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LONDON SPEAKER PRESENTATIONS

a welcome from our conference director

Mela Davidson – Conference Director, Retail Knowledge

Our Conference Director, Mela Davidson, gives you a guided tour of the inspiring presentations and round table sessions. She reveals who is doing what, and why it is important.

 

Erik Engstrand
CHAIR
CEO, Safe Asset Group

Erik brings a global perspective to chairing Retail Risk – London, his vast experience of providing risk and security services to retailers and shopping centres spans Russia, China and Europe.

Erik is the CEO of Safe Asset Group, based in Sweden, the founders of the SHORE certification, supporting retail and shopping centre business in minimizing risk and maximizing value.

Erik has held senior management roles in international retail and shopping centre business environments since 2006 and risk and security management, working with strategy development and implementation.

He has an excellent understanding of the challenging and dynamic business and cultural environments within large international companies, and in navigating the uncertainties of global environments and expanding business markets, to achieve business goals and objectives.

He is board-certified in Security management, CPP by ASIS, and a certified risk manager, by G31 000.

Neville Cotton
Head of Risk
The Very Group

What does ESG mean to you?

Customers are demanding sustainability and now the law is too

With new legal enforcement powers on businesses for pollution, unclear disclosures and greenwashing, sustainability is both a risk that can’t be ignored and an opportunity there for the taking. Those businesses that embrace this now represent the future. We are delighted that Neville has agreed to present on Environmental & Social Governance for Retail and believe that this session will be a must-attend for all those planning a future in Risk Management.

Robert McAssey
Group Head Physical Security Loss Prevention
Richemont

Maxine Riley-Zhang

Senior Manager, Crisis Management & Business Continuity
London Stock Exchange Group

Integrating loss prevention in the luxury retail supply chain

How do you create a strategy for managing loss prevention in a luxury retailer? Rob and Maxine’s presentation will involve analysis across the value chain to reveal physical security vulnerabilities and opportunities, and actionable data on internal and external stakeholders. They will share the best ways to determine risk exposure, use data gathered from security operations to mitigate value chain risks, and conduct investigations into historical incidents to capture the right lessons. They will show how this work begins with building relationships across key business functions to establish a strong and collaborative foundation.

Rob is a motivated Loss Prevention Director with 20 years of progressive experience in the Security industry, he is customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. He is a tactical team builder with strong background in training and team development and offers expertise in Security, Crisis Management and Retail Audit.

Maxine is a security advisor to Richemont Group. Previously she was a senior consultant for Control Risks, where she worked with multi-national corporations to resolve security, operational and reputational issues in the APAC region. She holds an MBA from HEC Paris and currently lives in London.

Steve Middleton
International Head of Profit Protection
the body shop

How to manage risk in controlling your stock

The retail revolution has made stock control critical to every retail business

Steve Middleton, International Head of Profit Protection at The Body Shop, is a longstanding supporter of Retail Risk events and a highly-regarded speaker – so he was a ‘must-have’ for our 20th Anniversary conference agenda! He also knows a thing or two about stock control in a global retail business.

Many areas formerly considered “backroom” have suddenly found themselves thrust into the limelight, thanks to the retail revolution. And nowhere has this been truer than in stock control. Now that stock has assumed an importance beyond the legal requirement for an annual stock take, how best to count and control your stock is more important to any retail business than ever. In this insightful presentation Steve will tell the story of his journey in stock control, the things he tried, the lessons he has learned and what he has come to see as the best practice principles of stock control based upon his own successes… and failures. If you have, or ever might have, responsibility for risk management around stock this is an unmissable presentation.

Steve has spent 32 years in Retail. His career began in Debenhams department store, in Visual Merchandising. He progressed through the ranks, moving cities each year to reach Store Operations Manager in Meadowhall, Sheffield. After nine years of moving every year, he decided to move to small box retailing of The Body Shop and a field-based role as District Sales Manager.

