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LEICESTER SPEAKER PRESENTATIONS

The Retail revolution is here

OVERVIEW

What are the best retailers doing right now to guarantee their post pandemic futures?

Special guests include:

Terry Streather – Director, Oakwood Training

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Terry Streather

Terry is a mental health and personal safety expert, with extensive experience as both a frontline practitioner and trainer.
He is helping some of the UK’s retailers look after the mental wellbeing and personal safety of their employees.

He’s passionate about helping companies create a safer, healthier workplace, by placing wellbeing at the very core of what they do. Not only because it’s the right thing to do, but because it makes good business sense. Happy, safe employees make better employees.

As a former frontline officer and supervisor in the Police he has first-hand experience of managing personal crisis, both from members of the public and staff.
He understands that our health and the way we feel has a huge impact on the way we behave, the decisions we make and our productivity.

When he’s not teaching or speaking Terry spends much of his time running around after his 9 and 7 year old children.

CLICK FOR TERRY'S PRESENTATION DETAILS

The new normal: risk and remote working

Working from home is here to stay. Businesses are downsizing the head offices and using remote working to cut costs, access talent no matter where it is located and increase employee satisfaction and productivity. And that all bodes well for all stakeholders. Except how do you successfully manage health safety and risk issues associated with a workforce now spread over the whole country or internationally working from the informal environment that they call home? What are your obligations to provide a safe working environment? And what are your responsibilities for the mental and physical well-being of remote workers?

Bruce Duncan – Bruce Duncan, Business Risk and Efficiency Consultant

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Bruce Duncan

As a qualified Accountant, Bruce gained experience working on and managing private equity merger and acquisition deals within the Deloitte LLP Corporate Finance team.  He then joined Greggs plc in 2005 working in the Head Office Finance team before moving to the Yorkshire division as the Financial Controller.  He changed career paths by taking up the challenge of forming and leading a Loss Prevention function covering risk mitigation and cost efficiency across the business.

After building an expert team which added value through a coordinated fraud and security strategy, migration of manual to automated processes and the creation of a business wide loss prevention culture, he moved to Morrisons to lead the Loss Prevention team covering Risk and Operating Model and Online.  In December 2017 an opportunity arose to move back to value retailing by joining Matalan as Head of Business Risk.  This incorporated a wider remit of: Profit Protection & Security, Health & Safety, Data Privacy & Security, Insurance, Compliance, Audit & Assurance.  After gaining invaluable experience and transforming a somewhat disengaged and demotivated team into a high performing one, Bruce became one of many ‘corporate Covid casualties’ having recently been made redundant from his position.  An amalgamation of the Business Risk and Legal Services team saw Bruce on the wrong side of the Legal / Accountancy fence with a qualification in the latter but not the former as required for the new role.

Moving forward positively and without delay, Bruce is looking to combine over two decades of experience, accumulated commercial acumen and a keen eye for optimised solutions, to add value to the risk management and cost optimisation journeys of peers and their businesses.  This will be achieved not only by mitigating risk factors, but by identifying opportunities for value creation through synergies, engagement and collaboration across the increasingly stringent areas of risk, regulation and compliance we face in these uncertain times…

Dan Hardy – Director of Strategy & Transformation, Amberstone Security

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Dan Hardy

Dan has well-balanced view, from having worked within Policing but also for many years in the private sector.  He served in HM Forces as a solider for five years serving worldwide and on two operational tours, before gaining experience in the private security industry. He spent 13 years in the Metropolitan Police, rising to the position of Acting Detective Inspector on the Specialist Crime Directorate. He subsequently became Head of Risk at a national security company and then the Crime and Security Lead for a big four retailer, where his responsibilities included creating a safe environment for 25million weekly customers and 160,000 worldwide colleagues.  Prior to his current role managing a top security company that serves many retail and fulfilment businesses across the UK and Europe, he was the Managing Director of the National Business Crime Solution (NBCS), a not for profit organisation that enables the sharing of data between law enforcement agencies and the business community to reduce crime and risk to all.

