EXCLUSIVE SPEAKERS THIS YEAR AT RETAIL RISK – LONDON
We are delighted to announce that at this year’s Retail Risk – London conference, we will feature keynote presentations from some very influential individuals.
An introduction from our Chair: Gary Tattersall, Head of Asset Protection & Risk Management, Jack Wills
It is my pleasure to introduce myself as this year’s Chair for a very special conference indeed, because we will be co-hosting the conference with the launch of eRisk this year.
More about Gary…
Gary Tattersall is the Head of Asset Protection & Risk Management at Jack Wills, leading the Loss Prevention, Brand Protection, Inventory Control and Health & Safety Teams. Since joining Jack Wills just over three years ago, Gary has been responsible for introducing numerous policies and procedures, providing solutions to reduce loss and mitigate risk globally across the business.
From the iconic British university towns of Oxford and Cambridge, to the Ivy League campuses of Harvard and Yale, to the bright lights of Hong Kong, Jack Wills continues to travels the globe, proudly planting the Union Jack in new territories, most recently opening stores in Macau and Singapore.
Gary’s strategic vision and pragmatic approach to Risk Management has been key in driving improvements and efficiencies throughout the business. Using his knowledge of the electronic industry and willingness to utilise new innovative technology on the market, Gary puts his team and Jack Wills as front runners using new exciting security initiatives.
New Digital Identity laws will affect all retailers around the world in the next two years: Dr Clare Sullivan, the Law Centre, Georgetown University
The new laws will have “massive implications” for retailers, and yet few have even heard about it! The challenges are NOT hypothetical – international law has already been changed and the practical implications will soon be felt by all retailers around the globe. And yet, despite the MASSIVE implications for all retailers and how they store data about their customers, most are completely unaware of the significant obligations they will have to meet regarding customers’ digital information within the next two years.
More about Clare…
Dr Clare Sullivan, the Law Centre, Georgetown University is a world authority on Digital Identity. In her unmissable lecture, Dr Clare explains how, within the next two years ALL retailers will have to fundamentally review their processes around customer information and store cards, because “damage” to a person’s Digital Identity will result in retailers facing the threat of imprisonment or damages calculated with reference to the standing of the individuals adjudged to have been wronged – worrying for all retailers, but terrifying for those dealing with high net worth individuals.
The most frequently heard description after delegates heard this presentation, first presented at Retail Risk – New York, was “mind-blowing!”
KEYNOTE PRESENTATION: The challenges of delivering security in a dynamic branded environment: Corin Dennison, Director Legal & Compliance (Global Investigations), adidas Group
There’s a delicate balance to be struck, ensuring security and protecting the brand, Corin believes. His insight and experience of tackling crime and protecting business for a brand that has successfully rolled out over 230 new stores in the last 12 months is immensely valuable to any retailer, especially those operating in a fast changing environment. In his presentation he focuses on:
- Stakeholder engagement and collaboration
- Innovation and alignment to your brand
- Added value and ROI
Breaking the silence on Pharma: Luke Hudman, Group Loss Prevention Manager, Celesio UK
As Group Loss Prevention Manager for Celesio UK, Luke Hudman has unique insight into the challenges faced by Pharmaceutical Loss Prevention teams working with other vital partnerships. Luke explores the financial implications of government cuts in pharmacy funding and what it means for LP teams. What additional measures are being investigated to reduce shrinkage? He also looks at what it means when drugs go missing and the degree of co-operation required with regulatory and healthcare bodies as well as manufacturers and the police. Luke calls for greater sharing and co-operation both within the pharma sector and with wider retail – and considers how this can be achieved.
Predicting the future at GAME: John Low, Senior Risk and Health & Safety Manager, Game Retail Ltd
The UK’s leading omni-channel specialist retailer of video games GAME are constantly innovating and developing the way they bring gaming to their customers. Digital product can be purchased in every sales channel and also exchanged, returned, refunded or cancelled in all channels. The purchase is immediate, irrespective of sales channel, and there are a multitude of payment options provided to customers from national retailers. There is no delivery lag time as the code is delivered instantaneously in the media method desired by the customer.
In the context of this dynamic customer offering, John will discuss the typology of loss and risk in relation to supplier and regulatory expectations and loss experience with the immediacy of time, payment options used, delivery method, returns and refunds. He will furthermore consider Omni channel control options and how a predictive loss solution methodology represents the way forward.
More about John…
John heads up the risk and health and safety teams for the UK national high street chain Game Retail Ltd, where over the last ten years he has held senior operational and risk management positions. His wide ranging responsibilities include all the risk functions including, Loss Prevention, Multi-Channel Fraud Payments, Enterprise Risk Management (ERM), Health & Safety and Insurance.
John has a strong and diverse retail background having previously worked for a number of UK big retail brands including the Co-operative Group (food) in senior operational roles and the retail management section of Bass. He is also currently a member of the Institute of Risk management (IRM).
