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Retail Risk – London celebrates 20 years at the top, and still going strong!

“It is interesting to note that it is the long-term supporters of the conference, those who have consistently attended and contributed over the years, who now seem to have all the top jobs..!”

Twenty years! Where does the time go?

Since the first Retail Risk – London conference, held at Chelsea FC’s ground, retail has changed beyond all recognition. Progress? Of course! However, as one ex-criminal put it “with omni-channel retail comes omni-channel crime.”

Today it seems unimaginable that retailers would not collaborate with each other, the police and third-party suppliers to work as an industry to reduce risk for all stakeholders, but that was not always the case.

It is hard to believe it now, but two decades ago any innovation to defeat crime was seen as a competitive advantage. And it is thanks to the visionaries of our industry that risk managers, at least, are no longer under the illusion that they can fight crime single-handedly. Only a collaborative approach can possibly succeed.

And many of those visionaries were to be seen at the 20th Retail Risk – London conference, doing what they do so well… looking to the future, identifying potential threats and discussing best practice to deal with them. And it is interesting to note that it is the long-term supporters of the conference, those who have consistently attended and contributed over the years, who now seem to have all the top jobs!

The Retail Risk – London agenda was crammed with talented individuals of the highest calibre, all united in their desire to “ruin a bad guy’s day.” It was amazing to see FIVE winners of the prestigious Fraud Awards Loss Prevention Director of The Year Award all on stage at one time! And top retailers, vendors and the police sharing a stage to talk about collaboration. High profile members of both the academic and criminal worlds brought their different perspectives to the stage. And roundtables organised to help all those professionals in attendance make BETTER INFORMED DECISIONS.

Following the conference, delegates gathered for the 20th Anniversary Gala  Dinner – co-sponsored by Amberstone Security and Auror. A champagne reception was followed by a four-course dinner with more champagne and wine, and an entertaining retrospective over the last 20 years of retail. Then we were treated to a brilliant comedy set from the Nation’s favourite TV impressionist, Alistair McGowan, before dancing to Paloma Faith’s live tour band Faithettes wound up an incredible day.

To see the photo gallery of the 20th Anniversary Gala  Dinner, click HERE…

Retail Risk – London returns on 20th April 2023. To reserve a stand email [email protected] or call +44 (0) 207 100 3 999

Paul Bessants talks to…

Mark Crowley, Group Director of Risk & Customer Care at Theo Paphitis Retail Group

To access this interview click HERE

The London Gala Dinner – Let’s do it again next year!

The latest new annual event for the risk management calendar…

Around 130 people attended the first ever Fraud Awards, which took place 9 years ago. Now the event is firmly established as one of the most eagerly anticipated on the annual risk management calendar. It has become the ‘Oscars’ of our industry.

By comparison, in its first year the Retail Risk – London Gala Dinner was attended by almost 400 people. And following a great night of food, wine and top-flight entertainment, we have decided that we simply have to make this an annual event too.

The Retail Risk – London Gala Dinner takes place on the 20th April 2023, immediately after Retail Risk – London.

To secure a great table you need to book now. Preference will be given to those exhibiting at the conference earlier in the day. The sooner you book, the better your location…

To see the photo gallery of the 20th Anniversary Gala  Dinner, click HERE…

For bookings email [email protected] or phone +44 (0) 207 100 3 999

New expo set to exclude vendors

“Both sponsors and retailer delegates will benefit from tighter controls on access…”

A new retail technology expo, ReTec Europe, launches at the NEC on the 8th & 9th November 2022. It is free-to-attend for all retailers. However, vendors not sponsoring the event are to be excluded.

Expo organisers, Retail Knowledge, operate a similar policy for their global Retail Risk conference series. They maintain that asking some vendors to pay to exhibit at a conference and then allowing their competitors to benefit from that investment is unfair. After all, without the support of the sponsors the conference would not be economically viable. A spokesman for Retail Knowledge commented…

“The reason businesses like Sensormatic and G4S are sponsoring ReTec Europe is to get quality one-on-one time with existing and potential customers from across Europe. By allowing non-sponsoring vendors to attend the event, you are simply giving sponsors’ competitors free rein to hang around the relevant stands – intercepting retailers on their way to them, or stalking them as they leave.
Not only is it unfair to those making a financial commitment to the event, but also retailer delegates benefit from tighter controls on access. Often, we have heard executives working for the big retail brands complaining that crossing the exhibition hall to get to an attraction is like running the gauntlet. They keep their heads down and their badges covered to avoid being recognised and inundated with uninvited sales pitches. One delegate explained that it was like having a target on your back!”

