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LEICESTER SPEAKER PRESENTATIONS

a welcome from our chair

Lee Golding

Loss Prevention Manager, Lovisa

Lee is a highly accomplished Regional Head of Loss with an international career within the Retail, Hospitality and Leisure sectors in Europe, Asia and the Middle East spanning over 20 years. He is currently heading up the Loss Prevention function across Europe for Lovisa. He has chaired our events in Asia Pacific and now that he is based in the UK we are delighted he can join us at Retail Risk – Leicester 2023.

Ali Hannon
Diversity & Inclusion Consultant

V Wilkes
Global Head of Security
Primark

Iona Blake
Security and Incident Manager – Loss
Boots UK

Raj Chadha
CEO
Total Security Services

Ali Hannon – Moderator

V Wilkes – Panellist

Iona Blake – Panellist

Raj Chadha – Panellist

Strength in differences, why D&I is important in the work place

Are you harnessing the ‘power of difference’ in your teams?

Join our panellists who will be discussing the important of Diversity & Inclusion, with a particular focus on retail security teams. The discussion will be moderated by Ali Hannon, Diversity & Inclusion Consultant. Ali’s consultancy work is focused on delivering tailored Equality, Diversity and Inclusion interventions and supporting organisations across a number of areas including: policy & procedure; recruitment; training & development; strategy; EDI committees & taskforces; mentoring; executive support; employee engagement; communications. Having started out in the financial services and energy industries, Ali now works globally with clients from a wide range of sectors.

V Wilkes

V has a career spanning more than 20 years in the retail/commercial physical guarding, CIT, and remote monitoring sectors with an international remit. V creates inclusive security solutions combining physical-guarding, technology, and systems, which they are highly passionate about. They are also passionate about Diversity and Inclusion in the workplace. In V’s words “We are all finding our own way and all dealing with our own growth. We cannot underestimate the responsibility and role of employers in enabling and supporting every colleague to be their true selves in the workplace”.

V continues: “I guess I always wanted to fight crime and injustice (perhaps watched too many episodes of The Bill growing up!)  Originally, I wanted to join the Police, so my father told me to get some university of life experience first.  Getting a job in security seemed a logical first step, so I started working for a security company at a warehouse on the gates.  That journey has led me to my current role as Head of Security for Primark internationally.

“I’m always excited to learn and hungry to develop. To make security fit for the future, I believe in building a clear strategy while constantly innovating, progressing, listening, and supporting ideas which drive the business forward. My career path in the security industry has been an amazing journey for me”.

Iona Blake

With a background in incident and risk management Iona came to Boots UK 12 years ago and has spent the last five of those leading and developing the security agenda for Boots UK.  With almost 2,400 health and beauty stores, most of which include a pharmacy, the Security team are at the heart of local communities across the UK.  The team looks after everything security-related from strategy, policy, operational deployment, enforcement, and external lobbying on behalf of team members in stores, pharmacy, supply chain and support office. 

Raj Chadha

Raj is CEO of Total Security Services (TSS), a national provider of security services to the retail and logistics sector. Before joining TSS, Raj owned a successful CCTV and Security Technology business, hence his start point in TSS managing IT projects. Whilst starting in IT, Raj’s remit quickly expanded to being responsible for completely transforming the business processes of TSS, ensuring service excellence for its customers and a stable platform for the exponential growth the business enjoyed. Being a Board Member for eight years since 2014 and taking on the role of CEO two years ago, Raj has provided clear vision and strategic direction to make TSS the best security provider in retail and logistics. Outside of work, Raj is an active member of the community, supporting a number of charitable causes as well as mentoring young adults in their careers. Raj is passionate about ensuring workplaces are fair and free of prejudice, with career development being based on merit, and opportunity for all.

V Wilkes
Global Head of Security
Primark

Victoria Crorken
Group Head of Risk – Regulatory Compliance, Crime & Security and Business Resilience
The Co-op

Sue Parker-Tantush
Former Group Risk Head of Safety

Tim Moore
Director, International Safety & Security Operations
Peloton International

Iona Blake
Security and Incident Manager – Loss
Boots UK

Raj Chadha
CEO
Total Security Services

V Wilkes

Victoria Crorken

Sue Parker-Tantush

Tim Moore

Aimee Regan

Iona Blake – Panellist

Raj Chadha – Panellist

Are you harnessing the ‘power of difference’ in your teams?

