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LONDON FEATURED SPEAKERS

a welcome from our chair

Peter Page

Head of Group Security, Travis Perkins & The Fraud Awards’ Retail Risk Director of the Year 2023

I am delighted to be able to welcome you to Retail Risk London on the 18th April 2024. This year promises to be bigger and better than ever before! With a focus on strategy, this year’s event is one not to be missed. Join me in London as we hear from thought leaders from across our industry. 

Of particular note will be the Rt Hon Chris Philp MP, Minister of State for Crime, Policing and Fire, who will be delivering a mainstage, keynote speech and a Q&A session; and providing an update on Operation Pegasus will be Katy Bourne, OBE, the PCC for Sussex along with DCS Jim Taylor and Stephanie Coombes from OPAL. 

Check out the speakers’ list below to see who else will be presenting on the day. Retail Risk London will be packed with engaging sessions by experts in their fields and promises to be the retail risk event of 2024!

Neville Cotton
Head of Risk
The Very Group

Michael Chambers
Group Insurance & Risk: GB&I
Siemens Healthineers

John Low
Group Head of Digital Risk
Frasers Group

Neville Cotton

Michael Chambers

John Low

Artificial intelligence and the future of retail crime

From deepfakes to learning-based cyber-attacks what does AI mean for retail crime?

Much has been said about the use and potential use of AI to tackle crime. But what about AI as a crime enabler? Deepfakes, tailored phishing, disruption of AI-controlled systems and learning-based cyber-attacks are just some of the emerging threats. Three leading risk thinkers will consider the emerging threat from AI-fuelled criminality and what it means for Retail.

Neville Cotton
Neville has over 20 years’ experience in financial services, helping firms to manage complex risk and compliance challenges in today’s regulated environment whilst capitalising on opportunities for enhanced performance. He has worked across the banking, life & pensions and asset management sectors, specialising in conduct risk, risk management, governance and regulatory change.

Michael Chambers
Michael was Head of Risk, H&S and Insurance at Matalan before moving to All Saints in 2017 where he led their Global Risk function from 2020-2023. He joined Ascential in a senior Risk role in 2023 before moving to his current position at Siemens Healthineers heading up Insurance & Risk for Great Britain and Ireland.

John Low
John Low has a 30-year background in retail, having been Area Manager for Alldays, then the Co-op, before joining Game Retail where was promoted to Head of Risk and Health & Safety. He joined Frasers as Group Head of Digital Risk in October 2020.

Alex Goss
Chief Superintendent
North Wales Police

Meet the Police’s new Retail Crime Lead

Join Alex to discover more about he will work with Retail as the NPCC’s new Retail Crime Lead

Alex is a serving North Wales Police Officer where he is just entering his 26th year of service which has been from Police Constable through to the current rank.He initially joined West Midlands Police where he served for 4 years prior to transferring to North Wales due to family reasons.

Alex has recently undertaken some national work reporting to CC Chris Rowley as part of the policing productivity review carrying out a full evaluation of the National Standards of Incident Recording.  Alex is national lead for retail crime which is a new role which he took up last year.

Alex has undertaken many roles as a senior officer, these include Head of Local Policing Services, Head of Corporate Services, Head of Operational Support services and leading large scale force reviews into operating models. He holds operational qualifications in Strategic Firearms Command, Gold Public Order Command, Gold CBRN command and has been part of North Wales Police Gold CADRE structure for the last 6 years.

Alex holds a master’s degree in Police Leadership and Management which was obtained from Liverpool University in 2018.

Peter Page
Head of Group Security
Travis Perkins

Building for the future: setting the Group Protective Security Risk Management Strategy

Developing the Risk Management Strategy for UK’s leading partner to the construction industry

Join Peter for this unmissable session in which he will share how Travis Perkins’ protective security strategy was overhauled from the ground up to become fit for purpose in a dynamic and changing sector. He will look at the overall strategy and how it was created and articulated. He will take you through understanding the security risk universe; how to measure, assess and treat the security risk; how to devise frameworks and policies; how to obtain board-level buy-in for a revised mandate and programme; how to measure success; and what your audience wants to know, when.

About Peter
During his 34-year risk management career, Pete has held positions with some of the world’s most innovative retailers throughout Europe and the Middle East. He also served with Airborne Forces and was an infantry Warrant Officer, serving on operations including Belize and Afghanistan. Pete has a Master’s Degree in Business Continuity, Security and Emergency Management and is a Chartered Security Professional and a Fellow of the Security Institute.

