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Leicester speakers

An introduction from our Chair: Peter Page, MENA-based Group Loss Prevention Manager
Welcome to Retail Risk – Leicester 2019.

It is my pleasure to introduce myself as this year’s Chair.

More about Peter…

Peter Page has over 28 years of experience driving excellence in physical security, loss prevention, HSE, organisational resilience and risk management. He has worked in strategic roles throughout Europe and the MENA region in a variety market sectors including, Her Majesty’s Government, retail, wholesale, shipping & logistics, automotive, construction, travel and real estate.

Peter has a Master’s Degree in Business Continuity, Security & Emergency Management and a Post-Graduate Certificate in Security Management.

He is a Chartered Security Professional and a Fellow of the Security Institute and currently serves on several of the Institute’s Member Groups.

Peter is the Vice Chairman of the Dubai Chapter of ASIS and holds the Certified Protection Professional (CPP) board certification. He is a member of the global Crisis Management & Business Continuity Council, the Middle East Advisory Council and was a member of the Technical Committee for the ANSI ORM.1 2017 Security & Resilience Standard.

Peter is a Specialist Fellow of the International Institute of Risk and Safety Management and a Member of the Business Continuity Institute. He was shortlisted for Middle East Continuity & Resilience Professional (Private Sector) 2018and Retail RiskDirector of the Year 2018.

Peter is a regular conference chair, speaker and expert panelist. He serves on several conference advisory groups; and has presented a wide range of topics five continents.

Peter is an adjunct lecturer for Edith Cowen University and the Centre of Aviation & Security Studies where he has taught on the Diploma in Aviation Security Management.

He is dedicated to making a difference and raising professional standards in the security industry, through education and certification in particular.

How can technology grow and develop in-line with changing retail criminal behaviour?: Dean Kernot – Sales & Marketing Manager, Vista

ROUND TABLE DISCUSSION

  • How retail criminal behaviour is changing
  • The role of technology in driving these changes in behaviour
  • How technology needs to evolve to tackle these changes in behaviour
  • How technology can be used to create a safe, trusted environment for shoppers

More about Dean…

Dean has been involved with the security industry for over 20 years, working with a range of manufacturers and distributors to gain a strong understanding of the market and the challenges it faces.

A part of the Vista team for five years, Dean accepted the role of Sales & Marketing Manager for the brand two years ago. During this time, Dean has worked alongside some of the largest retail organisations in the country to help them develop their existing security strategies and help them with the upgrade pathway from analogue to IP.

An important part of this work has been helping design strategies to overcome major threats and challenges to their businesses in a rapidly changing landscape, and exploring how technology can be used to tackle issues such as shrinkage and profit reduction, and create competitive advantage through an enhanced customer experience.

A key focus for Vista and for Dean is working closely with customers and end users to better understand their needs and ensure that Vista is continually evolving to meet them. To this end, Vista run a Voice of Customer initiative with key partners in the industry to gather feedback and shape the business in line with requirements.

Armed Robbery: Helen Clayton – Corporate Crime & Security Manager, Sainsbury's Supermarkets

ROUND TABLE DISCUSSION

  • With offenders increasingly willing to do more for less, explore how the MO for this is changing and how we need to adapt to this growing crime type:

    • When are incidents occurring? E.g. at closing time? And are they increasing / decreasing
    • Where are they occurring e.g. tills, cash office?
    • What is being targeted?
    • How has the above changed over the last 2 years? E.g. more opportunist due to knives being carried more.
    • What are business doing to deter, delay and disrupt?

More about Helen…

Helen has been in the retail loss and security industry for the last 16 years, with a long career at Boots UK and more recently Sainsburys. Starting off as an internal investigator, Helen broadened out into security threats, forensic investigation, incident management and business continuity. She is passionate about monitoring and responding to security risks that may impact a business directly or indirectly, now or in the future.

One eye on the future: Ray Palmer – Group Asset Protection Manager, Outdoor & Cycle Components

ROUND TABLE DISCUSSION

Join Ray for a discussion on emerging challenges, planning, and leadership for the future of risk and LP

  • What do you see as the emerging risks over the next 3-5 years?
  • What do we need to do to ensure our teams are fully prepared?
  • How do we continuously drive engagement and keep the subject alive?


