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We are delighted to announce that at this year’s Retail Risk – Singapore conference, we featured keynote presentations from some very influential individuals…

An introduction from our Chair: Lee Golding, Loss Prevention Manager – Asia Cotton On Group
Welcome to Retail Risk – Singapore 2017.

It is my pleasure to introduce myself as this year’s Chair for a welcome return to Retail Risk – Singapore for a second year.

How adidas negotiated the data mining “minefield”: Ken Bohnert, Senior Manager Profit Protection – Global Investigations Operations, adidas Group

ken_bohnert_300pxHow do you choose the right data mining tool? How do you roll it out across your estate most effectively and with the minimum disruption? And what previously unforeseen challenges are you likely to face?

Ken Bohnert of adidas explains the steps they took to choose and roll out their data mining capability on a global basis. This frank account of the challenges they faced, both during and after implementation, together with the real life examples of the successes they have had, provides invaluable insight for all retailers; whatever stage of the data mining journey they are presently at.

The presentation also provides a tantalising peep “under the bonnet” of how one of the world’s leading brands determines and implements a global risk and loss prevention strategy. This is a shining example of retailers openly sharing experiences for the common good.

Bribery and Corruption “The Unspoken Topic” in the retail sector: Saket Bhartia, Executive Director, Fraud Investigation & Dispute Services, EY

Most of the global surveys on bribery and corruption generally keep the retail industry low on bribery and corruption. However, the vulnerability of this sector is very high, especially for global companies operating in the Asia Pacific region. This session will help you understand the emerging areas and “innovative” methods used in some of these countries for bribery and corruption and how to mitigate them.

Panel Discussion: What keeps Risk & LP executives awake at night in Singapore?

Andy Lim – Regional Loss Prevention Manager, Asia Pacific, Swarovski


James Teo – Loss Prevention Manager – Singapore, Cotton On Group

From static defence to active surveillance: how to overcome online fraud risks: Justin Lie, CEO and Founder, CashShield

There have been more and more high profile database breaches and cyberfraud attacks in recent years, especially on the retail sector. Merchants also face risks from payment fraud, account takeovers and promo abuse. Meanwhile the rise of FinTech has also contributed to more potential breach points in online fraud. As the need for fraud prevention in the retail sector heightens, the use of static defence is becoming obsolete and vulnerable to newer and more sophisticated attacks. In this presentation Justin demonstrates how to use active surveillance to overcome retail risks and maximize business revenues.


The disruptive future of retail: Tony D’Onofrio, Chief Customer Officer, Tyco Retail Solutions

Learn about the latest retail trends, retail globalisation, technology choices and trend setters in the disruptive future of retail, where the focus is on delivering continuously immersive positive digital customer experiences.

More about Tony…

Tony D’Onofrio is a creative marketing, product management, strategist, sales, and general management senior executive with 20+ years of professional experience growing global businesses.

Industry recognition includes:

  • Top 15 Retail Industry Influencer
  • Top 25 Retail Website
  • Top 40 European Blogs
  • Retail Excellence Awards from Asia Retail Congress
  • Global speaker at technology / industry events / Board of Directors on the future of retail.

He has a proven record of growing major global businesses through highly energized motivated teams and building strong partnerships with both customers and industry partners.

As a Futurist, he is passionate about ideas on leadership, technology innovation, and global trends.

The future of Risk and what it means for you and your team: Peter Page, MENA-based Group Loss Prevention Manager

About Peter…

Peter is an experienced security practitioner with over 22 years’ experience at all levels across many industry sectors. He specialises in loss prevention, profit protection and organisational resilience.

Since 2006, Peter has worked throughout the Middle East and North Africa and is currently employed as Group Loss Prevention Manager by one of the region’s largest conglomerates.

Peter earned his CPP board certification in 2012. He is currently the Vice Chairman for the Dubai Chapter of ASIS International and serves as a member of the Middle East Advisory Council.

Peter has an MSc in Business Continuity, Security & Emergency Management and wrote his dissertation on implementing ISO 22301- for which he received a distinction. He also has a post-graduate certificate in Security Management and is a lead auditor for seven international standards. Peter is a Member of the Business Continuity Institute and a Member of the Security Institute.

Peter is dedicated to raising the professionalism of the security industry and in particular, the development of fellow security practitioners through education and certification: Peter received the PCB award for his service to teaching the CPP certification and is an adjunct lecturer for Edith Cowen University, teaching the Diploma in Aviation Security.

Crisis management – dealing with a terrorist attack: Daniel Müller, Senior Manager Security, McDonald's Deutschland

In this presentation Daniel will show how structured crisis management of a large retailer enables a company  to survive the challenges, impacts and consequences of a potential terrorist attack in public areas. He will look at the challenges the Security Department had to face during the Munich active shooter incident in 2016,  and present the lessons identified and lessons learned from this experience.

The new live and interactive Global Risk Survey comes to Singapore: Paul Bessant, founder, Retail Knowledge

Be among the first to take part – and benefit from – the Survey. Since 2011 Retail Knowledge’s surveys of retailers primarily in the US, UK and Australia have become an indispensable tool for the industry to benchmark operations and find practical ways to beat fraudsters. Now the survey is going global, real time and widening its remit to cover the risk arena – to produce the most timely, accurate and relevant material ever available on all aspects of retail risk.

Using latest polling technology, the survey canvasses information from delegates at the conference and  publishes the results in real time at the event. The material is then compiled into a detailed report.

How a global tier one retailer is leveraging 360-degree smart video and analytics beyond LP: Scott Brothers, Executive Vice President, Corporate Development, Oncam

The use of IP video surveillance is now becoming mainstream and with the onset of added analytics promising bricks-and-mortars a way to compete with online, there has never been a better time to hear from early adopters of this technology on how they are using it and the value it has brought to their business. During his presentation, Scott will focus on his findings from our work with a global tier 1 retailer on how they drive ROI for the business, opening streams of data to other key departments such as Marketing, Visual Merchandising and Retail Operations, which has positively impacted the bottom line for all Brick & Mortar retailers.

More about Scott…

With responsibility for operations in EMEA, APAC and India, Scott has a focused consultative approach to business development across vertical markets with a passion for leveraging video and data for wider business operations beyond security.  His knowledge base has been built over a 20-year career spanning diverse roles including engineering, project management and service management at organisation including Sensormatic and Axis Communications.  His reputation as an expert in the retail tech sector has been gained whilst consulting on global projects with video, analytics and business intelligence at the heart of them.

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