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LONDON SPEAKER PRESENTATIONS

An introduction from our Joint Chair Gary Tattersall: Managing Director Europe – RFKeeper
Welcome to Retail Risk – London 2020.

It is my pleasure to introduce myself as joint Chair this year.

More about Gary..

Gary Tattersall, formerly the Director of Asset Protection and Risk Management at Jack Wills, as recently become the Managing Director Europe for RFKeeper, an RFID solution provider. 

Gary brings a wealth of experience from the retail sector having led the Loss-Prevention, Brand Protection, Inventory Control and Health & Safety teams at Jack Wills. Gary was responsible for introducing numerous policies and procedures, providing solutions to reduce loss and mitigate risk globally across the business. Gary’s strategic vision and pragmatic approach to risk management was key in driving improvements and efficiencies throughout the company. Most notably Gary was the strategic lead behind the Jack Wills RFID implementation program.

RETAIL HEALTH, SAFETY AND RISK MANAGEMENT AFTER COVID-19

Keynote presentation…

Corin Dennison – Global Head of Asset Protection, leading consumer sports brand

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PRESENTATION

OVERVIEW

According to Corin ”There has never been a better time to shine.”

The recent pandemic has fundamentally changed retail. Retailers have suddenly become responsible for risks that they never had to face before such as health, safety and risk management in queues, large numbers of executives working remotely from home, rapidly increasing online transactions with associated risks, and stores suddenly being rendered unviable.

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In addition retailers have to contend with rising expectations among investors and customers in terms of environmental policy, social responsibility and sustainable business models which have moved from a “nice to have” to business critical. And then there is the relentless pursuit of innovation to give customers what they want to buy, whenever and however they want to buy it; these are new routes to market with new, associated threats to match.

All of this, Corin asserts, provides an unparalleled opportunity for those whose remit includes health, safety and risk management to make themselves indispensable to their businesses and claim a seat at the top table. Never before have businesses been so dependent for their success on the effective management of risk. It is time for health safety and risk management executives to make their presence felt like never before.

ONLINE RETAIL – WHAT ARE THE NEW RISKS?

Special guests include…

Antonis Patrikios – Partner, Dentons’ Global Privacy and Cybersecurity Group (PANELLIST)

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PRESENTATION

John Lowe – Head of Risk and Health & Safety – GAME (PANELLIST)

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Andy Wainwright – Loss Prevention Manager, Next Directory, Next (PANELLIST)

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Brendan Abbott – Head of Retail, Travel and Leisure, Experian

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ROUND TABLE

Ed Whitehead – Managing Director, EMEA, Signifyd

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ROUND TABLE

Shahar Levy – Head Of Analytics, Fraugster

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ROUND TABLE

Michal Milner – Business Development Manager, Riskified

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ROUND TABLE

OVERVIEW

Digital Retail has accelerated into a new phase and many see the online consumer experience as critical to the success of any retail business going forward. But…

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what does this mean for those tasked with tackling online fraud and digital security in retail? What are the health, safety and risk implications for those retailers seeking to provide a quick, frictionless and enjoyable online experience to their customers?

H&S AND STORE AND FACILITY MANAGEMENT

Special guests include…

Sue Parker-Tantush Group Head of Safety at The Co-op (PANELLIST)

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PRESENTATION

Chris Phillips – CEO and Founder, The International Protect and Prepare Security Office (PANELLIST)

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Gareth Skinner – Head of Operational Risk, G4S Cash Solutions

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ROUND TABLE

OVERVIEW

From the beginning of the pandemic retailers have struggled valiantly to keep essential supplies available to the public and to provide an omnipresent reassurance that things will be normal again. However, what are the repercussions for retailers going forward: where every customer must simultaneously be treated as…

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a valued brand ambassador and potential spreader of disease that could see entire cities shut down? Retail health and safety takes on previously unimaginable challenges as it seeks to balance conflicting interests within the business – from the quarantining of returned stock to the management of queues on public land not demised to the business but for which it has become responsible?

AVERTING THE NEXT CRISIS: ENVIRONMENTAL RISK AND THE BOTTOM LINE

Special guests include…

Ellie Mulholland – Climate Risk Governance Team, Minter Ellison & Executive Director, Commonwealth Climate and Law initiative (PANELLIST)

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PRESENTATION

OVERVIEW

The pandemic has revealed our vulnerability to natural events, but it has also demonstrated a remarkable ability to adapt and reinvent. And whilst, understandably, efforts have largely focussed on issues arising directly from the pandemic, coming down the road is…

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a whole suite of challenges relating to the environmental practices and sustainability of businesses.

