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Melbourne speakers – more to be announced…

An introduction from our Chair: Carly Richards, Director, Contract and Compliance, KPMG Australia
Welcome to Retail Risk – Melbourne 2018.

It is my pleasure to introduce myself as this year’s Chair for this year’s Retail Risk – Melbourne conference.

More about Carly…

Carly joined KPMG Australia in the Risk Consultancy team after spending 22 years in an Operational Retail role. She has led teams in the retail loss prevention space for 17 years. Working for Omni-channel retails (Argos and Target Australia) has meant that fraud has been at the heart of her focus. Working for Target enabled Carly to bring the learnings from the UK into the Australian market place.

Carly is always looking for innovative and analytical solutions and the application of a slightly ‘different approach’! KPMG allows her to use insight through thought leadership and best practice with the opportunity to see and test what is globally considered best in class to provide solutions to clients.

Retail Risk – Global Survey: Mark Emmott, Director, Retail Risk

Be among the first to take part – and benefit from – the Retail Risk – Global Survey. Since 2011 Retail Knowledge’s surveys of retailers primarily in the US, UK and Australia have become an indispensable tool for the industry to benchmark operations and find practical ways to beat fraudsters. Now the survey is going global, real time and widening its remit to cover the risk arena – to produce the most timely, accurate and relevant material ever available on all aspects of retail risk.

Using latest polling technology, the survey canvasses information from delegates at the conference and publishes the results in real time at the event. The material is then compiled into a detailed report.

‘Being the best we can be’: how Amazon invests in LP team development: Jo Day, Security and Loss Prevention Manager, Amazon UK

Jo is a subject matter expert for on-boarding, training and developing the Loss Prevention team at Amazon’s Doncaster site in the UK.  “Investment in our team’s skill set is an investment in the company”. In this presentation Jo demonstrates how engaging with teams and supporting their career road map increases productivity, quality of work and also job satisfaction. She also reveals how Amazon uses outside resources to provide awareness and develop the best. “Being an employer that demonstrates a commitment to staff development makes the organisation more attractive when it comes to recruiting top talent”.

More about Jo…

Cluster Loss Prevention Manager at Amazon for the last three years – responsible for the Doncaster sites, Jo is a subject matter expert for on-boarding, training and developing the Loss Prevention team. She has 20 years’ Loss Prevention experience with wide ranging responsibilities across numerous high street retailers including Arcadia Group and River Island.

Data breaches: How will the new NDBS affect you from 22nd February and beyond?: Kelly Henney, National Lead, KPMG Privacy team, Associate Director, KPMG

Kelly Henney is the National Lead of KPMG’s Privacy team and is an Associate Director in KPMG’s Risk Assurance division in Sydney. In this insightful, practical and highly topical presentation, Kelly covers the new Notifiable Data Breaches Scheme (NDB Scheme) legislation, which comes into effect on 22 February 2018, and how this will impact Australian organisations. Most importantly, she will explain what you need to do to get ready for the legislative changes.

Kelly has over 17 years’ experience across the corporate and legal sector and with ASIC in Government regulation. She has been responsible for, and project managed, multiple high-profile litigations and Regulatory Taskforces. As a result, she brings a wealth of experience managing complex regulatory investigations, process governance, conduct and culture.

Kelly’s experience has covered the following industries – telecommunications, manufacturing, retail, big 4 banks, large and boutique financial institutions, banking associations, government, manufacturing and childcare.

More about Kelly…

Kelly is the National Lead of KPMG’s Privacy team and is an Associate Director in KPMG’s Risk Assurance division in Sydney. Kelly has over 17 years’ experience across the corporate and legal sector and with ASIC in Government regulation. Kelly has been responsible for and project managed multiple high profile litigations and Regulatory Taskforces. As part of this she brings a wealth of experience managing complex regulatory investigations, process governance, conduct and culture.

Kelly’s experience has covered the following industries – telecommunications, manufacturing, retail, big 4 banks, large and boutique financial institutions, banking associations, government, manufacturing and childcare.

