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Düsseldorf speakers

An introduction from our Chair: Alexander Berger – CEO & Co-Founder Smart Data Deutschland
Welcome to Retail Risk – Düsseldorf 2018.

It is my pleasure to introduce myself as this year’s Chair for the very first year of Retail Risk – Düsseldorf.

More about Alexander…

As head of project at a midsize security company, managing several successful projects, Alexander developed a clear understanding of customer needs and perspectives around security. Now, as CEO of SMART DATA, Alexander leads a company using digital disruptive approaches to enhance security while optimising the business processes of his customers.

Retail Week of Action – get involved in the fight against retail fraud!: Debbie Grant – Senior Policy Lead, Fraud Strategy & Criminal Disruption, Visa

The retail week of action (RWOA) is currently in its 3rd year, with 28 countries participating resulting in hundreds of arrests and nearly €16 million worth of fraud disrupted/stopped. Public and Private collaboration is vital in disrupting criminal activity. Debbie will be discussing how merchants can get involved in the fight against online fraud.

More about Debbie…

Debbie has been a Senior Policy Lead in the Fraud Strategy and Criminal Disruption team since April 2015 where she joined Visa from Weatherbys Private Wealth Bank. In her role she controls all types of crime in the Visa payment system through the development of internal and external crime prevention strategies to providing training and giving presentations throughout the Visa Europe region. She has successfully supported and coordinated complex international and multi jurisdiction investigations, initiated online fraud prevention and disruption activities and built an extensive network within the public and private sectors to ensure they disrupt criminal activities within the Visa payment system.

Prior to Visa, Debbie also qualified as a Barrister, was a Debit Card Services manager at Weatherbys, a Fraud manager at Barclays retail banking and before starting a career in fraud Debbie was a Prison Officer for 7 years.

Retail Risk and shopping centers – a ‘joined up’ strategy: Erik Engstrand – CEO, Safe ShoppingCenters

How is the retail and shopping center risk environment changing? And how does this affect retailers and their security. Is it time to make some changes? Erik discusses the current risks that retailers face in the shopping center environment for their staff and brand and looks at how can they minimise losses in today’s global risk environment. He believes that in a good loss prevention strategy, retailers should be engaging more with the shopping centers to achieve more effective security risk management.

More about Erik…

The CEO of Safe ShoppingCenters, based in Sweden, Erik has held Senior Management Roles in international retail and shopping center business environments since 2006 and risk and security management, working with strategy development and implementation.
He has an excellent understanding of the operations in large international companies, challenging dynamic business and cultural environments.

He is board certified in Security management, CPP by ASIS and a certified risk manager, by G31 000.
Navigating the uncertainty needed in global environments and expanding business markets to be able to achieve business goals and objectives.

He is a business enabler to help navigate and minimize the risks in current businesses and projects.

The road to resilience: exploiting digitalisation to safeguard your operations, revenue and reputation: Omeed Mosavat – Business Development Manager, DHL Resilience360

Digitalisation has catalysed fundamental changes to global supply chains across all industries. The nature of risks faced by global retailers is also changing as a result of this broad societal transformation. In this presentation Omeed explores the increasingly volatile and complex risk landscape and how leading edge companies are leveraging new digital tools to assess and manage supply chain risks holistically, and build more resilient, agile networks.

More about Omeed…

Omeed is a business development specialist for DHL Resilience360, a cloud-based supply chain risk management platform, responsible for strategic advisory on solution optimization and growing the customer portfolio clients. He has a diverse professional background in the public, private and non-profit sectors. Prior to joining DHL in 2018, he was a consultant for a Berlin-based software firm, managing the rollout of knowledge-sharing platforms for retail and FMCG clients. For the preceding six years, he served as a Public Affairs Officer for Canada’s Department of Foreign Affairs and International Trade, based in California, USA. Omeed holds a Master’s Degree in Global Affairs and Bachelor’s Degree in Communications from New York University.

Strong Customer Authentication – it’s coming, ready or not!: Paul Rodgers – Chairman, Vendorcom & Panel Member, Payments Systems Regulator

On 14th September 2019, for a broad range of largely e-commerce and remote payments, Strong Customer Authentication (SCA) will need to be actioned. SCA has the potential to significantly impact the customer experience and whilst biometrics and 3-D Secure 2.0 are seen to be potential solutions, market readiness of these is not sufficiently robust for merchants to be putting the business case in place to move forward.

