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Our outstanding line up of speakers at Retail Risk – Frankfurt features global leaders in retail risk and loss prevention.
An introduction from our Chair: Paul Bessant, Founder, Retail Knowledge
Welcome to Retail Risk – Frankfurt 2017.

It is my pleasure to introduce myself as this year’s Chair for the Retail Risk – Frankfurt inaugural conference.


KEYNOTE PRESENTATION: The challenges of delivering security in a dynamic branded environment: Corin Dennison, Director Legal & Compliance (Global Investigations), adidas Group

There’s a delicate balance to be struck, ensuring security and protecting the brand, Corin believes. His insight and experience of tackling crime and protecting business for a brand that has successfully rolled out over 230 new stores in the last 12 months is immensely valuable to any retailer, especially those operating in a fast changing environment. In his presentation he focuses on:

  • Stakeholder engagement and collaboration
  • Innovation and alignment to your brand
  • Added value and ROI

More about Corin…

With over 24 yrs experience within the law enforcement / security arena, Corin served for 19 yrs within the UK Police Service as a Detective, specializing in all areas of major crime including Counter Terrorism, with secondments to the National Football Intelligence Unit and the Foreign Office training Iraqi Police Personnel in the Middle East. Corin held the position of Global Corporate Investigations Manager for Burberry Ltd moving to adidas Group in 2013 taking up the position of Senior Manager Global Investigations. Corin has responsibility for all aspects of investigation management within the adidas Group, overseeing a retail estate of 2800 stores and corporate locations and supporting the Compliance Framework within the Group. Corin regularly presents as a subject matter expert on corporate security and holds the CPP qualification from ASIS International.

Being The Best We Can Be Through Training and Development: Jo Day, Regional Security & Loss Prevention Manager, Amazon

An investment in our teams skill set is an investment in the company. How engaging with our teams and supporting their career road map increases productivity, quality of work and also job satisfaction. How Amazon uses outside resources to provide awareness and develop the best. Being an employer that demonstrates a commitment to staff development makes the organisation more attractive when it comes to recruiting top talent.

More about Jo…

Cluster Loss Prevention Manager at Amazon for the last 3 years responsible for the Doncaster sites. Subject matter expert for on boarding, training and developing the Loss Prevention team. 20 years Loss Prevention experience with wide ranging responsibilities across numerous high street retailers including Arcadia Group and River Island.

Retail Risk – Global Survey: introduced by Corin Dennison of adidas Group and hosted by Paul Bessant, Founder of Retail Risk

Be among the first to take part – and benefit from – the Retail Risk – Global Survey. Since 2011 Retail Knowledge’s surveys of retailers primarily in the US, UK and Australia have become an indispensable tool for the industry to benchmark operations and find practical ways to beat fraudsters. Now the survey is going global, real time and widening its remit to cover the risk arena – to produce the most timely, accurate and relevant material ever available on all aspects of retail risk.

Using latest polling technology, the survey canvasses information from delegates at the conference and publishes the results in real time at the event. The material is then compiled into a detailed report.

The disruptive future of retail: Tony D’Onofrio, Tony D’Onofrio Chief Customer Officer, Retail Solutions, Johnson Controls

Learn about the latest retail trends, retail globalisation, technology choices and trend setters in the disruptive future of retail, where the focus is on delivering continuously immersive positive digital customer experiences.

More about Tony…

Tony D’Onofrio is a creative marketing, product management, strategist, sales, and general management senior executive with 20+ years of professional experience growing global businesses.

Industry recognitions include:

  • Top 15 Retail Industry Influencer
  • Top 25 Retail Website
  • Top 40 European Blogs
  • Retail Excellence Awards from Asia Retail Congress
  • Global speaker at technology / industry events / Board of Directors on the future of retail.

He has a proven record of growing major global businesses through highly energized motivated teams and building strong partnerships with both customers and industry partners.

As a Futurist, he is passionate about ideas on leadership, technology innovation, and global trends.

CASE STUDY Video surveillance – some ‘not so traditional’ benefits!: Rodrigue Zbinden, CEO, Morphean SA

Rodrigue presents a remarkable case study showing how French make-up retailer IT STYLE increased its sales by 20% by using video surveillance cameras in new ways. He shows how IT STYLE added value to their video surveillance using exclusive business intelligence tools developed by Morphean.

More about Rodrigue…

Rodrigue Zbinden is an entrepreneur with engineering background. He is co-founder of Softcom Technologies and Morphean SA. He runs Morphean as CEO since its beginnings in 2009. Morphean developed an innovative hosted video surveillance platform based on forward-thinking concepts like Machine Learning, predictive analytics, IoT (Internet of Things) and big data. The company revolutionises the traditional security business model by offering Video Surveillance as a Service, including business intelligence and access control tools within a unique management platform.

How adidas negotiated the data mining “minefield”: Ken Bohnert, Senior Manager, Profit Protection, Global Investigations Operations, adidas Group

How do you choose the right data mining tool? How do you roll it out across your estate most effectively and with the minimum disruption? And what previously unforeseen challenges are you likely to face?

Ken Bohnert of adidas explains the steps they took to choose and roll out their data mining capability on a global basis. This frank account of the challenges they faced, both during and after implementation, together with the real life examples of the successes they have had, provides invaluable insight for all retailers; whatever stage of the data mining journey they are presently at.

The presentation also provides a tantalising peep “under the bonnet” of how one of the world’s leading brands determines and implements a global risk and loss prevention strategy. This is a shining example of retailers openly sharing experiences for the common good.