Join a discussion led by V Wilkes, Primark’s Global Head of Security

The mainstage panel discussion on D&I will be followed by a round table led by V Wilkes, who is an advocate for inclusion, diversity, and innovation in the security industry. V has a career spanning more than 20 years in the retail/commercial physical guarding, CIT, and remote monitoring sectors with an international remit. V creates inclusive security solutions combining physical guarding, technology, and systems, which they are highly passionate about. They are also passionate about Diversity and Inclusion in the workplace. In V’s words “We are all finding our own way and all dealing with our own growth. We cannot underestimate the responsibility and role of employers in enabling and supporting every colleague to be their true selves in the workplace”.

Victoria Crorken

Victoria is responsible for the Co-op Group’s strategic approach to Regulatory compliance, Crime and Security and Business Resilience, Victoria engages collaboratively across the Co-op businesses to embed successful organisational transformational change, reducing risk exposure and significantly improved service delivery.

In her previous career as a senior Police leader, Victoria was the Chair of the Constabulary staff association for female colleagues ‘Inspire Women in Policing’. Passionate about driving change and improving opportunities for women, Victoria was instrumental in provoking challenge to embedded practices that created disadvantage for women in the workplace.

Sue Parker-Tantush

Sue has been leading the Health and Safety transformation in the Co-op for the last five years, driving change through improved collaboration across the Co-op Businesses and a positive risk safety culture through strong leadership. Previous experience was with Kingfisher, the leading European DIY chain where she was instrumental in breaking down barriers between Businesses across ten countries and sharing best practices. Working in a sector that is still predominately male, she has worked hard to challenge perceptions, recruit inclusively, and encourage other women to be Health and Safety professionals. She prides herself on being a strategic leader whilst always putting people first, bringing her experience in various roles beyond safety, including retail operations and risk management

Aimee Regan

Aimee is currently Global Head of Profit Protection for Dyson. She has been in the Loss Prevention Industry for over 20 years in Retail with Texas and Homebase, Foodservice with Compass Group, and manned guarding with Interserve, before heading back into Retail with Arcadia and more recently Dyson.  Aimee is charged with setting up the team from scratch at Dyson within the innovative culture of a future-facing business, where failure is applauded as part of the journey the opportunities are endless, so keeping it simple it the main challenge!

Tim Moore

For over 27 years Tim Moore has been a noteworthy leader in the Loss Prevention space. You will know him for his role as International Director of Safety & Security Operations at Peloton, but he can also be credited with contributions to develop key leaders globally across the industry & developing effective teams that are gender, age and ethnically diverse to attract the best talent.

Iona Blake

With a background in incident and risk management Iona came to Boots UK 12 years ago and has spent the last five of those leading and developing the security agenda for Boots UK.  With almost 2,400 health and beauty stores, most of which include a pharmacy, the Security team are at the heart of local communities across the UK.  The team looks after everything security-related from strategy, policy, operational deployment, enforcement, and external lobbying on behalf of team members in stores, pharmacy, supply chain and support office. 

Raj Chadha

Raj is CEO of Total Security Services (TSS), a national provider of security services to the retail and logistics sector. Before joining TSS, Raj owned a successful CCTV and Security Technology business, hence his start point in TSS managing IT projects. Whilst starting in IT, Raj’s remit quickly expanded to being responsible for completely transforming the business processes of TSS, ensuring service excellence for its customers and a stable platform for the exponential growth the business enjoyed. Being a Board Member for eight years since 2014 and taking on the role of CEO two years ago, Raj has provided clear vision and strategic direction to make TSS the best security provider in retail and logistics. Outside of work, Raj is an active member of the community, supporting a number of charitable causes as well as mentoring young adults in their careers. Raj is passionate about ensuring workplaces are fair and free of prejudice, with career development being based on merit, and opportunity for all.