After spending nine years running various regions, being recruited to manage specific retail focussed projects, he moved to a head office role in Profit Protection in 2007. In 2017, after supporting UK and EMEA markets, he moved to the Global Profit Protection Manager role. After aligning policies, procedures, reporting and supporting, educating retail and head office functions, he reduced the store based shrinkage number (unknown and known loss) by 60%, in three years.

The arrival of Covid-19 in 2020 presented new omni channel opportunities, and scope managing Profit Protection, compliance of E-comm and the direct selling channel, The Body Shop At Home.

Detective Superintendent Gary Miles
Head of National Fraud Intelligence Bureau

Improving the National Fraud and Cyber Reporting Centre

Join NFIB’s Gary Miles for a presentation and consultation

Gary will explain the workings the role of the National Fraud Intelligence Bureau in the dissemination of allegations of crime. He will also outline the changes that are currently being made, with enhancements designed to assist business in reporting Fraud and Cybercrime. Join him at a round table for your question and feedback.

Katy Bourne OBE
Sussex Police and Crime Commissioner

How to work with your PCC

How are the interests of Retail and Hospitality shaping police and crime plans?

Your PCC is responsible for setting the setting the strategic direction and priorities for policing in your area and has powers to dismiss and appoint the Chief Constable. But how are the interests of retail and hospitality shaping their policing and crime plans? Should they be doing more – and how can you get involved? We are delighted that Katy can join us at Retail Risk – London: she has a background in business (before entering politics) and has been PCC for Sussex since 2012. She is Chair of the Sussex Criminal Justice Board, as well as Board Member of the Association of Police & Crime Commissioners and the National Spokesperson for their Digital Policing & Technology Portfolio. Katy was awarded an OBE in the Queen’s Birthday Honours for public and political service in June 2019.

Katy Bourne was raised and schooled in Sussex before graduating from Aberystwyth University. She still lives in Mid Sussex, is married to Kevin, and has two adult sons. She was a successful businesswoman before entering politics and retains a keen interest in innovative business start-ups, especially green technologies.

Katy is in her third term as Police and Crime Commissioner (PCC) for Sussex. She was first elected in 2012 and re-elected in 2016 and 2021.

The PCC’s role is to hold the Chief Constable of Sussex Police to account for the performance of the Force, effectively making the police answerable to the communities they serve.

Katy is responsible for setting the strategic direction and priorities for Sussex Police through the Police & Crime Plan. This includes setting the police budget and local police precept – the amount residents pay for policing in their council tax.

She also has a statutory duty to commission support services for victims of crime and to deliver community safety initiatives including restorative justice and crime reduction grants.

Katy brings a genuine passion and commitment to make a difference and her work to support victims of crime has won her praise from successive Home Secretaries and Prime Ministers. Katy was also nationally recognised for founding the award-winning Sussex Youth Commission in 2013 and the Sussex Elders’ Commission in 2015.

Katy is a former Director of the Board of the College of Policing and former advisor to the editorial board of the Guardian Public Leaders Network. She is currently Chair of the Sussex Criminal Justice Board; Chair and National Spokesperson of the Association of Police & Crime Commissioners Retail & Business Crime Portfolio; and former Chair and a non-Exec Director of the national Police ICT Company.

In June 2019 she was awarded an OBE in the Queen’s Birthday Honours and she served as APCC Chair from July 2019-July 2020.

Neil Meiners
Head of Audit and Compliance
McMullen & Sons

Audit, risk and compliance in Hospitality

A round table discussion…

Huge thanks to Neil who has stepped up to lead this important discussion for hospitality providers. Neil has a fantastic pedigree in both hospitality and audit, his career in Hospitality began aged 7 when his parents took over the tenancy of a public house in East London! He did a stint at Customs & Excise (now Revenue & Customs) for three years after he left school but missed the pace of working in Hospitality and joined a regional brewer – and the rest is history… Neil’s discussion will cover:

  • The status quo
  • Industry peer or competitor?
  • Sharing knowledge & best practices

Neil has a fantastic pedigree in both hospitality and audit, his career in Hospitality began aged 7 when his parents took over the tenancy of a public house in East London! He did a stint at Customs & Excise (now Revenue & Customs) for three years after he left school but missed the pace of working in Hospitality and joined a regional brewer – and the rest is history…

Chris Phillips
Managing Director
The International Protect & Prepare Security Office (IPPSO)

Terrorism and You

What does Martyn’s Law mean for you and your business?

