DC Survey | Retail Risk

Dear Retailer/Supply Chain Specialist

Thank you for agreeing to participate in the first annual Distribution Centre Survey.

Please remember that all of the data you provide will be treated as strictly confidential. It will never be attributed to you directly.

All data is collated and analyzed by Mark Emmott and the team at Retail Knowledge. No other individual or organization will have access to the raw data you submit.

When completing the Survey questions, please provide data covering the last 12 month period for which you have data collated. Please state at the beginning of the form the 12 month period to which the data relates.

For the purposes of this Survey we define a Distribution Centre as ‘somewhere that fulfils customer/store orders/returns for e-commerce, a facility that picks/packs retail stock for stores, and not simply a bulk storage facility/warehouse, or a facility which holds stock within your logistical network prior to distribution.’ Please only provide data that relates to operations that fall within this definition.

Please note that it is NOT possible to save a part completed survey for completion at a later date. Please read through the questions and make sure that you are in a position to provide answers to all questions before you start filling in the Survey. However, once you have the raw data to hand you will be able to complete the Survey very quickly.

Thanks in advance.

Steve Teatum
Group Head of Loss Prevention
Next Plc
Chair of the Steering Committee for the Annual Distribution Centre Survey 2019

Basic details about your business

Retailer name

Name of contact person

Job title

Phone

*Please include your full STD code

To what 12 month period does the data you are about to provide relate?

Start date

End date

About your business in general

How many employees does your business have?

What is you annual sales turnover?

How many stores do you have?

How many Distribution Centres (“DCs” as defined at the beginning of this Survey) do you operate?

Are your DCs operational 24/7?

About the people working in the DC

Are bags permitted into DC or secured prior to entry?

Are staff allowed to have access to their mobile phones whilst working?

Are staff permitted to bring in personal items (eg; lighters, aerosols, beauty products etc.)

How many staff are on a permanent contract?

How many agency staff are employed temporarily at times of peak demand?

What is the average tenure of DC operations employees?

What is the average length of service for those identified of committing a gross misconduct offence (such as theft)?

Are or have Organised Criminal gangs been an issue within your DC environment?

Modern Slavery Act. Is training given to employees?

About the processes operated in the DC

Are all staff (including agency staff) vetted prior to employment?

Which of the following do you use as part of your secure entry procedures?

ID Card swipe/show

Facial recognition

Signing in

Biometric entry

Turnstiles

Airport style body screening or scanning?

Other

What is the mechanism you use to cope with staff influx at peak times?

Please describe in the field.

What staff search procedures are used on arrival/departure?

Please describe in the field.

Are security exit procedures timed?

Is time taken to carry out exit security procedures paid for?

Do you track efficiency of security staff employed on site?

Are sub-contractors searched on entry?

How do you measure loss, by retail value or cost?

What is the value of your annual loss from your DCs?

Do you break down your loss into external, internal & process breakdown

About the technology employed in the DC

What physical security measures are currently in place?

CCTV

Intruder Alarms

SmartWater

Smoke Cloaks

Airport style body screening or scanning

Do you have manned gatehouses?

Do you have automated gatehouses?

About the checks and balances used in the DC

Do you have a dedicated warehouse security team?

Is your security team internal or outsourced?

Do you have an anonymous whistle blower phone number?

Do you have a dedicated emergency/incident phone number?

What is the total number of incidents reported to the Police?

How many private prosecutions have you brought, including Civil Recovery?

How many security officers do you have?

Health & Safety as it applies to the DC

Is a log kept of ambulance call outs?

How many ambulance call outs in the period?

Please indicate either a number or 'Not known' in the field.

Are staff uniforms and footwear provided?

Are staff allowed to come and go freely from site during working time?

Is there drug/alcohol testing?

Are there 24hr operational canteens?

Do you have recognised union representation present within the business?

Control of stock movement with regards to the DC

Do you use Advance Shipping Notices (ASNs) to notify you of pending deliveries, similar to a packing list, to receive stock into your DC’s?

Do you have teams checking deliveries against invoices on arrival?

How do you use automation to pick your orders?

Voice
Picking notes
Robots

Do you measure the accuracy of your picking teams?

Do you have a process for investigating and rectifying picking errors?

Are employees able to enter at more than one point in your DCs?

Are employees able to exit at more than one point in your DCs?

About future innovation in your DC operations

Is your DC estate set to expand in the next 12 months?

Where are your DCs?

Please specify postcodes, separated by commas

Would you use a “known troublemakers” register specifically aimed at DCs?

Would you consider out-sourcing accuracy checking for inbound deliveries and picking compliance?

