OUR TITLE SPONSORS FOR THIS EVENT

a welcome from our chair

Peter Page

Head of Group Security, Travis Perkins & Risk Director of the Year 2023/4 (UK Fraud Awards)

I am delighted to be able to welcome you to Retail Risk – Cape Town on 4th December 2024. Join me at the conference as we hear from thought leaders from across the industry.

About Peter
Holder of this year’s Risk Director of the Year title (UK Fraud Awards), Peter has a 34-year risk management career having held positions with some of the world’s most innovative retailers throughout Europe and the Middle East. He also served with Airborne Forces and was an infantry Warrant Officer, serving on operations including Belize and Afghanistan. Pete has a Master’s Degree in Business Continuity, Security and Emergency Management and is a Chartered Security Professional and a Fellow of the Security Institute.

Peter has worked in senior roles with a diverse list of top international brands and organisations, including: Bloomingdales, Harvey Nicholls, Gap, Banana Republic, Armani, Balenciaga, Jimmy Choo, Coach, AMQ, Crate & Barrel, BHS, Topshop, Macro, H&M, Starbucks, Caffe Nero, King’s College Hospital, Cinepolis, Ford, JLR, Ferrari and Maserati. Pete is now the Head of Group Security at Travis Perkins in the UK.

Peter has chaired and spoken at numerous Retail Risk conferences across four continents. He is committed to professionalising the industry, was Vice Chair of ASIS Dubai, and the Security Institute’s Middle East Members’ Group and serves on various UK and global industry groups as a volunteer leader. He is currently part of the NPSA security apprenticeship trailblazer group.

Nuno Pires
Head of Security, Health and Safety
Pick n Pay

State of the nation’s retail

A new era of collaboration against crime and corruption?

We are delighted that Nuno is joining us to share his leadership perspective on the Retail Security landscape for the coming year. He will provide an analysis of current challenges as well as some emerging challenges for Retail. He will consider how retailers can work together – and with government – to achieve success in 2025 and beyond.

Imraan Narker
Senior Manager, National Operations & Risk
Ackermans

A risk strategy for retail in the digital age

As consumers and retailers embrace online, digital security is paramount

Tasneem Norath
Senior Corporate Audit Manager
Woolworths

Retail Risk landscape for 2025

Retail risks in 2024 and what to expect as key risk areas to focus on in 2025

Dr Genis Pieterse
Head Product Development
ThreatInSight

Dealing with disruption

Protest groups and their impact on the retail environment: how to respond

Since 2023 there has been the merging of environmental protest groups with socio-political, and socio-economic actors, under the umbrella of human rights both internationally and locally. This has cause disruption across much of the business landscape, impacting on retail directly with road closures, picketing and other actions which diverts consumers away from impacted retailers. Protest focus, in this area ranges from plastic, coal, forced labour and community exclusion to land usage, and very few, if any, retailers are immune to this. The public-facing retailer often takes the brunt of the impact for issues further back in the operational value chain. This means that there is not a single retail brand that is excluded from these threats and as such, a proactive and holistic threat response becomes a necessity.

Dr Genis Pieterse holds post graduate qualifications in information security from Teesside University in the UK, artificial intelligence from MIT in the USA and applied mathematics from Bangalore University in Indea. Combining these disciplines to supplement his experience in data analytics and international intelligence analytics across multiple geographical regions and industries, has allowed him to develop highly accurate medium to long-term forecast models related to crime, social stability, political stability, and the global terror threat. He currently holds two positions, the first is within Online Intelligence where he provides strategic direction to the analytics department, and the second is within Threat InSight where he is tasked with the development of operational and tactical risk identification and management products.

Barry Clayton
Head of Commercial Partnerships
Texecom

Do intruder systems have a future in retail?

How to implement and upgrade security infrastructure to safeguard your assets

The retail industry is undergoing rapid technical security transformation, this is driven by technological advancements and the increase in threats and changing cultural behaviours. As retailers strive to secure their stores to allow them to trade, the role of intruder detection systems becomes increasingly critical. This round table discussion brings together industry experts, technology innovators, and retail leaders to explore the future of intruder systems in retail. The discussion will cover:

• Current landscape and challenges: what is the effectiveness of existing intruder systems in retail environments and what are the common security challenges faced by retailers?
• Technological innovations: what are the latest advancements in intruder detection technology and their potential to enhance retail security?
• Integration with other systems: discussing the integration of intruder systems with other security and operational technologies.
• Cost-benefit analysis: analysing the return on investment for advanced intruder systems and their impact on loss prevention.
• Future trends: predicting future trends in retail security and the evolving role of intruder systems in a digitised retail landscape.

