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Melbourne speakers

An introduction from our Chair: Zohaib Rizvi – Regional Retail Risk Manager, Forever New Clothing

Welcome to Retail Risk – Melbourne 2020.

It is my pleasure to introduce myself as this year’s Chair for this year’s Retail Risk – Melbourne conference.

More about Zohaib…

Zohaib Rizvi is a recognised leader in the Retail industry. With 12 years of experience in the field, he is passionate for maximising business profits through a combination of effective compliance tools and people management strategies. Currently, Zohaib is the Regional Retail Risk Manager at Forever New Clothing Pty Ltd managing NSW, ACT, WA, NT, SA, TAS & Singapore. Previously, he has worked with brands such as David Jones as Loss Prevention Manager and Kmart in a Sales Management role. Zohaib completed his Bachelors in Business and Commerce with a major in HR and Industrial Relations in 2016 allowing him to use diverse strategies to achieve risk goals.

Managing customer aggression in the retail environment: Joe Saunders – State Manager (Victoria), Risk 2 Solution

ROUND TABLE DISCUSSION

Joe will provide a snapshot of the issue of customer aggression and workplace violence in the retail world, and discuss some practical steps you can take to keep employees and customers safe immediately.

Round table talking points will include:

What our research has told us about the problem
What are your currently doing about it?
What are your options for managing the issue?
- Policy, procedures and framework
- Physical controls
- Environmental design
- Training – face-to-face vs online
- Managing the aftermath and returning to normal functioning
Immediately actionable tips to make your staff and customers safer

More about Joe…

Joe Saunders is the lead consultant for all projects relating to workplace violence and aggression for the R2S Group. He is an expert in both causation and treatment of violent and anti-social behaviour. He specialises in the use of communicative de-escalation strategies.

Starting out in the private security industry, Joe developed a passion for understanding human behaviour and decision making. He has managed teams of first responders, trained corporations, governments and individuals, and run his own businesses.

Joe hosts two critically acclaimed podcasts, The Managing Violence Podcast and the Presilience Podcast and is currently working on a book focussing on conflict communication.

Crime and Distribution – how modern Distribution Centres attract crime: Mark Emmott – Director, Retail Knowledge

PRESENTATION

In this presentation Mark will discuss the evolution of the retail Distribution Centre and its role in attracting new and pervasive criminal activity.

Drawing on his acclaimed white paper entitled “The Role of Risk Management in The Modern Distribution Centre” and experiences as editor of the first European Annual Distribution Centre Survey, Mark will reveal trends of vital importance to those expanding their Distribution Centre activities, including:

The most targeted assets of retail business through their Distribution Centres
The new criminal behaviour threatening Distribution Centre operations
The key challenges in European Distribution Centres now migrating worldwide
How the most successful businesses are cost effectively eliminating crime from their Distribution Centre operations

This is an unmissable session for anyone with Distribution Centre risk in their remit.

Cultivating a culture of compliance: Zohaib Rizvi – Regional Retail Risk Manager, Forever New Clothing

PRESENTATION • ROUND TABLE DISCUSSION

PRESENTATION

Cultivating a culture of compliance

In the Retail Risk industry, it is vital to drive and monitor compliance of teams and management to ensure goals are achieved. To achieve an acceptable level of compliance in a business, it becomes critical that effective people management, retention, training and development strategies are in place to cultivate a culture where compliance is automatically achieved through day to day tasks. Through accomplishing the right culture, loss minimisation and profit maximisation becomes a goal for the workplace via one team one goal approach.

ROUND TABLE DISCUSSION

Challenges facing cultural development and risk compliance

How do you achieve the right culture?
How do you contribute towards team retention and development strategies?
What hurdles/challenges do you face in contributing toward these strategies?
Do these challenges impact risk compliance and as a result, achievement of retail risk goals?
What strategies would you recommend that support in creating the right culture for an organisation?

More about Zohaib…

Beyond fraud – the fight for customer experience: Brett Small, Ethoca

ROUND TABLE DISCUSSION

Many fraud fighters have been so focused on their foes, that they’ve forgotten their friends! To be successful in today’s competitive market, fraud teams need to consider how they can not only protect revenue but increase it by improving the customer experience. That means making more data available when and where users want it, deploying smarter security measures and, most of all, reducing purchase friction (i.e. false declines). Unfortunately, thanks to recent regulations and skyrocketing rates of friendly fraud, charting a course to success is easier said than done. In this round table session, Brett will lead the discussion to explore what steps savvy businesses are taking to simultaneously improve the customer experience while also fighting fraud and increasing revenue.

More about Brett…

Brett Small is Ethoca’s Regional Director – Asia Pacific and is responsible for Strategy, Partnerships, Sales, and Account management within the Asia Pacific region. Prior to joining Ethoca Brett has held numerous roles within large Australian banks over the last 10 years, including Global Head of Fraud Strategy at ANZ bank and Head of Fraud at National Australia bank. Prior to his banking roles, Brett spent 7 years in risk and analytics consulting with Ernst & Young and KPMG where he worked with large multi-national corporations across numerous industries.

From Lie to Full Disclosure: Christopher P. Norris – CFI Director, WZ Europe & International Training and Webinar Training

PRESENTATION

This session will explore the many factors of why people lie and how the process of establishing credibility and showing understanding become necessary psychological elements to overcome resistance. Learn how the WZ Method of Non-Confrontational Interviewing can achieve this process and overcome the barrier to the truth. Once the interviewer has gotten his subject past the desire to lie, he can obtain the truth and more importantly, full disclosure of all of their activity and knowledge.

