LONDON SPEAKER PRESENTATIONS

Megatrends in Risk Management

OVERVIEW

Explore the trends and technologies that are transforming risk management in the retail revolution.

Special guests include:

Victoria Wilkes
Head of Security
Primark

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Victoria Wilkes

Victoria has a career spanning more than 20 years in the retail/commercial manned guarding, CIT and remote monitoring sectors with an international remit. Victoria creates inclusive security solutions combining physical-guarding, technology and systems, which she is highly passionate about.

I guess I always wanted to fight crime and injustice (perhaps watched too many episodes of The Bill growing up!)  Originally, I wanted to join the Police, so my father told me to get some university of life experience first.  Getting a job in security seemed a logical first step, so I started working for a security company at a warehouse on the gates.  That journey has lead me to my current role as  Head of Security for Primark internationally.

I’m always excited to learn and hungry to develop. To make security fit for the future,  I believe in building a clear strategy while constantly innovating, progressing, listening and supporting ideas which drive the business forward. My career path in the security industry has been an amazing journey for me.

CLICK FOR VICTORIA'S PRESENTATION DETAILS

What does Security look like after a pandemic?

The inevitable change within global retail security has been accelerated by the pandemic and the challenge to get the most from budgets has now become a priority for many high street retailers.

There is a growing need to heighten the retail experience for shoppers while understanding that we are experiencing changes in customer behaviour. Greater levels of anxiety among shoppers has resulted in increased delinquency and aggression on the high street.

Retail security teams are now tasked with the responsibility to make shoppers feel safe, to control shrinkage in a much more complex supply chain and to circumvent myriad obstacles that the latest retail environment demands.

This is an opportunity to be seized!

PANEL DISCUSSION

Ron Delnevo (CHAIR)
Chairman
Cash and Card Consultants

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Ron Delnevo

After gaining experience at Board level at a number of companies, including participation in an IPO, Ron led the MBO which created UK independent ATM operator Bank Machine in 2003. He led the company until 2012.

During this period, Ron also served as a Director of the UK Payments Council for 3 years.

In 2014, Ron founded Cash and Card Consultants. His main project currently is leading the UK launch of Swiss Fintech Sonect.
Ron, who has a special focus on payments and Payment Choice, regularly speaks at leading events and is a prolific contributor to both financial services publications and academic journals.

As well as his consultancy work, Ron currently serves as Chairman of CaLP, an organisation established by some of the world’s leading charities to optimise the use of cash in humanitarian aid.

Ron is also a member of the Board of the UK Cash Supply Alliance, an organisation founded to support a continuing role for cash within Payment Choice.

Ron takes a keen interest in politics and economics, enjoys travel and loves sport, especially his beloved Heart of Midlothian Football Club.

Panellists

Debbie Smyth
Freelance Consultant

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Debbie Smyth

Debbie has worked in the ATM industry for over 30 years, starting at FTS, a founder member of LINK, managing new members as LINK incorporated the previous networks operated by the major UK banks. Debbie then moved to a major independent ATM operator, overseeing their acceptance into the LINK network. Following a management buyout, Debbie continued her role as Operations Director of Bank Machine, with close involvement in all aspects of cash logistics, hardware and software, customer service, security and business strategy.

Debbie is now a freelance consultant, working for banks, equipment manufacturers and transaction networks, including Fujitsu, Auriga, LINK, Bank of Ireland and ATM Industry Association.

Before the ATM world, Debbie was a linguist and researcher at the British Library, and a designer and implementer of automated library systems around Europe. In her spare moments she is a keen travel writer and award-winning photographer, with a particular passion for street and urban photography, and it is not unusual for an ATM or two to appear in her images.

Martin Smith
Strategic Account Director
Cennox

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Martin Smith

With over 15 years of senior management roles across a variety of sectors, Martin has built his career on strategic and innovative successes in B2C & B2B environments.

