Retail Risk – Leicester L.I.V.E agenda

Chair’s opening address

John Mantle

Loss Prevention Specialist

Presentation:

What could you teach the Finance Department?

Andy Moylan

Managing Director, FCIS Limited

Presentation:

What does profit protection mean, post pandemic?

Dave Pardoe

Head of LP, Card Factory

Title Sponsor Presentation:

The retail changes that are here to stay

Wayne Corbitt

Country Leader, Retail, UK & I, Sensormatic Solutions

Presentation:

Demystifying the dark art of the Security Operations Centre

Iona Blake

Security & Incident Manager, Boots UK

Title Sponsor Presentation:

Fraud is changing – and so is the role of fraud and risk leadership in ecommerce

Ti Osnat

Enterprise Account Executive, Signifyd

Round tables

Session 1: 11:40-12:05

Shopper sentiment and emerging retail technologies – trends, data and insight

Andy Sumpter – Retail Consultant, Sensormatic Solutions

Exception reporting: why it’s critical in all sales channels and how it can be leveraged

John Low – Group Head of Digital Risk, Frasers Group

Theft to order

Richard Finn – Product Protection Project Manager & Jonathan Morgan – Shrink and Security Transformation Manager, Tesco

Fraud capture without friction – is it even possible?

Tristan Prince – Fraud Product Director, Experian

Session 2: 12:05-12:30

How is SCA changing the world of fraud?

Ed Whitehead – MD, Europe & Ti Osnat – Enterprise Account Executive, Signifyd

Is stock file accuracy the Holy Grail of Retail?

Peter Davies – Sales Director, Orridge

How to catch criminals using innovative and covert technology

Martin Smith – Retail and Development Director, Cennox

Using transferable skills to grow beyond Profit Protection into wider Risk and Operations

Mark Crowley – Group Head of Risk Management & Customer Experience, Theo Paphitis Group

Lunch

Presentation:

Protecting Colleagues and Customers at the John Lewis Partnership

Sarah Henderson

Partner & Security Engagement Manager, John Lewis

Presentation:

Stressed brains make bad decisions

Terry Streather

Director, Oakwood Training

Round tables

Session 3: 14:40-15:10

New research reveals the truth about trolley theft: who, how much and why?

Matthew Day – Director, Gatekeeper Systems

The customer journey: how to build trust, bust fraud and boost your brand

Matt Stanton – Head of Fraud Consultancy, TransUnion (UK)

Does data protection law get in the way of your ability to protect your staff?

Superintendant Patrick Holdaway – National Business Crime Centre

Chair’s closing message

John Mantle

Loss Prevention Specialist