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Retail Risk – Global Survey: Paul Bessant, Founder, Retail Risk

Be among the first to take part – and benefit from – the Retail Risk – Global Survey. Since 2011 Retail Knowledge’s surveys of retailers primarily in the US, UK and Australia have become an indispensable tool for the industry to benchmark operations and find practical ways to beat fraudsters. Now the survey is going global, real time and widening its remit to cover the risk arena – to produce the most timely, accurate and relevant material ever available on all aspects of retail risk.

Using latest polling technology, the survey canvasses information from delegates at the conference and publishes the results in real time at the event. The material is then compiled into a detailed report.

Artificial Intelligence and Ecommerce Return Fraud Prevention:David Speights, Chief Data Scientist, Appriss

How do the latest techniques in machine learning and artificial intelligence improve the detection and prevention of ecommerce fraud, especially in the realm of merchandise returns and refunds? Can an automated system that learns from experience – across many retailers – identify ecommerce situations where you should change your processes?

Learn how this evolution in fraud detection and prevention will generate significantly improved results. In this masterclass, David Speights investigates the problem of online returns, using sophisticated new AI and machine learning technology. The objective of this approach is to provide an automated framework that learns from the experience of prior investigations across many retailers and channels (both ecommerce and brick-and-mortar) to summarize and quickly prevent anomalies that are 1) similar to those that were successfully stopped in the past, or 2) new patterns of fraud which retailers were previously unaware. For example:

  • Customers who are returning too much (more than they purchased) and are hard to locate in the data
  • Employees who may be involved in collusion.
  • Multiple accounts for a person where widespread devious behavior is occurring
  • Customers who are returning to store and are receiving refunds before having to give products over to store staff, then leaving and returning through a different channel.

More about David…

Dr. David Speights is the chief data scientist for Appriss. He has more than 25 years of experience developing and deploying analytical solutions for some of the world’s largest companies. Throughout his career, he has managed massive amounts of data using big data tools. He is responsible for analytical modeling and managing POS data from retailers around the globe for Appriss Retail as well as overseeing the development of analytical models for other Appriss business units. In 2017 he co-authored a book about retail analytics.

Before joining the company in 2000, David was first vice president of Mortgage Credit Risk Modeling at Washington Mutual and chief statistician at HNC Software. He consults on projects within a number of industries. Speights holds a PhD in Biostatistics from the UCLA and has several patents.

Closing the gap on unknown shrink: Colin Stewart, Director of Asset Protection, Abercrombie & Fitch

With retail and LP budgets coming under increasing scrutiny, Colin will discuss how his team have utilised prescriptive analytics to get closer to what is driving shrink, in the moment, and optimise their approach.

Learn about some of the tools and strategies they have used to apply their resource to to their actual risk; allowing them to be more effective and close the gap on unknown shrink.

More about Colin…

Colin Stewart is the Director of Asset Protection at Abercrombie and Fitch, with responsibility for fifteen Countries in Europe and the Middle East. Colin has oversight over loss prevention, investigations, business continuity and crisis management programs within these markets.

Prior to joining Abercrombie, Colin worked in various security and investigations management roles. Before what you could call modern-day loss prevention existed, he had an opportunity to work with some of the best around on the investigative end of the industry. As Colin mentions, “stomping the sales floors of Oxford Street in the late nineties, before many of the major malls existed exposed me to a range of crime you were unlikely to see anywhere else in Europe at that time”. “Whilst those years were spent on the less strategic, reactive end of the industry, they were tones of fun and gave me an awareness education like no other”. Colin managed the investigative arm of Proact Security Group servicing H&M mainly, but also spent time managing contracts for River Island, Benetton and GAP to name a few.

Colin graduated law school, before spending some time in criminal defense litigation where the allure of LP became too great, and was given an opportunity to help Abercrombie and Fitch develop their asset protection program in Europe.

MASTERCLASS SESSIONS

Nick Markwell, APG Cash Drawer

APG Cash Drawer will explore how retailers can enhance cash visibility through integrated cash management technology. He will provide retail examples of how the SMARTtill™ Solution prevented fraudulent cash transactions at the PoS by monitoring all cash handling activities and identifying the shortages at transaction level, while alerting store management in real-time.

More about Nick…

Nick Markwell brings a wealth of experience in cash management and security solutions within the retail and finance sectors. For the last 15 years, he has worked closely with top retailers, banks and CIT companies in the UK, Europe, Australia and South America and understands the challenges that these organisations face today. Nick has also been involved in many projects with leading industry partners such as TGCS, Fujitsu, Wincor, NCR, G & D etc.

Nick joined APG Cash Drawer in 2014 and is very passionate about helping retailers. Ultimately he aims to increase efficiency and improve the customer experience with new and evolving cash management technologies such as the SMARTtill™ Solution.

“I thought the boldness of the Adidas presence was exactly what I’d like to experience in the future, honest and open information sharing at it’s best! The survey piece delivered by Paul B was nicely positioned and I look forward to its content.”

Attending retailer
Retail Risk – London

“Best expo I have attended in a longtime. Unlike other expo’s Retail Risk was correctly focussed and not in anyway saturated with needless displays.”

Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

“I thought the boldness of the Adidas presence was exactly what I’d like to experience in the future, honest and open information sharing at it’s best! The survey piece delivered by Paul B was nicely positioned and I look forward to its content.”

Attending retailer
Retail Risk – London

“Best expo I have attended in a longtime. Unlike other expo’s Retail Risk was correctly focussed and not in anyway saturated with needless displays.”

Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

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