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We are delighted to announce that at this year’s Retail Risk – Toronto conference, we will feature keynote presentations from some very influential individuals.
An introduction from our Chair: Rui Rodriguez, National Director Asset Protection, Holt Renfrew
Welcome to Retail Risk – Toronto 2017.

It is my pleasure to introduce myself as this year’s Chair for the very first year of Retail Risk – Toronto.

About Rui…

An accomplished bilingual Loss Prevention & Security Executive with over 20 years of progressive experience within fast paced global Retail organizations, operating in multiple streams of business including retail store fronts, Online and Distribution network. Proven performance in linking corporate vision with department deliverables through empowerment and development of people and programs and utilizing process and technology to deliver best in class results and regularly achieving or exceeding results, reducing risk and improving the profitability of the organization.

A strong motivator known within the industry for effective leadership and innovative thinking with a strong ability for building effective teams and sustainable programs, together with a corporate focus and results driven attitude.

The challenges of delivering security in a dynamic branded environment: Corin Dennison, Director Legal & Compliance (Global Investigations), adidas Group

There’s a delicate balance to be struck, ensuring security and protecting the brand, Corin believes. His insight and experience of tackling crime and protecting business for a brand that has successfully rolled out over 230 new stores in the last 12 months is immensely valuable to any retailer, especially those operating in a fast changing environment. In his presentation he focuses on:

  • Stakeholder engagement and collaboration
  • Innovation and alignment to your brand
  • Added value and ROI

More about Corin…

With over 24 yrs experience within the law enforcement / security arena, Corin served for 19 yrs within the UK Police Service as a Detective, specializing in all areas of major crime including Counter Terrorism, with secondments to the National Football Intelligence Unit and the Foreign Office training Iraqi Police Personnel in the Middle East. Corin held the position of Global Corporate Investigations Manager for Burberry Ltd moving to adidas Group in 2013 taking up the position of Senior Manager Global Investigations. Corin has responsibility for all aspects of investigation management within the adidas Group, overseeing a retail estate of 2800 stores and corporate locations and supporting the Compliance Framework within the Group. Corin regularly presents as a subject matter expert on corporate security and holds the CPP qualification from ASIS International.

Canadian eCommerce: the future of fraud and payment transactions: Patrick Brophy, eCommerce Specialist, Moneris

The evolution of fraud is anything but predictable. It’s a careful game of cat-and-mouse, where merchants must remain vigilant and able to pivot with the changing landscape in order to –and without fail- provide a frictionless payment experience for their merchants.  Payment Processors are on the front lines of this constant battle against fraud and friction, anticipating trends and developing tools that ensure success across entire platform with special attention paid to the Canadian eCommerce ecosystem.

The changing landscape of ORC – ‘Digitized’: Ron Kornblum, Director, Corporate Security, Loblaw Companies Limited

Organized Retail Crime costs Canadian businesses an estimated $4-5 Billion a year in losses and is projected to be as high as $40 Billion in North America. Growing at a rate of over 10% per year, how do businesses keep up? How do we, as Loss Prevention leaders, align our messaging to the executive teams in a manner that illustrates the significance of this trend? Apprehensions and physical deterrents are no longer enough on their own. Strategy and process are key!

More about Ron…

Ron Kornblum has worked in the Loss Prevention sector for over 24 years. Ron has held the role of Loss Prevention Manager with the Hudson Bay Company, Regional Director, Loss Prevention with Indigo Books and Music, National Loss Prevention Manager with Old Navy, Director, Loss Prevention and Corporate Security with Walmart Canada and currently works in the capacity of Director, Corporate Security for Loblaw Companies Limited.

Ron has completed studies in Law and Security with Sheridan College, Cyberspace Security with Georgian College and has acquired certification as a Certified Forensic Interviewer (CFI), Certified Fraud Examiner (CFE) and most recently Ron has achieved Black Belt status in Lean Six Sigma with Schulich School of Business.

Man vs Machines in the world of fraud: Nick Walker, Commercial Director, The ai Corporation

In this session, Nick will consider how machine learning can offer benefits in both reducing fraud losses and increasing acceptance in all channels – without the need for expensive infrastructure.