More about Ray…

Winner of the Retail Risk Director of the year 2014. Former chairman of the DIY, Trade & Garden Centre Loss Prevention Forum and Director of the European Loss Prevention Advisory Panel.

Currently Group Asset Protection Manager at Outdoor & Cycle Components, formerly Global Loss Prevention Director at Alhokair Fashion Retail and Head of Asset Protection at B&Q.

A career in retail spanning 40 years during which Ray has  successfully navigated his way from the sales floor to the board room. A decade in profit protection, loss prevention, and asset protection. Renown for creating and implementing strategic plans that significantly reduce risk and realise £multimillion of benefit to global retail companies.

The National Business Crime Centre – an update on work and trends: Patrick Holdaway – Chief Inspector, National Business Crime Centre

PRESENTATIONROUND TABLE DISCUSSION

PRESENTATION

The National Business Crime Centre: an update on work and trends


ROUND TABLE DISCUSSION

Working together to reduce violence


About Patrick…

Patrick is aChief Inspector from Hampshire Constabulary on secondment to the National Business Crime Centre, which is hosted by the Met Police. Patrick’s 23 years’ in the police have been in a variety of uninformed roles but always with a focus on partnership working.

Having been the business crime lead for Hampshire since 2014, Patrick has worked closely with a number of national business and agencies and developed and chaired the Safer Hampshire Business Partnership, which is made up of police, partners and businesses to identify, understand and prevent business crime

Patrick became the operational lead for the NBCC in December 2018 and aims to embed a focus on business crime in policing, targeting the issues that affect businesses so allowing them to prosper and help the communities they serve.  

An overview of the first ever Distribution Centre Survey results: Steve Teatum – Group Head of Loss Prevention, NEXT

PRESENTATION

Distribution Centres have become the heartbeat of modern retailing.

And yet, despite their rapidly growing importance, there is no data available around KPIs for risk managers to benchmark their DC performance against.

How do you know what you are doing well and what areas need special attention?

The new Distribution Centre Survey will provide the first ever hard data in many key areas of DC  and logistics operation. For example:

  • What entry and exit procedures constitute best practice?
  • Should staff be paid whilst being searched?
  • What are the likely risks from Organised Crime within your DC?
  • How many emergency ambulance call outs constitutes a Health & Safety crisis?

The scope and nature of the Survey has been agreed through the auspices of the Steering Committee made up of six leading retailers/logistics specialists and Chaired by Steve Teatum of Next. Steve will be giving an overview of key findings from the first ever DC Survey at Retail Risk – Leicester.

This main stage presentation comprises some of the most important research undertaken this year and effects all retailers. Don’t miss it.

About Steve…

Steve is the Head of Loss Prevention for Warehousing and Distribution (W&D) at NEXT Plc, which serves 500 UK and 200 international based stores as well as their successful e-commerce business. 

Prior to joining Next Steve has held other Head of LP roles for US & European based retailers in the High St non-food and discount grocery sectors. 

Starting his LP career in the mid 90s, Steve has over 22 yrs experience of managing risk within the total retail environment and is a self-confessed ‘engine of change’, always looking to further enhance profitability through cost effective LP initiatives, efficient ways of working and most importantly collaborative teamwork.

When not working Steve enjoys spending time with his 3 children and most weekends can be found pitch side (in all weather) supporting his son who plays for an English Football League one Academy team.

Adidas profit protection – serious about profitability through customer service and technology: Corin Dennison – Director, Global Profit Protection & Investigations, adidas and Graham Swallow – Retail Business Development Manager, Axis communications

PRESENTATION

In this joint presentation adidas will join Axis communications to discuss how technology enables a customer centric deterrent security profile.

More about Corin…

With over 24 yrs experience within the law enforcement / security arena, Corin served for 19 yrs within the UK Police Service as a Detective, specializing in all areas of major crime including Counter Terrorism, with secondments to the National Football Intelligence Unit and the Foreign Office training Iraqi Police Personnel in the Middle East. Corin held the position of Global Corporate Investigations Manager for Burberry Ltd moving to adidas Group in 2013 taking up the position of Senior Manager Global Investigations.

