to stay relevant. What are the biggest risks for retailers and what should they do, to not only survive this new future, but flourish in it?


What does the future of retail look like? And more importantly, how do we get there?

Join an interactive round table discussion where everyone gets to have their say. Hosted by Serdar Nurmammedov, Founder of Beam Wallet who proposes the following:

Let’s imagine… the world of retail has become optimally efficient: 

  • Every customer owns their own database
  • Customer data is accessible to the entire retail ecosystem with permission access from customers
  • Retail businesses truly understand the needs and wants of their customers
  • Retailers access the data by providing customers with value

Let’s imagine…Tech and payment giants no longer monopolise the retail ecosystem:

Today tech giants have built big businesses by owning our data and selling it to the highest bidder. To better understand their customers, retailers must pay to access data from tech and payment companies. Yet despite tech and payment giants holding the most data, no one has a complete picture of their customer and no one is willing to share their fragmented database to get ahead. There is no incentive to change as payment businesses like Visa and Mastercard have a monopoly. Can we change this?

Blockchain technology is supporting a paradigm change in retail, creating:

  • More opportunities for collaboration between retail brands
  • Improved efficiencies in the retail ecosystem
  • Increased value in the retail economy
  • Improved customer experiences that are tailored to each customer
  • Better ways for businesses and customers to engage each other.

So how do we make this a reality?

  • Retail: what are the internal structures needed to advance innovation
  • Retail ecosystem: how to work together to make changes.

More about Serdar…

Serdar was that annoying kid at school that always asked why. It brought him more joy to pull apart toys to find out how they worked rather than play with them. He was born in Turkmenistan when it was a part of the Soviet Union, and has always been fascinated by the concept of money.

He’s gone from waiting in long queues for his rationed portion of flour, meat and sugar to living in Sydney, Australia where supermarkets shelves magically replenish each night with options beyond comprehension. The multiple perspectives of living in four countries has fueled his vision for Beam.

Partnering with Shezan Amiji in 2013, they launched Beam in the UAE. Five years later, the company has processed $250 million to become the most popular wallet app in the region. After 750k users and 4 million transactions, they are embarking on the next chapter of Beam.

What are the risks, challenges and advantages of using open source and social media (OSINT) data in fraud investigations?: Tristan Prince – Surveillance, Intelligence and OSINT Investigations Specialist, the Surveillance Group


  • Learn more about the world of OSINT and recent technological developments
  • Discuss what data can be compliantly accessed and how it can be used for fraud investigation
  • Find out how key industry professionals are using OSINT to highlight, target and prosecute more fraud
  • Discuss the challenges facing your business in accessing this data and using it in anger


More about Tristan…

A leading fraud prevention expert with over 10 years of experience within consultancy, data product development and fraud technology delivery. During his career Prince has worked for well-respected organisations such as Royal Mail, Halfords, Transactis, iovation and most recently NetWatch Global®. He has been directly responsible for the creation of fraud prevention data assets and for spearheading several industry wide fraud prevention initiatives.

In recent times Prince has pioneered the use of open source and social media data into fraud prevention, investigation and analysis. He has a passion for data, analytics and technology has helped to support the implementation of on-line fraud prevention strategies for many leading international retail organisations and brands.

At NetWatch Global Prince is responsible for heading up the commercial operation. NetWatch are the leading light in the OSINT surveillance,  investigation and intelligence industry; founded with the mission to transform the way surveillance and intelligence is gathered in the modern digital world. With the infinite volumes of information, data and intelligence available via online open source data and social media, NetWatch provide cutting edge OSINT software, managed services and proprietary tools for fraud investigation.  

‘Surveillance as a service’: how it can transform the way you use video and show immediate ROI: Andy Martin – Retail Segment Lead, Morphean


In this round table, Andy discusses how ‘Surveillance as a Service’ is revolutionizing IP Video and CCTV.  Rather than thinking about video management systems, it’s possible to create a business rules management platform that manages events, presents alerts and collects data.  Oh, and it also provides images.