Using filmed scenarios of potential terror situations within retail and hospitality, Chris Phillips will explore how the New Protect Duty (also known as Martyn’s Law) will affect you and what your responsibilities will be. He will follow the presentation with a small-group crisis tabletop exercise for those who wish to explore scenarios in more depth. Chris Phillips has over 39 years’ experience in policing, Counter Terrorism security advising corporate, government and private clients across the world. Leading the UK’s National Counter Terrorism Security Office, he developed and delivered the Counter Terrorism Crowded places strategy and is a regular commentator for the international press, television and radio on terrorism, policing, risk, security and espionage matters.

Chris Phillips is CEO and Founder of IPPSO ltd (The International Protect and Prepare Security Office) and has over 39 years’ experience in policing and counter terrorism security advising corporate, government and private clients across the world.

Leading the UK’s National Counter Terrorism Security Office he developed and delivered the Counter Terrorism Crowded Places strategy. He has delivered training, run projects and operations across the world. A regular commentator for the international press, television and radio on terrorism, policing, risk, security and espionage matters, he has written numerous good practice guides, made film based training courses and is frequently invited as keynote speaker at international conferences and summits.

Chris is a fellow of the Security Institute and of the Chartered international Institute of Risk and Security Management.

Terry Streather
Round table Chair
Oakwood Training

Managing conflict when mental ill-health may be a factor

How do you manage conflict when the person you are talking to sees the world very differently?

Saying the wrong thing could make things so much worse and increase distress and risk to everyone so Terry will share best practice when defusing emotionally charged situations where mental illness may be a factor. A former frontline police officer, Terry believes that the mental health and personal safety needs of employees are fundamentally linked, and he is on a mission to normalise and de-medicalise the conversation around mental health in the workplace.

Austin Craddock
National Security Manager
Coles Supermarkets

Organised Retail Crime in Australia – how we are taking up the fight!

A fresh perspective on tackling ORC which should provide our delegates with new insights on this topic

Austin is a leading player in fight against retail crime in Australia, in particular he is renowned for his highly collaborative approach with the police and other retailers. He also did a fantastic job of Chairing our recent Sydney conference, where he kept delegates entertained and informed in equal measure. So we are honoured that he can join us in London, to offer a fresh perspective on tackling ORC – which we think will provide valuable insights for our UK and European audience.

Rebekah Moody
Senior Director, Product Marketing and Go-to-market Strategy
Darwinium

Mike Nathan
Senior Director, Solutions Consulting
Darwinium

Rebekah Moody

Mike Nathan

Towards a Fairer Future

5 new trends in digital risk management, with mitigation strategies for retailers and online marketplaces

In January 2022, Darwinium surveyed nearly 200 fraud and risk professionals, with representation across global ecommerce, fintech, marketplace and gaming / gambling businesses. Reponses came from C level and SVP professionals, VPs and directors, managers, and senior professionals, with responsibilities across fraud prevention, trust and safety, site security, fraud / security strategy, product / software development and customer experience.

The survey identified five key themes in digital risk: fraud control, the speed of adversarial attacks, bot management, data sharing and privacy concerns, and integration and orchestration challenges. This round table session will explore these trends, analysing how these have evolved over time and what mitigation strategies businesses can put in place to tackle new and evolving challenges.

Rebekah Moody

Rebekah is an experienced business strategist specialising in product marketing and go-to-market strategy.
She is currently leading the product marketing and go-to-market strategy for Darwinium following 3 years as director of market planning at LexisNexis Risk Solutions, and 3 years leading product marketing at ThreatMetrix.