Starting his career in Retail Banking, Martin worked through Natwest branch roles into Regional Management, and then began operational and strategic leadership progression leading key projects in performance analysis, audit and product development. Martin was then head-hunted to join Santander at the time of the acquisition of Abbey National and Alliance and Leicester to support the creation of the branch network operating model in the UK working with global teams to build, define and implement this across the UK.

Martin went on to lead senior operational roles in core retail namely with Marks and Spencer, leading specialist projects and new concepts aimed at driving core productivity, operational and cost efficiencies in some of the landmark stores in Central London.

Martin was then head-hunted to join Metro Bank to drive their growth strategy, where he played a key role in the development of the store operation, growing the network to new regions and from 19 to 72 stores. He was a key stakeholder in the successful bid for the Williams and Glynn innovation fund which secured funding of £120 million to drive innovation and competition into the market. It was through this that he joined a key partner in the Cash In Transit industry as their Head of Commercial Strategy.

Martin is now Strategic Account Director at Cennox supporting businesses across sectors driving innovation and growth strategies as well as leading the Cennox Retail division.

CLICK FOR PANEL DISCUSSION DETAILS: The Benefits and Risks of a Life without Cash

The Benefits and Risks of a Life without Cash

Ron will open the discussion with some historical perspective and a brief analysis on where we stand today regarding Payment Choice. He will then invite two panellists to advocate for, and against, ‘cashless’!

Brett Elliott
Head of Loss Prevention – Warehouse & Distribution
Next

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Brett Elliott

Brett joined Next in June 2019 as Head of Loss Prevention for Warehouse & Distribution, he heads up a team of Loss Prevention Managers and Officers that look after the 15 Next sites around the country, at Next we do invest in their Loss Prevention team and it has grown from 165 heads in 2019 to 182 heads to current date.

Prior to working for Next he worked for Walmart for 5 years and worked in the International Asset Protection team working with all the International markets on Warehouse, Retail & Online Risk & Loss, he was promoted to a Senior Manager in Walmart after 14 years working in ASDA where he held roles in Retail & Warehouse Loss Prevention.

CLICK FOR BRETT'S ROUND TABLE DETAILS

Distribution Centres (Retail & Online Fulfilment) the Risk and LP challenges
Brett Elliott – Head of Loss Prevention, Warehouse & Distribution, Next

Retail is continually evolving and the role of the Distribution Centre is now key not only to fulfilling Retail store stock but Online Customer Orders as well. Yet the challenges of Risk Management in this complex and highly charged environment are not widely talked about. Join Brett in a discussion about how to safeguard the business while balancing competing stakeholder interests.

 

Sarah Cork
Group Commercial Director
Lodge Services

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Profit Protection post Covid: putting a strategic plan in place

Sarah will consider some of the challenges that lie ahead as we emerge from the pandemic. Will additional resources be required to manage an expected increase in internal theft due to families facing debt and financial challenges after the lockdowns? How do you measure your losses and are you reacting to shrinkage and cash loss? Should you have a strategic plan in place to manage the surge?

Data privacy and cybersecurity

Special guests include:

Isabel Ost
Director, Data Protection Lead
KPMG Law, part of KPMG LLP

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CLICK FOR ISABEL'S PRESENTATION DETAILS

Whatever happened to GDPR?

A legal update on how it affects your business.

Peter Erceg
Senior Vice President
Global Professional Risk Solutions

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Peter Erceg

Peter Erceg joined Lockton’s Global Cyber & Technology team in June 2016. He assists clients with their understanding on the technical and business risks in Information and Cyber Security. Peter is based in London and works with clients across the globe.

Peter joined Lockton from EE, the largest telecommunications company in Britain. As the CISO he was responsible for the security of the companies and their customer’s information. He led a team that covered all areas of Information and Cyber Security, Technology Risk Management and Business Continuity for the company. At his time at EE Peter also headed up Enterprise Architecture, Integration and Deployment of the Radio Network while maintaining his CISO responsibilities.

Prior to joining EE Peter was the VP of Information Security at Visa Europe, responsible for the protection for Visa’s sensitive data for the company which had a turnover of over €1 trillion per year.