Pete has worked in senior roles with a diverse list of top international brands and organisations, including: Bloomingdales, Harvey Nicholls, Gap, Banana Republic, Armani, Balenciaga, Jimmy Choo, Coach, AMQ, Crate & Barrel, BHS, Topshop, Macro, H&M, Starbucks, Caffe Nero, King’s College Hospital, Cinepolis, Ford, JLR, Ferrari and Maserati. Pete is now the Head of Group Security at Travis Perkins.

Pete was voted Risk Director of the Year at the Fraud Awards in October 2023. He has chaired and spoken at numerous Retail Risk conferences across four continents. He is committed to professionalising the industry, was Vice Chair of ASIS Dubai, and the Security Institute’s Middle East Members’ Group and serves on various national and global industry groups as a volunteer leader. He is currently part of the NPSA security apprenticeship trailblazer group.

Grant Shipway
Global Fraud Manager
River Island

The story of Dynamic Loss Prevention at River Island

Join Grant to learn how River Island is implementing ‘Closed Loop RFID’ stores

In this presentation Grant will explore the use of  ‘Closed Loop RFID’ stores that enable a seamless and frictionless customer journey and experiences while minimising losses in a ‘security tag free’ environment. He will touch on how River Island is using RFID POS & Self Checkout, RFID Fitting Rooms, RFID Gates and Overheads to enable the transition from reactive to a predictive and prescriptive Loss Prevention Strategy all through utilising RFID data. Grant will also consider how retailers can start to move towards predictive LP by utilising their current data and placing it into models.

Grant is a fraud and associated loss professional with experience across financial services (insurance and banking) and retail. Has a wide range of global experience leading international operations from a people and process perspective and merging both elements into a successful loss prevention strategy whilst advocating for the genuine customer.  He is an advocate for the evolution of fraud and loss prevention through the use of data and prescriptive analytics.

The Rt Hon Chris Philp MP
Minister for Crime, Policing and Fire

Tackling retail crime

The Minister will speak about the Government’s approach and the work of the Home Office

The Minister for Crime, Policing and Fire, the Rt Hon Chris Philp MP will speak about the Government’s approach to tackling crime affecting the retail sector, and the work of the Home Office in partnership with policing, the retail sector, and other partners.

After his presentation, the Minister will host a round table discussion. To attend the round table session, delegates will need to sign up in advance of the conference.

Katy Bourne OBE
Police and Crime Commissioner for Sussex

Detective Chief Superintendent Jim Taylor

Stephanie Coombes
Head of Intelligence
Opal

Katy Bourne OBE

Detective Chief Superintendent Jim Taylor

Stephanie Coombes

Pegasus, where are we and what is next?

An update on the partnership approach to target Organised Retail Crime

As the team created through the Pegasus initiative to target Organised Retail Crime is now in place, hear directly from Katy and Jim about what are they working on, what is being achieved and what is expected in the next two years.

Chief Superintendent Alex Goss
North Wales Police

Hannah Wadey
Chief Executive
Safer Business Network

Stewart Farrell
Head of Retail Loss Prevention
Next

John Unsworth
Director of Crime & Intelligence
Mitie Security

Helen Clayton
Head of Crime and Security
Sainsbury’s

Darren Conway
Group Managing Director
Lodge Service

Chief Superintendent Alex Goss

Hannah Wadey

Stewart Farrell

John Unsworth

Helen Clayton

Darren Conway

What does the future look like for managing all aspects of Retail Crime?

A panel discussion involving policing, retail, and security providers

As collaborations develop, and a collective understanding of the threats to retailers from criminals improves, what does the future look like for managing retail crime, and who is responsible for what? Hear the panel debate their views and engage with the debate through a Q&A session.

Figen Murray OBE

Nick Aldworth MPA CSyP

Tim Moore
Global Director of Risk Management
New World Norm

Figen Murray OBE

Nick Aldworth MPA CSyP

Tim Moore

Martyn’s law – the inside story

A personal account from Figen, who is the driving force behind the new counter-terrorist security law

Figen Murray is the mother of Martyn Hett, who at 29 years of age was tragically killed alongside 21 others at the Manchester Arena terrorist attack in May 2017. Since the Manchester Arena attack, Figen has been working with the Government and the security industry to make the tangible changes that can help ensure no other family has to go through what hers has. She is the force behind Martyn’s Law (Protect Duty), a legislation requiring publicly accessible locations to improve security against the threat of terrorism.  

