Austin Craddock

Austin is a Profit Protection veteran with over 20 years’ service with Coles Supermarkets (over 840 stores nationally). He has led investigation and security teams in Coles for many years and has a passion for introducing new ideas and technologies. Austin was responsible for establishing and enabling Coles’ fraud and internal investigations team before turning to external theft matters. As the National Security Manager he leads Coles highly successful Organised Retail Crime program as well as managing Coles manpower and hardware related security.

Austin will discuss Coles’ success in disrupting Organised Retail Crime syndicates, through its use of the Auror platform and collaboration with police. The platform enables Coles to manage intelligence from its many shoplifting incidents, and to link offenders. Coles works closely with police (predominately NSW and Victoria) to target receivers — rather than just shoplifters – thus disrupting ORC syndicates.

Troy Norcross

Troy Norcross is an international speaker, educator and strategist on Blockchain as an enabler for transforming business models. Troy has provided blockchain training and strategy support to high street banks across Europe, Asia and India. Troy specialises in enterprise-scale business model transformation projects where Blockchain technology enables business models, strategies and efficiencies which previously were not considered possible.

Troy is Co-Founder of Blockchain Rookies. He has a 25+ year career covering multiple market verticals including agriculture, aerospace, IT infrastructure, telecoms-media-technology (TMT), digital music, healthcare service innovation, eCommerce and most recently Blockchain business strategy for enterprises, industries and business ecosystems.

Blockchain: you can’t assess what you don’t understand!
Troy Norcross, Co-Founder Blockchain Rookies

What is blockchain and what is its role in the future of risk management? In this presentation Troy will explain how blockchain works and how it is being used to transform risk management. In particular he will look at its use in the following areas:

• Supply chain transparency
• Emerging digital currencies
• Identity and data management

Jessamy Perkins

Jessamy Perkins is a strategically-oriented leader and security risk management expert. She is the founder and Managing Director of National Strategic Solutions, providing specialist consultancy services in strategic and operational planning, security and risk management, governance, compliance, and due diligence to clients. She is a Security Consultant to the Commonwealth and State governments and private clients providing advice and delivering solutions to critical existing and projected issues.

Jessamy has served as a specialist security risk management adviser for the Department of Defence, Foreign Affairs and Trade, AusAID, and CSIRO. She utilises her expertise to undertake comprehensive threat and risk assessments and provide advice to the Commonwealth of Australia. Jessamy has managed:

• security risk management for Commonwealth Government agencies
• cybersecurity assessments and risk management
• high security environments and operations
• key international, national, state and critical infrastructure sites
• security analysis, assessments, accreditation and certification
• security of advanced scientific and technological products and facilities
• security risk management for international business and engagements
• physical, personnel, information and cyber security management strategies
• incident management, investigations, awareness and training
• policy, governance, risk management and compliance.

Jessamy has a B.A. in Security, Terrorism and Counter-Terrorism, with tertiary qualification and specialist training in security, risk management, work health and safety, investigations, project management, and fraud control.

Interconnected world – great opportunities and risks
Jessamy Perkins – Founder and Managing Director, National Strategic Solutions

The world continues to change around us. As we progress with technology we are also bound by its limitations and become the targets of those who see the chance to steal or damage. So how should we respond to these risks, and harness the opportunities that technology presents us with?

Raph Lawson

Raph Lawson is currently the Group Head of Fraud for online retailer THG Ingenuity, which operates over 100 international websites selling Fast-moving consumer goods direct to consumer through its proprietary e-commerce platform. THG Ingenuity has recently floated on the London Stock Exchange and valued at £5.4bn. Raph leads a multi skilled team in a complex global retail environment.

Online fraud – the Covid impact and beyond
Raph Lawson – Group Head of Fraud, THG Ingenuity

Whether you’re working in online fraud prevention now or are thinking of developing a career in this area, our interview with Raph offers unmissable insights on the changing face of online fraud. What are the current and emerging trends following Covid? What impact is PSD2 having on retail fraud? What does it take to be a successful practitioner in this area and what are the opportunities for LP professionals to develop their careers within online fraud prevention?