Peter is recognised as one of the leading CISO’s in the world; he sits on customer advisory boards globally and often speaks during events such as RSA Security week in San Francisco.

Based in London, Peter is originally from Auckland, New Zealand.

CLICK FOR PETER'S PRESENTATION DETAILS

IT Security in Retail

In this talk Peter, a global expert on the technical and business risks in Information and cyber security, will identify the key IT Security risks, the attacks and the trends in the retail sector and identify the basics components to keeping your organisation secure.

Protect stores and create opportunities with the latest solutions

Special guests include:

Zarah Adato-Barber
RFID Strategic Development Manager
Marks & Spencer

Ben Hodges
Systems & Operations Manager
Marks & Spencer

Business resilience

Special guests include:

Chris Butler
Lead Principal Consultant, Risk, Resilience & Security
Sungard Availability Services

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Chris Butler

Chris has worked as a consultant in Resilience and Security since retiring from 20 years of military service in 2012. Initially working in high-hazard industries, notably the UK’s nuclear sector, he specialises in helping Board-level Executives to improve and develop their leadership in a crisis, with a focus on cyber risk. Chris also helps our clients develop their strategies and frameworks for organisational and operational resilience, including leadership development and full lifecycle Business Continuity implementation. Since joining Sungard Availability Services in 2016, Chris has worked with customers in finance, insurance, healthcare, not-for-profit and automotive sectors. He is a fluent French speaker who has a number of clients in Sweden, France, Belgium and Luxembourg, in addition to clients in the UK.SC cleared, Managing Successful Programmes (MSP) practitioner, Management of Risk (MoR) practitioner, Change Management, Fellow of the Institute of Leadership and Management and qualified/certified Level 7 Executive Coach and Mentor.

Member of the Business Continuity Institute. Certified Information Security Manager (ISACA).

 

CLICK FOR CHRIS'S PRESENTATION DETAILS

Crisis leadership: why effective communications are at the heart of any good crisis response

When so much of a crisis response is judged by the communications, preparation ensures that you are ready when crisis strikes. A rapid and effective communications response in times of crisis is not just desirable, it is obligatory. In this session, we will look at some recent case studies and explore the risks for leadership teams in poor crisis communications. From social media challenges to ensuring internal messages are aligned, there is much for the crisis management team to do.

Online fraud

Special guests include:

Andrew Wainwright
Head of Online Profit Protection
Next

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Andrew Wainwright – Head of Online Profit Protection, Next

Andy has worked in the fraud industry for the past seventeen years and has significant experience in leading the investigation and prevention of internal and external crime within the financial, insurance, telecommunication and retail sectors.

He has implemented new fraud strategies within financial organisations across multiple delivery channels for both cash and credit, leading to considerable cost savings.

He is a regular speaker at industry events and a member of the editorial board of Loss Prevention Magazine in the UK. His team have won the Online Profit Protection team of the year for the last two years.

 

CLICK FOR ANDY'S PRESENTATION DETAILS

Online fraud: lessons from lockdown

Andy discusses how fraudsters changed their modus operandi in response to the lockdown – and what Next did to adapt its response. This led to some very interesting results, which impacted multiple retailers.

Paulo Schmetzer
Head of Sales
Fraugster

CLICK FOR PAULO'S ROUND TABLE DETAILS

Winning at the checkout: how to use AI to avoid blocking good customers

  • How to measure false positives (the number of good transactions and customers you are blocking)
  • How AI data enrichment gives you a much clearer picture of transaction risk and helps you to make better decisions
  • And a short summary of the different risks we see by payment method, with a focus on BNPL (which is growing massively)

Masha Cilliers
Payment Industry Specialist & Partner
Be

CLICK FOR MASHA'S PRESENTATION DETAILS

Evolving online fraud management to combat latest fraud trends

The presentation will start with an industry overview of key emerging online fraud trends, examples and statistics for 2020 both in the UK and globally and will follow on by providing merchants with tips on how to successfully minimise losses and combat the fraudsters.  

