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a welcome from our chair

Peter Page

Head of Group Security, Travis Perkins & The Fraud Awards’ Retail Risk Director of the Year 2023

I am delighted to be able to welcome you to Retail Risk London on the 18th April 2024. This year promises to be bigger and better than ever before! With a focus on strategy, this year’s event is one not to be missed. Join me in London as we hear from thought leaders from across our industry. 

Of particular note will be the Rt Hon Chris Philp MP, Minister of State for Crime, Policing and Fire, who will be delivering a mainstage, keynote speech and a Q&A session; and providing an update on Operation Pegasus will be Katy Bourne, OBE, the PCC for Sussex along with DCS Jim Taylor and Stephanie Coombes from OPAL. 

Check out the speakers’ list below to see who else will be presenting on the day. Retail Risk London will be packed with engaging sessions by experts in their fields and promises to be the retail risk event of 2024!

Neville Cotton
Head of Risk
The Very Group

Michael Chambers
Group Insurance & Risk: GB&I
Siemens Healthineers

Andy Wainwright
Head of Online Loss Prevention

Neville Cotton

Michael Chambers

Andy Wainwright

Artificial intelligence and the future of retail crime

From deepfakes to learning-based cyber-attacks what does AI mean for retail crime?

Much has been said about the use and potential use of AI to tackle crime. But what about AI as a crime enabler? Deepfakes, tailored phishing, disruption of AI-controlled systems and learning-based cyber-attacks are just some of the emerging threats. Three leading risk thinkers will consider the emerging threat from AI-fuelled criminality and what it means for Retail.

Neville Cotton
Neville has over 20 years’ experience in financial services, helping firms to manage complex risk and compliance challenges in today’s regulated environment whilst capitalising on opportunities for enhanced performance. He has worked across the banking, life & pensions and asset management sectors, specialising in conduct risk, risk management, governance and regulatory change.

Michael Chambers
Michael was Head of Risk, H&S and Insurance at Matalan before moving to All Saints in 2017 where he led their Global Risk function from 2020-2023. He joined Ascential in a senior Risk role in 2023 before moving to his current position at Siemens Healthineers heading up Insurance & Risk for Great Britain and Ireland.

Andy Wainwright
Andy is an experienced fraud leader, having worked in the fraud industry for the past twenty years. He has significant experience implementing and managing fraud and loss prevention strategies within financial organisations across multiple delivery channels for both cash and credit.

He is a regular speaker at industry events and a member of the editorial board of Loss Prevention Magazine in the UK. His team have won the Fraud Awards’ Online Profit Protection team of the year on a number of occasions. He also likes to think he is a thoroughly good bloke!

Alex Goss
Chief Superintendent
North Wales Police

Meet the Police’s new Retail Crime Lead

Join Alex to discover more about he will work with Retail as the NPCC’s new Retail Crime Lead

Alex is a serving North Wales Police Officer where he is just entering his 26th year of service which has been from Police Constable through to the current rank.He initially joined West Midlands Police where he served for 4 years prior to transferring to North Wales due to family reasons.

Alex has recently undertaken some national work reporting to CC Chris Rowley as part of the policing productivity review carrying out a full evaluation of the National Standards of Incident Recording.  Alex is national lead for retail crime which is a new role which he took up last year.

Alex has undertaken many roles as a senior officer, these include Head of Local Policing Services, Head of Corporate Services, Head of Operational Support services and leading large scale force reviews into operating models. He holds operational qualifications in Strategic Firearms Command, Gold Public Order Command, Gold CBRN command and has been part of North Wales Police Gold CADRE structure for the last 6 years.

Alex holds a master’s degree in Police Leadership and Management which was obtained from Liverpool University in 2018.

Peter Page
Head of Group Security
Travis Perkins

Building for the future: setting the Group Protective Security Risk Management Strategy

Developing the Risk Management Strategy for UK’s leading partner to the construction industry

Join Peter for this unmissable session in which he will share how Travis Perkins’ protective security strategy was overhauled from the ground up to become fit for purpose in a dynamic and changing sector. He will look at the overall strategy and how it was created and articulated. He will take you through understanding the security risk universe; how to measure, assess and treat the security risk; how to devise frameworks and policies; how to obtain board-level buy-in for a revised mandate and programme; how to measure success; and what your audience wants to know, when.

