PRESENTATION • ROUND TABLE DISCUSSION

In this presentation John will outline how the application of Behavioural Detection skill-sets in the retail sector, working closely with advances in technology around CCTV analytics and facial recognition, can significantly impact on retail risk.

Join John for a round table discussion after his presentation to discuss techniques in more depth and understand how they can help in your business.

More about John…

John served for over 20 years in the Australian Federal Police (AFP) as a Federal Agent and Senior Intelligence Analyst, specialising in Counter-Terrorism (based in South-East Asia); Russian Organised Crime; and Behavioural Assessment and Security Questioning, where he developed and implemented the AFP’s capability in Behavioural Detection.

John received an AFP Commissioner’s Foundations Day Medal for his work on Behavioural Detection; as well as an AFP Operations Medal for his intelligence work during the investigation into the 2002 Bali Bombing.

John’s passion for the field of Behavioural Detection led him to form bTAQ Consulting, a training and consultancy company which has become a leader in Australia and New Zealand in Behavioural Detection. bTAQ specialises in the integration of Tier 1 technology and Behavioural Detection into end-to-end security systems, future proofing organisations and delivering a wider security footprint.

John has delivered behavioural detection training and consultancy across a diverse range of sectors, including retail, hotel, government, maritime, rail, airlines, entertainment venues and casinos.

John’s unique policing and behavioural specialist background has resulted in speaking engagements in France, Poland, Malaysia, the Philippines, New Zealand and throughout Australia; with international recognition by the International Crisis Room (ICR360), Singapore, who featured John as an international expert in Human Behaviour Training at the ICR360 Virtual Global Active Shooter & Counter-Terrorism Summit 2016.

PRESENTATION • ROUND TABLE DISCUSSION

With a background in security leadership at London’s Harrods store and now at Marriott International Steve has a great perspective on the challenges faced by both retail and hospitality. In his presentation he will look briefly at a range of issues with his ‘retail’ and his ‘hospitality’ hats on! There will be an opportunity to explore any/all of these topics in more depth in his follow up round table discussion.

• Loyalty Reward Fraud
• Insider Threat
• Procurement Fraud
• Human Trafficking
• Child Sexual Exploitation
• Crowded Places/ Terrorism
• Guest Relations & Security
• Cyber

About Steve…

Steve served in the Metropolitan Police Service (MPS) for 32 years, all operational, combatting international organised crime including the trafficking of drugs, guns and people as well as murder, rape and kidnap. Steve headed the New Scotland Yard human trafficking team and was an advisor to the United Nations Office on Drugs & Crime on human trafficking and specialist Police investigative  techniques. On leaving the MPS Steve was Head of Investigations and Security (and deputy MLRO) at Harrods before joining Marriott International where he is head of Investigations EMEA and global lead on human trafficking investigations. Steve is a member of the UK Law and Policy Forum on human trafficking, an adviser to the UK Security Expo and a member of a number of Security/Investigation organisations.

PRESENTATION • ROUND TABLE DISCUSSION

Terri’s role within Accent Group Ltd is solely ecommerce based, covering fraud control and prevention working across 14 branded online stores. In this presentation she will be looking at how the role has evolved and at the effectiveness of having a sole team focussed on this area of risk -highlighting the successes the business has seen through this approach. Terri is keen to build a communication network with other retailers for, as she says: “the general rule I’ve found is that if there’s a main group of offenders hitting our brands, then they are likely hitting all of us, so building our own network where we share this information could be very useful to help us all prevent these potential losses”.

INTERVIEW • ROUND TABLE DISCUSSION

About Stuart…

Stuart joined the Victoria Police in 1987 and performed a variety of general duty policing roles until 1992 when he was promoted to detective. Over the next 22 years Stuart worked in a number of investigative areas including organised crime, counter terrorism and homicide.

In early 2014 he was promoted to the rank of Superintendent of North West Metro Division 2.   In this role Stuart is responsible for frontline service delivery to a population of close to 500,000 people.  Stuart is currently the Commander of Priority Communities Division and is responsible for leading the work to ensure all Victorians feel  heard, understood and valued by their police.

Stuart holds a Masters of Business from the University of Newcastle and a Bachelor of Policing (Investigations) from Charles Sturt University.  He is a Rotary Peace Fellow having graduated from the Chulalongkorn University program in 2013.

In 2017 Stuart was awarded the Australian Police Medal for distinguished service to law enforcement.

 

About Elisa…

Elisa has been a part of the industry for over 22 years working for companies such as Myer, David Jones and Cotton On Group in the areas of loss prevention and risk compliance with great success.

Elisa is currently a Commercial Risk Specialist for The Cotton On Group based in Melbourne. During her ten year tenure with the Group Elisa has covered many areas including stocktake, loss prevention, auditing, ecommerce, banking and fraud analysis globally. The Cotton On Group covers 7 brands including Cotton On, Supre, Factorie and Typo across 19 countries.

Elisa’s focus is training Retail Risk Partners to become successful investigators, study and analysis of precursor fraud to eliminate internal investigations and broadening her horizons into corporate investigations.

PRESENTATION • ROUND TABLE DISCUSSION

We invited this year’s Loss Prevention Director of the Year to share a personal perspective on the industry. In a changing retail landscape, Mark will look at the following themes:

• Structure
• Wins and losses so far
• The challenges now, and moving forward
• Opportunities for Profit Protection in the wider business.
  