 Throughout his career he has worked tactically and strategically as a Police officer, and collaboratively as a Policing partner, working in unison with the Home Office, the NPCC and varying PCC’s driving benefits back into Policing, local communities and multiple industries affected by criminality.

CLICK FOR INTERVIEW: A new era for Retail: how well are you prepared?

In a world of constant change, Risk Management now lies at the heart of business success. Are you ready for the challenge? Paul talks to leading UK Risk and Security experts Dan Hardy and Bruce Duncan on what a new future of Risk could look like for your business.

Kelvin Chadwick – Senior Vice President and Producer, Lockton

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Kelvin Chadwick

Kelvin has over 30 years’ experience in the insurance Industry and during this time has worked with a number of high profile retail organisations to provide innovative risk and insurance solutions. 

Prior to joining Lockton, Kelvin spent 6 years at a major global broking firm where he was responsible for corporate business development and sat on their business leadership teams across the North and Midlands. Kelvin utilises his experience to develop a deep understanding of his clients needs, to ensure that tailored solutions, underpinned by the highest level of customer service is provided. 

Matt Davies – Partner and Head of Risk Solutions North, Lockton

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Matt Davies

Matt has over 30 years’ experience in the insurance industry and has worked with some of the UK’s  largest companies specialising in major national and multinational accounts and strategic relationship management. Matt started his career with Marsh, where he spent ten years and prior to Lockton was with Willis for seven years, latterly as the Manchester Head of Office. Matt works closely with his fellow Partners and Associates with ultimate responsibility for Lockton’s Northern business incorporating Manchester and Newcastle offices.

CLICK FOR KELVIN & MATT'S PRESENTATION

How to manage your costs in a changing insurance landscape

Risk has changed and this is reflected in a hardening insurance market. Kelvin and Matt discuss how you can manage risk and relationships to keep your insurance costs down.

Online retail – what are the new risks?

OVERVIEW

Digital Retail has accelerated into a new phase. Retailers have seen as much as a 600% increase in traffic online during Covid-19. Have retailers been ready for this and what have been the learnings? The online consumer experience is critical to the success of any retail business. It must also be fused with the bricks and mortar retail offering as part of an all-round customer experience. What are the health, safety and risk implications for those retailers seeking to provide a quick, frictionless, and enjoyable online and omnichannel experience to their customers?

Special guests include:

Raph Lawson – Group Head of Fraud, THG Ingenuity

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Raph Lawson

Raph Lawson is currently the Group Head of Fraud for online retailer THG Ingenuity, which operates over 100 international websites selling Fast-moving consumer goods direct to consumer through its proprietary e-commerce platform. THG Ingenuity has recently floated on the London Stock Exchange and valued at £5.4bn. Raph leads a multi skilled team in a complex global retail environment.

CLICK FOR RAPH'S PRESENTATION DETAILS

Online fraud – the Covid impact and beyond
Raph Lawson – Group Head of Fraud, THG Ingenuity

Whether you’re working in online fraud prevention now or are thinking of developing a career in this area, our interview with Raph offers unmissable insights on the changing face of online fraud. What are the current and emerging trends following Covid? What impact is PSD2 having on retail fraud? What does it take to be a successful practitioner in this area and what are the opportunities for LP professionals to develop their careers within online fraud prevention?

Ed Whitehead – Managing Director, EMEA, Signifyd

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Ed Whitehead

Ed leads the team dedicated to the support and expansion of Signifyd’s EMEA client base. Prior to Signifyd, Ed has worked for multiple software and identity providers, specialising in data and legislation in ID & Fraud, Marketing and CX, including Gigya (acquired by SAP), Experian and Hitwise.

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What a year in retail. One to remember or one to forget, what have we learned heading into 2021?
Ed Whitehead – Managing Director, EMEA, Signifyd

2020 has been one of the most disruptive years in memory for retail. In this session we will look at how online retail has been impacted and the strategies merchants can take into 2021 to cope with the apparent permanent changes to consumer behaviour.