Mike Nathan

Mike Nathan has over 15 years of experience in the risk and fraud space, with key interests in digital fraud, application fraud, internal fraud, and card fraud.

Mike started as a credit analyst at Lehman Brothers, before moving to Lloyds Banking Group as a Fraud Manager, where he led teams of analysts and data scientists. He was a consultant at SAS, the analytics company, and a Vice President at Barclaycard, and as a Senior Director, led the pre-sales function at LexisNexis Risk Solutions. Now a Senior Director of Solutions Consulting at Darwinium, Mike advises many of the world’s largest organizations on their fraud and security strategy. Mike holds an MSc in Information Management & Finance from Westminster Business School in the United Kingdom.

Nick Jacobs
Enterprise Account Executive
Kount

PSD2: how to improve conversion rates and stay compliant

How Strong Customer Authentication (PSD2) has impacted conversion rates, and what to do about it

Join this round table to find out more about:

  • How much have Kount’s merchants been impacted by SCA following the March 14th deadline?
  • How have the merchants at the table been impacted? Conversion rates/payment declines/customer satisfaction?
  • How are merchants adopting TRA Exemptions (Transaction Risk Analysis)?
  • What steps can merchants take to improve conversion rates and remain compliant with PSD2?

Nick Jacobs

Nick runs Sales and Strategy for Kount in the UK and Europe, helping merchants mitigate ecommerce fraud and convert more good customers. Nick has 8 years’ experience in Fraud Prevention and will explain how merchants can leverage Transaction Risk Analysis (TRA) Exemptions to SCA to reduce revenue loss.

Alex Buckle
UK & Europe Sales Support Manager
3xLOGIC – with a guest from leading UK high street retailer

High Street Retail Surveillance – past, present and future

The story of how video surveillance has been used by a leading retailer and their plans for the future.

A leading high street retailer joins Alex Buckle from 3xLOGIC in a round table discussion to share their video surveillance journey through the years, covering implementation, loss prevention, the reusing of existing assets and what the future holds with new technologies and integrations.

Alex Buckle

Alex has a wealth of experience working in sales within the electronic security industry and deploying video surveillance systems into many market verticals including retail, leisure, and hospitality.

Addressing customer requirements and challenges with technology is a key motivator for Alex. He believes that intelligent, integrated video security solutions can truly add value beyond just the protection of assets. Video and data combined with analytics can solve customer problems and allow them to see their businesses differently.

Outside of work you can find Alex on the golf course. Alex, finding his golf ball however is another conversation.

Jason Towse
Managing Director
Mitie Security

Andrew Needham
Head of Retail Loss & Costs
Co-op

Clint Reid
Head of Corporate Security
M&S

Helen Clayton
Senior Crime & Security Manager
Sainsbury’s

Patrick Holdaway
Superintendent
National Business Crime Centre

Jason Towse

Clint Reid

Helen Clayton

Patrick Holdaway

Collaborating for a purpose, putting words into action

A Data Sharing Agreement between leading high street retailers – how does it work?

This panel discussion brings together the leading players in a collaboration between retailers and the police. Meet the participants who will discuss:

  • reasons behind creating a Data Sharing Agreement between the organisations
  • obstacles that had to be overcome
  • opportunities it has presented
  • outcomes to date
  • next steps and broadening the agreement to additional retailers

Tony Sales
Founder
We Fight Fraud

Dr Nicola Harding
Director of the Centre for Crime
Lancaster University

Tony Sales

Dr Nicola Harding

Buy Now, Pay Never…

Find out how organised criminals are targeting Buy Now Pay Later

Tony and Nicola will reveal the insights gained from their recent research in which they simulate the activity of a criminal network to obtain goods online. At this round table session there will be the opportunity for delegates to consult with Tony on criminal behaviour targeting their specific business area.