Figen dedicates most of her time to talk about the legislation, giving a personal account of why she feels so strongly about it, telling the audience about the harrowing days following the attack and how life has been since then.  Figen also explains her journey to Martyn’s Law, how it all started and some of the difficulties she has encountered. She ends her presentation with an update of the latest development of the legislation.

Figen is joined by Nick Aldworth and together they will co-host a round table after the presentation. In 2017 Nick led the London police’s security response to several terrorist attacks, including the murder of Martyn Hett and 21 others at the Manchester Arena. A year later he was promoted to become the UK Counter-Terrorism National Coordinator, through which he also sat on the UK National Security Council.

In 2019, Nick met Figen, and together they developed a plan to try and persuade the UK government to create a new Law that would require publicly accessible locations to be better prepared to protect their users from terrorism. Nick’s role in the campaign was to draft the ‘technical’ proposal that has gone on to become the foundation of the new law that entered the UK parliament on 7 Nov 2023 as the ‘Terrorism (Protection of Premises) Bill, also known as “Martyn’s Law’ or the ‘UK Protect Duty’. Campaigning alongside Figen became Nicks full-time job.

More about Figen
Her ambitions to better understand counter-terrorism saw her achieve a distinction in a counter terrorism master’s degree from the University of Central Lancashire. Figen’s dedication and work in counter terrorism saw her awarded an OBE in the 2022 New Year’s Honours List. She is a Visiting Fellow for the Institute of Strategic Risk Management, a member of the senior leadership team for TINYg, and an Associate Member of the Security Institute. Figen was awarded an Honorary Doctorate from the University of Salford in November 2022.

Tim Moore
Tim is an esteemed International Director with over 30 years of professional experience in the Security and Risk Management industry. Known for his energetic and intercultural approach, Tim has established himself as a creative and strategic leader, dedicated to operational excellence. His expertise lies in developing sustainable practices that significantly enhance customer service, safer workplaces, sales, and profit contribution.

As a collaborative professional, Tim has been instrumental in leading organisational thinking and delivering groundbreaking initiatives. His work has not only contributed to the advancement of his field but has also set new benchmarks for excellence in security and risk management. He fully supports Martyn’s Law as his long-time belief in having safer environments has been at the forefront of his career

Nick Aldworth
Nick has enjoyed a 40+ year career in protective security and counter-terrorism, during which he has worked not only in the military, but also policing and the private sector. During his career, Nick has been responsible for protecting NATO installations, coordinating armed protection for VIPs, undertaking counter-terrorism search operations, and leading armed response teams in apprehending some of the UKs most dangerous criminals and terrorists.  Most recently he has worked in the private sector.

In 2015, Nick was appointed head of counter-terrorism protective security operations for London, leading teams in responding to terrorist attacks in the UK and overseas, notably the four attacks in London in 2017, as well as that in Manchester.

Nick left policing in 2019 to set up his own not-for-profit business, dedicating most of his resources and time to promoting the Martyn’s Law campaign. In 2022, his company funded and conducted two medical aid missions to south-east Ukraine, something that Nick sees as a continuation of his desire to fight terrorism in all its forms.

Nick regularly speaks alongside Figen to galvanise support for Martyn’s Law and, since 2019, has spoken to hundreds-of-thousands of people through presentations and mass-media appearances.
Nick’s client base includes blue chip organisations such as the BBC, higher-education establishments, government bodies, and private security companies.

Nick holds a master’s degree in public administration (policing), a Level 5 in Terrorism Risk Management and is one of only 450 Chartered Security Professionals in the world. He is a visiting fellow of counter-terrorism and risk at Cranfield University and the founder and director of CT Protect Ltd.

Lara Xenoudakis
Detective Chief Inspector, Ambassador for the Next Generation
Fraud and Cyber Crime Reporting & Analytics Service (FCCRAS)

The replacement of Action Fraud, the National Fraud and Cyber reporting service

Join Lara for an information session around the replacement of the Action Fraud System

How is the new system being designed and developed to ensure it is a National Fraud and Cyber reporting service for the whole of the UK and beyond?

DCI Lara Xenoudakis joined the City of London Police in 2001 and has served in a wide variety of uniformed and detective roles. Significant periods of her career have been spent within the fraud and economic crime arena in both operational teams and within the National Fraud Intelligence Bureau. 

In 2022 she took over the role as the stakeholder ambassador for the replacement Action Fraud Service which is due to launch in 2024. In this role her main focus is working towards transitioning across from the old service to the new service and the development of the new service, working alongside the operational teams and suppliers who are designing the system.