  • Use analytics to create events and manage scenarios
  • Link video to audio, intruder alarm and tagging devices to provide solutions
  • Create actionable video
  • Collect data and predict risks.

More about Andy…

Andy Martin is a former police detective, with 25 years’ experience in retail loss prevention with senior management experience in store operations and supply chain. Since 2014 Andy has worked as a retail segment specialist in the security industry and a thought leader in the application of network security solutions. Initially working for the global market leading Axis Communications.

Andy is now part of Swiss based cloud technology company Morphean, setting new standards in as-a-Service model bringing together video, access control, audio and business information solutions in one unique service platform. Morphean improve physical security of retailers and keeping their ‘Eyes Wide Open’ to the intelligence gathered from their variety of network connected devices.

Third-party cyber risk: your new weakest link?: Malcolm Taylor – Director of Cyber Advisory, ITC Secure



Third-party cyber risk: your new weakest link?

The National Cyber Security Centre named third-party cyber risk as one of their top five priorities for boardrooms to address, in addition, It is estimated that 65% of all security breaches can be traced back to a third party in the supply chain. The risk posed to your organisation by suppliers, partners and contractors, has come under the spotlight following some extremely high-profile and costly cyber breaches, it also clear from regulation, that to meet compliance standards, simply blaming a third party when that inevitable incident happens, is not an option. In this session Malcolm will look at how supply chain risk has evolved, citing real examples and will discuss how governance, due diligence and best practice can reduce your cyber risk and protect your brand reputation.


Managing third-party risk

Malcolm’s round table session will allow delegates to ask any questions they may have on how to assess, monitor and manage third-party cyber risk. They can also discuss how to remediate when the worst case scenario does happen, including breach planning, regulatory response, and contractual enforcement.

More about Malcolm…

Malcolm is Director of Cyber Advisory at ITC Secure. He provides strategic cyber security and communications security advice to senior corporate and private clients. Prior to joining ITC, Malcolm had a distinguished career with the UK intelligence services, including tours in Iraq, Pakistan and more recently in Afghanistan leading counter terrorism cyber security teams. Malcolm is a recognised expert in cyber security, communications security and intelligence. He leads ITC’s Cyber Thought Leadership and is a regular commentator on the BBC and in the mainstream and specialist media.

Refund and gift card scams – how are you safeguarding your teams and profits?: Colin Peters – Group Head of Trading Losses, WHSmith


Retailers are seeing a large increase in scams through refunds and gift cards whilst exploiting vulnerable customers. How are you and your business addressing these challenges and safeguarding your teams and profits from the scammers?

  • How do you manage fraudulent transactions?
  • How do you communicate and address scams involving the general public bringing potential
    • Reputational risk to retailers
    • Financial loss to the general public
  • What protective measures have you against gift card swapping?
  • How do you prevent Apple Pay misuse?

More about Colin…

Colin has spent 33 years within the FMCG Retail environment. Experiences cover Store Manager to Area Manager, Central Operations Manager to Group Head of Loss Prevention. Following the disbanding of the Loss Prevention team 7 years ago, Colin led a new and innovative approach to shrink management, achieving 75% reduction in trading losses through focusing on new technology, data driven investigations , managing accountability through key stakeholders, networking  and full and unequivocal engagement of field teams.

The role of the National Business Crime Centre: Patrick Holdaway – Chief Inspector & Head of Operations, National Business Crime Centre



The role of the National Business Crime Centre

As the NBCC’s new operational lead, Patrick will update retailers on police/retail partnership initiatives.


Solutions to reduce violence on retail staff

This session will be used to identify good practice and discuss how the police and retailers can improve engagement and information sharing to reduce violence against staff.

