Cape Town featured speakers
a welcome from our chair
Interim Head of Risk & Assurance, Certas Energy UK
I am honoured to have been asked, as the ‘imported local’ to chair the Retail Risk conference in my homeland, and in sunny Cape Town (nogal!). I look forward to meeting peers, who no doubt, together with their local challenges, will have some common ones to those that I deal with as a ‘Soutie’ in the UK. I look forward to sharing experience and anecdotes for the benefit of retailers and the wider risk community.
I look forward to facilitating an event in which collaboration is the key ingredient and takeaway. Whilst our experience provides a reference point, our end goal should guide our approach – how can we add value by enabling optimization, highlighting opportunity, whilst advising of and helping to minimize the threats and challenges along the way? By working with likeminded risk peers across wider businesses, sectors, and geographies, we will be better able to find the right balance in our own businesses, which collectively may bring a little more order to the increasing risk of chaos.
Here’s to an enjoyable and insightful conference – thank you in advance for your input and contribution!
A qualified accountant, Bruce moved into retail loss prevention and security 14 years ago. Given his South African upbringing together with a finance foundation he was well placed to protect people, property and profits. Following the financial crisis in the late noughties, there was a lot to keep him busy!
Thanks to support from Retail Knowledge and other seasoned expert peers in the risk arena, Bruce quickly scaled the learning curve and has led teams within the Retail, Gambling and Energy spaces. Of all the lessons learned, he says, the most striking was that “collaboration, teamwork, and sharing was the key to proactive deterrence, detection, and defence of all that was important to us as operators within an increasingly challenging retail marketplace”.
Head of Security, Health and Safety
Pick n Pay
State of the nation’s retail
Achieving success in in 2024 and beyond: a keynote address
We are delighted that Nuno is joining us to share his leadership perspective on the Retail Security landscape for the coming year. He will provide an analysis of current challenges as well as some emerging challenges for Retail. He will consider how retailers can work together – and with government – to achieve success in 2024 and beyond.
Carmen Van der Vyver
Head of Group Assurance
Social and political unrest – Are you ready ?
Preparing your business for the coming elections
The 2024 elections are predicted to be different to other years with the current ruling party losing support. Alongside this there is expected to be unhappiness that can spill over into unruly behaviour as seen in July 2021 in KZN. How are you preparing your business to deal with events that can take please in the lead up to, during or post the elections ?
Global Fraud Manager
From ‘reactive’ to ‘predictive’ Loss Prevention at River Island
Join Grant to learn how UK fashion retailer River Island is implementing ‘Closed Loop RFID’ stores
In this presentation Grant will explore the use of ‘Closed Loop RFID’ stores that enable a seamless and frictionless customer journey and experiences while minimising losses in a ‘security tag free’ environment. He will touch on how River Island is using RFID POS & Self-Checkout, RFID Fitting Rooms, RFID Gates and Overheads to enable the transition from reactive to a predictive and prescriptive Loss Prevention Strategy all through utilising RFID data. Grant will also consider how other retailers can start to move towards predictive LP by utilising their current data and placing it into models.
Grant is a fraud and associated loss professional with experience across financial services (insurance and banking) and retail. Has a wide range of global experience leading international operations from a people and process perspective and merging both elements into a successful loss prevention strategy whilst advocating for the genuine customer. He is an advocate for the evolution of fraud and loss prevention through the use of data and prescriptive analytics.
Organised Retail Crime Association of South Africa
The employee as an insider threat
A presentation on optimising retail investigation skills
In this session André will explore the employee as an insider threat – a holistic approach – with reference to the latest trends in terms of the loss prevention threat landscape. The proficiency of retail investigations is under the spotlight with reference to organised crime in the South African landscape. The scope of retail investigations as well as deficiencies and/or robust skills of retail investigators is observed to map an efficient future retail investigative capability.
André is a Founder Member of the Organised Retail Crime Association of South Africa (ORCA_SA) and a PhD candidate researching cyber fraud as an organized crime in retail. André has completed a Masters degree in the investigation of employee theft and is experienced in security risk management, asset protection, criminal as well as corporate investigations for large corporate companies, both within state owned enterprises and the private sector. Loss prevention experience within retail led André to being passionate about the protection of retailers against organised retail crime and the provision of specialized investigation skills’ training to retail loss prevention through ORCA_SA.
Dr Paul Vorster
Senior Research Specialist
The Ethics Institute
Build trust and mitigate risks: fostering an ethical culture in your retail business
An ethical culture is key to shaping organizational conduct and mitigating risks within retail
Paul will explore the relationship between ethical culture and various facets of retail operations, including:
- Understanding the impact of ethical culture: delving into empirical research and theoretical frameworks highlighting the benefits of fostering an ethical culture within your business
- Exploring how ethical culture influences employee behaviour, organizational performance and customer trust
- Best practices for promoting ethical behaviour: practical strategies, with a focus on treating individuals fairly, upholding dignity and fostering mutual respect. Discover effective approaches for embedding ethics into organizational processes and decision-making.
By attending this session, participants will gain valuable insights and actionable strategies for cultivating a strong ethical culture within their retail businesses.
Dr Paul Vorster is an accomplished Industrial Organisational Psychologist who has dedicated his career to training and development programmes and research that promote ethical decision-making and conduct in the workplace.
