OUR TITLE SPONSORS FOR THIS EVENT

Melbourne speakers

a welcome from our chairs

Mark Boyd Head of Profit Protection, APAC, JD Sports Fashion

Mark is responsible for Group Profit Protection strategy across APAC and provides independent, objective assurance to his CFO by reviewing and documenting all business processes to mitigate and minimise financial & operational risk. His remit covers risk management and internal control oversight at store level, back through the supply chain to procurement, warehousing, Omni channel, through to head office and back office processes. Partnering with stakeholders across all business units, he looks at evaluating current processes and procedures. He looks at ways to improve the controls, operational performance and minimize the risk of economic loss.

Steve Schenk – Sales Director Inventory Intelligence ANZ, Sensormatic Solutions

Steve has spent over 25 years in the apparel industry spanning sales, design, production, sourcing, supply chain and import and distribution. More recently he has dedicated the better part of the last decade advocating for RFID, data driven business insights and the Internet of Things to enable benefits in physical and Omni channel retail operational efficiencies, sales uplift and customer experience excellence for global and local retailers.

His expertise across the scope of retail operations is derived from working with international organisations such as Inditex, Paul Smith, Dolce & Gabbana, National Basketball Association (NBA), Major League Baseball (MLB) and National Football League (NFL). He is highly regarded in the industry and has delivered numerous key notes and round tables on the benefits of RFID in retail and supply chain and global technology trends for Retail Knowledge and other leading industry forums.

Collaboration

Special guests include:

Austin Craddock
National Security Manager, Profit Protection
Coles

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Austin Craddock

Austin is a Profit Protection veteran with over 20 years’ service with Coles Supermarkets (over 840 stores nationally). He has led investigation and security teams in Coles for many years and has a passion for introducing new ideas and technologies. Austin was responsible for establishing and enabling Coles’ fraud and internal investigations team before turning to external theft matters. As the National Security Manager he leads Coles highly successful Organised Retail Crime program as well as managing Coles manpower and hardware related security.

PRESENTATION: Disrupting ORC: utilising intelligence and fostering police collaboration to go beyond ‘just’ apprehending shoplifters (CLICK FOR DETAILS)

Disrupting ORC: utilising intelligence and fostering police collaboration to go beyond ‘just’ apprehending shoplifters

Austin will discuss Coles’ success in disrupting Organised Retail Crime syndicates, through its use of the Auror platform and collaboration with police. The platform enables Coles to manage intelligence from its many shoplifting incidents, and to link offenders. Coles works closely with police (predominately NSW and Victoria) to target receivers — rather than just shoplifters – thus disrupting ORC syndicates.

Kylene Jones
Director of Customer
Auror

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Kylene Jones

Kylene Jones is the Director of Customer at Auror, a crime intelligence platform stopping crime for good. In this role, Kylene oversees all customer-related functions within ANZ including sales, account management and customer success. Kylene has previously worked at Deliveroo in the UK and Australia, FT’s fastest growing company of 2018 as a Senior GM. Kylene is also an experienced management consultant with experience at the Boston Consulting Group and PwC.

PRESENTATION: Are criminals smarter than you? (CLICK FOR DETAILS)

Are criminals smarter than you?

Join Kylene in a discussion that will explore what innovative retailers are doing to address organised retail crime. Kylene will share insights from ANZ on how retail crime intelligence is empowering retailers to address this growing issue. She will be joined by Austin from Coles who will share how this approach has transformed their LP organisation. It takes a network to beat a network.

Mark Williams
Principal Trade Mark Attorney
Allens

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Mark Williams

Mark is a lawyer and registered trade mark attorney who has worked in the intellectual property field for 29 years. He specialises in the filing, prosecution and defending of trade mark applications before the Australian and New Zealand Trade Mark Offices. He also assists clients with the development and implementation of international brand protection and enforcement strategies.

Mark has extensive experience in managing the global trade mark portfolios of Australian clients including The Just Group, which encompasses the portfolios of Just Jeans, Smiggle, Peter Alexander, Dotti, Portmans, Jacqui E and Jay Jays. Additionally, Mark handles the Australian portfolios for major international companies including Acushnet Company (Titleist), Jaguar Land Rover Limited and Unicharm Corporation.