The disruptive future of Retail: Steve Schenk, Sales Director, Inventory Intelligence, Tyco Retail Solutions ANZ

Steve will discuss what this future looks like for retail and the emerging trends to be mindful of in an ever-evolving digital world. What does the IoT mean for retail? With a growing global middle-class increasingly connected to IoT, retailers must ask themselves if can they afford not to personalise the customer experience in order to stay competitive.

More about Steve…

Steve Schenk is Sales Director Inventory Intelligence ANZ  – Inventory Specialist for Tyco Retail Solutions Australia New Zealand (ANZ). In his role, Steve has helped position the Tyco Retail Solutions Inventory platform, TrueVUE, to be the market leader in the adoption and implementation of RFID applications for retailers in ANZ.

Steve has spent over 25 years in the apparel industry spanning sales, design, production, sourcing, supply chain and import and distribution. More recently he has dedicated the better part of the last decade advocating for RFID, data accuracy and the Internet of Things to drive brick and mortar and Omni channel operational, sales and cost savings benefits for retailers locally and globally.

His expertise across the scope of retail operations is derived from working for and with organisations such as Inditex Zara, Paul Smith, NBA, MLB, PAS Group and Checkpoint Systems. He is highly regarded in the industry and has delivered numerous key notes on the benefits of RFID in retail and supply chain.

Finding the lines – Identifying and managing stakeholder friction points: Douglas Pobjoy, Senior Retail Risk Manager, Forever New Clothing

Retail is a team sport and interdepartmental collaboration is essential for success. In this session, Doug will share his approach to categorising stakeholders, identifying potential friction points and putting strategies in place to navigate them. This simple-to-use method aims to optimise your working relationships so you can achieve your best… together.

More about Doug…

Doug Pobjoy is a seasoned Australian retailer with over 15 years industry experience. With a proclivity for greenfield opportunities, Doug has successfully established newly created regional, national and international roles with well-known retailers such as Brazin Limited (now BBRC), Cue Clothing Co, Michael Hill Jewellers and Forever New Clothing.

Doug’s unique approach and well-articulated methodology is shaped by his diverse range of experience, valued mentors and formal qualifications in retail operations, marketing and outdoor recreation. Doug is a highly regarded professional and avid retail futurist. In recent years, Doug has focussed his career on emerging retail technology, process improvement and leveraging data.

Doug is an advocate for networking, mentoring and retailing in QLD.

CASE STUDY: Collaborating to cut business crime – an interview with Dan Hardy, Managing Director, the UK’s National Business Crime Solution

The National Business Crime Solution (NBCS) is a not for profit initiative in the UK. It enables the effective sharing of appropriate date between the police, crime reduction agencies and the business community to reduce crime and risks for all. Carly Richards interviews NBCS Managing Director Dan Hardy

More about Dan…

The National Business Crime Solution (NBCS) is a not for profit initiative in the UK. It enables the effective sharing of appropriate date between the police, crime reduction agencies and the business community to reduce crime and risks for all.

MEET THE EXPERTS PANEL

The session sees a number of international asset protection experts, each with their own areas of expertise, sit with tables of ten delegates to give personalised interviews, presentations and to answer questions.

At the end of seven minutes the experts rotate around the room so that everyone gets a chance to meet them and ask them for help with their toughest challenges.

Not to be confused with a procurement fair, where each meeting is actually a sales pitch (not the case with our experts), this session is proving a BIG hit with delegates. “The only complaint we had from delegates the whole day was that the Meet the Experts session should be extended from one hour to two” commented Paul Bessant, Founder of Retail Knowledge.

MASTERCLASS SESSIONS

How to accelerate your LP & Safety success with Cloud software: Doug Treleaven, Founder & President, ThinkLP

In this masterclass Doug will demonstrate how you can execute with greater speed and efficiency by optimizing your teams with awesome case, incident, audit and team management software. Bringing unique insights gained from years of working with some of the world’s most recognizable brands, Doug will discuss how LP teams can consolidate numerous systems and manual processes onto one drag-and-drop configurable cloud software platform. The result is fully automated business processes and mobile-enabled tools, so everyone is connected to everything. From the automation of incident reporting and mobile auditing, to big data analytics dashboards and action tracking, find out how you can leverage the best industry practices and easily bring them into your organization.