About Peter
During his 34-year risk management career, Pete has held positions with some of the world’s most innovative retailers throughout Europe and the Middle East. He also served with Airborne Forces and was an infantry Warrant Officer, serving on operations including Belize and Afghanistan. Pete has a Master’s Degree in Business Continuity, Security and Emergency Management and is a Chartered Security Professional and a Fellow of the Security Institute.

Pete has worked in senior roles with a diverse list of top international brands and organisations, including: Bloomingdales, Harvey Nicholls, Gap, Banana Republic, Armani, Balenciaga, Jimmy Choo, Coach, AMQ, Crate & Barrel, BHS, Topshop, Macro, H&M, Starbucks, Caffe Nero, King’s College Hospital, Cinepolis, Ford, JLR, Ferrari and Maserati. Pete is now the Head of Group Security at Travis Perkins.

Pete was voted Risk Director of the Year at the Fraud Awards in October 2023. He has chaired and spoken at numerous Retail Risk conferences across four continents. He is committed to professionalising the industry, was Vice Chair of ASIS Dubai, and the Security Institute’s Middle East Members’ Group and serves on various national and global industry groups as a volunteer leader. He is currently part of the NPSA security apprenticeship trailblazer group.

Grant Shipway
Global Fraud Manager
River Island

The story of Dynamic Loss Prevention at River Island

Join Grant to learn how River Island is implementing ‘Closed Loop RFID’ stores

In this presentation Grant will explore the use of  ‘Closed Loop RFID’ stores that enable a seamless and frictionless customer journey and experiences while minimising losses in a ‘security tag free’ environment. He will touch on how River Island is using RFID POS & Self Checkout, RFID Fitting Rooms, RFID Gates and Overheads to enable the transition from reactive to a predictive and prescriptive Loss Prevention Strategy all through utilising RFID data. Grant will also consider how retailers can start to move towards predictive LP by utilising their current data and placing it into models.

Grant is a fraud and associated loss professional with experience across financial services (insurance and banking) and retail. Has a wide range of global experience leading international operations from a people and process perspective and merging both elements into a successful loss prevention strategy whilst advocating for the genuine customer.  He is an advocate for the evolution of fraud and loss prevention through the use of data and prescriptive analytics.

The Rt Hon Chris Philp MP
Minister for Crime, Policing and Fire

Tackling retail crime

The Minister will speak about the Government’s approach and the work of the Home Office

The Minister for Crime, Policing and Fire, the Rt Hon Chris Philp MP will speak about the Government’s approach to tackling crime affecting the retail sector, and the work of the Home Office in partnership with policing, the retail sector, and other partners.

After his presentation, the Minister will host a round table discussion. To attend the round table session, delegates will need to sign up in advance of the conference.

Katy Bourne OBE
Police and Crime Commissioner for Sussex

Detective Chief Superintendent Jim Taylor

Stephanie Coombes
Head of Intelligence

Katy Bourne OBE

Detective Chief Superintendent Jim Taylor

Stephanie Coombes

Pegasus, where are we and what is next?

An update on the partnership approach to target Organised Retail Crime

As the team created through the Pegasus initiative to target Organised Retail Crime is now in place, hear directly from Katy and Jim about what are they working on, what is being achieved and what is expected in the next two years.

Chief Superintendent Alex Goss
North Wales Police

Hannah Wadey
Chief Executive
Safer Business Network

Stewart Farrell
Head of Retail Loss Prevention

John Unsworth
Director of Crime & Intelligence
Mitie Security

Helen Clayton
Head of Crime and Security

Darren Conway
Group Managing Director
Lodge Service

Chief Superintendent Alex Goss

Hannah Wadey

Stewart Farrell

John Unsworth

Helen Clayton

Darren Conway

What does the future look like for managing all aspects of Retail Crime?

A panel discussion involving policing, retail, and security providers

As collaborations develop, and a collective understanding of the threats to retailers from criminals improves, what does the future look like for managing retail crime, and who is responsible for what? Hear the panel debate their views and engage with the debate through a Q&A session.

