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Dubai speakers – to be announced

An introduction from our Chair: Peter Page, MENA-based Group Loss Prevention Manager
Welcome to Retail Risk – Dubai 2019.

It is my pleasure to introduce myself as this year’s Chair.

More about Peter…

Peter Page has over 28 years of experience driving excellence in physical security, loss prevention, HSE, organisational resilience and risk management. He has worked in strategic roles throughout Europe and the MENA region in a variety market sectors including, Her Majesty’s Government, retail, wholesale, shipping & logistics, automotive, construction, travel and real estate.

Peter has a Master’s Degree in Business Continuity, Security & Emergency Management and a Post-Graduate Certificate in Security Management.

He is a Chartered Security Professional and a Fellow of the Security Institute and currently serves on several of the Institute’s Member Groups.

Peter is the Vice Chairman of the Dubai Chapter of ASIS and holds the Certified Protection Professional (CPP) board certification. He is a member of the global Crisis Management & Business Continuity Council, the Middle East Advisory Council and was a member of the Technical Committee for the ANSI ORM.1 2017 Security & Resilience Standard.

Peter is a Specialist Fellow of the International Institute of Risk and Safety Management and a Member of the Business Continuity Institute. He was shortlisted for Middle East Continuity & Resilience Professional (Private Sector) 2018and Retail RiskDirector of the Year 2018.

Peter is a regular conference chair, speaker and expert panelist. He serves on several conference advisory groups; and has presented a wide range of topics five continents.

Peter is an adjunct lecturer for Edith Cowen University and the Centre of Aviation & Security Studies where he has taught on the Diploma in Aviation Security Management.

He is dedicated to making a difference and raising professional standards in the security industry, through education and certification in particular.

Protecting a brand: Robert Evans – Senior Manager APP Asia Pacific, Burberry

ROUND TABLE DISCUSSION

 
About Robert…
 
Robert started in Loss Prevention at an early in the UK with department store BHS before moving to American retailer Gap, where for 5 years he worked across high profile stores such as High St Kensington and Oxford Street. After moving to Australia he took up the role of Loss Prevention manager for David Jones in Bourke St, Melbourne, overseeing a long period of refurbishment. He has now been at Burberry for over 8 years starting as APP manager for Australia. Now, as a Senior Manager he oversees the Asia Pacific market where he is responsible for managing the shrinkage of over 250 retail outlets in the luxury market as well overseeing a holistic approach to all security matters. This includes implementing strategies, the required security systems and controls, investigations and education of employees across retail, corporate offices and supply chain.
Rethinking LP – from reducing shrinkage and tightening security to increasing sales and enhancing customer experience: Ahmed Ouf – Business Development Manager, Retail, Middle East, Axis Communications & Fadi El Khoury – Key Account Manager - Retail

ROUND TABLE DISCUSSION

 
  • Shrinkage, the race way to the bottom is not only down.
  • Device and technology sharing – Assets of LP and security are multi-stakeholders investment
  • GDPR and shoppers behavior prediction are now both achievable
  • The 3P’s of successful retail business “People, Partnerships, Processes” – Technology is the glue holding them
  • Understanding the legislation of UAE and GCC for Retailers – SIRA, ADMCC and more…

About Ahmed…

Ahmed is the Business Development Manager – Retail,  for Axis Communications in the Middle East.  He has been with Axis for over seven years with various roles in sales and business development.

In his role, Ahmed is responsible for defining and executing the strategy, messaging and developing the organization’s value proposition in Retail.

Prior to joining Axis, Ahmed held various senior engineering and product management positions in the contracting and system integration sector. His key interests include IoT, artificial intelligence, technology trends and the evolution of business intelligence.

Ahmed has traveled extensively across the Middle East and has a strong understanding of the challenges and opportunities facing this diverse and exciting region.

About Fadi…

Fadi El Khoury is a Retail and Data analytics professional with extensive experience in Retail Technologies. He is today leading on the Retail Technologies Department at Rise Technologies in Dubai, helping many retailers in the region gaining access to the right information using the latest technologies.

Rolling out RFID – sharing learnings and experience: Andrew Lucas – Head of Loss Prevention

ROUND TABLE DISCUSSION

Andrew Lucas has just rolled out RFID in 215 stores across eight countries.
Now you can learn first-hand from his experience – free of charge!
 
