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London speakers

An introduction from our Retail Risk Chair: Jo Day, Regional Loss Prevention Manager, Amazon
Welcome to Retail Risk – London 2018.

It is my pleasure to introduce myself as Chair for this year’s Retail Risk – London conference.

 

 

 

More about Jo…

Jo has been the Regional Loss Prevention Manager at Amazon for the last 4 years – responsible for the North of England & Scotland, she is a subject matter expert for the on-boarding, training and developing the Loss Prevention team. She has 20 years Loss Prevention experience with a wide range of responsibilities across numerous high street retailers including the Arcadia Group and River Island.

Retail Risk – Global Survey: Paul Bessant, Founder, Retail Risk

Be among the first to take part – and benefit from – the Retail Risk – Global Survey. Since 2011 Retail Knowledge’s surveys of retailers primarily in the US, UK and Australia have become an indispensable tool for the industry to benchmark operations and find practical ways to beat fraudsters. Now the survey is going global, real time and widening its remit to cover the risk arena – to produce the most timely, accurate and relevant material ever available on all aspects of retail risk.

Using latest polling technology, the survey canvasses information from delegates at the conference and publishes the results in real time at the event. The material is then compiled into a detailed report.

Closing the gap on unknown shrink: Colin Stewart, Director of Asset Protection, Abercrombie & Fitch

With retail and LP budgets coming under increasing scrutiny, Colin will discuss how his team have utilised prescriptive analytics to get closer to what is driving shrink, in the moment, and optimise their approach.

Learn about some of the tools and strategies they have used to apply their resource to to their actual risk; allowing them to be more effective and close the gap on unknown shrink.

More about Colin…

Colin Stewart is the Director of Asset Protection at Abercrombie and Fitch, with responsibility for fifteen Countries in Europe and the Middle East. Colin has oversight over loss prevention, investigations, business continuity and crisis management programs within these markets.

Prior to joining Abercrombie, Colin worked in various security and investigations management roles. Before what you could call modern-day loss prevention existed, he had an opportunity to work with some of the best around on the investigative end of the industry. As Colin mentions, “stomping the sales floors of Oxford Street in the late nineties, before many of the major malls existed exposed me to a range of crime you were unlikely to see anywhere else in Europe at that time”. “Whilst those years were spent on the less strategic, reactive end of the industry, they were tones of fun and gave me an awareness education like no other”. Colin managed the investigative arm of Proact Security Group servicing H&M mainly, but also spent time managing contracts for River Island, Benetton and GAP to name a few.

Colin graduated law school, before spending some time in criminal defense litigation where the allure of LP became too great, and was given an opportunity to help Abercrombie and Fitch develop their asset protection program in Europe.

Harness the power of your people to create a powerful culture of LP: Jason Hall, Western Europe Senior Manager – Profit Protection, adidas

Rather than issuing top-down edicts which are all too easy to ignore, Jason challenged his European team to create something new and different that would ‘change the game’ about LP: spark the imagination, and inspire people in a different way whilst thinking about protecting their stores. The first challenge to the stores was to make a video. The results revealed the creativity, talent and sheer dedication of the store teams at adidas. In this case study he reveals some of the video highlights and talks about the effects this style of engagement has had on Loss Prevention at adidas.

Human trafficking – don’t let it be part of your business: Stephen Wilkinson, Head of Investigations EMEA & Global Lead on human trafficking investigations, Marriott International

Human trafficking is the world’s fastest growing criminal enterprise and is occurring in supply chains globally. Steve considers how retailers can assist in combatting human trafficking and what the risks are to your business?

More about Stephen…

Steve served in the Metropolitan Police Service (MPS) for 32 years, all operational, combatting international organised crime including the trafficking of drugs, guns and people as well as murder, rape and kidnap. Steve headed the New Scotland Yard human trafficking team and was an advisor to the United Nations Office on Drugs & Crime on human trafficking and specialist Police investigative techniques. On leaving the MPS Steve was Head of Investigations and Security (and deputy MLRO) at Harrods before joining Marriott International where he is head of Investigations EMEA and global lead on human trafficking investigations. Steve is a member of the UK Law and Policy Forum on human trafficking, an adviser to the UK Security Expo and a member of a number of Security/Investigation organisations.