Corin has responsibility for all aspects of investigation management within the adidas Group, overseeing a retail estate of 2800 stores and corporate locations and supporting the Compliance Framework within the Group. Corin regularly presents as a subject matter expert on corporate security and holds the CPP qualification from ASIS International.

More about Graham…

Graham is a Retail Business Development Manager at Axis communications. He a 30 year Retail background with experience in Loss Prevention and Investigation, Supply chain security and retail operations. Graham has also worked in the Royal Airforce Police and these days he applies his expertise and experience to improve security, safety and nett profit through network Video, Audio and analytics.  

Why your contact centre is an easy target for fraudsters – a case study: Marie Marsden – Head of Credit Operations, Shop Direct & Dr Nick Gaubitch – Chief Scientist, Pindrop

ROUND TABLE DISCUSSION

Join Marie and Nick to discuss why a criminal will always gravitate to the path of least resistance. In the context of fraud, this means focusing on the easiest ways to set up and defraud an individual or organisation. Unless adequately prepared, contact centres provide that opportunity. Today, businesses want advanced authentication and security measures that have little or no impact on the customer experience. The challenge is that customers expect to remain secure without being inconvenienced. The only way in which retailers can run contact centres in a digital economy is to offer effective but invisible security. That means frictionless authentication and-end to-end fraud detection across the omni-channel.

  • Retail contact centre fraud has increased 135% in the last 4 years.  
  • PSD2 will drive more fraudsters to the contact centre, why?
  • Hear from Shop Direct on how they detect contact centre fraud and the benefits on their omni-channel journey.


More about Marie…

Marie Marsden has been with Shop Direct since 1998 and drives a diverse team connected to a number of FS touch points; customer arrears support, specialist support team, fraud prevention, debt sale, third party management, business agility, robotic automation & transformation and Service Delivery & Resource Planning.

More about Nick…

Dr Nikolay Gaubitch heads up Pindrop’s EMEA research team, where he leads the development of algorithms for future speech security technologies. He advises clients pre and post installation on the levels and types of phone fraud and he provides commentary on what is happening within the world of contact centre phone fraud. Nikolay received a Ph.D. in acoustic signal processing from Imperial College London in 2007.

Online at street level – Intelligence led arrests: Andy Wainwright – Head of Directory Loss Prevention, NEXT

PRESENTATION

How Next uses fraud data and intelligence in live operations to identify suspects and secure an arrest.

More about Andy…

Andrew has worked in the fraud industry for over fourteen years, dealing with the investigation and prevention of internal and external fraud within the financial, insurance, telecommunication and retail sectors. His most recent roles have involved both operational and strategic management of the respective fraud departments.

Andrew has implemented best practice methodologies at various organisations, which have successfully identified fraud control weaknesses and significantly improved overall fraud prevention and detection, leading to considerable cost savings. He has also managed a number of high-profile investigations which have led to successful prosecution through the courts and resulted in the recovery of high value assets.

How to beat both Retail Risk and Security Cost pressures in 2020: Des Fitzgerald – Loss Prevention and Key Accounts Manager, Lodge Service

ROUND TABLE DISCUSSION

Des will lead this discussion, covering:

  • What are the trending risks and their cost implications for security budgets today – from self-service open merchandising through to OCG (Organised Criminal Gang) activity?
  • Where are the cost pressures – how are they changing and what can you do about them?
  • Blending technology and security staffing: where can systems replace or enhance the role of security staff to reduce costs?

More about Des…

With a 25 year career in loss prevention, Des is a member of the experienced team at Lodge Service, which is celebrating in 2019 its 100th anniversary as a security partner to major retailers. 

Lodge Service is a third-generation family business, committed to high-quality staff training and internal promotion, to ensure consistently high standards in security provision.

Des enables clients to meet their security and budgetary needs through connection to the Lodgic Intelligence Centre and its range of networked services, for security, loss prevention and building management systems, staffed by security and analytical specialists.

With over 1,250 personnel, Lodge Security operates in every major city in the UK and Ireland and across mainland Europe, providing a comprehensive set of specialist security services.