Lara Xenoudakis

DCI Lara Xenoudakis joined the City of London Police in 2001 and has served in a wide variety of uniformed and detective roles.

Significant periods of her career have been spent within the fraud and economic crime arena in both operational teams and within the National Fraud Intelligence Bureau. 

In 2022 she took over the role as the stakeholder ambassador for the replacement Action Fraud Service which is due to launch in 2024. In this role her main focus is working towards transitioning across from the old service to the new service and the development of the new service, working alongside the operational teams and suppliers who are designing the system.

Adam Ratcliffe
Operations Director
Safer Business Network

Iona Blake
Security and Incident Manager
Boots

The reason to share

Sharing information in order to combat organised retail crime

Join Iona and Adam at this round table discussion about how effective information sharing between retailers and key partners can combat the rise in organised retail crime. Including:

  • How retailers’ data can help address the issue of under-reporting
  • Becoming offender-focused to improve efficiency
  • Are retailers capturing the right data to get police buy-in?
  • Can we share that data more effectively?

Iona Blake
Iona Blake is a highly dedicated and passionate professional in the field of retail security, with an unwavering commitment to driving down violence against frontline workers. With several years of experience in both retail and security, Iona has established herself as a trusted expert, working collaboratively with other retailers to create safer environments for both team members and customers.  In her role at Boots UK, and with a portfolio of 1900 health and beauty stores most of which include a pharmacy, the Security team look after everything security related from strategy, policy, operational deployment, enforcement, and external lobbying on behalf of the team in stores, pharmacy, supply chain and support office.

Adam Ratcliffe
Adam is the Operations Director for Safer Business Network, a not-for-profit, Community Interest Company which implements and operates multiple award-winning Business Crime Reduction Partnerships (BCRPs) across London. Directly responsible for all partnerships across London, Adam works strategically with partners such as Police, Local Authorities, Landowners and BIDs, and Security companies to implement long-term crime prevention and community safety initiatives.

Adam is a member of the Business Crime Reduction Partnerships (BCRP) National Standards Board, and a member of the Home Office National Retail Crime Steering Group (NRCSG) chaired by the Minister for Crime and Policing. He is an Ambassador for the White Ribbon Campaign, a charity working to prevent violence against women and girls and is committed to using his experience to improve safety for everyone.

Sophie Meaney
CEO
Click

Embedding a culture of proactive risk management

How to build organisational resilience and turn risk management into a company-wide habit

Disruption and continual change are here to stay.  Now more than ever, your employees represent significant operational, reputational, legal, and financial risk but they are also a largely untapped risk management resource.  Sophie Meaney, CEO of Click, will talk about how you can mitigate psychosocial risk, as well as surface operational, and more existential people related risks, whilst making the identification and mitigation of risks an organisation-wide habit.  She’ll explore how you can use tech and AI to scalably shift from strategies informed by lag data to a more proactive and targeted approach, thus building organisational resilience.  For a deeper dive into this topic, join Sophie at her round table after this session.

About Sophie
Sophie Meaney is CEO of Click. Click is a web-app underpinned by a powerful proprietary methodology. It builds organisational resilience by surfacing and addressing employee-related risks, and turning proactive risk management into an organization-wide habit.

Faisal Ashfaq
Retail Asset Solutions

A leaky pipe? The benefits of end-to-end stock integrity audits in supply chain

Sharing the journey of the UK and Europe’s largest FMCG retailers

As businesses we apply general legislation to cover governance on external process. This enables responsibility and accountability but when it comes to stock movement should we be happy with ‘marking our own homework’?

In this round table discussion Faisal will focus on how outsourcing stock integrity checks can improve customer availability and profit lines, whilst reducing shrink and stock file corruption. The discussion will cover the benefits of supply chain stock audits with factual examples of the point benefits that can be gained with auditing at various points of the supply chain. It will consider how such audits could be cost neutralised from a fiscal point of view, whilst improving customer availability and store stock file accuracy and provide valuable trusted mechanisms to manage 3rd parties.

RAS are creators and end-to-end providers of GFR, so Faisal can share the journey of the UK and Europe’s largest FMCG retailers and why over 700 suppliers trust the process. And finally, he will look at why the GFR concept should not just be applied to Goods In but across the entirety of the supply chain to enable a robust end-to-end coverage.