More about Doug…

Doug Treleaven is the Founder & President of ThinkLP, a modern Loss Prevention & Safety Management Software Company serving companies in the retail, food service, logistics, financial service, and healthcare industries. Doug has extensive experience helping organizations leverage software and big data analytics to transform how they work and deliver significant loss and risk reduction. Having earned his Executive MBA and named as a Top 40 Under 40 winner, Doug is recognized as an industry thought leader with an extensive travel and speaking schedule.

Self Check Out: latest innovation: Tyco Retail Solutions team

Contactless and unattended Self Check Out (SCO) is a vision retailers globally are looking to understand with regards to customer experience, speed, accuracy and security. Join the Tyco Retail Solutions team for a presentation on SCO technologies from our Tyco Innovation Hub and find out how they utilise item-level data and Cloud-based RFID to deliver these important metrics.

What makes a great biometric solution? How to use biometric technology to deter and reduce stock shrinkage: Blair Crawford, Commercial Sales Manager and Richard McClellan, Regional Director – Europe, Argus TrueID

In this masterclass, Blair and Richard will show how to build a great biometric solution. They will discuss the following topics with the group and invite all participants to offer their opinions throughout:

  1. How to build an effective biometric identity management solution to fit your business; device vs platform led decisions, the deployment environment, the pitfalls to beware of.
  2. The drivers for a biometric identity management system in retail; what have we learned, what can we learn?
  3. Expected outcomes of a great biometric identity management solution.

Argus TrueID is a biometric technology developer, focused on creating systems that streamline business processes through the unique and secure identification of individuals. Its deep industry knowledge and expertise has enabled Argust TrueID to build the ‘Biometric Enterprise’ – an environment where clients leverage the TrueID management platform to address a wide range of business issues and challenges.

TrueID technology is trusted by the largest Government agencies and Tier 1 Corporates in Australia. They rely on our management platforms to protect their resources, provide secure access and mitigate risk.

More about Blair and Richard…

Blair Crawford is the Commercial Sales Manager of Argus TrueID. Blair has extensive experience working with Government and Tier 1 corporate organisations to design and implement innovative biometric identity management solutions.

Blair is passionate about driving innovation, helping companies modernise operations and solve problems being faced from a security, risk and user experience perspective.

Richard McClellan is the Regional Director – Europe for Argus TrueID, stationed in the UK office Richard has diverse experience within Global and SME organisations across security systems, technology and FM markets in the UK and Europe.

Responsible for commercial success of the EMEA region Richard is driven by business growth through really understanding customer needs and delivering solutions aimed to maximise value with service delivery to the highest standards.

Richard graduated from Huddersfield University with a Chemistry degree and initially held technical and project management positions before transitioning in Sales and Management.

"I wanted to say thank you for your commitment and dedication to Retail Risk. I enjoyed the conference and will certainly attend the Sydney one and spread the word."

Delegate
Retail Risk – Melbourne

"The conference was great because it was free, this allows access to all levels of Loss Prevention (Retail) professionals which will only benefit the industry in the long run."

Delegate
Retail Risk – Melbourne

"The conference was sharp in its delivery and not padded out, which I enjoy, and not heavily influenced by sponsors and their own presentations. Roundtable was good, with the only issue being that it overlayed another speaker, but that's expected being that its a one-dayer. Enjoyed and will return next year."

Delegate
Retail Risk – Melbourne

"I wanted to say thank you for your commitment and dedication to Retail Risk. I enjoyed the conference and will certainly attend the Sydney one and spread the word."

Delegate
Retail Risk – Melbourne

"The conference was great because it was free, this allows access to all levels of Loss Prevention (Retail) professionals which will only benefit the industry in the long run."

Delegate
Retail Risk – Melbourne

"The conference was sharp in its delivery and not padded out, which I enjoy, and not heavily influenced by sponsors and their own presentations. Roundtable was good, with the only issue being that it overlayed another speaker, but that's expected being that its a one-dayer. Enjoyed and will return next year."

Delegate
Retail Risk – Melbourne

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