Protect stores and create opportunities with the latest solutions

OVERVIEW

Technological innovation offers retail health, safety, and risk managers a continuous stream of opportunities to improve performance whilst driving down costs. How should modern retailers go about embracing the best new technologies whilst avoiding embarrassing, and potentially costly, flops?

Special guests include:

Yonatan Olsha – VP of EMEA and Alliances, Zebra Prescriptive Analytics

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Yonatan Olsha

As VP of EMEA and Alliances, Yonatan is responsible for driving business efforts outside of the United States and Canada. He oversees sales, business development, and operations for EMEA. Prior to Profitect, Yonatan was a senior executive at one of Israel’s largest retail companies. He brings extensive knowledge of commercial and general management, with strategic and hands-on experiences with market-leading iconic, lifestyle, and fashion brands. Yonatan has a proven track record in business development, brand-building, creating management structures and processes, and delivering financial results. He also has an MBA from Tel Aviv University and is a certified CPA.

CLICK FOR YONATAN'S MASTER BLAST DETAILS

Coronavirus and Commerce: Using Technology to Weather the Pandemic

Yonatan Olsha – VP of EMEA and Alliances, Zebra Prescriptive Analytics

Yonatan discusses how technology can help surmount the ‘perfect storm’ of challenges thrown at retailers by Covid-19: from inventory management to insider fraud and store closures.

John Mantle – National Loss Prevention Manager, American Golf

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John Mantle

John has worked in the retail industry for over 30 years across a number of retailers. He is a specialist in Operations having held a number of posts leading to a career in Loss Prevention. His previous roles have existed in Wilko, The Link and Allied Carpets. At American Golf he led his LP Team to the inaugural LP Team of the Year at the Fraud Awards.

Having worked in American Golf for 11 years he sees strong operations as the best tool in the toolbox to ensure a successful Loss Prevention result. He believes problem solving is the key to tackling issues and bringing them under control.

CLICK FOR JOHN'S PRESENTATION DETAILS

Immobigolf –  Collaborating in an Industry to Reduce Organised Crime
John Mantle – National Loss Prevention Manager, American Golf

In his presentation, John will explain that the golf industry was under siege from criminality especially organised crime gangs however the traditional nature of the sport meant that there was no collaboration to solve the problems.

He will detail how a group of industry experts came together to look at ways to combat the issue and how we ended up with an initiative to tackle the problem from the ground up.

Brendan Abbott – Head of Retail, Travel and Leisure, Experian

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Brendan Abbott

Brendan Abbott is Head of Retail, Travel and Leisure at Experian. He has 22 years’ experience in the retail sector working for Argos, Homebase and Matalan before moving to supply retailers with services to use customer data effectively. Brendan is a Chartered Loyalty Marketing Professional.

CLICK FOR BRENDAN'S MASTER BLAST DETAILS

Identity and Fraud – Adapt, Survive and Thrive
Brendan Abbott – Head of Retail and Leisure, Experian

How is this peak going to be different? What does that mean for retailers, now and into 2021? How can you stay on top of the changing fraud landscape?

CLICK FOR BRENDAN'S FIRESIDE CHAT DETAILS

Delivering beyond the doorstep: supporting the growth of Ocado
Brendan Abbott – Head of Retail, Travel and Leisure, Experian

With the continued migration of shoppers to online shopping channels, the most successful online retailers are those that think like a tech company.

Andy Martin – Business Development, Morphean

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Andy Martin

With over 30 years retail experience, Andy has held senior retail management roles across operations, supply chain and loss prevention with Morrisons, Dixons Stores Group and HMV.  In 2014 Andy joined the world market leading network video company Axis Communications and led their retail business development function across Northern Europe before joining Morphean in 2018.  Andy now focusses on delivering Morpheans Cloud based video, access control and audio solutions, as a service, across the retail, banking, hospitality and leisure.

Andy is a regular keynote speaker and industry thought leader providing insights to a variety of related forums and events.

