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LEICESTER SPEAKER PRESENTATIONS

a welcome from our chair

Peter Page

Head of Group Security, Travis Perkins

Ali Hannon
Diversity & Inclusion Consultant

V Wilkes
Global Head of Security
Primark

Iona Blake
Security and Incident Manager – Loss
Boots UK

Raj Chadha
CEO
Total Security Services

Ali Hannon – Moderator

V Wilkes – Panellist

Iona Blake – Panellist

Raj Chadha – Panellist

Strength in differences, why D&I is important in the work place

Are you harnessing the ‘power of difference’ in your teams?

Join our panellists who will be discussing the important of Diversity & Inclusion, with a particular focus on retail security teams. The discussion will be moderated by Ali Hannon, Diversity & Inclusion Consultant. Ali’s consultancy work is focused on delivering tailored Equality, Diversity and Inclusion interventions and supporting organisations across a number of areas including: policy & procedure; recruitment; training & development; strategy; EDI committees & taskforces; mentoring; executive support; employee engagement; communications. Having started out in the financial services and energy industries, Ali now works globally with clients from a wide range of sectors.

V Wilkes

V has a career spanning more than 20 years in the retail/commercial physical guarding, CIT, and remote monitoring sectors with an international remit. V creates inclusive security solutions combining physical-guarding, technology, and systems, which they are highly passionate about. They are also passionate about Diversity and Inclusion in the workplace. In V’s words “We are all finding our own way and all dealing with our own growth. We cannot underestimate the responsibility and role of employers in enabling and supporting every colleague to be their true selves in the workplace”.

V continues: “I guess I always wanted to fight crime and injustice (perhaps watched too many episodes of The Bill growing up!)  Originally, I wanted to join the Police, so my father told me to get some university of life experience first.  Getting a job in security seemed a logical first step, so I started working for a security company at a warehouse on the gates.  That journey has led me to my current role as Head of Security for Primark internationally.

“I’m always excited to learn and hungry to develop. To make security fit for the future, I believe in building a clear strategy while constantly innovating, progressing, listening, and supporting ideas which drive the business forward. My career path in the security industry has been an amazing journey for me”.

Iona Blake

With a background in incident and risk management Iona came to Boots UK 12 years ago and has spent the last five of those leading and developing the security agenda for Boots UK.  With almost 2,400 health and beauty stores, most of which include a pharmacy, the Security team are at the heart of local communities across the UK.  The team looks after everything security-related from strategy, policy, operational deployment, enforcement, and external lobbying on behalf of team members in stores, pharmacy, supply chain and support office. 

Raj Chadha

Raj is CEO of Total Security Services (TSS), a national provider of security services to the retail and logistics sector. Before joining TSS, Raj owned a successful CCTV and Security Technology business, hence his start point in TSS managing IT projects. Whilst starting in IT, Raj’s remit quickly expanded to being responsible for completely transforming the business processes of TSS, ensuring service excellence for its customers and a stable platform for the exponential growth the business enjoyed. Being a Board Member for eight years since 2014 and taking on the role of CEO two years ago, Raj has provided clear vision and strategic direction to make TSS the best security provider in retail and logistics. Outside of work, Raj is an active member of the community, supporting a number of charitable causes as well as mentoring young adults in their careers. Raj is passionate about ensuring workplaces are fair and free of prejudice, with career development being based on merit, and opportunity for all.

Matt Laycock
Head of Group Profit Protection
Halfords

From bricks and mortar – to eComm and Call Centre – expanding the LP remit post-pandemic

Matt Laycock is Head of Group Profit Protection for Halfords, and a longstanding champion of the role of LP, furthering a ‘business partner’ mindset within the international retail businesses he has worked for (including Kingfisher (B&Q) and Best Buy). To be fully effective LP teams must excel at collaboration with all parts of the business with their aim being to ‘sell more & lose less’. In his round table discussion Matt will be looking at the evolution of the LP role post-pandemic, in particular:

  • Starting the journey into Ecomm fraud reduction and understanding the risk landscape
  • The importance of stakeholder support and collaboration to reduce Ecomm loss across the business
  • Sell more & lose less – online (know your customers… and your fraudsters)
  • Looking to the future, now. Taking an AI-led approach, but with human and machine learning.

Patrick Holdaway
Superintendent
National Business Crime Centre, City of London Police

Changing the perception of business crime  

A lot has been happening at the NBCC, join Patrick for an update

Patrick will be sharing the NBCC’s progress on the current issues in tackling retail crime, including developments around reporting, aggravating factors, managing prolific offenders and police/retailer engagement.

Patrick Holdaway
Superintendent Patrick Holdaway, from the City of London Police, has led the National Business Crime Centre (NBCC) since December 2018.

