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Leicester speakers

Thank you to all the following speakers who appeared at Retail Risk – Leicester 2018…

An introduction from our Retail Risk Chair: Bruce Duncan – Head of Business Risk, Matalan
Welcome to Retail Risk – Leicester 2018.

It is my pleasure to introduce myself as Chair for this year’s Retail Risk – Leicester conference.

About Bruce…

Qualifying as a chartered accountant at the start of the millennium, he gained professional service experience within the Deloitte LLP Corporate Finance team, learning the trade as a junior and then managing private equity merger and acquisition deals between £5m and £100m.  He then joined Greggs plc, the national food on the go retailer, in 2005 working within the Head Office Finance team before moving to the Yorkshire division as the Financial Controller.  Following business restructuring in 2010, he changed career paths by taking up the challenge of forming and leading a Loss Prevention team with the aim of identifying and mitigating risk and identifying cost efficiency opportunities as part of the overall business strategy in tough economic times.

After building an expert team of five which created added value through a coordinated fraud and security strategy, migration of manual to automated processes and the creation of a business wide loss prevention culture, he moved to Morrisons to lead the Loss Prevention risk and operating model and online business areas.  He recently moved back to value retailing by joining Matalan in December 2017 as Head of Business Risk, incorporating Loss Prevention, Health and Safety, Information Security, Insurance, Compliance and Audit.  The principles of compliance are transferrable across functions and business sectors, so he’s enjoying applying and gaining greater experience in a dynamic retail business and retail sector, whilst learning about the world of fashion.

How to understand the Performance Review and make it work for you: Gary Moncur – Director of Loss Prevention & DeWayne Harrison – Regional Loss Prevention Manager, Compass Group, NAD

Do you receive a year end evaluation regularly? Gary and DeWayne will explore the Performance Review with perspectives from ‘both sides of the desk’. They will offer you valuable insights to help you successfully navigate the appraisal process:

  • What are the true goals of a Performance Review from both your and the organisation’s perspectives?
  • How do you evaluate your own performance accurately, cutting out the ‘ego’?
  • What are the best ways to approach your appraisal so that you are using it as a tool to enhance your performance and delivery?

Gary and DeWayne’s roles over the years have given them the opportunity to present hundreds of reviews and they will share their experiences, observations and suggestions that you can implement – whether as the leader or recipient – to ensure a more productive discussion.

Gary Moncur – Director of Loss Prevention, Compass Group, NAD.

Compass Group is the world leader in commercial food and hospitality services. With over 10,000 accounts and $24B in annual sales, Gary oversees multiple aspects of all loss prevention efforts within the company. Gary has over 30 years in the retail industry and has held various positions including: Store management, Procurement, Analytical Services Manager, Regional Loss Prevention Manager and Regional LP Director. Gary previously managed teams in a divisional capacity with the Babies “R US organization and Dollar General Corporation. Part of his career was spent in Operation’s within the Toys R’ Us organization which allows him to bring a very unique perspective to the loss prevention and audit world.

DeWayne Harrison – Regional Loss Prevention Manager, Compass Group, NAD

DeWayne oversees multiple aspects of all loss prevention efforts within the Southwest and Southeast United States. He is a Certified Forensic Interviewer (CFI Legacy) and was named a finalist for 2017 CFI of the Year. With over 25 years in the industry, Dewayne’s career spanned the private and public sectors, for such companies as Wal Mart, Lowes, Macy’s, and Toys R Us.

Counterfeit notes – protecting your business, your customers and your reputation: Toby Davies – Head of Banknote Resilience, Bank of England

The Bank of England has taken significant steps over the past few years to secure the currency through the issue of state of the art polymer banknotes. In this presentation Toby will provide advice on how retailers can protect their businesses both financially and reputationally in the run up to the launch of the new polymer £20 note in 2020 through the Banknote Checking Scheme

More about Toby…

Toby Davies is Head of Banknote Resilience at the Bank of England with responsibility for the production of Bank of England banknotes and its anti-counterfeiting strategy.  Previously, he was responsible for the operation of the Bank’s Real-Time Gross Settlement (RTGS) payment system and its securities operations.  Toby has also worked at Euroclear UK and Lloyd’s of London.