More about Ken…

With more than 20 years in the Retail / Loss Prevention arena, Ken brings with him a wide wealth of knowledge and experience. Having started his Retail career within US Retail Management in various roles, Ken moved to a client focused role within an Inventory Services Company supporting customers to identify areas of loss and manage Stock. He has been with the adidas Group for 8 years where he has performed several roles in the Profit Protection team; from operational field based roles in Own Retail Stores to Strategic projects / Head Office Management. In his current role he is responsible for delivering Investigation solutions to the adidas Global Profit Protection Team, including such projects as Data Mining, Case Management, In-Store Assessment Tool, Investigation Training, and E-Com monitoring.

Crisis management – dealing with a terrorist attack: Daniel Müller, Senior Manager Security, McDonald's Deutschland
In this presentation Daniel will show how structured crisis management of a large retailer enables a company  to survive the challenges, impacts and consequences of a potential terrorist attack in public areas. He will look at the challenges the Security Department had to face during the Munich active shooter incident in 2016,  and present the lessons identified and lessons learned from this experience.
Trends in Criminal Fraud & How To Stop Them: Brook Pietsch, Sales Director EMEA, International Sales, Kount, Inc.

Fraudsters are always changing their tactics, networking with new criminals, spreading across the globe and developing new tools to steal from online merchants. We’ll look at what fraudsters are up to and how you can detect, deter and prevent fraud from hurting your business.

A ‘no hype’ guide to AI – what will it really mean for your business?: Philipp Müller, Specialist in AI and Retail

The press is all over artificial intelligence. A common theme is that of computers taking away jobs from humans – fear of machines being smarter than humans seems to be the new standard. In his presentation Philipp aims to shed light on the current state of the art in what’s commonly referred to as “artificial intelligence” and deep learning. He will talk about recent advances and applications made possible by this technology but also its limitations. He wants delegates to take away from this session a realistic understanding of the option space provided by this technology, and its possible applications and benefits for their companies’ challenges.

More about Philip…

Philipp currently serves as CEO of Cartwatch, a Berlin based startup specializing in the application of deep-learning and computer-vision methods for the retail and loss prevention sector. Previously, he gained experience working in management and technology consulting, software-engineering and a startup co-founder role. He holds a degree in economics from the University of Bonn.

An introduction from the German Retail Security Network

The German Retail Security Network (GRSN) is an all-retailer not-for-profit group who meet on a regular basis to share and collaborate on retail risk and loss prevention issues directly impacting the German retail market. The GRSN will give a short introduction to the group, its members, and how you can become involved with the Group.

Build resilience in your retail business – taking a proactive approach towards risk: Bernhard Saß-Möbus, HuR & Ops, i.b.s.® Internationale Bodyguard & Sicherheitsagentur e.K.

Business continuity in the retail business covers far more than just recovery from a disaster: organisational strength, situational awareness of on-site employees and the site-specific understanding of processes are the nuances which create a high degree of resilience against risks such as daily crime at retail workplaces, as well as protecting the value of your assets.

Derived from i.b.s.®’ real experiences within a disaster during an incident in 2016 in the retail industry,  Bernhard will demonstrate how to build high levels of resilience against everyday crime and violence at the workplace. He will outline different scalable measures – ranging from training to operational on-site security assignments – to safeguard your business activities, maintain a healthy cash flow and keep a steady focus on adding value.

Machine Learning and the evolution of employee fraud detection: David Speights, Chief Data Scientist, Appriss Retail

How do the latest techniques in machine learning and artificial intelligence improve the detection of employee fraud? Can an automated system that learns from the experience of prior investigations – across many retailers – identify individuals in your stores that you should build cases on today? Learn how this evolution in employee fraud detection will generate significantly improved results.

Applying the latest techniques in machine learning and artificial intelligence improves the detection of employee fraud and identification of cases of outlier behaviour. These techniques are grouped with decades of experience and learnings in the field of exception based reporting, yielding a wealth of information on the types of known retail fraud typically caused by associates. The objective of this approach is to provide an automated framework that learns from the experience of prior investigations and queries across many retailers to deliver individuals who most represent cases that were successful in the past. Additionally, applying general outlier methods to detect aberrant behaviour, which may not have been previously found, helps investigators identify new patterns of fraud which they were previously unaware. The combination of techniques is an evolution in employee fraud detection that generates significantly improved results.

Removing the Opportunity for Employee Theft with SMARTtill Technology: Christian Wolff, Cash Management Specialist, APG Cash Drawer

Christian Wolff, Cash Management Specialist, with APG Cash Drawer will explore how retailers can enhance cash visibility through integrated cash management technology. He will provide retail examples of how the SMARTtill™ Solution prevented fraudulent cash transactions at the PoS by monitoring all cash handling activities and identifying the shortages at transaction level, while alerting store management in real-time.

Christian Wolff brings a wealth of experience in cash management and security solutions within the retail sector. For the last 14 years, he has worked closely with top retailers in the DACH area and understands the challenges that these organisations face today. Christian has also been involved in many projects with leading industry partners such as Wincor/Diebold, Fujitsu, NCR, TGCS, HP, 4POS etc.

Christian joined APG Cash Drawer (and formerly Cash Bases) in 2004 and is very passionate about helping retailers. Ultimately he aims to increase efficiency and improve the customer experience with new and evolving cash management technologies such as the SMARTtill™ Solution.

Enhancing security through digital disruption: Alexander Berger, CEO, SMART DATA Deutschland

In this masterclass Alexander introduces a complete digital environment for Incident Management. The SMART DATA Incident Management System utilises visionary technical integrations, safe digital contracting and disruptive elements for security enhancement while optimising business processes. It provides a centralised, proactive and response-enabling way to manage incidents.

More about Alexander…

As head of project at a midsize security company, managing several successful projects, Alexander developed a clear understanding of customer needs and perspectives around security. Now, as CEO of SMART DATA, Alexander leads a company using digital disruptive approaches to enhance security while optimising the business processes of his customers.

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