Cyril Noel-Tagoe
Principal Security Researcher
Netacea

Cyril Noel-Tagoe

Bad bots 101: lifting the lid on credential stuffing attacks

Malicious bot attacks pose a growing threat to retail. This session focuses on credential stuffing attacks and how to prevent them

Malicious bot attacks are becoming ever more frequent, and high profile. Since 2020, we have seen a slew of scalper bot attacks hit the headlines, as attackers target in-demand items such as the Playstation 5 and even Covid-19 vaccine appointments.  But scalpers are not the only bot threats that should give businesses pause for thought. According to Netacea’s recent survey, 46% of enterprise organisations had experienced an account takeover attack in 2020. 58% of these businesses stated that the attacks had a known financial impact. 

Dissecting attacker tooling: Cyril will explore the scale of the account takeover attack problem, zoning in on credential stuffing and how these attacks are executed, with a live demonstration using real attacker tools. He will then walk delegates through the makeup of attacker tooling, explaining how they bypass defences, and how they maximise the efficiency of their attacks. He will then discuss the impact on retailers, in particular financial loss and brand reputational damage. 

Cyril Noel-Tagoe

Cyril Noel-Tagoe is an experienced information security professional. He recently joined Netacea’s threat research team, where he spends his time researching, speaking and writing about malicious bots and other cyber security topics. He comes from a consulting background, having advised financial services organisations on a range of technical and non-technical cyber security domains in a previous life. 

James Lambert
Profit Protection Manager
Wickes

Peter Davies
Sales Director
Orridge

James Lambert

Peter Davies

Stock accuracy – the naked truth

No one wants empty shelves; global supply chain issues make stock accuracy and efficient supply chain management more critical than ever

In this discussion, James Lambert will provide insights from Wickes where a focus on stock accuracy is key to supporting the company’s digitally-led, service-enabled proposition. He and Peter will lead a discussion that focuses on:

  • Increased Sales
  • Customer Satisfaction
  • Efficient Supply Chain
  • Availability
  • Accuracy

James Lambert

James has been at Wickes since 2012, driving the Profit Protection strategy. He has 20 years of experience in the loss prevention field, with previous roles at Peacocks and Virgin Megastores. 

Lizzie Clitheroe
VP Product Marketing
Arkose Labs

Lizzie Clitheroe

Beyond cost centres: reshaping the business value of digital fraud teams

Its time for fraud leaders to change the narrative about proactive fraud prevention across the business

Digital fraud professionals know what it’s like to be a cost centre. Not only does strong fraud prevention require significant investment in time, talent, and technology, fraud teams are also seen as costly to the customer experience and revenue. Considering how damaging account takeovers, spam, and abuse can be to customers and the brand, it’s time for fraud leaders to change the narrative about proactive fraud prevention across the org. In this roundtable, Lizzie will lead a discussion on how to sell the value of fraud teams providing insights and strategies that align with business goals. Topics include: 

  • How early insights can protect customers across their digital journey 
  • Data that can align cross-functional leaders in fraud, security, and digital experience
  • Ways to keep strong security defences while enabling revenue.

Lizzie Clitheroe

Lizzie Clitheroe is a cybersecurity specialist, heading up Arkose Labs’ product marketing team. In this role she delivers data-driven insights into fraud and authentication trends. Lizzie has 10 years’ experience working for fast-growth security vendors spanning fraud prevention, network security, and application security.

Rhod Thomas
Chief Customer Officer
Auror

Ellen Dick
Retail Partnerships Manager
Auror

Assistant Commissioner Bruce O’Brien
New Zealand Police

Austin Craddock
National Security Manager
Coles

Rhod Thomas

Ellen Dick

Assistant Commissioner
Bruce O’Brien

Austin Craddock

The power of collaboration: 10 years of disrupting retail crime

Coles Supermarkets (Australia), New Zealand Police and Auror discuss how local retailers have embraced collaboration across their store networks, with police and other retailers to help identify and stop organised retail crime and aggression in their stores. The panel discussion is hosted by Auror’s Rhod Thomas and he is joined by panellists Austin Craddock of Coles, Bruce O’Brien of the New Zealand Police and Ellen Dick of Auror.