“The trust negotiation” – how can business mitigate the risks of colleagues: to do the right thing when no one’s watching?: Graham Swallow – Retail Lead at Axis

More about Graham…

Graham is the Retail lead at Axis communications covering the Northern Europe and Nordics regions. A 30-year Retail Loss Prevention, Investigation and Security professional with experience in end to end retail profit improvement projects; Graham has worked in the Royal Airforce Police, Retail and Logistics, applying his expertise and experience to improve security, safety and nett profit through the management of consistent process.

A Counter Terrorism update for retailers: Chief Inspector Jon LLOYD – East Midlands Counter Terrorism Intelligence Unit Protect & Prepare Manager

About Jon…

Jon is a Chief Inspector with Northamptonshire Police, and has been seconded to the East Midlands Special Operations Unit since 2016. Prior to taking up his role as the regional protect and prepare manager Jon was head of Special Branch in Northamptonshire. Jon has 28 years’ police service, and has worked in uniform including being a dog handler for 7 years. Jon has a real passion managing proactive and covert policing operations. Jon was a force control room inspector manging all incidents of threat risk and harm. He is a tactical firearms, pursuit and critical incident commander. Jon enjoys travelling and watching Rugby, Cycling and Football.

Are your staff walking around with their eyes closed? Open your eyes to behaviour detection!: Kenneth Long – CEO, Association of Behavioural Detection Officers and COO, Super Recognisers International

What can you and your teams learn from the techniques used by Behaviour Detection Officers trained to spot the signs of criminal/hostile behaviour?

More about Kenneth…

Kenneth Long FSRA QII is the Chief Executive Officer of the Association of Behavioural Detection Officers and also the Chief Operating Officer (COO) of Super Recognisers International (SRI) Limited and is the organisation’s Senior Super Recogniser (SSR). Kenneth began his career with the Metropolitan Police Service (MPS), spending 10 years gaining experience and knowledge in crime prevention and investigation techniques. He was instrumental in founding SRI Limited in 2016.

Kenneth was the founder of the Association of Behavioural Detection Officers and works with leading practitioners and academics from around the world in the field to develop new ways in delivering training in relation to behavioural awareness, detection and analysis and to research the science behind it.

Kenneth is an SME in Linked Series Identification which he has been successful using and teaching others how to use on several courses. This technique has been very successful in the retail industry to largely reduce theft – shoplifting and preventing repeat offenders going back to the same venue.

Kenneth was a public order officer and whilst with the MPS, he was deployed across the UK to major operations ranging in scope from the NATO Leaders conference in Wales in 2014 to the London riots in 2011. He was also tasked to support National High Risk Missing Persons enquiries and numerous large-scale criminal investigations and prosecutions.

He spent a large part of his career working in covert surveillance units, planning response operations and executing warrants. These duties involved him operating cross border and targeting repeat offenders. He was one of the founding members of the MPS’ Super Recogniser Unit at New Scotland Yard working alongside then Detective Chief Inspector Mike Neville, now the CEO of SRI Limited.

During his time at New Scotland Yard, he worked with many other serving Super Recognisers and solved literally thousands of crimes which had been previously declared cold. Setting up covert operations to target persistent offenders, Kenneth spent time liaising with multiple police forces and outside agencies to catch offenders who had previously been left to run free amongst the public, escaping justice for so long.

In 2016 Kenneth decided to leave the MPS and to create SRI Limited. He had the forward vision to see what an essential capability Super Recognisers could deliver to the wider security establishment and he wanted to make Super Recognisers available when and where they are most needed to deter and solve crime.

Since creating SRI Limited, he has built a solid foundation of research, working closely with clients, academics and psychologists from around the World conducting behavioural analysis skills and neurology development to ensure that he had the right people available to support SRI deployments and training requirements.

Kenneth has been widely documented by many press and media companies such as Channel 7 Australia, NHK Japan, SBS Australia, Wag TV and Windfall Films to name just a few who have broadcast and reported the rise of SRI Limited and the establishment of the Super Recogniser as the third forensic science discipline alongside DNA and fingerprinting.