In Vendorcom’s experience, less than 5% of merchants are aware that this is on the horizon. And as it is not an industry-led initiative (like Chip & PIN – where it was possible to relax the compliance deadline), but a legislative one, the date for implementing SCA will not change.

It’s currently the case, as it was with GDPR, that there is significant misinformation and hearsay on this topic and so Vendorcom have initiated a merchant awareness campaign to ensure that independent, authoritative information is available for merchants.

In this presentation Paul will help you to understand:

  • The requirements of Strong Customer Authentication
  • The areas of your business that it will impact
  • The potential avenues to meet the requirements
  • How to drive forward to meet the 14th September 2019 deadline.

 

More about Paul…

Paul is Chairman & Founder of European payments community, Vendorcom; Mentor at fintech accelerator, Level 39; and Member of the UK Payments Systems Regulator Paneland provided the secretariat for the All Party Parliamentary Group on Payment Systemsin the last session of the UK Parliament.

Paul is passionate about the payments industry and the benefits to be gained by driving innovation through collaboration. His work with Vendorcom ensures that all stakeholders in the industry are connected and have access to authoritative, independent information on strategic and innovative developments, standards, regulation and market opportunities. Paul is recognised for his broad perspective on industry matters as well as his independence, authority and pragmatism in dealing with the increasingly complex change that both merchants and solutions suppliers face.

A fresh look at an ‘old’ retail problem – Shrinkage: Robert Kilian – Managing Partner, Deutsche Risikoberatung

Despite the implementation of new high-tech solutions at POS and merchandise management systems an ‘old’ retail problem still isn’t solved: Shrinkage. In Germany retail suffers a loss of 1% of its total revenue. Almost 80% of all inventory losses in retail business are caused by fraudulent activities.  Robert Kilian will show the main fraud schemes causing these losses and how it could be identified. He will reconsider possible prevention methods as well as opportunities to recover sustained losses.

More about Robert…

Specializations: Clarification of facts, investigations as well as asset tracing and recovery, preparation of security concepts and standardised security checks of shopping centres and hotels.

  • Federal Border Police (BGS) and Federal Criminal Police Office (BKA)
  • Establishment of group security for Metallgesellschaft AG
  • Security Agent at the European Central Bank (ECB)
  • Risk Manager Europe Retail and Risk Manager Global for Shopping 
Centers at IKEA, responsible for security, safety and insurance
  • Region Managing Director (Europe, Middle East & Africa) at 
Pinkerton
  • In honorary position: Co-founder of the ACFE German Chapter 
(Association of Certified Fraud Examiner) and Chairman of the Board 
since 2008
  • Lecturer for Risk Management at the Donau University in Krems, Austria
  • Expert for Risk Management (BDSF)
  • Certified Fraud Examiner (ACFE)
How lone working adds to your profitability and increases staff retention: Paul Hammond – European Sales Director, SoloProtect

We all understand the pressure that retail is under – increasing rent, business rates, wage costs with falling margins led by low cost on-line sellers using you for showrooming. Understand how you can improve the safety of your staff whilst reducing overall staffing costs using a solution that pays for itself in 2 days each month!

More about Paul…

Paul Hammond is the European Sales Director of SoloProtect. Prior to SoloProtect, Paul has enjoyed 25 years in mobile data technology working in commercial management positions at Psion, Good Technology, Nokia and Oracle. He has led sales teams delivering ground breaking solutions in established and new territories across Europe, winning the Queens Award for Export along the way.

“I’ve loved the pace of change within mobile technology and the impact it has had on our lives both as business people and consumers – it’s difficult to believe that my first mobile data session in 1995 ran on a Nokia 2110 at just 2.4Kbps!

My passion is increasingly around using technology for “good” and the combination of mitigating risk for people who work alone coupled with fabulous technology feels like having your cake and eating it”

In his spare time, Paul loves to spend time with his family and riding motorbikes, though he is banned from doing both at the same time!

