a welcome from our chair

Terry Streather

Mental Health & Personal Safety Expert
& Director at Oakwood Training

Welcome to the return of Retail Risk – Cape Town. This year will see international perspectives joining local expertise on 9th March.

More about Terry

Terry is a mental health and personal safety expert, with extensive experience as both a frontline practitioner and trainer.

He is helping some of the UK’s retailers look after the mental wellbeing and personal safety of their employees.

He’s passionate about helping companies create a safer, healthier workplace, by placing wellbeing at the very core of what they do. Not only because it’s the right thing to do, but because it makes good business sense. Happy, safe employees make better employees.

As a former frontline officer and supervisor in the Police he has first-hand experience of managing personal crisis, both from members of the public and staff.

He understands that our health and the way we feel has a huge impact on the way we behave, the decisions we make and our productivity.

Terry Streather
Mental Health & Personal Safety Expert & Director
Oakwood Training

In the heat of the moment – why do we make the decisions we do?

Terry’s dynamic and enthralling presentation will focus on how retail workers can prevent and manage conflict

Being threatened or assaulted is not a part of anyone’s job. It’s a serious risk to an employee’s physical health and mental wellbeing. Furthermore, it is leading to serious mental health issues, an increase in stress-related absence and, for a growing number, a decision to leave the retail sector altogether. A dynamic and enthralling speaker, Terry is a mental health and personal safety expert, with extensive experience as both a frontline practitioner and trainer. He works with global retailers as well as security and loss prevention teams. Terry was born and grew up in South Africa and currently lives in the UK where he is a Director at Oakwood Training.

More about Terry

Terry believes that the mental health and personal safety needs of employees are fundamentally linked. The way we think and feel has a huge impact on the way we behave, the decisions we make and our performance at work. He believes that normalising and de-medicalising the conversation around mental health in the workplace is essential for meaningful change.

As a former frontline officer and supervisor in the Police he has first-hand experience of managing personal crisis, both from members of the public and staff.

When he’s not teaching or developing courses Terry spends much of his time running around after his 11- and 8-year-old children, playing cricket for his local team and shouting at the TV when the Springboks rugby team are playing.

Terry has worked with: Mediterranean Shipping Company; AS Watson Group; Primark; Sainsbury’s; Mercedes; Walt Disney Company: LKQ Corporation; Lloyds Banking Group; Next; Colgate-Palmolive; Marie Curie; Hapag Lloyd; Compass Group; Matalan; Cancer Research UK; Greene King; Unipart Group; Premiership Rugby; Royal College of Nursing and Royal College of GPs & Barnardo’s.

Carmen Van der Vyver
Senior Strategy, Risk and Governance specialist 

DATA – practical ideas on how data can be used to be relevant and add value

A round table discussion

Carmen is a senior Strategy, Risk and Governance specialist and this is an unmissable opportunity to join her in a discussion exploring the potential of using data in your business.

Jaco Pietersen
Group Forensics Manager
Clicks Group

Abraham Nelson
Consumer Goods Council of South Africa

Eugene Kriel
Owner/Director
Thintela Group

Kobus Kuyler
Retail Security Advisor

Taking the lead against violent crime

How do we address serious and violent crimes in retail?

A panel discussion

Join us for this this important discussion which will include:

• Crime statistics in South Africa (focusing on business robberies, hijacking in retail supply chain)
• Impact of crime in retail
• Preventative pro-active measures
• The power of networking
• Assisting the police

Panellists

Jaco Pietersen

Living in Cape Town, South Africa. Jaco is the current Group Forensics Manager for the leading Health & Beauty retail group in South Africa.

With 31 years of experience in the safety and security industry, Jaco has worked as a Detective in the South African Police service for 16 years. His later years were in the Unit Against Serious & Violent crimes which specialises in the investigation of murders, cash-in-transit robberies, armed robberies, and hijackings cases. 

Jaco has also worked as a regional manager at UTC Fire & Security, a security advisor for local government (Dept. of Community Safety) and a security risk manager for a renowned local security company. He has been the chairman of the South African Pharmaceutical Crime Task Group for the past six years.

Jaco holds a degree in Police Science (law enforcement) and various other qualifications in the forensics field. He is a Certified Commercial Forensics Practitioner and a Certified Ethics Officer.

Abraham Nelson

Abraham Nelson is the Executive Head of the Consumer Goods Crime Risk Initiative (CGCRI) at the Consumer Goods Council of South Africa (CGCSA). He is a long serving member of the South African Police Service where he worked for a period of 30 years which ended in 2016. He held the rank of Brigadier at Crime Intelligence Head Office and was the Section Head: Multi- Dimensional Organised Crime. During his tenure at SAPS, he managed and participated in National and trans- national investigations and operations in collaboration with relevant local and foreign law enforcement and intelligence agencies. The core of the investigations and operations were focused on organized crime. As the Section Head he also travelled abroad extensively representing the SAPS on various Interpol forums.