Of course, there is the industry preoccupation with footfall to consider. Event organisers like to brag about huge numbers of attendees, and show pictures of floor space filled to capacity with delegates milling around. But what good is an overcrowded hall when half of the people there are just snooping their competition, and getting in the way of those delegates who have a genuine need for new solutions!

And some might say it is in the interests of vendors who are not sponsoring an event to be kept away too. They can look a little ‘cheap’ if they meet a potential customer and have to explain that they are not exhibiting, but just “looking around” with a view to possibly exhibiting next year. Delegates must think “It’s a good job everyone does not do the same thing!”

Doubtless most events will continue to allow non sponsoring vendors to attend. Perhaps ReTec Europe will lead the way in the retail technology space and others will follow.

Either way, if you bump into a supplier who has made the effort to attend a show but is not paying their way as a sponsor, you have to ask yourself what that says about their organisation…

For more information about the ReTec Europe expo click HERE, email [email protected] or call +44 (0) 207 100 3 999

The New ReTec Europe Podcast

Paul Bessant talks to…

Katharine Biggs, Head of Global Strategic Communications at parcelLab

Originally broadcast shortly after our launch, we think it now deserves our new, much larger audience…

Big celebrity name linked with Fraud Awards 2022

More than 50% of tables sold even before nominations open..!

The ‘Oscars’ of the risk management industry will take place on 3rd October 2022 at the King Power Stadium Leicester.

As the Fraud Awards move up a gear, several big show business ‘names’ have been rumoured to be hosting this year’s Awards. Arrangements are currently being finalised and an announcement will be made shortly on social media.

Nominations for this year’s Fraud Awards will open in the in the next two weeks. With so many exciting new entrants to the market, and so much innovation over the last twelve months, this year should see epic battles for top honours.

In the past many businesses have waited to see if they have been successful in being shortlisted for an award before booking their table. However, this year if you wait that long before booking you could find yourself in the unenviable position of not having a table at an Awards dinner where you might win!

What a wasted opportunity that would be!

To book a table, email [email protected] or call + 44 (0) 207 100 3 999

Retail Risk – Melbourne 2022 to be hosted at the historic Melbourne Cricket Ground!

And maybe a once in a lifetime opportunity for YOU to tread the “hallowed turf” of the pitch…

Now in its seventh year, Retail Risk – Melbourne is moving to a new, bigger venue for 2022… the historic Melbourne Cricket Ground in the heart of Melbourne.

“Following arguably the best ever Retail Risk – Sydney and the Australian Fraud Awards, it is obvious that the appetite amongst Loss Prevention executives in Australia has grown substantially during the pandemic,” commented Paul Bessant, Founder of event organisers Retail Knowledge.”

“Zoom calls and other platforms have their place, but perhaps the whole covid ordeal has brought a renewed appreciation for the fact that there really is no substitute for getting the smartest people in our industry all together in one room to share experiences, meet other experts and talk in confidence about how to resolve the burning issues of the day. And that, of course, is exactly what we do at Retail Risk conferences around the world.”

In addition to an excellent roster of speakers, including leading figures flown in for the Melbourne event, the organisers will also be offering a Loss Prevention Directors’ Dinner at a destination restaurant on the evening before the conference.

There are also plans for an after-show party including a drinks reception on the pitch. Needless to say, for most delegates it will be a once in a lifetime opportunity to tread the hallowed turf!

Originally slated for the day after, the event now takes place on Wednesday 3rd August 2022. Make a note in your diary now!

For more information about Retail Risk – Melbourne click HERE, email [email protected] or call +44 (0) 207 100 3 999

Click here for essential information for all VIP delegates attending Retail Risk – London

Contact us

Retail Knowledge Services DMCC
AG Tower
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London: +44 (0) 207 100 3 999
Sydney: +61 (0) 2 8310 5744       
New York: +1 646 396 0450

Email: [email protected]

© Retail Knowledge 2022

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