PRESENTATION: Fighting back on counterfeiting and parallel imports (CLICK FOR DETAILS)

Fighting back on counterfeiting and parallel imports

Counterfeit products and parallel importation: Mark will discuss how brand owners can utilise the Australian Border Force as a first line of defence against the importation of counterfeit products. He will also explore the quandary of parallel imported goods and provide some practical tips on how to deal with them.

Megatrends in Risk Management

OVERVIEW

Explore the trends and technologies that are transforming risk management in the retail revolution.

Special guests include:

Troy Norcross
Co-Founder
Blockchain Rookies

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Troy Norcross

Troy Norcross is an international speaker, educator and strategist on Blockchain as an enabler for transforming business models. Troy has provided blockchain training and strategy support to high street banks across Europe, Asia and India. Troy specialises in enterprise-scale business model transformation projects where Blockchain technology enables business models, strategies and efficiencies which previously were not considered possible.

Troy is Co-Founder of Blockchain Rookies. He has a 25+ year career covering multiple market verticals including agriculture, aerospace, IT infrastructure, telecoms-media-technology (TMT), digital music, healthcare service innovation, eCommerce and most recently Blockchain business strategy for enterprises, industries and business ecosystems.

CLICK FOR TROY'S PRESENTATION DETAILS

Blockchain: you can’t assess what you don’t understand!
Troy Norcross, Co-Founder Blockchain Rookies

What is blockchain and what is its role in the future of risk management? In this presentation Troy will explain how blockchain works and how it is being used to transform risk management. In particular he will look at its use in the following areas:

  • Supply chain transparency
  • Emerging digital currencies
  • Identity and data management

Jessamy Perkins
Founder and Managing Director
National Strategic Solutions

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Jessamy Perkins

Jessamy Perkins is a strategically-oriented leader and security risk management expert. She is the founder and Managing Director of National Strategic Solutions, providing specialist consultancy services in strategic and operational planning, security and risk management, governance, compliance, and due diligence to clients. She is a Security Consultant to the Commonwealth and State governments and private clients providing advice and delivering solutions to critical existing and projected issues.

Jessamy has served as a specialist security risk management adviser for the Department of Defence, Foreign Affairs and Trade, AusAID, and CSIRO. She utilises her expertise to undertake comprehensive threat and risk assessments and provide advice to the Commonwealth of Australia. Jessamy has managed:

  • security risk management for Commonwealth Government agencies
  • cybersecurity assessments and risk management
  • high security environments and operations
  • key international, national, state and critical infrastructure sites
  • security analysis, assessments, accreditation and certification
  • security of advanced scientific and technological products and facilities
  • security risk management for international business and engagements
  • physical, personnel, information and cyber security management strategies
  • incident management, investigations, awareness and training
  • policy, governance, risk management and compliance.

Jessamy has a B.A. in Security, Terrorism and Counter-Terrorism, with tertiary qualification and specialist training in security, risk management, work health and safety, investigations, project management, and fraud control.

CLICK FOR JESSAMY'S PRESENTATION DETAILS

Interconnected world – great opportunities and risks

The world continues to change around us. As we progress with technology we are also bound by its limitations and become the targets of those who see the chance to steal or damage. So how should we respond to these risks, and harness the opportunities that technology presents us with?

Karena Milios
Sustainability Manager
Elders

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Karena Milios

Karena Milios (LLB(Hons)) is the Sustainability Manager for Elders Limited, Australia’s leading agribusiness. Her role in developing and managing Elders’ sustainability program follows her studies in Business Sustainability Management with the University of Cambridge and almost a decade’s experience practising law in private firms in Adelaide and Sydney as well as in-house, covering all aspects of corporate law, banking, insolvency and dispute resolution.

CLICK FOR KARENA'S ROUND TABLE DETAILS

Beyond CSR: embedding sustainability into risk management

Stakeholders are increasingly demanding business embed sustainability into strategy and risk management, moving beyond corporate social responsibility to demonstrating how a business is securing long term value generation. What changes are required to business management to meet stakeholder expectations and what are the challenges to making these changes?