Panel discussion: Is the LP culture in Leisure and Hospitality different to retail?
  • How does the LP culture differ in leisure and hospitality compared to retail?
  • How do the LP challenges within the leisure and hospitality sector vary to those of retail?
  • Are the challenges actually different?
  • What are the LP challenges?
  • What systems are used within leisure and hospitality that make the challenges more difficult?
  • How do the labour models within leisure and hospitality impact the LP challenges?
  • Compliance challenges? What makes compliance harder if anything?


Demelza Staples – Director of Loss Prevention, Ei Group

About Demelza…

Demelza Staples, Director of Loss Prevention at Ei Group plc who are the largest portfolio manager of pubs in the UK, with some 4,500 properties predominantly leased and tenanted pub operations coupled with a rapidly growing managed pub estate. Demelza has previously held positions at YO! Sushi restaurant chain and also Yum! Brands International at KFC GB also in Loss Prevention.


Clare Birkin – Head of Loss Prevention, Burger King UK

About Clare…

Clare Birkin has recently joined Burger King UK as their Head of Loss Prevention. She previously worked in the same role at Casual Dining Group. She has extensive knowledge of the Hospitality sector after spending 10 years in Operations and 17 years in Loss Prevention. Clare knows the importance of implementing processes and systems to reduce loss and create tools to identify it. She has worked alongside Zonal tills to develop a data mining dashboard and with Eagle Eye on many projects including an employee benefit scheme.


Gary Moncur – Director of Loss Prevention, Compass Group, NAD


Hayley Jane Lee – Director of Risk and Compliance, Gala Bingo


The session sees a number of international asset protection experts, each with their own areas of expertise, sit with tables of ten delegates to give personalised interviews, presentations and to answer questions. The theme of the session this time will be ‘How to do more with less’ – highly relevant as retailers come under greater pressure to cut costs and reduce losses. So bring your toughest challenges and questions to pose to our experts!

At the end of seven minutes the experts rotate around the room so that everyone gets a chance to meet and consult with them. Not to be confused with a procurement fair, where each meeting is actually a sales pitch (not the case with our experts), this session is proving a BIG hit with delegates. “The only complaint we had from delegates the whole day was that the Meet the Experts session should be extended from one hour to two” commented Paul Bessant, Founder of Retail Knowledge.

Gary Moncur – Director of Loss Prevention, Compass Group, NAD


DeWayne Harrison – Regional Loss Prevention Manager, Compass Group, NAD


Colin Culleton – Group Loss prevention Manager, Next


Peter Page – Senior Manager Risk, AI tayer Group


Paul Rodgers – Chairman, Vendorcom & Panel Member, Payments Systems Regulator


Debbie Grant – Senior Policy Lead Fraud Strategy and Criminal Disruption, Visa


Toby Davies Head of Banknote Resiliance – Bank of England


Jerry Boersma – Chief Software Architect, Appriss Retail


Darren Bailey – Senior Account Manager, APG EMEA


Bruce Duncan – Head of Business Risk, Matalan


John Low – Head of Risk and Health & Safety, Game Retail Limited


Damien Barne, Head of Profit Protection, Compass Group UK & Ireland

An introduction from our eRisk Chair: John Low, Head of Risk and Health & Safety at Game Retail Limited
Welcome to eRisk – Leicester 2018.

It is my pleasure to introduce myself as Chair for this year’s eRisk – Leicester conference.

About John…

John heads up the risk and health and safety teams for the UK national high street chain Game Retail Ltd, where over the last ten years he has held senior operational and risk management positions. His wide ranging responsibilities include all the risk functions including, Loss Prevention, Multi-Channel Fraud Payments, Enterprise Risk Management (ERM), Health & Safety and Insurance.

John has a strong and diverse retail background having previously worked for a number of UK big retail brands including the Co-operative Group (food) in senior operational roles and the retail management section of Bass. He is also currently a member of the Institute of Risk management (IRM).

At Game Retail Ltd the aim is to deliver an innovative approach to loss prevention to deliver and provide an Omni channel solution that is in a restless and constant state of innovative development, providing first class service to the business with touch points in every element of business controls and recognises the correlation of risks across the sales channels and the loss typology.

Panel discussion: Strong Customer Authentication – it’s coming, ready or not!

