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a welcome from our conference director

Mela Davidson – Conference Director, Retail Knowledge

Our Conference Director, Mela Davidson, gives you a guided tour of the inspiring presentations and round table sessions. She reveals who is doing what, and why it is important.


Ben Salt (CHAIR)
Loss Prevention Development Manager

We are delighted to have Ben chairing Retail Risk – Melbourne 2022.
Ben’s passion for Loss Prevention has led to a leadership role in the Bunnings LP Team, focused on managing and driving improvements in physical security systems for Australia and more recently in New Zealand. Having recently returned from New Zealand where he spent the last three years, Ben commenced a new role responsible for managing a program of work aimed at evolving a world class LP technology and data ecosystem, required to solve risk and loss issues that also enable best experience for customers and minimize risk for team.

Ben strives to push boundaries using new technology. He has a keen eye on the horizon and is always on the lookout for the next new tech development which will further support Bunnings’ strategic objectives, now and into the future. Having been referred to once as a ‘cultural force’, Ben is passionate about maintaining a healthy and diverse work culture, team development and education, and keeping it simple.

Away from work, Ben and his partner provide a 5-star lifestyle for their British Short Hair cat. Ben is also quite handy with a needle, thread, and scissors, enjoying the many challenges of tailoring and dressmaking, a passion and valuable skill gifted to him by his grandmothers.

Andy Wainwright
Head of Online Loss Prevention

Online at street level

How have fraudsters evolved since the days of Frank Abagnale and how did they evolve in response to the Covid-19 pandemic?

More importantly, how can you protect your business, keep up to date with the trends and take the online fight to street level, leading to intelligence-led arrests?

Retail Risk are delighted to welcome Andy Wainwright to Retail Risk – Melbourne 2022 for what should be an unmissable presentation. Andy has worked in the fraud industry for the past eighteen years and is currently the Head of Online Loss Prevention at Next. His leadership in the sphere of online fraud is legendary, with his team winning the UK Fraud Awards Online Profit Protection Team of the Year for the last four years in a row!

Andy is a regular speaker at industry events, also serving as a member of the editorial board of Loss Prevention Magazine in the UK.

Josh Gatt
Group Risk Manager/RFID Lead/Logistics Management
Forever New Clothing

Forever New: a case study on RFID

Delivering complete inventory visibility across the supply chain

Josh has led the implementation of an RFID program at Forever New whereby labels are applied at source and stores conduct weekly counts. For completeness of inventory visibility, he has taken on responsibility of 3PL and final mile carrier management in six international markets. In this round table discussion, he will share key learnings from this end-to-end global RFID implementation and will cover:

  • Establishing a fit for purpose RFID labelling program at source.
  • Effective consultation with stakeholders
  • Software use-cases, where to start!? Keep it simple
  • Current risks and challenges.

Josh has held senior leaderships roles for most of his retail career and his experience spans across multiple geographies including Asia Pacific, North America, The Middle East, UK & Europe.

He is a member of the Profit Protection Future Forum (PPFF) Steering Committee and recently took ownership of strategy development for the PPFF.

Tanvi Mehta Krensel
Managing Associate

Effective – and legal – use of customer data in the retail industry

How an understanding of data protection regulation can help you know your customer better, as well as mitigate cyber risk

Historically, customer data – even once a transaction is complete – is rich and useful in predicting, and addressing, common retail risks. This roundtable considers how such data can be collected, used and retained in accordance with law, especially as online transactions become more common. Even as data protection law continues to evolve, retailers can still use changes in regulation to better understand and “refresh” their customer base, and ensure that they are well protected to mitigate any cyber risks (eg data breaches) that could arise.  

Tanvi is a senior associate within Allens’ Technology, Media and Telecommunications team. She recently relocated to Sydney from London, where she worked with some of the UK’s largest retailers (Waitrose, Sainsbury’s and John Lewis) to advise them on privacy and data protection compliance, including as the GDPR came into force in Europe. She continues to assist large Australian retailers with data protection and governance, cybersecurity, changes in law and their day-to-day activities.