Mark Boyd
Head of Profit Protection
APAC, JD Sports Fashion

Click for biography

Mark Boyd

Mark is responsible for Group Profit Protection strategy across APAC and provides independent, objective assurance to his CFO by reviewing and documenting all business processes to mitigate and minimise financial & operational risk. His remit covers risk management and internal control oversight at store level, back through the supply chain to procurement, warehousing, Omni channel, through to head office and back office processes. Partnering with stakeholders across all business units, he looks at evaluating current processes and procedures. He looks at ways to improve the controls, operational performance and minimize the risk of economic loss.

CLICK FOR MARK'S ROUND TABLE DETAILS

The future of Profit Protection post-Covid

Mark will lead a discussion about what the pandemic has meant for Retail Profit Protection. How has Retail ‘on the ground’ changed – both from an operations and a PP perspective? In what ways are teams now operating differently? How will these trends play out in the future?

PANEL DISCUSSION

Reduce risk, reduce the cost of risk: an insurer’s eye view

What are the biggest new risks for retail and how can you assess, manage and quantify these exposures? A two-part expert panel discussion chaired by Damien Burley of Lockton Australia.

CLICK FOR PANEL DISCUSSION PART 1 DETAILS: Managing retail cyber and crime risk in a time of digital transformation

Managing retail cyber and crime risk in a time of digital transformation

In a time of significantly shifted digital transformation for the retail sector, Lockton’s cyber and retail specialists discuss the major cyber, digital and crime exposures this transition brings.

Special guests include:

Damian Burley (CHAIR)
Manager, Client Engagement
Lockton Australia

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Damian Burley

Damien connects business clients with risk and insurance experts, to help reduce their total cost of risk and improve their risk transfer efficiency through independent client advocacy. He has an established career in the insurance industry working at international broking companies for over 13 years. Prior to recently taking on lead client engagement roles, he gained extensive client management and risk management expertise in lead service roles across a variety of industries. Joining Lockton Australia in October 2019 to lead client engagement in Victoria, Damian is passionate about truly understanding clients’ needs, challenges and drivers before delivering tailored solutions and exceptional outcomes.

Mark Luckin (PANELLIST)
Senior Associate, Cyber & Privacy Specialist
Lockton Australia

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Mark Luckin

Mark heads up Lockton Companies’ Australian Cyber Practice, advising clients on the insurable nature of their associated cyber risks. His experience encompasses advising small business to ASX top 100 companies, across a broad range of industries.

Prior to joining Lockton, Mark managed complex and litigated claims for one of the world’s largest insurers. He has also spent time working with a number of commercial Law Firms and Perth based Barristers and has 10 years of insurance and legal experience.

As Cyber & Privacy specialist he has been responsible for advising boards and risk managers on all aspects of a client’s risk and insurance arrangements. Mark complements his Cyber expertise with knowledge and experience regarding D&O, PI and associated products.

Shelley Fraser (PANELLIST)
Manager, Corporate
Lockton Australia

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Shelley Fraser

Shelley has been in the insurance industry for over 24 years holding with 16 of those in the International Broking market. Shelley specialises in providing corporate clientele with tailored solutions around risk transfer and advisory services.

Before joining Lockton, Shelley managed a diverse portfolio which catered to global and locally based clients.

Shelley joined Lockton August 2019 as part of Lockton’s corporate segment ambitions in Australia.

Cameron Sheild (PANELLIST)
Account Director
Lockton Australia

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Cameron Sheild

Cameron has 30 years insurance industry experience including 20 years of international brokering experience that includes five and a half years in the London market and holding senior positions in Australia, Japan and Indonesia.

Cameron’s work in Australia included Energy and Power companies, such as the key service role and responsibility for the Dampier to Bunbury Natural Gas Pipeline, Alinta Energy (formerly Babcock & Brown Power) and Cape plc. Cameron also strategically consulted on Alcoa, Western Power, Halliburton, Weatherford, Enerflex and Kaefer. Duties included responsibly for the design, implementation, maintaining and servicing of local and global risk managed programs with extensive risk management experience in contract reviewing to contract services clients. Whilst in Asia Cameron oversaw the Specialty Units incorporating Aviation, Marine, the Financial Services Practice group and the Energy, Construction, Power & Infrastructure divisions. Whilst Divisional Directors for each of the Specialties reported into Cameron, he was specifically hands on with Energy, Power, Construction and Infrastructure divisions providing diverse knowledge and skills across multiple segments.

