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a welcome from our chair

V Wilkes

Global Head of Security, Primark

I am delighted to be chairing Retail Risk – London 2023. This is a great opportunity to spend time with peers and industry experts in retail security. The current contexts of challenging economic times and the spotlight being on identity and belonging, combine to create an interesting set of hurdles for the industry in the coming years. I’m looking forward to hearing about new innovations and solutions, and to being at the forefront of driving the security agenda for retail security. Roll on Retail Risk 2023!

Andy Wainwright
Head of Online Loss Prevention

The evolution of fraud – survival of the fittest

How has the fraud landscape changed in response to the changed global economy?

Andy considers why previously honest customers are ‘evolving’ into fraudsters and what can be done to tackle this trend.

Andy has worked in the fraud industry for the past seventeen years and has significant experience in leading the investigation and prevention of internal and external crime within the financial, insurance, telecommunication and retail sectors. He has implemented new fraud strategies within financial organisations across multiple delivery channels for both cash and credit, leading to considerable cost savings.

He is a regular speaker at industry events and a member of the editorial board of Loss Prevention Magazine in the UK. His team at Next have won multiple awards at the Fraud Awards for their success in Online Profit Protection. 

Dina Yakhin
Director of Asset Protection
Gap Inc – Canada and International

Fortifying the team: recruitment, retention, and resilience

Dina shares her passion for people development in Asset Protection

We are very excited that Dina is coming to Retail Risk – London, she brings a global perspective and is renowned for her abilities in unlocking the potential of leaders, and their teams. Her presentation will cover:

  • Recruitment and retention
  • Skills development
  • Organizational recognition of accomplishments and value
  • Cultivating resilience

Dina is a Director of Asset Protection who oversees all store locations in Canada, China, and Japan. Dina joined Gap Inc as an Area Asset Protection Manager back in March 2012 focusing her attention on talent, safety, and shortage reduction. Since then, she and her team of 43 have consistently helped influence and shape the level of support and education field leaders receive from compliance to safety protocols.

Dina would eventually become Canada’s Sr Regional Asset Protection manager where her passion for teaching and coaching helped elevate the department overall and facilitated the smooth transition of the Asset Protection department into a centralized model within Gap Inc. The significant impact she made in the department was made by her deliberate focus on growing her team. This up levelling paved the path to her most recent promotion as director back in July 2022. If there is something to be said about Dina, she is relentless in her pursuit of helping to unlock a leader’s full potential!

Dina was born and raised in Ukraine and at a young age moved to Israel and eventually to Canada. Fun fact about Dina is that she speaks 5 languages (English, French, Spanish, Russian, and Hebrew). In her free time, she loves to travel and to learn about new places and cultures!

Adam Oberdick
Lead Director Asset Protection
CVS Health

Total Retail Loss and the strategies needed to execute it

Adam’s global omnichannel experience has given him the vantage point he needs for TRL

In his career to date Adam has taken a deep dive into both store loss and .com fraud at Nike and US pharmacy/newsagent/convenience store giant CVS Health. This omnichannel perspective gives him the edge when it comes to understanding and strategising for Total Retail Loss, rolling out innovation across CVS Health’s 9,000 stores. Here he shares insights into creating winning strategies that are recognised as a win/win for the whole business.

Following his presentation Adam will host a round table discussion that will explore his ‘innovation hubs’ initiative at CVS, a key part of the TRL strategy.

Chris Thorne
Group Retail Profit and Asset Protection Manager
JD Sports Plc

Steaming – how we are tackling it

Large scale-steaming offences are impacting many retailers, hear how JD Sports is tackling this

Chris looks at how large-scale steaming offences are impacting JD Sports and reviews the success the Group has had against these offences.

Chris joined the JD Sports Group in late 2019 as a Regional Profit Protection manager focusing on Kent and the Southern Counties and, following two promotions, is now Group Profit and Asset Manager, responsible for Wales and the south of the UK.

Prior to JD Sports, Chris served eight years in the British Army with the 4th battalion of the Rifles as a reconnaissance team leader. In 2008 he left the army and worked for the Foreign and Commonwealth Office as security consultant spending five years in Helmand province, Afghanistan and seven years in Mogadishu, Somalia.

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