Joe Saunders
State Manager (VIC/TAS)
Risk 2 Solution Group

How to become a better risk thinker

Overcoming unconscious and heuristical bias

None of us make decisions completely objectively all the time. We are all prone to bias, “rule of thumb” thinking and making gut decisions which can sometimes have profound ramifications.

So, how can we become aware of our own biases? How can we use them to our advantage? And how can we build systems to ensure we are making accurate, objective decisions whenever possible? Behavioural risk expert Joe Saunders will lead a workshop to enable you to become a better risk thinker.

Patrick Moore
Risk and Insurance Expert
Lockton Australia

The green revolution: reputational risk and insurance

Insurance and risk specialists Lockton look at the growing environmental obligations for retail

We all know about the need for sustainability. Insurers are now demanding more information on a company’s current and future ESG strategies when assessing risk and setting premiums. Learn about reputational risk management, including what questions insurers are asking organisations and the potential triggers for reputational risk and Directors & Officers insurance.

Patrick has a wealth of experience across sectors including retail and brings a strategic, commercial perspective to Lockton’s clients and partners. He is responsible for the implementation of national strategy focused around Lockton’s areas of specialism. He works closely with Lockton clients to understand their strategies, challenges and to identify ways to assist them to get better outcomes from a risk and insurance perspective.

Timothy Beckinsale
Analyst Manager, Operational Intelligence Unit
Victoria Police

Victoria Police – a new intelligence focus on Organised Retail Theft

Learn about the Police’s new approach to ORT and join a round table discussion afterwards

Join Tim for an overview of the Operational Intelligence Unit (who they are, what they do) and their intelligence-based approach to Organised Retail Theft. Tim’s brief presentation will be followed by a round table discussion, where interested delegates can discuss specific issues in more depth.

Alex Macdonald
National Investigations & Security Manager

Julian Taylor
Commercial Manager, Loss Prevention

Alex MacDonald

Julian Taylor

Loss Prevention reframed – changing the end game

How to turn risk into opportunity by collaborating across the business

Join Alex and Julian to learn how Bunnings has reimagined its purpose and vision for Loss Prevention, with a strategy that is aligned across the whole business. They will cover:

  • An example of how they set up and operate the ‘Self-funding’ model
  • How they manage and deliver on their plans
  • The technology platforms used, and how ROI is determined for each project
  • Benefits of collaborations across functions
  • Doesn’t happen by chance…  infrastructure and structure of the team to support, manage, maintain, and continue to evolve
  • How they keep their team engaged and inspired

Alex MacDonald  

Alex has 13 years’ experience with the NSW Police Force, progressing to rank of Detective Sergeant. Alex has experience in investigating serious and organised crime and has led large teams of Detectives doing the same. In 2010 Alex joined Bunnings as the State Investigation Manager for NSW & ACT and his passion and strong leadership skills led to his current role as National Investigations and Security Manager for Bunnings.

Alex is responsible for the investigations teams across Australia including the physical security and project team as well as the newly formed organised retail crime response centre. This team is responsible for the strategy of targeting organised retail crime and mitigating fraud and theft risk across all Bunnings transacting channels.

Alex’s experience and interests lie in the development of strategies targeting organised retail crime with a proven track record in innovation utilising the latest technologies. When it comes to his team, Alex is passionate about developing motivated and empowered individuals, who strive to deliver results as a connected team, with a common vision of making Bunnings stores safer for everyone.

Away from work Alex loves surfing, mountain biking and spending time with his family.

Julian Taylor

Julian has a Bachelor of Business and is a Certified Practicing Accountant (CPA) with over 37 years retail experience.  Having joined Bunnings in 2004 as the Store Support Manager for Qld & NT, JT’s diverse skillset has seen him enjoy roles across many functions, including Store Operations, Finance, Business Improvement and in Loss Prevention where he has been the Commercial Manager since 2018.