An introduction from our eRisk Chair: John Low, Head of Risk and Health & Safety at Game Retail Limited
Welcome to eRisk – London 2018.

It is my pleasure to introduce myself as Chair for this year’s eRisk – London conference.

 

 

More about John…

John heads up the risk and health and safety teams for the UK national high street chain Game Retail Ltd, where over the last ten years he has held senior operational and risk management positions. His wide ranging responsibilities include all the risk functions including, Loss Prevention, Multi-Channel Fraud Payments, Enterprise Risk Management (ERM), Health & Safety and Insurance.

John has a strong and diverse retail background having previously worked for a number of UK big retail brands including the Co-operative Group (food) in senior operational roles and the retail management section of Bass. He is also currently a member of the Institute of Risk management (IRM).

At Game Retail Ltd the aim is to deliver an innovative approach to loss prevention to deliver and provide an Omni channel solution that is in a restless and constant state of innovative development, providing first class service to the business with touch points in every element of business controls and recognises the correlation of risks across the sales channels and the loss typology.

The rise of the robots: is AI fraud’s worst nightmare or best friend?: Pedro Chiamulera, CEO, ClearSale & Mark May, Global Director of Digital, Bloom

Online and CNP fraud is evolving and fraudsters are constantly developing new tactics to outsmart online transaction protections. To combat this, fraud prevention programs are popping up, boasting machine learning (AI) technology as their basis of combatting fraud. But machines can only learn what we teach them, and fraudsters are finding ways to easily navigate the algorithms.

Pedro Chiamulera, CEO of ClearSale, joins Mark May of bloom to discuss today’s ecommerce fraud climate and the newest ways fraudsters are targeting e-commerce merchants. In order to fully protect against fraud, they will discuss how retailers need to utilize the advancements in AI and human intelligence combined to achieve full-spectrum fraud prevention.

Pedro Chiamulera, CEO, ClearSale

Pedro runs the CNP fraud-prevention leader in one of the world’s largest economies. He founded ClearSale as a small start-up; it’s now an international innovator in fully outsourced fraud prevention with over 1000 employees, operations in Brazil and the US, and global clients including Sony, Dell, and Chanel.

A two-time Olympic athlete, Pedro believes employee empowerment and creative problem solving yield the best results for clients, such as zero chargeback liability, stringent fraud prevention, and reduction of false declines.

With ClearSale, Pedro changed CNP fraud management in Brazil. He also built a corporate culture of creative exploration, continuous learning, self-awareness, and fun to support employees’ personal and professional growth. The result is an employer of choice for top talent. ClearSale has ranked among Brazil’s Top IT and Telecom Places to Work for 4 consecutive years, and ranked among the country’s best workplaces overall in 2014.

Pedro earned his computer science degree from Point Loma Nazarene University in San Diego, California. After competing in the 1992 and 1994 Olympics in the 110-meter and 400-meter hurdles, he began his IT career. Early on, Pedro developed the first e-commerce anti-fraud systems used by Submarino and C&A, two of the largest retailers in Brazil.

Pedro founded ClearSale in 2001. By 2007, integrated manual order analysis allowed clients to outsource the entire risk management process. In 2010, ClearSale was Brazil’s 2nd-fastest growing company. In 2011, New York’s Endeavor Global organization named Pedro a high-impact international entrepreneur

Mark May, Global Director of Digital, bloom

Mark May is the Global Director of Digital for bloom – a leading global brand of luxury baby gear & furniture for modern families. With distribution in over fifty countries bloom brings style back to parenting with a range of design-forward, innovative and functional baby products that you wish you had as a kid.

As Country Manager for the UK, EU and later North America, Mark created strategic partnerships with major accounts Harrods, John Lewis, Neiman Marcus, BedBathBeyond, Nordstrom, Dillards and 500+ independents. Mark’s enthusiasm for digital sales was sparked after he launched the first ever nursery brand to offer the d2C sales for John Lewis, tripling their online sales and receiving placement in all 30+ stores.