More about Chris…

Christopher P. Norris, CFI^®,Director, WZ Europe and International Training, in addition to Webinar Director, is an instructor for Wicklander-Zulawski & Associates, Inc. (WZ). Chris has over 30 years of experience in the loss prevention and investigative fields, including living and working in the UK for nearly two years. He has trained thousands of human resource, audit, loss prevention, security and law enforcement professionals on the art of interview and interrogation and has conducted numerous investigations for both private companies and public agencies. Chris has provided interview training for private and public agencies throughout North America and on six continents internationally, including many seminars simultaneously translated into French, Spanish, German, Polish, Portuguese, Mandarin and Arabic.

Since joining WZ in 2000, Chris has presented at several national meetings including the National Retail Federation (NRF), the Canadian Association of Police Polygraphists, Retail Council of Canada (RCC), Retail Risk/Retail Knowledge, Asociacion Nacional de Tiendas de Autoservicio y Departamentales (ANTAD), American Society of Industrial Security (ASIS) and National Child Advocacy Conference (NCAC). He is a regular guest instructor at the Federal Law Enforcement Training Center providing training to the U.S. Immigration and Customs Enforcement Office of Professional Responsibility (ICE OPR), ICE Homeland Security Investigations (ICE HSI), the U.S. Department of State’s Bureau of Diplomatic Security Services, and the Office of Inspector General (OIG) Criminal Investigator and Audit Academies, among others. Chris teaches 3-day and 5-day classes at the US Embassies and Consular Offices around the world, including Kabul, Afghanistan on four occasions since 2012. Chris works with the U.S. Department of State’s Regional Security Office presenting at international conferences and providing training to ARSO-I Special Agents and host nation law enforcement. In 2014, Chris delivered a 5-day program for U.S. State Department Foreign Service National Investigators in Brasilia Brazil as well as 3-day courses for USAID’s IG Auditors and Investigators in Manila Philippines, Pretoria South Africa, San Salvador El Salvador and Frankfurt Germany.

Chris began his career as an Asset Protection Officer for Mervyn’s Department Stores in Phoenix, Arizona. He held Asset Protection Manager and District Investigator positions with Mervyn’s in Tulsa, Oklahoma. Chris has also held positions as Loss Prevention Manager for Saks Fifth Avenue in Chicago, Illinois and Corporate Loss Prevention Manager and Director of Investigations for Merchants Home Delivery Service, Inc. In that position, he was responsible for all investigations, interviews, and awareness programs throughout North America. He also had the unique task of creating hiring protocol programs and recruiting for the company.

Chris holds degrees in Liberal Arts and Business Management, is a member of the American Society for Industrial Security and is a Certified Forensic Interviewer (CFI^®).

Driving Sales within LP: Nikki Street – Loss Prevention Manager, Amazon Australia

ROUND TABLE DISCUSSION

Everyone wants to know how to increase sales while operating on challenging targets. This round table is to discuss how we drive sales by engaging management:

What is Loss Prevention
What do you do on store visits
How do you engage management when discussing shrinkage
Do they understand how reducing shrinkage raises sales?

More about Nikki…

An experienced Risk and Compliance, Operations and Health and Safety Manager with a proven record of accomplishment of success managing risk and compliance and shrinkage within Retail, E-commerce and Logistics. Providing extensive insight into retail operations, both internal and external theft.Acknowledged for ability to develop strategies and policies to deliver improvements in driving sales, aligning with the strategic operational vision of theorganization, resulting in a consistently improved store performance. With over 20 years’ experience staring in the UK with Boots the Chemist, in Netherlands as European LPM for Nike and Australia for Amazon.

Beyond 'greenwash' – why is climate change a key financial risk for the retail sector?: Sarah Barker – Head of Climate Risk Governance, Minter Ellison

PRESENTATION • ROUND TABLE DISCUSSION

PRESENTATION

First it was activists. Then mainstream shareholders and millennial customers. And now banks, insurance companies, regulators and even auditors are demanding that retailers actively address their climate-related financial risks – both within their own operations and upstream in their supply chains. But why this shift from ‘ethical fringe’ to ‘consumer mainstream’, and what does it mean for strategy, risk management, advertising and disclosure? This presentation examines climate risk from the unique perspective of a corporate lawyer, director of a large institutional investor, and faculty member of Oxford University’s Sustainable Finance Programme.

More about Sarah…

Sarah Barkerhas two decades’ experience as a corporate lawyer, and is regarded as one of the world’s foremost experts on investment governance and corporate disclosure issues relating to climate change. Her expertise is sought by public and private sector clients across Australasia, and by global institutions from the Bank of Englandto the United Nations PRI.

Sarah is a non-executive director of the $30-billion FUM Emergency Services & State Superand the Responsible Investment Association Australasia, and on the Steering Committee of the Australian Sustainable Finance Initiative. She teaches the Australian Institute of Company Directors’ flagship Company Directors’ Course and Cambridge Institute for Sustainability Leadership’s ‘Earth on Board’ programme, and in an academic visitor at the Smith School of Enterprise & the Environmentat the University of Oxford.

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