Rhod Thomas

Rhod originally hails from South Wales and has recently returned to the UK with his family after ten years living in New Zealand. Rhod has spent the last three and a half years at Auror as Chief Customer Officer, working to bring on new retailers across the globe and grow our Customer offering. Highlights include rolling out to all 5,500 Walmart US stores within 6 weeks, implementing Auror at the largest three Australian retailers that now collaborate on large-scale investigations, and maintaining a Net Promoter Score of +70 across our 50,000 monthly users.

Ellen Dick

Ellen is the Retail Partnerships Manager at Auror, a crime intelligence platform focused on preventing crime, reducing loss, and making stores safer. Ellen joined Auror in 2015, growing the customer success function globally. In her current role, she is responsible for the growth, support and success of Auror’s retail partners in New Zealand and Australia. Having worked with retailers in New Zealand, Australia and North America, her unique experience helps her to support Auror’s customers to tackle the loss and safety challenges they face in an ever-changing retail environment. 

Assistant Commissioner Bruce O’Brien

Assistant Commissioner Bruce O’Brien has been a member of New Zealand Police for 23 years, and currently has responsibility for National Intelligence, Evidence Based Policing, Deployment, National Critical Command Centre and Road Policing. He has held various roles in his career, in both operational and investigation areas. In the last few years he has built strong relationships with universities globally to support NZ Police to better understand how their initiatives and operational practices reduce harm in communities. Bruce was part of the group responsible for the establishment of the National Retail Investigation Support Unit in New Zealand and he holds the primary relationship with Auror and works with them to identify innovation opportunities, while ensuring privacy, legitimacy and effectiveness of the Auror platform.

Austin Craddock

Austin is a Loss Prevention veteran with over 20 years’ service with Coles Supermarkets (over 840 stores nationally). He has led investigation and security teams in Coles for many years and has a passion for introducing new ideas and technologies. Austin was responsible for establishing and enabling Coles’ fraud and internal investigations team before turning to external theft matters. As the National Security Manager he leads Coles highly successful Organised Retail Crime program as well as managing Coles manpower and hardware related security.  

Ed Tonkon
President
Zebra Retail Solutions, Zebra Technologies

Ed Tonkon

Why retailers should let in-house staff handle inventory events

Considering the arguments for empowering in-house staff to transform inventory accuracy

At Ed’s round table the discussion will revolve around Zebra’s figures demonstrating that:

  • 10% of profits are lost every year, on average, due to inaccurate inventory records
  • 87% of retail executives consider inaccurate inventory a larger factor in revenue loss than theft
  • 66% of retail executives indicated that inventory inaccuracies made their Click & Collect offerings inconsistent.

Corin Dennison
Senior Security, Investigation and Risk Director

Corin Dennison

Investigative Interviews: ‘The Last Mile’ of LP Investigations?

You’ve identified a potential ‘bad actor’. What now? Interrogation – or Conversation with a Purpose?

Great effort is invested in Loss Prevention / Asset Protection, from physical security hardware to exception-based reporting, but how successful are organizations once they have identified a potential ‘bad actor’? In this roundtable session our thought leaders and peers will be discussing training within the Retail Risk sector, the key areas of success and failure, ROI of training offerings and best practice.

Tony Parker
Regional Director
Forter

Stephen Smith
Director – Strategic Accounts
Forter


John Low
Head of Risk
Frasers

John Low

Managing Friendly Fraud and returns abuse at Frasers Group

An innovative approach to tackling returns abuse

In this conversation with John Low, Head of Risk at Frasers group, we will discuss how friendly fraud methodologies have evolved as card fraud has become more difficult for fraudsters to profit from, and the direct and indirect costs of these tactics. We’ll discuss Frasers Group’s innovative approach to tackling returns abuse upstream of the problem, and how deterring fraudsters can be used in conjunction with other fraud prevention tools and techniques, in order to manage the total cost of fraud and policy abuse.

Stephen Smith

Stephen Smith is Director of Strategic Accounts at Forter. After studying law and qualifying as an accountant, Stephen became a sales professional in 2003 working for both startup organisations and big tech companies like Cisco.