CLICK FOR ANDY'S MASTER BLAST DETAILS

Cloud solutions: supporting retailers in 2020 and beyond
Andy Martin – Business Development, Morphean

Graham Swallow – Retail Lead, Northern Europe, Axis Communications

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Graham Swallow

Graham is the Retail Business Development Manager at Axis communications. He has a 30-year Retail background with experience in Loss Prevention and Investigation, Supply Chain Security and Retail Operations. Graham has also worked in the Royal Airforce Police. In his current role, he applies his expertise and experience to improve security, safety and net profit through IoT solutions, network video, network audio solutions, and the adoption of analytics for the retail segment.

CLICK FOR GRAHAM'S PRESENTATION DETAILS

Shift your retail CCTV strategy from reactive to proactive
Graham Swallow – Retail Lead, Northern Europe, Axis Communications

Graham will talk about delivering an improved deterrent from CCTV in today’s retail space and a broader business return on the investment.

Gavin Harrison – Sales Manager UK, Element Logic

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Gavin Harrison

Gavin works with businesses to help optimise their warehouses & fulfilment networks by removing bottlenecks and stress points through automation, specifically harnessing the AutoStore® solution to help businesses increase throughout, reduce errors and compress their storage footprint.

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Warehouse automation: the inside story for risk managers
Gavin Harrison – Sales Manager UK, Element Logic

In this interview Gavin will address the topic of warehouse automation from a risk management perspective. What role do retail risk leaders play in rolling out automation? What questions should you be asking internally, and of potential suppliers, to ensure the best solution for your business? Does an automated warehouse solution offer options for stock accuracy and monitoring? Gavin will also consider what risks decrease with automation – and whether it creates any additional risks.

Jason Towse – Managing Director, Services Division, Mitie

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Jason Towse

With extensive expertise in the security industry spanning a 25-year career across commercial, business development and operational roles, Jason has forged a reputation as a leader who develops business strategies, manages business change and incubates new operating models in an evolving market.

A calculated risk taker with significant industry knowledge, Jason continues to champion the drive for the use of technology and converged services, coupled with creating people-centric cultures to energise, engage and retain the best talent.

CLICK FOR JASON'S PRESENTATION DETAILS

Protect your colleagues, customers and stores with an intelligence-led approach to security
Jason Towse – Managing Director, Services Division, Mitie

What can retailers do to help provide a safer environment for colleagues and shoppers and of course reduce shrink? Is it all about having boots on the ground? Or should they be maximising smart use of technology and intelligence to create a holistic solution?

Roxanne Christenson – Head of Sales, Sekura Global

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Roxanne Christenson

Roxanne is responsible for leading Sekura Global sales throughout North America.  She brings more than 20 years of hands-on experience and a successful track record of product and program placement across the retail spectrum. 

It’s a passion for retail that lead Roxanne into inventory management and product protection.  As brick-and-mortar business challenges escalate, she pursued work in retail technologies, particularly RFID.  Here, her work focused on RFID inventory and security solutions, as well as interactive selling devices that further drive sales and invigorate brick-and-mortar experience.

In her current role with Sekura Global, Roxanne combines this experience and insight with Sekura’s consultative, innovative approach to asset protection and inventory management to help retailers successfully navigate through an ever-changing retail climate.

Edward Price – Sales Manager, Sekura Global

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Edward Price – Sales Manager, Sekura Global

Edward has been working for Sekura Global for almost 8 years with the last 2 years as sales manager covering the UK and Europe. During his time at Sekura, he has worked as a consultant to the largest retail brands across the EUK region and gained significant experience and understanding of retail in general, and specifically the requirements in loss prevention.

Having seen fast and frequent changes in retail, Edward is passionate about making sure Sekura’s clients receive the best possible solutions and service in the market. He offers a corporate level consultative approach to ensure relevant, expert advice and innovative solutions.

 His motto is to help retailers enhance profitability through innovation.

CLICK FOR ROXANNE AND EDWARD'S MASTER BLAST DETAILS

Getting back to normal – the emerging new priorities for LP
Roxanne Christenson – Head of Sales, North America, Sekura Global
Edward Price – Sales Manager, Sekura Global

As retail returns to normal, new trends are emerging for Loss Prevention. Sekura works closely with the world’s leading retailers, and Edward and Roxanne shares some of the learnings from discussions with those retailers.

