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a welcome from our chair

Paul Grosvenor

Stock Loss Partner, NSW/SA, Big W

We are delighted that Paul is Chairing Retail Risk – Melbourne this year. An accomplished Chair he is also this year’s winner of the Regional Profit Protection Manager of the Year award at the Fraud Awards.

Paul commenced working for BIG W 16 years ago, as a covert loss prevention officer while completing a Bachelor of Justice and Society at Flinders University in South Australia. During his time in the business, Paul has delivered in a range of roles, including stock loss and human resources, before his promotion to his current role as Stock Loss Partner. In this support role, Paul collaborates across a diverse range of tasks including internal and external investigations, stock loss strategy, stock loss initiatives and POCs and stock loss coaching. With a focus in innovation and improvement, Paul is passionate about exploring and embracing new ways of working, identifying and implementing new technology to assist teams in reducing loss across the business. Paul’s ability to deliver impact and outcomes led to his recognition as Regional Profit Protection Manager of the Year at the 2023 Australian Fraud Awards.

Simon Herron
Vix Vizion

Tanvi Mehta Krensel
Managing Associate

Tanvi Mehta Krensel

Facial Recognition – getting it right!

The legal, social and operational implications of using FR technology in Retail security

Facial recognition technology can protect customers, staff and goods from criminal acts. However recent events have thrown into question how acceptable the technology is to customers. Successful implementation will be a balancing exercise for retailers and this panel discussion will include:

  • Regulatory update
  • Operational considerations
  • Who is using it?
  • What do their customers think?

Strength in differences, why D&I is important in the workplace

Are you harnessing the ‘power of difference’ in your teams?

Join our panellists who will be discussing the important of Diversity & Inclusion, as both a business risk and an operational challenge – with a particular focus on retail security teams. How can you enable and support every colleague to be their true selves in the workplace?

Cyber resilience: it’s a whole-business affair

Do you have the leadership in place to make your business resilient against cyber crime?

As one of the world’s most prosperous nations, Australia’s businesses and organisations are increasingly a target for cyber-attacks. This session will consider how you can:

  • Harness your greatest asset, your people, by improving awareness of cyber risk across the business.
  • Learn from the mistakes of others to avoid repeating history
  • Know how to respond and limit damage in the event of an attack.

Nick Trudgett
General Manager
Gatekeeper Systems Australia

No longer ‘under the radar’

Trolley push outs and the surprising impact on Retail

In this round table Nick will cover the experiences so far in Australia and New Zealand, looking at identified methodologies used by opportunist and ORC to remove trolleys full of groceries, and answer some of the most common questions and myths surrounding this line of theft activity. The human demographic of such theft events will surprise many, coupled with the varied value and how such a large percentage goes un-detected. Collaboration between retailers across the spectrum is a key factor to successfully reducing the activity of push out theft. All areas are affected and not just those that provide trolleys to customers, as many perpetrators will use a trolley to carry merchandise from retailer to retailer, blending in with the “crowd”. Nick looks forward to discussing this rising problem here in Australia and New Zealand with you.

Risk Management 2023-25: how are extreme changes shaping Retail’s future?

A look at modelling and how you can prepare for change in your business

Retail security management is not immune from the extreme changes that we are experiencing across every level of our society: from climate change and extreme weather conditions to global supply chain fragility and the possibility of cyber-attack, and down to the impacts of social changes that are visible on every high street in the country.This session will look at some of the issues associated with modelling and preparing for those changes within the context of the ever-changing risk environment that we are all operating in. It will be followed by an in-depth round table session for those interested in exploring the topic further.

Luke Dynan
General Manager, Asia Pacific & Japan

Unpacking the evolving threat: fraud trends

Exploring the top fraud trends that online retailers must tackle in 2023

In embracing digital payments, customers have come to expect hassle-free interactions at every touch point in their transaction journey. This digital-first expectation applies to the entire purchase journey, including post- transaction issues of suspected fraud, unauthorized card use, or initiating a return to value-added services such as digital receipts or access to product warranties as well as easily initiating a dispute.
Join Luke to hear about how merchants can navigate through this challenging online payments’ landscape to fulfill a next generation customer experience while reducing or preventing losses from fraud.   

Expect to hear about:

  • Account Takeover and Account Protection
  • Increasing Chargebacks and Disputes
  • Machine Learning Models and Data Analytics
  • Behavioral Biometrics and Device Intelligence to counter fraud
  • Fraudulent Refund Claims / Returns Abuse.

Axis Communications

Public safety as a priority in retail

Alleviate the risk of crime and self-harm incidents in public spaces

As the manager of many large shopping centres across the country, Queensland Investment Corporation invests substantial time and resources into creating safe environments for its retail tenants, workers, customers, and visitors. This focus on safety came to the fore following the onset of COVID-19, during which time Australian shopping centres began to witness a significant increase in self-harm incidents.

In response to this issue and a specific self-harm incident that occurred at one of its centres in 2021, QIC developed a new safety program called Project Safe-Guard. As part of this project, QIC turned to a partner of Axis Communications, PMT Security to implement the technology needed. PMT Security, Axis Communications and video management system provider Milestone Systems  collaborated to develop a solution designed to identify high-risk areas within a QLD shopping centre that could see potential self-harm incidents occur, guided by historical incident reports and a self-harm audit tool designed in partnership with Lifeline.

Axis’s round table session will look at the QIC case study, including challenges faced prior to the projects implementation and benefits redeemed post its implementation. The session will also explore:

  • How technology can help to mitigate crime and self-harm incidents.
  • How to identify blind spots in public retail spaces to alleviate the risk of crime occurring.

Scott Taylor
Managing Director
Praesidium Risk & Resilience

How to spot the body language of bad intent

In his round table discussion Scott will revisit this theme with the latest research and insights

When people attend our retail sites with bad intent, whether it’s relating to anti-social crime, violence or theft, they display various physiological changes through their “emotional leakage”. Empowering our Teams to better pick up on the nuances of non-verbal communications can help keep them safe and well – and directly translate to a heightened service experience.

Scott is a Security, Safety and Risk Expert with 29 Years Global experience providing peace of mind and protecting the assets of a diverse client base. He has spent the last 36 months studying with the best body language, facial miro expression, deception detection, elicitation and combined communication specialists worldwide with backgrounds from Senior FBI, CIA and DoD roles and he will be sharing unique information relating to the physical traits shown by those attending sites with bad intent.

Mark Stafford
Sales Director AU/NZ

Kookai’s End to End RFID Journey

Join Checkpoint and Kookai for unmissable case study insights


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