About Mark…

Mark has global experience in all aspects of Loss Prevention and Risk starting in the UK with HMV, Virgin Megastores & BHS through to TK Maxx and big box retails such as House of Fraser and Toys R Us and finally River Island before moving to Kuwait and managing the Loss Prevention function for the entire Northern Gulf consisting of Kuwait, Egypt, Jordan, Lebanon & Cyprus responsible for over 50 different brands & 600 stores for Alshaya the region’s biggest franchise retailer. Mark relocated to New Zealand to take up a senior Loss Prevention role for The Warehouse Group the country’s largest retailer to support them reduce a significant Shrink result. Mark then became the Group Risk Manager for Next Athleisure a retail fashion group consisting of Glue Store, JD Sports Fashion & Trend Imports based in Sydney Australia, he is responsible for the overall Risk Strategy, including Business Continuity, Shrink Control and Audit.

PRESENTATION • ROUND TABLE DISCUSSION

Fraud and disputes come in many forms and strike from all angles. Whether genuine or friendly, they are incredibly damaging for merchants and issuers alike – and the immediate losses and costs are just the start. Fraud and disputes can lead to lower transaction acceptance – which further hurts revenue. What’s worse, false declines put the customer experience at risk. So not only are today’s transactions in jeopardy, but all future transactions and entire customer relationships.

Ethoca’s Brett Small will discuss how merchants and issuers can better collaborate to combat various forms of ecommerce fraud and disputes, stem the tide of growing false declines and create an exceptional customer experience.

More about Brett…

Brett Small is Ethoca’s Regional Director – Asia Pacific and is responsible for Strategy, Partnerships, Sales, and Account management within the Asia Pacific region.  Prior to joining Ethoca Brett has held numerous roles within large Australian banks over the last 10 years, including Global Head of Fraud Strategy at ANZ bank and Head of Fraud at National Australia bank.  Prior to his banking roles, Brett spent 7 years in risk and analytics consulting with Ernst & Young and KPMG where he worked with large multi-national corporations across numerous industries.

PRESENTATION • ROUND TABLE DISCUSSION

Join an interactive round table discussion where everyone gets to have their say. Hosted by Freya Hunter of Beam Wallet who proposes the following:

The world of retail has become optimally efficient… 

• Everyone owns their own database
• Customer data is accessible to the entire retail ecosystem with permission access from customers
• Retail businesses truly understand the needs and want of their customers
• Retailers access the data by providing customers with value

Tech and payment giants no longer monopolise the retail ecosystem…

• Today tech giants have built big businesses by owning our data and selling it to the highest bidder
• To better understand their customers, retailers need to pay money to access it from tech and payment companies
• Despite tech and payment giants holding the most data, no one has a complete picture of their customer and no one is willing to share their fragmented database to get ahead
• There is no incentive to change as payment businesses like Visa and Mastercard have a monopoly

Internal risks: retailers will structure themselves for success

• In order to objectively evaluate the value of innovation, retailers need to be set up in a way to advance innovation
• Innovation teams and operations teams need to be separate
• Once an innovative concept has been trialled and successful, the activity needs to be handed to the operations team to implement
• Partnering with entrepreneurs and start-ups over running in-house.

The challenges…

• Retail ecosystem working together to make a change to the ecosystem.

The opportunities…

• More opportunities for collaboration between retail brands
• Improved efficiencies in the retail ecosystem
• Increased value in the retail economy
• Improved customer experiences that are tailored to each customer
• Better ways for businesses and customers to engage each other.

About Freya…

Freya is the Head of Partnerships, Community and Events for Beam Wallet, a payments platform disrupting the retail value chain with
over 750,000 users, processing over 4.3 million transactions. Freya is helping the team take the platform global focusing on Partnerships and business development opportunities to drive scale.

Prior to this Freya worked as the Head of Communications for Recomazing, Australia’s largest database of recommendations by entrepreneurs for entrepreneurs. She regularly worked with tech leaders from Slack, Canva, DropBox, HubSpot and many more to drive collaboration within the Australian startup ecosystem. Freya was instrumental in rolling out Recomazing to 30+ Australian business communities (coworking, online and accelerators) to drive growth, helping the team to secure +$2 million AUD in funding. During this time Freya also helped Campfire, Asia’s fastest-growing coworking space, to launch their member platform through a series of CMX focused events.

Freya is also super passionate about female entrepreneurship and building communities. In 2015 she started the first female entrepreneur group for Fishburners,Australia’s largest tech startup co-working space. Freya is an experienced moderator and speaker, most recently presenting in Shanghai and also hosting a roundtable discussion in Taipei for the Australian Government’s trade division, Austrade.

Prior to this Freya has worked for leading global PR firms and also ran her own communications consulting business. Freya has a Bachelor of Communications, specialising in Broadcast Journalism from Charles Sturt University and is currently studying a Bachelor of Psychological Science.

PRESENTATION • ROUND TABLE DISCUSSION

Concept Tag is a product that is typically trialled in a handful of stores first, with the results collated and presented in a business case for the CFO to sign-off the subsequent roll-out – or not! “We find that LP management have much difficulty in pitching the results to C-Level finance in a persuasive format”, Robert says.

In this session, Robert will provide insights and tools enabling LP professionals to successfully justify capital expenditure such as security tags, CCTV and guarding.