In particular:

  • Safety – in terms of staff, and also product production
  • Technology – retailers becoming tech-led to enhance their service and experience regardless of the channel to market
  • Sustainability – focus on sustainable materials and investment in futureproof solutions.

Tim Moore – Vice President, Europe, ALL-TAG

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Tim Moore

Tim is the Vice President of All-Tag Europe who are part of the global All-Tag business. Tim is responsible for all operations in EMEA.

His career commenced in retail with retailers including Tesco, Rymans, People Phone & Vodafone in a variety of retail operational roles. This culminated in becoming the new Regional Manager for Peoples Phone in the Northwest and opening 13 stores in a 4 week period.  18 months after Peoples Phone were purchased by Vodafone Tim took up a new challenge in the Security and Fraud department investigating internal and external theft and fraud. He has been Loss Prevention focussed ever since, now for over 19 years. More recent retailer roles include Security Manager for Sainsbury Distribution where Tim had responsibility for half of the Distribution Centres in the UK looking after physical security, manned guarding, investigations and emergency response. A move to DSGI as LP Technical Capability Manager created a new challenge where he became responsible for product protection across the group, setting the protection standards and managing vendors. Also during this time he picked up responsibility for the in-house alarm receiving centre. Restructuring lead him to move to the other side of the desk with sales roles with Retail Security Solutions, Amberstone and SSS Management Services before securing his current role over 4 years ago.

David Dalton – Key Account Director, ALL-TAG

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David Dalton

David is the Key Account Director for All-Tag Europe who are part of the global All-Tag business. David is responsible for the sales of all lines of business to all Key Accounts.

Throughout his career David has always worked with the best in the industry. Starting in a procurement function working with the likes of Microsoft, Oracle and IBM, he cut his teeth working with some of the worlds biggest companies. However the move in to retail gave him the opportunity to explore sales based roles. Starting with account management with discount retailers, to now being the Key Account Director to some of the biggest retailers in the world. During this journey he has specialised in Source Tagging and leading teams to deliver this key strategic retail function.

Now focused on delivering holistic loss prevention solutions and the future of product protection for the industry.

CLICK FOR TIM AND DAVID'S MASTER BLAST DETAILS

The future of product protection – do we need more innovation?
Tim Moore – Vice President, Europe, ALL-TAG
David Dalton – Key Account Director, ALL-TAG

A conversation with Tim and David from All-Tag about what the future holds for the EAS consumables industry. Is there a lack of innovation? Are all LP solutions seen as ‘Sales Prevention?’ What level of engagement is needed to move the conversation forward? Paul, Tim and David attempt to answer some of these questions.

Gareth Paton – Business Development Executive, Sensormatic Solutions

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Gareth Paton

Gareth has been working in electronic security solutions for over 17 years, beginning in a technical support role and quickly moving into national account sales. Gareth has supported a number of leading retailers delivering smart solutions to increase sales and reduce crime.

CLICK FOR GARETH'S PRESENTATION DETAILS

Data-driven loss prevention during a pandemic
Gareth Paton – Business Development Executive, Sensormatic Solutions

Gareth discusses trends emerging in retail and shopper behaviour in a COVID environment, and how data-driven solutions are already helping retailers to perform in the new normal.

Robert Ward – Regional Sales Manager, UK & Ireland, Eagle Eye Networks

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Robert Ward

With over 10 years in the security industry, Robert has worked in multiple management roles in distribution and manufacturing and now, as the Regional Sales Manager for Eagle Eye Networks in the UK & Ireland, he is promoting Cloud to the masses. He has pervious experience working for the MoD, and with strong IT knowledge, he supports the channel on new and exciting projects. 

CLICK FOR ROBERTS MASTER BLAST DETAILS

The future of video security

How smart video cloud surveillance enables retailers to minimize loss, strengthen security and even gain valuable insight into customer behaviour.