Stakeholder Management – overcoming security programme resistance through stakeholder engagement: Dave Pardoe – Head of Loss Prevention, Card Factory

PRESENTATIONROUND TABLE DISCUSSION

PRESENTATION

  • How many times have we seen a security programme fail or falter through poor stakeholder engagement?
  • How do we place ourselves in the shoes of stakeholders?
  • Effective stakeholder management – the art of the impossible.
  • Win win, win lose, lose lose – recognising preferred outcomes.

ROUND TABLE DISCUSSION

Following his presentation Dave will lead a round table discussion to explore this theme in more depth with delegates.

More about Dave…

Dave took up his role as Head of Loss Prevention at Card Factory in early 2016. His collaborative hearts and minds approach to organisational loss quickly paid dividends and this culminated in the double award of Retail Risk Director 2018 and In-Store Profit Protection Team of The Year 2018.

Previously Dave spent many years working for the retail estate of Post Office where he led operational risk teams, physical security elements and crime intelligence.

With over 30 years of operational crime risk expertise, Dave combines a credible and engaging approach to organisational loss with sound academic underpinnings and above all a keen sense of humour!

Modern Day Slavery and the Retail Sector: Debbie Grant – Senior Policy Lead, Fraud Strategy and Criminal Disruption, Visa and Sion Hall – Detective Chief Inspector

PRESENTATION

Debbie will be presenting on how Visa plays a role in helping to prevent and track criminals involved in Modern Day Slavery through week of action and Sion will be presenting on how the police work with retailers and other organisations in detecting modern day slavery.

More about Debbie…

Debbie has been a Senior Policy Lead in the Fraud Strategy and Criminal Disruption team since April 2015 where she joined Visa from Weatherbys Private Wealth Bank. In her role she controls all types of crime in the Visa payment system through the development of internal and external crime prevention strategies to providing training and giving presentations throughout the Visa Europe region. She has successfully supported and coordinated complex international and multi jurisdiction investigations, initiated online fraud prevention and disruption activities and built an extensive network within the public and private sectors to ensure they disrupt criminal activities within the Visa payment system.

Prior to Visa, Debbie also qualified as a Barrister, was a Debit Card Services manager at Weatherbys, a Fraud manager at Barclays retail banking and before starting a career in fraud Debbie was a Prison Officer for 7 years.

More about Sion…

  • Experienced Management Consultant and Senior Police Leader
  • Detective Chief Inspector – 30 years’ experience, law enforcement 
  • Founder & Chair of Pan Lancashire Anti Slavery Partnership (Strategic Multi Agency Network)
  • Head of Pennine Division Criminal Investigation Department & Senior Investigating Officer.
  • Head of East Lancashire Intelligence, Covert Policing, Child Sexual Exploitation, Forced Marriage & Human Trafficking.
  • Head of Department – Professional Standards, Bribery and Anti-Corruption.
  • Head of Force Counter Terrorism Branch – Strategic & Operational experience of Tri-Partite Investigations (Security Services, Metropolitan CT Command & Force CTBs)
  • Syndicate Head of Force Serious & Organised Crime Unit. Senior Investigating Officer in UK and International investigations.
  • Covert Human Intelligence Source Handler/Controller (Crime and CTB)
  • Department Head of Force Undercover Policing Team.
  • Developed/delivered bespoke training (National/ Regional/Local) including experience as an associate Lecturer. Qualified to Graduate Level in Policing Studies
  • Modern Slavery Management Consultant
Aggressive, physical, and violent confrontations – how are retailers reducing the risk?: Robert Harling – CEO, Gatekeeper Systems

ROUND TABLE DISCUSSION

Rob will lead the discussion, looking at:

  • Increased violence during theft incidents
  • Policies to deter violence in retail
  • Available solutions that reduce thefts without employee confrontation.

About Robert…

Robert has 20+ years of global supply chain, operations, and product development experience. He understands how to create loss prevention strategies that return on their investments, protect the paying customer’s retail shopping experience and scale to meet future business needs.

Roberts expertise is in evaluating business and technology trends and to create robust, durable technologies that are easy to use and have impactful cost effective business applications.

When it comes to the needs of global retailers, Roberts primary focus is to protect retail employees from confrontation and injury, and deliver sustainable results using technology.