Figen Murray OBE

Nick Aldworth MPA CSyP

Tim Moore
Global Director of Risk Management
New World Norm

Figen Murray OBE

Nick Aldworth MPA CSyP

Tim Moore

Martyn’s law – the inside story

A personal account from Figen, who is the driving force behind the new counter-terrorist security law

Figen Murray is the mother of Martyn Hett, who at 29 years of age was tragically killed alongside 21 others at the Manchester Arena terrorist attack in May 2017. Since the Manchester Arena attack, Figen has been working with the Government and the security industry to make the tangible changes that can help ensure no other family has to go through what hers has. She is the force behind Martyn’s Law (Protect Duty), a legislation requiring publicly accessible locations to improve security against the threat of terrorism.  

Figen dedicates most of her time to talk about the legislation, giving a personal account of why she feels so strongly about it, telling the audience about the harrowing days following the attack and how life has been since then.  Figen also explains her journey to Martyn’s Law, how it all started and some of the difficulties she has encountered. She ends her presentation with an update of the latest development of the legislation.

Figen is joined by Nick Aldworth and together they will co-host a round table after the presentation. In 2017 Nick led the London police’s security response to several terrorist attacks, including the murder of Martyn Hett and 21 others at the Manchester Arena. A year later he was promoted to become the UK Counter-Terrorism National Coordinator, through which he also sat on the UK National Security Council.

In 2019, Nick met Figen, and together they developed a plan to try and persuade the UK government to create a new Law that would require publicly accessible locations to be better prepared to protect their users from terrorism. Nick’s role in the campaign was to draft the ‘technical’ proposal that has gone on to become the foundation of the new law that entered the UK parliament on 7 Nov 2023 as the ‘Terrorism (Protection of Premises) Bill, also known as “Martyn’s Law’ or the ‘UK Protect Duty’. Campaigning alongside Figen became Nicks full-time job.

More about Figen
Her ambitions to better understand counter-terrorism saw her achieve a distinction in a counter terrorism master’s degree from the University of Central Lancashire. Figen’s dedication and work in counter terrorism saw her awarded an OBE in the 2022 New Year’s Honours List. She is a Visiting Fellow for the Institute of Strategic Risk Management, a member of the senior leadership team for TINYg, and an Associate Member of the Security Institute. Figen was awarded an Honorary Doctorate from the University of Salford in November 2022.

Tim Moore
Tim is an esteemed International Director with over 30 years of professional experience in the Security and Risk Management industry. Known for his energetic and intercultural approach, Tim has established himself as a creative and strategic leader, dedicated to operational excellence. His expertise lies in developing sustainable practices that significantly enhance customer service, safer workplaces, sales, and profit contribution.

As a collaborative professional, Tim has been instrumental in leading organisational thinking and delivering groundbreaking initiatives. His work has not only contributed to the advancement of his field but has also set new benchmarks for excellence in security and risk management. He fully supports Martyn’s Law as his long-time belief in having safer environments has been at the forefront of his career

Nick Aldworth
Nick has enjoyed a 40+ year career in protective security and counter-terrorism, during which he has worked not only in the military, but also policing and the private sector. During his career, Nick has been responsible for protecting NATO installations, coordinating armed protection for VIPs, undertaking counter-terrorism search operations, and leading armed response teams in apprehending some of the UKs most dangerous criminals and terrorists.  Most recently he has worked in the private sector.

In 2015, Nick was appointed head of counter-terrorism protective security operations for London, leading teams in responding to terrorist attacks in the UK and overseas, notably the four attacks in London in 2017, as well as that in Manchester.

Nick left policing in 2019 to set up his own not-for-profit business, dedicating most of his resources and time to promoting the Martyn’s Law campaign. In 2022, his company funded and conducted two medical aid missions to south-east Ukraine, something that Nick sees as a continuation of his desire to fight terrorism in all its forms.

Nick regularly speaks alongside Figen to galvanise support for Martyn’s Law and, since 2019, has spoken to hundreds-of-thousands of people through presentations and mass-media appearances.
Nick’s client base includes blue chip organisations such as the BBC, higher-education establishments, government bodies, and private security companies.

