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Stockholm speakers – more to be announced…

An introduction from our Chair: Erik Jerker Engstrand, CEO and Founder, SAFE Shopping Centers Group
Welcome to Retail Risk – Stockholm 2018.

It is my pleasure to introduce myself as this year’s Chair for Retail Risk – Stockholm.

More about Erik…

Broad international management experience, previously worked as Head of Group Security for Lindex retail supporting the expansion into eastern Europe and in Russia. Worked in Russia as Country Risk manager for IKEA shopping centers, with implementing standards and risk frameworks. 25 years of risk and security management experience across international business markets. Board certified in security management and certified risk manager.

Retail Risk – Global Survey: Paul Bessant, Founder, Retail Risk

Be among the first to take part – and benefit from – the Retail Risk – Global Survey. Since 2011 Retail Knowledge’s surveys of retailers primarily in the US, UK and Australia have become an indispensable tool for the industry to benchmark operations and find practical ways to beat fraudsters. Now the survey is going global, real time and widening its remit to cover the risk arena – to produce the most timely, accurate and relevant material ever available on all aspects of retail risk.

Using latest polling technology, the survey canvasses information from delegates at the conference and publishes the results in real time at the event. The material is then compiled into a detailed report.

Retail Risk Exclusive! A global insight from adidas – emerging threats to retail and brands: Corin Dennison, Director Global Profit Protection & Investigations, adidas Group

If you are looking for patterns across a global retail network, then nobody is better placed than the man leading Profit Protection at adidas, Corin Denison.

Corin’s business constantly battles ‘bad guys’ of all creeds and nationalities around the globe. For Retail Risk – Stockholm Corin shares, frankly and openly the trends in retail opportunities and the risks that are emerging across his business, with particular reference to Europe.

What are the coming challenges retailers need to prepare for, trends such as attacks using violence or threat of violence to an employee if he does not allow a crime to take place, as well as the more sophisticated crimes. What are the factors leading to increased criminal activities around stores? What is happening in terms of insider crime?

This is a session no asset protection professional can afford to miss.

Former Walmart Director of Operational Execution to keynote at Retail Risk – Stockholm 2018

During the last 14 months of his nearly 22 year career with Walmart, Brand Elverston worked as the Director of the then newly created Operational Execution Team with responsibilities of evaluating the execution and effectiveness of key, strategic company programs at store level.  Retiring from Walmart in March of 2017, he is now the Founder/Principal of Elverston, LLC.

Brand is uniquely qualified to talk about how risk managers are having to adapt their operations in order to deal with changing threats. And he explains how senior management has to support this function like never before; to enable them to protect the business and becoming facilitators of business initiatives rather than obstacles to them.

 “Most senior executives have only a loose idea of what risk management is all about. As a result, many Boards do not see the real scale of danger that is emerging. Today organised crime doesn’t just represent a threat to profits, but has the potential to cripple long-establish businesses and destroy brands – as recent events have shown. As a result, the true value of loss prevention cannot and should not be under estimated, although currently it generally seems to be, especially at Board level,” commented Paul Bessant, Founder of Retail Knowledge and organisers of the Retail Risk – Stockholm conference.

Brand explains from his own many years of top level, international experience at the world’s largest retailer the relationship between digital and physical retailing and, most importantly, why all businesses need to consider having Loss Prevention expertise on the Board to protect their brands and succeed in the modern retail age.

The case for Whole Body Imaging – the last line of defence in an integrated LP program: Geoff Gritton, Sales Manager, Thruvision

A large warehousing environment staffed with known or temporary worker populations is a unique challenge generally mastered only by seasoned LP professionals.  Whether large or small scale, virtually all traditional security strategies in this environment involve a layered approach comprised of HR policy, training, control systems, conventional security technology, and most of all, supervisory vigilance.  Though each of these components is without doubt necessary, they often fail to detect what whole body imaging systems can easily reveal.  Stand-off screening, high throughput, diverse non-metallic detection, ease of training, and rapid deployment are only a few of the many reasons why whole body imaging can prove incredibly effective.

In this session, you will learn how this remarkable technology not only reduces overall shrink, but also boosts worker safety, bolsters morale, preserves brand integrity, protects valuable intellectual property, and delivers a quantifiable return on investment.

More about Geoff…

Having been involved with Digital CCTV manufacturing  since the mid 1990’s Geoff has a Sales track record that is second to none within the rugged arena of CCTV. He has managed to build relationships and form partnerships that still serve him to this day, and with the industry rapidly changing to network and IP driven solutions for their security requirements he is able to offer his contact base the solutions that suit them and their requirements. Geoff takes the view that a customer well served and looked after in a courteous and professional manner are more inclined to want to do more business with him.

Having sold and advised to some of the biggest Public sector organisations in the World, This also includes New Business Sales to Resellers up to and including Board level. Many of these included providing the FULL Solution sales.

His successes include the first digital CCTV recording systems within the Palace of Westminster and other Government Agencies. Ford Motor Company was also rolled out to include their EMEA sales offices, Royal Courts of Justice, and PSNI.