You'll never deliver great shrink with poor data: Colin Culleton – former Group Head of Loss Prevention at Next retail and 2017 LP Director of the Year, in conjunction & Sean Lee – Director for UK & Ireland, Sensormatic

PRESENTATIONROUND TABLE DISCUSSION

More about Colin…

38 years security, loss prevention and risk management experience. Career success built on ensuring loss prevention policies and procedures are sales enhancing.

Builds stakeholder partnerships and achieves integration with key business functions. Passionate about the benefits of collaboration with other businesses, law enforcement and business crime reduction partnerships. Pioneered a radical, selective arrest policy designed to improve the safety of retail staff, a model that is now used extensively on the high street. A Director of the National Business Crime Solution, member of the National Retail Crime Steering Group and the Home Office Violence Reduction Group.

More about Sean…

Sean brings over 20 years of experience in management, sales, customer care, business development & strategy in the retail and security sectors.

He is responsible for all aspects of the Johnson Controls retail business in the UK & Ireland, with a special focus of Loss Prevention, Safety and Security solutions.

Sean has a passion for protecting what matters most and always has the customer in mind when recommending solutions that help them to lose less and sell more.

Over his time in the retail industry Sean has been instrumental in a number of projects which deliver fantastic value and customer service to some of the best known retailers in the world.

His honest approach and commitment to ethics has built his reputation as a reliable and trustworthy expert in his field.

Sean spends his spare time with has three children and his girlfriend Julia.

It takes an army – using AI to win the battle against waste, shrink, & operational inefficiencies: Yonatan Olsha – Director of Global Sales, Profitect

ROUND TABLE DISCUSSION

AI is a hot buzzword in retail. Everyone is told they need it, but with so many vendors claiming AI functionality, how can you recognize the best type of AI for your business? Yonatan Olsha, Director of Global Sales for Profitect, Now Part of Zebra Technologies, will lead a roundtable discussion featuring real-world examples of AI in use in customer environments. His session will outline stories how global retailers are using AI technology to win the battle against waste, shrink, and operational inefficiencies. 

Yonatan’s session will guide participants through the benefits of collaboration across multiple departments including Loss Prevention, Operations, and Finance to drive an in-store culture of ownership and accountability. He will offer case studies that show how retailers have used AI technology like prescriptive analytics to uncover creative fraud schemes that would have otherwise gone undetected, identify training opportunities to reduce process errors, reduce waste through increased quality assurance, and found ways to increase associates’ productivity. 

Be a part of this roundtable to:

  • Get tips for how to strengthen store profitability
  • Hear how retail peers are making the case for AI across their organization
  • Learn how technology can fuel both revenue growth and career growth


About Yonatan…

As VP of EMEA and Alliances, Yonatan is responsible for driving business efforts outside of the United States and Canada. He oversees sales, business development, and operations for EMEA. Prior to Profitect, Yonatan was a senior executive at one of Israel’s largest retail companies. He brings extensive knowledge of commercial and general management, with strategic and hands-on experiences with market-leading iconic, lifestyle, and fashion brands. Yonatan has a proven track record in business development, brand-building, creating management structures and processes, and delivering financial results. He also has an MBA from Tel Aviv University and is a certified CPA.

Security and Safety Monitoring – Inhouse or Outsource?: Brian Kelly – Managing Director, Bold Communications

ROUND TABLE DISCUSSION

Organisations with multiple remote locations need to manage the safety and security of those sites.  Typically, they will do this by either contracting the task to a commercial alarm receiving centre (ARC) or by creating an inhouse monitoring facility, or sometimes a mix of both.  In deciding which route to go down, there are a number of issues to be considered, including –

  • A powerful and commonly used argument for outsourcing is the proposition that people and organisations should only focus on their core business tasks and leave non-core activities to the specialists.  
  • How close a fit will the service offered by the commercial ARC be for the client organisation?  To optimise the efficient use of resources, an ARC will standardise its operating procedures.  Although a well-run monitoring provider will seek to deliver high quality services, there can be a focus on automation and the need to accommodate a range of different client types.      
  • Many organisations have developed inhouse expertise because they are closely engaged with their security monitoring operations.  Where this task is outsourced, there can be a high level of dependence on the preferences, initiative and competence of external contractors.  
  • Fixed and incremental costs – contract staff and services provide a flexible resource which can be more easily scaled in comparison with the fixed costs associated with an inhouse facility.  Also, a monitoring contract can be agreed and actioned quickly, and brought to an end if necessary, whereas an inhouse facility requires planning, investment and management.
  • Inhouse staff may be more deployed across a wider range of tasks and be more personally invested in the client organisation than a contractor.     