More about Patrick…

Patrick Holdaway is a Chief Inspector from Hampshire Constabulary on secondment to the National Business Crime Centre, which is hosted by the Met Police. Patrick’s 23 years’ in the police have been in a variety of uniformed roles but always with a focus on partnership working.

Having been the business crime lead for Hampshire since 2014, Patrick has worked closely with a number of national business and agencies and developed and chaired the Safer Hampshire Business Partnership, which is made up of police, partners and businesses to identify, understand and prevent business crime.

Patrick became the operational lead for the NBCC in December 2018 and aims to embed a focus on business crime in policing, targeting the issues that affect businesses so allowing them to prosper and help the communities they serve.  

eBay’s Global Asset Protection – building on retail partnerships: Alicja Smardz – Asset Protection Investigator, eBay


In this presentation Alicja will share information about eBay’s Global Asset Protection (GAP), what it does and how the business model impacts on criminal investigation. She demonstrates how eBay’s approach differs from a traditional retail perspective, using case studies. She then goes on to consider how eBay is working with retailers currently, and future partnership plans.

More about Alicja…

Alicja Smardz has been with eBay for eleven years, on the Global Asset Protection team for nine of those years. She is responsible for eBay’s relationships with retailers and tackling the issue of stolen items.

Contemplating the end of cash as a payment method?: Louis Fouché – Profit Protection and Internal Controls, EAT



Some commentators are predicting the collapse of the UK cash payments system within two years.  But could other developments, such as the introduction of Strong Customer Authentication in September this year, contribute to making cash a more attractive option again? In this discussion Louis will explore the practical implications for retail:  

  • Are we heading into an area where cash payments heading out?
  • Plastic and mobile payments, quick and painless or a bigger headache? 
  • The introduction of Strong Customer Authentication (SCA) under the Second Payment Service Directive (PSD2): will this contribute to frictionless transactions or, convince customers to carry cash again? 
Mental health and Loss Prevention – dealing with some common scenarios: Terry Streather – Director & Head of Training, Oakwood Training


Following on from his presentation on LP and mental health, Terry will lead a round table discussion that will explore the topic further. He will consider some increasingly common scenarios that occur within the employee theft situation, and how best to handle them.  For instance, what happens if during the interview following a theft, the employee discloses diagnosed depression and produces a doctor’s note? Terry will use case law and best practice to explore how best to handle this situation, leaving participants with a clear understanding of their options. 

How to Manage Risk in Your Distribution Centres: Steve Teatum – Head of Loss Prevention, Warehouse and Distribution, Next



Distribution Centres are the engines that drive the growth in online retail – a channel that is becoming ever more important. However, increased demands on what Distribution Centres need to do to support their businesses in the competitive online world, are stressing risk management systems in ways unheard of just a few years ago.

Next Plc is one of the online success stories of recent years, with sales delivered by its distribution centre of £1.5Billion last year – up 18% on the previous year and climbing. Steve Teatum, Head of Loss Prevention – Warehouse and Distribution for Next, explains how risk management has to help deliver an improved employee experience to retain workers essential to the business’ success whilst simultaneously mitigating risk around a workforce that statistically represents one of the greatest potential areas of loss.

In this cutting edge presentation Steve provides insights into how his business handles the technological, cultural and procedural challenges faced by modern multi-channel retailers to achieve outstanding business success.  


Steve will follow his presentation with a round table discussion which will provide an opportunity for delegates to discuss points with him in more depth.

How to stop Pharma Fraud: Luke Hudman – Group Loss Prevention Manager, McKesson UK


The cost of fraud in the NHS is £1.9bn a year and the newly appointed NHS Counter Fraud Authority is charged with reducing this. By working with companies who support the NHS with Pharmacy, Optical, Dental or other services we can “See it, Report it, Stop it”.

  • How can we support the reduction in cost?
  • What are the key areas for focus?
  • How would you monitor improvements?
  • How would you communicate?
  • What tools are available to us?

