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And the winner is… Find out who emerged victorious at this year’s Fraud Awards 2022 – sponsored by Auror

The waiting is finally over and the results revealed, at a packed Gala Dinner…

See who won…

Deliveroo opens bricks-and-mortar store in Central London

Deliveroo has opening its first physical grocery outlet in central London’s New Oxford Street, in an expansion of its rapid delivery service… 

Customers will be able to purchase items by ordering through digital kiosks in the store, ordering ahead via the Deliveroo app for in-store collection or for delivery nearby, from Monday 10th October.

The grocery store will be a partnership with supermarket giant Morrisons.  

The Deliveroo HOP store will offer over 1,750 grocery items, including Morrisons Ready to Eat and The Best ranges, as well as cupboard staples, snacks and dinner ingredients. 

With shoppers now also cutting back on online-shopping, Deliveroo has been turning to new avenues for revenue. In its latest financial report, Deliveroo said its loss widened less than expected thanks to sales from its new ad platform.  

For more than a year, Deliveroo has been rolling out its HOP service offering rapid delivery of groceries from micro-fulfilment centers. There are now 16 such sites across the UK, France, Italy, Hong Kong and the UAE. 

Eric French, Deliveroo Chief Operating Officer, commented “Our New Oxford Street store promises a new way to shop for Deliveroo customers, giving them even greater flexibility and choice.” He added that the new store also looks to help boost the local area, “with nearly two thirds of shoppers saying they will visit other nearby shops as they come to shop with Deliveroo.” 

Morrisons’ Head of Wholesale, Hannah Horsfall, added “The launch of Deliveroo HOP’s first bricks-and-mortar store represents another key moment in our partnership. The store will not only offer customers a wide choice of groceries from Morrisons, but also a variety of ways to shop for them.” 

Retail Risk – Leicester breaks all previous records

New Big Breakfast is a resounding success…

At this year’s Retail Risk – Leicester conference the good and the great of risk management came out in large numbers, to enjoy what many have said they consider to be the first ‘proper’ conference since Covid.

To mark the twentieth anniversary of Retail Risk the event organisers added an outstanding new feature to start the conference day… the all new Retail Risk – Big Breakfast, sponsored by Amberstone Security.

Special guests Steve Teatum from Next, Dave Pardoe from The Works and Jason Trigg from Amberstone Security joined Paul Bessant on stage for a light-hearted look at the day in prospect.

Heroes Breakfast Bar featured everything you could want to start your day – from coffee and croissant to a Full English and a Bucks Fizz or Bloody Mary – all with the compliments of our sponsors – whilst chatting to other risk management professionals in a relaxed, informal environment.

And the new free prize draw, This Is What You Could’ve Won gave away thousands of pounds worth of prizes every few minutes, but only to registered delegates who are there in-person to collect them. Notably winners were absent for prizes of a helicopter ride across London for two, and a day of racing supercars at Silverstone Circuit. It seems very probable that their inboxes are full of people telling them “This is what you could’ve won…”

The BIG BREAKFAST was followed immediately by the Retail Risk – Leicester conference and then the inimitable Fraud Awards.

What a terrific day!

Retail Risk – Leicester and the Fraud Awards return on 5th October 2023

 

Currys raises pay for third time in thirteen months

Electrical retailer Currys has announced they are increasing their hourly pay for employees to help deal with the increasing cost of living…

The new pay increase will bring the minimum hourly rate up to £10.35 across the UK and £11.43 for its London branches.

The announcement means Currys’ more than 10,000 employees across Britain will have their third pay increase in 13 months, bringing the total increase rate to 15.6%.

The announcement follows a review by Currys’ cost of living group, set up earlier this year, which is made up of senior managers from across the business.

Currys said “The current economic climate and feedback from colleagues” had led to the extra pay rise before its regular pay review in the spring, the results of which workers usually receive in August.

Alex Baldock, the group chief executive, said: “Every day I hear from colleagues who are feeling the impact of the rising cost of living, and we’re determined to do what we can to help.”

The business is offering a discount of between 3% and 5% every week on shopping at major grocers such as Asda, Morrisons and Sainsbury’s and free counselling on budgeting.

The pay increase will come to effect on October 30.

Paul Bessant talks to…

Noel Verbruggen at Intrepid Retail & Security

To access this interview click HERE

Made.com posts widening losses and puts itself up for sale

Made.com reported wider half-yearly losses as the British online furniture retailer struggled with higher costs and heavy discounting…

The news comes as consumers have cut back on non-essential purchases such as furniture and face a worsening cost-of-living crisis with prices of everything from food to fuel rising.

“The first half of the year was a challenging time for the global economy and particularly for the retail sector,” said Chief Executive Officer Nicola Thompson.

The retailer last week started laying off staff and reviewing options, including a potential sale barely over a year after going public. It said the layoffs would help reduce annual costs by £6M.

“The Group has faced a significant reduction in demand, which has been difficult for the business and its stakeholders,” Thompson said.

The company said loss before tax came in at £35.3M in the six months to June 30, compared with £10.1M a year earlier.

The group said it had taken ‘prompt action’ to clear excess stock with a blitz of discounts. Stock levels had been reduced from £63M at the end of the year to £44M at the end of the first half of the year, bringing levels more closely aligned with demand moving forward, the company said.

The firm only made its debut on the London Stock Exchange in January, with a valuation of £775M. Made’s share price has taken a hammering to the tune of 97% over the past year to date, with shares closing up 24% on Thursday.

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