On 14th September 2019, for a broad range of largely e-commerce and remote payments, Strong Customer Authentication (SCA) will need to be actioned. SCA has the potential to significantly impact the customer experience and whilst biometrics and 3-D Secure 2.0 are seen to be potential solutions, market readiness of these is not sufficiently robust for merchants to be putting the business case in place to move forward.

In Vendorcom’s experience, less than 5% of merchants are aware that this is on the horizon. And as it is not an industry-led initiative (like Chip & PIN – where it was possible to relax the compliance deadline), but a legislative one, the date for implementing SCA will not change.

It’s currently the case, as it was with GDPR, that there is significant misinformation and hearsay on this topic and so Vendorcom have initiated a merchant awareness campaign to ensure that independent, authoritative information is available for merchants.

In this mixed presentation/panel discussion session you will hear from a range of key influencers, who will help you to understand:

  • The requirements of Strong Customer Authentication
  • The areas of your business that it will impact
  • The potential avenues to meet the requirements
  • How to drive forward to meet the 14th September 2019 deadline.

Paul Rodgers – Chairman, Vendorcom & Panel Member, Payments Systems Regulator

Paul is Chairman & Founder of European payments community, Vendorcom; Mentor at fintech accelerator, Level 39; and Member of the UK Payments Systems Regulator Paneland provided the secretariat for the All Party Parliamentary Group on Payment Systemsin the last session of the UK Parliament.

Paul is passionate about the payments industry and the benefits to be gained by driving innovation through collaboration. His work with Vendorcom ensures that all stakeholders in the industry are connected and have access to authoritative, independent information on strategic and innovative developments, standards, regulation and market opportunities. Paul is recognised for his broad perspective on industry matters as well as his independence, authority and pragmatism in dealing with the increasingly complex change that both merchants and solutions suppliers face.

David Poole – Global Head of Mobile POS Solutions, MYPINPAD

An executive with 20 years at the forefront of new technology and payment processes in the UK and USA. Prior to joining the MYPINPAD team in 2013 David was Managing Director at mPOS technology company, Miura, founded to reshape electronic payments and where he oversaw the commercial success of the company for 3 years.

More about David…

MYPINPAD is global leader in payment authentication software solutions. Its proprietary touchscreen technology secures the input of sensitive information in to smart devices creating a trusted and hardened environment that protects consumer data. MYPINPAD will be the world’s first PCI SPoC compliant vendor, delivering PIN on Mobile capabilities that enable bank grade, multifactor authentication through the use of card PIN and Biometric credentials for financial transactions, secure sign-in and consumer on-boarding.

Caroline Birchinall – Head of Verified by Visa for Europe – Visa

Caroline Birchinall is responsible for the management and ongoing development of Verified by Visa in Europe.  Having spent time working in many European markets, Caroline has acquired a wealth of insight about the trends and new developments in card payments including the effects of regulation and opportunities arising from new technology. Prior to working on Verified by Visa, Caroline worked in Visa’s Credit and Co-branding areas, spent time with Acquirers developing new merchant sectors and managing the development of Prepaid. Before coming to Visa, Caroline spent time at HSBC in the UK and Hong Kong developing new card markets in Asia Pacific.

Paul Simms –VP Business Development, Adyen

Paul has worked in the Fraud and payments sector for over 18 years. One of the founding team at Retail Decisions, Paul then created The 3rd Man and led the business until its eventual sale in 2010.

Paul is now part of the Adyen team delivering class leading payments and fraud prevention services to a fast growing customer base. Adyen is happy to be challenging accepted processes and importantly is achieving great results in terms of increasing payments acceptance on behalf of its customers. This is achieved using a combination of merchant rules and adaptable multi-channel machine learning.

Ethical hacker presentation: mitigate the risks of data theft: Declan Doyle – Ethical Hacker, Scottish Business Resilience Centre

In this session Declan will demonstrate the way in which the data we hold is at risk from cyber criminals and how these criminals can exploit our systems to steal customer and company data. Declan will highlight the common tactics that are used by criminals and how we can better protect both our networks and customers from these attacks.