About Luke…

Luke Hudman served in HM Forces Army for 10 years, spending time in Norway, Falklands, Germany and served in Operation Desert Storm N Iraq – South Turkey (1990-1). On leaving the Army, Luke spent time with various uniformed guarding companies providing services for MOD Abbeywood and Orange Mobile phones head office in Almondsbury to named but two, before starting his career in retail security with ASDA Stores Ltd. While working with ASDA he was promoted to Profit Improvement Manager responsible for H&S, Trading Standards, Security and Administration (P&Ls). After a number of successful years with ASDA he moves to MAKRO Self Service Wholesale to support the start-up of a new Loss Prevention Team. During his time at MAKRO an opportunity was presented to work with Lloyds Pharmacy.

After nearly 15 years with Lloyds Pharmacy he has seen many changes in the Pharmaceutical industry and the NHS. Luke now Group Loss Prevention manager, supporting 10 business, which including a retail sector comprising over 1,500 retail outlets and a wholesale sector with 17 warehouses. This role has provided many challenges and upskilling, which has included the Loss Prevention Managers in the team. During his time as GLPM Luke has taken on the role of Counter Fraud Specialist for the Group required by the NHS contract, which has provided new insights into fraud and built relationships with the newly appointed NHS Counter Fraud Authority.

Data management and insight in the retail environment: Chris Carter Brennan – CEO, CONXTD


Processing data is always time consuming.  97% of respondents in a CONXTD survey agreed that providing real time reports can improve Customer Service, 75% agreed that it would help to reduce the amount of resource spent on collating and analysing reports, amounting to 4-8 hours a week. Want to learn more about the value of moving to a Cloud based system to monitor security across your entire retail estate? Join this session to share insight on:
  • Dangers of fragmented data and siloed data
  • Benefits of having data in the cloud; how much increasing pressure there is with the Volume of data, the Velocity at which data grows (real time) and the Variety of data that needs analysing 
  • Each of these issues overwhelms businesses that do not adopt a Cloud approach to assist in turning this data into useable, actionable information across different user groups
  • How retailers need to have a single source for all their data across their entire estate. 
More about Chris…
Chris has worked in Data Communications for 20 years and seen the evolution of networks and data from PSTN to ISDN, broadband, mobile and Cloud Computing. Chris was CEO of WebWay until the CSL Group purchased the company in 2018. Chris and members of his Senior Management Team (Sales, Development and Marketing) moved to CONXTD to build the business, an IoT platform, focused on the Fire and Security Market today.
Collaborating against the rise of crime: Andy Massey – Commercial Director, Innovise & Jason Trigg – CEO, Amberstone Guarding


Andy and Jason will lead a discussion on how technology can/should enable the sharing of crime intelligence between retailers, security providers and national organisations (such as the NBCS or Police), to work together to collaboratively drive down crime within Retail. The current landscape is that each of these functions often act independently of each other with data in silos, which limits the visibility of crime across the UK. By using technology to work together and share intelligence, they will discuss what strategies and ideas retailers, security suppliers and the police need to have in the quest to reduce crime.

How to tackle shoplifting – at the POS and in-aisle: Vera Merkatz – Lead Business Developer and Razwan Ghafoor – CEO & Co-founder, ThirdEye


Vera and Raz will review the latest findings about retail loss connected to shoplifting and newer forms of it: why, where, how. They will go on to discuss tested and proven ways to effectively tackle the issue with (and without) technology.

  • Learn more about how and why shoplifting is changing and becoming a bigger issue 
  • Understand new challenges connected with implementation of store tech such as self checkouts
  • Learn with and from peers by sharing best practices
  • Learn more about new ways to effectively tackle shoplifting.

More about Vera…

Vera is the lead business developer at ThirdEye, responsible for its overall growth strategy and execution. She joined the company over a year ago whilst finishing up her MSc in Consumer Analytics at the University of Leeds. She has a professional background in marketing, having worked in both corporate (Red Bull & L’Oreal) and startup environments in three different countries, specialising in retail and analytics/data science, before joining ThirdEye.

