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London speakers

The Journey from Loss prevention to Risk & Sustainability at the Cotton On Group: Lee Golding – Operational Risk Manager, Asia & UK, the Cotton On Group

PRESENTATIONROUND TABLE DISCUSSION

The retail world is changing and at the Cotton On Group the Loss Prevention function has also evolved: moving from a core Loss Prevention function to a wider function of Risk & Sustainability incorporating Health & Safety, Commercial Risk, Inventory Risk, Ethical Sourcing, product compliance and sustainability under one umbrella. Core KPIs are moving away from shrinkage with a focus on Inventory accuracy, ethical sourcing and product compliance.

More about Lee…

Lee has over 19 years experience in the retail and distribution Loss Prevention and risk industry holding roles in the UK, Middle East, North Africa and Asia.

Currently Lee holds the position of Operational Risk Manager for the Cotton On Group responsible for the Retail and Distribution Risk teams and managing the Health & Safety, Inventory Risk and Regulatory Compliance strategy for the Cotton On Group in Asia and the UK.

Lee has been the Chair of the first two Retail Risk conferences in Singapore.

Why do employees steal?: Terry Streather, Director & Head of Training, Oakwood Training

PRESENTATIONROUND TABLE DISCUSSION

In this presentation Terry will explore some of the causes behind internal theft, why it is a growing problem, and in particular the links with mental health of employees. By understanding some of the motivations behind employee theft he also offers strategies to help reduce its occurrence.

About Terry…

Terry is a Director and Head of Training at Oakwood Training. He’s a Mental Health and Personal Safety expert, with extensive experience as both a frontline practitioner and trainer.

He is helping some of the UK’s largest retailers look after the Mental Wellbeing and Personal Safety of their staff.

Terry is in demand as a consultant and is a dynamic and engaging speaker at national conferences and events.

As a former frontline Officer and Supervisor in the Police he has first-hand experience of managing personal crisis, both from members of the public and staff.

He understands that our health and the way we feel has a huge impact on the way we behave, the decisions we make and our productivity. He is passionate about helping organisations create a safer, healthier workplace, by placing wellbeing at the very core of what they do. Not only because it’s the right thing to do, but because it makes good business sense. Happy, safe employees make better employees.

When he’s not teaching or speaking Terry spends much of his time running around after his 8 and 5 year old children (quite literally on a Sunday morning when he tries to keep up with them at Junior Park Run!).

A focus on leisure and hospitality – LP culture and challenges

PANEL DISCUSSION

Retail and leisure/hospitality share many LP challenges. How can retail, leisure and hospitality learn from each other in the Risk arena? Topics under discussion will include:
  • How does the LP culture differ in leisure and hospitality compared to retail?
  • How do the LP challenges within the leisure and hospitality sector vary to those of retail?
  • Are the challenges actually different?
  • What are the LP challenges?
  • What systems are used within leisure and hospitality that make the challenges more difficult?
  • How do the labour models within leisure and hospitality impact the LP challenges?
  • Compliance challenges: What makes compliance harder if anything?

 

Panellists

Steve Wilkinson – Head of Investigations EMEA and Global Lead on human trafficking investigations, Marriott International

Steve served in the Metropolitan Police Service (MPS) for 32 years, all operational, combatting international organised crime including the trafficking of drugs, guns and people as well as murder, rape and kidnap. Steve headed the New Scotland Yard human trafficking team and was an advisor to the United Nations Office on Drugs & Crime on human trafficking and specialist Police investigative  techniques. On leaving the MPS Steve was Head of Investigations and Security (and deputy MLRO) at Harrods before joining Marriott International where he is Head of Investigations EMEA and Global Lead on human trafficking investigations. Steve is a member of the UK Law and Policy Forum on human trafficking, an adviser to the UK Security Expo and a member of a number of Security/Investigation organisations.

eBay’s Global Asset Protection – building on retail partnerships: Alicja Smardz – Asset Protection Investigator, eBay

PRESENTATIONROUND TABLE DISCUSSION

In this presentation Alicja will share information about eBay’s Global Asset Protection (GAP), what it does and how the business model impacts on criminal investigation. She demonstrates how eBay’s approach differs from a traditional retail perspective, using case studies. She then goes on to consider how eBay is working with retailers currently, and future partnership plans.

More about Alicja…

Alicja Smardz has been with eBay for eleven years, on the Global Asset Protection team for nine of those years. She is responsible for eBay’s relationships with retailers and tackling the issue of stolen items.

Contemplating the end of cash as a payment method: Louis Fouché – Profit Protection and Internal Controls, EAT

PRESENTATIONROUND TABLE DISCUSSION

 

Mental health and Loss Prevention – dealing with some common scenarios: Led by Terry Streather, Director & Head of Training, Oakwood Training

PRESENTATIONROUND TABLE DISCUSSION

Following on from his presentation on LP and mental health, Terry will lead a round table discussion that will explore the topic further. He will consider some increasingly common scenarios that occur within the employee theft situation, and how best to handle them.  For instance, what happens if during the interview following a theft, the employee discloses diagnosed depression and produces a doctor’s note? Terry will use case law and best practice to explore how best to handle this situation, leaving participants with a clear understanding of their options. 

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Attending retailer
Retail Risk – London

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Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

“I thought the boldness of the Adidas presence was exactly what I’d like to experience in the future, honest and open information sharing at it’s best! The survey piece delivered by Paul B was nicely positioned and I look forward to its content.”

Attending retailer
Retail Risk – London

“Best expo I have attended in a longtime. Unlike other expo’s Retail Risk was correctly focussed and not in anyway saturated with needless displays.”

Attending retailer
Retail Risk – London

“Yet another informative and insightful day provided by the Retail Risk team. Thought the ability to interact and ask questions of the presenters via our smartphones worked really well.”

Attending retailer
Retail Risk – London

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