In his current role, Julian is responsible for leading the Loss Prevention Planning, Data and Analytics team.  His focus is on developing the strategic framework for managing risk across all channels, encouraging collaboration and skill development across the broader Loss Prevention team, exploring innovative approaches to improving inventory and loss results and ensuring strategies are aligned to drive operational excellence that support the best customer experience.

Julian is most passionate about creating and fostering a culture where his team feel safe, supported and empowered to become the best version of themselves and has a keen interest in mentoring the next generation who will lead Bunnings into the future.
Outside of work Julian is a passionate Brisbane Broncos and Queensland Reds fan, is a keen road cyclist and loves to spend time with family and friends.

Rodney Guinto
Axis Communications

Mitigating economic, environmental and social risk in Retail

Disruption within retail offers a unique opportunity to rethink risk associated with people, processes and technology

Society transforms through crises: along with the challenges such crises present, the disruption created within retail has offered a unique opportunity to rethink risk and build a resilient retail sector. Join Rodney for a discussion on mitigating economic, environmental and social risks within your business. In particular:

Economic: Safer, more profitable business:  how can you improve security, reduce shrinkage, and increase operational efficiency even further?

Environment: How can Axis contribute towards your business’s sustainability goals? A look at Axis’ own sustainability standards and how Axis can assist customers in creating a more sustainable logistical processes within their own retail environment.

Social: How can Axis support your business in protecting retail staff and customers, and prevent crime such as theft, break-ins and vandalism.

Rodney has 19 years industry experience, previously working as a National Sales Manager at Everfocus Electronics in the United States. He moved to Australia in 2013 and joined the Axis Team in 2015. He brings with him vast knowledge of the US and Australian security landscape.

Andrew Whan
CSE Crosscom

From loss prevention to staff protection: how can technology help you do more with less?

Technology is being used in new ways to support LP as well as employee and customer safety. Join the experts and your peers in a round table discussion that will cover Loss Prevention and Employee & Customer safety:

  • With national staff shortages meaning a lack of senior and/or experienced retail staff, how can technology assist in the prevention of financial losses by way of theft, both from customers and staff?
  • How do we integrate technology systems to be pro-active as opposed to reactive when it comes to minimising loss through theft? “Prevention v Prosecution”
  • How can a national offender database assist the retailer?
  • The safety of staff and customers is paramount to ensure both a positive working environment and customer experience. How can technology assist with this objective?
  • How can technology assist to de-escalate a potentially violent situation whilst maintain the safety of staff and the public?

Colin Kinlan
ORC Investigations Manager

Cameron Blair
National Retail Manager
MA Services Group

Cameron Blair

The growing trend of Organised Retail Crime and ways to combat it

A round table discussion on strategies to assist retailers with ORC trends and investigations

Cameron and Colin have worked alongside or in conjunction with each other for 15 years. In this session they will share their experiences and learnings on:

  • Current trends of ORC offenders
  • Third party involvements
  • Strategies to combat ORC: investigations & strategic rostering
  • Use of platforms such as Auror and ANPR technology & facial detection

James Sibbick
ANZ Business Development

A delicate dance with data: your path to low fraud and excellent CX

Join James for an in-depth discussion of best practices on processes, tools and data enrichment

Australians spent an incredible $62.3 billion online in 2021; a record that is expected to double over the next five years. Of course, with a surge in ecommerce sales, comes a surge in fraudulent activity. In fact, it’s assessed that the cost of fraud in Asia Pacific tops nearly US$4 for every transaction made.

So, we must ask. As the busiest – and most critical – shopping season fast approaches, is your fraud infrastructure robust? Are you really ready to combat fraud, while providing a seamless customer experience?

Christmas is the largest annual sales driver, contributing to more than 45.3% of the total annual retail market in Australia. In the lead up to this peak period, there are numerous sales occasions popping up throughout November and December. Typically, ecommerce retailers will see an 80% or more increase in sales volume during the Black Friday and Cyber Monday festivities.