Nick holds a master’s degree in public administration (policing), a Level 5 in Terrorism Risk Management and is one of only 450 Chartered Security Professionals in the world. He is a visiting fellow of counter-terrorism and risk at Cranfield University and the founder and director of CT Protect Ltd.

Lara Xenoudakis
Detective Chief Inspector, Ambassador for the Next Generation
Fraud and Cyber Crime Reporting & Analytics Service (FCCRAS)

The replacement of Action Fraud, the National Fraud and Cyber reporting service

Join Lara for an information session around the replacement of the Action Fraud System

How is the new system being designed and developed to ensure it is a National Fraud and Cyber reporting service for the whole of the UK and beyond?

DCI Lara Xenoudakis joined the City of London Police in 2001 and has served in a wide variety of uniformed and detective roles. Significant periods of her career have been spent within the fraud and economic crime arena in both operational teams and within the National Fraud Intelligence Bureau. 

In 2022 she took over the role as the stakeholder ambassador for the replacement Action Fraud Service which is due to launch in 2024. In this role her main focus is working towards transitioning across from the old service to the new service and the development of the new service, working alongside the operational teams and suppliers who are designing the system.

Lara Xenoudakis

DCI Lara Xenoudakis joined the City of London Police in 2001 and has served in a wide variety of uniformed and detective roles.

Significant periods of her career have been spent within the fraud and economic crime arena in both operational teams and within the National Fraud Intelligence Bureau. 

In 2022 she took over the role as the stakeholder ambassador for the replacement Action Fraud Service which is due to launch in 2024. In this role her main focus is working towards transitioning across from the old service to the new service and the development of the new service, working alongside the operational teams and suppliers who are designing the system.

Adam Ratcliffe
Operations Director
Safer Business Network

Iona Blake
Security and Incident Manager

The reason to share

Sharing information in order to combat organised retail crime

Join Iona and Adam at this round table discussion about how effective information sharing between retailers and key partners can combat the rise in organised retail crime. Including:

  • How retailers’ data can help address the issue of under-reporting
  • Becoming offender-focused to improve efficiency
  • Are retailers capturing the right data to get police buy-in?
  • Can we share that data more effectively?

Iona Blake
Iona Blake is a highly dedicated and passionate professional in the field of retail security, with an unwavering commitment to driving down violence against frontline workers. With several years of experience in both retail and security, Iona has established herself as a trusted expert, working collaboratively with other retailers to create safer environments for both team members and customers.  In her role at Boots UK, and with a portfolio of 1900 health and beauty stores most of which include a pharmacy, the Security team look after everything security related from strategy, policy, operational deployment, enforcement, and external lobbying on behalf of the team in stores, pharmacy, supply chain and support office.

Adam Ratcliffe
Adam is the Operations Director for Safer Business Network, a not-for-profit, Community Interest Company which implements and operates multiple award-winning Business Crime Reduction Partnerships (BCRPs) across London. Directly responsible for all partnerships across London, Adam works strategically with partners such as Police, Local Authorities, Landowners and BIDs, and Security companies to implement long-term crime prevention and community safety initiatives.

Adam is a member of the Business Crime Reduction Partnerships (BCRP) National Standards Board, and a member of the Home Office National Retail Crime Steering Group (NRCSG) chaired by the Minister for Crime and Policing. He is an Ambassador for the White Ribbon Campaign, a charity working to prevent violence against women and girls and is committed to using his experience to improve safety for everyone.

Sophie Meaney

Embedding a culture of proactive risk management

How to build organisational resilience and turn risk management into a company-wide habit

Disruption and continual change are here to stay.  Now more than ever, your employees represent significant operational, reputational, legal, and financial risk but they are also a largely untapped risk management resource.  Sophie Meaney, CEO of Click, will talk about how you can mitigate psychosocial risk, as well as surface operational, and more existential people related risks, whilst making the identification and mitigation of risks an organisation-wide habit.  She’ll explore how you can use tech and AI to scalably shift from strategies informed by lag data to a more proactive and targeted approach, thus building organisational resilience.  For a deeper dive into this topic, join Sophie at her round table after this session.