Dr Vorster’s efforts have had a significant impact, and he is credited with the development of the Ethics@theMovies concept, which has been implemented in South Africa since 2013. He has written the Ethical Culture Handbook as well as the Ethics Ambassadors’ Handbook both of which try to help organisations to improve and understand their ethical culture. In addition, he has also been the custodian of the South African Business Ethics Survey as well as the Social and Ethics Committee Trends Survey both of which illuminate the state of the governance of ethics, ethics management, and ethical culture in organisations across South Africa.
He earned his Doctor of Philosophy in Industrial-Organisational Psychology from the University of Johannesburg with his primary topic involving the psychometric measurement of personality. Additionally, he obtained an Ethics Officer Certification from the University of Stellenbosch Business School (USB) and The Ethics Institute. He has also consulted with the United Nations funded International Anti-Corruption Academy and is also a member of the International Test Commission which evaluates psychometric validity of survey measurement techniques (psychometrics).
Petroleum Security Initiative
Blasts and bills: exploring the underbelly of the Fuel Retail sector
A three-fold increase in bombing incidents has sent shockwaves through the industry
With an alarming three-fold increase in bombing incidents, Anastasia examines the multifaceted vulnerabilities and security threats within the petroleum retail realm through a crime analysis lens. As these violent crimes rock the foundation of service stations, these once-trusted havens for motorists face a perilous decline in public perception. This session will dissect the intricate layers of the risks and challenges that threaten the very essence of safety and trust in the fuel retail landscape.
More about Anastasia
With five years of experience in the analytics field, Anastasia Pelser is an information crime analyst, specialising in violent crimes within the fuel retail sector. The Petroleum Security Initiative (PSI) is an analytics project of Online Intelligence and focuses on (a) enhanced analytics, (b) collaborative initiatives and (c) disruptive strategies with the main objective to reduce the frequency and mitigate the risk for fuel retailers within the petroleum industry.
Simultaneously pursuing her master’s degree in criminology and criminal justice, Anastasia demonstrates an unwavering commitment to academic and professional advancement. Fuelled by comprehensive knowledge of data science, she adeptly integrates her passion for criminology with a keen interest in analytics, channelling this fusion into her role as the PSI Team Lead. In this capacity, Anastasia orchestrates collaborative efforts across the PSI team, industry stakeholders, the South African Police Services (SAPS), and private security entities. In alignment with the overarching aim of PSI, Anastasia directs her efforts to coordinate comprehensive analyses of the prevailing crime landscape within the fuel retail sector, thereby furnishing invaluable insights and strategic directives to mitigate prevailing security risks effectively.
Virtual Loss Prevention In motion
Join Chris in a discussion of best practice technology solutions to address risk
How do you navigate the best solutions to address theft and improve stock management? Join Chris for an overview, looking at Loss Prevention challenges and considering the technology best practice solutions to address risk, including:
- Integrated solutions to prevent theft via trigger alerts (smart devices, CCTV, audio) process mapped both within the area or remotely.
- Improving stock management with live counts in real time using dashboards providing real time visual data also driving increased sales.
Chris is a Security Risk Consultant at Lodge Service: a former HM Armed Forces Coldstream Guards, he is a seasoned Global Corporate Security Zone (Asia, Pacific, Middle East & Africa ZONE – Mc Donald’s, ACCENTURE, Belmond), Regional (Africa & Mauritius) and Country (South Africa) professional. He has a unique set of competencies due to his firsthand vertical market experience, with insights gained over 30 years from having sat on three sides of the table: as a corporate C-Suite lead, providing security services and as an independent specialist consultant that enables him to navigate the intricate landscape of different vertical markets and their unique risk, security, loss prevention, life safety, OHS&S and HACCP requirements with precision.
How EAS solutions are reshaping the landscape of retail security
Latest developments and unique insights gained from working closely with retailers worldwide
Join Radim for an insightful presentation tailored to retailers seeking advanced solutions in retail security. With over two decades of expertise in EAS technology, Radim will unveil recent developments and unique insights gained from working closely with retailers worldwide. From addressing specific challenges to delivering practical solutions, Radim’s presentation will offer a clear and comprehensive overview of Callidus Trading’s innovative EAS technology portfolio. Discover how Callidus‘ solutions, including MQTT protocol integration for data access, are reshaping the landscape of retail security, and learn firsthand from successful case studies and recent projects. Attendees will have the opportunity to receive hard copies of the presentation for further reference, ensuring they leave equipped with actionable strategies to enhance security and drive business growth.
Radim is the CEO of Callidus Trading, bringing over 20 years of experience in the field of EAS and retail security. With a master’s degree in IT and a passion for innovation, Radim has led Callidus Trading to become a global leader in EAS technology. His dedication to delivering cutting-edge solutions and practical insights has earned him recognition among industry peers and clients alike. Radim’s presentation promises to deliver valuable insights and actionable strategies tailored to the specific needs of retailers.
Future trends and challenges in retail security: navigating the evolving landscape
Explore innovative strategies to address evolving security threats and consumer demands
In this round table session Radim will facilitate a conversation on emerging trends, challenges, and opportunities shaping the retail security landscape worldwide. Participants will have the opportunity to exchange insights, share best practices, and explore innovative strategies to address evolving security threats and consumer demands.
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