There’s nothing more that fraudsters love than peak shopping seasons. Indeed, it’s easier to ‘hide’ the scam when there’s a surge! These cyber criminals are also aware that many retailers increase their risk thresholds during this time, in desperate need to get through a larger than usual queue of orders.

While critical, simply mitigating fraud with friction isn’t the answer. In a crowded digital market space, your customers demand a seamless transaction.  So how do you respond? How can you mitigate risk while elevating your customer experience?

Join James for an in-depth discussion into best practices regarding how your business can ensure the right processes, tools, and data enrichment are in place to accept your good customers, while also keeping fraud at bay.

Learn more about:

  • The evolution of ecommerce fraud: identity fraud and the associated costs on your revenue, team, brand image, and customers
  • Strategic fraud: providing a seamless customer experience and lower fraud rates in peak sales season and beyond
  • Data enrichment: go beyond your internal data and discover from peers which alternative data sources are available to leverage

James has over a decade of experience working with eCommerce, Tech & Financial Institutions in the payments space, James has always been at the forefront of digital transformation. His projects have ranged from the migration of digital payment & ID solutions to implementation of an online banking platform.

Kaye Harding
Regional Director – ANZ

Andrew Sayers
National Asset Protection Lead 
Coles Liquor

Andrew Wolf
Regional Loss Prevention Manager 

Kaye Harding

Andrew Sayers

Andrew Wolf

Collaboration: the key to overcoming retail crime & aggression

A panel discussion involving Loss Prevention leaders from national retailers

Join Auror and their guests as they share how leveraging partnerships is helping prevent crime, reduce loss, and make stores safer. With challenges in retail crime and aggression across Australia, collaboration can effectively address harm and loss. Hear how we do it using the Auror platform.

Andrew Sayers 
Andrew is an Asset Protection expert with a background in retail, law enforcement and criminal investigations and worked in a number of areas over the past 16 years; currently managing the security for the Coles Liquor Group network (930 stores) He has led investigations and security initiatives during his time within Coles Express and Coles Liquor and has a passion for working collaboratively with a broad range of stakeholders to achieve excellent results. Andrew looks ahead to identify approaching trends and to identify market leading technology and often works with manufacturers to develop such initiatives.

Andrew Wolf
With over twenty-five years’ experience in retail, Andrew has spent the last fourteen years at Officeworks in risk and compliance. Andrew is currently the Central operations loss partner, managing shrink in stores and online having joined the Officeworks Loss Team in 2018. Prior to that, Andrew was the National Audit Manager. Andrew has had previous experience in pharmacy and general merchandise retailing.

Frank Havelka
National Business Development Manager
Vix Vizion

Aaron Terrey

Jim Christis
Chief Operations Officer
Vix Vizion

Frank Havelka

Aaron Terrey

Facial Recognition and Responsible AI

How industry leaders design and implement this disruptive technology while protecting the innocent from the guilty

Implementing facial recognition can have its challenges. However, if designed only for intended purpose it can be an incredibly powerful tool to help reduce the risk of harm and losses in Retail environments.

  • Hear first-hand how several retailers in Australia and New Zealand successfully, securely, and ethically implement and use facial recognition
  • Learn how strict privacy measures and practices can be applied to the design
  • Understand how to setup the solution to only identify repeat offenders re-entering a store
  • Discuss the ‘what/where/when’ about the data, and how to lawfully obtain and manage a database of repeat offenders
  • Raise any questions or concerns with Australia and New Zealand’s leaders of retail facial recognition.

Marco Landi
Chief Revenue Officer
Sensormatic Solutions

Retail trends and shopper insights 2023

A briefing on the latest trends and insights

Marco will deliver a briefing for retailers, covering the following:

  • What you can do about the retail and shopper trends
  • What retail data do you have, and are you looking for in order to better manage your operations
  • A guide to better retail operations/data management.

Marco Landi
Chief Revenue Officer
Sensormatic Solutions

Retail trends and shopper insights 2023

A round table discussion

Marco will lead a discussion on:

  • What you can do about the retail and shopper trends
  • What retail data do you have, and are you looking for in order to better manage your operations
  • A guide to better retail operations/data management.

