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Leicester speakers – more to be announced

Retail Risk – Global Survey: Paul Bessant, Founder, Retail Risk

Be among the first to take part – and benefit from – the Retail Risk – Global Survey. Since 2011 Retail Knowledge’s surveys of retailers primarily in the US, UK and Australia have become an indispensable tool for the industry to benchmark operations and find practical ways to beat fraudsters. Now the survey is going global, real time and widening its remit to cover the risk arena – to produce the most timely, accurate and relevant material ever available on all aspects of retail risk.

Using latest polling technology, the survey canvasses information from delegates at the conference and publishes the results in real time at the event. The material is then compiled into a detailed report.

Private and Public collaboration, disrupting criminal activities: Debbie Grant – Senior Policy Lead, Fraud Strategy and Criminal Disruption, Visa & Kieran Cotter – Fraud Risk Manager, Sainsbury's Argos

The e-Commerce week of action is a concept that Visa and the DCPCU piloted 3 years ago in the UK. Since then over 28 European countries have taken part in subsequent action days, resulting in 213 arrests and €16.5 million worth of fraud involving over 40,000 transactions. This initiative proves how vital it is for public and private sectors to work together. Debbie and Kieran will discuss how merchants, issuers and law enforcement working together disrupted criminal activity in the e-commerce sector which led to some of these arrests and how you can become part of this initiative.

More about Debbie…

Debbie has been a Senior Policy Lead in the Fraud Strategy and Criminal Disruption team since April 2015 where she joined Visa from Weatherbys Private Wealth Bank. In her role she controls all types of crime in the Visa payment system through the development of internal and external crime prevention strategies to providing training and giving presentations throughout the Visa Europe region. She has successfully supported and coordinated complex international and multi jurisdiction investigations, initiated online fraud prevention and disruption activities and built an extensive network within the public and private sectors to ensure they disrupt criminal activities within the Visa payment system.

Prior to Visa, Debbie also qualified as a Barrister, was a Debit Card Services manager at Weatherbys, a Fraud manager at Barclays retail banking and before starting a career in fraud Debbie was a Prison Officer for 7 years.

More about Kieran…

Kieran is currently the Fraud Risk Manager for Sainsbury’s Argos, responsible for all card not present fraud screening and risk strategy.  He has 10 years of experience in the retail card not present fraud space and is an experienced risk manager, with a strong background in the retail sector.

The future of personal information in e-commerce: Alastair Johnson – Founder & CEO, Nuggets

Currently every business has a honey pot silo of personal information, each one of those silos has an associated concern of possible breach. In this presentation Alastair will focus on taking back control of your data, and in particular the role of blockchain in achieving this. What are the options for fundamentally better ways forward that won’t require CEOs’ heads to roll or daily concern? Yet still allow business to move forward while reducing fraud, false positives and chargebacks?

More about Alastair…

With over 25 years’ experience as a tech entrepreneur and innovator, Alastair is a passionate advocate for blockchain technology as a tool to achieve enhanced payment, privacy and security. That’s the driving force behind Nuggets, the payments and identity management platform he co-founded in 2016.

Alastair has a long experience of taking high-level concepts from design to delivery, and deep knowledge of the tech, production and commercial fields. He has led global integrated product development and marketing initiatives for brands such as Microsoft, Skype, Xbox, Hololens, the BBC and Disney, creating and managing multi-disciplinary global teams in start-ups and multinational corporations alike.

MASTERCLASS SESSIONS

Violence against retail staff – addressing the threat: David Short, Head of Body Worn Division, WCCTV

David will open the masterclass with a discussion of the current threats to retailers, in particular the number of worrying trends in retail crime. Figured released by ACS show that 72% of all retail workers have experienced verbal abuse whilst at work, with 39% of staff having suffered an injury as the result of assault or other crime – a staggering total of 13,437 injuries.

Figures released by the Business Crime Reduction Partnership (BCRP) suggest that there has been a 47% increase in violence against retail staff in the last year.

Retailers surveyed indicated that violence against their staff was their number one concern, with staff suffering from the emotional and physical effects these confrontations cause and generally feeling unsafe in stores.

The main triggers for violence towards staff are well known – staff challenging shop thieves, staff enforcing age restricted policies and staff refusing to serve alcohol to already intoxicated customers. Protecting vulnerable workers in these situations has to be a priority.

WCCTV are a leading manufacturer of Body Worn Video solutions. The Company’s multi-award-winning body worn cameras are proven to reduce conflict, improve personal safety and help secure successful prosecutions by providing tamper proof video and audio evidence.

More about David…

David is the manager of the body worn division at Wireless CCTV looking after all UK and international body worn projects. He has worked at WCCTV for the past 12 years, working across a wide range of sectors and industries, account managing some of the largest organisations within our customer base including two of the leading UK supermarket retailers. He believes passionately that their body worn solutions directly assist in reducing violent and anti-social behaviour in stores, eliminate false accusations and spurious claims and improve customer relations.

"Fantastic! The venue was excellent, the input and presentations current and relevant and the exhibition really useful. I really enjoyed the day and the networking opportunity."

Attending retailer
Retail Risk – Leicester

"Just a quick note to say thanks for organising and hosting an amazing event. It really does go from strength to strength! I’ve been in the industry a long time now and can definitely say that you are absolutely steering us all into a much more genuinely collaborative approach."

Attending retailer
Retail Risk – Leicester

"You had always spoken of how great a night the Fraud Awards is. And if anything, you did not do it enough justice. You have truly developed a great program that is embraced so well by the industry in the UK. it was clear to see that everyone who attended had a fantastic night."

Attending retailer
Retail Risk – Leicester & The Fraud Awards

"Fantastic! The venue was excellent, the input and presentations current and relevant and the exhibition really useful. I really enjoyed the day and the networking opportunity."

Attending retailer
Retail Risk – Leicester

“Just a quick note to say thanks for organising and hosting an amazing event. It really does go from strength to strength! I’ve been in the industry a long time now and can definitely say that you are absolutely steering us all into a much more genuinely collaborative approach.”

Attending retailer
Retail Risk – Leicester

"You had always spoken of how great a night the Fraud Awards is. And if anything, you did not do it enough justice. You have truly developed a great program that is embraced so well by the industry in the UK. it was clear to see that everyone who attended had a fantastic night."

Attending retailer
Retail Risk – Leicester & The Fraud Awards

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