Sensormatic Shrink Index – exploring retailers’ shrink patterns and protection tactics: Chris Suff – Director, Retail, Germany, Switzerland, Austria, Czech Republic & Slovakia, Tyco Retail Solutions

More about Chris…

Chris Suff is Director Retail for the DACH markets as well as the Czech Republic and Slovakia, for Tyco Retail Solutions (TRS), a division of Johnson Controls. TRS is an award winning, global provider of the industry’s most comprehensive set of retail performance solutions.
Chris is a Global Business Executive with over 25 years experience in Sales, Consulting and General Management. He joined TRS in 2017 having worked in Retail, Automotive, Oil, Gas and Electronics Industries for amongst others IBM, CSC and Wipro.

Chris holds a graduate degree in German Studies and International Business/ Trade/ Commerce from the University of Portsmouth.

Artificial Intelligence and Ecommerce Return Fraud Prevention: Jerry Boersma – Chief Software Architect, Appriss Retail

Ecommerce is the new frontier of retail, but it is also plagued by some of the same total loss incidents as brick-and-mortar retail stores.  One problem area is online return fraud and abuse.  Using new techniques in artificial intelligence and machine learning, Appriss Retail investigates the problem of online returns using sophisticated new technology.  The objective of this approach is to provide an automated framework that learns from the experience of prior investigations across many retailers and channels (both ecommerce and brick-and-mortar) to summarize and quickly prevent anomalies that are 1) similar to those that were successfully stopped in the past, or 2) new patterns of fraud which retailers were previously unaware.  This analytics-driven technique is an evolution that will generate significantly improved results.

More about Jerry…

Jerry Boersma is the chief software architect responsible for the innovation, design, and engineering of the suite of analytics solutions that form the Appriss Retail Platform.

Jerry has worked within the retail software industry for more than 20 years and was a co-founder of Sysrepublic (now part of Appriss Retail). He also holds a BSc (hons) degree in Computer Science.

Artificial Intelligence (AI) has the potential to transform the way retailers differentiate themselves in an ever more competitive market. Jerry and his team are at the forefront of delivering applications that bring the benefits of AI directly into the hands of retailers.

MEET THE EXPERTS PANEL

The session sees a number of international asset protection experts, each with their own areas of expertise, sit with tables of ten delegates to give personalised interviews, presentations and to answer questions.

At the end of seven minutes the experts rotate around the room so that everyone gets a chance to meet them and ask them for help with their toughest challenges.

Not to be confused with a procurement fair, where each meeting is actually a sales pitch (not the case with our experts), this session is proving a BIG hit with delegates. “The only complaint we had from delegates the whole day was that the Meet the Experts session should be extended from one hour to two” commented Paul Bessant, Founder of Retail Knowledge.

Debbie Grant – Senior Policy Lead Fraud Strategy and Criminal Disruption, Visa

 

Jerry Boersma – Chief Software Architect, Appriss Retail

"It just gets better and better!! Totally professional, informative and great for networking."

Attending retailer
Retail Risk – Leicester

"Yesterday was also faultless. I invited two of my colleagues to attend yesterday and they have thoroughly enjoyed it and found it very useful. I also met two suppliers yesterday which I think their product might work for us. I will discuss this with our Directors."

Attending retailer
Retail Risk – London

"Well worth the trip. I felt that it was one of the best seminars that we have attended. The presenters were all knowledgeable on their topics and held the groups attention. All topics had some relevance to my area which was also helpful. Lastly, I thought the live interview at the end was great and having the ability to ask questions was very helpful. This was better than some paid seminars that I have attended. I also thought that the vendors were informative and were able to show how their products could support our business model."

Attending retailer
Retail Risk – New York

"It just gets better and better!! Totally professional, informative and great for networking."

Attending retailer
Retail Risk – Leicester

"Yesterday was also faultless. I invited two of my colleagues to attend yesterday and they have thoroughly enjoyed it and found it very useful. I also met two suppliers yesterday which I think their product might work for us. I will discuss this with our Directors."

Attending retailer
Retail Risk – London

"Well worth the trip. I felt that it was one of the best seminars that we have attended. The presenters were all knowledgeable on their topics and held the groups attention. All topics had some relevance to my area which was also helpful. Lastly, I thought the live interview at the end was great and having the ability to ask questions was very helpful. This was better than some paid seminars that I have attended. I also thought that the vendors were informative and were able to show how their products could support our business model."

Attending retailer
Retail Risk – New York