Martin Smith
Strategic Account Director
Cennox

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Martin Smith

With over 15 years of senior management roles across a variety of sectors, Martin has built his career on strategic and innovative successes in B2C & B2B environments.

Starting his career in Retail Banking, Martin worked through Natwest branch roles into Regional Management, and then began operational and strategic leadership progression leading key projects in performance analysis, audit and product development. Martin was then head-hunted to join Santander at the time of the acquisition of Abbey National and Alliance and Leicester to support the creation of the branch network operating model in the UK working with global teams to build, define and implement this across the UK.

Martin went on to lead senior operational roles in core retail namely with Marks and Spencer, leading specialist projects and new concepts aimed at driving core productivity, operational and cost efficiencies in some of the landmark stores in Central London.

Martin was then head-hunted to join Metro Bank to drive their growth strategy, where he played a key role in the development of the store operation, growing the network to new regions and from 19 to 72 stores. He was a key stakeholder in the successful bid for the Williams and Glynn innovation fund which secured funding of £120 million to drive innovation and competition into the market. It was through this that he joined a key partner in the Cash In Transit industry as their Head of Commercial Strategy.

Martin is now Strategic Account Director at Cennox supporting businesses across sectors driving innovation and growth strategies as well as leading the Cennox Retail division.

CLICK FOR MARTIN'S ROUND TABLE DETAILS

The importance of customer choice

  • Cash, card and digital payments… how do we meet the requirements of an ever changing payments landscape?
  • How do we maximise operational efficiencies without impacting on customer experience?
  • How can innovation keep me ahead of the competition, whilst meeting the ever changing demands of the customer?

SecuredTouch
Speaker TBA

CLICK FOR SECUREDTOUCH'S ROUND TABLE DETAILS

Detecting Account Takeover is Completely Different from Payment Fraud Detection

As fraudsters continuously diversify their attack methods, Account Takeover has become an increasingly more difficult challenge to detect and to proactively prevent. Monetising earlier in the customer journey, bypassing traditional fraud detection, without needing to make a traditional payment. What’s more, the proliferation of mCommerce has added another layer to this already complex threat landscape.

In this roundtable we will discuss:

  • Diversification of Account Takeover attack methods
  • The fraud flow of pre-transaction monetisation
  • Relying on static data vs dynamic data
  • Achieving early detection to reduce friction and improve the customer experience

SUSTAINABLE RETAIL

OVERVIEW

The world is more aware today than ever before of the devastating environmental impacts of waste. Waste is now one of the world’s most significant risks. Our climate, rivers and oceans, human and animal health, have never been under more threat.

Waste legislation and sustainability reporting requirements influence organisational behaviour and provide frameworks for managing and reducing impacts. This has initiated massive change in recent times for all property stakeholders.

Now, in most western countries, every property owner, manager, investor and stakeholder are obligated by law to know what waste is being produced, to take steps to follow the waste hierarchy, avoid waste to landfill, ensure transfers, transporters and destinations are compliant, manage cost, know where it is to be disposed of and how it will be treated.

Customers increasingly expect businesses to place the environment and sustainability at the heart of their business. Failure to do so presents a clear threat to brand trust and loyalty, whereas the opportunity is there to step up and stand out.

Waste is no longer only a cost, risk or threat to retail. It a measurable opportunity. An opportunity to reduce, recycle, generate revenue, and create efficiencies in your operations.

Special guests include:

Corin Dennison
Director, Global Profit Protection
adidas

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Corin Dennison

With over 27 yrs experience within the law enforcement / security arena, Corin served for 19 yrs within the UK Police Service as a Detective, specializing in all areas of major crime including Counter Terrorism, with secondments to the National Football Intelligence Unit (England National Team) and the Foreign Office training Iraqi Police Personnel in the Middle East.

