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Los Angeles speakers – more to be announced…

An introduction from our Chair: Christopher McDonald, Vice President of Loss Prevention, Compass Group, NAD
Welcome to Retail Risk – Los Angeles 2018.

It is my pleasure to introduce myself as this year’s Chair for Retail Risk – Los Angeles. More about Christopher… Christopher McDonald is the Senior Vice President of Loss Prevention for Compass Group, NAD. Compass Group is the world leader in commercial food and hospitality services. With over 10,000 accounts and $24B in annual sales McDonald oversees multiple aspects of all loss prevention efforts within the company. Previous to Compass, McDonald oversaw loss prevention efforts at companies such as Dollar General, Toys R’ Us, and Babies R’ Us, as well as being a part of LP teams at Office Depot and Hartmarx Retail group. With over 20 years in the industry, he serves on the Editorial Board for Loss Prevention Magazine, as well as holding a seat on the board of the International Association of Interviewers (IAI). He is a published author and has numerous other industry affiliations all focused on driving education and professional standards within the loss prevention industry. McDonald is a graduate of the University of Georgia and resides in Atlanta, Georgia.

Retail Risk – Global Survey: Paul Bessant, Founder, Retail Risk

Be among the first to take part – and benefit from – the Retail Risk – Global Survey. Since 2011 Retail Knowledge’s surveys of retailers primarily in the US, UK and Australia have become an indispensable tool for the industry to benchmark operations and find practical ways to beat fraudsters. Now the survey is going global, real time and widening its remit to cover the risk arena – to produce the most timely, accurate and relevant material ever available on all aspects of retail risk.

Using latest polling technology, the survey canvasses information from delegates at the conference and publishes the results in real time at the event. The material is then compiled into a detailed report.

He said, she said… Now what?: David Thompson, VP of Operations, Wicklander-Zulawski & Associates

Often times, LP professionals are tasked with a case that may be classified as employee relations issues.  These are some of the most difficult investigations, primarily because of the nature of the case and the pure lack of evidence.  Investigations into theft, fraud or more severe crimes are typically supported by documentation, surveillance or other tangible evidence.  The sexual harassment claim, a workplace violence threat or bullying typically only supply the investigator with a witnesses account of what happened.  Hearing multiple versions of the same story, with different perspectives and biases can make an HR professional’s investigation collapse and remain unfounded.  Learn from the tools used by Certified Forensic Interviewers (CFI) to interview victims, witnesses or the alleged when attempting to identify the truth.

The techniques discussed will be derived from the Cognitive Interview (CI), which is based on scientifically derived principles of memory and communication theory. The CI has been found in scientific studies to produce significantly more information than standard Q&A questioning. This interactive session will discuss biases, active listening and proper questioning techniques as they apply to sexual abuse and sexual harassment cases.

More about David…

David Thompson is the Vice President of Operations with Wicklander- Zulawski & Associates, Inc. (WZ). He is responsible for the day to day operations of WZ, as well as strategic planning in product offerings and the evolution of interview and interrogation content. David has also served as the Director of Investigations for WZ giving him the opportunity to manage a variety of cases while conducting interviews and consulting on investigations ranging from theft and fraud to sexual harassment and homicide. As a speaker for WZ, David has created customized training programs, presented at seminars, hosted a variety of webinars as well as conducted live broadcasts of training. He is also an active member of the International Association of Interviews (IAI) and has contributed blogs, video tips and published several articles to support the continuing education of its members.

While at WZ, David has also played an integral role in the ongoing research and evolution of content and innovative teaching methods. Developing training that is presented in a virtual broadcast venue, creating more opportunities for distance learning and contributing to some of WZ’s newest technology including a simulated interrogation system are a few of the projects David has been involved in. David has also worked with members of the Innocence Project, Center for Wrongful Conviction of Youth and other academic partners on behalf of WZ to further the enhancement of interview and interrogation protocols throughout the US. David has contributed opinions on behalf of WZ for a variety of cases, and has been cited by the Federal Court of Appeals for his involvement on the topic of interview and interrogation.

Megatrends in Loss Prevention – what does the future hold?: An executive panel discussion

Panellists from varied retail backgrounds will share their experience in the megatrends in loss prevention.