More about Raz…

Raz is the CEO and founder of ThirdEye. He studied at Imperial College, worked as an undergraduate AI researcher, graduated with a MEng in Machine Learning, then spent some time working for an investment bank in Zurich. During his studies he worked part-time in retail and noticed that visibility for in-store staff was very poor in most shops and that existing CCTV cameras were massively underutilised. So he founded ThirdEye with the idea of using AI and computer vision to automate the analysis of said cameras, thereby increase store visibility and generate new insight for retailers that should help them reduce cost and make staff more efficient.

Managing the risks of self-service checkout: Ken George – EMEA Business Development Manager, Appriss Retail


Self-service is the future, but it involves risk. Self checkout terminals’ global sales increased by 67% in 2016. Certain retailers who were steering 30% of shoppers to self checkout lanes are now steering 70%. Retailers report that 1% increase in utilisation leads to 1 basis point increase in shrink. This discussion will cover:

  • Balancing the promise of frictionless self-service while maintaining control of risk of shrink.
  • Developing a ‘consumer trust score’ to guide decisions about which controls can be relaxed to reduce friction.
  • Data-driven vs. camera-driven fraud prevention.
  • Applications of artificial intelligence in determining how to handle a self-service transaction.

More about Ken…

Currently the EMEA business development manager for Appriss Retail Ltd., Ken introduces the world’s top retailers to the newest developments in advanced retail analytics including EBR, artificial intelligence, case management, and returns fraud. Ken has more than 30 years of experience in the computer services industry encompassing SaaS solutions, marketing, and sales. He is expert in business intelligence, analytics, and data visualisation.

We’re not just the company cops! How can we shape perceptions of LP in the wider business?: Dave Pardoe – Head of Loss Prevention, Card Factory and Retail Risk Director of the Year 2018/19



Today’s risk management role is increasingly central to the business. But how do we communicate this changing role and help shape perceptions of stakeholders towards LP as key, credible business players and not simply the company cops?

  • Invited to the table – first time every time?
  • Positioning loss risk as an organisational forethought.
  • Demonstrating transferable skills.
What fraud prevention will look like in a post PSD2 world: Yaela Garr – Business Development Manager, Riskified


The PSD2 implementation deadline is nearing, and there is plenty that can be done to prepare. In this round table, Yaela will discuss the operational, as well as the strategic impact that PSD2 will have on eCommerce operations, and will provide insights to help EU merchants prepare as well as minimise any negative impacts.

  • Practical implication of PSD2 regulations on eCommerce transactions
  • The differences between Strong Customer Authentication (SCA) and Transaction Risk Analysis (TRA)
  • Which orders are exempt from SCA under PSD2
  • Understanding where the liability lies after regulation takes effect
  • The benefits of reducing fraud rates before implementation in September 2019
  • Ways to optimise conversion rates while still abiding by regulations
  • Concrete steps that can be taken now to prevent losses in the customer journey

More about Yaela…

Yaela Garr is a Business Development Manager at Riskified, a leading eCommerce fraud prevention company, turning shoppers into customers by improving conversion and preventing loss at all stages of the customer journey.

Riskified helps eCommerce merchants including, Foot Locker, Matches Fashion, Gucci, and many other global brands to approve more online transactions. 

Prior to working at Riskified, Yaela worked as a Business Consultant and Mentor helping start-up companies in accessing new markets and recruiting partners for their product. She was also Head of the British Desk at an Educational Tourism Company. Yaela holds an MBA from Tel Aviv University.

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“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
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“I thought the boldness of the Adidas presence was exactly what I’d like to experience in the future, honest and open information sharing at it’s best! The survey piece delivered by Paul B was nicely positioned and I look forward to its content.”

Attending retailer
Retail Risk – London

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