Preferring the energy of earlier stage, high growth businesses, Stephen has worked for several pre-IPO vendors helping them to develop through funding and IPO events driving new business and strategic account sales at both individual contributor and management levels.

He believes in the power of curiosity and seeking to understand what motivates action, so he can better partner with his clients on existing initiatives or challenge the status quo through the identification, quantification and delivery of value.

In his spare time, he can be found out walking with his dog Bishop and girlfriend Lisa, boxing or clay pigeon shooting.

Lewis Farran
Enterprise Account Executive
Forter

Return to sender: strategies for managing returns and policy abuse

How to deter fraudsters while still offering legitimate customers a great experience

As the volume of eCommerce sales increases, so too does the volume of returns, and a proportion of those returns are abusive or even fraudulent. Item not received fraud, coupon abuse, and returns abuse are all on the rise.

Operational costs, staff costs, restocking costs and the cost of merchandise itself quickly add up and can seriously affect your margins, making it harder to deliver a great experience to legitimate customers.

In this session we will discuss:

  • The tactics used by returns abusers
  • How to calculate the real cost of returns abuse and fraud
  • The approaches you can use to combat returns
  • Opportunities that arise from solving these issues

Andrew Kouimanis
Vice President of Partnerships and Innovation
Auror

Phil Thomson
Co-founder and CEO
Auror

Rhod Thomas
Chief Customer Officer
Auror

Austin Craddock
National Security Manager
Coles

Andrew Kouimanis

Rhod Thomas

Austin Craddock

Partnering on crime and loss safely and securely

It’s time to change the way we partner and collaborate as an industry to address the increasing crime and aggression in our stores

This round table discussion will be hosted by Andrew Kouimanis, who is a highly experienced and respected global AP/LP professional. He has 20 years’ experience in the industry, most recently as the Head of Corporate Safety & Risk at Coles Group, one of Australia’s largest retailers.


He is joined by co-hosts:

Phil Thomson

Phil is co-founder and CEO, Auror. Phil is passionate about the digital transformation between police and retailers and the impact this will have on reporting, solving and preventing organised offending and retail crime. 



Rhod Thomas

Rhod Thomas is Chief Customer Officer, Auror. His acheivements include rolling out Auror to all 5,500 Walmart US stores within 6 weeks, and implementing Auror at the largest three Australian retailers that now collaborate on large-scale investigations.


Austin Craddock

Austin Craddock is National Security Manager at Coles and leads its highly successful Organised Retail Crime program as well as managing Coles manpower and hardware related security.  

Richard Finn
Loss Prevention Project Manager
Tesco

Edward Price
Sekura Global

Mike Price
Sekura Global

Richard Finn

Edward Price

Mike Price

How do we combat the new shoplifter?

Addressing the recent uplift in opportunist theft

At this round table, Edward Price of Sekura Global will be partnering with Richard Finn of Tesco to discuss how retail can combat the recent spike in losses due to the ‘new shoplifter’. With abundant price increases and a higher cost of living, there has been an undeniable uplift in theft by the opportunist, rather than organised crime. Together we will network and discuss how this type of theft can be minimised.

Richard Finn

Richard is responsible for Product Protection, tasked with slowing down or stopping offenders who steal from Tesco. Using shrinkage data supplied by the analyst team, he looks for Product Protection solutions for high-risk areas by working with external suppliers. He works closely with commercial colleagues to formulate a shrinkage plan for their commercial areas.

Richard began working at his local Tesco store as a part time colleague. He went on to work in many Management roles in both Superstore and Extra formats.

Richard has been at Head Office for ten years mainly working in Supply Chain and joined the Shrink & Security team four years ago. He lives in Braintree Essex and is a proud Dad to Elsie. He is a football fan and enjoys watching Chelsea as often as possible as well as being a keen gym goer.

Edward Price

Edward has been working for Sekura Global for over nine years and is currently responsible for the UK and Europe region. During his time at Sekura, he has worked as a consultant to some of the largest global retailers and gained significant experience and understanding of industry in general, and specifically the requirements in loss prevention.