At Game Retail Ltd the aim is to deliver an innovative approach to loss prevention to deliver and provide an Omni channel solution that is in a restless and constant state of innovative development, providing first class service to the business with touch points in every element of business controls and recognises the correlation of risks across the sales channels and the loss typology.
The Fabric of Jack; harmonising ethical trade and brand protection within Risk Management: Steph Green, Brand, Ethical & Compliance Officer, Jack Wills and Marie McMorrow, Partner at HGF Limited EU Patent and Trade Mark Attorneys and HGF Law LLP, Solicitors
In this presentation, Steph Green discusses Jack Wills’ business ethos and its ‘Fabric of Jack’ campaign, the business strategy to move from a traditional ethical trade role under purchasing to the position within Risk Management – and how this links in with the Brand Protection and Legal elements of the role with the support of Marie McMorrow and her team at HGF Law.
The question of what risk management means in modern business has developed to become so much more than a loss prevention occupation: with the rise in counterfeit goods, intellectual property actions, public image damage and developing global crises posing an ongoing threat. Steph explores how this role both fits within ‘Risk’ and how a measured approach to ethical trade can provide a wider benefit to business including coverage of the legislative framework building around ethical trading, public image damage and overriding corporate responsibility.
As Brand, Ethical and Compliance Officer for Jack Wills, Steph works within the Asset Protection and Risk Management Team. Having studied Law and built a background in brand operations both in the UK and internationally, Steph has a broad knowledge of the retail sector and a respect for the challenges faced within businesses to achieve the end goal in consumer protection and service delivery.
This role expands the remit of the Asset Protection and Risk Management Team beyond the traditional parameters of loss management and into a wider consideration of business risk globally. Working cross-functionally is essential in this role to ensure the business ethical strategy exists in compliance with legal and brand protection needs, to be ahead in research of developing situations and maintain engagement with key stakeholders.
World Premier: EXCLUSIVE to Retail Risk – London A (digital) Whodunnit – solving crime in the 21st century: Skip Myers, Director of Loss Prevention/Risk Strategy, Microcenter
In an approach which has already received accolades from law enforcement and security professionals from around the globe, Skip utilises time-proven investigative techniques to unravel complicated fraud cases we face in the 21st century. This includes using a “crime scene” mentality when investigating credit card fraud and chargebacks. Viewing cyber fraud as a “digital crime scene” will change the way you view the virtual evidence and maximize your chances for solving the offense and reducing chargebacks.
“Digital crime is just a human crime… online. So often problems are left unresolved simply because the approach of an investigator needs to be realigned to the digital environment. However, once investigators understand this new approach they can use their existing skill sets, with minor tweaks, to get far, far better results than they have previously.”
In this presentation, which precedes the publication of Skip’s new book, How to Investigate the [digital] Crime Scene, Skip will explain how this approach has been used to deal with and reduce CNP fraud and chargebacks with great success within his organization, Micro Center. This presentation provides practical tools that you can take away and apply in your business the very next day.
More about Skip…
Skip Myers is the Director of Loss Prevention/Risk Strategy for Micro Center/Micro Electronics, Inc., a leading computer and electronics retailer with both e-commerce and brick and mortar locations throughout the US. Skip’s experience spans over 30 years across law enforcement, fraud investigations, retail loss prevention, crime prevention, emergency preparedness, EAS security, e-commerce risk strategy and on-line fraud prevention. Skip is focused on building strategic partnerships and developing loss prevention, e-commerce fraud and risk programs. He has successfully led teams to investigate complex cases and reduced inventory shrink and charge-backs related to card-not-present fraud while prosecuting offenders, and increasing on-line revenue. Skip is actively involved with industry events as a speaker and contributor to articles covering a range of topics that include, “How to Ruin a Bad Guy’s Day.”
Launching the Retail Risk – Global Risk Survey: Paul Bessant, Founder, Retail Knowledge
Since 2011 retailers have come to rely on the Retail Fraud Survey as the best way to benchmark their own operations and find practical ways to meet the constantly emerging challenges that they, and their competitors, must face. Building on the success of the last six years, the Retail Risk – Global Risk Survey now takes the best aspects of previous national surveys and adds immeasurably to them. Using latest technology, the survey canvasses information from attendees at Retail Risk conferences globally and publishes the results in real time at the event. The material is then compiled into a detailed report comprising the most up to date, interactive, current, accurate and relevant material ever produced.
Understanding data protection – a briefing using retail scenarios from the ICO: Richard Nevinson, Senior Policy Officer, Strategic Liaison, ICO
The Chairman’s Interview: Retailers and the Police: cooperation today, and in the future?
Geoff Zeidler – BSIA Police and Security Initiative
DeviceRecon and its role in stopping fraud ahead of time: Wesley Kading, Simility
Stop the fraudulent behaviour at its root – the fraudster’s device. Device Recon assesses the fraud risk of a device based on its behaviour and characteristics, even when fraudsters go to great lengths to hide them.
In this masterclass Wesley looks at the role of Device Recon (next generation fingerprinting) and its role in stopping fraud ahead of time, as well as the evolution of that particular technology.