Austin Craddock

Austin is a Profit Protection veteran with over 20 years’ service with Coles Supermarkets (over 840 stores nationally). He has led investigation and security teams in Coles for many years and has a passion for introducing new ideas and technologies. Austin was responsible for establishing and enabling Coles’ fraud and internal investigations team before turning to external theft matters. As the National Security Manager he leads Coles highly successful Organised Retail Crime program as well as managing Coles manpower and hardware related security.

Kylene Jones

Kylene Jones is the Director of Customer at Auror, a crime intelligence platform stopping crime for good. In this role, Kylene oversees all customer-related functions within ANZ including sales, account management and customer success. Kylene has previously worked at Deliveroo in the UK and Australia, FT’s fastest growing company of 2018 as a Senior GM. Kylene is also an experienced management consultant with experience at the Boston Consulting Group and PwC.

Mark Williams

Mark is a lawyer and registered trade mark attorney who has worked in the intellectual property field for 29 years. He specialises in the filing, prosecution and defending of trade mark applications before the Australian and New Zealand Trade Mark Offices. He also assists clients with the development and implementation of international brand protection and enforcement strategies.

Mark has extensive experience in managing the global trade mark portfolios of Australian clients including The Just Group, which encompasses the portfolios of Just Jeans, Smiggle, Peter Alexander, Dotti, Portmans, Jacqui E and Jay Jays. Additionally, Mark handles the Australian portfolios for major international companies including Acushnet Company (Titleist), Jaguar Land Rover Limited and Unicharm Corporation.

Troy Norcross

Troy Norcross is an international speaker, educator and strategist on Blockchain as an enabler for transforming business models. Troy has provided blockchain training and strategy support to high street banks across Europe, Asia and India. Troy specialises in enterprise-scale business model transformation projects where Blockchain technology enables business models, strategies and efficiencies which previously were not considered possible.

Troy is Co-Founder of Blockchain Rookies. He has a 25+ year career covering multiple market verticals including agriculture, aerospace, IT infrastructure, telecoms-media-technology (TMT), digital music, healthcare service innovation, eCommerce and most recently Blockchain business strategy for enterprises, industries and business ecosystems.

Jessamy Perkins

Jessamy Perkins is a strategically-oriented leader and security risk management expert. She is the founder and Managing Director of National Strategic Solutions, providing specialist consultancy services in strategic and operational planning, security and risk management, governance, compliance, and due diligence to clients. She is a Security Consultant to the Commonwealth and State governments and private clients providing advice and delivering solutions to critical existing and projected issues.

Jessamy has served as a specialist security risk management adviser for the Department of Defence, Foreign Affairs and Trade, AusAID, and CSIRO. She utilises her expertise to undertake comprehensive threat and risk assessments and provide advice to the Commonwealth of Australia. Jessamy has managed:

• security risk management for Commonwealth Government agencies
• cybersecurity assessments and risk management
• high security environments and operations
• key international, national, state and critical infrastructure sites
• security analysis, assessments, accreditation and certification
• security of advanced scientific and technological products and facilities
• security risk management for international business and engagements
• physical, personnel, information and cyber security management strategies
• incident management, investigations, awareness and training
• policy, governance, risk management and compliance.

Jessamy has a B.A. in Security, Terrorism and Counter-Terrorism, with tertiary qualification and specialist training in security, risk management, work health and safety, investigations, project management, and fraud control.

Karena Milios

Karena Milios (LLB(Hons)) is the Sustainability Manager for Elders Limited, Australia’s leading agribusiness. Her role in developing and managing Elders’ sustainability program follows her studies in Business Sustainability Management with the University of Cambridge and almost a decade’s experience practising law in private firms in Adelaide and Sydney as well as in-house, covering all aspects of corporate law, banking, insolvency and dispute resolution.

Mark Boyd

Mark is responsible for Group Profit Protection strategy across APAC and provides independent, objective assurance to his CFO by reviewing and documenting all business processes to mitigate and minimise financial & operational risk. His remit covers risk management and internal control oversight at store level, back through the supply chain to procurement, warehousing, Omni channel, through to head office and back office processes. Partnering with stakeholders across all business units, he looks at evaluating current processes and procedures. He looks at ways to improve the controls, operational performance and minimize the risk of economic loss.

Damian Burley

Damien connects business clients with risk and insurance experts, to help reduce their total cost of risk and improve their risk transfer efficiency through independent client advocacy. He has an established career in the insurance industry working at international broking companies for over 13 years. Prior to recently taking on lead client engagement roles, he gained extensive client management and risk management expertise in lead service roles across a variety of industries. Joining Lockton Australia in October 2019 to lead client engagement in Victoria, Damian is passionate about truly understanding clients’ needs, challenges and drivers before delivering tailored solutions and exceptional outcomes.

Mark Luckin

Mark heads up Lockton Companies’ Australian Cyber Practice, advising clients on the insurable nature of their associated cyber risks. His experience encompasses advising small business to ASX top 100 companies, across a broad range of industries.

Prior to joining Lockton, Mark managed complex and litigated claims for one of the world’s largest insurers. He has also spent time working with a number of commercial Law Firms and Perth based Barristers and has 10 years of insurance and legal experience.