Rolling out RFID – sharing learnings and experiences…
 
Andrew is a Loss Prevention specialist and investigator with over 20 years’ experience. He has recently implemented RFID in 215 retail stores across 8 countries, including KSA.
 
Join Andrew for this brilliant round table discussion dealing with important questions every retailer has around RFID including…
  • What advantages does RFID offer your business?
  • Is your organisation ready for RFID?
  • How would shrinkage be affected by the introduction of RFID?
Overview of Case Study:
  • Main focus of the introduction of RFID was to improve inventory accuracy leading to greater availability of stock and, ultimately, increased sales
  • The business partnered with Avery Dennison and Checkpoint
  • Change management – a new way of working – a different process and rhythm
  • What have been the results? Sales have increased. Inventory accuracy has increased However, there are still challenges to be met
  • Look at the importance of IT integration and stabilization for success

About Andrew…

Andrew is a Loss Prevention specialist and investigator with over 20 years’ experience, having worked  within the Retail, Logistic, Banking, Pharmacy, Funeral, Farm, Fashion and Corporate sectors. He is experienced in high level, senior management investigations centered on internal and external fraud. He gained his expertise within the UK criminal justice system, having gained knowledge and experience from extensive investigations centered on criminal law, civil law and employment law. Andrew has recently implemented RFID in 215 retail stores across 8 countries including KSA.

The security and counter terrorism landscape in the retail environment: Scott Taylor – Managing Director, COO Southern Cross Group

PRESENTATIONROUND TABLE DISCUSSION

PRESENTATION

In this presentation Scott looks at the current threat level in the region and focuses on the unique risks of the retail environment – “mixed use destinations” and how to tackle them:

  • The effect of enhanced security focus on the customer experience.
  • “People with good intentions want to be noticed – people with bad intentions don’t”.
  • How to extend the security sphere of influence around your site.
  • Suspicious behaviour awareness and “Soft Contact”.
  • How to develop an “Eyes Wide Open” approach.
  • Commensurate level training of support staff (expanded upon in round table).


ROUND TABLE DISCUSSION

  • Cleaners, Maintenance staff and shop managers are all extra eyes and ears – what training should they receive?
  • Support staff as assistance first responders?
  • How to enhance situational awareness.
  • Benefits of scenario training/reality acquisition – adds social/emotional and reality element.
  • Collaboration training with emergency services, other retailers and key personnel.
  • Summary activity reporting/intelligence sharing and what to do with all this data?

More about Scott…

Scott is a court and tribunal recognised security, safety and risk expert- evidenced by his provision of over 100 expert reports in civil cases.  He has consulted and lectured throughout the Middle East and USA, as well as working with government, industry regulators and industry across all Australian States and Territories spanning the spectrum of security, risk and all industry verticals. He is an experienced instructor and a highly commercial change agent with superior ability to inspire innovation and enhance both overall performance and compliance/governance across multiple disciplines.

Crime and Distribution – how modern Distribution Centres attract crime: Mark Emmott – Director, Retail Knowledge

PRESENTATION 

In this presentation Mark will discuss the evolution of the retail Distribution Centre and its role in attracting new and pervasive criminal activity.

Drawing on his acclaimed white paper entitled “The Role of Risk Management in The Modern Distribution Centre” and experiences as editor of the first European Annual Distribution Centre Survey, Mark will reveal trends of vital importance to those expanding their Distribution Centre activities, including:

  1. The most targeted assets of retail business through their Distribution Centres
  2. The new criminal behaviour threatening Distribution Centre operations
  3. The key challenges in European Distribution Centres now migrating worldwide
  4. How the most successful businesses are cost effectively eliminating crime from their Distribution Centre operations

This is an unmissable session for anyone with Distribution Centre risk in their remit.

