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SPEAKERS

EXCLUSIVE SPEAKERS THIS YEAR AT RETAIL RISK – FRANKFURT
Our outstanding line up of speakers at Retail Risk – Frankfurt features global leaders in retail risk and loss prevention.
KEYNOTE PRESENTATION: The challenges of delivering security in a dynamic branded environment: Corin Dennison, Director Legal & Compliance (Global Investigations), adidas Group

There’s a delicate balance to be struck, ensuring security and protecting the brand, Corin believes. His insight and experience of tackling crime and protecting business for a brand that has successfully rolled out over 230 new stores in the last 12 months is immensely valuable to any retailer, especially those operating in a fast changing environment. In his presentation he focuses on:

  • Stakeholder engagement and collaboration
  • Innovation and alignment to your brand
  • Added value and ROI

More about Corin…

With over 24 yrs experience within the law enforcement / security arena, Corin served for 19 yrs within the UK Police Service as a Detective, specializing in all areas of major crime including Counter Terrorism, with secondments to the National Football Intelligence Unit and the Foreign Office training Iraqi Police Personnel in the Middle East. Corin held the position of Global Corporate Investigations Manager for Burberry Ltd moving to adidas Group in 2013 taking up the position of Senior Manager Global Investigations. Corin has responsibility for all aspects of investigation management within the adidas Group, overseeing a retail estate of 2800 stores and corporate locations and supporting the Compliance Framework within the Group. Corin regularly presents as a subject matter expert on corporate security and holds the CPP qualification from ASIS International.

Being The Best We Can Be Through Training and Development: Jo Day, Regional Security & Loss Prevention Manager, Amazon

An investment in our teams skill set is an investment in the company. How engaging with our teams and supporting their career road map increases productivity, quality of work and also job satisfaction. How Amazon uses outside resources to provide awareness and develop the best. Being an employer that demonstrates a commitment to staff development makes the organisation more attractive when it comes to recruiting top talent.

More about Jo…

Cluster Loss Prevention Manager at Amazon for the last 3 years responsible for the Doncaster sites. Subject matter expert for on boarding, training and developing the Loss Prevention team. 20 years Loss Prevention experience with wide ranging responsibilities across numerous high street retailers including Arcadia Group and River Island.

The new live and interactive Global Risk Survey comes to Frankfurt: Paul Bessant, founder, Retail Knowledge

Be among the first to take part – and benefit from – the Survey. Since 2011 Retail Knowledge’s surveys of retailers primarily in the US, UK and Australia have become an indispensable tool for the industry to benchmark operations and find practical ways to beat fraudsters. Now the survey is going global, real time and widening its remit to cover the risk arena – to produce the most timely, accurate and relevant material ever available on all aspects of retail risk.

Using latest polling technology, the survey canvasses information from delegates at the conference and  publishes the results in real time at the event. The material is then compiled into a detailed report.

How data has become the single biggest risk to large retailers: Tony Sales, former criminal mastermind

Data is the raw material from which businesses build their offerings. Now Tony Sales, the man formerly known as “Britain’s Greatest Fraudster,” explains how eTheft is going to destroy some of the very businesses it helped to create.

If an armed robber walked into your business and demanded that you “hand over the cash,” you can readily appreciate the motive. However, these days a villain is more likely to hold a gun to your head and give you a USB stick to put into your computer. In a bank raid the robbers would probably leave the cash. The eTheft offers a far bigger payoff and for less hassle…

Cash is easy to trace, bulky to move, and inevitably raises questions when used in large amounts. Data, on the other hand, can be traded internationally at the touch of a button, converted into untraceable digital currency and spent anywhere in the world. But the loss of the data is only the start of a nightmare scenario too easily imagined by many businesses following an eTheft…

New international legislation enshrines every person’s inalienable right to a digital identity. Companies suffering a data breach can expect fines by the Courts of up to 4% of company turnover. And the owners of those identities will also be able to claim damages for infringement of their intellectual property rights. Large, class actions are inevitable. And even that is not the end of it.

Worst of all will be the brand-crippling adverse publicity, that goes on for months or even years, around how the loss occurred, the claims being filed, the hearings and the damages being awarded. It is easy to see why data, whilst vital to a modern business is also potentially a greater liability than any other threat you care to name.

Tony Sales is widely considered to be one of the finest criminal masterminds in the world. As an active criminal, he ran a gang of fifty villains and allegedly stole over €30,000,000 from financial institutions. He was nicknamed “Britain’s Greatest Fraudster” by the Press. He is a global expert on eTheft.

The methods he uses are not theoretical. Working with large businesses he actually “steals” their data and then shows them how to stop it happening again. Over two years ago he coined the phrase “data is the new cash” warning business of the crisis that was in their midst. A crisis that is looming ever larger on the horizon…

“Businesses are walking about with their eyes closed. Typically, just the personnel data in the HR department of any large organisation is worth about €1,000,000 on the dark web, never mind the customer data! Anyone with access can sell it without ever downloading it or removing it from the office. If risk managers understood that they would take much better care of it! And with the new fines and law suits that business will get if they suffer a data breach, you’re going to see brands being destroyed, it is inevitable.”