From credential stuffing to phishing emails, this presentation will demonstrate the steps that attackers take to infiltrate your systems, websites and customer accounts and how staff and managers can mitigate the risks that we are facing on a daily basis. At the end of the presentation delegates will have a good understanding of the way that we all put ourselves at risk and what can be done to thwart the attacks that come on a daily basis.

Private and Public collaboration, disrupting criminal activities: Debbie Grant – Senior Policy Lead, Fraud Strategy and Criminal Disruption, Visa; Kieran Cotter – Fraud Risk Manager, Sainsbury's Argos; Ben Hobbs – Detective Sergeant, Dedicated Card & Payment Crime Unit, Metropolitan Police

The e-Commerce week of action is a concept that Visa and the DCPCU piloted 3 years ago in the UK. Since then over 28 European countries have taken part in subsequent action days, resulting in 213 arrests and €16.5 million worth of fraud involving over 40,000 transactions. This initiative proves how vital it is for public and private sectors to work together. Debbie and Kieran will discuss how merchants, issuers and law enforcement working together disrupted criminal activity in the e-commerce sector which led to some of these arrests and how you can become part of this initiative.

They will be joined by Ben Hobbs from the DCPCU, who will provide a police perspective on how they use the intelligence merchants provide to arrest criminals.

More about Debbie…

Debbie has been a Senior Policy Lead in the Fraud Strategy and Criminal Disruption team since April 2015 where she joined Visa from Weatherbys Private Wealth Bank. In her role she controls all types of crime in the Visa payment system through the development of internal and external crime prevention strategies to providing training and giving presentations throughout the Visa Europe region. She has successfully supported and coordinated complex international and multi jurisdiction investigations, initiated online fraud prevention and disruption activities and built an extensive network within the public and private sectors to ensure they disrupt criminal activities within the Visa payment system.

Prior to Visa, Debbie also qualified as a Barrister, was a Debit Card Services manager at Weatherbys, a Fraud manager at Barclays retail banking and before starting a career in fraud Debbie was a Prison Officer for 7 years.

More about Kieran…

Kieran is currently the Fraud Risk Manager for Sainsbury’s Argos, responsible for all card not present fraud screening and risk strategy.  He has 10 years of experience in the retail card not present fraud space and is an experienced risk manager, with a strong background in the retail sector.

The future of personal information in e-commerce: Alastair Johnson – Founder & CEO, Nuggets

Currently every business has a honey pot silo of personal information, each one of those silos has an associated concern of possible breach. In this presentation Alastair will focus on taking back control of your data, and in particular the role of blockchain in achieving this. What are the options for fundamentally better ways forward that won’t require CEOs’ heads to roll or daily concern? Yet still allow business to move forward while reducing fraud, false positives and chargebacks?

More about Alastair…

With over 25 years’ experience as a tech entrepreneur and innovator, Alastair is a passionate advocate for blockchain technology as a tool to achieve enhanced payment, privacy and security. That’s the driving force behind Nuggets, the payments and identity management platform he co-founded in 2016.

Alastair has a long experience of taking high-level concepts from design to delivery, and deep knowledge of the tech, production and commercial fields. He has led global integrated product development and marketing initiatives for brands such as Microsoft, Skype, Xbox, Hololens, the BBC and Disney, creating and managing multi-disciplinary global teams in start-ups and multinational corporations alike.

Artificial Intelligence and Ecommerce Return Fraud Prevention: Jerry Boersma – Chief Software Architect, Appriss Retail

Ecommerce is the new frontier of retail, but it is also plagued by some of the same total loss incidents as brick-and-mortar retail stores.  One problem area is online return fraud and abuse.  Using new techniques in artificial intelligence and machine learning, Appriss Retail investigates the problem of online returns using sophisticated new technology.  The objective of this approach is to provide an automated framework that learns from the experience of prior investigations across many retailers and channels (both ecommerce and brick-and-mortar) to summarize and quickly prevent anomalies that are 1) similar to those that were successfully stopped in the past, or 2) new patterns of fraud which retailers were previously unaware.  This analytics-driven technique is an evolution that will generate significantly improved results.

More about Jerry…

Jerry Boersma is the chief software architect responsible for the innovation, design, and engineering of the suite of analytics solutions that form the Appriss Retail Platform.