How technology in security is changing the security offering in retail to help mitigate risks and drive efficiencies: Chiara Forster and Ragheb Algharib, Securitas

PRESENTATION 

 

‘To tag – or not to tag’? The latest industry thinking: A panel discussion led by Peter Page with industry experts

INTERVIEW

Tagging is a hot topic at the moment, with a number of retailers moving away from the use of EAS in whole or in part, whilst others still rely heavily on it. There are several reasons for this and some conflicting views on tagging’s use and efficacy. In this in-depth interview with expert practitioners, conference chair Peter Page will aim to reflect all views and promote a genuine and useful discussion. The interview will be followed by a Q&A session.
Panelists
Maarten Verbeek – Senior Source Tagging Strategy Consultant, Nedap Retail
Maarten Verbeek started his career in the service bureau industry where he was active for nearly 12 years with a leading provider. In that time he was responsible for logistics and global account management. He was responsible for managing one of the largest RF source tagging projects for a European Fashion retailer.

Since 2011 Maarten has worked for Nedap’s Retail division where he took the lead in their Global Label Center in Hong Kong growing the label and tag business significantly.

During the last 5 years he has been more and more involved with Nedap’s RFID-based EAS solutions and !D Cloud, Nedap’s leading inventory management platform. He has now taken the role as a strategic (source) tagging consultant supporting retailers by developing their tagging strategies for them. Additionally, he supports these retailers with insights so they can find and select the right tagging partners and labels and/or tags, keeping in mind the retailers’ current use cases as well as making sure their future use cases are safeguarded

Andrew Lucas – Head of Loss Prevention
Andrew is a Loss Prevention specialist and investigator with over 20 years’ experience, having worked  within the Retail, Logistic, Banking, Pharmacy, Funeral, Farm, Fashion and Corporate sectors. He is experienced in high level, senior management investigations centered on internal and external fraud. He gained his expertise within the UK criminal justice system, having gained knowledge and experience from extensive investigations centered on criminal law, civil law and employment law. Andrew has recently implemented RFID in 215 retail stores across 8 countries including KSA.
Your Brand – Inception. Commercialisation. Enforcement: James Dunne, Head of Trademarks and Brand Protection & Victoria Woods, Head of Commercial Practice Group, Hadef & Partners

PRESENTATIONROUND TABLE DISCUSSION

PRESENTATION

Your Brand – Inception. Commercialisation. Enforcement

James and Victoria present a guide to looking at your current brand positioning, as well as considering where you want to be in 2, 5 and 10 years (both locally and internationally). What steps can you take to ‘futureproof’ this growth – in terms of protection and commercialization?

James (Inception)

  • What is a ‘brand’ from an intellectual property perspective?
  • Factors to consider when developing and rolling out a new brand
  • To register or not to register: protecting your brand.

Victoria  (Commercialisation)

  • Commercialising a brand in the national and international markets
  • Factors to consider for licensing, distribution or franchising arrangements.

James (Enforcement)

  • How intellectual property rights in a brand can help enforcement
  • Strategies for effective enforcement.


ROUND TABLE DISCUSSION

Your brand: Framework. Intention. Research. Execution

In their round table session Victoria and James will lead a walkthrough these four areas, driven by feedback and questions from the roundtable attendees, The outcome for attendees will be some high level guidance on what they need to keep in mind with regard to the launch and protection of their brands.

More about Victoria…

Victoria heads the Commercial Practice Group at Hadef & Partners in Dubai

With extensive experience as a practising solicitor gained from both the UK and the UAE markets, Victoria’s commercial advisory practice covers a wide range of sectors, including retail, leisure, food and beverages.

She frequently advises clients on cross-border transactions involving distribution, franchising and commercial agency, on issues arising under outsourcing, consultancy and services arrangements, and on the subject of intellectual property, confidentiality and privacy, general liability, and risk mitigation.

In particular, Victoria advises on general matters arising from the expansion of businesses through joint ventures and licensing arrangements, to providing more specific advice on technology contracts, hospitality management documentation, software licensing, hosting and support arrangements, e-commerce, competition, consumer protection, data security and brand protection.

Victoria joined Hadef & Partners in 2012, prior to which she practised at London City firm Lewis Silkin LLP, predominantly advising clients on corporate transactional and commercial matters in the media and healthcare sectors. She holds a Bachelors degree in Law and was admitted as a Solicitor of the Law Society of England and Wales in 2004.

More about James…

James is Head of Trade Marks and Brand Protection at Hadef & Partners in Dubai.

He has over 10 years’ experience in intellectual property law in the United Kingdom, Australia and the Middle East and has practised in Dubai since 2014.