This discussion aims to equip retailers with the knowledge to make informed decisions about implementing and upgrading their security infrastructure to safeguard their assets effectively.

With over 25 years of extensive experience in the security industry, Barry has navigated diverse roles and acquired a comprehensive skill set. From his beginnings in retail internal investigations and retail physical security – to managing multi-million-pound projects across various sectors – his journey has shaped him into a versatile professional. Having worked as both an end user, integrator and a supplier, Barry possess a unique understanding of diverse needs and perspectives of customers. Barry previously worked at Boots UK, Hanwha and ASEL before joining Texecom earlier this year.

Elliot Blenkhorn
Sales Director
Shopsafe

Martin Gregg
Retail Partnerships Manager
Shopsafe

Unlocking your data – the power of collaboration

Announcing the South Africa launch of the Alert crime intelligence and risk management platform

In this presentation, Elliot and Martin will highlight the importance of collaboration and collective action in tackling shared challenges, such as retail crime and violence against shop employees.
They will outline their vision for Alert as the primary platform for intelligence sharing in South Africa, working consultatively with retail partners to foster a data-driven and cooperative approach to crime prevention and risk reduction.

Designed with the user experience in mind, Alert empowers retailers to harness the full potential of their data. Starting with an incident report, it allows users to efficiently develop intelligence and create comprehensive investigations that can be shared with retail partners and police. Powerful analytics, including AI capability, enable retailers to visualise risks and adopt a customised strategy to address these issues and measure the effectiveness of their interventions.

Martin Gregg
With 30 years of retail experience in Loss Prevention and Operations, Martin is a dynamic leader known for driving change and delivering results. For over a decade, he served as Head of Loss Prevention for a major UK retailer, where he led initiatives to reduce losses and improve operational efficiency. As the Head of Operations for the National Business Crime Solution (NBCS), Martin managed crime data for 38 UK retail brands, tackling local, national, and organised retail crime through delivery of data-driven strategies. He has built strong partnerships with police and other sector stakeholders, bringing people together to deliver collaborative solutions that deliver results. A subject expert with extensive project management experience, Martin excels in maximising team effectiveness and utilising data to drive informed decision-making. Passionate about preventing crime and protecting businesses and people, he is committed to finding innovative solutions to the most complex challenges in retail security. Martin’s leadership style is characterised by a personal approach and a focus on continuous improvement, making them a sought-after expert in the field of loss prevention and retail operations.

Elliot Blenkhorn
Sales Director
Shopsafe

Martin Gregg
Retail Partnerships Manager
Shopsafe

A closer look – Alert in the South African market

A consultation with South African retailers

Join Elliot and Martin as they demonstrate the key features of Alert and provide insights into how the platform has been successfully used in the UK market. This round table is aimed at consulting with retailers to better understand their challenges, and the South African market. This will inform how we tailor and develop the core product to meet the specific needs of the retailer and wider security industry.

Radim Hotovec
CEO  
Callidus Trading  

Addressing retailer requirements: advanced EAS Systems and Data Integration

How tailored solutions for SA can offer both security and business growth opportunities

In response to the evolving needs of retailers, Radim will showcase how advanced EAS AM and RF systems can provide enhanced security while minimizing costs, and also what are latest requirements from retailers such as local support. This presentation will highlight the integration of cameras with EAS systems, offering seamless connection to existing DVR setups at a low cost. Radim will also explain how MQTT/IoT technology allows retailers to leverage real-time data to optimize operations and improve store performance. Learn how these tailored solutions, developed for the South African market, offer both security and business growth opportunities 

Radim, CEO of Callidus Trading, is a pioneer in EAS and retail security solutions with over 20 years of experience. Under his leadership, Callidus has developed cutting-edge EAS systems that offer more than just security—they provide actionable data to enhance business performance. Radim’s focus is on helping retailers turn EAS data into a valuable resource for improving store management and boosting profitability.