Matthew Nesbitt
Co-Founder and Director of Global Partnerships
Halo

Michael Gilmour
Senior Account Manager – UK
Halo

Matthew Nesbitt

Michael Gilmour

How to maximise value from your body cams

Practical guidance for making video evidence your #1 asset against internal and external risks

Deploying body camera programs poses immense challenges for today’s distributed retail enterprises. As body camera adoption accelerates across retail enterprises, security teams face explosive growth in video footage from multiple camera sources. This creates immense data management challenges from disjointed systems, dispersed workforces, and expanding compliance burdens.

While on-premises storage quickly becomes unwieldy, the cloud offers a practical path forward.  This roundtable discussion will explore best practices for retail risk managers to maximise value from body cams through a resilient cloud strategy, transforming siloed camera footage into a strategic asset for company-wide visibility and loss prevention. By attending, retail risk managers will walk away with:

  • Real-world examples and lessons learned on optimising security footage storage and retrieval to accelerate investigations and loss reduction initiatives
  • Best practices for unifying video assets across distributed retail locations onto a single evidence platform, enabling enterprise-wide visibility
  • Tactical approaches to data governance through access controls, data encryption, and anonymisation safeguards
  • Driving measurable financial returns by connecting video data to strategic insights.

Paul Newbury
General Manager
Intrepid Group

Facial Recognition – overcoming internal challenges to its deployment

How Home Bargains and other retailers (TBC) have overcome internal resistance to deploy Facial Recognition technology

Facial Recognition is the current ‘hot potato’ in the LP arena. We all know the hurdles retailers face to deploying the technology. There has been a lot of press coverage on this topic in the past six months, and depending on where you sit, its either good or bad press…

Retailers who have deployed FR technology are seeing significant loss reductions, violent offences dropping drastically and gaining a considerable ROI. Learn from retailers how they overcame the internal challenges of deploying Facial Recognition.

Lisa Widdison
Retail Operations Director
Holland and Barrett

Karen Warwick
Global Mobility and Convenience Security Manager
BP

Iona Blake
Security and Incident Manager
Boots


Ellen Dick
Director of Retail Partnerships, UK & Ireland
Auror


Karen Warwick

Iona Blake

Ellen Dick

Lessons learned from the global retail crime epidemic

Why innovative technology is at the heart of a global security strategy

Taking part in this discussion will be:

Karen Warwick
Karen is currently employed as the Global Mobility and Convenience Senior Security Manager at BP. Prior to this she worked in the charity sector and was the Programme Manager for the National Autistic Society (NAS). She has served as an Officer in the Royal Air Force and deployed on operations across the globe. She has an MA in Social Policy & Law and an MSc in European Law.
Karen lives in the Lake District and in her spare time enjoys hill walking. She is a qualified mountain leader and outdoor instructor; in recent years she has led youth expeditions to Mongolia, China, Indian Himalayas and Moroccan Atlas Mountains. She is also a Duke of Edinburgh instructor and assessor. Karen sits as a Presiding Judge (Adult & Family specialist) and is currently serving as Chair of the Northwest Cumbria Judicial Bench. As an autistic person, she is passionate about helping raise awareness and working towards reducing the inequalities and challenges faced by neurodiverse individuals.

Iona Blake
Iona is a highly dedicated and passionate professional in the field of retail security, with an unwavering commitment to driving down violence against frontline workers. With several years of experience in both retail and security, Iona has established herself as a trusted expert, working collaboratively with other retailers to create safer environments for both team members and customers.  In her role at Boots UK, and with a portfolio of 1900 health and beauty stores most of which include a pharmacy, the Security team look after everything security related from strategy, policy, operational deployment, enforcement, and external lobbying on behalf of the team in stores, pharmacy, supply chain and support office.

Ellen Dick
On the Auror journey for nearly a decade, Ellen has been instrumental in fostering partnerships between retailers and law enforcement to combat crime and prioritise safety. With a background in public relations and advertising, she initially supported Auror’s marketing and commercial functions before leading the expansion of the customer success team in Australia and New Zealand. Throughout her tenure, she has played a pivotal role in supporting Auror’s growth from 6 employees to over 175, across 4 territories, all while placing a strong emphasis on assisting her partners in reducing crime and ensuring the safety of their people. Transitioning to the UK team in 2023, Ellen now drives growth and success in retail partnerships across the UK and Irish markets, leveraging her deep understanding of the industry to contribute to safer communities.

Dan Hardy
Group Managing Direct,
Argenbright Security Europe

Hannah Powell
Head of Insights
Argenbright Security Europe

Dan Hardy

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