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Melbourne speakers

Managing customer aggression in the retail environment: Joe Saunders – State Manager (Victoria), Risk 2 Solution

ROUND TABLE DISCUSSION

Joe will provide a snapshot of the issue of customer aggression and workplace violence in the retail world, and discuss some practical steps you can take to keep employees and customers safe immediately.

Round table talking points will include:

  • What our research has told us about the problem
  • What are your currently doing about it?
  • What are your options for managing the issue?
    • Policy, procedures and framework
    • Physical controls
    • Environmental design
    • Training – face-to-face vs online
    • Managing the aftermath and returning to normal functioning
  • Immediately actionable tips to make your staff and customers safer


More about Joe…

Joe Saunders is the lead consultant for all projects relating to workplace violence and aggression for the R2S Group. He is an expert in both causation and treatment of violent and anti-social behaviour. He specialises in the use of communicative de-escalation strategies.

Starting out in the private security industry, Joe developed a passion for understanding human behaviour and decision making. He has managed teams of first responders, trained corporations, governments and individuals, and run his own businesses.

Joe hosts two critically acclaimed podcasts, The Managing Violence Podcast and the Presilience Podcast and is currently working on a book focussing on conflict communication.

Chris Norris – CFI Director, WZ Europe and International Training

PRESENTATION

 

"I wanted to say thank you for your commitment and dedication to Retail Risk. I enjoyed the conference and will certainly attend the Sydney one and spread the word."

Delegate
Retail Risk – Melbourne

"The conference was great because it was free, this allows access to all levels of Loss Prevention (Retail) professionals which will only benefit the industry in the long run."

Delegate
Retail Risk – Melbourne

"The conference was sharp in its delivery and not padded out, which I enjoy, and not heavily influenced by sponsors and their own presentations. Roundtable was good, with the only issue being that it overlayed another speaker, but that's expected being that its a one-dayer. Enjoyed and will return next year."

Delegate
Retail Risk – Melbourne

"I wanted to say thank you for your commitment and dedication to Retail Risk. I enjoyed the conference and will certainly attend the Sydney one and spread the word."

Delegate
Retail Risk – Melbourne

"The conference was great because it was free, this allows access to all levels of Loss Prevention (Retail) professionals which will only benefit the industry in the long run."

Delegate
Retail Risk – Melbourne

"The conference was sharp in its delivery and not padded out, which I enjoy, and not heavily influenced by sponsors and their own presentations. Roundtable was good, with the only issue being that it overlayed another speaker, but that's expected being that its a one-dayer. Enjoyed and will return next year."

Delegate
Retail Risk – Melbourne

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