Brett Small
General Manager

Your customers want more. But what do they need?

Better data sharing can unlock new ways for merchants to engage customers

Digital innovation has been accelerated – and with it, so have customer expectations. While we know customers expect more, do we know what they really want and need? Join Ethoca’s General Manager, APAC, Brett Small, as he delves into industry research that explores cardholder expectations –– including how better data sharing can unlock new ways for merchants to engage customers and extend their brand’s presence.

Victoria Burge-Thomas
National Fraud & Profit Protection Manager
Target (Australia) 

Luke Dynan
General Manager
APAC Accertify

Victoria Burge-Thomas

A layered approach to reducing online fraud

Explore how Target’s multi-faceted attack on fraud is getting results

Solving online payment fraud is often not the result of applying a single solution but instead looking at fraud from multiple angles to ensure the best possible results.

In this discussion, Luke and Victoria will share the approach of Target Australia and their use of technology, people and industry solutions in their ongoing fight against fraudsters. They will explore Target’s high-level objectives which don’t simply focus on fraud reduction but also take into account acceptance rates and optimisation of the payments experience for consumers.

The discussion will consider important data flows, whether that be transaction, account, or user information critical to risk decisioning alongside the use of Issuer services like 3D Secure and the role that plays in the payments journey.

Finally, they’ll look at the interaction between fraud analyst and the technology platform and how Machine Leaning can reduce complexity and cost without negatively impacting performance outcomes.  

Joe De Martino
Solutions Specialist
Dahua Technology

Better customer experience with an AI-enabled retail platform

This session will review technology trends and be co-hosted by one of Dahua’s retailer clients

Join this session for a discussion of the current technology trends in the retail industry aimed at improving customer experience, protecting staff and assets, and helping to increase business efficiency. The session will offer a broad overview of the technology available and consider how AI-based technology can help our retail industry to bring our customers back to the shops, while reducing the operating risk for retail, in this post-pandemic era.

  • EAS System
  • Unauthorized Detection
  • Intelligent Defense System (IDS)
  • Stealing Detection
  • Customer Traffic Analysis
  • Information Display
  • Smart Parking

Joe De Martino has been a Security Industry Trainer for over 20 years, serving spells with Honeywell Security, ADI Global, Seadan Security and more recently with Dahua Technology Australia.

Specialising in CCTV and Intruder products, Joe is currently Trainer and Solution Specialist for Dahua Australia. He is also a presenter for the Dahua Certification Program.

Karena Milios
Sustainability Manager

Sustainability – and balancing stakeholder expectations

Managing the risks while balancing expectations of regulators, shareholders and communities

Join Karena for a discussion around sustainability in retail, to include:

  • reputational and compliance risks generally
  • authenticity versus box-ticking
  • working out and addressing the topics that matter
  • recognising when/how to engage with different stakeholder groups.

Karena Milios (LLB (Hons)) is the Sustainability Manager for Elders Limited, one of Australia’s leading agribusinesses. Her role in developing and managing Elders’ sustainability program follows her studies in Business Sustainability Management with the University of Cambridge and almost a decade’s experience practising law in private firms in Adelaide and Sydney as well as in-house, covering all aspects of corporate law, banking, insolvency and dispute resolution.

Trinity Ambler
Director, Account Management, APAC

Tackling the chargeback surge

What are your long-term strategies for addressing increasing chargebacks?

Join Trinity, a fraud and payments expert, at a round table to discuss:

  • The global surge in eCommerce shopping
  • Tracking and understanding the chargeback boom
  • Long-term strategies for addressing increasing chargebacks

Trinity has been with Ethoca since January 2017 and works closely with leading merchant and issuer clients across the Asia-Pacific region to ensure they successfully reduce fraud, decrease costs, increase revenue, and improve customer experience. Prior to Ethoca, Trinity worked for a range of payments, e-commerce and cybersecurity companies in Australia and the UK.

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