CLICK FOR PANEL DISCUSSION PART 2 DETAILS: The true cost of people risk exposures

The true cost of people risk exposures

With Workers Compensation premiums and claims costs escalating, and JobKeeper payments expiring for a casualised workforce, what is the true cost for retailers not managing people risk effectively?

Special guests include:

Damian Burley (CHAIR)
Manager, Client Engagement
Lockton Australia

Click for biography

Damian Burley

Damien connects business clients with risk and insurance experts, to help reduce their total cost of risk and improve their risk transfer efficiency through independent client advocacy. He has an established career in the insurance industry working at international broking companies for over 13 years. Prior to recently taking on lead client engagement roles, he gained extensive client management and risk management expertise in lead service roles across a variety of industries. Joining Lockton Australia in October 2019 to lead client engagement in Victoria, Damian is passionate about truly understanding clients’ needs, challenges and drivers before delivering tailored solutions and exceptional outcomes.

Morag Fitzsimons (PANELLIST)
Manager, Employee Care
Lockton Australia

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Morag Fitzsimons

Morag was a founding partner of Australia’s largest independent risk consulting business. She has been working in the workers’ compensation and finance industry for over 33 years; she has worked in both the UK and Australia. Lockton acquired this business in January 2020. Morag continues to focus on the needs of Lockton clients across Australia in the management of injured and unwell employees to increasing workforce participation rates to assist our clients meet their organisational goals.

Online retail – what are the new risks?

OVERVIEW

Digital Retail has accelerated into a new phase. Retailers have seen as much as a 600% increase in traffic online during Covid-19. Have retailers been ready for this and what have been the learnings? The online consumer experience is critical to the success of any retail business. It must also be fused with the bricks and mortar retail offering as part of an all-round customer experience. What are the health, safety and risk implications for those retailers seeking to provide a quick, frictionless, and enjoyable online and omnichannel experience to their customers?

Special guests include:

Raph Lawson
Group Head of Fraud
THG Ingenuity

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Raph Lawson

Raph Lawson is currently the Group Head of Fraud for online retailer THG Ingenuity, which operates over 100 international websites selling Fast-moving consumer goods direct to consumer through its proprietary e-commerce platform. THG Ingenuity has recently floated on the London Stock Exchange and valued at £5.4bn. Raph leads a multi skilled team in a complex global retail environment.

CLICK FOR RAPH'S PRESENTATION DETAILS

Online fraud – the Covid impact and beyond
Raph Lawson – Group Head of Fraud, THG Ingenuity

Whether you’re working in online fraud prevention now or are thinking of developing a career in this area, our interview with Raph offers unmissable insights on the changing face of online fraud. What are the current and emerging trends following Covid? What impact is PSD2 having on retail fraud? What does it take to be a successful practitioner in this area and what are the opportunities for LP professionals to develop their careers within online fraud prevention?

Brett Small
General Manager, Asia Pacific
Ethoca/Mastercard

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Brett Small

Brett Small is Ethoca’s General Manager in Asia Pacific and is responsible for Strategy, Partnerships, Sales, and Account management within the Asia Pacific region. Brett has spent the last 6 years building Ethoca’s presence in the region and now working in conjunction with MasterCard post Ethoca’s acquisition in 2019. Prior to joining Ethoca Brett has held numerous roles within large Australian banks over the last 10 years, including Global Head of Fraud Strategy at ANZ bank and Head of Fraud at National Australia bank. Prior to his banking roles, Brett spent 7 years in risk and analytics consulting with Ernst & Young and KPMG where he worked with large multi-national corporations across numerous industries.

CLICK FOR BRETT'S PRESENTATION DETAILS

Stem the Tide: The Benefits of Resolving Disputes Upstream
Brett Small, General Manager – Asia Pacific, Ethoca/Mastercard

Stop treading water in an ocean of fraud, dispute, and customer experience problems. Thanks to the rapid scaling of innovative new technologies, and improving standards, savvy merchants are increasingly collaborating with payments stakeholders around the world to quickly resolve issues upstream – well before the costly and time-consuming chargeback process.

In this presentation, Brett Small will discuss how merchants, issues and card schemes are working together to reinvent the post-transaction experience.

Attendees will:
– See new research that explores how fraud, chargeback, and dispute trends have evolved since the onset of COVID-19.
– Discover how to reduce fraud and customer experience problems by delivering in-depth transaction details to consumers.
– Learn how merchant-issuer collaboration can prevent chargebacks and mitigate damage.

