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Our outstanding line up of speakers at Retail Risk – Stockholm features global leaders in retail risk and loss prevention.

An introduction from our Chair: Paul Bessant, Retail Knowledge
Welcome to Retail Risk – Stockholm 2017.

It is my pleasure to introduce myself as this year’s Chair for the inaugural Retail Risk – Stockholm conference.


Protect your customers and business from today’s threats – the latest best practice: Erik Jerker Engstrand, CEO and Founder, SAFE Shopping Centers Group

How can shopping centres be better protected? Erik considers how retailers can navigate the uncertainty of new threats and the challenges that lie ahead. He also reviews the risk landscape in a shopping centre environment and the effect on business if terror strikes.


The new live and interactive Global Risk Survey comes to Stockholm: Paul Bessant, founder, Retail Knowledge

Be among the first to take part – and benefit from – the Survey. Since 2011 Retail Knowledge’s surveys of retailers primarily in the US, UK and Australia have become an indispensable tool for the industry to benchmark operations and find practical ways to beat fraudsters. Now the survey is going global, real time and widening its remit to cover the risk arena – to produce the most timely, accurate and relevant material ever available on all aspects of retail risk.

Using latest polling technology, the survey canvasses information from delegates at the conference and  publishes the results in real time at the event. The material is then compiled into a detailed report.

How data has become the single biggest risk to large retailers: Tony Sales, former criminal mastermind

Data is the raw material from which businesses build their offerings. Now Tony Sales, the man formerly known as “Britain’s Greatest Fraudster,” explains how eTheft is going to destroy some of the very businesses it helped to create.

If an armed robber walked into your business and demanded that you “hand over the cash,” you can readily appreciate the motive. However, these days a villain is more likely to hold a gun to your head and give you a USB stick to put into your computer. In a bank raid the robbers would probably leave the cash. The eTheft offers a far bigger payoff and for less hassle…

Cash is easy to trace, bulky to move, and inevitably raises questions when used in large amounts. Data, on the other hand, can be traded internationally at the touch of a button, converted into untraceable digital currency and spent anywhere in the world. But the loss of the data is only the start of a nightmare scenario too easily imagined by many businesses following an eTheft…

New international legislation enshrines every person’s inalienable right to a digital identity. Companies suffering a data breach can expect fines by the Courts of up to 4% of company turnover. And the owners of those identities will also be able to claim damages for infringement of their intellectual property rights. Large, class actions are inevitable. And even that is not the end of it.

Worst of all will be the brand-crippling adverse publicity, that goes on for months or even years, around how the loss occurred, the claims being filed, the hearings and the damages being awarded. It is easy to see why data, whilst vital to a modern business is also potentially a greater liability than any other threat you care to name.

Tony Sales is widely considered to be one of the finest criminal masterminds in the world. As an active criminal, he ran a gang of fifty villains and allegedly stole over €30,000,000 from financial institutions. He was nicknamed “Britain’s Greatest Fraudster” by the Press. He is a global expert on eTheft.

The methods he uses are not theoretical. Working with large businesses he actually “steals” their data and then shows them how to stop it happening again. Over two years ago he coined the phrase “data is the new cash” warning business of the crisis that was in their midst. A crisis that is looming ever larger on the horizon…

“Businesses are walking about with their eyes closed. Typically, just the personnel data in the HR department of any large organisation is worth about €1,000,000 on the dark web, never mind the customer data! Anyone with access can sell it without ever downloading it or removing it from the office. If risk managers understood that they would take much better care of it! And with the new fines and law suits that business will get if they suffer a data breach, you’re going to see brands being destroyed, it is inevitable.”

In his ground-breaking presentation Tony Sales explains how he selects eTheft targets, shares real footage of him breaching the data and physical security of some of the most sensitive businesses imaginable and demonstrates what data he routinely manages to get. He then shows how a criminal monetarises the data.

Tony will share his insights into what businesses should do to protect their data from eTheft, their businesses from legal actions in the courts and their brands from losing the trust of their customers.

If your business stores data – and what modern business does not – this is an utterly, utterly unmissable presentation given by a uniquely qualified person.

More about Tony…

Once dubbed ‘Britain’s Greatest Fraudster’ by the UK media, Tony Sales is now a reformed character using insider knowledge to help UK retailers fight back against targeted retail fraud attacks. He specialises in ID Fraud, Credit card Fraud, Bank Fraud and Internet Fraud.

Once dubbed ‘Britain’s Greatest Fraudster’ by the UK media, Tony Sales is now a reformed character using insider knowledge to help UK retailers fight back against targeted retail fraud attacks. He specialises in ID Fraud, Credit card Fraud, Bank Fraud and Internet Fraud.

“As a fraudster I was always able to think outside the box. Making the most of my specialist fraud expertise, now I have made a career working alongside retailers to combat retail fraud.” Offering unique insights into the workings of the criminal mind, Tony Sales works with government, banking, insurance and retail internationally to tackle the threat of Organised Retail Crime.