About Sophie
Sophie Meaney is CEO of Click. Click is a web-app underpinned by a powerful proprietary methodology. It builds organisational resilience by surfacing and addressing employee-related risks, and turning proactive risk management into an organization-wide habit.

Faisal Ashfaq
Retail Asset Solutions

A leaky pipe? The benefits of end-to-end stock integrity audits in supply chain

Sharing the journey of the UK and Europe’s largest FMCG retailers

As businesses we apply general legislation to cover governance on external process. This enables responsibility and accountability but when it comes to stock movement should we be happy with ‘marking our own homework’?

In this round table discussion Faisal will focus on how outsourcing stock integrity checks can improve customer availability and profit lines, whilst reducing shrink and stock file corruption. The discussion will cover the benefits of supply chain stock audits with factual examples of the point benefits that can be gained with auditing at various points of the supply chain. It will consider how such audits could be cost neutralised from a fiscal point of view, whilst improving customer availability and store stock file accuracy and provide valuable trusted mechanisms to manage 3rd parties.

RAS are creators and end-to-end providers of GFR, so Faisal can share the journey of the UK and Europe’s largest FMCG retailers and why over 700 suppliers trust the process. And finally, he will look at why the GFR concept should not just be applied to Goods In but across the entirety of the supply chain to enable a robust end-to-end coverage.

Matthew Nesbitt
Co-Founder and Director of Global Partnerships

Michael Gilmour
Senior Account Manager – UK

Matthew Nesbitt

Michael Gilmour

How to maximise value from your body cams

Practical guidance for making video evidence your #1 asset against internal and external risks

Deploying body camera programs poses immense challenges for today’s distributed retail enterprises. As body camera adoption accelerates across retail enterprises, security teams face explosive growth in video footage from multiple camera sources. This creates immense data management challenges from disjointed systems, dispersed workforces, and expanding compliance burdens.

While on-premises storage quickly becomes unwieldy, the cloud offers a practical path forward.  This roundtable discussion will explore best practices for retail risk managers to maximise value from body cams through a resilient cloud strategy, transforming siloed camera footage into a strategic asset for company-wide visibility and loss prevention. By attending, retail risk managers will walk away with:

  • Real-world examples and lessons learned on optimising security footage storage and retrieval to accelerate investigations and loss reduction initiatives
  • Best practices for unifying video assets across distributed retail locations onto a single evidence platform, enabling enterprise-wide visibility
  • Tactical approaches to data governance through access controls, data encryption, and anonymisation safeguards
  • Driving measurable financial returns by connecting video data to strategic insights.

Paul Newbury
General Manager
Intrepid Group

Bob Creed
Senior Security Manager

Facial Recognition – overcoming internal challenges to its deployment

How Home Bargains and Superdrug have overcome internal resistance to deploy Facial Recognition technology

Facial Recognition is the current ‘hot potato’ in the LP arena. We all know the hurdles retailers face to deploying the technology. There has been a lot of press coverage on this topic in the past six months, and depending on where you sit, its either good or bad press…

Retailers who have deployed FR technology are seeing significant loss reductions, violent offences dropping drastically and gaining a considerable ROI. Learn from retailers how they overcame the internal challenges of deploying Facial Recognition.

Lisa Widdison
Retail Operations Director
Holland and Barrett

Anna Wilthew
Global Security Technology Senior Manager

Iona Blake
Security and Incident Manager

Ellen Dick
Director of Retail Partnerships, UK & Ireland

Anna Wilthew

Iona Blake

Ellen Dick

Lessons learned from the global retail crime epidemic

Why innovative technology is at the heart of a global security strategy

Taking part in this discussion will be:

Anna Wilthew
Anna Wilthew has over 23 years’ experience of working within the defence, security and human rights sector.  She spent 20 of those years working in leadership roles in UK Government before moving to bp in 2021.   Anna is now the global intelligence, security and crisis management technology programme lead for bp and is responsible for the strategy, discovery and deployment of innovative and effective technology solutions across the bp asset portfolio including retail.   Her primary aim is always to ensure people are kept safe and she is passionate about providing solutions that are fit for purpose, easy to use, cost effective and have global application.  