As Cyber & Privacy specialist he has been responsible for advising boards and risk managers on all aspects of a client’s risk and insurance arrangements. Mark complements his Cyber expertise with knowledge and experience regarding D&O, PI and associated products.

Shelley Fraser

Shelley has been in the insurance industry for over 24 years holding with 16 of those in the International Broking market. Shelley specialises in providing corporate clientele with tailored solutions around risk transfer and advisory services.

Before joining Lockton, Shelley managed a diverse portfolio which catered to global and locally based clients.

Shelley joined Lockton August 2019 as part of Lockton’s corporate segment ambitions in Australia.

Cameron Sheild

Cameron has 30 years insurance industry experience including 20 years of international brokering experience that includes five and a half years in the London market and holding senior positions in Australia, Japan and Indonesia.

Cameron’s work in Australia included Energy and Power companies, such as the key service role and responsibility for the Dampier to Bunbury Natural Gas Pipeline, Alinta Energy (formerly Babcock & Brown Power) and Cape plc. Cameron also strategically consulted on Alcoa, Western Power, Halliburton, Weatherford, Enerflex and Kaefer. Duties included responsibly for the design, implementation, maintaining and servicing of local and global risk managed programs with extensive risk management experience in contract reviewing to contract services clients. Whilst in Asia Cameron oversaw the Specialty Units incorporating Aviation, Marine, the Financial Services Practice group and the Energy, Construction, Power & Infrastructure divisions. Whilst Divisional Directors for each of the Specialties reported into Cameron, he was specifically hands on with Energy, Power, Construction and Infrastructure divisions providing diverse knowledge and skills across multiple segments.

Damian Burley

Damien connects business clients with risk and insurance experts, to help reduce their total cost of risk and improve their risk transfer efficiency through independent client advocacy. He has an established career in the insurance industry working at international broking companies for over 13 years. Prior to recently taking on lead client engagement roles, he gained extensive client management and risk management expertise in lead service roles across a variety of industries. Joining Lockton Australia in October 2019 to lead client engagement in Victoria, Damian is passionate about truly understanding clients’ needs, challenges and drivers before delivering tailored solutions and exceptional outcomes.

Morag Fitzsimons

Morag was a founding partner of Australia’s largest independent risk consulting business. She has been working in the workers’ compensation and finance industry for over 33 years; she has worked in both the UK and Australia. Lockton acquired this business in January 2020. Morag continues to focus on the needs of Lockton clients across Australia in the management of injured and unwell employees to increasing workforce participation rates to assist our clients meet their organisational goals.

Raph Lawson

Raph Lawson is currently the Group Head of Fraud for online retailer THG Ingenuity, which operates over 100 international websites selling Fast-moving consumer goods direct to consumer through its proprietary e-commerce platform. THG Ingenuity has recently floated on the London Stock Exchange and valued at £5.4bn. Raph leads a multi skilled team in a complex global retail environment.

Brett Small

Brett Small is Ethoca’s General Manager in Asia Pacific and is responsible for Strategy, Partnerships, Sales, and Account management within the Asia Pacific region. Brett has spent the last 6 years building Ethoca’s presence in the region and now working in conjunction with MasterCard post Ethoca’s acquisition in 2019. Prior to joining Ethoca Brett has held numerous roles within large Australian banks over the last 10 years, including Global Head of Fraud Strategy at ANZ bank and Head of Fraud at National Australia bank. Prior to his banking roles, Brett spent 7 years in risk and analytics consulting with Ernst & Young and KPMG where he worked with large multi-national corporations across numerous industries.

Ken Williams

As an experienced retail consultant, Ken is enthusiastic about customer service and building strong relationships, working closely with retailers to find the best solution to meet current LP challenges. With over 20 years in sales and account management, he has developed a consistent reputation for putting the customer’s needs first and building business value. Now that they can challenge the status quo, bringing the proven value of Sekura Global tagging innovations to leading retailers in AU and NZ. Their motto Save Loss, Save Time continues at the forefront of their company strategy as they make loss prevention simpler, safer and easier for retail managers.

Ned McCauley

Ned McCauley is a well-known technology innovator in the Retail Industry. He has more than 20 years in Sensormatic’s Retail business where he has focused on go-to-market strategy and helping drive the adoption of EAS, Video and RFID technology.  Ned is always one step ahead and understands how to accelerate growth.  Prior to joining Sensormatic, Ned was a senior leader in a successful start-up, earning Inc. Magazine’s award for fastest growing private companies.

Steve Schenk

Steve has spent over 25 years in the apparel industry spanning sales, design, production, sourcing, supply chain and import and distribution. More recently he has dedicated the better part of the last decade advocating for RFID, data driven business insights and the Internet of Things to enable benefits in physical and Omni channel retail operational efficiencies, sales uplift and customer experience excellence for global and local retailers.

His expertise across the scope of retail operations is derived from working with international organisations such as Inditex, Paul Smith, Dolce & Gabbana, National Basketball Association (NBA), Major League Baseball (MLB) and National Football League (NFL). He is highly regarded in the industry and has delivered numerous key notes and round tables on the benefits of RFID in retail and supply chain and global technology trends for Retail Knowledge and other leading industry forums.