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Risk and Loss Prevention professionals treated to day of world class presentations at Retail Risk – New York

The Retail Risk conference series is the biggest risk and loss prevention conference series in the world. And delegates attending their second New York conference, which took place at the Downtown Marriott in the heart of New York’s financial district, could clearly see why…

Delegates were treated to a veritable fest of new and exciting presentations by outstanding speakers, brought together from around the world, freely giving their expertise, experience and inspiration to the assembled audience.

RFID is impacting more and more LP departments, most of whom have no ownership of the process driving it adoption. Jon Wright of River Island, flown in from England just for the conference, gave a slick, thought provoking presentation on how his business had adopted RFID not just to reduce shrink, but primarily to increase sales and improve the customer experience.

David Thompson, Director of Investigations, Research and Innovation at Wicklander Zulawski & Associates gave an energising and inspiring insight into WZ interview techniques underlining why they have such an outstanding reputation in the industry.

David Bhattacharjee, Vice President of Data Analytics for Stanley Black and Decker made the unfathomable understandable and even entertaining, as he romped through a very informative and educational presentation on using Big Data & Analytics to improve store profitability.

Skip Myers, hot from his breakfast session for those early risers determined to beat the New York morning traffic. This time Skip talked about his Agile loss prevention approach to addressing challenges posed by the business. Skip is Director of Loss Prevention and Risk Strategy for Micro Center who promises their customers that if they order online they can pick up their purchase within 18 minutes of placing the order!

Rand Fernandes of Oracle spoke engagingly about the problem everyone in LP is talking about around the world – How to define mobile POS risk and what to do about it.

Chris McDonald Senior Vice President of Loss Prevention and Gary Moncur, Director of Loss Prevention at Compass Group NAD. The inimitable “double act” have been hits at several Retail Risk conferences around the world and New York was no exception.

Dr Clare Sullivan from the Law Centre, Georgetown University spoke most engagingly on the emerging are of law around digital identity. In a thoughtful, fascinating and charming presentation, which it is suspected many thought might be dry and boring (what law isn’t!) Dr Clare held the audience’s rapt attention, which did not falter as she unleashed one “bomb” after the other.

Rounding off the show came a live video link to Tony Sales. The man dubbed by the Press as “Britain’s Greatest Fraudster” gave no presentation. For 40 minutes the audience simply got to ask one of the finest criminal minds anything they wanted. Key questions were posed by audience members keen to gain a unique and invaluable insight into the working of the criminal mind.

Other popular free training workshops were run by Matthew Attwell of ai Corporation, Chargebacks 911 and Ken Rayca of Checkpoint Inventory Control Solutions, at which the writer was not present.

The day was wrapped up by Chairman Chris McDonald, who provided excellent chairmanship throughout the day, thanking all concerned for an innovative, world class conference. Chris pointed out that the unique value of the Retail Risk conferences was that they provided retailers, free of charge, with the opportunity to expand their relationships and understand where crime is coming from elsewhere in the world, before it hits the USA, as well as understanding how others were successfully dealing with threats that the US is experiencing too.

As Chris pointed out in his closing remarks:

“It’s not just about what you need today, because you never know where you are going to be tomorrow…”

 

Retail Risk – New York will return to the city September 14th 2017.

Join us at Retail Risk – New York for the new live and interactive Global Risk Survey...

Since 2011 Retail Knowledge’s surveys of retailers primarily in the US, UK and Australia have become an indispensable tool for the industry to benchmark operations and find practical ways to beat fraudsters. Now the survey is going global, real time and widening its remit to cover the risk arena. This will produce the most timely, accurate and relevant material ever available on all aspects of retail risk.

Using latest polling technology, the survey canvasses information from delegates at each conference and  publishes the results in real time at the event. The material is then compiled into a detailed report.

Live, anonymous and instant: here’s how the Global Risk Survey works…

As a delegate at Retail Risk – New York, you will be asked to log on to a secure, third party website. This will allow you to vote and share information anonymously. Live on stage, a presenter will lead a discussion on important aspects of retail operations, such as shrink levels, what issues people are finding most challenging and what technology they are using to meet those challenges.

The audience interact with the live debate via the website. You may be asked to state anonymously what your shrink levels are, or pick the 1st, 2nd and 3rd biggest causes of loss to your business on and offline. You may provide feedback as to what technologies you are investing in over the coming 18 months and what technologies you see themselves as needing additional help with.

Audience feedback is processed, instantly tabulated, plotted on graphs and presented live as it is received. So the information is bang up to date and because it is provided anonymously, there are no issues over commercial sensitivity. The results are subsequently put into a report with commentary from the panel, which can be delivered to attendees who request it. With the new survey, retailers will immediately be able to make international comparisons. They will see how threats are changing geographically and will track those changes year on year.

"The conference was really good, especially Paul (Bessant) and Tony (Sales). This is the first time I have attended Retail Risk and I really liked it. Thanks a lot for the new experience and see you again next year."

Attending retailer
Retail Risk 2015

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