On a scale of 1-10 (1 being not at all and 10 be very important) please rate the following statements:

	1	2	3	4	5	6	7	8	9	10
A fast exit at the end of a shift for my staff is my main priority	1A fast exit at the end of a shift for my staff is my main priority 1	2A fast exit at the end of a shift for my staff is my main priority 2	3A fast exit at the end of a shift for my staff is my main priority 3	4A fast exit at the end of a shift for my staff is my main priority 4	5A fast exit at the end of a shift for my staff is my main priority 5	6A fast exit at the end of a shift for my staff is my main priority 6	7A fast exit at the end of a shift for my staff is my main priority 7	8A fast exit at the end of a shift for my staff is my main priority 8	9A fast exit at the end of a shift for my staff is my main priority 9	10A fast exit at the end of a shift for my staff is my main priority 10
Reducing theft from the DC is my main priority	1Reducing theft from the DC is my main priority 1	2Reducing theft from the DC is my main priority 2	3Reducing theft from the DC is my main priority 3	4Reducing theft from the DC is my main priority 4	5Reducing theft from the DC is my main priority 5	6Reducing theft from the DC is my main priority 6	7Reducing theft from the DC is my main priority 7	8Reducing theft from the DC is my main priority 8	9Reducing theft from the DC is my main priority 9	10Reducing theft from the DC is my main priority 10
Improving employee security checks by making them less invasive is my main priority	1Improving employee security checks by making them less invasive is my main priority 1	2Improving employee security checks by making them less invasive is my main priority 2	3Improving employee security checks by making them less invasive is my main priority 3	4Improving employee security checks by making them less invasive is my main priority 4	5Improving employee security checks by making them less invasive is my main priority 5	6Improving employee security checks by making them less invasive is my main priority 6	7Improving employee security checks by making them less invasive is my main priority 7	8Improving employee security checks by making them less invasive is my main priority 8	9Improving employee security checks by making them less invasive is my main priority 9	10Improving employee security checks by making them less invasive is my main priority 10
Reducing HR issues is my main priority?	1Reducing HR issues is my main priority? 1	2Reducing HR issues is my main priority? 2	3Reducing HR issues is my main priority? 3	4Reducing HR issues is my main priority? 4	5Reducing HR issues is my main priority? 5	6Reducing HR issues is my main priority? 6	7Reducing HR issues is my main priority? 7	8Reducing HR issues is my main priority? 8	9Reducing HR issues is my main priority? 9	10Reducing HR issues is my main priority? 10
Having high quality security employees is a priority?	1Having high quality security employees is a priority? 1	2Having high quality security employees is a priority? 2	3Having high quality security employees is a priority? 3	4Having high quality security employees is a priority? 4	5Having high quality security employees is a priority? 5	6Having high quality security employees is a priority? 6	7Having high quality security employees is a priority? 7	8Having high quality security employees is a priority? 8	9Having high quality security employees is a priority? 9	10Having high quality security employees is a priority? 10
The cost of a security guard is a priority?	1The cost of a security guard is a priority? 1	2The cost of a security guard is a priority? 2	3The cost of a security guard is a priority? 3	4The cost of a security guard is a priority? 4	5The cost of a security guard is a priority? 5	6The cost of a security guard is a priority? 6	7The cost of a security guard is a priority? 7	8The cost of a security guard is a priority? 8	9The cost of a security guard is a priority? 9	10The cost of a security guard is a priority? 10
Changing the culture of staff in DC’s is important (making them part of the company’s philosophy not just a 3rd party staff)	1Changing the culture of staff in DC’s is important (making them part of the company’s philosophy not just a 3rd party staff) 1	2Changing the culture of staff in DC’s is important (making them part of the company’s philosophy not just a 3rd party staff) 2	3Changing the culture of staff in DC’s is important (making them part of the company’s philosophy not just a 3rd party staff) 3	4Changing the culture of staff in DC’s is important (making them part of the company’s philosophy not just a 3rd party staff) 4	5Changing the culture of staff in DC’s is important (making them part of the company’s philosophy not just a 3rd party staff) 5	6Changing the culture of staff in DC’s is important (making them part of the company’s philosophy not just a 3rd party staff) 6	7Changing the culture of staff in DC’s is important (making them part of the company’s philosophy not just a 3rd party staff) 7	8Changing the culture of staff in DC’s is important (making them part of the company’s philosophy not just a 3rd party staff) 8	9Changing the culture of staff in DC’s is important (making them part of the company’s philosophy not just a 3rd party staff) 9	10Changing the culture of staff in DC’s is important (making them part of the company’s philosophy not just a 3rd party staff) 10

Additional comments or suggestions

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