Protect your customers and business from today’s threats – the latest best practice: Erik Jerker Engstrand, CEO and Founder, SAFE Shopping Centers Group
The new live and interactive Global Risk Survey comes to Stockholm: Paul Bessant, founder, Retail Knowledge
Be among the first to take part – and benefit from – the Survey. Since 2011 Retail Knowledge’s surveys of retailers primarily in the US, UK and Australia have become an indispensable tool for the industry to benchmark operations and find practical ways to beat fraudsters. Now the survey is going global, real time and widening its remit to cover the risk arena – to produce the most timely, accurate and relevant material ever available on all aspects of retail risk.
Using latest polling technology, the survey canvasses information from delegates at the conference and publishes the results in real time at the event. The material is then compiled into a detailed report.
How to connect the dots and become a business enabler as a Risk Manager: Fredrik Malmström, Legal, Risk and Compliance Manager, Novamedia Sverige AB
Making a difference to losses online – an extended interactive session: Andrew Wainwright, Fraud Risk Manager, Express Gifts
In a highly information and non-technical two-part session Andrew will share his winning strategies on managing online fraud before opening the session up to general discussion in which delegates can share their own best practice.
‘The geeks shall inherit the earth’: in the presentation part of the session Andrew will begin by looking at the challenges of online retail, the evolution of fraud and the way forward, before moving on to:
- The defence model
- The response plan and the creation of an angry customer
- The IT crowd
Andrew will then invite retailers to share their own successes in making a difference to losses online.
Participants will leave with a list of simple, cheap and effective changes that they can make or suggest for their online business – plus a better understanding of best practice across a number of leading UK retailers.