Moderator: Gary Moncur, Director – Loss Prevention, Compass Group North America

Brand L. Elverston – Elverston LLC

Chad McIntosh – Vice President of Asset Protection and Risk Management, Bloomingdale’s

Mark Robinson, Executive Director, Asset Protection, Toys R Us

Join us for an engaging and interactive look into ‘the LP crystal ball’ with a diverse panel of industry leaders. They will discuss their current roles and how the industry has changed since their entry into loss prevention. Scott Springer, Gregg Smith and Brand Elverston bring decades of experience in the loss prevention industry, their diverse backgrounds, and their personal ‘life’ lessons to a discussion on how they’ve seen loss prevention roles change over their careers and where they believe the future of the industry is headed. With more technology, the proliferation of ‘do more with less’ and expanding roles and responsibilities – what will the role of a loss prevention executive look like in 2027? Whether you are a seasoned executive or looking to find some mentor-advise to grow your career, this is a not-to-be-missed discussion that will offer you insights to apply to your career tool box.

CCTV in the Retail World; what does tomorrow look like from the camera lens? An executive panel discussion

Craig Swallow, Senior Vice President & UK Managing Director, SoloProtect US; Keith Sowa, Ganz Security Solutions

As we all know, technology continues to travel at warp speed and CCTV systems – once an external theft and general liability deterrent- have morphed into a whole new spectrum of networked platforms with analytics and the need for dedicated experts. In this session we will have an open dialogue with a panel of industry experts to candidly talk about what is ‘hot’ in the world of CCTV today and also what we as end users should be looking at for tomorrow. We’ll also tackle a few tips and tricks to help you communicate better with your IT partners who are most certainly a valuable partner to have onboard with you as you continue the migration of CCTV from a standalone technology to an integrated solution for your organization and many business partners.

Everything you wanted to know about Predictive Analytics but were afraid to ask: An executive panel discussion

Panellists from varied retail backgrounds will talk about how they are working with Data Analytics in their businesses for both prescriptive and proactive business needs. What does it all mean and have we moved beyond simple POS activity reporting?  We will be discussing their company paths and data paths they have discovered to be of most value. Looking at yesterday’s world, today’s status, and where we should head tomorrow, we will address what data is most useful, where does it come from, and how do we move it from being an ‘LP’ tool to a ‘Business’ tool. And not to forget; how should we be selling this to the C-suite to ensure the right message is conveyed. This and much, much more. Make sure you are part of this conversation!

Chance Bowlin, Director of Loss Prevention, Petco Animal Supplies

Skip Myers, Director of Loss Prevention/Risk Strategy, Micro Center

Artificial Intelligence in Retail – A review of industry trends: Dave Bhattacharjee, Vice President, Data Analytics, Stanley Black and Decker

The retail industry is undergoing tremendous change driven by both consumer habits and technology.

An extreme example of this is the Amazon Go store, which is powered by Artificial Intelligence.

In this session, the speaker examines the use of Artificial Intelligence in the Retail Industry.

What is Artificial Intelligence? What are the practical applications and how can retailers adopt this technology to develop a competitive edge?

This presentation provides practical tools that you can take away and apply in your businesses the very next day.

Are You READY? Prepare NOW!: Jake Heflin, Firefighter/Paramedic, Long Beach Fire Department

As we see increasing numbers of large-scale emergencies and disasters, we realize that proper planning and preparedness are keys to minimizing loss and reducing the impact on our communities. Learn how to engage and motivate those around you to prepare. Create an atmosphere that builds on the concept that “together, we are stronger.” EMPOWER TO PREPARE!

More about Jake…

Jake Heflin is a Firefighter/Paramedic for the City of Long Beach Fire Department. Currently, Jake is assigned to the Community Services Division as serves as the Community Emergency Response Team (CERT) Program Manager and Public Information Officer (PIO) for the Fire Department. Jake has been with the Long Beach Fire Department for over 18 years and has been involved in emergency services for over 27 years. Jake also serves as the President and Chief Executive Officer for the Tribal Emergency Management Association (iTEMA), a national non-profit organization that supports and assists tribal communities in building and enhancing emergency services throughout Indian Country. He lives in Long Beach, California with his wife Janelle, an Emergency Room and Food Allergy Clinic nurse at Long Beach Memorial Medical Center and his 6-year-old son, Jace.

Jake started with the fire service in 1991 as a Paid Call Firefighter for the Orange County Fire Department. In 1994, Jake graduated from Paramedic School at Saddleback College in 1994. In 2000, Jake was hired by the Long Beach Fire Department. Jake is a member of California Urban Search and Rescue Regional Task Force #3 and a member of the Long Beach Fire Department Critical Incident Stress Debriefing (CISD) team. Previously, he has served as the LBFD Paramedic Committee Chair, a member of the LBFD Honor Guard, the EMS Committee Chair for the California State Firefighters Association (CSFA) and a member on the CSFA Tribal Committee. He also sat as a member of the California State EMSA Directors Advisory Group. In 2006, Jake was awarded the “Member of the Year” for the California State Firefighters Association.