During this time Patrick has worked across policing and government to raise the issues that affect business, in particular working to prevent violence, tackle organised crime whilst developing and sharing best practice.  The NBCC also provides the national coordination for the Community Safety Accreditation Scheme, and private security liaison, important areas that help policing protect businesses and the public.

Sarah Staff
Head of SaferGems and SaferCash, Non-executive Director BSIA

SaferGems: a simple crime prevention intelligence initiative

Working in collaboration, how does this not-for-profit intelligence initiative work?

Hosted by the British Security Industry Association, SaferGems seeks to tackle crime in the retail Jewellery, Pawnbroker, Arts and Antiques industry through strong collaboration.

Sarah will explain how SaferGems collates and shares details of attacks, suspicious incidents and intelligence relating to all types of retail jewellery crime, working closely with UK and mainland Europe, USA and Canadian Law Enforcement Agencies and over 4,000 members. She will also explain how SaferGems:

  • Benefits its members in preventing and detecting crime against them
  • Supports the Police to link cross-border offences and assist in identifying and apprehending suspects by good use of CCTV images
  • Identifies new crime trends which are shared with members and the Police using an effective process of circulating images of stolen and seized property, including the creation of a stolen watch register and their partnership with the Art Loss Register.

Sarah Staff
Sarah served for 30 years with the Metropolitan Police, spending 18 years tackling serious and organised crime. Joining the Flying Squad, Sarah worked on complex operations as a surveillance firearms officer and investigator and as a Detective Inspector, became a Tactical Firearms Commander and Post Incident Manager dealing with Police shootings.

As a Detective Chief Inspector Sarah ran covert proactive units investigating the importation and supply of firearms and controlled drugs into the UK. As well as the Organised Vehicle Crime Unit tackling organised vehicle crime in London. Sarah completed the final two years of her Police service as only the second female to be a DCI in the 100 years the Flying Squad has been operating.

After retiring in February 2018, Sarah joined the British Security Industry Association, was appointed as a Director and the Head of SaferCash, a UK intelligence sharing security initiative. SaferCash aims to strengthen the collaborative working between UK Law Enforcement and industry, with seconded Police staff to prevent and detect the physical crime against Cash In Transit Companies, UK Finance Banking partners and Independent ATM Distributors.

In 2022 Sarah was also appointed as the Head of SaferGems, which is a UK intelligence initiative to tackle crime in the retail Jewellery, Pawnbroker, Arts and Antiques industry. Sponsored by National Association of Jewellers and TH March Insurance Broker, SaferGems strives to collate details of attacks, incidents, and intelligence in relation to jewellery crime around the UK.

V Wilkes
Global Head of Security
Primark

Victoria Crorken
Group Head of Risk – Regulatory Compliance, Crime & Security and Business Resilience
The Co-op

Sue Parker-Tantush
Former Group Risk Head of Safety

Tim Moore
Director, International Safety & Security Operations
Peloton International

Iona Blake
Security and Incident Manager – Loss
Boots UK

Raj Chadha
CEO
Total Security Services

V Wilkes

Victoria Crorken

Sue Parker-Tantush

Tim Moore

Aimee Regan

Iona Blake – Panellist

Raj Chadha – Panellist

Are you harnessing the ‘power of difference’ in your teams?

Join a discussion led by V Wilkes, Primark’s Global Head of Security

The mainstage panel discussion on D&I will be followed by a round table led by V Wilkes, who is an advocate for inclusion, diversity, and innovation in the security industry. V has a career spanning more than 20 years in the retail/commercial physical guarding, CIT, and remote monitoring sectors with an international remit. V creates inclusive security solutions combining physical guarding, technology, and systems, which they are highly passionate about. They are also passionate about Diversity and Inclusion in the workplace. In V’s words “We are all finding our own way and all dealing with our own growth. We cannot underestimate the responsibility and role of employers in enabling and supporting every colleague to be their true selves in the workplace”.

Victoria Crorken

Victoria is responsible for the Co-op Group’s strategic approach to Regulatory compliance, Crime and Security and Business Resilience, Victoria engages collaboratively across the Co-op businesses to embed successful organisational transformational change, reducing risk exposure and significantly improved service delivery.

In her previous career as a senior Police leader, Victoria was the Chair of the Constabulary staff association for female colleagues ‘Inspire Women in Policing’. Passionate about driving change and improving opportunities for women, Victoria was instrumental in provoking challenge to embedded practices that created disadvantage for women in the workplace.