Iona Blake
Iona is a highly dedicated and passionate professional in the field of retail security, with an unwavering commitment to driving down violence against frontline workers. With several years of experience in both retail and security, Iona has established herself as a trusted expert, working collaboratively with other retailers to create safer environments for both team members and customers.  In her role at Boots UK, and with a portfolio of 1900 health and beauty stores most of which include a pharmacy, the Security team look after everything security related from strategy, policy, operational deployment, enforcement, and external lobbying on behalf of the team in stores, pharmacy, supply chain and support office.

Ellen Dick
On the Auror journey for nearly a decade, Ellen has been instrumental in fostering partnerships between retailers and law enforcement to combat crime and prioritise safety. With a background in public relations and advertising, she initially supported Auror’s marketing and commercial functions before leading the expansion of the customer success team in Australia and New Zealand. Throughout her tenure, she has played a pivotal role in supporting Auror’s growth from 6 employees to over 175, across 4 territories, all while placing a strong emphasis on assisting her partners in reducing crime and ensuring the safety of their people. Transitioning to the UK team in 2023, Ellen now drives growth and success in retail partnerships across the UK and Irish markets, leveraging her deep understanding of the industry to contribute to safer communities.

Dan Hardy
Group Managing Director
Argenbright Security Europe

Hannah Powell
Head of Insights
Argenbright Security Europe

Dan Hardy

Hannah Powell

The ASEL risk modelling solution

Learn about the latest in risk modelling and the strategic thinking behind it

Following a brief introduction to ASEL, its company structure, and impressive suite of leaders, the presentation will focus on ASEL’s latest risk model and its distinctions from previous models. Attendees can expect to learn:

  1. The disparity between normal probability and Bayesian probability in risk calculation
  2. Common challenges encountered in constructing open-source data models and the strategies used to overcome them
  3. The strategic reasoning behind the selection and integration of fourteen specific data points into ASEL’s geolocated External Risk Scores
  4. Insight into ASEL’s methodology for aggregating and categorising internal client data
  5. Samples outputs of ASEL’s risk model including specific solution-to-driver mapping
  6. A live demonstration of ASEL’s risk model dashboard.

Dan Hardy
Dan is a distinguished professional with an extensive 30-year background in security, safety, and leadership. His career is marked by a broad range of roles that showcase his adaptability and commitment to excellence. From the disciplined environments of the military and the police to the dynamic spheres of corporate security, non-profit organisations, and service providers, Dan has consistently demonstrated his ability to lead, innovate, and secure positive outcomes.

A strategic leader at heart, Dan places a strong emphasis on investing in people as the cornerstone of true business transformation. He believes that empowering individuals and fostering a culture of growth and development is crucial for achieving long-term success and resilience in any organisation.

Hannah Powell
Hannah is a dynamic professional with four years’ experience in the security industry. She holds a degree in psychology from the University of Warwick, providing a deep understanding of research, analytics, and human behaviour.
Having embarked on work experiences in diverse settings, including Bali, Hannah brings a unique perspective to the table, enriched by her global exposure. Passion for data analytics and research fuels her drive for innovation, particularly within the process of designing unique strategic risk models.

Rob Gill
Loss Prevention Manager

David Dalton

Rob Gill

David Dalton

Using LP solutions to benefit productivity, merchandising and sales

How to show that your LP department is no longer the ‘Sales Prevention’ department!

Join Rob and David for a discussion on how applying different metrics to LP solutions can benefit productivity, merchandising and sales. Utilising these data sets and communicating them in a proactive way internally, you can deliver on key metrics for several business functions. For example, Effective Source Tagging in BWS leads to significant productivity savings and lowering overall (ever increasing) labour costs without increasing losses.

Edward Woodall
Government Relations Director, Association of Convenience Stores and Founder & Campaign Lead

ShopKind: promoting respect in shops

Colleague safety: what more do we need to do?