From Global Corporate Investigations Manager for Burberry Ltd, he moved to a major German sports brand in 2013 and is currently the Director Global Profit Protection with responsibility for all aspects of Retail Compliance & Profit Protection, overseeing a retail estate of 2400 stores. His Global Profit Protection Team have recently won awards from OSPA & Retail Risk, and Corin is the LP Director of the Year 2019 awarded by Retail Risk. In 2020 he became a Director of Insight Retail Risk Consultancy and he regularly presents as a subject matter expert on corporate & retail security topics and holds the CPP qualification from ASIS International.

presentation: Sustainability – a new addition to the Risk Portfolio? CLICK FOR DETAILS...

Sustainability – a new addition to the Risk Portfolio?

Corin Dennison will introduce how retail brands are tackling the Sustainability topic with insights into waste management / plastic recycling / circularity programs, and asking the question: is this is a new addition to the Risk Portfolio for LP/PP teams? He will then lead a panel discussion on this topic.

Panel discussion: Sustainability – a new addition to the Risk Portfolio? CLICK FOR DETAILS...

Sustainability – a new addition to the Risk Portfolio?

Corin Dennison follows his presentation with a panel discussion on this topic.

Michael Foreman (PANELLIST)
Managing Director
Don’t Waste UK

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Michael Foreman

Corin Dennison
Director, Global Profit Protection
adidas

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Corin Dennison

With over 27 yrs experience within the law enforcement / security arena, Corin served for 19 yrs within the UK Police Service as a Detective, specializing in all areas of major crime including Counter Terrorism, with secondments to the National Football Intelligence Unit (England National Team) and the Foreign Office training Iraqi Police Personnel in the Middle East.

From Global Corporate Investigations Manager for Burberry Ltd, he moved to a major German sports brand in 2013 and is currently the Director Global Profit Protection with responsibility for all aspects of Retail Compliance & Profit Protection, overseeing a retail estate of 2400 stores. His Global Profit Protection Team have recently won awards from OSPA & Retail Risk, and Corin is the LP Director of the Year 2019 awarded by Retail Risk. In 2020 he became a Director of Insight Retail Risk Consultancy and he regularly presents as a subject matter expert on corporate & retail security topics and holds the CPP qualification from ASIS International.

Panel discussion: Retail Waste: risk or opportunity? CLICK FOR DETAILS...

Retail Waste: risk or opportunity?

Customers increasingly expect businesses to place the environment and sustainability at the heart of their business. Failure to do so presents a clear threat to brand trust and loyalty, whereas the opportunity is there to step up and stand out.

Waste is no longer only a cost, risk or threat to retail. It a measurable opportunity. An opportunity to reduce, recycle, generate revenue, and create efficiencies in your operations.

Collaboration

Special guests include:

Patrick Holdaway
Chief Inspector
Hampshire Constabulary

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Patrick Holdaway

Patrick Holdaway is a Chief Inspector from Hampshire Constabulary and has recently returned from a 2-year secondment at the National Business Crime Centre (NBCC). During his time at the NBCC Patrick worked across policing and government to raise the issues that affect business, in particular working to prevent violence, tackle organised crime whilst developing and sharing best practice between forces and the business community. Patrick was also the business engagement lead supporting OP Talla, the national policing response to Covid-19, during which he supported a wide range of business sectors and influenced national policy to support businesses in preventing crime.

CLICK FOR PATRICK'S ROUND TABLE DETAILS

Retail and Policy collaboration

Details to follow.

“I thought the boldness of the Adidas presence was exactly what I’d like to experience in the future, honest and open information sharing at it’s best! The survey piece delivered by Paul B was nicely positioned and I look forward to its content.”

Attending retailer
Retail Risk – London

“Best expo I have attended in a longtime. Unlike other expo’s Retail Risk was correctly focussed and not in anyway saturated with needless displays.”

Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

“I thought the boldness of the Adidas presence was exactly what I’d like to experience in the future, honest and open information sharing at it’s best! The survey piece delivered by Paul B was nicely positioned and I look forward to its content.”

Attending retailer
Retail Risk – London

“Best expo I have attended in a longtime. Unlike other expo’s Retail Risk was correctly focussed and not in anyway saturated with needless displays.”

Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

Global Partner
European Partner