The subject of the discussion is to help organisations decide what may be the best choice for them.   Bold Communications provide a security and safety monitoring platform and services widely used by inhouse control rooms and commercial alarm receiving centres.  The company has significant experience in this sector having operated in it for over 38 years. 

About Brian…

Managing Director of Bold Communication, Brian Kelly, has worked in the security technology sector for over 30 years, following a career with the Metropolitan Police and other law enforcement roles. During his time at the Company, he has led Bold to become the leading UK supplier of integrated monitoring solutions for complex and challenging projects.  With a law degree and extensive product and project experience, he has developed an understanding of the operational imperatives and considerations underpinning the decision making process necessary to achieve users’ security technology objectives.   

Holiday season loss prevention – managing fraud in a changing eCommerce landscape: Yael Brosh – Business Development Manager, Riskified

ROUND TABLE DISCUSSION

Discussion points: 

  • Which eCommerce fraud trends should you look out for this holiday season?
  • How can merchants effectively protect revenue across channels?
  • What impact will PSD2 have on holiday readiness and sales?


More about Yael…

Yael Brosh is a Business Development Manager at Riskified, a leading eCommerce fraud-prevention solution, turning shoppers into customers by improving conversion and preventing loss at all stages of the customer journey.

Riskified helps eCommerce merchants such as Foot Locker, Matches Fashion, Gucci, lastminute.com and many other global brands to approve more online transactions.

Prior to working at Riskified, Yael held managerial positions within the eCommerce industry in London and Tel Aviv and has experience in both eCommerce trading and digital marketing.

The Cyborg solution: the future of Protection? Stuart Lodge – CEO, Lodge Service

PRESENTATION

Stuart will consider how security threats and cost pressures are impacting retail security and look at:

  • Blending technology and personnel for deterrence, detection and ROI
  • The Cyborg solution: are we moving from body-worn cameras today to an Amazon Go type retail solution and data chip body implants?

More about Stuart…

Lodge Service is a third-generation family business, committed to high-quality staff training and internal promotion, to ensure consistently excellent standards in security provision.

Stuart and Lodge Service have pioneered the introduction of the Intelligence Centre: more than an ARC, it is the hub of a range of networked and onsite guarding services, for security, loss prevention and building management systems. Staffed by security and analytical specialists, the centre is data-driven, using transactional and national crime reports to identify and stop criminals.

Now with more than 1,250 personnel, Lodge Security operates in every major city in the UK and Ireland and across mainland Europe, providing a comprehensive set of specialist security services.

"Fantastic! The venue was excellent, the input and presentations current and relevant and the exhibition really useful. I really enjoyed the day and the networking opportunity."

Attending retailer
Retail Risk – Leicester

"Just a quick note to say thanks for organising and hosting an amazing event. It really does go from strength to strength! I’ve been in the industry a long time now and can definitely say that you are absolutely steering us all into a much more genuinely collaborative approach."

Attending retailer
Retail Risk – Leicester

"You had always spoken of how great a night the Fraud Awards is. And if anything, you did not do it enough justice. You have truly developed a great program that is embraced so well by the industry in the UK. it was clear to see that everyone who attended had a fantastic night."

Attending retailer
Retail Risk – Leicester & The Fraud Awards

"Fantastic! The venue was excellent, the input and presentations current and relevant and the exhibition really useful. I really enjoyed the day and the networking opportunity."

Attending retailer
Retail Risk – Leicester

“Just a quick note to say thanks for organising and hosting an amazing event. It really does go from strength to strength! I’ve been in the industry a long time now and can definitely say that you are absolutely steering us all into a much more genuinely collaborative approach.”

Attending retailer
Retail Risk – Leicester

"You had always spoken of how great a night the Fraud Awards is. And if anything, you did not do it enough justice. You have truly developed a great program that is embraced so well by the industry in the UK. it was clear to see that everyone who attended had a fantastic night."

Attending retailer
Retail Risk – Leicester & The Fraud Awards

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