Damian Judge
Group Chief Financial Officer
Trellidor

Designing with purpose

Identify your vulnerabilities and tailor security solutions to your unique needs

Join Damian to discuss how you can assess breach intentions that are specific to your business, identify vulnerabilities and design security measures to mitigate potential threats – or, at the very least, delay them to allow for quicker response times. For example, in the case of petroleum retail outlets, the most common attacks include external breaches using explosives, and brute force methods like kicking, shooting, and smashing windows and doors – particularly around entry points.

Johan Booysen
National Head of Investigations 
Fidelity Security Group  

How organised crime is affecting the retail sector

And how the private sector can be involved in the prosecution of retail crime

Join General Johan Boysen, former head of the HAWKS in KwaZulu-Natal, for a perspective on tackling organised retail crime. Following his presentation he will also a host a round table discussion on this topic.

General Booysen was a career policeman, having joined the police in 1976. He rose through the ranks, spending most of his career as a detective. He ultimately became the Provincial head of the HAWKS in KwaZulu-Natal until his retirement in 2017. 

General Booysen has a National Diploma in Police Administration. He also holds a Bachelor’s degree in Policing as well as a post graduate qualification, namely the Presidential Strategic Leadership Program. He has received extensive training in the United States’ FBI, the United States’ Department of State, the German Bundeskriminalampt, the Chinese Police University and other courses from institutions in South Africa. 

He has received a number of commendations from the National Police Commissioner and his participation in an international investigation was also recognised by the Head of INTERPOL.  During 2019 General Booysen was awarded the prestigious Stella Officii Egregii medal in gold, (SOEG) by the Minister of Police, for work of a particular meritorious nature. 

Matt Gilmartin
Managing Director  
Smoke Screen  

Enhancing staff safety: The importance of SOPs to mitigate retail crime trauma

Standard Operating Procedures (SOPs) are essential guidelines for operations in all retail environments

The rise in retail crime results in significant trauma for personnel in retail environments in two ways. 

1. Retail workers encounter threats of violence and abusive behaviour from shoppers or other members of staff, which diminishes the appeal of working in retail and may detract from the retention of loyal staff members.
2. Retail workers are often affected by criminal activities which has a significant psychological impact and leads to high staff turnover within these environments.

 Implementing appropriate procedures for handling criminal incidents and threats of abuse can:

• Enhance workers’ sense of security
• Encourage timely reporting of incidents
• Foster trust in the employer-employee relationship.

Installing security measures and providing adequate ongoing training on these procedures is crucial to ensure that workers: 

• Are fully aware of protocols related to security systems
• Are prepared to respond effectively in emergency situations, such exactly what they need to do when the smoke screens and other security equipment have been activated
• Receive continuous training on these procedures, which is vital for worker preparedness and safety.

Radim Hotovec
CEO  
Callidus Trading  

Beyond simple EAS: shape the future of EAS solutions

A roundtable where you can share and address challenges you face with EAS solutions

Take the opportunity to drive real improvements in your retail security and operations by addressing the challenges you face with EAS systems. Radim will lead a discussion on how overcoming these issues can lead to more effective, customized EAS solutions tailored to your specific needs. By sharing your experiences, you can help shape smarter systems that not only solve current problems but also unlock new opportunities for growth and efficiency in your business.

Jaco Pietersen 
Manager, Physical Security, EMEA (CPT)  
Vantage Data Centers  

A Guide to Loss Prevention in South African Retail

Why every store needs this essential resource

Join Jaco to discuss his newly launched book A Guide to Loss Prevention in South African Retail.

Jaco is a safety and security expert with more than 30 years of professional experience. His career started in the public sector, where he served more than sixteen years with the South African Police Service as detective in various units, including the Unit Against Serious and Violent Crimes. This was followed by a role as a security advisor for local government.

In the private sector, Jaco has extensive international and regional experience in security risk management, operational security, forensic investigation, fraud detection, loss prevention, environmental health & safety and data centre security. He is also the founder of the South African Pharmaceutical Crime Task Group, which he chaired for six years, tackling medical crimes like counterfeit medication and illegal distribution.

He is certified as an Ethics Officer and Commercial Forensic Practitioner (FP)SA.