Public opinion suggests that consumers increasingly feel Covid-19 was Mother Nature giving us a “slap on the hand”, and expectations are high that businesses will emerge with renewed respect for environmental issues. But how do you meet those expectations going forward, starting with building climate risk you’re your governance and operations?

COMMUNICATING SECURITY TO BUILD TRUST

Special guests include…

Paul Williams – Head of Security, The O2 (PANELLIST)

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PRESENTATION

Geoff Grateley – Grateley Consulting Services (PANELLIST)

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OVERVIEW

A business that cannot demonstrate robust security credentials is a business that customers and employees will avoid. Good security communication builds trust with a business’ customers across all channels and deters those who might otherwise commit criminal acts against it.

VIOLENCE AGAINST STAFF

Special guests include…

Chief Inspector Patrick Holdaway – Operational Lead, National Business Crime Centre (PANELLIST)

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PRESENTATION

Michelle Douglas – National Retail Risk Manager, River Island

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ROUND TABLE

Tony D’Onofrio – CEO TD Insights (PANELLIST)

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Anthony Stronghill – Sector Director, Shopping Centres Business and Industry Interserve Support Services (PANELLIST)

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OVERVIEW

During a time of national emergency retailers have kept vital supplies available for the British public and provided a reassuring presence that normality can return…

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Backed by a legion of suppliers and support personnel, every day front line staff quietly go about their business to support their communities. And they have done that despite increasing danger to themselves of verbal and physical abuse.

So are we to accept that working in retail is now a dangerous occupation and how can retailers address the increasing levels of physical and verbal abuse in the workplace?

PROTECT STORES AND CREATE OPPORTUNITIES WITH THE LATEST SOLUTIONS

Special guests include…

Tony D’Onofrio – CEO TD Insights

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PRESENTATION

Michael Chambers – Global Senior Risk Manager

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ROUND TABLE

Kenny Long – UK Business Development Lead, Facial Recognition, Digital Barriers

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ROUND TABLE

Enrico Montagnino – Head Of Business Unit, EMEA, Anyvision

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ROUND TABLE

Yonatan Olsha – Director of Global Sales, Zebra Analytics

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ROUND TABLE

Stephen Howells – Director, Business Development & RFID Solutions, Northern Europe, Checkpoint Systems

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ROUND TABLE

Steven Smith – Managing Director, Sterling EMEA

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ROUND TABLE

Guy Thorne – Sales Director, UK & Ireland, Cennox

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ROUND TABLE

OVERVIEW

Technological innovation offers retail health, safety and risk managers a continuous stream of opportunities to improve performance whilst driving down costs. How should modern retailers go about embracing the best new technologies whilst avoiding embarrassing, and potentially costly, flops?

THE NEW NORMAL: RISK AND REMOTE WORKING

Special guests include…

Terry Streather – Director, Oakwood Training 

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PRESENTATION

OVERVIEW

Technological innovation offers retail health, safety and risk managers a continuous stream of opportunities to improve performance whilst driving down costs. How should modern retailers go about embracing the best new technologies whilst avoiding embarrassing, and potentially costly, flops?

HOSPITALITY – THE NEW RULES

Colin Brown – Head of Fraud, Stonegate Pub Company

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ROUND TABLE

Alan Grocott – UK/EU Instructor, Wicklander-Zulawski Interviewing Courses

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ROUND TABLE

OVERVIEW

Hospitality has a particularly fine line to tread. How do you enforce safety procedures without detracting from your guests’ enjoyment of their experience?

“I thought the boldness of the Adidas presence was exactly what I’d like to experience in the future, honest and open information sharing at it’s best! The survey piece delivered by Paul B was nicely positioned and I look forward to its content.”

Attending retailer
Retail Risk – London

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Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

“I thought the boldness of the Adidas presence was exactly what I’d like to experience in the future, honest and open information sharing at it’s best! The survey piece delivered by Paul B was nicely positioned and I look forward to its content.”

Attending retailer
Retail Risk – London

“Best expo I have attended in a longtime. Unlike other expo’s Retail Risk was correctly focussed and not in anyway saturated with needless displays.”

Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

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