PROTECT STORES AND CREATE OPPORTUNITIES WITH THE LATEST SOLUTIONS

Special guests include:

Ken Williams
Account Executive
Sekura Global

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Ken Williams

As an experienced retail consultant, Ken is enthusiastic about customer service and building strong relationships, working closely with retailers to find the best solution to meet current LP challenges. With over 20 years in sales and account management, he has developed a consistent reputation for putting the customer’s needs first and building business value. Now that they can challenge the status quo, bringing the proven value of Sekura Global tagging innovations to leading retailers in AU and NZ. Their motto Save Loss, Save Time continues at the forefront of their company strategy as they make loss prevention simpler, safer and easier for retail managers.

CLICK FOR ROUND TABLE DETAILS

Using the ‘Top 10’ approach to tackle merchandise theft

Join Ken Williams from Sekura Global in a discussion that will explore how focusing on the Top 10 loss products or Top 10 high-loss stores can significantly impact shrink. He will share insights into the retail market and Sekura’s experiences working with retailers using this approach. How can the power of focus expedite endorsement of your LP strategy?

Ned McCauley
Director Retail Strategic Accounts
Sensormatic Solutions

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Ned McCauley

Ned McCauley is a well-known technology innovator in the Retail Industry. He has more than 20 years in Sensormatic’s Retail business where he has focused on go-to-market strategy and helping drive the adoption of EAS, Video and RFID technology.  Ned is always one step ahead and understands how to accelerate growth.  Prior to joining Sensormatic, Ned was a senior leader in a successful start-up, earning Inc. Magazine’s award for fastest growing private companies.

CLICK FOR NED'S PRESENTATION DETAILS

Retail Disruption and its Impact on Asset protection
Ned McCauley, Director Retail Strategic Accounts, Sensormatic Solutions

Steve Schenk
Sales Director, ANZ Inventory Intelligence
Sensormatic Solutions

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Steve Schenk

Steve has spent over 25 years in the apparel industry spanning sales, design, production, sourcing, supply chain and import and distribution. More recently he has dedicated the better part of the last decade advocating for RFID, data driven business insights and the Internet of Things to enable benefits in physical and Omni channel retail operational efficiencies, sales uplift and customer experience excellence for global and local retailers.

His expertise across the scope of retail operations is derived from working with international organisations such as Inditex, Paul Smith, Dolce & Gabbana, National Basketball Association (NBA), Major League Baseball (MLB) and National Football League (NFL). He is highly regarded in the industry and has delivered numerous key notes and round tables on the benefits of RFID in retail and supply chain and global technology trends for Retail Knowledge and other leading industry forums.

CLICK FOR STEVE'S ROUND TABLE DETAILS

Linking Device Data for the Future of Retail
Steve Schenk, Sales Director, ANZ – Inventory Intelligence, Sensormatic Solutions

"I wanted to say thank you for your commitment and dedication to Retail Risk. I enjoyed the conference and will certainly attend the Sydney one and spread the word."

Delegate
Retail Risk – Melbourne

"The conference was great because it was free, this allows access to all levels of Loss Prevention (Retail) professionals which will only benefit the industry in the long run."

Delegate
Retail Risk – Melbourne

"The conference was sharp in its delivery and not padded out, which I enjoy, and not heavily influenced by sponsors and their own presentations. Roundtable was good, with the only issue being that it overlayed another speaker, but that's expected being that its a one-dayer. Enjoyed and will return next year."

Delegate
Retail Risk – Melbourne

"I wanted to say thank you for your commitment and dedication to Retail Risk. I enjoyed the conference and will certainly attend the Sydney one and spread the word."

Delegate
Retail Risk – Melbourne

"The conference was great because it was free, this allows access to all levels of Loss Prevention (Retail) professionals which will only benefit the industry in the long run."

Delegate
Retail Risk – Melbourne

"The conference was sharp in its delivery and not padded out, which I enjoy, and not heavily influenced by sponsors and their own presentations. Roundtable was good, with the only issue being that it overlayed another speaker, but that's expected being that its a one-dayer. Enjoyed and will return next year."

Delegate
Retail Risk – Melbourne

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