In his ground-breaking presentation Tony Sales explains how he selects eTheft targets, shares real footage of him breaching the data and physical security of some of the most sensitive businesses imaginable and demonstrates what data he routinely manages to get. He then shows how a criminal monetarises the data.

Tony will share his insights into what businesses should do to protect their data from eTheft, their businesses from legal actions in the courts and their brands from losing the trust of their customers.

If your business stores data – and what modern business does not – this is an utterly, utterly unmissable presentation given by a uniquely qualified person.

More about Tony…

Once dubbed ‘Britain’s Greatest Fraudster’ by the UK media, Tony Sales is now a reformed character using insider knowledge to help UK retailers fight back against targeted retail fraud attacks. He specialises in ID Fraud, Credit card Fraud, Bank Fraud and Internet Fraud.

Once dubbed ‘Britain’s Greatest Fraudster’ by the UK media, Tony Sales is now a reformed character using insider knowledge to help UK retailers fight back against targeted retail fraud attacks. He specialises in ID Fraud, Credit card Fraud, Bank Fraud and Internet Fraud.

“As a fraudster I was always able to think outside the box. Making the most of my specialist fraud expertise, now I have made a career working alongside retailers to combat retail fraud.” Offering unique insights into the workings of the criminal mind, Tony Sales works with government, banking, insurance and retail internationally to tackle the threat of Organised Retail Crime.

How adidas negotiated the data mining “minefield”: Ken Bohnert, Senior Manager, Profit Protection, Global Investigations Operations, adidas Group

How do you choose the right data mining tool? How do you roll it out across your estate most effectively and with the minimum disruption? And what previously unforeseen challenges are you likely to face?

Ken Bohnert of adidas explains the steps they took to choose and roll out their data mining capability on a global basis. This frank account of the challenges they faced, both during and after implementation, together with the real life examples of the successes they have had, provides invaluable insight for all retailers; whatever stage of the data mining journey they are presently at.

The presentation also provides a tantalising peep “under the bonnet” of how one of the world’s leading brands determines and implements a global risk and loss prevention strategy. This is a shining example of retailers openly sharing experiences for the common good.

More about Ken…

With more than 20 years in the Retail / Loss Prevention arena, Ken brings with him a wide wealth of knowledge and experience. Having started his Retail career within US Retail Management in various roles, Ken moved to a client focused role within an Inventory Services Company supporting customers to identify areas of loss and manage Stock. He has been with the adidas Group for 8 years where he has performed several roles in the Profit Protection team; from operational field based roles in Own Retail Stores to Strategic projects / Head Office Management. In his current role he is responsible for delivering Investigation solutions to the adidas Global Profit Protection Team, including such projects as Data Mining, Case Management, In-Store Assessment Tool, Investigation Training, and E-Com monitoring.

Crisis management – dealing with a terrorist attack: Daniel Müller, Senior Manager Security, McDonald's Deutschland
In this presentation Daniel will show how structured crisis management of a large retailer enables a company  to survive the challenges, impacts and consequences of a potential terrorist attack in public areas. He will look at the challenges the Security Department had to face during the Munich active shooter incident in 2016,  and present the lessons identified and lessons learned from this experience.
What fraudsters are up to and what you can do about it: Brook Pietsch, Sales Director EMEA, International Sales, Kount, Inc.
Fraudsters are always changing their tactics, networking with new criminals, spreading across the globe and developing new tools to steal from online merchants. We’ll look at what fraudsters are up to and how you can detect, deter and prevent fraud from hurting your business.
The disruptive future of retail: Tony D’Onofrio, Chief Customer Officer, Tyco Retail Solutions

Learn about the latest retail trends, retail globalisation, technology choices and trend setters in the disruptive future of retail, where the focus is on delivering continuously immersive positive digital customer experiences.

More about Tony…

Tony D’Onofrio is a creative marketing, product management, strategist, sales, and general management senior executive with 20+ years of professional experience growing global businesses.

Industry recognitions include:

  • Top 15 Retail Industry Influencer
  • Top 25 Retail Website
  • Top 40 European Blogs
  • Retail Excellence Awards from Asia Retail Congress
  • Global speaker at technology / industry events / Board of Directors on the future of retail.

He has a proven record of growing major global businesses through highly energized motivated teams and building strong partnerships with both customers and industry partners.

As a Futurist, he is passionate about ideas on leadership, technology innovation, and global trends.

MASTERCLASS SESSIONS
Build resilience in your retail business – taking a proactive approach towards risk: Bernhard Saß-Möbus, HuR & Ops, i.b.s.® Internationale Bodyguard- & Sicherheitsagentur e.K.
Business continuity in the retail business covers far more than just recovery from a disaster: organisational strength, situational awareness of on-site employees and the site-specific understanding of processes are the nuances which create a high degree of resilience against risks such as daily crime at retail workplaces, as well as protecting the value of your assets.

Derived from i.b.s.®’ real experiences within a disaster during an incident in 2016 in the retail industry,  Bernhard will demonstrate how to build high levels of resilience against everyday crime and violence at the workplace. He will outline different scalable measures – ranging from training to operational on-site security assignments – to safeguard your business activities, maintain a healthy cash flow and keep a steady focus on adding value.

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