Matt Laycock
Head of Group Profit Protection
Halfords

From bricks and mortar – to eComm and MOTO

Developing the LP remit post-pandemic

Matt Laycock is Head of Group Profit Protection for Halfords, and a longstanding champion of the role of LP, furthering a ‘business partner’ mindset within the international retail businesses he has worked for (including Kingfisher (B&Q) and Best Buy). To be fully effective LP teams must excel at collaboration with all parts of the business with their aim being to ‘sell more & lose less’. In his round table discussion Matt will be looking at the evolution of the LP role post-pandemic, in particular:

  • Starting the journey into Ecomm fraud reduction and understanding the risk landscape
  • The importance of stakeholder support and collaboration to reduce Ecomm loss across the business
  • Sell more & lose less – online (know your customers… and your fraudsters)
  • Looking to the future, now. Taking an AI-led approach, but with human and machine learning.

Patrick Holdaway
Superintendent
National Business Crime Centre, City of London Police

Changing the perception of business crime  

A lot has been happening at the NBCC, join Patrick for an update

Patrick will be sharing the NBCC’s progress on the current issues in tackling retail crime, including developments around reporting, aggravating factors, managing prolific offenders and police/retailer engagement.

Patrick Holdaway
Superintendent Patrick Holdaway, from the City of London Police, has led the National Business Crime Centre (NBCC) since December 2018.

During this time Patrick has worked across policing and government to raise the issues that affect business, in particular working to prevent violence, tackle organised crime whilst developing and sharing best practice.  The NBCC also provides the national coordination for the Community Safety Accreditation Scheme, and private security liaison, important areas that help policing protect businesses and the public.

Sarah Staff
Head of SaferGems

SaferGems: a simple crime prevention intelligence initiative

Working in collaboration, how does this not-for-profit intelligence initiative work?

Hosted by the British Security Industry Association, SaferGems seeks to tackle crime in the retail Jewellery, Pawnbroker, Arts and Antiques industry through strong collaboration.

Sarah will explain how SaferGems collates and shares details of attacks, suspicious incidents and intelligence relating to all types of retail jewellery crime, working closely with UK and mainland Europe, USA and Canadian Law Enforcement Agencies and over 4,000 members. She will also explain how SaferGems:

  • Benefits its members in preventing and detecting crime against them
  • Supports the Police to link cross-border offences and assist in identifying and apprehending suspects by good use of CCTV images
  • Identifies new crime trends which are shared with members and the Police using an effective process of circulating images of stolen and seized property, including the creation of a stolen watch register and their partnership with the Art Loss Register.

Sarah Staff
Sarah served for 30 years with the Metropolitan Police, spending 18 years tackling serious and organised crime. Joining the Flying Squad, Sarah worked on complex operations as a surveillance firearms officer and investigator and as a Detective Inspector, became a Tactical Firearms Commander and Post Incident Manager dealing with Police shootings.

As a Detective Chief Inspector Sarah ran covert proactive units investigating the importation and supply of firearms and controlled drugs into the UK. As well as the Organised Vehicle Crime Unit tackling organised vehicle crime in London. Sarah completed the final two years of her Police service as only the second female to be a DCI in the 100 years the Flying Squad has been operating.

After retiring in February 2018, Sarah joined the British Security Industry Association, was appointed as a Director and the Head of SaferCash, a UK intelligence sharing security initiative. SaferCash aims to strengthen the collaborative working between UK Law Enforcement and industry, with seconded Police staff to prevent and detect the physical crime against Cash In Transit Companies, UK Finance Banking partners and Independent ATM Distributors.

In 2022 Sarah was also appointed as the Head of SaferGems, which is a UK intelligence initiative to tackle crime in the retail Jewellery, Pawnbroker, Arts and Antiques industry. Sponsored by National Association of Jewellers and TH March Insurance Broker, SaferGems strives to collate details of attacks, incidents, and intelligence in relation to jewellery crime around the UK.

Nick Beresford
Legal Director
CMA

Competing on your green credentials

How can your business stay on the right side of greenwashing?

Nick will talk through the Competition and Markets Authorities’ Green Claims Code that gives practical guidance and compliance warnings to companies on how to make environmental claims about products and how to stay on the right side of greenwashing.

Nick Beresford
Nick is a Legal Director at the CMA, advising mainly on consumer law enforcement. He is part of the team who worked on the misleading green claims guidance and who are undertaking the CMA’s enforcement programme. Prior to joining the CMA, Nick was a Principal Legal Adviser at Ofcom, working mainly on consumer protection in the telecoms sector. He has also held a number of other Government legal roles.

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