Sue Parker-Tantush

Sue has been leading the Health and Safety transformation in the Co-op for the last five years, driving change through improved collaboration across the Co-op Businesses and a positive risk safety culture through strong leadership. Previous experience was with Kingfisher, the leading European DIY chain where she was instrumental in breaking down barriers between Businesses across ten countries and sharing best practices. Working in a sector that is still predominately male, she has worked hard to challenge perceptions, recruit inclusively, and encourage other women to be Health and Safety professionals. She prides herself on being a strategic leader whilst always putting people first, bringing her experience in various roles beyond safety, including retail operations and risk management

Aimee Regan

Aimee is currently Global Head of Profit Protection for Dyson. She has been in the Loss Prevention Industry for over 20 years in Retail with Texas and Homebase, Foodservice with Compass Group, and manned guarding with Interserve, before heading back into Retail with Arcadia and more recently Dyson.  Aimee is charged with setting up the team from scratch at Dyson within the innovative culture of a future-facing business, where failure is applauded as part of the journey the opportunities are endless, so keeping it simple it the main challenge!

Tim Moore

For over 27 years Tim Moore has been a noteworthy leader in the Loss Prevention space. You will know him for his role as International Director of Safety & Security Operations at Peloton, but he can also be credited with contributions to develop key leaders globally across the industry & developing effective teams that are gender, age and ethnically diverse to attract the best talent.

Iona Blake

With a background in incident and risk management Iona came to Boots UK 12 years ago and has spent the last five of those leading and developing the security agenda for Boots UK.  With almost 2,400 health and beauty stores, most of which include a pharmacy, the Security team are at the heart of local communities across the UK.  The team looks after everything security-related from strategy, policy, operational deployment, enforcement, and external lobbying on behalf of team members in stores, pharmacy, supply chain and support office. 

Raj Chadha

Raj is CEO of Total Security Services (TSS), a national provider of security services to the retail and logistics sector. Before joining TSS, Raj owned a successful CCTV and Security Technology business, hence his start point in TSS managing IT projects. Whilst starting in IT, Raj’s remit quickly expanded to being responsible for completely transforming the business processes of TSS, ensuring service excellence for its customers and a stable platform for the exponential growth the business enjoyed. Being a Board Member for eight years since 2014 and taking on the role of CEO two years ago, Raj has provided clear vision and strategic direction to make TSS the best security provider in retail and logistics. Outside of work, Raj is an active member of the community, supporting a number of charitable causes as well as mentoring young adults in their careers. Raj is passionate about ensuring workplaces are fair and free of prejudice, with career development being based on merit, and opportunity for all.

Nick Beresford
Legal Director
CMA

Competing on your green credentials

How can your business stay on the right side of greenwashing?

Nick will talk through the Competition and Markets Authorities’ Green Claims Code that gives practical guidance and compliance warnings to companies on how to make environmental claims about products and how to stay on the right side of greenwashing.

Nick Beresford
Nick is a Legal Director at the CMA, advising mainly on consumer law enforcement. He is part of the team who worked on the misleading green claims guidance and who are undertaking the CMA’s enforcement programme. Prior to joining the CMA, Nick was a Principal Legal Adviser at Ofcom, working mainly on consumer protection in the telecoms sector. He has also held a number of other Government legal roles.

Helen Clayton
Head of Crime and Security 
Sainsbury’s

Clint Reid
Head of Corporate Security 
M&S

Gareth Ward
Director of Retail and Shopping Centres 
Mitie

Helen Clayton

Clint Reid

Gareth Ward

Developing a coordinated approach to tackling Retail Crime

A panel of retailers will discuss the results being achieved by the Joint Retail Taskforce on ORC and prolific offenders

Following on from the session Collaborating for a purpose, putting words into action at Retail Risk – London, this panel will focus on the outcomes achieved since retailers have started to work in partnership to target offenders.

Panellists will also discuss the work being conducted through the Retail Crime Advisory Group (RCAG) which is attended by retailers such as Sainsbury’s, Boots, B&Q, Co-op, M&S as well as leading Shopping Centres (such as The Bullring and the Westfields in London) and the National Business Crime Centre (NBCC).

John Unsworth
Head of Security Operations Centre
Sainsbury’s

Impacting beyond our threshold

Join representatives from the Retail Crime Advisory Group at this roundtable to discuss benefits of a peer network approach to crime

The need for open and transparent collaboration has never been more evident to tackle the increases in crime. The Retail Crime Advisory Group (RCAG) is a partnership between Retailers and Policing that is enabling the sector to develop and share best practices in preventing crime and developing a peer network that strengthens retailers’ ability to create safer spaces within their stores, and having a positive impact beyond the threshold of individual stores.

Join representatives from the RCAG at this roundtable to obtain a greater understanding of the group’s activities, the positive impact on crime across the industry and get involved through contributing your views and being part of the RCAG membership.

Clint Reid
Head of Corporate Security
Marks & Spencer

Mark Gleeson
Regional Director – UK
Auror

Andrew Kouimanis
Vice President of Partnerships and Innovation
Auror

Alex Gourlay

Clint Reid

Andrew Kouimanis

Addressing the global challenge of retail crime

Wherever you are in the world, crime is increasing and changing in nature

With rising aggression, more incidents, and new people involved, it is clear that retail crime is changing around the world. And there’s more to the story of this global challenge. No matter what part of the world you’re in, the realities for teams, customers, and businesses are serious.

