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Leicester speakers

How can technology grow and develop in-line with changing retail criminal behaviour?: Dean Kernot – Sales & Marketing Manager, Vista

ROUND TABLE DISCUSSION

  • How retail criminal behaviour is changing
  • The role of technology in driving these changes in behaviour
  • How technology needs to evolve to tackle these changes in behaviour
  • How technology can be used to create a safe, trusted environment for shoppers

More about Dean…

Dean has been involved with the security industry for over 20 years, working with a range of manufacturers and distributors to gain a strong understanding of the market and the challenges it faces.

A part of the Vista team for five years, Dean accepted the role of Sales & Marketing Manager for the brand two years ago. During this time, Dean has worked alongside some of the largest retail organisations in the country to help them develop their existing security strategies and help them with the upgrade pathway from analogue to IP.

An important part of this work has been helping design strategies to overcome major threats and challenges to their businesses in a rapidly changing landscape, and exploring how technology can be used to tackle issues such as shrinkage and profit reduction, and create competitive advantage through an enhanced customer experience.

A key focus for Vista and for Dean is working closely with customers and end users to better understand their needs and ensure that Vista is continually evolving to meet them. To this end, Vista run a Voice of Customer initiative with key partners in the industry to gather feedback and shape the business in line with requirements.

Armed Robbery: Helen Clayton – Corporate Crime & Security Manager, Sainsbury's Supermarkets

ROUND TABLE DISCUSSION

  • With offenders increasingly willing to do more for less, explore how the MO for this is changing and how we need to adapt to this growing crime type:

    • When are incidents occurring? E.g. at closing time? And are they increasing / decreasing
    • Where are they occurring e.g. tills, cash office?
    • What is being targeted?
    • How has the above changed over the last 2 years? E.g. more opportunist due to knives being carried more.
    • What are business doing to deter, delay and disrupt?

More about Helen…

Helen has been in the retail loss and security industry for the last 16 years, with a long career at Boots UK and more recently Sainsburys. Starting off as an internal investigator, Helen broadened out into security threats, forensic investigation, incident management and business continuity. She is passionate about monitoring and responding to security risks that may impact a business directly or indirectly, now or in the future.

One eye on the future: Ray Palmer – Group Asset Protection Manager, Outdoor & Cycle Components

ROUND TABLE DISCUSSION

Join Ray for a discussion on emerging challenges, planning, and leadership for the future of risk and LP

  • What do you see as the emerging risks over the next 3-5 years?
  • What do we need to do to ensure our teams are fully prepared?
  • How do we continuously drive engagement and keep the subject alive?


More about Ray…

Winner of the Retail Risk Director of the year 2014. Former chairman of the DIY, Trade & Garden Centre Loss Prevention Forum and Director of the European Loss Prevention Advisory Panel.

Currently Group Asset Protection Manager at Outdoor & Cycle Components, formerly Global Loss Prevention Director at Alhokair Fashion Retail and Head of Asset Protection at B&Q.

A career in retail spanning 40 years during which Ray has  successfully navigated his way from the sales floor to the board room. A decade in profit protection, loss prevention, and asset protection. Renown for creating and implementing strategic plans that significantly reduce risk and realise £multimillion of benefit to global retail companies.

Stakeholder Management – overcoming security programme resistance through stakeholder engagement: Dave Pardoe – Head of Loss Prevention, Card Factory

PRESENTATIONROUND TABLE DISCUSSION

PRESENTATION

  • How many times have we seen a security programme fail or falter through poor stakeholder engagement?
  • How do we place ourselves in the shoes of stakeholders?
  • Effective stakeholder management – the art of the impossible.
  • Win win, win lose, lose lose – recognising preferred outcomes.

ROUND TABLE DISCUSSION

Following his presentation Dave will lead a round table discussion to explore this theme in more depth with delegates.

More about Dave…

Dave took up his role as Head of Loss Prevention at Card Factory in early 2016. His collaborative hearts and minds approach to organisational loss quickly paid dividends and this culminated in the double award of Retail Risk Director 2018 and In-Store Profit Protection Team of The Year 2018.

Previously Dave spent many years working for the retail estate of Post Office where he led operational risk teams, physical security elements and crime intelligence.

With over 30 years of operational crime risk expertise, Dave combines a credible and engaging approach to organisational loss with sound academic underpinnings and above all a keen sense of humour!

Debbie Grant – Senior Policy Lead, Fraud Strategy and Criminal Disruption, Visa

PRESENTATIONROUND TABLE DISCUSSION

About Debbie…

Debbie has been a Senior Policy Lead in the Fraud Strategy and Criminal Disruption team since April 2015 where she joined Visa from Weatherbys Private Wealth Bank. In her role she controls all types of crime in the Visa payment system through the development of internal and external crime prevention strategies to providing training and giving presentations throughout the Visa Europe region. She has successfully supported and coordinated complex international and multi jurisdiction investigations, initiated online fraud prevention and disruption activities and built an extensive network within the public and private sectors to ensure they disrupt criminal activities within the Visa payment system.

Prior to Visa, Debbie also qualified as a Barrister, was a Debit Card Services manager at Weatherbys, a Fraud manager at Barclays retail banking and before starting a career in fraud Debbie was a Prison Officer for 7 years.

Aggressive, physical, and violent confrontations – how are retailers reducing the risk?: Robert Harling – CEO, Gatekeeper Systems

ROUND TABLE DISCUSSION

Rob will lead the discussion, looking at:

  • Increased violence during theft incidents
  • Policies to deter violence in retail
  • Available solutions that reduce thefts without employee confrontation.

About Robert…

Robert has 20+ years of global supply chain, operations, and product development experience. He understands how to create loss prevention strategies that return on their investments, protect the paying customer’s retail shopping experience and scale to meet future business needs.

Roberts expertise is in evaluating business and technology trends and to create robust, durable technologies that are easy to use and have impactful cost effective business applications.

When it comes to the needs of global retailers, Roberts primary focus is to protect retail employees from confrontation and injury, and deliver sustainable results using technology.

"Fantastic! The venue was excellent, the input and presentations current and relevant and the exhibition really useful. I really enjoyed the day and the networking opportunity."

Attending retailer
Retail Risk – Leicester

"Just a quick note to say thanks for organising and hosting an amazing event. It really does go from strength to strength! I’ve been in the industry a long time now and can definitely say that you are absolutely steering us all into a much more genuinely collaborative approach."

Attending retailer
Retail Risk – Leicester

"You had always spoken of how great a night the Fraud Awards is. And if anything, you did not do it enough justice. You have truly developed a great program that is embraced so well by the industry in the UK. it was clear to see that everyone who attended had a fantastic night."

Attending retailer
Retail Risk – Leicester & The Fraud Awards

"Fantastic! The venue was excellent, the input and presentations current and relevant and the exhibition really useful. I really enjoyed the day and the networking opportunity."

Attending retailer
Retail Risk – Leicester

“Just a quick note to say thanks for organising and hosting an amazing event. It really does go from strength to strength! I’ve been in the industry a long time now and can definitely say that you are absolutely steering us all into a much more genuinely collaborative approach.”

Attending retailer
Retail Risk – Leicester

"You had always spoken of how great a night the Fraud Awards is. And if anything, you did not do it enough justice. You have truly developed a great program that is embraced so well by the industry in the UK. it was clear to see that everyone who attended had a fantastic night."

Attending retailer
Retail Risk – Leicester & The Fraud Awards

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