The Australian Retail Business Resumption Survey

Dear Retailer

Thank you for participating in the Australian COVID-19 Retail Business Resumption Survey.

Please remember that all of the data you provide will be treated as strictly confidential. It will never be attributed to you directly.

All data is collated and analysed by the team at Retail Knowledge. No other individual or organization will have access to the raw data you submit.

Please note that it is NOT possible to save a part-completed survey for completion at a later date.

It is anticipated that the Survey takes no more than 10 minutes to complete.

Whilst some key benchmarks will be communicated to the risk management industry through our conferences and other media, only participants will receive a full copy of the final Survey, which will be provided to them free of charge.

PLEASE NOTE: The deadline for submitting your Survey is Monday May 4th 2020.

Thanks in advance.

Paul Bessant
Founder

Basic details about your business

Retailer name

Predominantly what type of retail business do you operate?

Name of contact person

Job title

Phone

*Please include your full STD code

Protective Clothing/consumables

Will you be issuing face masks to your staff?

Will you be offering face masks to your customers?

Are you seeking particular standards in relation to the use of masks? For instance N95

Will you be issuing face shields to your staff?

Will you be issuing disposable gloves?

Will you be issuing hand sanitiser for all staff?

Will you be creating hand sanitiser stations for customers?

Will you be implementing cash desk screens?

Temperature screening

Will you be conducting staff temperature checks on each team member upon arrival?

Will you be conducting customer temperature checks?

If making temperature checks, what will you be using?

Thermal CCTV
Non-contact thermometers
Other

Customers & service

Where applicable, will you open or close your fitting rooms?

Will you advise cashless - contactless, card or voucher only?

Do you use mobile POS?

Will you stop using mobile POS?

Regarding operation of Click & Collect will you maintain this and will there be any additional restrictions?

Will you be changing your sales floor customer service methods to maintain social distancing in store?

Will your store returns process change?

No
Yes – items will not go back onto the sales floor for a period of time
Yes – staff will wear gloves

Please tick ALL those that apply

Are you putting any specific plans in place to deal with the volume of returns post-open (such as designating specific times of the day/registers to only handle returns)?

Signage

Will you place customer signage throughout the store regarding social distancing?

Will you place floor markings back of house to support a set social distancing gap (such as 2m)?

Will you place floor markings on the sales floor to support a set social distancing gap (such as 2m)?

Cleaning

Will you instruct employees to wipe clean all equipment after use and before anyone else uses it?

Will you instruct staff to wipe clean PEDs after every transaction?

Will your 3rd party cleaner increase any cleaning measures on high use areas?

Staff room

Will you instruct staff to use disposable cups?

Will you instruct staff to use disposable cutlery?

Will you stagger breaks to support social distancing?

Security

Do you expect to see an increase in shoplifting and other incidents post lockdown?

Will you continue to security tag or suspend?

Are you implementing additional security measures?

No
Yes – additional guarding
Yes – greeters at the front of the store
Yes - other

Please tick ALL those that apply

Are you adjusting internal interviewing guidelines as a result of COVID-19?

Are you adjusting apprehension/detention guidelines as a result of COVID-19?

COVID-19 confirmed case process

How will you handle employees who have contracted COVID-19 and who wish to return to the business?

We will manage the RTW of COVID impacted employees
We have a RTW plan for RTW of COVID impacted employees
We do not yet have a RTW plan for RTW of COVID impacted employees

Please tick ALL that apply

Following a confirmed case will you deep clean your store/facility ?

Generally who will conduct any deep cleaning required?

Consistency of Implementation

Are you planning to keep these measures consistent across all of the stores in your estate?

What will be your social distancing guidance?

What will be your capacity limits for consumers in-store (square metres per consumer)?

What will be your queuing protocols outside store?

If you have variation, what are you basing this on? For instance, by-country mandate

Additional comments or suggestions

Phone