Alex Gourlay

Alex Gourlay has over 45 years of experience in retail, having recently retired from the role of Co Chief Operating Officer at Walgreens Boots Alliance a Global Pharmacy led retailer with over 13,000 stores employing over 300,000 people. Enabling and ensuring colleagues and customers are safe in the community pharmacies they work and shop in has always been a key focus and personal interest.

Nigel Austin
UK & Ireland Sales Channel Manager
Qognify

Steven Hornsby
Loss Prevention Process & Investigations Manager
Next

Nigel Austin

Steven Hornsby

Fighting stock shrinkage in an e-commerce environment

Join Qognify and Next for a round table discussion on protecting e-commerce stock.

This jointly hosted session by Qognify and Next will focus on:

  • Consignment tracking
  • Documenting the pick and pack process
  • Monitoring the transfer of risks to 3rd party logistics providers.

Nigel Austin

Nigel has been in the security industry since 1988. After starting his career with the British Government in the UK and overseas, he has worked for and with integrators and manufacturers. Over the years he has gained substantial experience in the retail sector, for example, from his role as “European vertical specialist for Retail” at SAMSUNG (Hanwha) Techwin. His many years of working with retailers have made him familiar with their specific needs and pain points, giving him the ability to recommend appropriate strategies and solutions. Nigel joined Qognify in September 2021 as the UK & Ireland Channel Sales Manager. Qognify has a wealth of experience and a proven track record in the global retail sector.

Jon Ross
Business Development Director
ThinkLP

Tim Read
Global Account Director
ThinkLP

Leveraging employee intel to mitigate risk in your organization

ThinkLP will explore how different retailers are using existing case and audit tools to collect employee intel and reduce risk in their stores.

In this round table session Jon and Tim will present some retailer case studies before opening up the discussion to share ideas on how case and audit software can help bridge gaps and leverage employee intel:

  • Case study from John Lewis Partnership Risk Management team: 
    • Public incident portal where store associates can input an incident from the store location immediately after an incident occurs
    • Using case management platform to create an “intel hub” where employees can submit tips or report suspicious behaviour
    • The intel is reviewed and graded for reliability and the investigation team can follow up and create a case/investigation from the tip if action is needed.
  • Examples from other retailers:
    • Leveraging audit platform and public incident portal for safety tips to ensure stores are compliant through self-audits. Investigation team can follow up on the actions taken to prevent future accidents and remain compliant
    • Utilizing a Theft Input Portal:  Store-level users can access the portal from any terminal or cash register to submit theft tips immediately after it happens. Capture details such as time of day, area of entrance or exit, description of the perpetrator(s), and, in some cases, link an incident to CCTV footage
    • Integrating an ethics hotline so employees can call in HR incidents, misconduct, and whistleblowing reports securely, to ensure a healthy and compliant company culture.

Adam Sherlock
Fraud & Payments Manager
FitFlop

Seetal Patel
Senior Manager, Client Success EMEA
Accertify

Adam Sherlock

Seetal Patel

The point of no return: how retailers can mitigate policy abuse

Accertify and FitFlop UK share their experience on fraudulent returns

Solving online payment fraud is not the only hurdle retailers face in light of surging eCommerce. During this session Accertify and FitFlop will examine how returns and refunds are processed today and how retailers can distinguish whether these are fraudulent. In addition, they will be discussing how redirecting shipments is a growing trend in the industry, and finally how to enforce policies to mitigate wardrobing.

  1. Refund/Returns abuse: equipping retailers for the reverse logistics of returns along with transforming legacy returns polices and processes into a functioning returns strategy.
  2. Redirect Shipments/Freight Forwarders/Drop Shippers: Adapting fraud strategies based on new delivery methods.
  3. Wardrobing: Emerging trend of ‘wear and return’ abuse, coupled with the importance of renovating T&Cs to protect retailers.

Wayne Corbitt
UK & I Country Leader
Sensormatic

The dawn of the ‘smart exit’

How do you interpret data from all store operations so that you can reduce your risk and let colleagues focus on selling to customers?

Did you know that most retailers experience a 3% distortion or drift in inventory accuracy – monthly. This compounds throughout the year, meaning your end-of-year count could be as much as 40% off? In this high-level session Wayne will demonstrate the power of data, and what it can tell you about how your store operates. Interpreting the data is crucial to your business’ understanding of risk: customer entrance times; when you are more prone to theft; store efficiency; and how smart exits, when combined with other technologies, can really make the difference in reducing your risk and, more importantly, allowing colleagues to spend TIME with your customers – that all-essential element to store success!

Stephen Smith
Strategic Account Executive
Forter

An open discussion on fighting eCommerce fraud with Forter

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European Partner

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