His current role at the CGCSA is based on pro-actively mitigating and preventing the occurrence of crime threats affecting the industry. This is achieved by doing the following: crime incident information management and analysis, lobbying and facilitating cooperation with law enforcement and all other relevant stakeholders, cross-industry engagements and the developments of SOPs and sharing of best practices within  the entire retail value chain. 

Kobus Kuyler

Kobus spent 26 years in the South African Police Service,  moving to Pick n Pay in 2004 as Director at the National Organised Crime desk. He then joined Pick n Pay Retail Group as Group Safety and Security Manager. In 2020 he retired from this role but continues to work as Security Advisor to the Group.

Kobus is a Graduate of the FBI National academy Class 203 of 2000, and member of the FBI National Academy Associates.

Mike Jennings
Reveal Media

Body-worn cameras: the fast-growing solution for combatting aggression and violence

How this technology is helping retailers across the globe de-escalate aggression and deter violent incidents

In this session, Mike Jennings from Reveal, the leading global retail body camera provider, will give an insight into how body-worn video technology is helping retailers across the globe to de-escalate aggression and deter violent incidents against store colleagues. While levels of abuse and criminal activity are continuing to escalate, Reveal customers are finding that body cameras are proving an effective tool on the shopfloor to provide a greater degree of employee confidence, while also proving effective in reducing stock loss and providing the evidence needed for more successful prosecutions. 

Paul Bessant
Founder
Retail Knowledge

A new model of Loss Prevention that offers huge gains for African retail

Twenty years in the making, this global loss prevention model offers the potential to slash shrink to 0.07% in Africa

Retail Risk Founder, Paul Bessant, has not only lived through one of the most important eras in retail’s fight against crime, but he has also been instrumental in helping to shape it. In his presentation Paul offers a blueprint for African retailers to transform their loss prevention operations; challenging them to adopt strategies that have shown themselves invaluable around the world in fighting crime and reducing retail loss. The presentation considers: 

• Has Loss Prevention really changed in the last 20 years in terms of personnel and technology?
• What is the true impact of omni-channel retail for criminal gangs?
• How is it possible that a profitable UK fashion label could go bankrupt solely because of high shrink?
• How does the “backroom work” of the Loss Prevention department impact your brand… the latest data?
• How are fierce competitors working together to fight ORC in all its forms?
• Why is it no longer possible for individual retailers to fight crime on their own?
• How to convince retail leaders to invest in Loss Prevention and create board positions for the leading exponents

This presentation offers the lessons gleaned over 20 years of collaboration with those at the very top of retail around the world. The material covered should have a profound effect on all those fortunate enough to see it. 

Matt Gilmartin
Managing Director
Concept Smoke Screen

Using active defence measures against violent/armed attacks

Join Matt for a round table discussion on the safety implications of using tools like security fog against armed raids.

Chris Cobb
iZi Cash Holdings

You have 35 seconds to deal with this ‘customer’…

Improving your security and life safety posture in the face of violent crime

This round table discussion will focus on violent crime aimed at merchants’ brick and mortar stores, cross-pavement, and in transit. Topics to be covered:

• Enemy from within – employment vetting, intelligence, post-employment integrity checking, life style audits
• Policy, Procedures, Training, Accountability, Consequential Management
• Understand what you need to protect – 360° Risk Mitigation
• Risk Identification In store – RISK: Cash Loss – POS (over 350 ways to steal form POS), ATM, Devices, Customers, Collections, Banking, Deliveries (Back Door – collusive syndicated theft – 6o different ways to short deliver deliveries)
• Risk Mitigation – In Transit, Cross Pavement and Instore
• 24/7 Activity Clock
• Duty of Care
• Reputational Damage
• Target Hardening
• Security Posture
• SMART virtual Ai  and mobile paperless digital technology
• Virtual situational crisis event management

Matthew Dyball
MD
Lodge Security

Maximising security spend through technology

Details TBC.

Stuart Lodge
CEO
Lodge Service

Kobus Kuyler
Retail Security Advisor

Pick ‘n’ Pay case study: future solutions today

Amanda Lotheringen
Senior Manager, Copyright and IP Enforcement
CIPC, DTI

Combating the Counterfeit Goods trade

Consumers rely on trust, particularly in rural retail outlets

Many consumers do not understand the harms of counterfeit goods, particularly in the consumer goods and pharma spaces.  Amanda’s presentation will revolve around the high level of ignorance, as well as the trust relationship that consumers rely on in rural retail outlets. 

Amanda joined the Department of Trade, Industry and Competition (DTIC) in 1993 and is currently Senior Manager, Copyright and IP Enforcement, at the Companies and Intellectual Property Commission (CIPC). In 1999 she took responsibility for the implementation of the Counterfeit Goods Act, No. 37 of 1997, and oversaw the declaration of the first counterfeit goods depot.  She was also involved in the training of law enforcement officials across government departments to implement that Act.  Amanda was nominated as Vice-Chair at the first meeting of WIPO’s Advisory Committee on Enforcement (ACE) held in Geneva in 2003 and also chaired the ACE in 2015 and 2016.  She holds a degree from the Rand Afrikaans University in Development Economics and an Honors degree in Economics.

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