During 2012 Geoff took a pivotal role in securing the CCTV Wireless solution that Digital Barriers along with their Leading provider partners. Honeywell and Anixter delivered to LOCOG for the Olympic Games, 14 remote sites and the Olympic Park.

Geoff saw his move as Sales Manager EMEA to UDP Technology as the opportunity to bring everything from the past 14 years together.

Working with the Razberi Technologies team, in ensuring that the next step to IP of the CCTV industry is as smooth as possible.

Geoff’s move to Veracity will helped his network and their legacy CCTV move to the IP platform, whilst still being able to use their existing cabling infrastructure.

Since October 2017 Geoff has been with Thruvision which has become the Worlds Number One People screening camera, and is fast becoming the “go to” system in the loss prevention market.

A Digital Crime Whodunnit - How to Fight On-line Fraud & Chargebacks: Skip Myers, Director of Loss Prevention/Risk Strategy, Microcenter

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In this presentation Skip reveals his ground breaking approach to investigating digital crime; one that has already received accolades from law enforcement and security professionals from around the globe.

“A digital crime scene is still a crime scene; it is human crime… online. Many times problems are left unresolved simply because the approach of an investigator needs to be realigned to the digital environment. However, once investigators understand this new approach they can use their existing skill sets, with minor tweaks, to get far, far better results than they have previously.”

In this world first, which precedes the publication of Skip’s new book, How to Investigate the [digital] Crime Scene, Skip will explain how this approach has been used to deal with CNP fraud and chargebacks with great success in his US business – Microcenter.

This presentation provides practical tools that you can take away and apply in your businesses the very next day.

Insights into efficiency – cutting costs, building sales and managing risk: Graham Swallow, Retail Segment Lead, Axis Communications

How can Retail reduce the ever-increasing costs of serving the customer while also managing the risk? Graham considers how retailers can invest in the right solutions to optimise operational costs while improving sales and profitability.

More about Graham…

Graham Swallow is the Retail Segment lead at Axis communications covering the Northern Europe region. He has a thirty year career in Retail Loss Prevention, Investigation and Security, with experience in end to end retail profit improvement projects; Graham has worked in the Royal Airforce, Retail and Logistics, applying his expertise and experience to improve security, safety and nett profit through the management of consistent process. His role at Axis is to support the retail segment and, with his understanding of the challenges, help retailers invest in the right solutions to optimise operational costs to improve sales and profitability.

Artificial Intelligence and e-commerce Return Fraud prevention: Jerry Boersma, Chief Software Architect, Appriss Retail

How do the latest techniques in machine learning and artificial intelligence improve the detection and prevention of ecommerce fraud, especially in the realm of merchandise returns and refunds? Can an automated system that learns from experience – across many retailers – identify ecommerce situations where you should change your processes?

Learn how this evolution in fraud detection and prevention will generate significantly improved results. In this masterclass, David Speights investigates the problem of online returns, using sophisticated new AI and machine learning technology. The objective of this approach is to provide an automated framework that learns from the experience of prior investigations across many retailers and channels (both ecommerce and brick-and-mortar) to summarize and quickly prevent anomalies that are 1) similar to those that were successfully stopped in the past, or 2) new patterns of fraud which retailers were previously unaware. For example:

  • Customers who are returning too much (more than they purchased) and are hard to locate in the data
  • Employees who may be involved in collusion.
  • Multiple accounts for a person where widespread devious behavior is occurring
  • Customers who are returning to store and are receiving refunds before having to give products over to store staff, then leaving and returning through a different channel.

More about Jerry…

Jerry Boersma is the chief software architect responsible for the innovation, design, and engineering of the suite of analytics solutions that form the Appriss Retail Platform.

Jerry has worked within the retail software industry for more than 20 years and was a co-founder of Sysrepublic (now part of Appriss Retail). He also holds a BSc (hons) degree in Computer Science.

Artificial Intelligence (AI) has the potential to transform the way retailers differentiate themselves in an ever more competitive market. Jerry and his team are at the forefront of delivering applications that bring the benefits of AI directly into the hands of retailers.

MEET THE EXPERTS PANEL

The session sees a number of international asset protection experts, each with their own areas of expertise, sit with tables of ten delegates to give personalised interviews, presentations and to answer questions.

At the end of seven minutes the experts rotate around the room so that everyone gets a chance to meet them and ask them for help with their toughest challenges.

Not to be confused with a procurement fair, where each meeting is actually a sales pitch (not the case with our experts), this session is proving a BIG hit with delegates. “The only complaint we had from delegates the whole day was that the Meet the Experts session should be extended from one hour to two” commented Paul Bessant, Founder of Retail Knowledge.

“Bringing together experts from around the world to stimulate debate, discuss best practice and reveal the results of real case studies, all those attending expressed their support with 100% of delegates rebooking for the 2018 event on the spot.”

Attending retailer
Retail Risk – Stockholm

“Bringing together experts from around the world to stimulate debate, discuss best practice and reveal the results of real case studies, all those attending expressed their support with 100% of delegates rebooking for the 2018 event on the spot.”

Attending retailer
Retail Risk – Stockholm

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