In this presentation John will outline how the application of Behavioural Detection skill-sets in the retail sector, working closely with advances in technology around CCTV analytics and facial recognition, can significantly impact on retail risk.

More about John…

John served for over 20 years in the Australian Federal Police (AFP) as a Federal Agent and Senior Intelligence Analyst, specialising in Counter-Terrorism (based in South-East Asia); Russian Organised Crime; and Behavioural Assessment and Security Questioning, where he developed and implemented the AFP’s capability in Behavioural Detection.

John received an AFP Commissioner’s Foundations Day Medal for his work on Behavioural Detection; as well as an AFP Operations Medal for his intelligence work during the investigation into the 2002 Bali Bombing.

John’s passion for the field of Behavioural Detection led him to form bTAQ Consulting, a training and consultancy company which has become a leader in Australia and New Zealand in Behavioural Detection. bTAQ specialises in the integration of Tier 1 technology and Behavioural Detection into end-to-end security systems, future proofing organisations and delivering a wider security footprint.

John has delivered behavioural detection training and consultancy across a diverse range of sectors, including retail, hotel, government, maritime, rail, airlines, entertainment venues and casinos.

John’s unique policing and behavioural specialist background has resulted in speaking engagements in France, Poland, Malaysia, the Philippines, New Zealand and throughout Australia; with international recognition by the International Crisis Room (ICR360), Singapore, who featured John as an international expert in Human Behaviour Training at the ICR360 Virtual Global Active Shooter & Counter-Terrorism Summit 2016.

About Steve…

Steve served in the Metropolitan Police Service (MPS) for 32 years, all operational, combatting international organised crime including the trafficking of drugs, guns and people as well as murder, rape and kidnap. Steve headed the New Scotland Yard human trafficking team and was an advisor to the United Nations Office on Drugs & Crime on human trafficking and specialist Police investigative  techniques. On leaving the MPS Steve was Head of Investigations and Security (and deputy MLRO) at Harrods before joining Marriott International where he is head of Investigations EMEA and global lead on human trafficking investigations. Steve is a member of the UK Law and Policy Forum on human trafficking, an adviser to the UK Security Expo and a member of a number of Security/Investigation organisations.

Terri’s role within Accent Group Ltd is solely ecommerce based, covering fraud control and prevention working across 14 branded online stores. In this presentation she will be looking at how the role has evolved and at the effectiveness of having a sole team focussed on this area of risk -highlighting the successes the business has seen through this approach. Terri is keen to build a communication network with other retailers for, as she says: “the general rule I’ve found is that if there’s a main group of offenders hitting our brands, then they are likely hitting all of us, so building our own network where we share this information could be very useful to help us all prevent these potential losses”.

About Stuart…

Stuart joined the Victoria Police in 1987 and performed a variety of general duty policing roles until 1992 when he was promoted to detective. Over the next 22 years Stuart worked in a number of investigative areas including organised crime, counter terrorism and homicide.  

In early 2014 he was promoted to the rank of Superintendent of North West Metro Division 2.   In this role Stuart is responsible for frontline service delivery to a population of close to 500,000 people.  Stuart is currently the Commander of Priority Communities Division and is responsible for leading the work to ensure all Victorians feel  heard, understood and valued by their police.

Stuart holds a Masters of Business from the University of Newcastle and a Bachelor of Policing (Investigations) from Charles Sturt University.  He is a Rotary Peace Fellow having graduated from the Chulalongkorn University program in 2013.  

In 2017 Stuart was awarded the Australian Police Medal for distinguished service to law enforcement.

About Elisa…

Elisa has been a part of the industry for over 22 years working for companies such as Myer, David Jones and Cotton On Group in the areas of loss prevention and risk compliance with great success.

Elisa is currently a Commercial Risk Specialist for The Cotton On Group based in Melbourne. During her ten year tenure with the Group Elisa has covered many areas including stocktake, loss prevention, auditing, ecommerce, banking and fraud analysis globally. The Cotton On Group covers 7 brands including Cotton On, Supre, Factorie and Typo across 19 countries.

Elisa’s focus is training Retail Risk Partners to become successful investigators, study and analysis of precursor fraud to eliminate internal investigations and broadening her horizons into corporate investigations.

We invited this year’s Loss Prevention Director of the Year to share a personal perspective on the industry. In a changing retail landscape, Mark will look at the following themes:

• Structure
• Wins and losses so far
• The challenges now, and moving forward
• Opportunities for Profit Protection in the wider business.
  

About Mark…

Mark has global experience in all aspects of Loss Prevention and Risk starting in the UK with HMV, Virgin Megastores & BHS through to TK Maxx and big box retails such as House of Fraser and Toys R Us and finally River Island before moving to Kuwait and managing the Loss Prevention function for the entire Northern Gulf consisting of Kuwait, Egypt, Jordan, Lebanon & Cyprus responsible for over 50 different brands & 600 stores for Alshaya the region’s biggest franchise retailer. Mark relocated to New Zealand to take up a senior Loss Prevention role for The Warehouse Group the country’s largest retailer to support them reduce a significant Shrink result. Mark then became the Group Risk Manager for Next Athleisure a retail fashion group consisting of Glue Store, JD Sports Fashion & Trend Imports based in Sydney Australia, he is responsible for the overall Risk Strategy, including Business Continuity, Shrink Control and Audit.

Fraud and disputes come in many forms and strike from all angles. Whether genuine or friendly, they are incredibly damaging for merchants and issuers alike – and the immediate losses and costs are just the start. Fraud and disputes can lead to lower transaction acceptance – which further hurts revenue. What’s worse, false declines put the customer experience at risk. So not only are today’s transactions in jeopardy, but all future transactions and entire customer relationships.

Ethoca’s Brett Small will discuss how merchants and issuers can better collaborate to combat various forms of ecommerce fraud and disputes, stem the tide of growing false declines and create an exceptional customer experience.

More about Brett…

Brett Small is Ethoca’s Regional Director – Asia Pacific and is responsible for Strategy, Partnerships, Sales, and Account management within the Asia Pacific region.  Prior to joining Ethoca Brett has held numerous roles within large Australian banks over the last 10 years, including Global Head of Fraud Strategy at ANZ bank and Head of Fraud at National Australia bank.  Prior to his banking roles, Brett spent 7 years in risk and analytics consulting with Ernst & Young and KPMG where he worked with large multi-national corporations across numerous industries.

The session sees a number of international asset protection experts, each with their own areas of expertise, sit with tables of ten delegates to give personalised interviews, presentations and to answer questions.

At the end of seven minutes the experts rotate around the room so that everyone gets a chance to meet them and ask them for help with their toughest challenges.

Not to be confused with a procurement fair, where each meeting is actually a sales pitch (not the case with our experts), this session is proving a BIG hit with delegates. “The only complaint we had from delegates the whole day was that the Meet the Experts session should be extended from one hour to two” commented Paul Bessant, Founder of Retail Knowledge.