Jerry has worked within the retail software industry for more than 20 years and was a co-founder of Sysrepublic (now part of Appriss Retail). He also holds a BSc (hons) degree in Computer Science.

Artificial Intelligence (AI) has the potential to transform the way retailers differentiate themselves in an ever more competitive market. Jerry and his team are at the forefront of delivering applications that bring the benefits of AI directly into the hands of retailers.

Take control by removing ambiguity: Mark Goldspink – CEO, The ai Corporation

More about Mark…

After graduating from London University with a PhD In Chemistry, Mark started worked for a multinational oil company Texaco for 12 years mainly involved in forecourt retailing. He spent 2 years as Retail Director for Texaco Europe and then moved to New York as Global Marketing Director and was the shareholder representative for Texaco’s global retail ventures with Shell and Saudi Aramco (in the US) and Chevron (Caltex) in the Far East and Africa.  

In 2000 Mark moved to an Internet Billing company and in 2005 became Managing Director for Retail Decision’s Global Payments and Fraud Division. In 2010 he moved to Logica (bought by CGI Inc. 2012) and was Vice President responsible for managing Shell’s outsourced payment contracts worth over $0.5bn. He joined ai in 2013 to work with Ashley Head on developing and expanding a whole series of inter-related payment businesses globally.


Violence against retail staff – addressing the threat: David Short, Head of Body Worn Division, WCCTV

David will open the masterclass with a discussion of the current threats to retailers, in particular the number of worrying trends in retail crime. Figured released by ACS show that 72% of all retail workers have experienced verbal abuse whilst at work, with 39% of staff having suffered an injury as the result of assault or other crime – a staggering total of 13,437 injuries.

Figures released by the Business Crime Reduction Partnership (BCRP) suggest that there has been a 47% increase in violence against retail staff in the last year.

Retailers surveyed indicated that violence against their staff was their number one concern, with staff suffering from the emotional and physical effects these confrontations cause and generally feeling unsafe in stores.

The main triggers for violence towards staff are well known – staff challenging shop thieves, staff enforcing age restricted policies and staff refusing to serve alcohol to already intoxicated customers. Protecting vulnerable workers in these situations has to be a priority.

WCCTV are a leading manufacturer of Body Worn Video solutions. The Company’s multi-award-winning body worn cameras are proven to reduce conflict, improve personal safety and help secure successful prosecutions by providing tamper proof video and audio evidence.

More about David…

David is the manager of the body worn division at Wireless CCTV looking after all UK and international body worn projects. He has worked at WCCTV for the past 12 years, working across a wide range of sectors and industries, account managing some of the largest organisations within our customer base including two of the leading UK supermarket retailers. He believes passionately that their body worn solutions directly assist in reducing violent and anti-social behaviour in stores, eliminate false accusations and spurious claims and improve customer relations.

Improve the customer experience with Return Authorisation: Tom Rittman – VP, Marketing, Appriss Retail

Return Authorisation is a solution that retailers utilize to manage consumer returns and refunds, improve the shopping experience, and increase profit margin.  This session explains how your best shoppers make the most returns, and how the manner in which all customers are treated can impact future sales while still reducing exposure to fraud and risk.

More about Tom…

In this role as Vice President of Marketing, Tom is responsible for the organization’s branding, demand generation, marketing research and communications, as well as product marketing and business development.

Prior to joining Appriss Retail, Tom served as the vice president of marketing for Datavantage, a retail technology company that is now part of Oracle, where he was responsible for the organization’s marketing strategy, development, and execution. Prior to that, he held various marketing leadership positions with TMW Systems and Roadway Express.

Tom serves on the NRF Associate Member Council, and holds his bachelor’s degree in Marketing from the University of Akron.

The Road to the Truth – why would I admit my wrongdoing?: Alan Grocott, Instructor and Business Development Manager, Wicklander-Zulawski Europe.

After an internal investigation reveals the need to have that “difficult conversation”, what would motivate the guilty person to tell you the truth and admit their wrongdoing in full? In this Masterclass, Alan will explore:

  • Tailoring the approach to each individual
  • Why would I admit my guilt?
  • Does my behaviour give me away?
  • Not everyone interviewed is guilty
  • Motivating the guilty to admit to ALL their wrongdoing.