Business Continuity Planning

Special guests include:

Geoff Grateley – Founder & Director, Grateley Consulting Services

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Geoff  Grateley

With more than 25 years Facilities Management (FM) experience across government, corporate and retail sectors, Geoff’s career began with the Inland Revenue managing critical office and data centre facilities. Moving through Electronic Data Systems and Alfred McAlpine Business Services, Geoff managed workplaces across various sectors, before being head-hunted by Europa Facility Services to manage their retail business.

Geoff led the key client relationship with Capital Shopping Centres (CSC), subsequently intu Properties, and began work with CSC in 2012 to build intu Retail Services, a new FM (joint venture) business, born in 2013.

Geoff was iRS UK Operations Director for seven years. Skilled in compliance, communication, customer experience and commercial performance, Geoff was responsible for the shopping centre operations delivered through 2,000 colleagues.

Geoff is now Founder & Director of Grateley Consulting Services, and a Board Trustee for Home-Start Cheshire.

CLICK FOR GEOFF'S PRESENTATION DETAILS

Don’t turn an incident into a crisis: a strategy for business continuity planning
Geoff Grateley – Founder & Director, Grateley Consulting Services

In his presentation Geoff will focus on strategies for business continuity planning, incident and crisis management, consider how critical these are to customer confidence and trust, and how they can be under-pinned by technology and teamwork.

Illustrating the components of the strategy with a realistic, hypothetical scenario, Geoff will reflect how a local issue might quickly escalate into a regional or national incident, requiring assured crisis management at a local level, backed by enabling support at a corporate level.

Megatrends in Risk Management

OVERVIEW

Explore the trends and technologies that are transforming risk management in the retail revolution.

Special guests include:

Troy Norcross – Co-Founder, Blockchain Rookies

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Troy Norcross

Troy Norcross is an international speaker, educator and strategist on Blockchain as an enabler for transforming business models. Troy has provided blockchain training and strategy support to high street banks across Europe, Asia and India. Troy specialises in enterprise-scale business model transformation projects where Blockchain technology enables business models, strategies and efficiencies which previously were not considered possible.

Troy is Co-Founder of Blockchain Rookies. He has a 25+ year career covering multiple market verticals including agriculture, aerospace, IT infrastructure, telecoms-media-technology (TMT), digital music, healthcare service innovation, eCommerce and most recently Blockchain business strategy for enterprises, industries and business ecosystems.

CLICK FOR TROY'S PRESENTATION DETAILS

Blockchain: you can’t assess what you don’t understand!
Troy Norcross, Co-Founder Blockchain Rookies

What is blockchain and what is its role in the future of risk management? In this presentation Troy will explain how blockchain works and how it is being used to transform risk management. In particular he will look at its use in the following areas:

  • Supply chain transparency
  • Emerging digital currencies
  • Identity and data management

"Fantastic! The venue was excellent, the input and presentations current and relevant and the exhibition really useful. I really enjoyed the day and the networking opportunity."

Attending retailer
Retail Risk – Leicester

"Just a quick note to say thanks for organising and hosting an amazing event. It really does go from strength to strength! I’ve been in the industry a long time now and can definitely say that you are absolutely steering us all into a much more genuinely collaborative approach."

Attending retailer
Retail Risk – Leicester

"You had always spoken of how great a night the Fraud Awards is. And if anything, you did not do it enough justice. You have truly developed a great program that is embraced so well by the industry in the UK. it was clear to see that everyone who attended had a fantastic night."

Attending retailer
Retail Risk – Leicester & The Fraud Awards

"Fantastic! The venue was excellent, the input and presentations current and relevant and the exhibition really useful. I really enjoyed the day and the networking opportunity."

Attending retailer
Retail Risk – Leicester

“Just a quick note to say thanks for organising and hosting an amazing event. It really does go from strength to strength! I’ve been in the industry a long time now and can definitely say that you are absolutely steering us all into a much more genuinely collaborative approach.”

Attending retailer
Retail Risk – Leicester

"You had always spoken of how great a night the Fraud Awards is. And if anything, you did not do it enough justice. You have truly developed a great program that is embraced so well by the industry in the UK. it was clear to see that everyone who attended had a fantastic night."

Attending retailer
Retail Risk – Leicester & The Fraud Awards

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