ShopKind has been a successful campaign highlighting the importance of retail workers and the importance of treating them with respect and kindness. Some areas Edward wants to explore in this roundtable are:

  • What more can we do to promote the messages of ShopKind?
  • Are there any barriers to promoting the campaign?
  • What can we learn from other campaigns?
  • What drives good and bad behaviours by customers?
  • What is the mood among retail colleagues at the moment, and what more can businesses do to promote their safety and positive engagement?
  •  What do retail colleagues need from the police and other agencies?

Paul Barnard
Senior Adviser Investigations

Project Boomerang – learning from our work with Retail in Australia

How Pinkerton combine intelligence, investigators and surveillance to tackle ORC

This discussion will look at Pinkerton’s work with two major retailers in Australia.  The model looks like this; imbedded intelligence analysts work with retailers to bring together CCTV footage, car number plate reader technology and other intelligence to provide investigative packages to Pinkerton.   Surveillance specialists target the offenders, house them, and inform the police in real time of the activity. 

Paul will draw upon Pinkerton’s experiences as well as experiences of partners, for an educational session.

Steve Middleton
Risk & Profit Protection Consultant

The future of Risk and Loss Prevention

How will LP’s focus shift in the next year, two years, and five years? Where will be the largest ROI?

Covid affected everyone,  swiftly followed by the financial crisis which increased the cost of goods and reduced disposable incomes. These have impacted both physical and online retailers, with increases in verbal and physical abuse of frontline workers, shop theft, and online fraud demanding increased investment in solutions such as body worn video; two-way audio linked to a SOC or ARC; increased risk assessments for CCTV upgrades etc; conflict training. Plus increased investment in supply chain analytics, payment optimisation/ card payment fraud prevention suppliers…

So what is next? Join Steve for a discussion on:

  • What is on your radar for future investment? 
  • What is on your Risk horizon that potentially requires mitigation?
  • What are you highlighting as potential risks and solutions to obtain C-suite buy in?

Steve has over 35 years’ retail experience in both big box and small box retail. His career started with Debenhams Department stores in the Midlands and North West, he then moved to The Body Shop where he attained various roles as Regional Manager, Regional Controller and also secondments for supply chain projects for UK and EMEA markets, and then finally into Profit Protection for UK and EMEA.

Remaining with The Body Shop,  Steve reached Global Head of Profit Protection and Risk where his focus on global alignment on procedures, reporting and standards, ensured industry leading shrinkage results by root cause analysis and ‘hard fix’ initiatives from manufacturing, to supply chain and logistics, store and E-comm processes. He achieved SOX Business Process compliance from 2019.  And by horizon scanning through managing Enterprise Risk Management he ensured residual risks were mitigated, and action plans put in place with all key stakeholders to reduce the risk of Impact and Likelihood.  

Steve is keen to share his knowledge and experience and has chaired work streams and presented at numerous Retail Risk conferences in London, Leicester and Oslo.

Martin Gregg
Retail Partnerships Manager

PS Christian Denning
Business Crime Team Sergeant
Essex Police

PC Alex Plakhtienko
Business Crime Team PC
Essex Police

Martin Gregg

Has data become weaponized?

Is data collected by intelligence platforms being held in silos, and how can it be used more effectively?

The 2024 BRC Crime Survey reported that incidents of customer theft had doubled year on year, with 16 million incidents of customer theft in the survey period. Under reporting, including crime reports to police, remains an issue. The principal reason given for not reporting being the belief that nothing would happen with the information. Retailers now possess vast amounts of data. Crime intelligence platforms, with their powerful analytics, including AI, enable retailers to develop comprehensive intelligence packages. Visibility of the risk from shop theft and violence has arguably never been better. But, has data become weaponised?

Have crime intelligence platforms effectively created data silos, restricting who has access to this data. Is the risk that data is so commercially valuable that parts of this landscape become excluded from the potential benefits of this technology and a genuinely collaborative approach? How should this intelligence be shared across the retail landscape, and who should have access? Who should retailers be lobbying to unlock the benefits of this technology? We will be joined by Essex Police, who have started to see the benefits of a data sharing approach on a county level that may provide insights into what true collaboration can deliver. Join us as we share insights into how, as a software provider, we see crime intelligence technology being used to its fullest potential.

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