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SPEAKERS

OUR LINE-UP FOR NEXT YEAR’S RETAIL RISK – DUBAI

We are delighted to announce that at this year’s Retail Risk – Dubai conference, we will feature keynote presentations from some very influential individuals.

Crisis management – dealing with a terrorist attack: Daniel Müller, Senior Manager Security, McDonald's Deutschland

In this presentation Daniel will show how structured crisis management of a large retailer enables a company  to survive the challenges, impacts and consequences of a potential terrorist attack in public areas. He will look at the challenges the Security Department had to face during the Munich active shooter incident in 2016,  and present the lessons identified and lessons learned from this experience.

The challenges of delivering security in a dynamic branded environment: Corin Dennison, Director Legal & Compliance (Global Investigations), adidas Group

There’s a delicate balance to be struck, ensuring security and protecting the brand, Corin believes. His insight and experience of tackling crime and protecting business for a brand that has successfully rolled out over 230 new stores in the last 12 months is immensely valuable to any retailer, especially those operating in a fast changing environment. In his presentation he focuses on:

  • Stakeholder engagement and collaboration
  • Innovation and alignment to your brand
  • Added value and ROI

More about Corin…

With over 24 yrs experience within the law enforcement / security arena, Corin served for 19 yrs within the UK Police Service as a Detective, specializing in all areas of major crime including Counter Terrorism, with secondments to the National Football Intelligence Unit and the Foreign Office training Iraqi Police Personnel in the Middle East. Corin held the position of Global Corporate Investigations Manager for Burberry Ltd moving to adidas Group in 2013 taking up the position of Senior Manager Global Investigations. Corin has responsibility for all aspects of investigation management within the adidas Group, overseeing a retail estate of 2800 stores and corporate locations and supporting the Compliance Framework within the Group. Corin regularly presents as a subject matter expert on corporate security and holds the CPP qualification from ASIS International.

Closing the gap on unknown shrink: Colin Stewart, Director of Asset Protection, Abercrombie & Fitch

With retail and LP budgets coming under increasing scrutiny, Colin will discuss how his team have utilised prescriptive analytics to get closer to what is driving shrink, in the moment, and optimise their approach.

Learn about some of the tools and strategies they have used to apply their resource to to their actual risk; allowing them to be more effective and close the gap on unknown shrink.

About Colin…

Colin Stewart is the Director of Asset Protection at Abercrombie and Fitch, with responsibility for fifteen Countries in Europe and the Middle East. Colin has oversight over loss prevention, investigations, business continuity and crisis management programs within these markets.

Prior to joining Abercrombie, Colin worked in various security and investigations management roles. Before what you could call modern-day loss prevention existed, he had an opportunity to work with some of the best around on the investigative end of the industry. As Colin mentions, “stomping the sales floors of Oxford Street in the late nineties, before many of the major malls existed exposed me to a range of crime you were unlikely to see anywhere else in Europe at that time”. “Whilst those years were spent on the less strategic, reactive end of the industry, they were tones of fun and gave me an awareness education like no other”. Colin managed the investigative arm of Proact Security Group servicing H&M mainly, but also spent time managing contracts for River Island, Benetton and GAP to name a few.

Colin graduated law school, before spending some time in criminal defense litigation where the allure of LP became too great, and was given an opportunity to help Abercrombie and Fitch develop their asset protection program in Europe.

Harness the power of your people to create a powerful culture of LP: Jason Hall, Western Europe Senior Manager, Profit Protection, adidas

Rather than issuing top-down edicts which are all too easy to ignore, Jason challenged his European team to create something new and different that would ‘change the game’ about LP: spark the imagination, and inspire people in a different way whilst thinking about protecting their stores. The first challenge to the stores was to make a video. The results revealed the creativity, talent and sheer dedication of the store teams at adidas. In this case study he reveals some of the video highlights and talks about the effects this style of engagement has had on Loss Prevention at adidas.

What fraudsters are up to and what you can do about it: Brook Pietsch, Sales Director EMEA, International Sales, Kount, Inc.

Fraudsters are always changing their tactics, networking with new criminals, spreading across the globe and developing new tools to steal from online merchants. We’ll look at what fraudsters are up to and how you can detect, deter and prevent fraud from hurting your business.

 

Retail Risk – Global Survey: introduced by Corin Dennison of adidas Group and hosted by Paul Bessant, Founder of Retail Risk

Be among the first to take part – and benefit from – the Retail Risk – Global Survey. Since 2011 Retail Knowledge’s surveys of retailers primarily in the US, UK and Australia have become an indispensable tool for the industry to benchmark operations and find practical ways to beat fraudsters. Now the survey is going global, real time and widening its remit to cover the risk arena – to produce the most timely, accurate and relevant material ever available on all aspects of retail risk.

Using latest polling technology, the survey canvasses information from delegates at the conference and publishes the results in real time at the event. The material is then compiled into a detailed report.

Man vs Machine in the world of fraud: Matt Attwell, Risk and Client Services Director, The ai Corporation

In this session, Matt will consider how machine learning can offer benefits in both reducing fraud losses and increasing acceptance in all channels – without the need for expensive infrastructure.

Does your business struggle with manual fraud monitoring of increasingly complex payment channels? Matt will discuss the field of Behavioural Economics in relation to the management of Fraud, and consider how innovative technology can assist a manual approach. He will answer the common myths of machine learning and show how it can be utilised with big data to deliver outstanding business benefit.
In addition, Matt will cover some of the latest emerging global fraud trends in the retail industry and discuss how these are relevant to the Asia Pacific region.

ai has a long and exciting heritage as one of the world’s leading companies in fraud and risk management. Their expertise has been leveraged by organisations worldwide to enrich, protect and grow their businesses.

More about Matt…

Matt started his career with Retail Decisions (ReD), now owned by ACI, where as part of the analytics team he was responsible for managing the fraud rule strategy for all customers in the Retail and Travel sector. This role sparked a passion about the insight potential of data and, throughout Matt’s career, he has been an advocate of fully utilising data to make the best decisions.

Matt then worked for Lloyds Banking Group for several years within the UK Retail Bank business unit, working in fraud analytics and risk strategy management roles. This gave him the opportunity to both manage fraud risk and teams at every stage of the customer lifecycle, from application through to recovery.

Prior to joining ai, he worked as an Assistant Vice President in the Global Anti-Fraud team at Deutsche Bank, where he was responsible for both managing a global fraud loss prevention program and managing fraud risk for the bank within the UK-MEA region.
As Risk and Client Services Director at ai, Matt is responsible for the business service capability and ensuring that ai’s global client base are utilising the latest practices in management of fraud risk. Throughout his career Matt has experienced the extraordinary potential of mixing world class individuals and industry leading technology, and he is fortunate to see this in practice at ai.

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