Mark now lives in NYC, and services bloom’s 10+ e-com channels and all things digital.

Artificial Intelligence and e-commerce Return Fraud prevention: David Speights, Chief Data Scientist, Appriss

How do the latest techniques in machine learning and artificial intelligence improve the detection and prevention of ecommerce fraud, especially in the realm of merchandise returns and refunds? Can an automated system that learns from experience – across many retailers – identify ecommerce situations where you should change your processes?

Learn how this evolution in fraud detection and prevention will generate significantly improved results. In this masterclass, David Speights investigates the problem of online returns, using sophisticated new AI and machine learning technology. The objective of this approach is to provide an automated framework that learns from the experience of prior investigations across many retailers and channels (both ecommerce and brick-and-mortar) to summarize and quickly prevent anomalies that are 1) similar to those that were successfully stopped in the past, or 2) new patterns of fraud which retailers were previously unaware. For example:

  • Customers who are returning too much (more than they purchased) and are hard to locate in the data
  • Employees who may be involved in collusion.
  • Multiple accounts for a person where widespread devious behavior is occurring
  • Customers who are returning to store and are receiving refunds before having to give products over to store staff, then leaving and returning through a different channel.

More about David…

Dr. David Speights is the chief data scientist for Appriss. He has more than 25 years of experience developing and deploying analytical solutions for some of the world’s largest companies. Throughout his career, he has managed massive amounts of data using big data tools. He is responsible for analytical modeling and managing POS data from retailers around the globe for Appriss Retail as well as overseeing the development of analytical models for other Appriss business units. In 2017 he co-authored a book about retail analytics.

Before joining the company in 2000, David was first vice president of Mortgage Credit Risk Modeling at Washington Mutual and chief statistician at HNC Software. He consults on projects within a number of industries. Speights holds a PhD in Biostatistics from the UCLA and has several patents.

MEET THE EXPERTS PANEL

The session sees a number of international asset protection experts, each with their own areas of expertise, sit with tables of ten delegates to give personalised interviews, presentations and to answer questions.

At the end of seven minutes the experts rotate around the room so that everyone gets a chance to meet them and ask them for help with their toughest challenges.

Not to be confused with a procurement fair, where each meeting is actually a sales pitch (not the case with our experts), this session is proving a BIG hit with delegates. “The only complaint we had from delegates the whole day was that the Meet the Experts session should be extended from one hour to two” commented Paul Bessant, Founder of Retail Knowledge.

MASTERCLASS SESSIONS

Nick Markwell, APG Cash Drawer

APG Cash Drawer will explore how retailers can enhance cash visibility through integrated cash management technology. He will provide retail examples of how the SMARTtill™ Solution prevented fraudulent cash transactions at the PoS by monitoring all cash handling activities and identifying the shortages at transaction level, while alerting store management in real-time.

More about Nick…

Nick Markwell brings a wealth of experience in cash management and security solutions within the retail and finance sectors. For the last 15 years, he has worked closely with top retailers, banks and CIT companies in the UK, Europe, Australia and South America and understands the challenges that these organisations face today. Nick has also been involved in many projects with leading industry partners such as TGCS, Fujitsu, Wincor, NCR, G & D etc.

Nick joined APG Cash Drawer in 2014 and is very passionate about helping retailers. Ultimately he aims to increase efficiency and improve the customer experience with new and evolving cash management technologies such as the SMARTtill™ Solution.

“I thought the boldness of the Adidas presence was exactly what I’d like to experience in the future, honest and open information sharing at it’s best! The survey piece delivered by Paul B was nicely positioned and I look forward to its content.”

Attending retailer
Retail Risk – London

“Best expo I have attended in a longtime. Unlike other expo’s Retail Risk was correctly focussed and not in anyway saturated with needless displays.”

Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

“I thought the boldness of the Adidas presence was exactly what I’d like to experience in the future, honest and open information sharing at it’s best! The survey piece delivered by Paul B was nicely positioned and I look forward to its content.”

Attending retailer
Retail Risk – London

“Best expo I have attended in a longtime. Unlike other expo’s Retail Risk was correctly focussed and not in anyway saturated with needless displays.”

Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

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