Currently, Jake serves as the First Vice-President for Friends of Long Beach Firefighters, a non-profit organization supporting community outreach in the City of Long Beach.

Jake is also a Director for the Long Beach Fireman’s Mutual Benefit Association. In addition, he is a Paramedic Preceptor for Los Angeles County and has served as a skills and peer instructor for fire and EMS related training. As the CERT Program Manager for Long Beach, Jake oversees community preparedness activities for the fire department. Under his leadership, the Long Beach CERT program was nationally recognized and awarded the 2017 FEMA Individual and Community Preparedness Award for their efforts with “READY Long Beach”, a community preparedness initiative targeted at increasing a “whole community” approach to building capacity, preparedness, and resiliency.

Jake holds a California State Teaching Credential and has a Bachelor of Science in Occupational Studies from California State University, Long Beach. In addition, Jake holds an Associate of Science in Fire Administration, an Associate of Science in Fire Technology Medical Services Officer, and an Associate of Science in Public Fire Service from Santa Ana College and an Associate of Science in Paramedicine from Saddleback College.

In 2005, Jake was hired as a Consultant for the Osage Nation to design and develop a comprehensive emergency healthcare system for Osage County, Oklahoma and the Osage Nation. Since then, Jake’s involvement with emergency services in “Indian Country” has increased significantly. Jake sits as a Tribal Representative for a multi- agency federal government task force known as the Tribal Assistance Coordination Group (TAC-G). The TAC-G’s primary focus relates to emergency management in Indian Country. Jake has served as a member of the National Tribal All-Hazards Incident Management Team Focus Group sponsored by the Emergency Management Institute (EMI) and is a past Vice President of the National Native American Emergency Medical Services Association (NNAEMSA). Jake is an adjunct instructor for FEMA/Emergency Management Institute where he teaches courses in Tribal emergency management, CERT Train-the-Trainer and CERT Program Manager throughout the country. In addition, Jake also serves as a CERT Train-the-Trainer Instructor for CaliforniaVolunteers.

Jake has served in both public and private sectors throughout his tenure in emergency services. During 9 years with the Orange County Fire Authority, Jake served in various capacities including a Paid Call Firefighter, Paid Call Fire Apparatus Engineer and Paid Call Fire Captain. He was also an instructor at multiple Paid Call Fire Academies. From 1994-2000, Jake was employed by Adams Ambulance/American Medical Response. During that time, Jake worked as a Paramedic, Field Training Officer, and Operations Supervisor.

In addition, Jake has experience in private industry as well. He worked as the Director of Operations for a small start-up company that was doing research and development for a pre-hospital product that was designed to assist medical providers in obtaining a printed patient history via a small dime-sized micro-chip information button. Currently, Jake is providing direction to a new startup company that is bringing enhanced technology to Personal Emergency Response Systems.

Managing the Cash EcoSystem: Robert E Norman, Vice President, Senior Product Manager, Fifth Third Bank

Fifth Third Bank will present the concept of automating the cash flow in the Retail Industry and the options in the industry from managed solutions to al carte. There are many different choices and one size doesn’t fit all. Different cash volumes drive value as well as labor, security and working capital. Retailers need to understand the full value solution to maximize the ROI.

More about Robert…

Robert has been in the payments industry for more than 30 years, most recently joining Fifth Third Bank to manage their Currency Processing Solutions product. Prior to joining Fifth Third Bank, Robert was responsible for managing various aspects of payment channel solutions such as Checks, Cards and ACH. Robert’s expertise has enabled him to develop a unique solution for cash processing to create a value proposition.


The session sees a number of international asset protection experts, each with their own areas of expertise, sit with tables of ten delegates to give personalised interviews, presentations and to answer questions.

At the end of seven minutes the experts rotate around the room so that everyone gets a chance to meet them and ask them for help with their toughest challenges.

Not to be confused with a procurement fair, where each meeting is actually a sales pitch (not the case with our experts), this session is proving a BIG hit with delegates. “The only complaint we had from delegates the whole day was that the Meet the Experts session should be extended from one hour to two” commented Paul Bessant, Founder of Retail Knowledge.

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