Does your business struggle with manual fraud monitoring of increasingly complex payment channels? Nick will discuss the field of Behavioural Economics in relation to the management of Fraud, and consider how innovative technology can assist a manual approach. He will answer the common myths of machine learning and show how it can be utilised with big data to deliver outstanding business benefit.

In addition, Nick will cover some of the latest emerging global fraud trends in the retail industry and discuss how these are relevant to the Asia Pacific region.

ai has a long and exciting heritage as one of the world’s leading companies in fraud and risk management. Their expertise has been leveraged by organisations worldwide to enrich, protect and grow their businesses.

More about Nick…

Nick’s began working life in the Royal Navy where he served on HMS Leander and HMS Ark Royal, working on communication and weapon systems. This gave him a solid grounding in work ethics that are still with him today; working smart, hard and giving the absolute best he can, while always striving to do better. After the Navy Nick studied Electronic Engineering, while working for an EPOS developer and manufacturer,  he was ‘hands-on’ developing some of the early EFT and POS machines that were deployed to retail fuel stations around the world.

Nick started out as a ‘techie’, then had a great opportunity to grow his skills within a business that he set up, operated and then managed various departments; development, project management, customer services, manufacturing, sales and business development. Nick then joined the senior management team, taking the business to a full listing on the London Stock Exchange. That experience put him in good stead for his next career step, joining Retail Decisions (ReD), where he was very much involved in developing the business from a UK only, one product business into a leading global fraud detection, fuel card and payment solution provider. Nick’s time at ReD included running various types of operations, covering fraud prevention, payments and fuel cards around the world, including South Africa (his home for many years), China, USA, Australia and LATAM, some of whom he now works with at ai.

At ai, as one of the commercial directors, Nick is responsible for business development in The America’s. This includes working directly with financial institutions and leading merchants, as well as developing new partner channels

The new live and interactive Global Risk Survey comes to Toronto: Paul Bessant, founder, Retail Knowledge

Be among the first to take part – and benefit from – the Survey. Since 2011 Retail Knowledge’s surveys of retailers primarily in the US, UK and Australia have become an indispensable tool for the industry to benchmark operations and find practical ways to beat fraudsters. Now the survey is going global, real time and widening its remit to cover the risk arena – to produce the most timely, accurate and relevant material ever available on all aspects of retail risk.

Using latest polling technology, the survey canvasses information from delegates at the conference and  publishes the results in real time at the event. The material is then compiled into a detailed report.

How data has become the single biggest risk to large retailers: Tony Sales, former criminal mastermind

Data is the raw material from which businesses build their offerings. Now Tony Sales, the man formerly known as “Britain’s Greatest Fraudster,” explains how eTheft is going to destroy some of the very businesses it helped to create.

If an armed robber walked into your business and demanded that you “hand over the cash,” you can readily appreciate the motive. However, these days a villain is more likely to hold a gun to your head and give you a USB stick to put into your computer. In a bank raid the robbers would probably leave the cash. The eTheft offers a far bigger payoff and for less hassle…

Cash is easy to trace, bulky to move, and inevitably raises questions when used in large amounts. Data, on the other hand, can be traded internationally at the touch of a button, converted into untraceable digital currency and spent anywhere in the world. But the loss of the data is only the start of a nightmare scenario too easily imagined by many businesses following an eTheft…

New international legislation enshrines every person’s inalienable right to a digital identity. Companies suffering a data breach can expect fines by the Courts of up to 4% of company turnover. And the owners of those identities will also be able to claim damages for infringement of their intellectual property rights. Large, class actions are inevitable. And even that is not the end of it.

Worst of all will be the brand-crippling adverse publicity, that goes on for months or even years, around how the loss occurred, the claims being filed, the hearings and the damages being awarded. It is easy to see why data, whilst vital to a modern business is also potentially a greater liability than any other threat you care to name.

Tony Sales is widely considered to be one of the finest criminal masterminds in the world. As an active criminal, he ran a gang of fifty villains and allegedly stole over €30,000,000 from financial institutions. He was nicknamed “Britain’s Greatest Fraudster” by the Press. He is a global expert on eTheft.