Panel discussion: What keeps Scandinavian Risk and LP executives awake at night? The challenges – and the solutions

Panelists for this discussion include:

Erik Jerker Engstrand, CEO and Founder at SAFE ShoppingCenters Group



Fredrik Malmström, Legal, Risk and Compliance Manager, Novamedia Sverige AB

Creating the intelligent High Street: Andy Martin, Business Development Manager, Axis Communications

Customers are changing quickly, and retailers need to adjust their customer experience model to serve new customers with new expectations. This new breed of customers includes the all-important millennial generation, 20 million customers who have been raised online, have had smartphones since childhood, and have low tolerance for obsolete processes getting in the way of their shopping pleasure.  How will this change the risk profile of retailing and can Loss Prevention Professionals meet these challenges.  Andy Martin will discuss some of the global trends using video analytics to measure and improve the real time shopping experience, and to provide improved loss prevention.

More about Andy…

Andy Martin joined Axis after spending 25 years in retail with a variety of major brands including DSGi, HMV, Fopp and Morrisons. He also owned and ran his own business in the retail sector and this experience of managing retailer expectations has proved valuable. Having worked in security, loss prevention, operations and logistics roles Andy brings a broad range of experience and provides Axis with a real insight into the retail segment and the challenges and solution requirements.

How to connect the dots and become a business enabler as a Risk Manager: Fredrik Malmström, Legal, Risk and Compliance Manager, Novamedia Sverige AB

Why are today’s Risk and Security professionals not in the room when the big discussions are happening, but always when something has gone wrong? Why do we meet resistance when we are trying to implement something WE know will add value to the organisation, but no one else seems to see? There are no easy or quick answers to the two above questions, Fredrik says, but he shares his perspective and insights gained from his global retail experience.

More about Fredrik…

Fredrik heads up the new legal, risk and compliance department at Novamedia Sverige where he is developing and implementing the GRC concept together with a team of risk and legal managers, reporting to the board. He developed a career in Retail Risk at Reitan Sweden where he was responsible for health, security, safety, loss prevention and environmental issues in the company.

He then moved to IKEA DOM and TORG where he progressed to becoming Head of the Risk and Compliance for RU and the CIS countries, before returning to Sweden to take up his current position.

Making a difference to losses online – an extended interactive session: Andrew Wainwright, Fraud Risk Manager, Express Gifts

In a highly information and non-technical two-part session Andrew will share his winning strategies on managing online fraud before opening the session up to general discussion in which delegates can share their own best practice.

‘The geeks shall inherit the earth’: in the presentation part of the session Andrew will begin by looking at the challenges of online retail, the evolution of fraud and the way forward, before moving on to:

  • The defence model
  • The response plan and the creation of an angry customer
  • The IT crowd

Andrew will then invite retailers to share their own successes in making a difference to losses online.

Participants will leave with a list of simple, cheap and effective changes that they can make or suggest for their online business – plus a better understanding of best practice across a number of leading UK retailers.

What fraudsters are up to and what you can do about it: Brook Pietsch, Sales Director EMEA, International Sales, Kount, Inc.

Fraudsters are always changing their tactics, networking with new criminals, spreading across the globe and developing new tools to steal from online merchants. We’ll look at what fraudsters are up to and how you can detect, deter and prevent fraud from hurting your business.


Getting More from your LP Solution: Matthew Dunn, Senior Solution Consultant, Oracle Retail & Steve Lakin, Industry Specialist, OLR

Are you getting the most from your LP analytics platform?  Listen to how XBRi from Oracle and their partnership with OLR can refresh and improve your investigative process ensuring that you are getting maximum return on investment – now and into the future.

More about Matthew…

Matthew has over 18 years’ experience within F&B and Retail with the last 10 specifically focussed on loss prevention analytics. Working in partnership with global leaders in their industry to provide second to none loss prevention solutions, recent projects include Adidas, Hilton Hotels, Starbucks, VF Corporation, Truworths, Cortefiel, Atlantis Dubai, Landmark and Al Tayer.

More about Steve…

Steve has more than 18 years experience in IT, with the past 9 years being solely dedicated to the implementation of XBR solutions. He brings the best of both the technical side of the XBR application and the practical side of LP together. Many implementers are technically skilled, but Steve’s functional knowledge of LP practices allows him to strategically consider client requirements and processes while making technical decisions. Steve has a proven record of delivering solutions on time, helping clients achieve the fastest ROI possible through reduced shrink.


How to capitalise on your security investment with smart use of video: Martyn Ryder, VP Sales & Marketing, Morphean

How can retailers capitalise on their security investment with a smart and business oriented use of video cameras? Martyn explores how the use of the ‘Cloud’ and camera technology can add value to your security investment and how as a loss prevention manager you can gain sponsorship from other areas of the business to invest in surveillance cameras and take benefit from the data available. Martyn will also present a video case study of a cosmetics retailer in France employing Morphean technology.

More about Martyn…

Martyn Ryder is head of Sales, Marketing and Product Management for Morphean SA, a Swiss based company pioneering Cloud based surveillance and shopper behaviour solutions.

Martyn has 14 years’ experience in the Security Industry, having held senior sales and product roles for a global systems integrator before joining Morphean in November 2015.

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