Mike Price

Mike has spent over 30 years helping people find solutions to their problems with ingenuity, creativity and a ‘won’t be defeated’ attitude.  Today as a senior Business Development Manager at Sekura Global, he is passionate about helping professionals in loss prevention with the tough challenge they face to reduce loss and prevent theft.

Also featuring our celebration of Risk Directors of the Year – past and present – with a panel discussion featuring:

Raph Lawson
Fraud Director
THG

Raph Lawson is currently the Group Head of Fraud for online retailer THG Ingenuity which operates over 100 international websites selling Fast-Moving Consumer Goods direct to consumer through its proprietary e-commerce platform. THG Ingenuity has recently floated on the London Stock Exchange and valued at £5.4bn. Raph leads a multi skilled team in a complex global retail environment.

Corin Dennison
Senior Security, Investigation & Risk Director

With over 28 years’ experience within the law enforcement/security arena, Corin served for 19 years within the UK Police Service as a Detective, specializing in all areas of major crime including Counter Terrorism, with secondments to the National Football Intelligence Unit (England National Team) and the Foreign Office, training Iraqi Police Personnel in the Middle East.

From Global Corporate Investigations Manager for Burberry Ltd, he moved to a major German sports brand in 2013 and is currently the Director Global Profit Protection with responsibility for all aspects of Retail Compliance & Profit Protection, overseeing a retail estate of 2,400 stores. His Global Profit Protection Team have recently won awards from OSPA & Retail Risk, and Corin is the LP Director of the Year 2019 awarded by Retail Risk. In 2020 he became a Director of Insight Retail Risk Consultancy, and he regularly presents as a subject matter expert on corporate and retail security topics and holds the CPP qualification from ASIS International.

Dave Pardoe
Head of Profit Protection
The Works

Dave took up his role as Head of Profit Protection at The Works in January 2022. Previously, Dave spent six years as the Head of Loss Prevention at Card Factory. During this time, his collaborative hearts and minds approach to organisational loss quickly paid dividends and culminated in the double award of Retail Risk Director 2018 and In-Store Profit Protection Team of The Year 2018.

Previously Dave spent many years working for the retail estate of Post Office where he led operational risk teams, physical security elements and crime intelligence.

With over 30 years of operational crime risk expertise, Dave combines a credible and engaging approach to organisational loss with sound academic underpinnings and above all a keen sense of humour!

Colin Culleton
Founder/Director
Asset Protect Consulting Ltd

Colin Culleton recently retired from Next Plc after a career in security, loss prevention and risk management spanning 39 years and is now working as an independent loss prevention and risk management consultant.

Colin has worked as the executive leader for a number of market leading retailers, including HMV, Jack Wills and Next.

Colin also managed an outsourced loss prevention management function for two years, assisting a number of expanding retailers to create loss prevention policies and procedures and embed loss prevention in to the core of the business.

Whilst working as a consultant, Colin helped create the National Crime Intelligence Bureau, working closely with the Home Office and creating the platform for the current National Business Crime Solution.

Colin is very well known and respected in the industry and is recognised as an expert in the areas of shrink management, product protection, investigations, and people safety.

Colin is a founder member of the Worshipful Company of Security Professionals, a former Chair of the Loss Prevention Fashion Forum, a member of the National Retail Crime Steering Group and Director of the National Business Crime Solution.

 

Ray Palmer
Group Head of Asset Protection
Outdoor & Cycle Concepts Ltd

Currently Group Asset Protection Manager at Outdoor & Cycle Components, Ray has the benefit of four decades of retail experience – sales floor to boardroom – covering diverse sectors, including Food, DIY, Trade, Fashion and Outdoor Activities. He has worked within UK, Ireland, across Europe and in the Middle East. Ray is a former chairman of the DIY, Gardening and Builders Merchant Loss Prevention Forum, a member of the European Loss Prevention Advisory Board and Retail Risk Director of the year 2014.

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