The methods he uses are not theoretical. Working with large businesses he actually “steals” their data and then shows them how to stop it happening again. Over two years ago he coined the phrase “data is the new cash” warning business of the crisis that was in their midst. A crisis that is looming ever larger on the horizon…

“Businesses are walking about with their eyes closed. Typically, just the personnel data in the HR department of any large organisation is worth about €1,000,000 on the dark web, never mind the customer data! Anyone with access can sell it without ever downloading it or removing it from the office. If risk managers understood that they would take much better care of it! And with the new fines and law suits that business will get if they suffer a data breach, you’re going to see brands being destroyed, it is inevitable.”

In his ground-breaking presentation Tony Sales explains how he selects eTheft targets, shares real footage of him breaching the data and physical security of some of the most sensitive businesses imaginable and demonstrates what data he routinely manages to get. He then shows how a criminal monetarises the data.

Tony will share his insights into what businesses should do to protect their data from eTheft, their businesses from legal actions in the courts and their brands from losing the trust of their customers.

If your business stores data – and what modern business does not – this is an utterly, utterly unmissable presentation given by a uniquely qualified person.

More about Tony…

Once dubbed ‘Britain’s Greatest Fraudster’ by the UK media, Tony Sales is now a reformed character using insider knowledge to help UK retailers fight back against targeted retail fraud attacks. He specialises in ID Fraud, Credit card Fraud, Bank Fraud and Internet Fraud.

Once dubbed ‘Britain’s Greatest Fraudster’ by the UK media, Tony Sales is now a reformed character using insider knowledge to help UK retailers fight back against targeted retail fraud attacks. He specialises in ID Fraud, Credit card Fraud, Bank Fraud and Internet Fraud.

“As a fraudster I was always able to think outside the box. Making the most of my specialist fraud expertise, now I have made a career working alongside retailers to combat retail fraud.” Offering unique insights into the workings of the criminal mind, Tony Sales works with government, banking, insurance and retail internationally to tackle the threat of Organised Retail Crime.

Digital Disruption and the shape of Risk to come: Lee Jeyes, Director Loss Prevention, Walmart Canada

eCommerce, omnichannel and mobile have transformed the retail environment and the concept of risk. But this is just the start… Lee looks at what it means to win the future of retail and how risk and LP is changing.

More about Lee…

Lee Jeyes is a young professional with a passion for Technology and Innovation. An introverted millennial with an impressive depth of experience across Operations, E-commerce, Innovation and Loss Prevention.

Lee was the youngest store manager in Two countries for the world’s biggest retailer and has had an accelerated career within Retail.

Unified security can help retailers tap into new efficiencies: Carl Boutet, Commercial Lead – Retail, Genetec

Genetec will be connecting with the audience to discuss some of the trends we’re seeing with our retail customers, both from a loss prevention/asset protection and from a marketing and operations perspective. We’ll focus on trends and challenges in the industry, as well as how unified security (access control, video surveillance, analytics, POS integration, investigation management) alongside insights-based decision making can help retailers tap into new efficiencies and help them achieve their outcomes.

Invented in Toronto: the intelligent tag: Sheila Barry, Inventor sustainable packaging, Glen Garner, Inventor of RFID/EAS tags, Michael Garner, Intelligence with RFID & CEO, Retailers Advantage

In this masterclass, inventors and developers of the new reusable intelligent A3 tag – Sheila Barry, Michael Garner and Glen Garner demonstrate how the tag reduces theft and improves customer experience/increases sales.  They share the results of trialling the tag at Macys by the University of Florida.

The A3 patented tag supersedes major EAS companies whose tags can be defeated by simple hooks and magnets purchased online, say its inventors. In this session they will look at the issues surrounding poor inventory control and management, and explore the capabilities of the A3 tag:

  • How intelligence is added to the A3 tag and the new Stplus1 (upgrading sensormatic tags with backward compatible detacher)
  • How they work with the new seamless technology portrayed in the market place
  • Backward compatibility
  • Hands on, touch and feel and learn.
Pitfalls & progress – an eCommerce Fraud Manager’s Guide: Greg Coles, Electronics eCommerce Fraud Expert, Coles Consulting

In an ever-changing ecosystem of eCommerce, Fraud Managers are on the frontlines. Their decisions and ability to predict and adapt will determine if their company excels or struggles. With 20+ years of experience in Canadian eCommerce, industry expert Greg Coles will bring merchants up to speed on the past, present, and future of fraud trends and how to prepare for them to change – once again.

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