James has advised brand owners ranging from small businesses through to market leading multinational companies across various industry sectors including hospitality and leisure; entertainment; personal care and beauty; transportation; energy and resources; aviation; technology; construction; pharmaceuticals and luxury goods areas.

His practice focuses on all aspects of intellectual property with a particular focus on trade marks and brand protection. He has extensive experience in brand counselling; trade mark portfolio management; trade mark clearance, prosecution and enforcement across the Middle East and internationally.

James is registered as a legal consultant at the Dubai Legal Affairs Department and is a dual-qualified solicitor admitted in New South Wales (Australia) and England and Wales (United Kingdom). He holds a Bachelor of Arts, Bachelor of Laws and Master of Laws and, in addition to his private practice experience, has also undertaken a secondment in the trade marks department of one of the world’s largest pharmaceutical companies.

RFID’s growing role in Loss Prevention: Suresh Palakkil – Regional Retail Sales Director, Middle East, Sensormatic Solutions

PRESENTATIONROUND TABLE DISCUSSION

PRESENTATION

For many years, Electronic Article Surveillance (EAS) and Radio-Frequency Identification (RFID) have been used as 2 separate technologies in retail stores.

However, those days are long gone. According to the recent research, Loss Prevention in stores ranked as one of the top 3 reasons for implementing RFID!

Join Suresh’s session to learn more about the expanding benefits of RFID in loss prevention.

More about Suresh…

Suresh Nambiar Palakkil, Regional Sales Director with Sensormatic Solutions (a JCI company) handles Sensormatic’s retails business for ME & Africa. 

Suresh has been with Sensormatic for 10 years and has 18 years of experience in the retail business in ME, Africa and Indian subcontinent. Suresh’s extensive commercial and business acumen puts him as a leader in this North American multinational giant. 

A business graduate with core techno commercial experience and knowledge, Suresh has been instrumental in implementing various key performance applications in the retail sector; an Auto ID expert with key strengths in the supply chain process he has in-depth knowledge of the retail workflow processes. 

Suresh has helped Sensormatic scale higher altitudes and have multiplied customer base in the region this helping Sensormatic maintain the leadership position in the Loss Prevention industry. Recently Suresh has been key to establishing Sensormatic’s newly launched SaaS solutions, including RFID, SMaaS (Shrink Management as a Service) and video analytics throughout the Middle East. 

What are the measures taken by LP managers to mitigate online fraud: Bejoy Mathew – Senior Profit Protection Manager, LEGOLAND® Dubai

ROUND TABLE DISCUSSION

 
About Bejoy…
 

Bejoy Mathew works as a Senior Profit Protection Manager for Legoland Dubai with extensive Gulf experience of over a decade in Retail, F&B and Theme Park operations, contributing on management & executive roles. Possess solid background in loss prevention activities, staff supervision, sales, cash handling, stock controlling, inventory and customer service.

Planning for change – CCTV regulatory compliance: Joe Nekic – Head of Loss Prevention, Alshaya Group

ROUND TABLE DISCUSSION

 

 

"It was an amazing experience to attend one of the best conferences across the globe."

Attending retailer
Retail Risk – Dubai

"It was a very delightful event and the experience was excellent. I thoroughly enjoyed the interactive nature of the presentations and the ones from adidas especially. The market study from KPMG was another highlight. I look forward to the event next year."

Attending retailer
Retail Risk – Dubai

"As an exhibitor at Retail Risk for the past 2 years, the management & organising team are an absolute pleasure to work with... They also go above and beyond to facilitate dialogue and interaction between exhibitors and conference delegates."

Attending exhibitor
Retail Risk – Dubai

"It was an amazing experience to attend one of the best conferences across the globe."

Attending retailer
Retail Risk – Dubai

“It was a very delightful event and the experience was excellent. I thoroughly enjoyed the interactive nature of the presentations and the ones from adidas especially. The market study from KPMG was another highlight. I look forward to the event next year.”

Attending retailer
Retail Risk – Dubai

"As an exhibitor at Retail Risk for the past 2 years, the management & organising team are an absolute pleasure to work with... They also go above and beyond to facilitate dialogue and interaction between exhibitors and conference delegates."

Attending exhibitor
Retail Risk – Dubai

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