More about Alan…

Alan is a highly respected loss prevention professional with over 27 years of loss prevention experience.

After working for major high street retailers, Alan joined Next PLC as a regional loss prevention manager, and eventually became Head of Loss Prevention at Next in 2005.

Alan retired in 2013 and after a period working with Oris Forums, became the UK based Instructor for Wicklander-Zulawski and has trained non-confrontational interviewing skills to LP and HR managers for many businesses including River Island, Boots, JD Sports, Ikea, Harrods, British Heart Foundation, Gentings Casinos, Mitchell and Butlers, Next, The Co Op, Amazon,and New Look.

Loss Prevention does not have to cost you customers – about the InVue OneKEY Ecosystem: Sander van Velzen – Senior Product Marketing Manager for EMEA, InVue

According to KPMG Global, customer experience is more important than ever as retailers are striving to differentiate themselves in a challenging and crowded market. On the other hand, the level of crime in UK retail has increased significantly. The NRFN reports a stunning 3x higher rate than 2007/08 in their Independent Retail Report 2018. This puts the loss prevention organization in a tough situation. Theft is easy to quantify and will have a direct impact on net profit, however actions to prevent theft by taking merchandise out of open display will, it is argued, impact turnover due to a poor customer experience.  This argument, although logical, is very tough to quantify.  In this Masterclass Sander van Velzen, InVue’s Senior Product Marketing Manager for EMEA will explain how the InVue OneKEY Ecosystem will help you decrease external and internal theft, while also improving customer experience.

More about Sander

Working at InVue for 6 years, Sander’s responsibility is to identify challenges retailers face in the EMEA Retail market and to translate them into concrete solutions that will solve these challenges.  As the UK has been one of the most volatile markets in Retail theft, Sander takes a leading role in defining product security solutions to reduce loss, without impacting sales . During the past 6 years, Sander has worked with a broad range of Loss Prevention, Marketing, IT and Operations Professionals and has gained a deep understanding of theft and customer experience in the UK market.

New investigation tools in the fight against retail fraud: Simon Kelman, HooYu

HooYu are specialists in building database check and identity confirmation products, with its platforms being used by millions of users each month. The team behind HooYu has built several successful fraud prevention and database check businesses such as and This masterclass will consider the difficulties faced in the fight against retail fraud and also demo HooYu Investigate, a ground-breaking investigation platform that instead of displaying results in traditional list format, shows results in a graph database.  Simon will show HooYu’s unique data visualisation technology and how it has evolved traditional database search into a navigable graph which connects 180 million people, 14 million businesses, 32 million UK addresses, 57 million phone numbers and 18 million email addresses.

"Fantastic! The venue was excellent, the input and presentations current and relevant and the exhibition really useful. I really enjoyed the day and the networking opportunity."

Attending retailer
Retail Risk – Leicester

"Just a quick note to say thanks for organising and hosting an amazing event. It really does go from strength to strength! I’ve been in the industry a long time now and can definitely say that you are absolutely steering us all into a much more genuinely collaborative approach."

Attending retailer
Retail Risk – Leicester

"You had always spoken of how great a night the Fraud Awards is. And if anything, you did not do it enough justice. You have truly developed a great program that is embraced so well by the industry in the UK. it was clear to see that everyone who attended had a fantastic night."

Attending retailer
Retail Risk – Leicester & The Fraud Awards

"Fantastic! The venue was excellent, the input and presentations current and relevant and the exhibition really useful. I really enjoyed the day and the networking opportunity."

Attending retailer
Retail Risk – Leicester

“Just a quick note to say thanks for organising and hosting an amazing event. It really does go from strength to strength! I’ve been in the industry a long time now and can definitely say that you are absolutely steering us all into a much more genuinely collaborative approach.”

Attending retailer
Retail Risk – Leicester

"You had always spoken of how great a night the Fraud Awards is. And if anything, you did not do it enough justice. You have truly developed a great program that is embraced so well by the industry in the UK. it was clear to see that everyone who attended had a fantastic night."

Attending retailer
Retail Risk – Leicester & The Fraud Awards

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